1. What is the Roam Like Home Weekly Pack for GCC?
   It’s a roaming pack that allows Postpaid customers to use their local plan allowances (data, minutes, SMS, and add-ons) while roaming in GCC countries for 7 days.
2. How much does it cost?
   The pack costs QR 125 and is valid for 7 days from the time of activation.
3. Which countries are included in this pack?
   This pack is valid in the GCC countries:
   • Saudi Arabia
   • United Arab Emirates
   • Oman
   • Bahrain
   • Kuwait
4. Who can activate this pack?
   Only Postpaid individual customers on eligible plans can activate the pack.
   It is not available for Prepaid customers.
   Eligible Plans:

   U Start Legacy	U Plus Legacy	U Plus India Legacy
   Unlimited 300 Legacy	Unlimited 375 Legacy	Unlimited 450 Legacy
   Unlimited VIP Legacy	Vodafone First Legacy	Vodafone First Plus Legacy
   Vodafone First Family Legacy	Postpaid Essential Legacy	Postpaid Extra Legacy
   Unlimited Legacy	Unlimited Premium Legacy	Unlimited VIP Legacy
   Postpaid+ Essential	Postpaid+ Extra	Postpaid+ MAX
   Unlimited+	Unlimited+ Premium	Unlimited+ Platinum
   Unlimited+ VIP

5. How can I activate the pack?
   You can activate the pack through:
   • USSD: Dial *110*130#
   • My Vodafone App (MVA)
6. How does the pack work?
   Once activated, your local plan’s remaining data, minutes, SMS, and add-ons can be used while roaming in the GCC countries.
   Usage will be deducted from your local plan.
7. What happens if I finish my local allowances while roaming?
   If you fully consume your local plan’s allowances, standard roaming charges will apply.
8. Will this pack renew automatically?
   No, the pack does not auto-renew. You need to manually activate it again after expiry.
9. Can I activate the pack more than once?
   Yes, you can activate the pack multiple times. Each activation provides 7 days of validity.
10. Can I use the pack outside the GCC countries?
    No, this pack is only valid in the GCC countries listed. If you're traveling to other destinations, you’ll need to activate a different roaming pack.
11. Are incoming calls free while this pack is active?
    Yes, incoming calls are free while roaming in the GCC countries, as long as the pack is active.

1. What is the GCC Passport Data product?
   The GCC Passport Data is a roaming pack that gives customers 10GB of roaming internet for use across GCC countries. It does not include any roaming minutes or SMS.
2. Which countries are included in the GCC Passport Data?
   This product is valid in the following GCC countries:
   • Kingdom of Saudi Arabia (KSA)
   • United Arab Emirates (UAE)
   • Oman
   • Bahrain
   • Kuwait
3. How much does GCC Passport Data cost?
   The price of this product is QR 150.
4. What is the validity of the GCC Passport Data?
   The pack is valid for 7 days from the date of activation.
5. How can I activate the GCC Passport Data pack?
   You can activate the product through the following channels:
   • USSD Code: Dial *110*70#
   • My Vodafone App (MVA)
   • Recharge Card / E-Voucher
6. Who can use this product?
   The GCC Passport Data pack is available for consumer Prepaid and Postpaid customers only.
7. What happens if I finish my data before the 7-day validity?
   Once the 10 GB is consumed, you will be charged standard out-of-bundle (OOB) roaming rates unless you purchase another roaming pack.
8. Can I purchase more than one pack at a time?
   Yes, you can purchase a new GCC Passport Data pack after the existing one is fully consumed or has expired.
9. How can I check my remaining data balance?
   You can check your usage through:
   • My Vodafone App
   • USSD: Dial *129#
10. Will I get a notification before the pack expires?
    Yes, you will receive an SMS notification before expiry and when your data is about to be fully used.

1. What is Weekly Passport Data Only?
   The Weekly Passport Data Only is a roaming product that offers 6GB of data for use while traveling abroad. It is valid for 7 days and covers 180+ countries. The product is designed for customers who need data without any roaming minutes.


2. How much does the Weekly Passport Data Only cost?
   The price for the Weekly Passport Data Only is 100 QR.


3. How can I activate the Weekly Passport Data Only?
   You can activate the Weekly Passport Data Only through:
   • USSD Code: Dial *110*1101#
   • My Vodafone App (MVA)
   • Recharge Card.


4. How long is the Weekly Passport Data Only valid for?
   The product is valid for 7 days from the date of activation.


5. Can I use this product for voice calls or SMS?
   No, the Weekly Passport Data Only product includes data only. It does not provide roaming minutes for calls or SMS.


6. How much data do I get with the Weekly Passport Data Only?
   You will receive 6GB of data for the entire 7-day validity period.


7. Can I renew the Weekly Passport Data Only?
   No, the Weekly Passport Data Only will not automatically renew. You will need to manually purchase the product again if you need additional roaming data after the 7-day period ends.


8. What happens if I don’t use all my 6GB of data?
   If you don’t use all your 6GB of data, any remaining data will expire at the end of the 7-day validity period and will not carry over.


9. Where can I use the Weekly Passport Data Only?
   This product is available for use in 180+ countries. For a complete list of countries, please refer to our roaming coverage map or visit our website.


10. Can I use Weekly Passport Data Only for services like WhatsApp, video calls, or streaming?
    Yes, you can use the 6GB of data for apps like WhatsApp, web browsing, and streaming, provided they are within the allowed data consumption.


11. What happens if I exceed my 6GB data limit?
    Once you exceed the 6GB of data, you will be charged at the standard roaming data rate.


12. Can I use this product on both postpaid and prepaid plans?
    Yes, the Weekly Passport Data Only product is available for both postpaid and prepaid Vodafone Qatar customers.


13. How can I check my remaining data?
    You can check your remaining data through:
    • My Vodafone App (MVA)
    • Dialing the USSD Code: *129#
    • You will also receive notifications when your data usage reaches 90%, and 100%.


 

1. What is Vodafone Daily Passport?
   Vodafone Daily Passport is a roaming product that offers customers 500 MB of roaming data and 30 roaming minutes in more than 175 countries for just 35 QR.


2. Which countries are covered under Vodafone Daily Passport?
   Vodafone Daily Passport covers more than 175 countries worldwide.


3. How much data and Minutes do I get with Vodafone Daily Passport?
   With Vodafone Daily Passport, you get 500 MB of roaming data and 30 roaming minutes to make calls while traveling abroad.


4. How long is Vodafone Daily Passport valid for?
   Vodafone Daily Passport is valid for one day.


5. Can I use Vodafone Daily Passport multiple times a day?
   Yes, you can activate Vodafone Daily Passport multiple times in a day if needed.


6. How do I activate Vodafone Daily Passport?
   You can activate Vodafone Daily Passport by dialing *110*35# for postpaid, *200*35# for prepaid and following the prompts, Vodafone Qatar mobile app or through E-top up.


7. Will unused data and minutes be carried over to the next day?
   No, unused data and minutes will not be carried over to the next day.


8. How can I check if my destination is covered by Daily Passport?
   Daily Passport covers more than 175 countries worldwide! You may check them by clicking Vodafone Qatar | Explore our Global coverage | vodafone.qa


9. Is there a way to check my remaining data and minutes while using Vodafone Daily Passport?
   Yes, you can check your remaining data and minutes by dialing *129# or through our mobile app.


10. What happens if I exceed the 500 MB data or 30 minutes talk time limit?
    If you exceed the 500 MB data or 30 minutes talk time limit, standard roaming rates will apply. You will receive notifications when you are nearing your limit to help you manage your usage.


11. Is Vodafone Daily Passport available for prepaid and postpaid customers?
    Vodafone Daily Passport is available for both prepaid and postpaid customers.


12. Is Daily Passport renewable?
    Daily Passport is a one-time purchase product and cannot be auto renewed. However, you can activate it multiple times during your travels to continue enjoying its benefits.

1. What is the Caller Name Presentation (CNAP)?
   The Caller Name Presentation (CNAP) is a feature that displays the name associated with a phone number when someone calls, similar to how the caller ID displays the number. CNAP is mandatory for all local corporate telephone numbers in Qatar as mandated by the Communication Regulatory Authority (CRA). This allows the recipient of a phone call to see the name of the calling organization, specifically when the call is made by a local corporate entity. This name appears on the recipient’s mobile screen before the call is answered. The feature aims to improve transparency by helping users identify callers and decide whether to answer the call, which can potentially reduce unwanted calls and help consumers avoid fraudulent or scam calls.


2. What is the purpose of the CNAP initiative?
   The main objectives are to:
   • Combat scams and fraud calls
   • Enhance transparency by reducing the number of unwanted calls
   • Build trust between consumers and organizations
   • Improve the overall communication experience


3. How does CNAP Work?
   The telecom provider maintains a database of subscriber names linked to corporate telephone numbers which is typically populated with information from the Customer Official Certificates issued by local authorities (e.g. Establishment Card, Company Registration Certificate, Commercial License etc.) submitted during registration and updated as needed. When a call is made, the system will fetch the caller’s registered name and display it on the recipient’s screen.


4. What is the scope of CNAP?
   CNAP applies to calls that:
   • Originate from corporate fixed-lines and mobile numbers in Qatar.
   • Terminate to local mobile numbers within Qatar
   • Are made over VoLTE, 4G, 5G, or future advanced network technologies


5. Who does CNAP apply to?
   CNAP applies to calls originating from corporate mobile and fixed line numbers of all legally registered local corporate entities operating in Qatar. These include:
   • Government ministries and agencies
   • Private sector companies across all industries
   • Non-profit organizations and associations
   • Educational and healthcare institutions
   • Banks and financial institutions


6. How will the caller's name be displayed on my phone?
   When you receive a call from a registered local corporate entity, the caller’s name (limited to 25 English characters). The name displayed is based on the corporate entity’s official registration documents with the service providers.


7. Will consumers be charged CNAP?
   No. CNAP is free of charge for both callers and recipients.


8. What if the displayed caller name is incorrect or outdated?
   Corporate entities should ensure their registered information and official registration documents with the service provider are accurate and up to date. Discrepancies should be reported to the respective telecom providers.


9. Does CNAP work while I’m traveling or roaming?
   No. The CNAP feature is only active for calls made and received within Qatar. It does not function while roaming outside Qatar.


10. What happens if I have already saved the caller’s number on my phone?
    If the number is already saved in your contacts, the name you saved will appear on your screen instead of the CNAP-registered name. CNAP only displays the caller's name when the number is not saved on your device.


11. What types of numbers are excluded from CNAP?
    CNAP does not apply to:
    • Personal or individual mobile numbers and residential fixed line numbers.
    • International or roaming calls
    • Residential-use fixed lines under business accounts
    • Non-local numbers


12. Will CNAP work if I’m using a 2G or 3G network while receiving calls?
    No. CNAP only works on VoLTE, 4G, 5G, or advanced networks. It will not function on 2G or 3G networks when receiving calls.


13. What happens if my device does not support CNAP?
    CNAP will not work on 2G and 3G only devices. If your mobile device does not support CNAP, the caller’s name will not be displayed. You may need to update your device


14. Is CNAP available for both on-net and off-net calls (Ooredoo to Vodafone and Vodafone to Ooredoo)?
    Yes. CNAP works for both on-net (same provider) and off-net (different provider) domestic calls within Qatar.


15. What language will the caller’s name appear in?
    Caller names will appear in English only, using ASCII characters. Arabic or other scripts are not supported at this stage


16. How long can the caller’s name be?
    The caller’s name is limited to a maximum of 25 English (ASCII) characters.


17. What is the difference between Phase 1 and Phase 2 of CNAP?
    • Phase 1: Applies to all calls from corporate local fixed-line numbers across all sectors.
    • Phase 2: Expands to include calls from all corporate local mobile numbers, with an option for organizations to opt out specific numbers used for non-public calling purposes.


18. Can organizations opt out of CNAP?
    Yes. In Phase 2 of the CNAP initiative, corporate entities will have the option to opt out specific mobile numbers, particularly those that are used for personal or non-official purposes and will not be used for calling the public.


19. Can CNAP be used for internal calls within an organization (Internal phone extension to internal extension)?
    CNAP is designed for calls made over public telephony networks. Internal calls within an organization’s private network are not subject to CNAP, though internal configurations may vary by organization.


20. Do corporate entities need to opt in to use CNAP?
    No. All legally registered corporate and government entities in Qatar are automatically enrolled in CNAP. This includes all their corporate fixed-line and mobile numbers. CNAP is a mandatory service and not optional. However, in Phase 2, organizations will have the ability to opt out specific mobile numbers that are used for personal or non-public calling purposes.


21. What should I do if I need support or have issues with the displayed caller name?
    If a corporate entity notices that the displayed caller name is incorrect, outdated, not appearing as expected, or not work at all, they should contact their telecom service provider directly. The service provider is responsible for managing CNAP records and can assist with updating or correcting the registered name based on the updated official registration documents.


22. How is CNAP different from third-party caller ID apps?
    Unlike third-party apps, CNAP relies on official subscriber data provided to the telecom operator as per official certificates issued by local authorities.


23. Can I change the name that is displayed for my number?
    The name displayed through CNAP is based on the information provided during customer registration via official documents. Changes to this information will require updating your subscriber details with your Telecom operator as per updated official documents issued by local authorities.


 

• Please check:

• Please try to restart your handset or try your SIM on a different handset

NOTE: if your handset is from outside Qatar, it might be locked to another service provider and should be unlocked by the other service provider.

• If all the above steps fail, please contact us to help you further or raise a complaint for you

• Please keep the below details ready with you while contacting us for further troubleshooting:

DEACTIVATING CLIR (Calling Line Identification Restriction)

• Please check:

• Please try to restart your handset or try your SIM on a different handset

NOTE: If you recently came back to Qatar and the SIM card is not being connected to Vodafone Qatar network, you might not be able to receive calls. In this Case: search for the available networks manually and choose Vodafone Qatar, SIM will be connected again to the home network and you will be able to receive calls normally.

• If all the above steps fail, please contact us to help you further or raise a complaint for you

• Please keep the below details ready with you while contacting us for further troubleshooting:

DEACTIVATING CLIR (Calling Line Identification Restriction)

1. For Samsung (Android Ver 5.0 and above): Settings--Applications--Phone--More Settings--Show My Caller ID--Network Default

2. For Samsung (Android Ver 5.0 and below): Settings—Call Settings—Additional Settings-- Show My Caller ID--Network Default
3. For Other Android Phone: Open Phone—Settings—Disable Caller ID by Google.
4. For iPhones: dial *#31# and CLIR will automatically be deactivated.

• If there is a voice mail greeting active on your phone, use code (**004*121#)

• Check diversions from the handset and cancel all diversions

• Please try to restart your handset or try your SIM on a different handset

• If all the above steps fail, please contact us to help you further or raise a complaint for you

• Please keep the below details ready with you while contacting us for further troubleshooting:

1. How can I subscribe to the new plan?

Customers can easily subscribe to any of our new plans by visiting our website at www.vodafone.qa or by visiting one of our stores.

2. What is the Fair Usage Policy (FUP) for Unlimited Data?

• Post-paid Essential: Customers will receive the first 12 GB at full 5G speed, followed by unlimited data at a speed of 128 Kbps.
• Post-paid Extra: Customers will receive the first 24 GB at full 5G speed, followed by unlimited data at a speed of 512 Kbps.
• Unlimited: Customers will receive the first 50 GB at full 5G speed, followed by unlimited data at a speed of 10 Mbps. The Fair Usage Policy for the 10 Mbps data is set at 450 GB.
• Unlimited Premium: Customers will enjoy 200 GB at full 5G speed, followed by unlimited data at a speed of 15 Mbps. The Fair Usage Policy for the 15 Mbps data is set at 500 GB.
• Unlimited VIP: Customers will have 500 GB at full 5G speed, followed by unlimited data at a speed of 15 Mbps. The Fair Usage Policy for the 15 Mbps data is set at 500 GB.

3. What is the Fair Usage Policy (FUP) for Unlimited GCC Roaming?

The Fair Usage Policy for Unlimited GCC Roaming Data is 50 GB per month, and for Unlimited GCC Roaming Voice is 1000 minutes per month.

4. Which countries are considered part of the GCC?

The countries considered part of the GCC are Saudi Arabia, UAE, Kuwait, Bahrain, and Oman.

5. How can I check my usage?

Customers can check their plan balance by using the Vodafone Qatar app.

6. What is the value of the free Star number?

• The Post-paid Essential plan includes a free Star number valued at QR 1,500.
• The Post-paid Extra plan includes a free Star number valued at QR 2,500.
• The Unlimited plan includes a free Star number valued at QR 5,000.
• The Unlimited Premium plan includes a free Star number valued at QR 10,000.
• The Unlimited VIP plan includes a free Star number valued at QR 20,000.

Please note that all Star numbers on post-paid plans come with a 12-month lock period.

7. What is the Fair Usage Policy (FUP) for Inflight Roaming? And which plans include Inflight Roaming?

• The Unlimited Premium plan includes Inflight Roaming of 15 GB.
• The Unlimited VIP plan includes Inflight Roaming of 100 GB.

8. How can I add my Qatar Airways membership to receive my Avios?

Customers can add their Qatar Airways membership number through the Vodafone Qatar app. Once added, customers will start receiving monthly Avios points.

9. How can I verify if the country I am visiting is covered in my plan?

To determine the countries covered by your plan, customers can refer to the comprehensive list available on our official website: Vodafone Qatar | Explore our Global coverage | vodafone.qa.

10. I am currently on the previous plan. How can I switch to the new plans?

Customers can easily upgrade their plan by using the Vodafone app, contacting our call centre, or visiting one of our Vodafone stores.

1.What is the Combo QR 100 recharge?

This is a recharge offer for Prepaid customers.

2.What are the benefits of the Combo QR 100 recharge?

3. How can I get the Combo QR 100 recharge?

• Combo QR100 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Combo QR 100 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
• The benefits are added automatically on recharge.

4. Who will get the Combo QR 100 recharge?

Combo QR 100 recharge is available to all prepaid customers.

5. Will the 16GB Monthly local data rollover?

Yes, 16GB monthly data will rollover to the next month if you buy the same recharge within validity.

6. What happens when I deplete my 16GB local data?

You will enjoy endless internet at a reduced speed of 256kbps.

7. Will the 360 Monthly Local Mins rollover?

Yes, 360 Monthly Mins will rollover to the next month if you buy the same recharge within validity.

8. What happens when I deplete my 360 local Mins?

You will be charged the standard applicable prepaid rack rates for local calls.

9. How will I check my balance?

Simply Dial *129# or Track your usage from https://mva.qa/deeplink/USAGE

1.What are the available postpaid Mobile Broadband plans?

We offer the following postpaid Mobile Broadband plans:

• Mobile Wi Fi 110 Plan
• Mobile Wi-Fi 150 Plan
• Mobile Wi Fi 300 Plan

New Unlimited Mobile Wi-Fi plans added are:

• Data SIM Unlimited
• Data SIM Unlimited Premium

2.What is the cost of the Data SIM Unlimited plan?

The Data SIM Unlimited plan is priced at QR 299 per month.

3.What is the cost of the Data SIM Unlimited Premium plan?

The Data SIM Unlimited Premium plan is priced at QR 399 per month.

4.Is there an upfront payment required for the plans?

Yes, a one-month upfront payment of the monthly rental is required for both plans.

5.What is the Fair Usage Policy (FUP) for local data on both plans?

• Data SIM Unlimited plan: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 1 Mbps after that unlimited data at speed of @ 1Mbps.
• Data SIM Unlimited Premium plan: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 20 Mbps after that unlimited data at speed of @ 1Mbps.

6.What is the Fair Usage Policy (FUP) for GCC data roaming on the Data SIM Unlimited Premium plan?

Data SIM Unlimited Premium plan offers Unlimited GCC data roaming with a Fair Usage Policy of 50 GB.

7.What non-telecom benefit is included with each plan?

• Data SIM Unlimited plan includes Normal Valet parking.
• Data SIM Unlimited Premium plan includes VIP valet parking.

8.Is there a "Park My Number" service available?

The “Park My Number" service is not available with these plans, nor is "Star Number" service.

9.Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade your plan after 3 months of activation.

10.What is the default bill limit for these plans?

The default bill limit for these plans is set to QR 0.

11.Can I terminate my plan at any time?

Customers have the option to terminate their plan after 3 months of activation.

1. What is "My Best Offer"?
   A personalized recharge product that offers up to 3 dynamic recharge offers based on individual usage.
2. Who is eligible for ‘My Best Offer’?
   The offers are available to All Vodafone Consumer Prepaid customers.
3. Is ‘My Best Offer ' available on all channels?
   No, It’s exclusively available on My Vodafone App (MVA) visit www.mva.qa or www.vf.qa/app & eTop (for retailers).
4. How many offers will a customer see?
   Up to 3 personalized recharge offers at a time.
5. What benefits can I get with ‘My Best Offer’?
   You can get up to 6 benefits, including:
   • Local Data
   • Social Media Data
   • Night Data (10 pm to 5 am)
   • Endless Internet (speed as per product)
   • Local Minutes
   • International Minutes
6. Can I choose which benefits I want?
   No, the benefits are personalized and automatically selected.
7. Is the Night Data benefit available all night?
   No, Night Data is available from 10 pm to 5 am.
8. What are the applicable Social Media Apps?
   The applicable Social Media apps are Facebook, Instagram, Snapchat & TikTok
9. Can customers use primary balance for "My Best Offer"?
   No, these are direct recharge offers & customers will not be able to recharge using their credit balance.
10. How long are the offers valid?
    They are dynamic & vary per customer per offer, however no offer will have validity of greater than 28 days.
11. Where can I see my ‘My Best Offer’?
    The offer will always be visible on
    My Vodafone App
    • Home Page
    • Recharge Page
    • ‘Offers Page’ on bottom menu. Check new ‘My Best Offer’ tab
    on eTop
    On visiting your nearest recharge outlet – the retailer will be able to inform, select & purchase for you ‘My Best Offer’
12. How will I know my offer benefits after recharging?
    You’ll receive an SMS confirming ‘My Best Offer’ after recharge.
13. Will I be able to carry forward my benefits on recharging with the same ‘My Best Offer’
    Yes, on recharging with the same ‘My Best Offer’ you’ll be able to carry forward your remaining benefits on purchasing it before expiry.
14. What’s the difference between "My Best Offer" and regular market offers?
    Market offers = same for every customer
    My Best Offer = Personalized recharge offers for each customer
15. Do I get the Extra 15% bonus only available on web & app recharges of QR 65+?
    No, 'My Best Offer' is a dynamic, personalized recharge product with its own unique benefits and pricing. Purchases of 'My Best Offer' will not be eligible for the 15% extra bonus that is available on other standard app recharges of QR 65+.
    'My Best Offer' provides tailored value designed just for you!
16. Can I check my benefits after accepting the offer?
    Simply dial *129# to check your balance or Track your usage from https://mva.qa/deeplink/USAGE
17. Do standard Consumer Prepaid terms and conditions apply?
    Yes, Vodafone standard Prepaid terms and conditions apply.

1. What is Roaming Pack 10?
   Roaming Pack 10 is a roaming bundle that offers 500 MB of data and 5 roaming minutes for just QR 10, valid for 3 days in 12 selected countries.
2. Which countries are included in Roaming Pack 10?
   The pack is valid in the following countries:

   India	Pakistan	Bangladesh
   Nepal	Sri Lanka	Egypt
   Jordan	Philippines	Tunisia
   Turkey	Morocco	Algeria

3. How can I activate Roaming Pack 10?
   You can activate the pack through:
   • My Vodafone App: www.mva.qa
   • Recharge: Extra 15% Bonus when You Recharge Online | Vodafone Qatar
4. What happens if I use up my data or minutes before the pack expires?
   Once the included data or minutes are consumed, standard roaming rates will apply unless another roaming pack is activated.
5. Can I activate multiple Roaming Pack 10s at once?
   Yes, you can activate multiple packs. Each activation will add 500 MB and 5 minutes with a new 3-day validity.
6. Will I be notified when my pack is about to expire?
   Yes, you will receive SMS notifications before the pack expires and when usage limits are reached.
7. Can I use Roaming Pack 10 for incoming calls?
   Yes, the roaming minutes can be used for both incoming and outgoing calls while roaming in the eligible countries.

1. Combo QR15

   QR	Local data	Local Minutes	International Minutes (1)	Validity
   15	1 GB	60 Minutes	*5 Int’l mins + bonus mins	10-days

    

   *5 International Minutes to the countries below
   Egypt	Saudi Arabia
   India	U.A.E.
   Philippines	Bangladesh
   Sri Lanka	Nepal
   Thailand	Sudan
   Bahrain	Indonesia
   Pakistan	Türkiye

    

   +

   Bonus to 5 countries
   Country	Bonus minutes
   India	18 mins
   Pakistan	10 mins
   Bangladesh	10 mins
   Philippines	10 mins to Philippines globe
   Indonesia	5 mins



2. Credit QR15

   QR	Credit Balance	Validity
   15	15	180-days



3. Data QR15

   QR	Local Data	Validity
   15	1.5 GB	5-days



4. Flex QR15

   QR	Flex	Bonus Data	Validity of Flex	Validity of Bonus Data
   15	110	400 MB	5 Days	5 Days



5. International QR15
   28 Minutes to 14 countries (Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan)
   Bonus Minutes as listed Below:
   • India – 140 Mins
   • Pakistan – 70 Mins
   • Bangladesh – 70 Mins
   • Philippines Globe – 70 Min
   • Indonesia – 45 Mins
   • All International minutes are valid for 14 days.


6. Who are these products for?
   These products are for Prepaid customers.


7. Where can I buy QR15 products?
   QR 15 recharges can be purchased from all Vodafone channels (Vodafone website, My Vodafone App, from Vodafone stores and any Vodafone authorised retailers).


8. Can I call any international destination/country with my Combo 15 international minutes?
   International minutes coming with Combo 15 can be used to call only below countries:

   *5 International Minutes to the countries below	Bonus to 5 countries
   Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan	India (18 mins bonus), Pakistan (10 mins bonus), Bangladesh (10 mins bonus), Philippines (10 mins bonus to Philippines globe), Indonesia (5 mins bonus)

1. What is Combo 100?
   Combo 100 is a recharge product that gives the following benefits

   QR	Local data	Local Minutes	Endless Internet Speed	Validity	Night Data - Promo
   100	16 GB	360 Minutes	256 Kbps	30-days	6GB – 10pm till 4am



2. What is Combo 150?
   Combo 150 is a recharge product that gives the following benefits

   QR	Local data	Local Minutes	Endless Internet Speed	Validity	Night Data - Promo
   150	24 GB	750 Minutes	512 Kbps	30-days	6GB – 10pm till 4am



3. Where can I buy Combo100 and Combo150?
   This product is available on My Vodafone App, Vodafone Website, on ETop up channel in Vodafone store and Vodafone authorised retailers.


4. What is 6GB Night Data on Combo100?
   Whenever a customers recharges with Combo 100 product, he gets 16GB of data which is available for 24hrs. In addition customer also gets another 6GB data which will be used from 10pm till 4am everyday. This additional 6GB data from 10pm till 4am is Night data. In total customers will have 22GBs of data available.


5. What is 6GB Night Data on Combo150?
   Whenever a customer recharges with Combo 150 product, he gets 24GB of data which is available for 24hrs. In addition customer also gets another 6GB data which will be used from 10pm till 4am everyday. This additional 6GB data from 10pm till 4am is Night data. In total customers will have 30GBs of data available.


6. If I use all of the night data available, can I still use the 16GB 24hrs data on Combo100?
   Yes, you will be able to use the 16GB 24hrs data during nighttime as well i.e 10pm to 4am.


7. If I use all of the night data available, can I still use the 24GB 24hrs data on Combo150?
   Yes, you will be able to use the 24GB 24hrs data during nighttime as well i.e 10pm to 4am.


8. Can I use the 6GB of night data during daytime?
   No, night data can only be used from 10pm till 4am


9. Is 6GB Night data a permanent feature of Combo100 and Combo150 products
   The 6GB night data is not a permanent feature.


10. What is the duration of the Night Data Promo
    Night data promo will run from 1st May 2024 till 21st July 2024.

1. What is Combo 40?
   Combo 40 is a recharge product that gives the following benefits

   QR	Local data	Local Minutes	Endless Internet Speed	International Minutes (1)	Validity	Night Data
   40	3 GB	150 Minutes	128 Kbps	*10 Int’l mins + bonus mins	30-days	3GB – 10pm till 4am



2. Can I call any international destination/country with my international minutes?
   International minutes coming with these offers can be used to call only below countries:

   *10 International Minutes to the countries below	Bonus to 6 countries
   Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan	India (45 mins bonus), Pakistan (25 mins bonus), Nepal (15 mins bonus), Bangladesh (25 mins bonus), Philippines (25 mins bonus to Philippines globe), Indonesia (16 mins bonus)



3. Where can I buy Combo40?
   This product is available on My Vodafone App, Vodafone Website, on ETop up channel in Vodafone store and Vodafone authorised retailers.


4. What is 3GB Night Data?
   Whenever you recharge with Combo 40 product, he gets 3GB of data which is available for 24hrs. In addition customer also gets another 3GB data which will be used from 10pm till 4am everyday. This additional 3GB data from 10pm till 4am is Night data. In total customers will have 6GBs of data available.


5. If I use all of the night data available, can I still use the 3GB 24hrs data?
   Yes, you will be able to use the 3GB 24hrs data during nighttime as well i.e 10pm to 4am.


6. If I use all of the 3GB 24hrs data, can I use the 3GB of night data during daytime?
   No, night data can only be used from 10pm till 4am


7. Is 3GB Night data a permanent feature of Combo-40 product
   The 3GB night data is a promo for 3 months.


8. What is the duration of the Night Data Promo
   Night data promo will run from 21st April 2024 till 21st July 2024.

• Who is this product for?
  • This product is for Vodafone Prepaid customers.


• What happens if I buy this product twice?
  • In case you purchase this product twice the benefit will add up and you will have a total of 24GB, valid for 3 days.
  • In case of multiple purchases of this product, benefit adds up and the validity of the latest purchase applies.


• Where can I buy this product?
  • New Data QR 25 recharge can be purchased from all Vodafone channels (Vodafone website, My Vodafone App, from Vodafone stores and any Vodafone authorised retailers).

1. New validity for the offers listed in the table below:

   Product	Old Validity	New Validity
   Credit 20	30 Days	180 Days
   Credit 30	30 Days	180 Days
   Credit 35	30 Days	180 Days
   Credit 50	30 Days	180 Days
   Credit 55	30 Days	180 Days
   Credit 60	30 Days	180 Days
   Credit 80	30 Days	180 Days
   Credit 100	30 Days	180 Days
   Credit 150	30 Days	180 Days
   Credit 200	30 Days	180 Days
   Credit 300	30 Days	180 Days
   Credit 500	30 Days	180 Days



2. Who does this change impact?
   This change impacts Prepaid customers recharging with any of these products.


3. What happens if I did not use my credit QR60 180 days after I bought it?
   In case you did not use your Credit QR60 180 days after the purchase date, your Credit QR60 will expire, and your Credit balance will be null.


4. Can I extend the validity of my credit balance?
   Yes! To extend the validity of your credit balance, you must make another credit recharge as the validity of the latest recharge will apply to your entire credit balance.
   Ex.: I recharged with Credit QR10 25 days ago. This means I have 5 days left before my Credit QR10 expires given it has 30 days validity. I make another recharge of Credit QR20. My total Credit balance will be QR30 valid for 180 days starting from the day of the recharge.


5. If I recharged with Credit QR100 before this change, my credit balance is valid for 30 days. What happens if I recharge with Credit QR50 after the change? Will I have a total credit balance of QR150 valid for 180 days as the validity of the latest recharge will apply?
   If you recharged with Credit QR100 before the change and then made another recharge of Credit QR50 after the change, the longest validity will apply to your total Credit balance.
   In case you had 10 days validity left with your Credit QR100 recharge, you will have a total credit balance of QR150 valid for 180 days as the longest validity applies.


6. If I use my credit to purchase a 30 Days offer through balance deduction, will that extend my credit validity by another 30 days?
   In case you purchase a 30-days offer through balance deduction, the validity of your remaining credit balance will remain unchanged.
   To extend your credit validity, you must make another credit recharge within the validity of your remaining credit balance. The validity of your latest recharge will apply to the total credit balance.

1. What is the International Calling Card QR 20 recharge?
   This is an international calling card recharge offer for Prepaid customers.
2. What are the benefits of the International Calling Card (ICC) QR 20 recharge?
    

   Particular	Price (QR)	International Mins	Validity (Days)	International Destinations	Country Bonus International Mins (*120#)	Country Bonus International Mins Validity(Days)
   International Calling Card Recharge	20	38	30 Days	International Minutes to 13 Countries - Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia and Sudan.	Country Bonus International Mins via *120# to India (350), Nepal (30), Bangladesh (500), Pakistan (150), Philippines - globe (600), Indonesia (60), Sri Lanka (50), Kenya (30), Ethiopia (30), Eritrea (30), Ghana (30)	14 Days



3. How can I get the International Calling Card QR 20 recharge?
   • International Calling Card QR 20 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
   • International Calling Card QR 20 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
   • The benefits are added automatically on recharge.
4. How can I activate the International Calling Card QR 20 recharge Country Bonus Mins?
   • Simply dial *120# and select the country.
5. What are the applicable countries for the International Calling Card QR 20 recharge Country Bonus Mins?
   • For Country Bonus: you get: 350 Mins to India or 30 Mins to Nepal or 150 Mins to Pakistan or 500 Mins to Bangladesh or 600 Mins to Philippines (Globe) or 60 Mins to Indonesia or 50 Mins to Sri Lanka (Dialog) or 30 Mins to Kenya or 30 Mins to Ethiopia or 30 Mins to Eritrea or 30 Mins to Ghana
6. Who will get the International Calling Card QR 20 recharge?
   International Calling Card QR 20 recharge is available to all prepaid customers.
7. Will the 38 International Mins to 13 countries rollover?
   Yes, 38 International Mins to 13 countries will rollover to the next month if you buy the same recharge within validity.
8. What happens when I deplete my 38 International Mins to 13 countries?
   You will be charged the standard applicable prepaid rack rates for international calls.
9. What happens when I deplete my Country Bonus International Mins?
   You will be charged the standard applicable prepaid rack rate for international calls to the country bonus destination.
10. What is the validity for International Calling Card QR 20 recharge 38 International Mins to 13 countries?
    The 38 international mins to 13 countries are valid for 30 days.
11. What is the validity for International Calling Card QR 20 recharge Country Bonus Mins?
    The country bonus international mins are valid for 14 days.
12. How will I check my balance?
    Simply Dial *129# or Track your usage from https://mva.qa/deeplink/USAGE

1. New Combo QR 125 product benefits as per below table:

   QR	Local data	Local Minutes	Endless Internet Speed	International Minutes	Validity
   125	19 GB	500 Minutes	512 Kbps	*20 Int’l mins + bonus	30-days



2. Who is this offer for (Combo QR125)?
   This recharge offer is for Vodafone Prepaid customers.


3. Can I call any international destination/country with my international minutes? How many bonus international minutes do I get with Combo QR 125 ?
   International minutes coming with Combo QR 125 can be used to call only below countries:

   *20 International Minutes to the countries below	Bonus to 7 countries
   Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan	India (75 mins bonus), Pakistan (75 mins bonus), Nepal (55 mins bonus), Bangladesh (250 mins bonus), Philippines (250 mins bonus to Philippines globe), Indonesia (30 mins bonus), Sri Lanka (25 mins bonus)



4. Where can I buy it?
   Combo QR 125 is available on My Vodafone App, Vodafone Website, on ETop up channel in Vodafone store and Vodafone authorised retailers.


5. What happens in case I purchase QR 5 Combo booster? Will I get more international minutes?
   In case you purchase QR 5 Combo booster within the validity of your Combo QR 125, You will get international minutes as below:

   Valid/still running Recharge	International Minutes	Validity
   Combo QR 125	* 20 Int’l mins + bonus	30-days

   
   Your international minutes will be valid for 30 days starting from the day of the purchase of QR 5 Combo booster.
   In case you do not have a valid Combo QR 125 running, “Credit QR 5” will be added to your account.

New validity for the offers listed in the table below:

1. Who does this change impact?  

• This change impacts Prepaid customers recharging with any of these products.

2. What happens if I did not use my credit QR60 30 days after I bought it?  

• In case you did not use your Credit QR60 30 days after the purchase date, your Credit QR60 will expire, and your Credit balance will be null.

3. Can I extend the validity of my credit balance?  

• Yes! To extend the validity of your credit balance, you must make another credit recharge as the validity of the latest recharge will apply to your entire credit balance. Ex.: I recharged with Credit QR60 25 days ago. This means I have 5 days left before my Credit QR60 expires. I make another recharge of Credit QR10. My total Credit balance will be QR70 valid for 30 days.

4. If I recharged with Credit QR100 before this change, my credit balance is valid for 180 days. What happens if I recharge with Credit QR50 after the change? Will I have a total credit balance of QR150 valid for 30 days as the validity of the latest recharge will apply?  

• If you recharged with Credit QR100 before the change and then made another recharge of Credit QR50 after the change, the longest validity will apply to your total Credit balance. In case you had 120 days validity left with your Credit QR100 recharge, you will have a total credit balance of QR150 valid for 120 days as the longest validity applies.

5. If I use my credit to purchase a 30 Days offer through balance deduction, will that extend my credit validity by another 30 days?  

• In case you purchase a 30-days offer through balance deduction, the validity of your remaining credit balance will remain unchanged. To extend your credit validity, you must make another credit recharge within the validity of your remaining credit balance. The validity of your latest recharge will apply to the total credit balance

1. What is Vodafone Trade-in Program?
   The Vodafone Trade-in Program is a service that allows customers to exchange their current or used devices for credit toward the purchase of a new device from Vodafone. The final sale value of your device will be based on fixed criteria such as:
   • Device Model and physical condition
   • Device functionality
   • Battery functionality
   • Display Screen condition/intactness


2. How can I buy a new device through Vodafone Qatar website by trading in my old device?
   Here’s how the Vodafone trade in works:
   • You will need to choose “Proceed with Trade in” while buying your desired device(s) through vodafone.qa.
   • You will need to self- evaluate your current device through vodafone.qa and get an estimated trade in price quote.
   • You will need to buy the eligible new device and pay in full, and the new device will be delivered to you within 1 business day after the payment is confirmed.
   • Our team will reach out to you within 7 days to conduct a physical inspection of your old device and confirm the final trade-in price. This gives you ample time to safely transfer your personal data to your new device without feeling rushed.
   • If device condition during physical evaluation matches the initial evaluation done by the customer, then Vodafone* will process the refund immediately.
   • If the value of your trade-in device was more than the cost of your new device purchase, then Vodafone* will process the trade in discount/refund up to the original purchase value of the new device.
   • If the condition of the device doesn’t match your initial evaluation, then the refund will be processed based on the actual device condition after the physical evaluation by Vodafone*.
   • You may also trade in your old device and buy the device through select Vodafone Retail Stores.


3. How can I ensure that my personal data is safe?
   Before handing over your device to Vodafone or its partners, please ensure you back up and erase all your data from the device. This ensures your personal information is completely removed before trading in your device.


4. Should I factory reset my old device before trading it in?
   Yes. as a best practice, we advise all customers to first back up and erase all personal data before performing a factory reset and trading in their device.


5. What are the eligibility criteria for trade-in?
   To trade in a device, you must be at least 18 years old and possess a valid QID. The device must belong to you and be free of any legal or commercial constraints.


6. Which device can be traded in through Vodafone Trade-in Program?
   Customers can trade in mobiles phones, smart watches, and tablets from various brands toward purchasing an eligible new device from Vodafone.


7. What should I bring when trading in my device?
   • For a smartwatch: Watch + strap + charging cable/dock
   • For handsets and tablets: Only the old/current device is required
8. How many devices can I trade in at a time?
   You can Trade in one (1) device per transaction against the purchase of a new device from Vodafone.


9. Can I trade in my device and get cash without buying a new one?
   No. The trade-in discount is applicable only when purchasing an eligible new device from Vodafone.


10. Can I trade in my device if it is locked to a Cloud account (iCloud/Samsung Cloud)?
    No, we do not accept devices that are locked to iCloud or Samsung Cloud


11. Can I get the same price as shown on the website for my old device?
    Yes, if your device meets the evaluation criteria. However, the prices shown on the website are indicative and are subject to change based on physical evaluation of the device by Vodafone.


12. Can I buy the new device and Trade in the old device later?
    • Yes, you will need to buy the eligible new device and pay in full.
    • Our team will reach out to you within 7 days to conduct a physical inspection of your old device and confirm the final trade-in price. This gives you ample time to safely transfer your personal data to your new device without feeling rushed.
    • If device condition during physical evaluation matches the initial evaluation done by the customer, then Vodafone* will process the refund immediately.
    • If the value of your trade-in device was more than the cost of your new device purchase, then Vodafone* will process the trade in discount/refund up to the original purchase value of the new device.
    • If the condition of the device doesn’t match your initial evaluation, then the refund will be processed based on the actual device condition after the physical evaluation by Vodafone
    *Trade-in requests will be fulfilled either directly by Vodafone or through a third-party partner*.


13. Can I change my mind after the new device purchase using trade in?
    Yes, change of mind is allowed within 7 days of the new device purchase, however you need to make sure:
    • The new device that you have purchased is not activated and still in factory sealed condition.
    • You have not completed the Trade in and have not received the Trade in discount against the new device purchase.


14. Can I get my old device back if I change my mind later?
    No. All trade-ins are final. Once you have traded in your device, it cannot be returned at any time.


15. Where can I trade in my old device?
    • Villaggio Mall
    • City Center Mall
    • Vendome Mall
    • Doha Festival City
    • Landmark Mall
    • Mall Of Qatar
    • Lulu Hypermarket D Ring
    • Al Wakra
    • Al Furusiya
    • Al Kharaitiyat
    • Tawar Mall
    • Lulu Al Khor
    • Lulu Gharraffa
    • Al Nasr
    • Al Aziziya
    • Souq Al Gharraffa
    • The Pearl
    • Al Meera
    • Mesaieed
    • Old Airport
    • Dar Al-Salam Mall
    • Shaffi St Store
    • Hyatt Plaza Mall
    • Mansoura
    • Barwa City
    • Ezdan Al wakra Mall
    • vodafone.qa(Online)

Key Benefits

• Latest iPhone every year - Always have the newest iPhone Pro or Pro Max.
• No upfront payment - Just a monthly subscription fee (e.g., QAR 299/month).
• Excellent value - Pay lower than the device's purchase value over 12 months. (customer will approximately pay 70% of the buy price in 12 months based on the time of purchase.)
• Full insurance included - You're protected from day one.
• Effortless upgrades - Return and upgrade after 12 months.

Available Models & Monthly Price

1. What is the Revio Device Subscription and how can I pay the subscription?
   It’s a 12-month device lease subscription plan with the option to upgrade to new model after a year or renew at a lower rate. Customer can pay the monthly device lease subscription along with their Vodafone post-paid bill.


2. Is this a purchase or a lease and who is eligible for this plan?
   It's a device lease subscription plan offered to selected Vodafone customers only during pilot phase.


3. Who do I sign the agreement with?
   You sign a contract with Revio LLC. Vodafone will be responsible to manage billing and delivery.


4. Can prepaid customers apply?
   No. It’s available for selected Vodafone post-paid customers only.


5. What documents do I need to sign up?
   A valid QID and an active Vodafone post-paid voice account.


6. When will I receive the phone?
   Directly if you buy in store. Home delivery usually takes 1–2 working days from the time of order.


7. What if I’m not available during delivery?
   The courier will try to contact you and reschedule. QID and signature on the contract are required upon delivery.


8. What if the phone is damaged or faulty on arrival?
   You must inspect the device up on delivery and before signing the contract. Any issue with the Device should be immediately reported to the Vodafone Service centre (Qatar Mobile) for support.


9. Can I change my mind after signing the contract and receiving it?
   Yes. However, it's a Device lease plan and the subscription will start once the phone is delivered and contract is signed. If you port out or terminate your Vodafone Post-paid line or migrate to Prepaid or upgrade/downgrade device before the current contract end date, then the following conditions shall apply:
   • Pay minimum 12 months subscription and return the phone to Vodafone in good working condition to facilitate port out/line termination.
   • if you wish to keep the phone or if the device is not in an acceptable condition, then customer must pay minimum 12 months subscription plus an additional 50% of original purchase price of the device to facilitate port out/line termination.
    

   Early Termination charges working

   


10. Can I choose the colour of my iPhone?
    Yes, during order confirmation subject to stock availability of the eligible model


11. Can I have the phone delivered to a different address?
    Yes, as long as it’s within Qatar and based on a successful verification of your QID at the time of delivery.


12. Do I need to be present at the time of delivery?
    Yes. The person whose name is on the subscription contract must show QID and sign on the subscription contract and delivery note


13. Is insurance included?
    Yes. It covers accidental damage, liquid damage, screen damage, loss or theft for the 1st Year only, insurance value is capped up to the original value of the device as per contract. To claim insurance, you need to ensure that there is no overdue against their monthly Vodafone Post-paid subscription.


14. What are the claim conditions?
    You can make up to 2 claims. Insurance cover is capped up to the original value of the device. Vodafone Service centre will charge QAR 99 per claim which needs to be paid by the customer. Any claim must be reported within 48 hours with a valid Police report issued by the relevant authorities in Qatar if the phone is lost or stolen.


15. Who handles insurance claims?
    All claims will be managed by Vodafone Service Centre (Qatar Mobile) unless any additional partners are added in future. https://qatarmobile.qa/Contact +974 7447 6636 | +974 7793 8025


16. What if I lose or break the phone — am I covered?
    Yes. These situations are covered under your insurance and capped up to the original value of the device, provided the claim is reported within 48 hours with a valid Police report issued by the relevant authorities in Qatar. Claims against Lost/Stolen devices outside Qatar will not be covered under insurance.


17. Will my old data be transferred to the new phone?
    Considering the security risks, data transfer is to be managed and responsibility of the owner of the device.


18. How do I know my data is safe after I return the phone at the end of the contract period?
    Revio uses GSMA-certified, military-grade data wipe to erasure customer data is erased safely. Customer must also ensure to back up and then erase all personal data from the device, sign out from Find My iPhone/iCloud before handing over the device to Vodafone.


19. Is this offer environmentally friendly?
    Yes. Phones are refurbished and reused, hence reducing e-waste.


20. Can I get a replacement phone while mine is being repaired?
    No, in case of a repair, Service centre will ensure the phone is repaired and handed over to the customer as soon as possible.


21. How long does a repair take?
    Typically, 2-3 hour on a business day, however repair time may vary based on part availability.


22. Can I cancel the subscription early or upgrade to new device before 12 months?
    Yes. You can end the contract early or upgrade to new device before 12 months by either

    (a) paying the remaining monthly subscription and returning the current device in good working condition, or

    (b) paying the remaining subscription plus 50% of the current device's original value as per contract if you wish to keep the phone.



23. Can I buy the phone after 12 months?
    Yes, in order to buy the phone after 12 months, you need to make sure that there are no outstanding of subscription plus pay an additional 50% of original price of the device as per contract.

    OR

    At the end of the subscription term (12 Months), the customer can return the current device in good working condition and upgrade to the latest similar device model for the same monthly cost by sign up for a new contract.

    OR

    Towards end of the subscription term the customer can also sign up for a new contract to continue the device lease subscription for the same device at 50% lower cost by visiting select Vodafone stores. (Customer must visit Vodafone store min 7days prior to bill cycle or 12 Months contract expiry).

Plans and early Termination charges working

If the Customer does not return the device or sign up for a new contract to continue the service at a lower cost, the subscription will continue at the current monthly rate for the next 12 months. Ownership of the device will be transferred to the customer after twenty-four (24) months from the 1st Subscription date.