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*100#

Frequently Asked Questions

What is *100#?

*100# is a menu which you can access via your mobile phone. This menu allows you to easily manage you Prepaid, Postpaid or Enterprise account at any time, wherever you are. 

You can purchase Recharge and other products and services; make changes to your account, request account information and much more.

Simply dial *100# for free to access your menu, internet connection is not required.

Can I access *100# while roaming?

Yes. *100# can be accessed while you are abroad.

There are no additional charges to use *100# while you are roaming.

 

Will I be charged for using *100#?

No.  *100# is free of charge.

Do I need internet connection to access *100#?

No. Internet connection is not required to access *100#.

As long as you have Vodafone network coverage you can access *100# anytime, anywhere. 

I am a Prepaid customer. Can I use *100#?

Yes. Any active Vodafone customer can use *100#. 

I am a Postpaid customer. Can I use *100#?

Yes. Any active Vodafone customer can use *100#. 

What is ''My settings''?

My settings allows you to change certain account settings such as: voicemail, call forwarding, menu language, Vodafone SMS communication preferences and retrieve internet settings.

How can I get internet settings?

To get internet settings, go to My settings section in MyVodafone *100#

Select Internet and MMS settings.

Confirm which settings you require.

You will receive the configuration settings via SMS.

How can I change the *100# menu language?

To change the menu language for *100#, go to My settings.

Select Menu language.  

You will be given multiple options to select from. 

How can I change my voicemail settings?

To change your voicemail settings, go to My settings section in MyVodafone *100# .

Select Voicemail settings.

You will be given multiple options to select from. 

How can I change my call forwarding settings?

To change your voicemail settings, go to My settings section in MyVodafone *100# .

Select Voicemail settings.

You will be given multiple options to select from. 

What is ''Vodafone SMS communication''?

Vodafone SMS communication is an SMS service sent from Vodafone to keep you up to date on the latest offers and promotions.

You can opt in or opt out from receiving these SMS messages though MyVodafone *100# .

To opt in or opt out, go to My settings section in MyVodafone *100# .

Select Vodafone SMS communication. Confirm your option.

How can I check international calling rates?

To check international calling rates, go to Standard rates section in MyVodafone *100# .

Select International rates.

You will be given multiple countries to select from. 

Any promotional rate you have currently opted in to or have purchased will not be displayed here. 

How can I check roaming rates?

To check roaming rates, go to Standard rates section in MyVodafone *100# .

Select Roaming rates.

You will be given multiple countries to select from. 

Any promotional rate you have currently opted in to or have purchased will not be displayed here. 

How can I check local rates?

To check local rates, go to Standard rates section in MyVodafone *100# .

Select Local rates.

Any promotional rate you have currently opted in to or have purchased will not be displayed here. 

How can I purchase Prepaid products?

To purchase Prepaid products, go to Activate products section of MyVodafone *100#.
Select your desired product; you will be given information about the product before you make a purchase including charges.
Follow the instructions to confirm your purchase. 

How can I check my balance?

To check your balance, go to My Account  section in MyVodafone *100# .

Select Check balance.

Alternatively you can dial *129#

How can I deactivate recurring Prepaid Extras ?

To deactivate a recurring Extra, go to My Account section in MyVodafone *100# .

Select Active recurring Extras.

Select which Extra you want to deactivate and follow the instructions to confirm deactivation.

How can I Recharge using a scratch card?

To Recharge using a scratch card, go to My Account  section in MyVodafone *100# .

Select  Activate scratch card.

Alternatively you can follow the instructions on the scratch card.

Do I need to have a minimum amount of credit on my account if I want to purchase an Extra through MyAccount *100#?

You need to have enough credit to purchase the Extra of your choice.

When you select your Extra you will be given information about the product before you make a purchase including charges.

Can I activate an Extra from my number for another mobile number?

You can only activate or deactivate Extras for your own number.

Can I transfer credit from my number to another mobile number?

Can I Recharge with a scratch card from my number for another mobile number?

This service is currently not available. All Recharges you purchase will be reflected on your number. Credit Transfer service details.

What is ''account usage''?

Account usage provides information about the Postpaid Plan, Extras, usage charges and fees. This feature is accessible only to the Postpaid account owner.

What is ''remaining balance''?

Remaining balance provides you information about your Minutes, MBs, SMSs, Extras and Bonuses and how much you have remaining to consume.

Can I deactivate a Bonus or Extra?

Yes. To deactivate a Bonus or Extra go to My Account section of MyVodafone *100#.

Select Active Bonuses and Extras.

Select which Bonus or Extra you which to deactivate and follow the instructions to confirm your deactivation.

You will receive a confirmation when your Bonus or Extra has successfully been deactivated.

What is ''credit limit''?

Credit limit allows you to put a cap on your bill once you have consumed all your included value in your Plan.

Credit limit feature will show you the limit set for your bill.

What is ''spend limit''?

Customers who have more than 1 Postpaid line on their account can set a spend limit for each line.

Spend limit feature will show you the limit set for each line.

How can I change my favorite number?

MyVodafone *100#  will allow you to check your defined favorite numbers.

If you want to change any your favorite number(s) call us on 122.

What is ''Delayed Roaming charges''?

Your mobile usage while roaming with some operators might not be charged in real time. This means your charges can be delayed for up to 31 days. For you to be able to roam with these operators, you will need to request the Delayed Charges Service from Vodafone Qatar by providing a valid credit card as a security guarantee or paying a deposit of QR 2,000 at any Vodafone Store.

How can I activate a Bonus or Extra with *100#?

To activate a Bonus or Extra, go to Bonuses and Extras section of *100#.

Select which Bonus or Extra you would like to activate.

If you select an Extra you will be informed about the charges to purchase the Extra.

Follow the instructions to confirm your purchase. 

I received confirmation my request is being processed, but the purchased product hasn’t been added to my account yet.

If your product has not been added to your account within 10 minutes of the on screen confirmation, call us on 111 if you are a Prepaid customer or 122 if you are a Postpaid customer.

I changed the menu language for MyVodafone *100#, but it’s gone back to the old language.

To change the menu language for MyVodafone *100#, go to My settings.

Select Menu language.  

You will be given multiple options to select from. 

If you cannot read the current language or your mobile is not compatible to read the language use the below short code to force the language change:

*100*3*4#

How long should I wait for a selected product or service to be activated on my account?

Your request should normally be complete within a few minutes. If your product has not been added to your account within 10 minutes of the on screen confirmation, call us on 111 if you are a Prepaid customer or 122 if you are a Postpaid customer.

I have confirmed a purchase or requested to activate a product or service. Should I receive a confirmation number?

When you make a purchase or request to activate a product or service you will see a confirmation message to say your request is been processed.

If we cannot process your request you will receive an SMS with an error code. Call us on 111 if you are a Prepaid customer or 122 if you are a Postpaid customer and reference the error code.

I didn’t receive the confirmation message, what do I do?

If you did not get the confirmation message, call us on 111 if you are a Prepaid customer or 122 if you are a Postpaid customer.