“We, Us, Vodafone” means Vodafone Qatar P.Q.S.C (Commercial Registration No. 39656, PO Box 27727 Doha Qatar)
“You, Your” means you the customer
1.1 For the purpose of business communications, administration and transacting we may collect Your personal information.
1.2 The information we collect about You will depend on Vodafone’s products and services that You use, purchase and/or subscribe to. The information we collect includes, but is not limited to, the following:
1.3 We will also collect information about how You use our products and services, such as:
2.1 The personal information You provide us may be used for a number of purposes connected with our business operations, which include:
2.2 Unless You opt-out, we may also use the personal information You provide us with, or We collect from Your use of our products and services, in an aggregated and anonymised form for the purposes of conducting data analytics and market research activities on behalf of third parties. The opt-out mechanism will be communicated to You by Us via SMS.
2.3 Unless You opt-out, we may also use the personal information You provide us with, or We collect from Your use of our products and services, for the purposes of third party marketing communications to You, including any offer(s)/benefit(s) to You on behalf of a third party, via an SMS, MMS or email sent by Us.
2.4 We will not use Your information for purposes other than described above unless You Opt out or in case we have Your consent or there are specified law enforcement or public health and safety reasons. Your Consent may be obtained through Your application to our product and/or service, online, SMS, in store and/or over the phone.
2.5 Monitoring or recording of Your calls, chat, internet browsing, e-mails or SMS's may take place for business purposes to the extent permitted by law and/or required by any local authority, such as for example quality control and training for the purposes of marketing and improving the services. However, in these situations, we will not disclose information that could be used to personally identify You.
3.1 We may disclose or receive personal information or documents about you to/from:
3.2 Unless You opt-out, we will not disclose Your personal information to third parties, other than those who have contracted with Vodafone to keep the information confidential, or who are subject to obligations to protect Your personal information.
4.1 We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
4.2 Upon Your request, Vodafone will provide access to Your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other public interests. To seek copies of Your personal information, You can visit us in-store or contact Customer Care on the number indicated below. There may be a charge imposed for accessing copies of Your information.
5.1 To ensure secure online payment and all other transactions of personal data, our website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between Your computer and our server so that the information can only be read and understood by us.
5.2 A closed lock in the bottom corner of Your browser window shows a secure connection. For further information, please consult Your browser's security specifications. If Your browser is equipped with SSL Your transaction will automatically be secured.
5.3 The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed Your information is secure and encrypted to avoid abuse.
5.5 This website uses a web analytics service. This may record mouse clicks, mouse movements, scrolling activity as well as any text You type in this website, except text in password fields and credit card information. The service does not collect personally identifiable information that You do not voluntarily enter in this website. It does not track Your browsing habits across other web sites or text inputted in password fields. We are using the information to improve our website, make it more user-friendly and monitor that it is performing correctly.
If You have any queries or concerns, please contact Customer Care by calling 111 from Your Vodafone mobile or +974 4000111 internationally or from any phone.
We reserve the right to amend or modify this policy at any time in response to new privacy legislation and we will tell You about any changes within a reasonable timeframe, by publishing the amended or modified terms and conditions on our website www.vodafone.qa or in any other relevant way available to us (as determined by Vodafone).