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Unlimited Plans

1. What are the Unlimited Plans?

Our new Unlimited plans offer you the best way to enjoy our GigaNet 5G network. All plans offer you an unstoppable experience with unlimited data, calls and SMS. Plan details are available at Unlimited Page.


2. How can I subscribe to the Unlimited Plan?

If you are an existing Vodafone customer, you can upgrade from your existing plan to the Unlimited plan through our Chat in My Vodafone App or website or Call Center: 111.
If you are a new customer to Vodafone, click here to be contacted by our team or visit the Nearest Store


3. Is unlimited data really unlimited?

No matter what Unlimited plan you choose, you’ll have unlimited data to use in Qatar . Our plans come with different maximum mobile data speeds, to match how you use your data.


4. Since all the plans have Unlimited data what is the difference?

You will enjoy unlimited data on any unlimited plan as follows:

  • Unlimited 300: You will have the first 20 GB at full 5G speed, then you will have unlimited data at the speed of 2 Mbps which is good for day to day activity like social media, internet browsing and watching videos.
  • Unlimited 450: You will have the first 200 GB at full 5G speed, then you will have unlimited data at the speed of 15 Mbps which is best for super-fast downloads and UHD movies streaming.
  • Unlimited VIP: You will have the first 1 TB at full 5G speed, then you will have unlimited data at the speed of 15 Mbps. This is our best elite plan that offers you the unstoppable experience locally and globally.


5. Do I need to have 5G mobile phone to be able to enjoy the plans?

Our new unlimited plans will work perfectly on any device. However, if you have a 5G device we recommend you join our Unlimited VIP plan to enjoy an unmatchable data experience.


6. What is the Welcome Offer?

Welcome Offer is available for customer who upgrade or purchase new Unlimited 300 or Unlimited 450. Customer will get a QR 50 discount on the plan price for 6 months, starting from the activation date. This offer is valid until from 30 September 2019 until 31 December 2019


7. What are the roaming benefits that comes with each plan?

  • With Unlimited 300 you can enjoy 20 GB of Roaming Data in the following countries: United Kingdom, Turkey, Italy, Germany, Egypt, Spain, Hungary, Portugal, Australia, India, Romania, Czech Republic, Ireland, South Africa, Malta, Netherlands, Greece, New Zealand, Albania, Ghana.
  • With Unlimited 450 you can enjoy 40 GB of roaming data in over 120 countries *
  • WithUnlimited VIP you can enjoy 75 GB of roaming data in over 120 counties *

  • *Roaming Data is available in all Vodafone Passport countries. To check the Passport countries please visit https://www.vodafone.qa/en/services/roaming#passportpack


    8. I need more international minutes, what are the add-ons available?

    You can easily add more international minutes by activating any of the available Add-ons. Please visit My Vodafone App or any retail Store.
    The current Add Ons are:

    Add-on India Minutes Bangladesh Minutes Philippines Minutes Pakistan Minutes Nepal Minutes Egypt Minutes Sri Lanka Minutes Syria Minutes Sudan Minutes
    QR 35 1200 700 600* 475 475 220 160 - -
    QR 15 400 160 100* 100 60 50 30 30 30
    * Philippines minutes are available only for Globe Network

    International Minutes
    Add-on QR 50
    International to 105 countries 400 min

    Valet Parking

    1. What is the Valet Parking Privilege?

    As a Vodafone Unlimited customer, you’ll get free valet parking in major malls and entertainment venues in Qatar including the Pearl (Porto Arabia and Medina Centrale) , Lagoona Mall, Dar El Salam Mall and Ezdan Mall.

     
    2. Which plans are applicable for Valet Parking?

    To get free Valet parking services you need to subscribe to Unlimited 450 or Unlimited VIP Plans.

     
    3. How does the Valet Parking privilege work?

    When you subscribe to Unlimited 450 or Unlimited VIP Plans, you will receive a Valet Parking card. You will be able to enjoy valet parking service by giving your card to the designated staff at the location.

     
    4. What is the difference between regular Valet Parking & VIP Valet Parking?

    When you subscribe to Unlimited 450, you will get regular Valet Parking service where your car will be parked in the standard parking area. When you subscribe to Unlimited VIP, you will have VIP Valet Parking service where your car will be parked in the front near the valet parking kiosk.

     
    5. Where is the Parking & Valet Privilege available?

    The Privilege is currently available in the Pearl (Porto Arabia and Medina Centrale) , Lagoona Mall, Dar El Salam Mall and Ezdan Mall.

     
    6. Is there a limit for the Parking & Valet privilege?

    There is a fair usage policy of 50 usages per year, which is on average 1 parking per week, every week for the entire year.
    Once this limit is reached, Vodafone may disable the Valet Parking Privilege at its own discretion. Also, each card must only be used by the card-holder, and this means that each valet service can be provided once per hour, and can’t be shared amongst other users/cars.

     
    7. Where can I get my Valet Parking card?

    Valet Parking Cards are available in any of the following stores:

    1. Al Nasr
    2. Gharaffa Souq
    3. Hyatt Plaza
    4. Ezdan Mall Kiosk
    5. Old Airport
    6. Al Meera Westbay
    7. City Center
    8. Pearl
    9. Al Khor
    10. Lulu Al Gharaffa
    11. Villaggio
    12. Landmark
    13. Fourosia
    14. Mall of Qatar
    15. Mushaireb
    16. Lulu D Ring

     

    VIP Care Team

    1. What is VIP Account Management?

    VIP Account Management is a personalized customer service over the phone provided for free to all Vodafone customers who have Unlimited VIP mobile service plan.

     
    2. What are the benefits of VIP Account Management?

    Get all your requests for service requirements, new handsets or general support handled by a dedicated VIP Account Management Team assigned exclusively for you.

    • The VIP Account Management will ensure that you have an error-free bill and will contact you to explain your first bill.
    • You will be the first to know about our new plans and promotions from your VIP Account Management Team
    • You will receive faster assistance for any requests or issues you raise


    3. Is my VIP Management Team available 24x7?

    The VIP Account Management Team will be available from 9 AM to 9 PM.

     
    4. What happens if I switch to a different plan?

    The VIP Management Team service is only applicable to Unlimited VIP customers. Upon switching to a non-eligible plan, the VIP Management Team Service will no longer be available for you.

     
    5. Can I contact my VIP Management Team via chat or email?

    For the moment, you will only be able to reach your VIP Management Team by calling 111 from your mobile that has the eligible plan

     
    6. How will I reach the VIP Management Team?

    You may reach the VIP Management Team by calling 111 from your mobile that has the eligible plan.

    Bill Manager

    1. What is Bill Manager?

    Bill Manager is an innovative product, available for all Vodafone Postpaid customers. It ensures that you won’t be shocked by your bill from local data and roaming usage, by automatically giving you the advantage of the best add-ons.


    2. How does Bill Manager work?

    Bill Manager is a virtual manager that monitors the out of bundle charges and activates the appropriate product that gives you the best value. E.g. if you are roaming in a Passport Pack country, Bill Manager will automatically give you the benefits of the Passport Pack for no additional charge once you have consumed out of bundle data or calls worth QR 100.


    3. Does Bill Manager work when I make local calls or use data locally?

    Bill Manager works for local data usage only and will automatically provide you with the best benefit based on your local data usage. The provided Bill Manager benefit expires at the end of your bill cycle.


    4. Does Bill Manager work when I travel abroad?

    Bill Manager works in Vodafone Passport Pack countries. If you are roaming in other countries, Bill Manager will not be able to further optimize your spending.


    5. How can I check if Bill Manager is working?

    Any new Unlimited customer will automatically have Bill Manager added to their account, free of charge. Once Bill Manager is activated you will get an SMS and you can check your usage via the My Vodafone App.


    6. How can I activate Bill Manager?

    Bill Manager will be automatically activated for all Unlimited Plans, Red Plans, & Flex Plans.


    7. Will Bill Manager let me know when I consumed all my data?

    Yes, you will be informed via SMS once you have consumed all your data included Bill Manager value.


    8. Is Bill Manager available for other postpaid plans?

    At the moment, Bill Manager is available as a FREE benefit for Unlimited, Red, and Flex plan customers.


    9. Will Bill Manager let me know when it activates a product for me?

    Yes, Bill Manager will send an SMS notification every time it gives you additional benefits. These benefits will always be provided without an additional charge and are non-recurring. The provided Bill Manager benefits will expire at the end of your bill cycle.


    10. What are Bill Manager savings?

    With Bill Manager you will use data and calls on the standard out of bundle usage after you finished your included plan value. As soon as you have reached a spend that could have gotten you a better add-on (e.g. for local internet usage or even roaming), Bill Manager will automatically give you this benefit without any additional charge! Bill Manager will calculate the savings by valuing your actual usage on out of bundle rates vs. the benefits given by Bill Manager.


    11. How can I view Bill Manager savings?

    Bill Manager will send you an SMS at the end of your billing cycle and inform you about the savings Bill Manager has given you. This is calculated by valuing your actual usage on standard out of bundle rates vs. the benefits given by Bill Manager.

    QMILES

    1. What is the partnership with Qatar Airways?

    Qatar Airways Privilege Club have partnered with Vodafone to offer all Unlimited Customers an opportunity to earn fixed monthly Qmiles based on their Unlimited plan value.


    2. How does it work? How I can participate?

    If you are on an eligible Unlimited plan then all you need to do is to register your Qatar Airways Privilege Club membership number with Vodafone through My Vodafone App and you will start earning Qmiles 30 days after payment of your Vodafone bill. It’s that simple!


    3. Who can enroll?

    The program is available for customers on the following Unlimited Plans:

    Plans
    Consumer Unlimited 300
    Unlimited 450
    Unlimited VIP
    Business Business Unlimited 300
    Business Unlimited 450
    Business Unlimited VIP


    4. How many Qmiles will I get every month?

    You will earn Qmiles based on your plan value as follows:

    Plans Qmiles Earned
    Consumer Unlimited 300
    Unlimited 450
    Unlimited VIP
    50 Qmiles per month
    100 Qmiles per month
    200 Qmiles per month
    Business Business Unlimited 300
    Business Unlimited 450
    Business Unlimited VIP
    50 Qmiles per month
    100 Qmiles per month
    200 Qmiles per month


    5. What if I am not a Privilege Club member?

    You can simply sign up and register for your Qatar Airways Privilege Club account by clicking here.


    6. Can business customers enroll?

    Yes, the following business plans can participate:

    • Business Unlimited 300
    • Business Unlimited 450
    • Business Unlimited VIP


    7. What happens if I join Vodafone Qmiles in the middle of a billing cycle?

    Qmiles are calculated on monthly basis. If you join the program in the middle of the bill cycle, you will earn Qmiles based on your full plan value.


    8. What happens if my line is suspended?

    Your number must be active to enjoy earning Qmiles. For e.g. your number got barred in January and you paid for January and February together and unbarred your number. In that case, you will only earn Qmiles for the month of February.


    9. What will happen if I cancel my Vodafone number?

    You will still keep your existing Qmiles and Privilege Club membership account, but you will not accumulate any more Qmiles from Vodafone.


    10. How long will it take for the Qmiles to be credited to my Qatar Airways account?

    Qmiles are generated once a month up to 30 days after payment of your bill.


    12. Where can I get more information about Qatar Airways Privilege Club?

    Please visit: https://www.qatarairways.com/en/Privilege-Club/about-privilege-club.html


    13. I gave the incorrect Privilege Club membership number by mistake?

    Unfortunately, Vodafone cannot be responsible if you gave the incorrect Privilege Club membership number. You may however resubmit the correct one to start earning Qmiles through My Vodafone App. Please ensure you quote your correct membership number to be eligible for Qmiles.


    14. I am on a discounted plan will I still earn Qmiles?

    All eligible consumers with any existing discount over 10% are excluded from this Programme except Vodafone for All (50%) customers. All eligible business customers with any discount (0-100%) cannot avail this Programme.