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Star Numbers

Last Updated 27 April, 2026

  1. There are different reservation charges for different easy to remember numbers called Star Numbers. Vodafone Prepaid or Postpaid customers (“You”) can find out the reservation charge for the Star Number from our website at www.vodafone.qa or any of our retail stores (“Reservation Charge”).
  2. The Reservation Charge, You pay for a Star Number entitles you to use that number however all mobile numbers belong to the State of Qatar. The Communications Regulatory Authority (“CRA”) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice.
  3. On successful purchase, the Star Number must be assigned to an active Prepaid Plan or Postpaid Plan. If You cancel your Prepaid or Postpaid Plan or terminate your line after 180 days the Star Number will be made available for others to reserve.
  4. If You have reserved a Star Number online or through the retail store, but decide not to take it, after 48 hours, the number(s) will be reassigned and You can request for a refund of the Star number within seven (7) working days from the date of purchasing the Star Number in line with our Number Policy on our website (www.vodafone.qa) and at our stores.
  5. If You transfer the Star Number, you will not have any claim or right whatsoever on the Star Number going thereafter.
  6. As per the approved Mobile Number Portability's ("MNP") Code of Conduct, all repatriated Vodafone Star Numbers which have been transferred back to Vodafone Qatar's pool can only be claimed, for free, by the Original Vodafone Qatar customer within 180 days of repatriation and if the number is not transferred to another customer by the other service provider. Failing to claim within 180 days will mean that Vodafone can automatically re-use the number as required.
  7. e. The minimum contract period for easy to remember numbers ("Star Number") worth QR1500 to QR 19,999/- and above shall be one (1) year at the time of purchase and Star Numbers worth QR20,000 and above shall be two (2) years ("Agreed Lock-in Period"). Cancellation of the Service; transfer of number, downgrading to lower plans or migrating from Postpaid to Prepaid prior to that Agreed Lock-in Period will result in applicable charges due and payable in a pro-rated manner. If You have parked your number ("PYN") during Lock-in Period then the months your number is in PYN status will not be counted towards the Lock-in Period.
  8. If You are a Postpaid customer, and You have received a discounted or free Star Number from Vodafone then You can upgrade to a higher plan immediately. However, You can only downgrade to a lower Postpaid Plan after the 3 months lock in period but within the same Postpaid plan family e.g. within the Unlimited+ portfolio or Postpaid + plans.
  9. You purchasing the Star Number(s) online confirms that You do not have more than five (5) numbers under Your QID which is a requirement under local laws.
  10. If You have more than five (5) numbers their payment will be refunded, and they will not be entitled to the number(s).
  11. If You buy more than one (1) number and has selected more than one (1) numbers, then the customer can within 5 days chose the one (1) number they want to keep and forfeit the others.
  12. All refunds of the Reservation Charges will be made within 15 days without any further liability.

OSNtv Terms and Conditions

Last Updated 27 April, 2026

    Customers subscribing (“You/Your”) to the OSN TV Service (“OSNTV/Service”) which allows You to access the list of Channel(s) and VOD offered by Vodafone Qatar P.Q.S.C (“Us”/ “We” or “Our” or “Vodafone”) agree to be bound by the following:

  • To subscribe to OSNTV, You will need to have a Vodafone fibre home connection. The OSNTV service is available on Fiber over LAN and Wi-Fi. The Service will only work inside Qatar and while on a Vodafone connection.
  • The OSNTV Set Top Boxes provided by Vodafone (“STB”) is a plug and play device, customers must connect the STB device to Vodafone Fiber either by LAN or Wi-Fi for the STB to work. If You require assistance to install the STB, You may contact Vodafone customer support to assist.
  • You will receive some Free To Air (“FTA”) channels.
  • You will only use the Service for personal and non-commercial purposes within the State of Qatar. Public viewing or any other unauthorized use is strictly prohibited.
  • You must not or authorise or assist any third party to:
    1. copy (except as permitted by law), record, edit, redistribute or relay the whole or any part of materials included within the OSNTV; or
    2. sell or make any charge for watching or using any part of OSNTV Service; or
    3. use the OSNTV for any improper or unlawful purpose; or
    4. access the Service or stream any content available via the Service from any device which is located outside of the State of Qatar;
    5. attempt to, reverse engineer, decompile, disassemble, adapt, modify, copy, distribute copies, download, upload, or attempt to engage in hacking to access the Service or to reproduce, lend, hire, rent, perform, sub-license, make available to the public.
  • The minimum period of subscription for the Service is twelve (12) months from when We set up your connection to our Services to be available for Your use. (“Minimum Term”). In the event You terminate the Service in whole or in part and for any reason whatsoever during the Minimum Term, You shall be liable to pay Vodafone the remaining pro-rated amount for the STB as set out in the GigaHome penalty terms.
  • Subject to paying the amount set out in clause above, in case of termination during the Minimum Term, You can cancel the Service at any time by calling our Customer Care team on 111 or 8007111 (or +97477007111 if roaming) from your Vodafone mobile or by visiting one of our stores. You must ensure that all outstanding payments are paid before disconnecting your account.
  • We may suspend or end the Service at any time if you breach any of these OSNTV Terms and Conditions and/or the Vodafone Qatar Giga Home Consumer Fixed Terms and conditions or if any of our licenses is ended or suspended or if we terminate any of our contracts with Our third-party service providers.
  • You will follow our reasonable instructions concerning Your use of the Service. You may be required to reimburse Vodafone Qatar (“Us/We”) for any losses, costs and expenses which we incur as a direct result of the misuse of the OSNTV by you or any one you have allowed to use the OSNTV on your compatible device.
  • For technical reasons, We may have to upgrade the OSNTV STB’s software and this may affect any content you have recorded on your OSNTV STB. We will endeavour to give as much notice as possible before any upgrades.
  • The catch up and restart function of your TV decoder may not be available for every Channel or TV show.
  • Not every Channel is age-rated. We are not responsible for the suitability of unrated TV content. You are responsible to use the parental-locking or rental-locking function on OSNTV properly.
  • We are not responsible for the TV content, or the programming information, or any changes to it. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.
  • We may block or withdraw access to certain applications, capabilities, features or functions for legal or regulatory reasons.
  • You shall pay the Charges for the Service in accordance with the terms and conditions of the Vodafone Qatar At Giga Home Consumer Fixed Terms and condition and the plan You have subscribed to. You agree and acknowledges that any transactional video on demand (VOD) available to You rent or buy, is provided by third party content providers, which will require from You additional charges. Charges for the Service may vary from time to time and based on which content. By continuing to use the Service, You are accepting these charges and any price changes.
  • Not all content available to you in your package will be available to you as part of the On Demand Service. The catalogue of content available to you is also subject to availability and our licensors/content providers’ rights. We reserve the right to withdraw and/or remove any content on our On Demand Service at any time without notice to you. Access to our On Demand Service is a complimentary service which may be withdraw at any time without notice to you.
  • We will charge you for any VOD content You rent using the Service. To avoid unauthorised use, You should set up a PIN code (for more information please go to www.vodafone.qa/OSNTV. VOD rent content is only available for 48 hours from when you confirm the purchase. You can play the content as many times as you want during the 48 hours.
  • We will charge you for any VOD content You buy using the Service. To avoid unauthorised use, You should set up a PIN code (for more information please go to www.vodafone.qa/OSNTV. VOD bought content is available as long as your subscription is active on OSNTV through Vodafone Giga Home connection, and You will lose access to this content upon disconnecting Vodafone Giga Home connection. By continuing to use the Service, You are accepting these charges and losing the right to access this content upon disconnecting Vodafone Giga Home connection.
  • If You use the Rent and Buy feature for TVOD content during the Try and Buy period, You will be required to pay the applicable charges for the rented or purchased content, even if You choose not to continue the service after the Try and Buy period ends.
  • You agree and acknowledge that if you plan to relocate to different premises after the installation of any Services, the Services may only be relocated if the new address is in an area in which we provide the relevant Services. You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation. There may be Charges for relocating Services. Any Charges will be disclosed to you prior to relocating the relevant Service.
  • You may have access to third party applications (Third Party Apps) on the STB via the Google Play Store. We make no representations or warranties in respect of such Third Party Apps, including the availability, performance, customer support, content contained within such Third Party Apps, or any consents and licenses that may be required for the availability of such Third Party Apps. In order to access the Third Party Apps you will need to sign-up to and accept the relevant licence agreements with Google Play Store and/or the Third Party App’s licence agreement (if one is provided).
  • You acknowledge and agrees that each Third Party App will be responsible for its own compliance with Google Play Store’s requirements for it to be made available and this is not within our control. We will not provide any account management services (including any password sharing, troubleshooting or other issues) required for any Third Party App.
  • You agree that your use of any Third Party Apps is at your own risk. It is your responsibility to review the terms and conditions, privacy policies, and any other relevant information provided by the developers of Third Party Apps.
  • We make no representations or warranties of any kind, either express or implied, regarding the reliability, accuracy, or availability of Third Party Apps, and disclaims any responsibility for the consequences of using such applications.
  • Multiroom users (customers who request and have more than 1 STB in their home), acknowledge that Primary STB and Secondary STB do not have to have the same pack subscription. Multiroom users confirm that they will be charged for the secondary room as indicated for the service upon subscription. and acknowledge that each secondary room will have 12 month min period from the installation date of that secondary STB.
    • Additional STB for Lite: 40QR per month
    • Additional STB for Premium: 60QR per month
  • You agree and acknowledges that:
    1. The Channel and the Services acquired and/or distributed by OSNTV STB are the intellectual property of Vodafone or Vodafone third party supplier.
    2. All present and future copyrights, trademarks, designs rights, patents, and any other intellectual property rights (registered and unregistered) in and on the Service is owned and or controlled by Vodafone or a third-party provider. Nothing in these OSNTV Terms and Conditions grants You a right or license to use any trademark, design right, patent, or copyright material owned or controlled by Vodafone or any third party except as expressly provided in the Conditions.
    3. You will be responsible for any claims made against Vodafone for losses Vodafone may suffer because of actual or claimed intellectual property infringement committed by You or any other person in relation to the Services, and for which the Customer hereby indemnify Vodafone to the full extent of such loses.
    4. You acknowledge that subscription to different TV packs, means You will have different channels. For example, Customers on Premium Pack will have all channels, while customers on Lite pack will have pre-selected channels. Customers on Lite Pack will have fewer channels.
    5. By subscribing to the OSNtv service, You consent to Vodafone to share your personal information, including but not limited to your name, contact details, and subscription details (“Customer Data”), with OSN to register the OSNTV Service and facilitate its provision. This Data will be used as per the Vodafone’s Privacy Policy available at Vodafone.qa and applicable data protection laws.
    6. In case of changing from the Premium Package to the Lite Package, then all reminders, favorites Channels and/or other selections made will be removed. However, if an upgrade from the Lite Package to the Premium Package is permitted, then all selections will remain.
    7. You agree and acknowledge that Vodafone reserves the right to monitor the content of the Channel(s) provided by Vodafone and Vodafone may at any time reserves the right to block or censor images or audio that are considered inappropriate under local standards without the Customer approval and without any liability to the Customer whatsoever.
  • We are not responsible for the content, Channel, Service, the programming information, or any changes made to it whether by Vodafone or third party. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.
  • The Services are embedded with technology that Vodafone can use to identify any unauthorized use or illegal copying of any television programming (or other content) received by the Customer through the Customer is subscription. In the event that Vodafone is able to identify that You are the source of any illegal copying or unauthorized reception of programming or Channels delivered to You under the Services, reception of programming or Channels, Vodafone shall be authorized without notice to: (i) suspend and/or terminate this Agreement in whole or in part; and (ii) shall co-operate with (including by providing the Customer details and Address) any owner/ licenser of copyright in the illegally copied program or channel for the purpose of reporting to the police and prosecution of such offence.
  • The Services are provided “As Is”. You understand and agree that, except as expressly set for, We make no warranties or representations whatsoever regarding the services and specifically disclaims any and all warranties whether expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to the services or other tangible media and documentation, operation of the services and any particular application or use of the services.
  • Vodafone disclaims all warranties and indemnities with regard to third party service. Vodafone will not be liable for any charges or other fees payable by the Customer to any service provider for use of the services as may be required to access the Services.
  • Vodafone shall not be responsible or liable to Customer for any content included in the channels forming part of the Service, and Vodafone shall not be responsible or liable for either monitoring or regulating content transmitted on these channels. Vodafone Shall not be responsible or liable to customer for any modification or editing of any content originally transmitted by the content owners.
  • We reserve the right to change these OSNTV Terms and Conditions from time to time including the Channels available, the Charges, the packaging of channels and/or to remove programs or parts of programs previously advertised as available and without any prior notice to the Customer. In the event that We do so, We will always have the most up to date terms and conditions on Our website (www.vodafone.qa/OSNTV). Your continued use of the Service will constitute your acceptance of the new terms and conditions.
  • Customer confirms and acknowledges that without prejudice to any termination right, Vodafone may suspend any Subscription or any Services by providing notice to the Customer for compliance with legal or regulatory directives or obligations or potential infringement of third-party Intellectual Property rights which require immediate suspension.
  • The maximum aggregate liability of Vodafone arising out of, or in connection with the use of the Services by the Customer shall in no event, exceed the total fees paid by the Customer to Vodafone for the Services in the month in which the circumstance arose, as specified in the applicable invoices. Vodafone shall in no event be liable for any indirect or consequential loss including any financial loss or damage that may be suffered by the Customer as a result of alteration, renaming and/or changing of the any channels therein
  • We will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third-party products and services that you have access to by using our OSNTV Services. We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third-party products and services.
  • While we strive to provide a seamless experience, the nature of the OSNTV Service means there may be occasional interruptions or issues beyond our control. We appreciate your understanding and patience in such situations.
  • Customer acknowledges that the provision of unauthorized access to the Channels or any program other content on the Channels through any means is an illegal act that causes Vodafone considerable damage. In the event that Vodafone determines that Customer is engaged in the unauthorized access/distribution of the Channels or any part thereof at any time, Vodafone is authorized to immediately terminate the Customer access to the Channels due to piracy.
  • Vodafone will remain authorized to charge the Customer for the balance of the Subscription and Packages due for the remainder of the Initial Term or any Renewed Term and under no circumstances will the Customer be refunded any part of the Subscription and/or Package. If the Customer Service is terminated due to the Customer’s engagement in the unauthorized access/distribution of the Channels.
  • Vodafone reserves the right to refer the Customer to the relevant authorities for criminal prosecution, including imprisonment and fines, in accordance with the law or to take any other action that is legally available to compensate Vodafone for the Customer actions.
  • Vodafone’s use of Your personal information is governed by these OSNTV Terms and Conditions and by the Vodafone Privacy Policy, which can be accessed on our Website.
  • You will not and will ensure that any third party do not tamper with or attempt to repair or service the STB or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty.
  • You will not sell any STB, place a charge on it or otherwise dispose of it. Vodafone’s supply of STB shall be subject to availability. We will provide you with a limited warranty for STB. Where STB becomes faulty for reasons other than through your acts, omissions or misuse within the limited warranty period, we will repair or replace the STB in accordance with Vodafone’s repair policies.
  • Vodafone will not be liable If any defect arises as a result of fair wear and tear over a period of 12 months, wilful damage, negligence, or abnormal storage or working conditions. These OSNTV Terms and Conditions shall be governed by and construed in accordance with the Vodafone Qatar Giga Home Fixed Terms and conditions. If there is any inconsistency between these OSNTV Terms and Conditions and any part of the Vodafone Qatar Giga Home Fixed Terms and conditions the provisions of these OSNTV Terms and Conditions shall take precedence.
  • To help resolve any issues you might face, Vodafone's technical team may need to remotely access your OSNTV Set-Top Box (STB) for troubleshooting. You’ll see a message on your TV screen asking, “Start recording or casting with ICX?” Please accept this prompt to allow us to identify and fix the problem quickly and efficiently. In addition to the above conditions, you are accepting OSN’s OSNTV terms and conditions, as set out here: Customer Terms and Conditions | OSNtv Qatar
  • By subscribing to Vodafone Fiber, you consent to Vodafone to share your personal information, including but not limited to your name, contact details, nationality, and subscription details (“Customer Data”), with OSN to register OSNTV Service and facilitate its provision and content recommendation. This Data will be used as per the Vodafone’s Privacy Policy available at vodafone.qa and applicable data protection laws.

Postpaid Terms and Conditions for Consumer

Last Updated 27 April, 2026

    Definitions: 

    Agents

    Any distributors, non-Vodafone Stores or others we have been appointed to sell our products and services.

    Agreement

    The legal contract between you and us, made up of these terms and conditions, any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website.

    Billing cycle

    The period of time between the bills. Billing cycle will begin on a specific day each month, and will continue until the same day of the following month (For example, the first day of the month until the first day of the following month.) the number of days in the billing cycle change, according to the number of days in the month. You will be notified of your billing cycle when you subscribe to a monthly subscription service from Vodafone.

    Business day

    Any day except a Friday, Saturday or national public holiday in the State of Qatar.

    Extras

    Value bundles that you can purchase in addition to your Postpaid Plan.

    Products and Services

    The communication products and services, including, but not limited to, national and international calls and SMS (text messages), national and international MMS (multi-media messages, to send photos), mobile internet, roaming, Extras, and any other products and services we offer you.

    Plan

    Our pricing plans that are charged in line with our rate card.

    Rate card

    The list of all our prices for our products and services.

    SIM card

    The card included in your Welcome Pack to be inserted in your phone. The card contains your mobile number and allows you to use our products and services.

    We, us

    Vodafone Qatar P.Q.S.C. (commercial registration number 39656, PO Box 27727, Doha Qatar)

    Welcome Pack

    The pack you bought which contains a Vodafone SIM card, mobile number and information on our products and services.

    Postpaid

    Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle.
     
    1. Start date and duration

    a. This agreement starts when you put the SIM card into your mobile phone and use any of our products and services.

    b. This agreement will continue until either of us end it as set out in this agreement.

    c. The minimum contractual period shall be three (3) months (“Minimum Subscription Period”).  Cancellation of the Service prior to that time will result in applicable charges due and payable for the entire three month Minimum Subscription Period

    2. Providing our products

    a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.

    b. Things beyond our control, including but not limited to acts of God, act of government or regulatory authority, war, riot or civil commotion, may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this

    3. Using our products and services

    a. You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services.

    b. When you buy the Welcome Pack from our stores, or receive the Welcome Pack if you have bought it online, you must provide us with a copy of your valid Qatari identity document or your passport and relevant business visa or resident permit page. The Welcome Pack will not be handed over if you cannot provide us either of these documents.

    c. If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both yours and the nominated person’s Qatari identity document or passport with a relevant visa or resident permit.

    d.  By buying our products and services, you assure us that you:

    • are buying them for your own personal use or, if you allow another person, including a person who is under 18, to use the products and services, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
    • will not use the products and services, including mobile, internet and broadband, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
    • will not sell the products and services without our permission in writing; and
    • will tell us, within seven (7) business days, about any changes to your customer information, by phoning our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile, or by visiting one of our stores.

    e.  As part of our products and services, we offer access to the internet. We are not responsible for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say otherwise.

    4. Postpaid
    1. Customers will be able to make payment for this product via the following options:
    • Retail stores: by cash or credit/debit card. 
    • Customer care: only by credit card.
    • Auto-payment: by registering your credit card or through a direct debit with banks that are approved by us.
    5. Postpaid Account

     a. All your Postpaid connections will be part of an account.

     b. Your account can contain one or more connections.

     c. Primary Connection:

     Although your account can contain several connections, only one can be set as the Primary Connection.

    • The Primary Connection will be the only connection in the account that will receive details on the account billing details and credit limit notifications.
    • You may choose to replace a Primary Connection with another in the same account at any time by contacting us.

    d.  Additional Connections: Your account may only contain one Primary Connection and up to four (4) Additional Connections, unless otherwise approved by us.

    6. Plans

    a. Each connection in your account (Primary and Additional Connections) will have a monthly subscription Plan. 

    b. Your Plan will be renewed for all connections on your account on your bill cycle date.

    c. The value of your Plan will be valid up until the end of each bill cycle. Any unused value will be forfeited at the end of the bill cycle.

    d. If you subscribe to a Plan on a day that does not coincide with your bill cycle, the charges and value for your Plan will be pro-rated against your next bill cycle.

    7. Extras

    a. You may add Extras to each connection in your account.

    b. Each Extra and the value it contains will be renewed on your bill cycle date.

    c. The value of your Extra will be valid up until the end of each bill cycle. Any unused value will be forfeited at the end of the bill cycle.

    d.  If you subscribe to an Extra on a day that does not coincide with your bill cycle, the charges and value for your Extra will be pro-rated against your next bill cycle.

    e.  Some Extras may offer you a rate discount. A rate discount will offer a reduced price for outgoing/incoming calling, SMS/MMS or data usage. Details of rate discounts are set out in our rate card.

    8. Billing

    a. Bill cycle:

    • We will assign a monthly bill cycle for your account.
    • All your connections (Primary and Additional Connections) must be part of the same billing cycle.

    b. Bill:

    • We will issue a bill to you at the end of the billing cycle of your account.  The date your bill is generated is called your “Bill Issue Date”
    • Bills are available in either paper or email mode; you are required to select only one (1) mode of dispatch.   You will be able to change your desired dispatch mode by contacting Customer Care or visiting a Vodafone retail store.
    • The bill will include a summary of the billed charges of your account and will contain advance charges for your next month’s Plan and Extra fees. You may also choose to receive a detailed bill of each connection in your account at no additional cost.
    • You must pay the billed charges on your account within the specified due date mentioned on the bill; otherwise, the charges will become overdue.
    • Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.  All billing related complaints must be raised by You within 12 months from the issue of Your Bill after which the complaint will become invalid.
    • We reserve the right to suspend, restrict or disconnect the services where payment is overdue. The suspension, restriction or disconnection will take effect on all connections on your account.
    • “Suspension shall be removed after settling the due amounts.
    • Where payment is not received in full, we will end this agreement after 180 days from your Bill Issue Date and you will lose all connections (Primary and Additional Connections) on your account.
    • We will send an SMS to your Primary Connection when the bill is issued and when payment is due.

    Customer bill will start from the date of activation.

    9. Charges

    a. You agree to pay us the relevant charges for the provision of the services, whether you or someone else use(s) the services.

    b. All your account charges (including your Primary and Additional Connections) will be billed once a month on your bill cycle date.

    c. Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances (e.g. roaming charges), due to operational matters beyond our control, application of charges to your bill may be delayed. You are nevertheless required to pay all billed charges that are not in dispute when they fall due, as stated on your bill.

    d.  Credit limit:

    •   We will set a credit limit for the charges incurred on your account (this includes charges for your Primary and Additional Connections).

    •    You may request to increase the default credit limit by either paying a deposit or providing your credit card details.

    •    If you provide us with your credit card details for the purposes of increasing your credit limit, you agree that we may use your credit card details to recover any amounts on your account which remain unpaid 90 days or more after your Bill Issue Date.  We will contact you by SMS to inform you before we take any such action. 

    •   If you reach or exceed your credit limit, your account (including all Primary and Additional Connections) will be blocked. The block will be removed upon settling all or part of the outstanding amounts.

    •  Should the billed amount exceed the set credit limit due, you are still obliged to pay the full amount due for all charges incurred.

    10. Deposits

    a.  You may make a deposit against your account to:

    •   Increase your credit limit, as set out in clause 10d above.

    •   Enable roaming in some destinations where charging does not take place in real time. (The minimum amount to deposit for this is QR 2,000 or by providing a valid credit card).

    b.  If you wish to retrieve your deposit, then we will apply it as a payment against any and all outstanding and future charges and return your credit limit and roaming settings to the default.

    c.  Upon termination of this agreement, any remaining deposit will be refunded in full.

    11. Numbers

    a.  You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers and My Numbers online or in our stores.

    b. There are different reservation charges for My Numbers and Star Numbers. You can find out the reservation charge for the Star Number or My Number you want from our website at www.vodafone.qa or at any of our retail stores.

    c.  All mobile numbers belong to the State of QATAR. Communication Regulatory Authority or CRA may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number or My Number entitles you to use that number, but it will still belong to the State of QATAR.

    d.  All reserved numbers must be assigned to an active Plan. If you cancel your Postpaid Account or any Primary or Additional Connections or this agreement ends, after 180 days the number(s) will be made available for people to reserve.

    e.  We can refund the reservation charge for Star Numbers and My Numbers in line with our Number Policy, which you can get from our website (www.vodafone.qa) and at our stores.

    12. Roaming

    a.  Roaming allows you to use our products and services when travelling outside Qatar.

    b.  If you are roaming in countries where charges take place in real time, the charges will automatically be charged to your account.

    c.  If you are roaming in countries where charges do not take place in real time, there may be a delay in us charging your account of up to 31 days. This will be reflected in the next relevant bill cycle.

    d.  Customer can register for SIM remotely while roaming. However, SIM will work only once customer land in Qatar and get connected to a local network.

    13.  Ending this Agreement

    a.  We have the right to end this agreement if:

    •  you break any of the terms and conditions of this agreement; or

    •  our public mobile telecommunications licence ends.

    If we are going to end this agreement we will tell you by SMS.

    b. You can cancel this agreement at any time by phoning our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile or by visiting one of our stores.

    c.  You must ensure that all outstanding payments are paid before disconnecting your account.

    d.  Where you have activated roaming in countries where charges do not take place in real time, you will only be disconnected 31 days after your request.

    14. Lost, Stolen and Damaged SIM Cards

    a.  If your SIM card is lost, damaged, or stolen, you must immediately contact our Customer Care team on 122 (or +97470201122 if roaming). We will then:

    •   block the SIM card to prevent further calls being made; and

    •   make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)

    b.  We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.qa).

    15. Refunds and Returns

    a.  We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.qa and our stores.

    b.  We pay refunds for Star Numbers and My Numbers in line with our number policy which you can get from our website at www.vodafone.qa and from our stores.

    16.  Accepting the Terms and Conditions of this Agreement

    a.  When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours.

    17. General

    a.  If you are not satisfied with any products or services, phone our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.

    b.  We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.

    c.  We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.qa) and we will tell you about the changes in any other way available to us.

    d.  If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.qa/terms), the online version will apply.

    e.  Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.

    f.  How we can use your personal information is governed by this agreement and our Data Privacy Policy, which is on our website at www.vodafone.qa.

    g.  We will not be liable for any loss or damage (including indirect loss) relating to the products and services except for any liability we have to accept by law.

    h.  We will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that you have access to by using our Products and Services.  We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services .

    i.  If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.

Prepaid Terms and Conditions

Last Updated 27 April, 2026

    Vodafone general terms and conditions valid as of 1 June 2013.

    Definitions:

    Agents

    Any distributors, non-Vodafone Stores or others we have been appointed to sell our products and services.

    Agreement

    The legal contract between you and us, made up of these terms and conditions, any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website.

    Business day

    Any day except a Friday, Saturday or national public holiday in the State of Qatar.

    Products and Services

    The communication products and services, including, but not limited to, national and international calls and SMS (text messages), national and international MMS (multi-media messages, to send photos), mobile internet, roaming, Extras, and any other products and services we offer you.

    Plan

    Our pricing plans that are charged in line with our rate card.

    Bonus

    Bonus value given for free when you recharge a plan.

    Extras

    Value bundles that you can purchase in addition to your Postpaid Plan.

    Rate card

    The list of all our prices for our products and services.

    Prepaid

    Our pre-payment option which allows you to pay in advance by cash, credit or debit.

    SIM card

    The card included in your Welcome Pack to be inserted in your phone. The card contains your mobile number and allows you to use our products and services.

    We, us

    Vodafone Qatar P.Q.S.C. (commercial registration number 39656, PO Box 27727, Doha Qatar)

    Welcome Pack

    The pack you bought which contains a Vodafone SIM card, mobile number and information on our products and services.
     
    1. Start date and duration

       a. This agreement starts when you activate any of our products or services on our network.

       b. This agreement will continue until either of us end it as set out in this agreement. 

    2. Providing our products

       a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.

       b. Things beyond our control, including but not limited to acts of God, act of government or regulatory authority, war, riot or civil commotion, may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this.

    3. Using our products and services

       a. You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services. 

       b. When you buy the Welcome Pack in our stores, or receive the Welcome Pack if you have bought it online, you must provide us with a copy of your Qatari identity document or your passport. The Welcome Pack will not be handed over if you cannot provide us either of these documents.

       c. If you are buying our products or services for a company (including an organisation or institution) established under the laws of the State of Qatar, you must be authorised to do so. You will also need to provide a stamped copy of the company registration document.

       d.  If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both your and the nominated person’s Qatari identity document or passport. 

       e. By buying our products and services, you assure us that you: 

    • are buying them for your own personal use or, if you decide to transfer the products or services to another person, including a person who is under 18, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
    • will not use the products and services, including mobile, internet packs, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
    • will not sell the products and services without our permission in writing; and
    • will tell us, within seven business days, about any changes to your customer information, including your Visa or MasterCard credit card or bank account details by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile, or by visiting one of our stores.f As part of our products and services, we offer access to the internet. We are not responsible for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say otherwise..
    4. Prepaid :You can recharge

       a. Prepaid Plan using one of the methods set out in clause 5(a)(ii).

       b. The balance included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan or Extra you purchase and is set out in our rate card. To find out how long the balance included in your Prepaid Plan or Extra will last, visit any of our stores or see our website.

       c.  If you do not recharge another Prepaid Plan within 120 days of the expiry of your balance, you will not be able to use any Vodafone Prepaid services. Any number associated with your connection will be deactivated and Vodafone reserves the right to reuse the number as it sees fit.

       d. You will be able to reactivate your mobile number within 180 days of the date you last recharged a Prepaid Plan. To do this you will need to call our Customer Care team on 800 7111 or 111 from your Vodafone mobile to unbar and reactivate your number.  

    5. Payment 

       a. We accept the following payment methods:

           i. For Prepaid:

    • In advance using:
      • Cash; or
      • Your credit or debit card.
    6. Extras

       a. Extras are value bundles that you can purchase in addition to your Prepaid Plan. 

       b. You can add Extras to your Prepaid Plan at any time.

       c. The balance and validity period of the Extra may vary depending on which Extra you purchase and are set out in our rate card.

       d.  Any entitlements under an Extra which are not used at the end of the validity period will be forfeited.

       e. Extras cannot be used when you are roaming overseas.

       f. Extras are non-refundable.

    7. Bonuses

       a. The availability, validity period and balance of your Bonuses depend on which Prepaid Plan you purchase and are set out in our rate card.

       b.  Bonuses are added to your Prepaid Plan every time you recharge as set out in clauses 4 and 5 above.

       c.  The balance of your Bonus included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan you purchase and is set out in our rate card. To find out how long the balance of your Bonus included in your Prepaid Plan will last, visit any of our stores or see our website at www.vodafone.qa 

       d. Your Bonuses will accumulate every time you purchase your Prepaid Plan prior to the Bonus expiry. 

    8. Numbers

       a. You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers online or in our stores. 

       b. There are different reservation charges for Star Numbers. You can find out the reservation charge for the Star Number you want from our website at www.vodafone.qa or any of our retail stores.

       c. All mobile numbers belong to the State of QATAR. Communication Regulatory Authority or CRA may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number entitles you to use that number, but it will still belong to the State of QATAR.

       d. All reserved numbers must be assigned to an active Prepaid Plan. If you cancel your Prepaid Plan or this agreement ends, after 180 days the number will be made available for people to reserve.

       e. Our Numbers Policy, which is found on our website (www.vodafone.qa )

    9. Roaming

       a. Roaming allows you to use our products and services when travelling outside Qatar. 

       b.  If you are using Prepaid, roaming will only be available in certain countries. You can get a list of those countries from our website at www.vodafone.qa/roaming or by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile in Qatar or +974 7700 7111 if you are roaming.

       c. Our roaming charges are set out in the rate card, which is on our website at www.vodafone.qa/roaming. 

       d. We will deduct the charges directly out of your existing plan.

       e. Customer can register for SIM remotely while roaming. However, SIM will work only once customer land in Qatar and get connected to a local network.

       f. Recharge validity will be forfeited during roaming period.

    10. Ending this agreement

       a. We have the right to end this agreement if:

    • you break any of the terms and conditions of this agreement; or
    • our public mobile telecommunications licence ends.

    If we are going to end this agreement we will tell you by SMS. 

       b. You can cancel this agreement at any time by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile or by visiting one of our stores. We will not refund any remaining balance on your your Prepaid Plan. 

       c. If you are not satisfied with any products or services, phone our Customer Care team on 800 7111 or 111 from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.

    11. Lost, stolen and damaged SIM cards

        a.  If your SIM card is lost, damaged, or stolen, you must immediately contact our Customer Care team on 800 7111 or 111. We will then:

    • lock the SIM card to prevent further calls being made; and
    • make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)

         b. We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.qa). 

    12. Refunds and returns

       a. We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.qa and our stores.

        b. We pay refunds for Star Numbers in line with our number policy which you can get from our website at www.vodafone.qa and from our stores.

    13. Accepting the terms and conditions of this agreement

    When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours. 

    14. General

        a. We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.

        b. We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.qa) and we will tell you about the changes in any other way available to us.

        c. If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.qa/terms), the online version will apply.

       d. Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this Agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.

       e. How we can use your personal information is governed by this agreement and our Data Privacy Policy, which is on our website at www.vodafone.qa.

       f. We will not be liable for any loss or damage (including indirect loss) relating to the products and services, except for any liability we have to accept by law.

        g. If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.

Switching from Prepaid to Postpaid

Last Updated 27 April, 2026

  • If the Customer fails to provide the required documents or does not comply with any other requirement mentioned during the call, Vodafone has the right to switch the customer back to Prepaid immediately.
  • In case the Customer cancels, switches their number to another operator, transfer or switches back to
  • Prepaid they will have to pay the minimum subscription fees valid for 3 months and any other discount applied such as star number discounts etc.
  • In case the customer changes their mind they must fulfil all the conditions of switching back to Prepaid including paying the Prepaid switching fee of QR100.
  • On switching, Vodafone’s Standard Postpaid Terms and conditions apply.

MyVodafone App

Last Updated 27 April, 2026

    1. The My Vodafone App ("App") is available via a mobile application to mobile customers (“You”). Vodafone Qatar grants You non-exclusive, non-transferable licence to use the App on one device that You own or control for personal non-commercial use only.
    2. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and you’re not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
    3. You’re not allowed to attempt to extract the source code of the App and You also shouldn’t try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
    4. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
    5. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
    6. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
    7. The App is provided to You “as is”, without support or maintenance. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
    8. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
    9. If You disconnect your Vodafone Qatar account or are in breach of your terms of service with Vodafone Qatar, your App service will be terminated.
    10. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
    11. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy. Your use of the App is subject to the terms and conditions set out in our Privacy Policy.
    12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
    13. All Vodafone Qatar Postpaid and Prepaid terms and conditions shall apply.

GigaHome Fiber Services Terms and Conditions

Last Updated 27 April, 2026

    By using the Service, You agree to be bound by these terms and conditions:

  • 1. Interpretation

    • “Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.
    • “Agreement” means these terms and conditions between Us and You;
    • “Bar” means suspending access to Services;
    • “Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.
    • “Bill Issue Date” the date Your bill is generated.
    • “Charges” means all monthly access charges, and any additional charges payable by You;
    • “Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;
    • “CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Wi-Fi router;
    • “Giga Wifi Hub” means the Customer Premise Equipment (CPE) that extends the Wi-Fi coverage from the CPE within the unit.
    • "Customer Care" means the Vodafone Customer Care team, which is contactable on 111;
    • “Minimum Subscription” is the period defined in Clause 2(b).
    • “Network” means our Vodafone networks.
    • “Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.
    • “User” means any individual who uses the Services;
    • "Website" means our website at www.vodafone.com.qa;
    • “We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;
    • “You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and “Your” has a corresponding meaning.

  • 2. Commencement of Agreement and Term

    • (a) This Agreement begins when We set up Your connection to our Services to be available for your use.
    • (b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”). If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.
    • (c) If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay: (i) Early termination charges equal to 798 Qatari Riyal (seven hundred ninety eight) for Fibre connection; (ii) the remaining pro-rated amount of Giga Wi-Fi Hub (by way of example, if you terminate the Agreement within the fifth month, You will be liable to pay the remaining seven months amount of Mesh) ; and (iii) any other applicable Charges as set out in this Agreement, related to the equipments.
    • (d) The Services continue until terminated in accordance with this Agreement.

  • 3. Coverage and Services

    • (a) While we will do Our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.
    • (b) You agree that You will not use the Services:
      • in a way which breaks any law or infringes anyone’s legal rights;
      • to obtain unauthorised access to anyone’s computer or communications equipment;
      • to annoy anyone or to interfere with anyone else’s use of Our Services.
    • (c) We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.
    • (d) The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this or introducing substitute or new services.
    • (e) You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
    • (f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.
    • (g) Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services without our express written approval.
    • (h) You agree that if you use Services in any way that may negatively impact Our Network or the provision of the Services, we may restrict or suspend Your use of the Services.
    • (i) You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among Our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.
    • (j) The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient's, hardware or other device.

  • 4. Fair Usage Policy

    • (a) The Services are offered for reasonable personal use only. Excessive use of the Services beyond that which, in our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impacting the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.
    • (b) The Service is provided solely for a single unit (apartment/house) use only and cannot to be extended to other units.
    • (c) Our plans may include unlimited calling to certain designated landline numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.

  • 5. Equipment

    • (a) Unless provided otherwise in this Agreement, all CPEs and related accessories including GigaHubs shall remain the property of Vodafone.
    • (b) You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.
    • (c) We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.
    • (d) You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment.
    • (e) You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty.
    • (f) You will not sell any CPE, place a charge on it or otherwise dispose of it.
    • (g) Vodafone’s supply of CPE shall be subject to availability.
    • (h) We will provide You with a limited warranty for CPE. Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies.
    • (i) Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.
    • (j) You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement.

  • 6. Billing

    • (a) We will assign a monthly Bill Cycle for Your account.
    • (b) We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins. Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle. The date Your bill is generated is called Your “Bill Issue Date”.
    • (c) Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference. You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR 5 per bill.
    • (d) The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.
    • (e) You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue.
    • (f) Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.
    • (g) We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.
    • (h) Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.
    • (i) We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.

  • 7. Charges

    • (a) You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.
    • (b) All your account charges will be billed once a month at the end of each Bill Cycle.
    • (c) Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill.
    • (d) We will set a credit limit for the charges incurred on Your account.
    • (e) You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.
    • (f) If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amounts.
    • (g) Should the billed amount exceed the set credit limit due, You are still obliged to pay the full amount due for all charges incurred.

  • 8. Deposits

    • (a) You may make a deposit against Your account to increase Your credit limit.
    • (b) If you wish to retrieve Your deposit, You can request repayment by cheque or by bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account. We will then return Your credit limit settings to the default.

  • 9. Limitation of Liability

    • (a) Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from:
      • Your connection to Our network or the content or supply of any Services;
      • the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
      • the fitness of all or any of the Services for any particular purpose;
      • the inaccurate or incomplete transmission of any data;
      • any other matter which relates to this Agreement.
    • (b) Except as set out above, We have no other liability to You or any other person in respect of this Agreement.

  • 10. Access to Premises

    You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.

  • 11. Relocation of Premises

    • (a) If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services. You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.
    • (b) We reserve the right to refuse to relocate Services in Our sole discretion.
    • (c) There may be Charges for relocating Services. Any Charges will be disclosed to You prior to relocating the relevant Service.

  • 12. Non Vodafone Hardware and third-party services

    • (a) If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us, We are not under any obligation to take any action so that You can access any Our Services.
    • (b) We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.

  • 13. Privacy

    • (a) Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.
    • (b) We may provide Your personal information to public sector agencies in order for them to investigate an offence.
    • (c) Subject to any rights You may have under any applicable laws or regulations, we will not be liable to You, or to anyone else, for:
      • the content or lack of confidentiality of any services You use;
      • any disclosure we make by law to a public sector agency.

  • 14. Disconnection of Services

    • (a) You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire. You will need also to return the CPE to one of our Vodafone stores. If you disconnect your 5G service before 24 months, and you do not return the CPE, disconnection of services will be dependent on payment of CPE related charges.
    • (b) We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if:
      • You do not abide by the terms and conditions in this Agreement;
      • You make abusive, offensive, malicious or nuisance calls or communications, or use any of Our Services in an offensive way;
      • You are abusive or offensive to Us, Our dealers or agents, or any other person;
      • We suspect You of using the services for any illegal or fraudulent activity; or
      • All of the services are permanently or temporarily (for any reason) unavailable to You;
    • (c) If We suspend Your use of our Services, We will try to contact You before doing so.
    • (d) Where We Bar, re-direct or restrict the Services all Charges will continue to apply.

  • 15. Transferring Responsibilities

    • (a) Your interests in this Agreement are personal to You and You may not transfer or re-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.
    • (b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee.

  • 16. Vodafone’s right to end this Agreement

    Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services:

    • By giving You twenty one (21) days written notice; or
    • if any of Our licences to operate Our network is ended or suspended.

  • 17. Notices and Variations of Charges, Terms and Pricing Plans

    We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.

  • 18. Force Majeure

    We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

  • 19. Agents of Vodafone

    We shall be entitled to subcontract or delegate the performance of any of Our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve Us from liability for performance of any such obligation.

  • 20. Numbers

    • (a) Vodafone shall allocate telephone numbers to You which You shall only use to access the Services. All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy and Our Number Policy, which can be found at www.vodafone.com.qa, but will exercise all reasonable endeavours to minimise any disruption to You.
    • (b) Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.
    • (c) If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.
    • (d) All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.

  • 21. Applicable Law

    This Agreement is governed by the laws of State of Qatar.

General Competition

Last Updated 27 April, 2026

  • These terms and conditions apply to all competitions (including online) and prize draws conducted by Vodafone Qatar P.Q.S.C (“Vodafone”), unless otherwise stated.
  • Any entry not complying with these terms and conditions are invalid.
  • Any competition held by Vodafone Qatar is open only to residents of Qatar unless otherwise stated in a specific competition.
  • Information published by Vodafone on how to enter competitions, prizes and additional rules or terms and conditions included on www.vodafone.qa form part of these terms and conditions (“Specific Rules”). In the event of discrepancy between these terms and conditions and the Specific Rules, the Specific Rules will prevail.
  • By entering a competition, the entrants agree to be bound by these terms and conditions.
  • Vodafone reserves the sole right to verify the validity of any entry to a competition and to disqualify anyone who has not complied with these terms and conditions or who has engaged with any unlawful or other improper misconduct to jeopardize the fair and proper conduct of the competition.
  • Vodafone Qatar employees and their immediate family (which includes parents, children, and siblings or spouse), or any employees of its advertising or promotion agencies are not eligible to participate in the Competition.
  • Except as expressly stated or agreed otherwise by Vodafone Qatar, if a prize winner does not collect their prize within one month of being notified of winning, the prize winner will forfeit all rights to the prize.
  • Vodafone is not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using the prize, except for any liability which cannot be excluded by law.
  • By participating in a competition, entrants consent to their name and images including reposts being published in connection with the competition, and their likeness, image and/or voice being used by Vodafone in any media for an unlimited period of time throughout the world. No fee will be paid for such use.
  • Prizes are not transferable and cannot be taken as cash, unless otherwise stipulated.
  • Prize values are correct at time of printing but no responsibility is accepted for any variation in the value of any prizes.
  • If applicable, winners should look to the manufacturer of products awarded as prizes for all warranties.
  • Vodafone’s decision is final and no correspondence will be entered into.
  • Vodafone reserves the right to extend, cancel or amend any competition at any time.
  • Vodafone holds competitions in accordance with the laws of the State of Qatar.

Website Terms of Use

Last Updated 27 April, 2026

    Terms and conditions of use of the Vodafone Qatar Q.S.C ("Vodafone") website

    When you shop online or use our website we'll assume that you've read and agree with these terms and conditions along with any other terms and conditions we might show you while you use our onlineservices.  If you are a Vodafone Customer, you'll also be subject to the General Terms and Conditions.

    Some Definitions

    To keep things simple, we'll use the following definitions:

     

    "Plan"

    Our Postpaid and Prepaid pricing plans that are charged in line with our rate cad.

    "Postpaid"

    Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle.

    "Prepaid"

    Our pre-payment option which allows you to pay in advance by cash, credit or debit card.

    "Service" or "Services"

    means your access and use of the content, information and services on this internet site, whether accessed by you on the web or by WAP.

    "Site"

    means this Vodafone Qatar internet site.

    Terms"

    means these terms and conditions governing the use of this Site.

    "we", "us", "our" or "Vodafone"

    means Vodafone Qatar Q.S.C .

    "you" or "your"

    means you, the user of this Service
     
    1. When theseTerms apply to you:

    These Terms will apply to you from the earlier of:

    a) You completing our online registration process and confirming that you have read and accepted these Terms; or

    b) You viewing, accessing or using any Service offered by us.

    As well as these Terms, there may be other terms and conditions which apply to individual Services - if that's the case you will have to accept those terms before you can use the relevant Service.

    2. Online selling

    Unless we tell you otherwise, we are the supplier of any item you purchase on the Site.

    The price you pay for items purchased on the Site will be the price you see advertised on the Site at the time you make your purchase. Unless we tell you otherwise, the advertised price will include delivery costs.

    For card payment you must pay for anything you purchase on the Site at the time you place your order and prior to delivery.

    For cash on delivery you must pay for anything you purchase on the Site at the time of delivery or pick up.

    The right and license to use any item sold on our Site is perpetual, non-exclusive and irrevocable unless otherwise expressly stated in these Terms or on our Site.

    All orders are subject to the availability of Products. If for any reason a Product is not available, we will endeavour to notify the non-availability on the Vodafone online store.

    At our discretion, you may not be able to proceed with any purchase on the Vodafone online store which exceeds our current limits on volume or total value.

    3. Usernames and Passwords

    Some of our Services require you to complete aregistration form on our Site.  If you decide to register, you agree to provide us with true, accurate, current and complete information in all fields indicated as compulsory.

    After you register, you will be issued with or willchoose a password.  You must keep your password, and any other passwords you use to access our Services, secure.  You are responsible for all actions that take place as a result of access to the Service via your password.   If you disclose your password to someone else, you will be responsible if that person uses your password to breach these Terms.  You must let us know straightaway if any unauthorised person learns what your password is.

    Some of our Services require you to choose a user name.  Your user name must not be obscene,threatening, racist, offensive, derogatory, defamatory or in violation of any intellectual property or proprietary rights of any one else.  If we consider that your user name is inappropriate for any reason, we reserve the right to reject it and prevent you from using this user name at any time with or without notice to you.

    Your account is to be used by a single user only and you must not allow simultaneous access using your password.

    4. Payments and charges

    Where any of our Services require you to pay us, you must make that payment as and when required by these Terms and any instructions we publish on the Site. 

    If you do not pay us on time, if your payment is rejected or refused (including if you do not have sufficient credit in your Postpaid or Prepaid Plan), or if you default in a payment, the amount owing will be treated as overdue and we will be entitled immediately to cease or suspend the provision of the Services to you until payment is received or until your credit has been recharged.

    All amounts payable by you shall be paid in full in Qatari Riyals unless otherwise specified.

    If you purchase something from our online store using a credit card, we may require the physical presence of the credit card used for the purchase on delivery of the purchase. If you cannot produce the credit card, we reserve the right to refuse to complete the sale. Any charges will be credited back to the relevant credit card.

    5. Disclaimer

    We always aim to ensure the proper performance of this Site.  However, you should be aware that the Services are provided to you through a variety of systems and we are unable to guarantee error-free use or transmission of, or access to, any part of the Services. 

    From time to time, the Service may be affected by events outside our control, including things like congestion, network coverage, dropped connections, the performance of wireless enabled devices and the maintenance of a secure network connection.  Because of this we make no representations or warranties and assume no liability or responsibility for (i) the proper performance of this Site(ii) the accuracy of the Services including the information and/or images contained on this Site; or (iii) that the Sitewill meet your requirements, be uninterrupted, complete, timely, secure or error free. 

    Vodafone excludes all liability (including for negligence) for any loss, damage, costs or expenses including any loss of use, profits or data or any indirect, special or consequential damages or losses suffered or incurred by you or any third party concerning or in connection with the use of, inability to use this Site, whether such losses or damages arise in contract or tort, including without limitation to the foregoing any losses in relation to:

    1. your use of, reliance upon or inability to use our Services;
    2. the loss or deletion with or without notice or cause of any of your data or information stored on the Service;
    3. any loss resulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of the Service at anytime; or
    4. the removal from the Service of any material sent or posted by you on or via the Service and/or the blocking or suspension of your access to the Service or any part of it in accordance with these Terms.

    Please be aware that there may be links on our Site to third party sites not controlled by us and we take no responsibility for the content of these external sites.  The provision of a link on our Site does not imply any endorsement by Vodafone of such sites.
     

    6. Protecting your personal information

    Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms. PLEASE READ THE  PRIVACY POLICY CAREFULLY - it deals with your rights and our obligations in relation to your personal data, including what we can do with it and to whom we may give it in certain situations.

     

    7. Ensuring your payments are secure

    Vodafoneuses SSL (Secure Socket Layer) to ensure secure online payment and all othertransactions of personal data. SSL encrypts all communications between yourcomputer and our server so that the information can only be read and understoodby Vodafone.

    A closedlock sign in the bottom corner of your browser windowshows that the connection is secure. For further information, please consultyour browser's security specifications. If your browser is equipped with SSLyour transaction will automatically be secured.

    8. Indemnity 

    The use ofthis website is at your own risk.

    You agreeto indemnify and hold us harmless against all and any loss, liability, actions,suites, proceedings, costs, demands and damages (including direct, indirect,special or consequential damages), or any other action, arising out of or inconnection with the use of this web site.

    9. IntellectualProperty

    Vodafoneowns all the intellectual property rights in and to this website, and allunauthorised use of our intellectual property is expressly prohibited and maybe prosecuted under the applicable laws.

    10. Information

    All information made available on the Site is for information purposes only and is not necessarily comprehensive, complete, accurate or up to date and may contain external links which Vodafone assumes no responsibility or liability for.

    Vodafone has no obligation to update, to revise or to adapt information, including financial information, even if the information changes after its publication on this Site. You are solely responsible for any actions you take or do not take concerning Vodafone’s share value, whether this decision is based on the information on the Site or otherwise.

    Vodafone makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability for a particular purpose or availability with respect to the Site or the information contained on the Site for any purpose

    11. Other important information

    We are regulated by Communication Regulatory Authority or CRA, the regulator for Qatartelecommunications services. For more information on ictQATAR go to Ministry of Transport and Communications 

     

    We reserve the right to change these terms and conditions from time to time without prior notice.

    You agree that no joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms or use of this Service.

    These Terms (and, where applicable, the relevant additional terms that you accept as part of the using our Services) form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Service.

    If any part of these Terms is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect.

    You acknowledge and agree that in entering into these Terms you do not rely on, and shall have no remedy in respect of,any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to these Terms or not) other than as expressly set out in these Terms as a warranty. Nothing in these Terms shall, however, operate to limit or exclude any liability for fraud.

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