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Terms and Conditions

GigaHome Smart offer

GigaHome Smart offer

  • Any new Vodafone customer subscribing to GigaHome Plan shall also receive a free smart product as below:

  • Plan Free Smart Product
    GigaHome 350 1 Smart Product
    GigaHome 600 2 Smart Products
    GigaHome 1500 3 Smart Products

  • Smart Products include either a Smart Plug, Window/Door Sensor or Smart light bulb (“Smart Product”).
  • Vodafone has the right to pick the free Smart product for the customer based on customer’s needs and stock availability.
  • Customer cannot exchange this free Smart Product for cash.
  • This promotion shall be available till stocks lasts but not later than three months.
  • Installation shall be done for the Smart Products by Vodafone.
  • GigaHome standard T&C apply.

Samsung Note 10 (‘’Handset’’) Pre-order

Samsung Note 10 ("Handset") Pre-order:

- Customers can pre-order the Handset with a valid Qatari ID (“QID”) or passport number from 8 to 20 August 2019, subject to stock availability and by paying a non-refundable deposit of QR500 at select Vodafone stores - Villagio, City centre, Landmark, Mall of Qatar, Lulu D ring, Doha Festival City, Tawar Mall, Al Meera (Legtaifiya), Al Aziziya and Al Furousiya (“Store”).

- Pre-orders with invalid QID or passport numbers will be cancelled.

- The customer must also provide a valid Qatari mobile number or email address in order to receive pre-order confirmation and pick-up information.

- The customer cannot change the specification of the pre-order including but not limited to colour and capacity of the Handset after the pre-order amount is paid.

- Customer can pre-order up to 5 Handsets per QID/Passport number (with local credit card) and pre-order one Handset (with international credit card).

- Vodafone Qatar will only reserve your order at the Villaggio Store, which will be mentioned in the email/SMS. We will not guarantee delivery of your Handset in any location other than at the Villaggio Store.

- If the pre-order is successful, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.

- In case of cancellation, the customer’s deposit of QR500 will be FORFEITED.

- Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the control of Vodafone Qatar.

- We can change our pricing from time to time. All changes will be published on our website www.vodafone.qa or in any other way available to us.

- Customers who have successfully pre-ordered and picked up their Handset who are not Vodafone customer will benefit from 20% discount on plan rental for all Red plans for a period of 6 months if they subscribe to any new Vodafone Red plans or port in to Vodafone Red plans within the period of 8 August 2019 to 8 November 2019.

- New and existing Vodafone Customers who have successfully pre-ordered and picked up the Handset will get up to 24GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”).

- New ported in customer will also get the Data Offer.

- Customer who has pre-ordered and picked up the Handset will also get a 35% Clear Coat discount voucher (Vouchers T&Cs apply) and a FREE Samsung Galaxy buds.

- Vodafone Standard Postpaid and Prepaid T&C apply.

Website Terms of Use

Terms and conditions of use of the Vodafone Qatar Q.S.C ("Vodafone") website

When you shop online or use our website we'll assume that you've read and agree with these terms and conditions along with any other terms and conditions we might show you while you use our onlineservices.  If you are a Vodafone Customer, you'll also be subject to the General Terms and Conditions.

Some Definitions

To keep things simple, we'll use the following definitions:

 

"Plan"

Our Postpaid and Prepaid pricing plans that are charged in line with our rate cad.

"Postpaid"

Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle.

"Prepaid"

Our pre-payment option which allows you to pay in advance by cash, credit or debit card.

"Service" or "Services"

means your access and use of the content and services on this internet site, whether accessed by you on the web or by WAP.

"Site"

means this Vodafone Qatar internet site.

Terms"

means these terms and conditions governing the use of this Site.

"we", "us", "our" or "Vodafone"

means Vodafone Qatar Q.S.C .

"you" or "your"

means you, the user of this Service

 
1. When theseTerms apply to you:

These Terms will apply to you from the earlier of:

a) You completing our online registration process and confirming that you have read and accepted these Terms; or

b) You viewing, accessing or using any Service offered by us.

As well as these Terms, there may be other terms and conditions which apply to individual Services - if that's the case you will have to accept those terms before you can use the relevant Service.

2. Online selling

Unless we tell you otherwise, we are the supplier of any item you purchase on the Site.

The price you pay for items purchased on the Site will be the price you see advertised on the Site at the time you make your purchase. Unless we tell you otherwise, the advertised price will include delivery costs.

For card payment you must pay for anything you purchase on the Site at the time you place your order and prior to delivery.

For cash on delivery you must pay for anything you purchase on the Site at the time of delivery or pick up.

The right and license to use any item sold on our Site is perpetual, non-exclusive and irrevocable unless otherwise expressly stated in these Terms or on our Site.

All orders are subject to the availability of Products. If for any reason a Product is not available, we will endeavour to notify the non-availability on the Vodafone online store.

At our discretion, you may not be able to proceed with any purchase on the Vodafone online store which exceeds our current limits on volume or total value.

3. Usernames and Passwords

Some of our Services require you to complete aregistration form on our Site.  If you decide to register, you agree to provide us with true, accurate, current and complete information in all fields indicated as compulsory.

After you register, you will be issued with or willchoose a password.  You must keep your password, and any other passwords you use to access our Services, secure.  You are responsible for all actions that take place as a result of access to the Service via your password.   If you disclose your password to someone else, you will be responsible if that person uses your password to breach these Terms.  You must let us know straightaway if any unauthorised person learns what your password is.

Some of our Services require you to choose a user name.  Your user name must not be obscene,threatening, racist, offensive, derogatory, defamatory or in violation of any intellectual property or proprietary rights of any one else.  If we consider that your user name is inappropriate for any reason, we reserve the right to reject it and prevent you from using this user name at any time with or without notice to you.

Your account is to be used by a single user only and you must not allow simultaneous access using your password.

4. Payments and charges

Where any of our Services require you to pay us, you must make that payment as and when required by these Terms and any instructions we publish on the Site. 

If you do not pay us on time, if your payment is rejected or refused (including if you do not have sufficient credit in your Postpaid or Prepaid Plan), or if you default in a payment, the amount owing will be treated as overdue and we will be entitled immediately to cease or suspend the provision of the Services to you until payment is received or until your credit has been recharged.

All amounts payable by you shall be paid in full in Qatari Riyals unless otherwise specified.

If you purchase something from our online store using a credit card, we may require the physical presence of the credit card used for the purchase on delivery of the purchase. If you cannot produce the credit card, we reserve the right to refuse to complete the sale. Any charges will be credited back to the relevant credit card.

5. Disclaimer

We always aimto ensure the proper performance of this Site.  However, you should be aware that the Service is provided to you through a variety of telecommunications systems and we are unable to guarantee error-free use or transmission of, or access to, any part of the Service. 

From timeto time, the Service may be affected by events outside our control, including things like congestion, network coverage, dropped connections, the performance of wireless enabled devices and the maintenance of a secure network connection.  Because of this we make no representations or warranties and assume no liability or responsibility for (i) the proper performance of this website (ii) the accuracy of the information and/or images contained on this website; or (iii) that the website will meet your requirements, be uninterrupted, complete, timely, secure or error free. 

We will notbe liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract,negligence or tort, including without limitation to the foregoing any losses inrelation to:

a) your useof, reliance upon or inability to use our Services;

b) the lossor deletion with or without notice or cause of any of your data or informationstored on the Service;

c) any lossresulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of the Service at anytime; or

d) the removal from the Service of any material sent or posted by you on or via the Service and/or the blocking or suspension of your access to the Service or anypart of it in accordance with these Terms.

Please be aware that there may be links on our Site tothird party sites not controlled by us and we take no responsibility for thecontent of these external sites.  The provision of a link on our Site does not imply any endorsement by us of suchsites.

6. Protecting your personal information

Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms. PLEASE READ THE  PRIVACY POLICY CAREFULLY - it deals with your rights and our obligations in relation to your personal data, including what we can do with it and to whom we may give it in certain situations.

 

7. Ensuring your payments are secure

Vodafoneuses SSL (Secure Socket Layer) to ensure secure online payment and all othertransactions of personal data. SSL encrypts all communications between yourcomputer and our server so that the information can only be read and understoodby Vodafone.

A closedlock sign in the bottom corner of your browser windowshows that the connection is secure. For further information, please consultyour browser's security specifications. If your browser is equipped with SSLyour transaction will automatically be secured.

8. Indemnity 

The use ofthis website is at your own risk.

You agreeto indemnify and hold us harmless against all and any loss, liability, actions,suites, proceedings, costs, demands and damages (including direct, indirect,special or consequential damages), or any other action, arising out of or inconnection with the use of this web site.

9. IntellectualProperty

Vodafoneowns all the intellectual property rights in and to this website, and allunauthorised use of our intellectual property is expressly prohibited and maybe prosecuted under the applicable laws.

10. Other important information

We areregulated by the Supreme Council of Information and Communications Technologies(ictQATAR), the regulator for Qatartelecommunications services. For more information on ictQATAR go to Ministry of Transport and Communications 

 

We reserve the right to change these terms and conditions from time to time without prior notice.

You agree that no joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms or use of this Service.

These Terms (and, where applicable, the relevant additional terms that you accept as part of the using our Services) form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Service.

If any part of these Terms is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect.

You acknowledge and agree that in entering into these Terms you do not rely on, and shall have no remedy in respect of,any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to these Terms or not) other than as expressly set out in these Terms as a warranty. Nothing in these Terms shall, however, operate to limit or exclude any liability for fraud.

Online & Retail Stores Returns & Warranty Policy

Returns Policy

If you purchased a product from the Vodafone Online Store or any Vodafone Retail Store and find that it’s not quite right you can request a refund or exchange in any Vodafone retail store (see list here) within 7 days of receiving your product in the following situations:

  • Change of Mind – if you’ve changed your mind about a product you’ve purchased online and want to receive a refund of exchange. This applies only to handsets and other accessories bought and excludes any Prepaid or Postpaid service.
  • Faulty product– if your product doesn’t work properly when you receive it.
  • Wrong product – if your product isn’t what you ordered or doesn’t match the specifications on the product page.

If it’s been longer than 7 days since you received your product, see our “Warranty” section below.

Getting back your money

For refund requests that meet the criteria above Vodafone will initiate the refunds as it follows:

  • For orders paid by credit card

Any purchase made on the Vodafone Online Store and paid by credit card will be refunded as credit back to the credit card used for that particular transaction. No cash, cheque or other money transfer method will be provided as a refund. Please allow 10 working days for the refund to reach your credit card.

  • For orders paid cash

Any purchase made on the Vodafone Online Store and paid with cash on delivery will be refunded by bank transfer to the customer’s bank account. When claiming a refund the customer is required to provide a valid bank account to which Vodafone shall wire transfer the refund. Please allow 10 working days for the money to reach the bank account.

 

1. Change of Mind

If you have changed your mind about a product you have purchased online, and want to receive a refund or exchange you can request a refund or exchange at any selected Vodafone retail stores. You need to ensure:

  • You make your request within 7 days of receiving the product;
  • Your handset or accessory  is in its original packaging and is unopened; and
  • Proof of purchase (your delivery receipt) and valid photo identification is presented in store.

 

2. Faulty product

If you find that your product doesn’t work properly or has a manufacturing fault, within the first 7 days, you can request a refund or exchange in any Vodafone retail store. You need to ensure:

  • The product being returned is in an "as new" condition together with all original packaging and accessories. For handsets: device cannot have been used for more than 10 minutes of calling and/or 10MB of data usage.; and
  • Proof of purchase (your delivery receipt) and valid photo identification is presented in store

 

3. Wrong product or not compliant with specifications

If you do not receive the product that you ordered or the product does not match the specifications presented on the product page you can request a refund or exchange in any Vodafone retail store. You need to ensure:

  • You make your request within 7 days of receiving the product; and
  • Products being returned are in an "as new" condition together with all original packaging and accessories.
  • Proof of purchase (your delivery receipt) and valid photo identification is presented in store

 

Warranty

If your product fails to work correctly as a result of a manufacturing defect and it’s been longer than 7 days since you received it, the product may be able to be repaired under the manufacturer's warranty, so long as it is within its warranty period.See below the list of service centers where you can have your device repaired during the warranty period.

Brand Name of Service Centre Address Phone Number
LG LG SERVICE CENTRE 2. P.O.BOX- 4668, MUSHEIRIEB STREET, OPP MERCURE (SOFITAL) HOTEL DOHA (+974) 4441 0060 EXT: 232
Samsung Samsung Customer Care Al Mirquib Street, Freej Al Nasr, Opposite FFC, Doha Qatar . PO Box 3002 (+974) 4432 2010/830
Nokia NOKIA City Center Mall, Doha City Center Mall, Doha (+974) 4483 5352
Nokia NOKIA Al-Merqab St., Doha Al-Merqab St., Doha (+974) 4443 0666
Nokia NOKIA Al-Najadah St., Doha Al-Najadah St., Doha (+974) 4431 2277
Nokia NOKIA Al-Sadd St., Doha Al-Sadd St., Doha (+974) 4435 4252
Nokia NOKIA Al Gharrafa NOKIA Al Gharrafa (+974) 4478 6840
Nokia NOKIA D RING ROAD D RING ROAD (+974) 4476 1109
Sony Ericsson Sony Ericsson 51 East Service center located at Salwa Road (+974) 4425 7844
iPhone , BlackBerry, Motorola, Vodafone Vodafone Service Center Musheireb, Nasralla Commercial Centre, Al Khaleej St, Near Al Jaidah flyover; Villagio, Inside Villagio Mall, Family Entertainment Centre, Left to Gondolina Musheireb: +974 4441 8999
Villagio: +974 4414 4984
HTC HTC Repair Centre 51 East Service Center Salwa Road, Doha (Opposite to Mitsubish motor showroom) (+974) 4425 7840

Star Numbers

1. There are different reservation charges for different Star Numbers. You can find out the reservation charge for the Star Number from our website at www.vodafone.qa  or any of our retail stores.


2. The reservation charge you pay for a Star Number entitles you to use that number however all mobile numbers belong to the State of Qatar. The Communications Regulatory Authority (CRA) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice.


3. On successful purchase, the Star Number must be assigned to an active Prepaid Plan or Postpaid Plan. If You cancel your Prepaid or Postpaid Plan or terminate your line after 180 days the Star Number will be made available for others  to reserve. If your Star Number has a value of more than QR1500 you have can claim this number back within the 180 days at no charge.


4. You can request for a refund of the Star number within seven (7) working days from the date of purchasing the Star Number in line with our Number Policy on our website (  www.vodafone.qa ) and at our stores. 

5. If you transfer the Star Number you will not have any claim or right whatsoever on the Star Number going thereafter.  

6. If you transfer the Star Number under another individuals name (belonging to the Donor) after he was ported out, then on repatriation of the number, the new owner of the number (last registered in Qatar ) can claim the Star Number  provided they  pay in full for the number, within 180 days of repatriation.  The Original owner who ported out will not take the number as long as he is not the last registered in Qatar.

7. As per the approved Mobile Number Portability’s (“MNP”) Code of Conduct, all repatriated Vodafone Star Numbers which have been transferred back to Vodafone pool can only be claimed, for free, by the Original Vodafone Qatar customer within 180 days of repatriation and  if the number is not transferred to another customer by the other service provider. Failing to claim within 180 days will mean that Vodafone can automatically re-use the number as required.
 

8. The minimum contractual period for Star Numbers worth 1500QR and above shall be one (1) year at the time of purchase (“Agreed Period”). Cancellation of the Service prior to that time will result in applicable pro-rated charges due and payable for the Agreed Period. 
 

9. If You are a Postpaid customer, and You have received a discounted or free Star Number from Vodafone then You can upgrade to a higher plan immediately. However You can only downgrade to a lower Postpaid Plan after the 3 months lock in period but within the same Postpaid plan family e.g. within the Red portfolio or Flex plans. If You choose to move to another Postpaid Plan Family, migrate to Prepaid, Transfer their number or port out within 1 year of joining then you will need to pay for the prorated charges of the Star Number.
 

10. Customer purchasing the numbers online confirm that they do not have more than five (5) numbers under their QID which is a requirement under local laws.

11. If Customer has more than five (5) numbers their payment will be refunded and they will not be entitled to the number(s).
 

12. If Customer buys more than one (1) number and can only have one (1) more number then the customer can within 5 days chose the one (1) number they want to keep and forfeit the others.    
 

13. Numbers cannot be kept for unlimited period of time therefore, Customer must collect the number purchased online are within five (5) days after which the number(s) will be reassigned and the total amount paid will be refunded.
 

14. All refunds shall be made within 15 days without any further liability.

Postpaid

Postpaid Terms and Conditions for Consumer

Definitions: 

Agents

Any distributors, non-Vodafone Stores or others we have been appointed to sell our products and services.

Agreement

The legal contract between you and us, made up of these terms and conditions, any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website.

Billing cycle

The period of time between the bills. Billing cycle will begin on a specific day each month, and will continue until the same day of the following month (For example, the first day of the month until the first day of the following month.) the number of days in the billing cycle change, according to the number of days in the month. You will be notified of your billing cycle when you subscribe to a monthly subscription service from Vodafone.

Business day

Any day except a Friday, Saturday or national public holiday in the State of Qatar.

Extras

Value bundles that you can purchase in addition to your Postpaid Plan.

Products and Services

The communication products and services, including, but not limited to, national and international calls and SMS (text messages), national and international MMS (multi-media messages, to send photos), mobile internet, roaming, Extras, and any other products and services we offer you.

Plan

Our pricing plans that are charged in line with our rate card.

Rate card

The list of all our prices for our products and services.

SIM card

The card included in your Welcome Pack to be inserted in your phone. The card contains your mobile number and allows you to use our products and services.

We, us

Vodafone Qatar P.Q.S.C. (commercial registration number 39656, PO Box 27727, Doha Qatar)

Welcome Pack

The pack you bought which contains a Vodafone SIM card, mobile number and information on our products and services.

Postpaid

Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle.

 
1. Start date and duration

a. This agreement starts when you put the SIM card into your mobile phone and use any of our products and services.

b. This agreement will continue until either of us end it as set out in this agreement.

c. The minimum contractual period shall be three (3) months (“Minimum Subscription Period”).  Cancellation of the Service prior to that time will result in applicable charges due and payable for the entire three month Minimum Subscription Period

2. Providing our products

a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.

b. Things beyond our control, including but not limited to acts of God, act of government or regulatory authority, war, riot or civil commotion, may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this

3. Using our products and services

a. You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services.

b. When you buy the Welcome Pack from our stores, or receive the Welcome Pack if you have bought it online, you must provide us with a copy of your valid Qatari identity document or your passport and relevant business visa or resident permit page. The Welcome Pack will not be handed over if you cannot provide us either of these documents.

c. If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both yours and the nominated person’s Qatari identity document or passport with a relevant visa or resident permit.

d.  By buying our products and services, you assure us that you:

  • are buying them for your own personal use or, if you allow another person, including a person who is under 18, to use the products and services, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
  • will not use the products and services, including mobile, internet and broadband, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
  • will not sell the products and services without our permission in writing; and
  • will tell us, within seven (7) business days, about any changes to your customer information, by phoning our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile, or by visiting one of our stores.

e.  As part of our products and services, we offer access to the internet. We are not responsible for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say otherwise.

4. Postpaid
  1. Customers will be able to make payment for this product via the following options:
  • Retail stores: by cash or credit/debit card. 
  • Customer care: only by credit card.
  • Auto-payment: by registering your credit card or through a direct debit with banks that are approved by us.
5. Postpaid Account

 a. All your Postpaid connections will be part of an account.

 b. Your account can contain one or more connections.

 c. Primary Connection:

 Although your account can contain several connections, only one can be set as the Primary Connection.

  • The Primary Connection will be the only connection in the account that will receive details on the account billing details and credit limit notifications.
  • You may choose to replace a Primary Connection with another in the same account at any time by contacting us.

d.  Additional Connections: Your account may only contain one Primary Connection and up to four (4) Additional Connections, unless otherwise approved by us.

6. Plans

a. Each connection in your account (Primary and Additional Connections) will have a monthly subscription Plan. 

b. Your Plan will be renewed for all connections on your account on your bill cycle date.

c. The value of your Plan will be valid up until the end of each bill cycle. Any unused value will be forfeited at the end of the bill cycle.

d. If you subscribe to a Plan on a day that does not coincide with your bill cycle, the charges and value for your Plan will be pro-rated against your next bill cycle.

7. Extras

a. You may add Extras to each connection in your account.

b. Each Extra and the value it contains will be renewed on your bill cycle date.

c. The value of your Extra will be valid up until the end of each bill cycle. Any unused value will be forfeited at the end of the bill cycle.

d.  If you subscribe to an Extra on a day that does not coincide with your bill cycle, the charges and value for your Extra will be pro-rated against your next bill cycle.

e.  Some Extras may offer you a rate discount. A rate discount will offer a reduced price for outgoing/incoming calling, SMS/MMS or data usage. Details of rate discounts are set out in our rate card.

8. Billing

a.  Bill cycle:

•  We will assign a monthly bill cycle for your account.

•  All your connections (Primary and Additional Connections) must be part of the same billing cycle.

b.  Bill:

• We will issue a bill to you at the end of the billing cycle of your account.  The date your bill is generated is called your “Bill Issue Date”

•   Bills are available in either paper or email mode; you are required to select only one (1) mode of dispatch.

•  You will be able to change your desired dispatch mode by contacting Customer Care or visiting a Vodafone retail store.

•  The bill will include a summary of the billed charges of your account and will contain advance charges for your next month’s Plan and Extra fees. You may also choose to receive a detailed bill of each connection in your account at no additional cost.

• You must pay the billed charges on your account within 30 days from the Bill Issue Date; otherwise, the charges will become overdue.

• Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.

•  We reserve the right to suspend, restrict or disconnect the services where payment is overdue. The suspension, restriction or disconnection will take effect on all connections on your account.

•  “Suspension shall be removed after settling the due amounts”

• Where payment is not received in full, we will end this agreement after 180 days from your Bill Issue Date and you will lose all connections (Primary and Additional Connections) on your account.

•  We will send an SMS to your Primary Connection when the bill is issued and when payment is due.

9. Charges

a. You agree to pay us the relevant charges for the provision of the services, whether you or someone else use(s) the services.

b. All your account charges (including your Primary and Additional Connections) will be billed once a month on your bill cycle date.

c. Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances (e.g. roaming charges), due to operational matters beyond our control, application of charges to your bill may be delayed. You are nevertheless required to pay all billed charges that are not in dispute when they fall due, as stated on your bill.

d.  Credit limit:

•   We will set a credit limit for the charges incurred on your account (this includes charges for your Primary and Additional Connections).

•    You may request to increase the default credit limit by either paying a deposit or providing your credit card details.

•    If you provide us with your credit card details for the purposes of increasing your credit limit, you agree that we may use your credit card details to recover any amounts on your account which remain unpaid 90 days or more after your Bill Issue Date.  We will contact you by SMS to inform you before we take any such action. 

•   If you reach or exceed your credit limit, your account (including all Primary and Additional Connections) will be blocked. The block will be removed upon settling all or part of the outstanding amounts.

•  Should the billed amount exceed the set credit limit due, you are still obliged to pay the full amount due for all charges incurred.

10. Deposits

a.  You may make a deposit against your account to:

•   Increase your credit limit, as set out in clause 10d above.

•   Enable roaming in some destinations where charging does not take place in real time. (The minimum amount to deposit for this is QR 2,000 or by providing a valid credit card).

b.  If you wish to retrieve your deposit, then we will apply it as a payment against any and all outstanding and future charges and return your credit limit and roaming settings to the default.

c.  Upon termination of this agreement, any remaining deposit will be refunded in full.

11. Numbers

a.  You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers and My Numbers online or in our stores.

b. There are different reservation charges for My Numbers and Star Numbers. You can find out the reservation charge for the Star Number or My Number you want from our website at www.vodafone.qa or at any of our retail stores.

c.  All mobile numbers belong to the State of QATAR. The Supreme Council for Information and Communications Technology (ictQATAR) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number or My Number entitles you to use that number, but it will still belong to the State of QATAR.

d.  All reserved numbers must be assigned to an active Plan. If you cancel your Postpaid Account or any Primary or Additional Connections or this agreement ends, after 180 days the number(s) will be made available for people to reserve.

e.  We can refund the reservation charge for Star Numbers and My Numbers in line with our Number Policy, which you can get from our website (www.vodafone.qa) and at our stores.

12. Roaming

a.  Roaming allows you to use our products and services when travelling outside Qatar.

b.  If you are roaming in countries where charges take place in real time, the charges will automatically be charged to your account.

c.  If you are roaming in countries where charges do not take place in real time, there may be a delay in us charging your account of up to 31 days. This will be reflected in the next relevant bill cycle.

13.  Ending this Agreement

a.  We have the right to end this agreement if:

•  you break any of the terms and conditions of this agreement; or

•  our public mobile telecommunications licence ends.

If we are going to end this agreement we will tell you by SMS.

b. You can cancel this agreement at any time by phoning our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile or by visiting one of our stores.

c.  You must ensure that all outstanding payments are paid before disconnecting your account.

d.  Where you have activated roaming in countries where charges do not take place in real time, you will only be disconnected 31 days after your request.

14. Lost, Stolen and Damaged SIM Cards

a.  If your SIM card is lost, damaged, or stolen, you must immediately contact our Customer Care team on 122 (or +97470201122 if roaming). We will then:

•   block the SIM card to prevent further calls being made; and

•   make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)

b.  We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.qa).

15. Refunds and Returns

a.  We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.qa and our stores.

b.  We pay refunds for Star Numbers and My Numbers in line with our number policy which you can get from our website at www.vodafone.qa and from our stores.

16.  Accepting the Terms and Conditions of this Agreement

a.  When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours.

17. General

a.  If you are not satisfied with any products or services, phone our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.

b.  We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.

c.  We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.qa) and we will tell you about the changes in any other way available to us.

d.  If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.qa/terms), the online version will apply.

e.  Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.

f.  How we can use your personal information is governed by this agreement and our Data Privacy Policy, which is on our website at www.vodafone.qa.

g.  We will not be liable for any loss or damage (including indirect loss) relating to the products and services except for any liability we have to accept by law.

h.  We will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that you have access to by using our Products and Services.  We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services .

i.  If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.

Prepaid

Prepaid Terms and Conditions for Consumer Services

Vodafone general terms and conditions valid as of 1 June 2013.

Definitions:

Agents

Any distributors, non-Vodafone Stores or others we have been appointed to sell our products and services.

Agreement

The legal contract between you and us, made up of these terms and conditions, any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website.

Business day

Any day except a Friday, Saturday or national public holiday in the State of Qatar.

Products and Services

The communication products and services, including, but not limited to, national and international calls and SMS (text messages), national and international MMS (multi-media messages, to send photos), mobile internet, roaming, Extras, and any other products and services we offer you.

Plan

Our pricing plans that are charged in line with our rate card.

Bonus

Bonus value given for free when you recharge a plan.

Extras

Value bundles that you can purchase in addition to your Postpaid Plan.

Rate card

The list of all our prices for our products and services.

Prepaid

Our pre-payment option which allows you to pay in advance by cash, credit or debit.

SIM card

The card included in your Welcome Pack to be inserted in your phone. The card contains your mobile number and allows you to use our products and services.

We, us

Vodafone Qatar P.Q.S.C. (commercial registration number 39656, PO Box 27727, Doha Qatar)

Welcome Pack

The pack you bought which contains a Vodafone SIM card, mobile number and information on our products and services.

 
1. Start date and duration

   a. This agreement starts when you activate any of our products or services on our network.

   b. This agreement will continue until either of us end it as set out in this agreement. 

 

2. Providing our products

   a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.

   b. Things beyond our control, including but not limited to acts of God, act of government or regulatory authority, war, riot or civil commotion, may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this.

 

3. Using our products and services

   a. You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services. 

   b. When you buy the Welcome Pack in our stores, or receive the Welcome Pack if you have bought it online, you must provide us with a copy of your Qatari identity document or your passport. The Welcome Pack will not be handed over if you cannot provide us either of these documents.

   c. If you are buying our products or services for a company (including an organisation or institution) established under the laws of the State of Qatar, you must be authorised to do so. You will also need to provide a stamped copy of the company registration document.

   d.  If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both your and the nominated person’s Qatari identity document or passport. 

   e. By buying our products and services, you assure us that you: 

  • are buying them for your own personal use or, if you decide to transfer the products or services to another person, including a person who is under 18, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
  • will not use the products and services, including mobile, internet packs, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
  • will not sell the products and services without our permission in writing; and
  • will tell us, within seven business days, about any changes to your customer information, including your Visa or MasterCard credit card or bank account details by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile, or by visiting one of our stores.f As part of our products and services, we offer access to the internet. We are not responsible for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say otherwise..

 

4. Prepaid :You can recharge

   a. Prepaid Plan using one of the methods set out in clause 5(a)(ii).

   b. The balance included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan or Extra you purchase and is set out in our rate card. To find out how long the balance included in your Prepaid Plan or Extra will last, visit any of our stores or see our website.

   c.  If you do not recharge another Prepaid Plan within 60 days of the expiry of your balance, you will not be able to use any Vodafone Prepaid services. Any number associated with your connection will be deactivated and Vodafone reserves the right to reuse the number as it sees fit.

   d. You will be able to reactivate your mobile number within 180 days of the date you last recharged a Prepaid Plan. To do this you will need to call our Customer Care team on 800 7111 or 111 from your Vodafone mobile to unbar and reactivate your number.  

 

5. Payment 

   a. We accept the following payment methods:

       i. For Prepaid:

  • In advance using:
    • Cash; or
    • Your credit or debit card.
 
6. Extras

   a. Extras are value bundles that you can purchase in addition to your Prepaid Plan. 

   b. You can add Extras to your Prepaid Plan at any time.

   c. The balance and validity period of the Extra may vary depending on which Extra you purchase and are set out in our rate card.

   d.  Any entitlements under an Extra which are not used at the end of the validity period will be forfeited.

   e. Extras cannot be used when you are roaming overseas.

   f. Extras are non-refundable.

 

7. Bonuses

   a. The availability, validity period and balance of your Bonuses depend on which Prepaid Plan you purchase and are set out in our rate card.

   b.  Bonuses are added to your Prepaid Plan every time you recharge as set out in clauses 4 and 5 above.

   c.  The balance of your Bonus included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan you purchase and is set out in our rate card. To find out how long the balance of your Bonus included in your Prepaid Plan will last, visit any of our stores or see our website at www.vodafone.qa 

   d. Your Bonuses will accumulate every time you purchase your Prepaid Plan prior to the Bonus expiry. 

 

8. Numbers

   a. You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers online or in our stores. 

   b. There are different reservation charges for Star Numbers. You can find out the reservation charge for the Star Number you want from our website at www.vodafone.qa or any of our retail stores.

   c. All mobile numbers belong to the State of QATAR. The Supreme Council for Information and Communications Technology (ictQATAR) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number entitles you to use that number, but it will still belong to the State of QATAR.

   d. All reserved numbers must be assigned to an active Prepaid Plan. If you cancel your Prepaid Plan or this agreement ends, after 180 days the number will be made available for people to reserve.

   e. Our Numbers Policy, which is found on our website (www.vodafone.qa )

 

9. Roaming

   a. Roaming allows you to use our products and services when travelling outside Qatar. 

   b.  If you are using Prepaid, roaming will only be available in certain countries. You can get a list of those countries from our website at www.vodafone.qa/roaming or by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile in Qatar or +974 7700 7111 if you are roaming.

   c. Our roaming charges are set out in the rate card, which is on our website at www.vodafone.qa/roaming. 

   d. We will deduct the charges directly out of your existing plan.

 

10. Ending this agreement

   a. We have the right to end this agreement if:

  • you break any of the terms and conditions of this agreement; or
  • our public mobile telecommunications licence ends.

If we are going to end this agreement we will tell you by SMS. 

   b. You can cancel this agreement at any time by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile or by visiting one of our stores. We will not refund any remaining balance on your your Prepaid Plan. 

   c. If you are not satisfied with any products or services, phone our Customer Care team on 800 7111 or 111 from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.

 

11. Lost, stolen and damaged SIM cards

    a.  If your SIM card is lost, damaged, or stolen, you must immediately contact our Customer Care team on 800 7111 or 111. We will then:

  • lock the SIM card to prevent further calls being made; and
  • make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)

     b. We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.qa). 

 

12. Refunds and returns

   a. We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.qa and our stores.

    b. We pay refunds for Star Numbers in line with our number policy which you can get from our website at www.vodafone.qa and from our stores.

 

13. Accepting the terms and conditions of this agreement

When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours. 

 

14. General

    a. We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.

    b. We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.qa) and we will tell you about the changes in any other way available to us.

    c. If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.qa/terms), the online version will apply.

   d. Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this Agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.

   e. How we can use your personal information is governed by this agreement and our Data Privacy Policy, which is on our website at www.vodafone.qa.

   f. We will not be liable for any loss or damage (including indirect loss) relating to the products and services, except for any liability we have to accept by law.

    g. If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.

Switching from Prepaid to Postpaid

- If the Customer fails to provide the required documents or does not comply with any other requirement mentioned during the call, Vodafone has the right to switch the customer back to Prepaid immediately.

- In case the Customer cancels, switches their number to another operator, transfer or switches back to

- Prepaid they will have to pay the minimum subscription fees valid for 3 months and any other discount applied such as star number discounts etc.

- In case the customer changes their mind they must fulfil all the conditions of switching back to Prepaid including paying the Prepaid switching fee of QR50.

- On switching, Vodafone’s Standard  Postpaid  Terms and conditions apply.

Home services

If you are a Vodafone Home customer, the terms and conditions set out below will govern your use of our Services, and the contractual relationship between us.

If you receive other services from us, other terms may also apply to you. These terms may be found on our Website.

 

1.   Interpretation

“Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.

“Agreement” means these terms and conditions between us and you;

“Bar” means suspending access to Services;

“Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of your Bill Cycle when you sign up for the Services.

“Bill Issue Date” – the date your bill is generated.

“Charges” means all monthly access charges, and any additional charges payable by you;

“Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;

“CPE” means the Customer Premise Equipment that connects you to our Network for the provision of the Services, this includes your wi-fi router;

"Customer Care" means the Vodafone Customer Care team, which is contactable on 111;

“Minimum Subscription” is the period defined in Clause 2(b).

“Network” means our Vodafone fixed line network.

“Service(s)” means the voice and broadband service and related products and services that are made available to you by us or our agents under this agreement.

“User” means any individual who uses the Services;

"Website" means our website at www.vodafone.com.qa;

“we” or “us” means Vodafone Qatar Q.S.C. and “our” has a corresponding meaning;

“you” means the customer under this Agreement who is liable for all of the Charges under this Agreement and “your” has a corresponding meaning.

 

2.   Commencement of Agreement and Term

(a)  This Agreement begins when we set up your connection to our Services to be available for your use.

(b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2.(c) and any other charges as set out in this Agreement.

(c) If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay: (i) CPE and installation charges equal to 798 Qatari Riyal (seven hundred ninety eight); and (ii) any other applicable Charges as set out in this Agreement.

(d)  The Services continue until terminated in accordance with this Agreement.

 

3.   Coverage and Services

(a)  While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of our control.

(b) You agree that you will not use the Services:

  • in a way which breaks any law or infringes anyone’s legal rights;
  • to obtain unauthorised access to anyone’s computer or communications equipment;
  • to annoy anyone or to interfere with anyone else’s use of our Services.

(c)  We reserve the right to remove any material from our servers which we consider, in our reasonable opinion, to breach the terms of this Agreement or any law.

(d) The Services may be changed, modified, advanced, suspended or removed by us. We will notify you before doing this, or introducing substitute or new services.

(e) You agree to follow our instructions about the use of the Services and ensure that all Users meet your responsibilities when using your Service. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.

(f)  You agree not to use the Services for any abusive, illegal or fraudulent purpose.

(g)  Using or agreeing to use the Services does not give you any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.

(h) You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend your use of the Services.

(i)   You acknowledge that our control of voice and data speeds is limited to our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for you to achieve your desired or expected speed or latency.

(j)   The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet, or the configuration or limitations of your, or your intended recipient's, hardware or other device.

 

4.   Fair Usage Policy

(a)  The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in us throttling the Services which may impact the desired or expected speed.

(b) Our plans may include unlimited calling to certain designated numbers.  Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.

 

5. Equipment

(a) Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.

(b) You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.

(c) We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between us.

(d) You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 

(e) You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 

(f) You will not sell any CPE, place a charge on it or otherwise dispose of it.

(g) Vodafone’s supply of CPE shall be subject to availability.

(h) We will provide you with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through your acts, omissions or misuse within the limited warranty period, we will repair or replace the CPE in accordance with Vodafone’s repair policies.

(i) Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.

(j) You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider.  If you do, we reserve the right to terminate this Agreement

 

6. Billing 

(a) We will assign a monthly Bill Cycle for your account.

(b) We will issue a bill to you at the end of the Bill Cycle of your account. Email bills will be sent within 4 days of when your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of your next Bill Cycle.  The date your bill is generated is called your “Bill Issue Date”.

(c) Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If you select a paper bill you will be charged QR5 per bill

(d) The bill will include a summary of the billed charges of your account. You may also choose to receive a detailed bill of each connection in your account at no additional cost.

(e) You must pay the billed charges on your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue. 

(f) Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.

(g) We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on your account. The Suspension will be removed upon settling the outstanding amounts.

(h) Where payment is not received in full after 180 days from the Bill Issue Date, we will terminate this agreement and disconnect all connections on your account.

(i) We will send an SMS to the mobile number you provided on signing up to the Services when the bill is issued and when payment is due.

 

7. Charges 

(a) You agree to pay us the relevant charges for the provision of the Services, whether you or someone else use(s) the Services.

(b) All your account charges will be billed once a month at the end of each Bill Cycle.

(c) Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond our control, the application of charges to your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with us) when they fall due, as stated on your bill. 

(d) We will set a credit limit for the charges incurred on your account.

(e) You may request to increase the default credit limit by either paying a deposit or providing your credit card details for security purposes. The amount of any deposit will depend on your requested credit limit amount.

(f) If you reach or exceed your credit limit, your account will be Suspended. The Suspension will be removed upon settling all or part of the outstanding amounts.

(g) Should the billed amount exceed the set credit limit due, you are still obliged to pay the full amount due for all charges incurred. 

 

 8. Deposits

(a) You may make a deposit against your account to increase your credit limit.

(b) If you wish to retrieve your deposit, you can request repayment by cheque or by bank deposit, or we can apply it as a payment credit against any and all outstanding and future charges on your account and. We will then return your credit limit settings to the default.

 

9. Limitation of Liability

(a)  Except where we cause direct damage to your property due to our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to you or anyone claiming through you, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, or any form of indirect or consequential loss whatsoever, arising from:

•    your connection to our network or the content or supply of any Services;

•    the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;

•    the fitness of all or any of the Services for any particular purpose;

•    the inaccurate or incomplete transmission of any data;

•    any other matter which relates to this Agreement.

(b) Except as set out above, we have no other liability to you or any other person in respect of this Agreement.

 

10.  Access to Premises

      You will allow us or our Agents access to your property to perform our obligations under this Agreement. We will always try to give you reasonable prior notice if we require access to your premises and we will ensure that we or our Agents carry sufficient proof of identity. If you do not allow us to access your premises your ability to use the Services may be adversely affected.

 

11. Relocation of Premises

(a) If you plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which we provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.

(b) We reserve the right to refuse to relocate Services in our sole discretion.

(c) There may be Charges for relocating Services.  Any Charges will be disclosed to you prior to relocating the relevant Service

 

12. Non Vodafone Hardware and third-party services

(a)  If you have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by us, we are not under any obligation to take any action so that you can access any our Services.

(b)  We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services. Where Services are provided by a third party we accept no responsibility or liability for their quality or the nature of their content.

 

13. Privacy

(a)  Vodafone’s use of your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.

(b) We may provide your personal information to public sector agencies in order for them to investigate an offence.

(c)  Subject to any rights you may have under any applicable laws or regulations, we will not be liable to you, or to anyone else, for:

•    the content or lack of confidentiality of any services you use;

•    any disclosure we make by law to a public sector agency.

 

14. Disconnection of Services

(a)  You may discontinue your connection to our network or give up the Service at any time by calling our customer care team on 111. Any remaining data on your account will not be refundable.

(b) We can Bar, re-direct or restrict your use of any or all of the Services or disconnect your connection if:

•    you do not abide by the terms and conditions in this Agreement;

•    you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way;

•    you are abusive or offensive to us, our dealers or agents, or any other person;

•    we suspect you of using the services for any illegal or fraudulent activity; or

•    all of the services are permanently or temporarily (for any reason) unavailable to you;

(c)  If we suspend your use of our Services, we will try to contact you before doing so.

(d) Where we Bar, re-direct or restrict the Services all Charges will continue to apply.

 

15. Transferring Responsibilities

(a)  Your interests in this Agreement are personal to you and you may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without our consent. If you are a company and your effective management or control is changed in any way, we may treat this as a transfer of this Agreement entitling us to end it.

(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 

 

16. Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, we may disconnect your connection or terminate particular Services:

•    By giving you twenty one (21) days written notice; or if any of our licences to operate our network is ended or suspended.
 

17. Notices and Variations of Charges, Terms and Pricing Plans

(a)  We may change this Agreement and any free Services at any time. Changes will be posted on our Website. Please check this regularly for updates.

 

18. Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

 

19. Agents of Vodafone

(a)  We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation.

 

20. Numbers

(d) Vodafone shall allocate telephone numbers to you which you shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Regulatory Authorities or in accordance with its Number Policy, which can be found at www.vodafone.com.qa, but will exercise all reasonable endeavours to minimise any disruption to you.  

(e) Vodafone may withdraw telephone numbers that have been allocated to you as a result of your failure to comply with this Agreement.

(f) If you elect to pay a reservation charge for a number, this entitles you to use the number. The ownership of the number remains with the State of Qatar.

(g) All reserved numbers must be assigned to an active Connection. If you cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.

 

21. Applicable Law

This Agreement is governed by the laws of State of Qatar.

5G Services

5G SERVICES TERMS AND CONDITIONS
 
By using the Service, You agree to be bound by these terms and conditions:  
 
1.    Interpretation
“Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.
“Agreement” means these terms and conditions between Us and You;
“Bar” means suspending access to Services;
“Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.
“Bill Issue Date” the date Your bill is generated.
“Charges” means all monthly access charges, and any additional charges payable by You;
“Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;
“CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Wi-Fi router;
"Customer Care" means the Vodafone Customer Care team, which is contactable on 111;
“Minimum Subscription” is the period defined in Clause 2(b).
“Network” means our Vodafone 5G network.
“Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.
“User” means any individual who uses the Services;
"Website" means our website at www.vodafone.com.qa;
“We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;
“You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and
  ‘’Your’’ has a corresponding meaning.
 
2.   Commencement of Agreement and Term
(a)  This Agreement begins when we set up Your connection to our Services to be available for your use.
(b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.
(c)   If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay: (i) CPE and installation charges equal to 798 Qatari Riyal (seven hundred ninety eight); (ii) the remaining pro-rated amount of Mesh (by way of example, if you terminate the Agreement  within the fifth month, You will be liable to pay the remaining seven months amount of Mesh) ; and (iii) any other applicable Charges as set out in this Agreement.
(d)  The Services continue until terminated in accordance with this Agreement.
 
3.   Coverage and Services
(a)  While we will do Our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.
(b) You agree that You will not use the Services:
  • in a way which breaks any law or infringes anyone’s legal rights;
  • to obtain unauthorised access to anyone’s computer or communications equipment;
to annoy anyone or to interfere with anyone else’s use of Our Services.
(c)  We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.
(d) The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this, or introducing substitute or new services.
(e) You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
(f)  You agree not to use the Services for any abusive, illegal or fraudulent purpose.
(g)  Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
(h) You agree that if you use Services in any way that may negatively impact Our Network or the provision of the Services, we may restrict or suspend Your use of the Services.
(i)   You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among Our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.
(j)   The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient's, hardware or other device.
4.   Fair Usage Policy
(a)    The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in Our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.
(b)    Our plans may include unlimited calling to certain designated numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.
5. Equipment
(a)    Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.
(b)    You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.
(c)    We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.
(d)    You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 
(e)   You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 
(f)    You will not sell any CPE, place a charge on it or otherwise dispose of it.
(g)   Vodafone’s supply of CPE shall be subject to availability.
(h)   We will provide You with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies. 
(i)    Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.
(j)    You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement
6. Billing 
(a)    We will assign a monthly Bill Cycle for Your account.
(b)   We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle.  The date Your bill is generated is called Your “Bill Issue Date”.
(c)    Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR5 per bill
(d)   The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.
(e)   You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue. 
(f)    Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.
(g)   We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.
(h)    Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.
(i)     We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.
 
7. Charges 
(a)   You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.
(b)    All your account charges will be billed once a month at the end of each Bill Cycle.
(c)    Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill. 
(d)   We will set a credit limit for the charges incurred on Your account.
(e)   You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.
(f)     If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amounts.
(g)    Should the billed amount exceed the set credit limit due, You are still obliged to pay the full amount due for all charges incurred. 
 
 8. Deposits
(a)     You may make a deposit against Your account to increase Your credit limit.
(b)     If you wish to retrieve Your deposit, You can request repayment by cheque or by bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account and. We will then return Your credit limit settings to the default.
 
9.   Limitation of Liability
(a)  Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from:
•    Your connection to Our network or the content or supply of any Services;
•    the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
•    the fitness of all or any of the Services for any particular purpose;
•    the inaccurate or incomplete transmission of any data;
•    any other matter which relates to this Agreement.
 
(b) Except as set out above, We have no other liability to You or any other person in respect of this Agreement.
10.   Access to Premises
You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.
11. Relocation of Premises
(a)  If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.
(b)  We reserve the right to refuse to relocate Services in Our sole discretion.
(c) There may be Charges for relocating Services.  Any Charges will be disclosed to You prior to relocating the relevant Service
 
12. Non Vodafone Hardware and third-party services
(a)  If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us, We are not under any obligation to take any action so that You can access any Our Services.
(b)  We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.
 
13. Privacy
(a)  Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.
(b) We may provide Your personal information to public sector agencies in order for them to investigate an offence.
(c)  Subject to any rights You may have under any applicable laws or regulations, we will not be liable to You, or to anyone else, for:
•    the content or lack of confidentiality of any services You use;
•    any disclosure we make by law to a public sector agency.
 
14. Disconnection of Services
(a)  You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire.
(b) We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if:
•    You do not abide by the terms and conditions in this Agreement;
•    You make abusive, offensive, malicious or nuisance calls or communications, or use any of Our Services in an offensive way;
•    You are abusive or offensive to Us, Our dealers or agents, or any other person;
•    We suspect You of using the services for any illegal or fraudulent activity; or
•    All of the services are permanently or temporarily (for any reason) unavailable to You;
(c)  If We suspend Your use of our Services, We will try to contact You before doing so.
(d) Where We Bar, re-direct or restrict the Services all Charges will continue to apply.
 
15. Transferring Responsibilities
(a)  Your interests in this Agreement are personal to You and You may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.
(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 
 
16. Vodafone’s right to end this Agreement
Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services:
  • By giving You twenty one (21) days written notice; or
  • if any of Our licences to operate Our network is ended or suspended.
17. Notices and Variations of Charges, Terms and Pricing Plans
(a)  We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.
18. Force Majeure
We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.
19. Agents of Vodafone
(a)  We shall be entitled to subcontract or delegate the performance of any of Our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve Us from liability for performance of any such obligation.
20. Numbers
(a)       Vodafone shall allocate telephone numbers to You which You shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy and Our Number Policy, which can be found at www.vodafone.com.qa , but will exercise all reasonable endeavours to minimise any disruption to You.  
(b)       Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.
(c)        If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.
(f)       All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.
 
21. Applicable Law
This Agreement is governed by the laws of State of Qatar.

Services at the Pearl

Terms and Conditions for Vodafone Voice and Broadband Customers

If you are a Vodafone Voice and Broadband customer, the terms and conditions set out below will govern your use of our Services, and the contractual relationship between us.

If you receive other services from us, other terms may also apply to you. These terms may be found on our Website.

 

1. Interpretation

“Account Holder”

means the Vodafone customer who is liable for all of the Charges under this Agreement.

“Agents”

means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement

“Agreement”

means these terms and conditions between us and you.

“Bar”

means suspending access to Services.

“Charges”

means all monthly access charges, and any additional charges payable by you.

“Connection”

means a Vodafone number that has been configured to attach to the network, with a price plan associated with it so that you can use and be charged for Services supplied under the Agreement..

“Customer Care”

means the Vodafone Customer Care team, which is contactable on 111.

“Payment”

means payment to your Vodafone account by any means made available by us from time to time.

“Pricing Plan(s)”

Are your voice, data and access rates, and form part of this Agreement. Pricing Plans are published on our Website and are available at our retail locationst.

“Service(s)”

means the voice and broadband services and related products and services that are made available to you by us or our agents from time to time.

“User”

means any individual who uses the Services

“Website”

means our website at www.vodafone.com.qa

“we” or “us”

means Vodafone Qatar Q.S.C. and “our” has a corresponding meaning

“you”

means the customer under this Agreement and “your” has a corresponding meaning.

2. Commencement and Term

(a) This Agreement begins when we set up your connection to our Services to be available for your use.
(b) This Agreement continues on a month by month basis until it is terminated in accordance with these terms and conditions.

 

3. Coverage and Services

(a) While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of our control. 
(b) You agree that you will not use the Services:

  • in a way which breaks any law or infringes anyone’s legal rights;
  • to obtain unauthorised access to anyone’s computer or communications equipment;
  • to annoy anyone or to interfere with anyone else’s use of our Services.

(c) We reserve the right to remove any material from our servers which we consider, in our reasonable opinion, to breach the terms of this Agreement or any law.
(d) The Services may be changed, modified, advanced, suspended or removed by us. We will notify you before doing this, or introducing substitute or new services. 
(e) You agree to follow our instructions about the use of the Services and ensure that all Users meet your responsibilities when using your Service. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
(f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.
(g) Using or agreeing to use the Services does not give you any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
(h) You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend your use of the Services.
(i) You acknowledge that our control of voice and data speeds is limited to our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for you to achieve your desired or expected speed or latency. 
(j) The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in our reasonable discretion, is used for normal consumer service and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in us throttling the Services which may impact the desired or expected speed.
(k) The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet, or the configuration or limitations of your, or your intended recipient's, hardware or other device.

 

4. Charges

(a) Payment for the Services can only be done in advance by cash or through your credit card.
(b) Any additional voice charges will be billed to you on a monthly basis. You must settle such charges within 20 days of receiving such invoice.
(c) We will charge your credit card every thirty days.
(d) You are responsible for all Charges, and for all data used under your Account.

 

5. Limitation of Liability

(a) Except where we cause direct damage to your property due to our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to you or anyone claiming through you, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, or any form of indirect or consequential loss whatsoever, arising from:

  • your connection to our network or the content or supply of any Services;
  • the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
  • the fitness of all or any of the Services for any particular purpose;
  • the inaccurate or incomplete transmission of any data;
  • any other matter which relates to this Agreement.

(b) Except as set out above, we have no other liability to you or any other person in respect of this Agreement.

 

6. Access to Premises

You will allow us or our Agents access to your property to perform our obligations under this Agreement. We will always try to give you reasonable prior notice if we require access to your premises and we will ensure that we or our Agents carry sufficient proof of identity. If you do not allow us to access your premises your ability to use the Services may be adversely affected.

 

7. Provision of Hardware and Additional Services

(a) If you have acquired any hardware from us, or from one of our dealers or Agents, all claims in relation to those products are covered by the warranty, if any, offered by the relevant manufacturer. 
(b) If you have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by us, we are not under any obligation to take any action so that you can access any such Services. 
(c) We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services. Where Services are provided by a third party we accept no responsibility or liability for their quality or the nature of their content.

 

8. Privacy

(a) Vodafone’s use of your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed at www.vodafone.qa.
(b) We may provide your personal information to public sector agencies in order for them to investigate an offence.
(c) Subject to any rights you may have under any applicable laws or regulations, we will not be liable to you, or to anyone else, for:

  • the content or lack of confidentiality of any services you use;
  • any disclosure we make by law to a public sector agency.

 

9. Disconnection of Services

You may discontinue your connection to our network or give up the Service at any time by calling our customer care team on 111. Any remaining data on your account will not be refundable.
(b) You may discontinue your connection to our voice service at any time by calling our customer care team on 111. Such disconnection shall not affect your broadband service. Any remaining voice charges on your account will not be refundable.
(c) We can suspend, Bar, Re-direct or restrict your use of any or all of the Services or disconnect your connection if:

  • your cash or credit card payment is not received;
  • you do not abide by the terms and conditions in this Agreement;
  • you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way;
  • you are abusive or offensive to us, our dealers or agents, or any other person;
  • we suspect you of using the services for any illegal or fraudulent activity; or
  • all of the services are permanently or temporarily (for any reason) unavailable to you;

(d) If we suspend your use of our Services, we will try to contact you before doing so. 
(e) Where we suspend, Bar, Re-direct or restrict the Services all Charges will continue to apply.

 

10. Transferring Responsibilities

(a) Your interests in this Agreement are personal to you and you may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without our consent. If you are a company and your effective management or control is changed in any way, we may treat this as a transfer of this Agreement entitling us to end it.
(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee.

 

11. Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, we may disconnect your connection or terminate particular Services:

  • if any of our licences to operate our network is ended or suspended.

 

12. Notices and Variations of Charges, Terms and Pricing Plans

(a) We may change this Agreement and any free Services at any time. Changes will be posted on our Website. Please check this regularly for updates.
(b) We may vary the charges set out in our Pricing Plan(s) at any time. We will give you at least 21 days’ prior notice. We will notify you of these changes by posting them on our Website. Please check our Website regularly for updates. For the avoidance of doubt, we may not notify you of price decreases or of promotional offers.

 

13. Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

 

14. Agents of Vodafone

(a) We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation. 
(b) Invoices issued by our Agent will be binding on you.

 

15. Numbers

(a) Vodafone shall allocate telephone numbers to you which you shall only use to access the Services. All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Regulatory Authorities or in accordance with its Number Policy, which can be found at  www.vodafone.qa but will exercise all reasonable endeavours to minimise any disruption to you.

(b) Vodafone may withdraw telephone numbers that have been allocated to you as a result of your failure to comply with this Agreement.
(c) If you elect to pay a reservation charge for a number, this entitles you to use the number. The ownership of the number remains with the State of Qatar.
(d) All reserved numbers must be assigned to an active Connection. If you cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.

General competition

General Competition Terms and Conditions

- These terms and conditions apply to all competitions (including online) and prize draws conducted by Vodafone Qatar P.Q.S.C (“Vodafone”), unless otherwise stated.

- Any entry not complying with these terms and conditions are invalid.

- Any competition held by Vodafone Qatar is open only to residents of Qatar unless otherwise stated in a specific competition.

- Information published by Vodafone on how to enter competitions, prizes and additional rules or terms and conditions included on www.vodafone.qa 

form part of these terms and conditions (“Specific Rules”). In the event of discrepancy between these terms and conditions and the Specific Rules, the Specific Rules will prevail.

- By entering a competition, the entrants agree to be bound by these terms and conditions.

- Vodafone reserves the sole right to verify the validity of any entry to a competition and to disqualify anyone who has not complied with these terms and conditions or who has engaged with any unlawful or other improper misconduct to jeopardize the fair and proper conduct of the competition.

- Vodafone Qatar employees and their immediate family (which includes parents, children, and siblings or spouse), or any employees of its advertising or promotion agencies are not eligible to participate in the Competition.

- Except as expressly stated or agreed otherwise by Vodafone Qatar, if a prize winner does not collect their prize within one month of being notified of winning, the prize winner will forfeit all rights to the prize. 

- Vodafone is not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using the prize, except for any liability which cannot be excluded by law.

- By participating in a competition, entrants consent to their name and images including reposts being published in connection with the competition, and their likeness, image and/or voice being used by Vodafone in any media for an unlimited period of time throughout the world. No fee will be paid for such use.

- Prizes are not transferable and cannot be taken as cash, unless otherwise stipulated.

- Prize values are correct at time of printing but no responsibility is accepted for any variation in the value of any prizes.

- If applicable, winners should look to the manufacturer of products awarded as prizes for all warranties.

- Vodafone’s decision is final and no correspondence will be entered into.

- Vodafone reserves the right to extend, cancel or amend any competition at any time.

- Vodafone holds competitions in accordance with the laws of the State of Qatar.

London Edition

By signing on these terms and conditions (“Agreement”), you, (“Customer”), choose to subscribe to the London Edition plan and benefit from Vodafone services provided as part of this Plan. London Edition plan is a plan which gives the Customer the option to avail of two SIM cards a Vodafone Qatar and a Vodafone UK SIM under a single billing system, and to benefit from some non-telecom services as described on [insert the link for black website] (“Plan”). 

- The Plan is an invite only plan. Vodafone reserves the right to restrict membership.

- Customers shall comply with Vodafone Qatar Postpaid terms and Conditions.

- Customers can only subscribe to a London Edition UK number only if the Customer has a London Edition Qatari number.

- All telecom charges and billing for the Plan are in Qatari Riyals and payable to Vodafone Qatar as per the Vodafone Postpaid terms and conditions.

- The Customer must settle all non-telecom services charges directly with any third party supplier.

- In case of disconnection of the Qatari SIM or termination of the Postpaid terms and Conditions, the customer acknowledges that Vodafone has the full right and authority to immediately stop the service on the UK SIM and reserves the right to re-sell it again.

- Customer shall not resell the UK and/or the Qatari SIM or any other products and services without Vodafone permission in writing. Vodafone reserves the right to blacklist the Customer and/or terminate his/her services under this Agreement and/or any other agreement you have with Vodafone. By Blacklisting we mean that Customer number will be highlighted in Vodafone internal system and Customer will not be able to receive any product and services from Vodafone until the blacklist is removed by Vodafone.

- This Plan is only for the Customer use and not for multiple users. Vodafone reserves the right to terminate the service on this Plan if the Customer share or use this Plan with another person. For the avoidance of doubt, the SIMs cannot be used simultaneously in two countries.

- Customer cannot claim or benefit from any Vodafone UK offer including without limitation claiming of loyalty points, redemption of handsets etc, for the avoidance of doubt Customer can only benefit from the services and offers provided by Vodafone Qatar directly under this Plan.

- Vodafone will have a specified mobile number for this Plan, the SIM card and the number are provided free of cost to the Customers however the Customer will pay all the charges incurred from the use of the services. In the event of disconnection, transfer or termination of the Plan, Vodafone reserves the right to maintain the Qatari number unless the Customer elects to pay the cost of the number.

- Customer cannot keep any of UK SIM card and numbers either paid for or received from Vodafone in the event of termination, transfer or disconnection of the Qatari number.

- Customer can request an additional UK SIM card and/or Qatar SIM card but any additional SIM card will be subject to these terms and conditions.

- Customer gives Vodafone consent to use, process and store Customer personal information in order to provide the service under this Agreement. Customer personal information may be used and/or stored outside of the State of Qatar.

- Customer hereby gives the consent to Vodafone to inform its service provider outside the State of Qatar about the Customer location in order to benefit from services in UK.

- Vodafone will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that Customer has access to by using Vodafone Products and Services. Vodafone shall not be liable to the Customer or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services.

- Vodafone reserves the right to change these terms and conditions from time to time, in the event we do so, we will have the most up to date terms and conditions on our website www.LondonEdition.qa. In the event of a discrepancy between these terms and conditions and those on our website, the website terms and conditions will apply.

Play & Win

1. The “Play & Win” (“Competition”) is an SMS based Competition, which shall commence from 16 May 2019 until 14th August 2019 (“Competition Period”).

2. All Vodafone Postpaid and Prepaid mobile customers in Qatar who are above 18 years and residents of Qatar are eligible to participate in the Competition in accordance with the below:

(i) Free Subscribers – Subscribers can opt in by sending an SMS with specific keyword FREE to the short code “97710” to be a free participant (“Free Participant”) and enjoy the Competition free of charge and a chance to win the allocated prizes for the free draws

(ii) Premium Subscriber – Subscribers, in addition to participating in the free draws can also opt in by sending an SMS to the short code 97711 with specific Keywords (e.g. WIN or PLAY) for a Premium Subscription (“Premium Participant”) at a cost of QR 5 (“Charge”) for every 5 questions. 

3. Free Participants shall receive the following benefits:

- The opportunity to answer up to 5 trivia questions daily;

- Eligible to participate in draw for a chance to win QR 10,000 prize (“Final Cash Draw”)

4. Premium Participants shall receive the following benefits:

- The opportunity to answer up to 5 trivia-questions for  QR 5;

- Free 10 local mins valid for 2 days only from the time of subscription to the Competition

- A chance to participate in the Premium monthly  draw for a chance to win  QR 100,000 (“Premium Monthly Draw”)

Eligible to enter into the Premium Monthly Draw using points earned throughout the Competition.

5. Participants can opt out by sending a free SMS with the keyword “STOP” to [97710] anytime.

6. Participants can change their subscription to Premium in the Competition at any time by sending an SMS to the short code [97711] with a specific Keyword – “WIN” and will be charged the Premium rate for the remaining Competition Period unless they opt out.

7. All questions and answers shall be decided at the sole discretion of Vodafone Qatar and in the event there is any dispute regarding any answer to a question Vodafone Qatar’s decision shall be final and binding.

8. For every correct answer, a Participant will receive at least 1 point or more. For every incorrect or invalid answer, the Participants will receive no points.

9. Premium Participants will be charged by Vodafone Qatar at a rate of QR5 for per 5 questions. Premium Participants will also receive free 10 local mins with a 2 days validity period when they subscribe to become a Premium Participant

10. If a Premium Participant does not have sufficient credit to receive the questions, they will not be able to participate in the Premium Monthly Draw.

11. Prizes will be awarded to the winners based on a randomly selected draw of all eligible Participant entries.

12. Free Participants are eligible to participate in the Final Cash Draw only and will not be eligible to participate in any of the Premium draws whatsoever.

13. Prizes must be accepted as awarded and cannot be exchanged for other prizes, redeemed for cash or  transferred.

14. Prizes will be delivered within 30 days from the end of the Competition Period by any third party appointed by Vodafone Qatar, at a time and a place that will be made known to the winner within the timescales determined by Vodafone Qatar.

15. A Participant may win only one prize per type (Free or Premium). This means that a Premium Participant is eligible to win only one Premium Monthly Draw prize and/or the Final Cash Draw prize.  Any expenses not explicitly indicated as part of the prize, including but not limited to insurance, travel expenses, accommodation, license fees or taxes, are the responsibility of the winner.

16. Vodafone Qatar’s Directors, employees, partners, contest suppliers or agents and or consultants are excluded from this Competition as well as their spouse, parent, children, siblings, business partner or associates. Vodafone customers in “Black List” and “VIP List” are also excluded.

17. Vodafone Qatar reserves the right to verify the eligibility of each Participant and shall be entitled to disqualify any Participant or any winner who Vodafone Qatar believes in its sole discretion does not meet the eligibility criteria or is in breach of these terms and conditions.

18. Every winner will be contacted by Vodafone Qatar on the mobile phone number the Participant used to participate in the Competition. Vodafone Qatar will attempt to contact the winner over a period of 2 days between the hours of 9am and 8pm. If the winner cannot be contacted, they will be disqualified and shall forfeit their prize.

19. The winner is required to provide proof of, ID, eligibility and sign a prize acceptance form (as requested by Vodafone Qatar) before a prize can be claimed or collected. If the winner fails to provide the required identification and sufficient proof of eligibility they will be disqualified and shall forfeit the prize.

20. If the winner has any outstanding debts owing to Vodafone Qatar they need to be settled in full within 3 days from being contacted by the Vodafone Qatar. If outstanding debts are not settled in full the winner will forfeit their prize.

21. If a winner fails to redeem their prize within 2 weeks from the date they were contacted they will forfeit their prize and a runner up will be selected to claim the prize.

22. If the winner and all runner-ups forfeit any prize, the prize shall be deemed unclaimed and shall remain the property of Vodafone Qatar.

23. Participants are not allowed to use machines that send automatically SMS messages or automate/facilitate for the answer process or any other alternative of sending SMS messages, other than the mobile phone such as any GSM modems attached to a computer or mobile phones attached to a computer. Vodafone has the right to disqualify any Participant under suspicion of breaking this term.

24. By participating in the Competition, the Participant agree that personal data which they supply shall be used and processed by Vodafone Qatar for the purposes of the Competition and also for the purpose of publicity or marketing surrounding the Competition. 

25. The winner will be required to sign Vodafone Qatar’s prize acceptance form at the time of deeming their prize.

26. Vodafone Qatar’s general competition terms and conditions available at General competition shall apply.

Vodafone for All - Power to people with disabilities

1. All customers who are registered and hold a valid special needs card (“Card”) from the Qatar Society for the Rehabilitation of Special Needs (QSRSN) or from the General Retirement and Social Insurance Authority (“Eligible Customer”) entitled to the  following offer (“The Offer”).

2. 50% discount on Red Plans.

3.The Eligible Customer will also be entitled to a 10% discount on a mobile phone handset (“Handset Discount”) as long as no other discount enrolled for the same handset. The Handset Discount can be redeemed at any Vodafone store subject to availability and shall not apply to handsets that are already discounted under any promotion.

4. The Eligible Customer is only entitled to the Handset Discount once every six months and must be a member of a Plan at the time of purchase. The Eligible Customer must visit a Vodafone Store to claim the Handset Discount and the Handset Discount cannot be used by any family member or third party whatsoever.

5. If the Eligible Customer cannot physically attend the Vodafone store to purchase the Plan he can authorise a family member (by completing Vodafone letter of authorisation, and upon presentation of the nominated person’s Qatari ID) to act on his behalf.

6. Services not listed in the table above will not be included in any Plan.

7. Plan is non-transferrable and cannot be combined with any other Vodafone discounts or exchanged for cash.

8. Supplier standard warranty provisions shall apply to all Handset Discounts.

9. Vodafone standard refund and exchange policies shall apply.

My Vodafone App

1. The My Vodafone App ("App") is available via a mobile application to mobile customers (“You”).  Vodafone Qatar grants You   non-exclusive, non-transferable licence to use the App on one device that You own or control for personal non-commercial use only.

2. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and you’re not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.

3. You’re not allowed to attempt to extract the source code of the App and You also shouldn’t try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.

4. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.

5. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.

6. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.

7. The App is provided to You “as is”, without support or maintenance. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.

8. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.

9. If You disconnect your Vodafone Qatar account or are in breach of your terms of service with Vodafone Qatar, your App service will be terminated.

10. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.

11. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.  Your use of the App is subject to the terms and conditions set out in our Privacy Policy.

12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.

13. All Vodafone Qatar Postpaid and Prepaid terms and conditions shall apply.

Smart Data Rate

Postpaid

Existing customers can subscribe to Smart Data Rate by choosing Smart Data Rate from USSD Menu by dialling *100# or dialling *110*111# and new customers can visit a Vodafone Store and ask the retail advisor to activate Smart Data free of cost on their line.

- Smart Data Rate comes into effect only when data is consumed after all the bundled data in plan, bonus and mobile internet pack are finished. 

- Smart Data Rate gives extra data in 200 MB bundles for only QR 20, without any additional monthly fee.

- The 200 MB bundle is valid till the upcoming plan renewal date.

- Customer is notified when the bundled data has finished and before Smart Data Rate starts and QR 20 will be charged for next 200 MBs.

- After first 200 MB is consumed, another 200 MB data for QR 20 is added and so on, until 800 MB, after which data usage is charged at the reduced rate of QR 0.1/MB.

- The 200 MB bundle is valid till the upcoming plan renewal date.

- Smart Data Extra is available on the below Postpaid plans:

- Supersaver 100, Supersaver 150 international, Supersaver 150 local, Supersaver 200 bundle
- Supersaver India 65, Supersaver India 120
- Red M, Red L
- Falla M, Falla L
- Bronze, Silver, Gold, Diamond, Platinum.
 

- Smart Data Extra is not available on plans that already have special rates, mentioned below

Red Qatari, Red XL, Red VIP and London Edition.

- If customer unsubscribes from Smart Data Rate, they will be charged the standard rate of QR 0.99/MB for any out of bundle data usage.

- Smart Data rate is only available for local use in Qatar and is not available for use while roaming.

- General Vodafone Postpaid Terms and conditions apply.

 

Prepaid

- Customers need to subscribe, for free, to avail the Smart Data Rate by dialling *200*111#.

- Smart Data is applicable to customers without recharging or subscribing to an Internet Pack or even after the Internet Pack bundle is exhausted.

- If the customer has an existing Prepaid Internet Pack e.g. MI20, MI 100, priority will be given to the Internet Pack.

- On subscribing  the customer will be offered as below:

  -Up to 150 MB for just QR3. 
  -After every 150 MB used, the charges will be QR3 up until 750 MB for that day. 
  -After 750 MB of data usage the customer will be charged at 2Dhs/MB for the rest of the day.

- The Smart Data Pack is a daily subscription product and any unused data from the pack will expire at the end of the day. Unused data cannot be carried forward to the next day and cannot be used with any other internet packs.

- Customer will be notified at every instance of the Smart Data Rate usage-

 - Before start of Smart Data Rate
 - After usage of every 150MB bundle
 - After expiry of the data bundle
 - After renewal of the bundle
 - After first 150MB is consumed, another 150MB data for QR 3 is added and so on, until 750 MB, after which data usage is charged at the reduced rate of 2Dhs/MB.

- Customers who have subscribed for the Smart Data Rate will need to have a minimum of QR3 balance to use data. Customers with less than QR 3 balance will be blocked from browsing.

- In case the customers wants to start using data at less than QR3 the customer will have to opt out of the pack by dialling *250*111#.

- Once the customer unsubscribes from Smart Data Rate, they will be charged standard rate of QR 0.99/MB for any out of bundle or non-pack usage.

- Smart Data Rate is only available for local use in Qatar and is not available for use while roaming.

Happy Offers

- Happy Offers are available to all prepaid customers (“Eligible Customer”).

- The Eligible Customer can benefit from Happy Offers, which shall include but not be limited to Free 800 MB on MI20, 10% extra credit on QR 35 etc.

- Happy Offers are specific to each Eligible Customer and Vodafone reserves the right to offer different Happy Offer benefits to each Eligible Customer.

- All Happy Offers may be changed at Vodafone’s sole discretion.

- Each Happy Offer will only be valid for the period of time determined by Vodafone.

- Prepaid terms and conditions will apply.

Combo Card 5

1. Offer available to all existing and new Vodafone Prepaid customers (“Customer”).

2. To receive the benefit of the offer, Customer must dial *200*365# for 5 Qatari Riyal per dial and will receive 30 local minutes and 30MB valid for 5 days (the “Offer”).

3. Customer must have at least 5 Qatari Riyal credit to benefit from the Offer.

4. The Offer is a one-time subscription; Eligible Customer will need to subscribe again at the expiry of each pack to receive the Offer.

5. Offer cannot be used on roaming.

6. Offer is not transferable and cannot be exchanged for cash.

7. Vodafone Prepaid terms and conditions apply.

Easy Donations

Vodafone Easy Donations – Terms and Conditions

  • All Vodafone Postpaid customers (“Customer”) can make monthly recurring donations to the two leading charities in Qatar below:
    1. Qatar Charity
    2. Qatar Red Crescent
  • Customers can activate and deactivate donate through My Vodafone App or visiting Vodafone store or by contacting customer care.
  • Customers can choose a donation amount that best suits them from QR 100, QR 200 and QR 300 denominations. However London Edition customers, donations can be made in QR 300 denominations.
  • Customer can donate to different charities however, they cannot add more than one of the same donation amount for the same charity. i.e. you cannot choose 2x QR 100 donations to Qatar Charity but you can select 1x QR 100 donation to Qatar Charity and 1x QR 100 donation to Qatar Red Crescent.
  • Vodafone does not deduct any amount and the full amount is sent directly to the customer’s chosen charity.
  • Customer can change the monthly donation amount but will need to deactivate their existing donation Add-on and activate the new donation amount.
  • Customer who are unable or fail to pay their monthly Vodafone bill whilst subscribing to Vodafone Charity Donation Add on, their donation will not be sent to their chosen charity.
  • When activating your Charity Donation Add-on, the first donation will automatically be added to the current months’ bill. The next donation will be added when the customer’s monthly Postpaid plan renews.
  • Charity Donation payment will appear under the “Plans and Extras” section of your bill.
  • Customers will receive a notification for monthly renewal and can check their donations using Vodafone’s *129# balance check service.

My Network Name

My Network Name – Terms and conditions

  • All Vodafone Postpaid customers (“Customer”) can activate My Network Name (“Service”) to customise the Network Names (“Network Name”) on their mobile devices.
  • Customers can choose from Basic or Premium Network Name based on their Plans:
 
Plan Basic Network Name Premium Network Name
Postpaid Plans Set up Fees - QR 500 4-16 characters in length Arabic and English alphabets, numbers, space and special characters (e.g. #/ ! /@ etc.) Set up fees of QR 5000 Up to16 characters in length (no minimum requirement) Arabic and English alphabets, numbers, space and special characters (e.g. #/ ! /@ etc.)
Red VIP Set up Fees – Free 4-16 characters in length Arabic and English alphabets, space and special characters (e.g. #/ ! /@ etc.) Set up fees of QR 5000 Up to16 characters in length (no minimum requirement) Arabic and English alphabets, space and special characters (e.g. #/ ! /@ etc.)
London Edition> Free Free
 
  • Customers can activate the Service by visiting any Retail Store
  • It will take up to 72 hours to update the personalised Network Name and a SMS confirmation will be sent to confirm successful update.
  • Customer SIM card must be active on the Vodafone Qatar network for 24 hours before a customer can request to activate the Network Name service.
  • Device must be turned on when performing the Network Name update.
  • Device must be on the Vodafone Qatar network when performing the Network Name update i.e. customer must not be roaming on their device.
  • Network Name service is not available in Arabic on iOS 10 Apple devices.
  • Customers must choose the Network Name in keeping the local laws and cultural sensitivities. Vodafone reserves the right to deny; change or suspend the Service and/or any Network Name requested which is in breach of the above (“Breach”). Further, the Customers agrees to indemnify Vodafone from any and all actions, claims, damages, liabilities, judgments, awards, expenses and costs (including reasonable legal fees and expenses on a solicitor-client basis) arising out of or relating to the Breach.
  • Customers switching from Red VIP or London Edition will no longer obtain the Service for free.
  • If the Network Name selected does not appear, the Customer must restart their mobile devices and to troubleshoot can contact Customer Care through chat on the My Vodafone App; visit any Vodafone Store or call 111.

Vip Management Team

Vip Management Team – Terms and conditions

  • Vodafone Account Manager (VAM) is a new free account management service available for all new and existing RED Unlimited or RED VIP plan (“Eligible Customer”).
  • Eligible Customers will benefit from billing related advice, information on new plans and promotions and faster assistance on requests or service issues.
  • VAM will contact Eligible Customer within 24hrs from the time of activation of the two eligible plans.
  • Eligible Customer can reach the VAM by calling 122 anytime.
  • VAM will not available if Eligible Customers migrates to a non- eligible plan, ports out or terminates.

Global Data

Vodafone Global Data – Terms and conditions

  • All Vodafone Postpaid Red Customers (“Customer”) will automatically receive the Vodafone Global Data (“VGD”) service from 11 May 2017 which converts their Red local data Plan allowance into roaming data for free while the Customer is roaming in the following Vodafone’s Global network countries below: 
    VGD Countries​
    Albania Hungary Portugal
    Australia India Romania
    Czech Republic Ireland South Africa
    Egypt Italy Spain
    Germany Malta Turkey
    Ghana Netherlands United Kingdom
    Greece New Zeeland Qatar
 
  • VGD applies only on local data in the Customers current Red Plan and excludes any data Add-Ons.
  • The order of consumption of the VGD will be after Vodafone Passport Pack and Red Key data allowance has been consumed. This means that Customers having both Passport Pack and VGD, will consume Passport Pack data first.
  • If a customer runs out of their data allowance while roaming they will be charged the standard roaming rates (QR15/MB). If a customer runs out of their data allowance while in Qatar they will be charged by the standard out of bundle rate (0.99/MB).
  • Customer will receive an SMS notification when their data is consumed and customer can also check their remaining data allowance through the My Vodafone app or by dialing *129#.
  • Vodafone standard Postpaid terms and conditions apply.

Global Data for Business

- All Vodafone Business Red Customers (“Customer”) will automatically receive the Vodafone Global Data (“VGD”) service from 21 May 2017 which converts their Business Red local data Plan allowance into roaming data for free while the Customer is roaming in the following Vodafone’s Global network countries below: 
- 20 Destinations are included in Business Red M, Business Red L, Business Red XL and Business Red VIP below:

Qatar, United Kingdom, Turkey, Italy, Germany, Egypt, Spain, Hungary, Portugal, Australia, India, Romania, Czech Republic, Ireland, South Africa, Malta, Netherlands, Greece, New Zealand, Albania, Ghana.

- VGD applies only on local data in the Customers current Business Red Plan and excludes any data Add-Ons.  

- The order of consumption of the VGD will be after Vodafone Passport Pack and Red Key data allowance has been consumed. This means that Customers having both Passport Pack and VGD, will consume Passport Pack data first.

- If a customer runs out of their data allowance while roaming they will be charged the standard roaming rates (QR15/MB).  If a customer runs out of their data allowance while in Qatar they will be charged by the standard out of bundle rate (0.99/MB).

- Customer will receive an SMS notification when their data is consumed and customer can also check their remaining data allowance through the My Vodafone app or by dialing *129#. 

- Vodafone General Business terms and conditions apply.

Flex Prepaid

Terms and conditions

• All Vodafone Prepaid customers recharging with the recharge amounts will get the below Flex option or choose to continue with the normal benefit of the recharge.​
 
Recharge Amount Flex
QR55 475 Flex
QR 60 500 Flex
QR 100\MI100 1.000 Flex

• This Offer is valid from 24 August
• To activate the customer just needs to dial *777*PIN# from their handsets to recharge and will get two options:
o Credit balance OR Data
o FLEX
• The validity of the Flex is 30 days from recharge and all unused Flex can be carried forward if the customer’s recharges again before the expiry of the Flex
Vodafone General Prepaid terms and conditions apply.

Augmented Reality App

1. The Vodafone AR App ("App") is available via a mobile application to mobile customers (“You”).  Vodafone Qatar grants You non-exclusive, non-transferable licence to use the App on one device that You own or control for personal non-commercial use only.

2. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and you’re not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.

3. You’re not allowed to attempt to extract the source code of the App and You also shouldn’t try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.

4. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.

5. The App is provided to You “as is”, without support or maintenance. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.

6. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.

7. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.

8. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.  Your use of the App is subject to the terms and conditions set out in our Privacy Policy.

9. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website

 

Pocket TV App

• The Pocket TV app is contains live content for Vodafone customer only

• The customer needs to sign in by adding one time password (OTP) upon clicking on sign in tab

• The Pocket TV app will only work on Vodafone network

• The data streaming is zero rated and can be changed at any time

• The prices for the packs are:

- One day: 3 QR

- 7 days: 9 QR

- 30 days 30 QR

• The prices can be changed by Vodafone at anytime

• The subscription packs are non-recurring and can be changed anytime

• The subscription is MSISDN based and in case of change of SIM, customer will have to buy subscription again

• The content and channels can be added or removed without prior notice

• The rights for the content is responsibility of Pocket TV and Vodafone is not liable for the rights

• All the subscription packs are non-refundable

 

DOB - Google Play Store Direct Carrier Billing

  • These terms and conditions govern a Customer’s (“You, Your”) use of the Vodafone Qatar(“Vodafone”) billing service for Google Play Direct Carrier Billing (“Service”). You can choose to purchase products and applications ("Content") from Google Play using Your Vodafone mobile account ("Vodafone Account"). By choosing to buy Content on Google Play using Your Vodafone Account, you agree to these terms of use and Google Play’s Terms of Service -  https://play.google.com/about/play-terms.html
 
  • To avail of the Service You must be an existing Vodafone customer with an Android device.
 
  • In order to purchase Content with Your Vodafone Account You must choose this payment option when You register for Google Play. Where you choose to use Your Vodafone Account it will become Your default payment method for all purchases made on Google Play and You will need to go into Your Google Play account settings to change this payment option.
 
  • Mobile data download charges (including international roaming rates) may apply when You register for Google Play, including when registering to buy Content using Your Vodafone Account.
 
  • Purchases made by You on Google Play using Your Vodafone Account are at the discretion of Vodafone and may be refused without notice. Vodafone may impose on Your Vodafone Account a maximum amount of daily/monthly transactions and a maximum purchase limit and the limits set by Vodafone changed from time to time without any prior notice given to You.
 
  • If you are a prepaid customer, you must have sufficient available credit on Your Vodafone Account to make for any Content You purchase.
 
  • Your choice of Content is Your responsibility and You guarantee that you are the account-holder for Your Vodafone Account or are authorized to use Your Vodafone Account to buy Content and Vodafone shall not be held liable for in any instance of fraud, theft or misuse by any third party of Your Vodafone Account.
 
  • Vodafone is not part of or responsible for the price of Content., Content is not under our control and we are not responsible for, nor do we endorse or have any involvement in the operation of Content. We do not promise that Content is accurate, reliable, error-free, up-to-date or virus-free. Your use of Content is subject to the terms of Your agreement with the provider of that Content and you should contact that provider if you have any issues with Your use of that Content. You will need to contact Google Ireland Limited ("Google") directly if you have any issues with Google Play that are not related to billing. You may find all related information on this link:  https://support.google.com/googleplay/?hl=en-AU#topic=2952998
​​
  • Vodafone does not guarantee the availability or a fault-free Service.
 
  • Purchases using Google Play Billing will appear on Your Vodafone Account under "Google Play Mobile Payment", alongside the cost of the purchase.
 
  • All purchases on Google Play are made from Google and prevailing Google Play Terms & Conditions apply.
 
  • Google allows you to request a refund on purchased Content within the first 2 hours after making Your purchase on Google Play. Where you fail to make such refund request or are otherwise dissatisfied with Content you have purchased using Your Vodafone Account you will need to contact Google or the provider of the Content to resolve Your concerns.
   
  • You can contact Google Play or the developer of the Content if you have a question or complaint about the Content or if You want to apply for a refund. Google Play’s refund policy (including the process for how to apply for a refund) can be found at  https://support.google.com/googleplay
 
  • Any refund agreed between You and Google Play or You and the developer of the Content may be processed under Your Vodafone Account or via another payment method nominated by Google Play.
 
  • Where you purchase Content with Your Vodafone Account and then port out to another mobile telecommunications provider, Vodafone cannot guarantee and will not be liable to guarantee that you will be able to receive a refund for the purchased Content with your Vodafone Account.
 
  • Vodafone’s Privacy Policy applies to Your personal information. You can find it here
 
  • In using the Service, you agree that Vodafone can collect, use and disclose information about You to Google Play as set out in our Privacy Policy for any purposes necessary to provide you with the Service for Google Play. Please ensure you have read and understood our Privacy Policy, which forms part of these terms and conditions and is published by us at www.vodafone.qa/Googlepay.
 
  • You acknowledge that at any time we may stop allowing You to buy Content from Google Play using Your Vodafone Account.
 
  • The Service will no longer be available to You where our agreement with Google terminates, although You may still be able to buy Content using other payment methods (such as Your credit card). In such instances we will endeavour (but cannot guarantee) to give You as much prior notice as possible.
 
  • Your use of Your Vodafone Account, your mobile device and our telecommunications networks is subject to the terms of our Mobile Master Service Agreement with You for Your mobile service, published at www.vodafone.qa/Googlepay as may be amended from time to time.
 
  • Vodafone may change these terms and conditions and/or vary its billing service for Google Play at any time without giving You any prior notice.
 
  • Android, Google, the Google logo, Google Play and other marks are trademarks of Google Inc.
 
  • Vodafone shall under no circumstances be liable whether in contract, tort, statute or otherwise (including without limitation for negligence, breach of contract, defamation) for any special, direct, indirect or consequential loss or damage (including without limitation, loss of revenue, loss of data or goodwill) which is suffered, sustained or incurred by You or any person arising (directly or indirectly) from or out of or relating to the Service.
 

eSIM

  • By using this QR Code you promise to use this for your own personal use and for the purpose of registering your eSIM profile (“QR Code”) which should be kept confidential.
  • You must not disclose this QR Code to others and if you do it will be at your own risk and Vodafone shall not be responsible or liable for any such warranted or unwarranted disclosure on your part.
  • This QR Code can only be uploaded by compatible iPhone models (iPhone XS, iPhone XS Max, iPhone XR) operating iOS 12.1 or newer operating systems or other commercially available eSIM compatible devices.
  • You will need to retain this QR Code for future re-registration of your eSIM profile. You can use this QR Code for re-registration on the same device up to 10 times.
  • This QR Code cannot be used to register your eSIM profile on more than one device.
  • If you wish to switch eSIM compatible devices, you must obtain a new QR Code in order to register your eSIM profile on the new device. In this case, you need to remove your eSIM profile from the existing device before registering your eSIM profile on the new device.
  • Registration of the eSIM may not be initiated or completed and may be cancelled in case your QID does not match our records.
  • New and existing customers activating an eSIM plan from Vodafone stores will be eligible for our exclusive eSIM offer of 1TB free local data for 3 Months (“Promotion”).
  • This Promotion is valid from 30 October 2018 until 31January 2019.
  • Existing Vodafone customer who have a eSIM device, can do a SIM swap and also benefit from this Promotion.
  • This is applicable for both Prepaid & Postpaid plans.
  • The Promotion will be over and above the customers’ existing data allowance in their existing plans.
  • Promotions are for local data only and cannot be used as part of the global data allowance.
  • Customers terminating or porting out will lose the benefits of the Promotion immediately.
  • Customers must use this Promotion for their own personal use, if Vodafone has justifiable reasons to believe that the benefits of the Promotion are being shared or commercially misused then it reserves the right to terminate this Promotion for the Customer immediately.
  • Standard Prepaid and Postpaid terms and conditions apply.
 

Qmiles

  1. Consumer
    Go Red and Get QMiles (“Programme”)
     
    • The Programme is Vodafone Qatar P.Q.S..C (“Vodafone”) loyalty Programme especially created for Red customers on the following plans (“Eligible Customer”):

      Plans Qmiles Earned
      RED 250 45
      RED 350​ 60
      RED 500​ 100
      RED Me 110
      RED UNLIMITED 750 190
      RED UNLIMITED 800 200
      RED VIP 335
 
  • Customers who join the below RED plans before 18th May 2019 are eligible for one time bonus as per the following :

    Eligible Plans Bouns amount
    RED 250 2,500
    RED 350​ 3,500
    RED Me 5,500
    RED UNLIMITED 8,000
    RED VIP 10,000
  • Eligible Customers will be able to get fixed monthly Qatar Airways Q-miles (“Q-Miles”) based on the Eligible Customers plan value as above.
  • Eligible Customers will need to register their Qatar Airways Privilege club card number with Vodafone by visiting any of our stores or by calling our call centre to start earning Q-Miles thirty days after payment of their Vodafone bill.
  • Eligible Customers who are not already a Qatar Airways privileged card member can sign up for a privilege club account at  https://www.qatarairways.com/en-de/Privilege-Club.html
  • Q-Miles are calculated on monthly basis. Customers joining the Programme in the middle of their bill cycle will get Q-Miles based on their full plan value.
  • Eligible Customers number must have an active number to enjoy earning Q-Miles for e.g. if a number is barred in January 2019 and then paid only in February 2019 to unbar the number then in that case the Customer will only get Q-Miles for the month of February 2019.
  • If Eligible Customer cancels their Vodafone number, they will still keep their existing Q-Miles, but will not accumulate any more Q-Miles.
  • Q-miles are generated once a month up to 30 days after payment of the bill. To get more information about Q-Miles programme please visit  https://www.qatarairways.com/en-de/Privilege-Club.html . If you give the incorrect privilege card number by mistake, Vodafone cannot be responsible however you may resubmit the correct one to start getting the points.
  • All Eligible Customer with any existing discount over 10% are excluded from this Programme except Vodafone for All (50%) customers. This Programme will replace the Vodafone Points for eligible consumer plans above. The current Vodafone points will remain valid 12 months.
  • Vodafone’s standard Postpaid terms and condition will apply.
  1. Enterprise
    Go Red and Get QMiles (“Programme”)
    • The Programme is Vodafone Qatar P.Q.S..C (“Vodafone”) loyalty Programme especially created for Red customers on the following plans (“Eligible Customer”):

      Plans Qmiles Earned
      Business Red 250 45
      Business Red 350 60
      Business Red 500 100
      Business Red 750 190
      RED VIP 335
 
  • Customers who join the below RED plans before 18th May 2019 are eligible for onetime bonus as per the following :

    Eligible Plans Bouns amount
    Business Red M 250 2,500
    New Business Red L 350 3,500
    Business Red 500 5,000
    Business Red 750 7,500
    RED VIP 10,000
  • Eligible Customers will be able to get fixed monthly Qatar Airways Q-miles (“Q-Miles”) based on the Eligible Customers plan value as above.
  • Customers who currently have any discounts on their monthly fees due to a promotion or otherwise are not eligible for the Programme.
  • Eligible Customers will need to register their Qatar Airways Privilege club card number with Vodafone by visiting any of our stores or by calling our call centre/account manager to start earning Q-Miles thirty days after payment of their Vodafone bill.
  • Eligible Customers who are not already a Qatar Airways privileged card member can sign up for a privilege club account at  https://www.qatarairways.com/en-de/Privilege-Club.html
  • Q-Miles are calculated on monthly basis. Customers joining the Programme in the middle of their bill cycle will get Q-Miles based on their full plan value.
  • Account Chooser can provide either several Privilege Club numbers to be assigned to different Business Red plans in the business account or provide one Privilege Club number to be assigned to all Business Red plans in the business account
  • Eligible Customers number must have an active number to enjoy earning Q-Miles for e.g. if a number is barred in January 2019 and then paid only in February 2019 to unbar the number then in that case the Customer will only get Q-Miles for the month of February 2019.
  • If Eligible Customer cancels their Vodafone number, they will still keep their existing Q-Miles, but will not accumulate any more Q-Miles.
  • Q-miles are generated once a month up to 30 days after payment of the bill. To get more information about Q-Miles programme please visit  https://www.qatarairways.com/en-de/Privilege-Club.html . If you give the incorrect privilege card number by mistake, Vodafone cannot be responsible however you may resubmit the correct one to start getting the points.
  • Vodafone’s standard Postpaid terms and condition will apply.

Flex Grow

- All Flex Postpaid customers will be entitled to the “Flex grow” feature available on Flex 100, Flex 150 & Flex 200 plans (“Eligible Customer”) as below:

* New Eligible Customers will automatically  subscribe  from 1 January 2019.
* Existing Flex Postpaid customers will need to subscribe  by dialling *248# or through My Vodafone App.

- Prepaid flex customers are not eligible for Flex Grow.

- The Eligible Customers will be notified through SMS about the extra flex they receive in a month.

- The extra flex will be added in the total flex balance for the month on each bill cycle automatically.

- In addition, Customers who have been with Vodafone for more than four (4) months will also receive one-time bonus (“One Time Bonus”) at the time of subscription. The bonus value will depend on their stay with Vodafone and will be communicated via SMS.

- The One Time Bonus will be added to the Eligible Customer’s balance at the time of the first plan renewal after the subscription to Flex Grow

- Once subscribed Eligible Customers will start receiving extra flex as an ongoing benefit from the 2nd bill run after the subscription date. The extra flex will be added in the balance at the time of monthly plan renewal.

- Eligible Customers who subscribe to Flex grow will not accumulate Vodafone Points.

- Eligible Customers will lose their Flex including bonus flex if they migrate to other Postpaid or Prepaid, transfer their number, terminate their number or port out.     

- The Eligible Customers will be notified through SMS about the extra flex they receive in a month and the extra flex will be added in the total flex balance for the month on each bill cycle.

- Vodafone standard Postpaid terms and conditions apply.

Borderless Whatsapp

  • Borderless WhatsApp is a benefit for Customer’s on Red Me, Red Unlimited and Red VIP (“Eligible Plans”).
  • Customers on these Eligible Plans can stay connected with WhatsApp while roaming in any of Vodafone Passport countries up to 1 GB free.
  • Borderless WhatsApp is available in all Vodafone Passport countries. Customer can view the passport countries available at  https://www.vodafone.qa/en/roaming#passportPack .
  • Customer can enjoy 1 GB of Borderless WhatsApp every month and after which customer will be charged according to the data roaming charges applicable on that country. A new 1 GB will be added to your account at your bill cycle renewal.
  • Borderless WhatsApp will be automatically activated on Red Me, Red Unlimited and Red VIP and Customers do not have to activate the Passport Pack to get this benefit.
  • Vodafone reserves the right remove or modify the Borderless WhatsApp at its own discretion.
  • If the Customer’s benefits were removed due to their number being suspended after which the Customer pay their bill, the suspended lifestyle benefits will be reactivated starting from their next bill cycle.

Entertainer

  • Vodafone ENTERTAINER Application is available Free for the following plans - Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”).
  • Other Red customers can enjoy Vodafone Entertainer by paying QR 200 per year by accessing my Vodafone app and add the Vodafone Entertainer add on.
  • Customer will be able to enjoy the benefits of the Vodafone Entertainer Application for twelve (12) months from the date of activation of Vodafone Entertainer Application.
  • Vodafone Entertainer Application will have up to three (3) offers per merchant.
  • If Customer disconnects their Vodafone number, ports out or migrates to another plan/Prepaid, which are not part of the Eligible Plans, then the Customer’s subscription will be deactivated immediately.
  • If a Customer has already paid QR 200 for Vodafone ENTERTAINER Application then their account will still be valid for 12 months from the date of purchasing Vodafone ENTERTAINER Application add-on.
  • Vodafone ENTERTAINER Application is valid for 12 months from the date of activation and benefits cannot carry forward
  • Additional user’s such as family and friends cannot be added to Vodafone ENTERTAINER Application.
  • If the Customer’s lifestyle benefits were removed due to their number being suspended and then the Customer paid their bill. The suspended lifestyle benefits will be reactivated starting from next bill cycle.
  • In case of any complaints relating to the Vodafone ENTERTAINER Application then Customer can contact us at 111.
  • Vodafone reserves the right to remove or modify the free Vodafone ENTERTAINER Application at its own discretion however if the Customer has paid for the Vodafone ENTERTAINER Application then their benefits will remain until the end of that year.

Anghami

  • Anghami Plus subscription is available Free for the following plans - Red Me 550, Red Unlimited 800 and Red VIP customers (“Eligible Plans”). Anghami Plus subscription provides the below in addition to the normal Anghami subscription:
    • Unlimited downloads
    • No ads
    • Lyrics
    • Scrub, Rewind, Repeat
    • High quality audio
  • Customers can access My Vodafone App, under My Lifestyle section and choose “Exclusive for you” menu, and click on Anghami button and click on go to App button to be redirected to Anghami App.
  • Customer need to create a new profile on Anghami app or use their existing Anghami log in.
  • Existing Anghami plus customers can enjoy the free Anghami plus subscription once their current Anghami plus subscription is expired.
  • Subscription will be renewed monthly as long as the Customer is on the Eligible Plans.
  • If Customer downgrade; migrate or transfer their Plan to another Plan that does not have Anghami plus as part of the Plan, then customer will not be able to access Anghami section on the Vodafone App.
  • If Customer migrated in the middle of the month, their Anghami plus subscription will remain valid till end of the month.
  • If Customer number is suspended or disconnected they will not be able to enjoy the free Anghami plus subscription any more. However, if the Customer’s lifestyle benefits were removed due to their number being suspended and then the Customer paid their bill. The suspended lifestyle benefits will be reactivated starting from your next bill cycle.
  • Vodafone reserves the right to remove or modify the free Anghami App at its own discretion.
  • If Customers cannot access Anghami section on Vodafone App then please call us at 111 anytime.

Talabat

  • Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”) will enjoy 10 free Talabat GO deliveries per month.
  • Other Red customers can purchase Vodafone’s Talabat GO Add-on for a price of QR 60 per month by accessing my Vodafone app and add Talabat GO add-on
  • The discount code only works for Talabat GO delivery and not on normal Talabat delivery.
  • The discount code is valid for one calendar month. You will get a new code at the beginning of every month for e.g., there will be February voucher and March voucher and so on.
  • If Customer downgrade their plan to another plan that is not part of the Eligible Plans, then the Customer will not be able to access Talabat section on the App to get new codes.
  • If Customer migrated in the middle of the month and got a code earlier then this code will remain valid on Talabat App until the end of that current month.
  • If a Customer’s number is suspended or disconnected you will not be able to access Talabat section on the App to get new codes.
  • All validly generated codes will remain valid on Talabat App until the end of that current month.
  • If Customer’s lifestyle benefits were removed due to the Customer’s number being suspended and post that if the Customer paid their bill then the suspended lifestyle benefits will be reactivated starting from the Customer’s next bill cycle.
  • In case of any complaints relating to the Talabat GO Add-on then Customer can call Talabat call centre at 8006610.
  • Vodafone reserves the right to remove or modify the free Talabat GO deliveries at its own discretion however if the Customer has paid for the Talabat GO deliveries then their benefits will remain until the end of that month.
 

Careem

  • Customers on Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”) can enjoy 50% discount on four (4) rides each month with a maximum value of QR 25 per ride.
  • The discount code is valid for one (1) calendar month, which can be used for maximum of four (4) times per month.
  • Customer will get a new code at the beginning of each month for e.g. February voucher and March voucher etc.
  • If Customer downgrade their plan excluding the Eligible Plans; transfer their number or migrate to Prepaid, then they will not be able to access the Careem section on the App to get new codes. For example if one moves from Red Me to Flex, then he/she will not be eligible to Careem discount.
  • If Customer migrated in the middle of the month and got a voucher earlier then this voucher will remain valid on Careem App until the end of that month’s voucher.
  • If Customer’s number is suspended; ports out or gets disconnected, Customer will not be able to access Careem section on the App to get new codes
  • All validly generated codes will remain valid on Careem App until the end of the current month.
  • If Customer’s lifestyle benefits were removed due to the Customer’s number being suspended and then the Customer paid their bill then the suspended lifestyle benefits will be reactivated starting from the Customer’s next bill cycle.
  • In case of any complaints relating to the Careem then Customer can contact Careem at 800 0097.
  • Vodafone reserves the right to remove or modify the Careem benefits at its own discretion.
 

Shop & Ship

  • Customers on Red Unlimited and Red VIP customers (“Eligible Plans”) will enjoy the following free benefits:
    1. Shop & Ship lifetime membership
    2. 1 Year Shop & Ship Flex membership that will offer the customer exclusive discounts on the shipping fee
    3. Delivery of shipped items from Shop & Shop Doha outlets to the customer’s home with a limit of 2 deliveries per month
  • Shop & Ship is an international shipping service provided by Aramex that allows Customer to shop from US, UK/EU, China, Turkey, UAE, India, South Africa and Germany and get delivery of Customers online shopping in your doorstep in Qatar.
  • Customer will have to register online for a Shop & Ship Lifetime Membership on its website.
  • Once registered, Customer will get 9 personalized physical addresses in New York, London, Shanghai, Istanbul, Dubai, Mumbai, Hong Kong, Johannesburg and Frankfurt. Customer can use these addresses to shop from the US, UK/EU, China, Turkey, UAE, India, South Africa, and Germany, and Shop &Ship will deliver them to where you live at reasonable shipping rates.
  • Other Red customers (not on Eligible Plans) can purchase the Shop &Ship Add-on by paying QR 500 per year. To pay for this Add On please visit My Vodafone App, any Vodafone Shops or call Vodafone call center at 111.
  • In the My Vodafone App and under the partners section select Shop & Ship and click activate button. A unique voucher code will be generated. Click ‘Copy and Go’ button and you will be directed to a Shop & Ship registration form. Register for Shop & Ship account through this dedicated registration form to redeem the above voucher code.
  • Simply go to My Vodafone app and under my lifestyle benefits click on Shop & Ship and you can see the discount voucher.
  • Existing Shop & Ship customers will not be able to use this voucher code
  • Every voucher will be valid for one calendar year from the redemption date.
  • If using the free service Customer downgrades to another Plan which is not part of the Eligible Plan, then the Customers Shop & Ship subscription will not be valid from the first day of the next calendar month.
  • If a paid service customer migrated to a plan which is not part of the Eligible Plans, the Customers Shop & Ship subscription will remain valid until the end of the 12-month subscription period from the redemption date.
  • If your number is suspended or disconnected you will not be able to enjoy the free Shop & Ship subscription any more.
  • Customer has to be over 18 years old.
  • If the Customer cannot access Shop & Ship section on My Vodafone App or is unable to use the voucher code then they can call “111” anytime
  • The Shop & Ship members need to comply with the Shop & Ship Terms and Conditions available at:
  • Vodafone reserves the right remove or modify the Shop & Ship benefit at its own discretion.
 

New Postpaid offer - FREE Entertainer + Data for 6 months

- All new Postpaid Customers (“Customer”) joining any of these Postpaid  Plans, which are Flex 100, Flex 150, Flex 200, Red 250 and Red 350 and any of these Business Postpaid plans, which are Go Business 100, Go Business 100 India, Go Business 150, Go Business 150 India, Go Business 200, Business Red 250 and Business Red 350 will get extra data for first 6 months and Free Vodafone Entertainer subscription (as per the table below) from 31st of  July 2019 to 18th of September  (“Offer Period”) will get up to 30GB data every month for 6 months as below:
 

Plans

Offer

Flex 100

Extra 3 GB/month for 6 months

Flex 150

Extra 15 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Flex 200

Extra 20 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Red 250

Extra 20 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Red 350

Extra 30 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Go Business 100

Extra 6 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Go Business 100 India

Extra 6 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Go Business 150

Extra 9 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Go Business 150 India

Extra 9 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Go Business 200

Extra 13 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Business Red 250

Extra 18 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months

Business Red 350

Extra 30 GB/month for 6 months

Plus Free Vodafone Entertainer Subscription for 6 months


- Existing Postpaid and Business customers can avail of this Promotion by upgrading their plan to get the Offer.

- To get this Offer Customer can visit any Vodafone Retail Store or contact their Account Manager.

- Upon activation of the Offer, the bonus Data will be added automatically to the Customer’s account, for Vodafone Entertainer activation see at the end.

- Customers who avail the Promotion but change their Plan, transfer their number or do not pay their bills on time during 6 months’ period will lose the offer.

- Customers cannot combine this Offer with any other promotions or discounts or cash back offers currently availed on their Plans

- The data is for local use only.

- Where the Customer exceeds plan and free data of the Offer, standard Vodafone data rates will apply.

- Vodafone’s standard Postpaid Terms and Conditions shall apply.

 

Vodafone Entertainer Process:

- Free Vodafone Entertainer service in only available for Flex 150 & above and Go Business 100 & above plans

- Customers will receive an Email and an SMS on their registered email address and the new mobile number within 4 days.

- The email/SMS will contain the link of “downloading the Entertainer app”. Customers must download the app using the link they receive

- Customers must ensure that they share their correct email address to get the Entertainer link

Fixed Services

1. Interpretation

“Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.

“Agreement” means these terms and conditions between Us and You;

“Bar” means suspending access to Services;

“Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.

“Bill Issue Date” the date Your bill is generated.

“Charges” means all monthly access charges, and any additional charges payable by You;

“Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;

“CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Fibre or 5G Wi-Fi router;

"Customer Care" means the Vodafone Customer Care team, which is contactable on 111;

“Minimum Subscription” is the period defined in Clause 2(b).

“Network” means our Vodafone fixed line network.

“Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.

“User” means any individual who uses the Services;

"Website" means our website at www.vodafone.com.qa;

“We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;

“You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and

’Your’’ has a corresponding meaning.

 

2. Commencement of Agreement and Term

(a) This Agreement begins when we set up Your connection to our Services to be available for your use.

(b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.

(c) If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay remaining pro-rated amount for that CPE e.g. Wi-Fi Mesh & 5G Router (by way of example, if you terminate the Agreement  within the fifth month, You will be liable to pay the remaining seven months amount of WI-Fi Mesh); and (iii) any other applicable Charges as set out in this Agreement.

(d) The Services continue until terminated in accordance with this Agreement.

 

3. Coverage and Services

(a)  While we will do Our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.

(b) You agree that You will not use the Services:

- in a way which breaks any law or infringes anyone’s legal rights;
- to obtain unauthorised access to anyone’s computer or communications equipment;
- to annoy anyone or to interfere with anyone else’s use of Our Services.

(c) We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.

(d) The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this, or introducing substitute or new services.

(e) You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.

(f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.

(g) Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.

(h) You agree that if you use Services in any way that may negatively impact Our Network or the provision of the Services, we may restrict or suspend Your use of the Services.

(i) You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among Our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.

(j) The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient's, hardware or other device.

 

4.   Fair Usage Policy

(a) The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in Our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.

(b) Our plans may include unlimited calling to certain designated numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.

 

5. Equipment

(a) Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.

(b) You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.

(c) We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.

(d) You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 

(e) You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 

(f) You will not sell any CPE, place a charge on it or otherwise dispose of it.

(g) Vodafone’s supply of CPE shall be subject to availability.

(h) We will provide You with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies. 

(i) Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.

(j) You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement

 

6. Billing 

(a) We will assign a monthly Bill Cycle for Your account.

(b) We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle.  The date Your bill is generated is called Your “Bill Issue Date”.

(c) Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR5 per bill

(d) The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.

(e) You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue. 

(f) Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.

(g) We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.

(h) Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.

(i) We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.

 

7. Charges 

(a) You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.

(b) All your account charges will be billed once a month at the end of each Bill Cycle.

(c) Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill. 

(d) We will set a credit limit for the charges incurred on Your account.

(e) You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.

(f) If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amounts.

(g) Should the billed amount exceed the set credit limit due, You are still obliged to pay the full amount due for all charges incurred. 

 

 8. Deposits

(a) You may make a deposit against Your account to increase Your credit limit.

(b) If you wish to retrieve Your deposit, You can request repayment by cheque or by bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account and. We will then return Your credit limit settings to the default.

 

9.  Limitation of Liability

(a)  Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from:

- Your connection to Our network or the content or supply of any Services;

- the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;

- the fitness of all or any of the Services for any particular purpose;

- the inaccurate or incomplete transmission of any data;

- any other matter which relates to this Agreement.

(b) Except as set out above, We have no other liability to You or any other person in respect of this Agreement.

 

10. Access to Premises

You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.

 

11. Relocation of Premises

(a) If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.

(b) We reserve the right to refuse to relocate Services in Our sole discretion.

(c) There may be Charges for relocating Services.  Any Charges will be disclosed to You prior to relocating the relevant Service

 

12. Non Vodafone Hardware and third-party services

(a) If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us, We are not under any obligation to take any action so that You can access any Our Services.

(b) We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.

 

13. Privacy

(a) Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.

(b) We may provide Your personal information to public sector agencies in order for them to investigate an offence.

(c) Subject to any rights You may have under any applicable laws or regulations, we will not be liable to You, or to anyone else, for:

- the content or lack of confidentiality of any services You use;

- any disclosure we make by law to a public sector agency.

 

14. Disconnection of Services

(a) You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire.

(b) We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if:

- You do not abide by the terms and conditions in this Agreement;

- You make abusive, offensive, malicious or nuisance calls or communications, or use any of Our Services in an offensive way;

- You are abusive or offensive to Us, Our dealers or agents, or any other person;

- We suspect You of using the services for any illegal or fraudulent activity; or

- All of the services are permanently or temporarily (for any reason) unavailable to You;

(c) If We suspend Your use of our Services, We will try to contact You before doing so.

(d) Where We Bar, re-direct or restrict the Services all Charges will continue to apply.

 

15. Transferring Responsibilities

(a) Your interests in this Agreement are personal to You and You may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.

(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 

 

16. Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services:

- By giving You twenty one (21) days written notice; or

- if any of Our licences to operate Our network is ended or suspended.

 

17. Notices and Variations of Charges, Terms and Pricing Plans

(a) We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.

 

18. Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

 

19. Agents of Vodafone

(a) We shall be entitled to subcontract or delegate the performance of any of Our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve Us from liability for performance of any such obligation.

 

20. Numbers

(a) Vodafone shall allocate telephone numbers to You which You shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy and Our Number Policy, which can be found at www.vodafone.com.qa , but will exercise all reasonable endeavours to minimise any disruption to You.  

(b) Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.

(c) If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.

(f) All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.

 

21. Applicable Law

This Agreement is governed by the laws of State of Qatar.

 

Endless Internet

  • Vodafone postpaid consumers will now be able to get “Endless internet” on the following plans for free: 
    Flex 100, Flex 150, Flex 200, Red 250.

  • Endless internet will start once the customer’s in-plan data allowance / flex allowance is over.
  • The internet speed with Endless Internet will be up to 64kbps.
  • The eligible customers will be able to opt-in for Endless internet through My Vodafone app.
  • If the customer has subscribed to a data add-on, then the Endless internet will start once both the plan allowance & data allowance has finished.
  • Flex 60 customers can upgrade to higher Flex plans to avail Endless Internet benefit.