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1. What is the Caller Name Presentation (CNAP)?

The Caller Name Presentation (CNAP) is a feature that displays the name associated with a phone number when someone calls, similar to how the caller ID displays the number. CNAP is mandatory for all local corporate telephone numbers in Qatar as mandated by the Communication Regulatory Authority (CRA). This allows the recipient of a phone call to see the name of the calling organization, specifically when the call is made by a local corporate entity. This name appears on the recipient’s mobile screen before the call is answered. The feature aims to improve transparency by helping users identify callers and decide whether to answer the call, which can potentially reduce unwanted calls and help consumers avoid fraudulent or scam calls.

2. What is the purpose of the CNAP initiative?

The main objectives are to:

Combat scams and fraud calls
Enhance transparency by reducing the number of unwanted calls
Build trust between consumers and organizations
Improve the overall communication experience

3. How does CNAP Work?

The telecom provider maintains a database of subscriber names linked to corporate telephone numbers which is typically populated with information from the Customer Official Certificates issued by local authorities (e.g. Establishment Card, Company Registration Certificate, Commercial License etc.) submitted during registration and updated as needed. When a call is made, the system will fetch the caller’s registered name and display it on the recipient’s screen.

4. What is the scope of CNAP?

CNAP applies to calls that:

Originate from corporate fixed-lines and mobile numbers in Qatar.
Terminate to local mobile numbers within Qatar

5. Who does CNAP apply to?

CNAP applies to calls originating from corporate mobile and fixed line numbers of all legally registered local corporate entities operating in Qatar. These include:

Government ministries and agencies
Private sector companies across all industries
Non-profit organizations and associations
Educational and healthcare institutions
Banks and financial institutions

6. How will the caller's name be displayed on my phone?

When you receive a call from a registered local corporate entity, the caller’s name (limited to 25 English characters). The name displayed is based on the corporate entity’s official registration documents with the service providers.

7. Will consumers be charged CNAP?

No. CNAP is free of charge for both callers and recipients.

8. What if the displayed caller name is incorrect or outdated?

Corporate entities should ensure their registered information and official registration documents with the service provider are accurate and up to date. Discrepancies should be reported to the respective telecom providers.

9. Does CNAP work while I’m traveling or roaming?

No. The CNAP feature is only active for calls made and received within Qatar. It does not function while roaming outside Qatar.

10. What happens if I have already saved the caller’s number on my phone?

If the number is already saved in your contacts, the name you saved will appear on your screen instead of the CNAP-registered name. CNAP only displays the caller's name when the number is not saved on your device.

11. What types of numbers are excluded from CNAP?

CNAP does not apply to:

Personal or individual mobile numbers and residential fixed line numbers.
International or roaming calls
Residential-use fixed lines under business accounts
Non-local numbers

12. What happens if my device does not support CNAP?

If your mobile device does not support CNAP, the caller’s name will not be displayed. You may need to update your device.

13. Is CNAP available for both on-net and off-net calls (Ooredoo to Vodafone and Vodafone to Ooredoo)?

Yes. CNAP works for both on-net (same provider) and off-net (different provider) domestic calls within Qatar.

14. What language will the caller’s name appear in?

Caller names will appear in English only, using ASCII characters. Arabic or other scripts are not supported at this stage.

15. How long can the caller’s name be?

The caller’s name is limited to a maximum of 25 English (ASCII) characters.

16. What is the difference between Phase 1 and Phase 2 of CNAP?

Phase 1: Applies to all calls from corporate local fixed-line numbers across all sectors.
Phase 2: Expands to include calls from all corporate local mobile numbers, with an option for organizations to opt out specific numbers used for non-public calling purposes.

17. Can organizations opt out of CNAP?

Yes. In Phase 2 of the CNAP initiative, corporate entities will have the option to opt out specific mobile numbers, particularly those that are used for personal or non-official purposes and will not be used for calling the public.

18. Can CNAP be used for internal calls within an organization (Internal phone extension to internal extension)?

CNAP is designed for calls made over public telephony networks. Internal calls within an organization’s private network are not subject to CNAP, though internal configurations may vary by organization.

19. Do corporate entities need to opt in to use CNAP?

No. All legally registered corporate and government entities in Qatar are automatically enrolled in CNAP. This includes all their corporate fixed-line and mobile numbers. CNAP is a mandatory service and not optional. However, in Phase 2, organizations will have the ability to opt out of specific mobile numbers that are used for personal or non-public calling purposes.

20. What should I do if I need support or have issues with the displayed caller name?

If a corporate entity notices that the displayed caller name is incorrect, outdated, not appearing as expected, or not work at all, they should contact their telecom service provider directly. The service provider is responsible for managing CNAP records and can assist with updating or correcting the registered name based on the updated official registration documents.

21. How is CNAP different from third-party caller ID apps?

Unlike third-party apps, CNAP relies on official subscriber data provided to the telecom operator as per official certificates issued by local authorities.

22. Can I change the name that is displayed for my number?

The name displayed through CNAP is based on the information provided during customer registration via official documents. Changes to this information will require updating your subscriber details with your Telecom operator as per the updated official documents issued by local authorities.

1. How can I subscribe to GigaBusiness 5G plans?

In order to subscribe to GigaBusiness 5G plan, you can visit our website (https://www.vodafone.qa) and to leave your details. You will then receive a call from our Account Managers to guide you through the plans and get an appointment for the installation of the service at your business location.

2. Where can I get the GigaBusiness 5G service?

GigaBusiness 5G service is available in some areas in Qatar. We are expanding in many other areas in the coming weeks. You can check 5G coverage through the 5G map that will be provided soon. You can contact us to check your business location coverage with 5G.

3. Are there any fees for the 5G Wi-Fi router if I get the GigaBusiness 5G plan?

There is a device charge of QR 75 per month for a period of 24 months

4. Do I have to pay anything for 5G Wi-Fi router if I disconnect my GigaBusiness 5G plan before completing 24 months?

You will have the return the 5G router in good working condition, any time you disconnect. Failing to do so will attract a penalty of QR 75 per month for the remaining months of the 24 month period.

5. My office needs a 5G Wi-Fi, can I get one and how much do I have to pay?

Yes you can get a Wi-Fi extender (“Mesh”) for a monthly fee of QR 25 for a period of 12 months. Should you disconnect the service before completing 12 months, from the date of buying the Mesh, you will pay a cancelation fee of QR 25 per month for the remaining months of the 12 month period.

1. What is Vodafone Business Talk?

Vodafone Business Talk is a cloud-based telephone platform that allows businesses to take their landline everywhere they go by offering businesses all features of a cloud Private Automatic Branch Exchange (PABX) system including call queues, group extensions, auto attendant, ability to set rules which suits their business, and much more. As your business adapts to the increased need for remote working and virtual connections, you may be searching for a way to securely collaborate with employees, partners, suppliers, and customers.

2. How will this service benefit my company and my employees?

Single solution to support internet and collaboration
Enable flexibility and boost productivity by supporting your staff to work from anywhere and at any time
Be future-ready by ensuring security and reliability
Simplify management by making the move easily, hence, having real value for money (cost optimization)
Remotely efficient and enhanced productivity through Microsoft 365 environment to the PSTN
Leverage on the managed service option to address complexity of maintaining your Telephone PABX, simplifying collaboration and integration

3. I already have Microsoft teams, why do I need to take Vodafone Business Talk?

Vodafone Business Talk will help you to connect to Fixed and Mobile network, enabling you to make and receive external telephone calls from your Microsoft Teams application on any connected device. We can deliver a solution to coexist or integrate with your existing communications. As it is a cloud based OpEx model, it means you do not need to invest any CapEx upfront.

4. Do I need an IT expert to set this up and manage internally?

Making the move is easy but in case you require additional help; we offer specialist support services to get you up and running. We provide a professional service to implement and configure your Microsoft Team.

5. What if my area is not covered by fiber? Can I still get this service?

Yes, Vodafone Business talk can work on Giga Business (5G).

6. Can I appoint an admin to manage the services for my team?

Yes, Microsoft Teams Admin Centre enables you to have admin management with the addition of a range of tools for your IT administrators to centrally manage platform and user configurations.

7. Who do I contact if I need any support?

Vodafone Service Desk is available to take your call 24 hours a day, 365 days a year. Contact Vodafone Business support on:

Service Category	Department	Contact Number
Billing & General Enquiries	Help Desk	+974 7700 7110

8. Can I try the service before purchasing it? If so, what’s the trial period?

You can contact our account managers to discuss your options further.

9. Can I disconnect the service any time?

The minimum Contract period is 3 Months. Customers can disconnect after 3 months of completing this period.

1. What is Vodafone Calling with Microsoft Teams?

Vodafone Calling with Microsoft Teams is a cloud-based telephone system that enables businesses to manage and optimize their communication infrastructure without the need for on-premise hardware. It offers scalability, cost-efficiency, and remote accessibility, empowering organizations to enhance their phone system flexibility and reduce operational complexities.

2. How will this service benefit my company and employees?

Single solution to support internet and unified communication
Enable flexibility and boost productivity by supporting your staff to work from anywhere and at any time
Be future-ready by ensuring security and reliability
Implement a cost-efficient solution without the burden of hardware cost. Expand your collaboration tools and make the most of what a Digital PABX platform has to offer
We’ll integrate the Public Switched Telephone Network (PSTN) with your existing Microsoft 365 environment
Your fixed and IP telephony will be joined together for all your internal and external communication needs.
Leverage on the managed service option to address complexity of maintaining your Telephone PABX, simplifying communication and integration

3. I already have Microsoft teams, why do I need to take Vodafone Calling with Microsoft Teams?

Vodafone Calling with Microsoft Teams will help you to connect to Fixed and Mobile network, enabling you to make and receive external telephone calls from your Microsoft Teams applications on any connected device. We can deliver a solution to co-exist or integrate with your existing communications. As it is a cloud based OpEx model, it means you do not need to invest any CapEx upfront.

4. Do I need an IT expert to set this up and manage internally?

5. Can I appoint an admin to manage the services for my team?

Yes, Microsoft Teams Admin Centre enables you to have admin management with the addition of a range of tools for your IT administrators to centrally manage platform and user configurations.

6. Who do I contact if I need any support?

Vodafone Service Desk is available to take your call 24 hours a day, 365 days a year. Contact Vodafone Business support on:

Service Category	Department	Contact Number
Billing & General Enquiries	Help Desk	+974 7700 7110

7. Can I try the service before purchasing it? If so, what’s the trial period?

You can contact our account managers to discuss your options further.

8. Can I disconnect the service any time?

The minimum Contract period is 12 months. Customers can disconnect after 12 months of completing this period.

1. What is Vodafone SDN?

SDN is an ‘overlay’ virtual solution that’s placed on top of Internet or IP-VPN or Broadband, Mobile broadband connection (‘underlay’ network). With SDN, the network is configured centrally, which means changes can be automated and made quickly, in response to new business and application demands.

2. Why do I need SDN for my Business?

With Vodafone SDN, you can truly become a digital business. You will be able to automate your tasks, control your data traffic, manage applications and rely on secure connectivity.

3. How much would I need to pay for SDN?

SDN is a subscription-based service depending on the type of connectivity you already have or will require. Please provide us your details and our specialist will quote you based on your requirements.

4. What type of investment do I need if I want SDN?

There is no upfront investment for SDN as it is a subscription-based service.

5. What’s the difference between SDN Enterprise & Business?

SDN Enterprise is locally network-based with advanced dashboard features and allows for full application management. SDN Business is cloud-based, includes standard dashboard features, and provides application visibility. Both options come with a high level of security enabled.

6. Can I get SDN if I have connectivity from another operator?

The latest Vodafone SDN can be placed on any type of connectivity (fixed or wireless) provided by any operator in Qatar. With Vodafone fixed and mobile networks, enterprises get a complete solution to centralize application policies and control everything through a self-service portal.

7. Can SDN work on wireless connectivity?

Yes, SDN is an ‘overlay’ virtual solution that can be placed on top of existing or new connectivity, whether fixed or wireless (4G & 5G).

1. What are the Customer prerequisites to enable Microsoft?

Application for Microsoft 365 has to be signed off and submitted to Vodafone Qatar business representative.
The customer has to have a company registered domain name and email ID to be able receive the activation mail from Microsoft.
Internet connection for end-user devices.
Microsoft 365 applications installed in PC/laptop or mobile devices.

2. Will Vodafone support migrating from 3rd party cloud vendors (Eg: Google/Yahoo/GoDaddy)?

Yes, Vodafone will support all customer migration requirements supported by certified engineers. Migration services will be charged by Vodafone based on the number of users and requirements.

3. How can I obtain free support from Microsoft for Microsoft 365 services?

Customer Administrator can install the mobile app to raise trouble ticket directly to Microsoft global support center. Method 1: Android Phone : https://play.google.com/store/apps/details?id=com.ms.office365admin&hl=en Apple iPhone : https://apps.apple.com/us/app/microsoft-365-admin/id761397963 Method 2: by accessing the Service request portal from Microsoft 365 Admin page (Sign in to www.office.com with your Microsoft 365 ID. - Click Admin > Support)

4. What is Vodafone Premium Managed Services?

Vodafone Premium Managed Services is an optional service offered as a subscription model to obtain advance support from Microsoft certified engineers managing your entire Microsoft 365 environment, configuration and provides 24x7 immediate support to any kind of issues. This service will be charged based on the number of end users connected to the Microsoft 365 services.

5. What happens to the customer data if the customer decides to discontinue?

If the customer decides to discontinue, they will have to follow Microsoft policies of data retention, deletion policies.

1. What is Google Workspace?

Google Workspace from Vodafone offers a set of communication and productivity applications for businesses & enterprises. It enables storing and sharing files in the Cloud. It consists of applications like Calendar, Gmail, Docs, Sheets, Slides, Forms, Sites, Keep, Meet, Drive, Chat, Google Spaces, and many more.

2. How will this service benefit my company?

Google Workspace provides robust security features such as two-factor authentication, data encryption, and mobile device management. It also seamlessly integrates with other Google tools such as Google Analytics, Google Ads, and Google Search Console. The service offers a range of pricing plans, which makes it an affordable option for businesses looking to keep their expenses under control.

3. How will this service benefit my staff?

Efficient Collaboration: The service enables team members to collaborate simultaneously on the same documents, making tasks more streamlined and productive.
Quick Access From Anywhere: As a cloud-based service, it allows users to access their documents and files from any location.

4. How do I get started with Google workspace?

To get started, contact Vodafone Business or your dedicated Account Manager who will support onboarding your business into Google Workspace.

5. What are the minimum system requirements to run these applications?

Internet and a browser.

6. I already have similar solutions such as Microsoft 365 or Zoho Workplace or Slack, why do I need to take Google Workspace?

Google Workspace evolves your business by enabling seamless creation to support your projects, enabling connectivity to reach your team from anywhere, providing direct accessibility to all your files, and granting you full control over data and devices.

7. Why should I take Google Workspace from Vodafone and not directly from Google?

With Google Workspace from Vodafone, you get an end-to-end solution with bundled offers and full support for the installation and onboarding processes.

8. I don’t know how to set it up, can Vodafone assist?

Yes, Vodafone supports full installation and onboarding of the service.

9. What if my area is not covered by fiber? Can I still get the service?

Yes, you can get Google Workspace bundled with our 5G network.

10. I don’t have any Vodafone businesses services, can I still take it as standalone service?

Yes, Vodafone offers Google Workspace as a standalone service.

11. Is there minimum internet bandwidth needed to run these applications?

It depends on the type and number of usage.

12. Can I appoint an admin to manage the services for my team?

Yes, this is possible.

13. Who do I contact if I need any support or help?

For support, contact Vodafone Business Support on +974-40010100 or business.solutions@vodafone.qa

14. Can I try the service before buying it? If so, what is the trial period?

Yes, to try out the service, contact your Account Manager to discuss the trial period.

15. Can I get a discount?

Please contact your Account Manager to discuss the service in more detail.

16. Can I disconnect the service any time?

This service is subject to the terms and conditions specified in the subscription.

17. What is the difference between Standard and paid enhanced support?

Standard support adheres to Google support Service Level Agreements (SLAs). Paid enhanced support is provided for customers who opt for Vodafone Managed Services.

1. What is Vodafone IoT Fleet Management?

Vodafone’s Internet of Things (IoT) Fleet Management is an end-to end Fleet Management solution that enables the delivery of real-time information such as traffic data, vehicle location, driver fuel consumption, vehicle status and employee work-time. With our advanced tracking system and real-time traffic information, you will be able to maximize the efficiency of your fleet operations and take advantage of advanced features to assign tasks, dispatch jobs and plan routes for your drivers.

2. What packages are available for Vodafone IoT Fleet Management?

Vodafone caters to all business sizes. Vodafone have designed a package specific for Large Enterprises called “Advanced” and for Small and Medium Enterprises called “Plug & Go”

3. How do I buy Fleet Management Service from Vodafone?

You have many ways to buy Vodafone IoT Fleet Management Services, you can contact your dedicated Vodafone Account Manager, go to our website and request for a call back.
For Fleet Management Plug & Go, you can now buy it from our website or through your dedicated Vodafone Account Manager

4. What does Vodafone IoT Fleet Management Service include?

Vodafone provides its customers complete E2E product and service that enables customers to focus on maximizing their returns without investing on IoT implementations, analytics and hardware.
Thus, Vodafone provides the customer Fleet Management software, hardware, warranty, support services, installation services and many more!

5. How do I access Vodafone IoT Fleet Management Services?

First, you need to subscribe to the service. If you are not, please contact your Account Manager, buy it on our website, or request a call back through our website.
Once you are subscribed, Vodafone will provide you access to Vodafone IoT Fleet Management Web Portal and Vodafone IoT Fleet Management Mobile Application.
Vodafone have a state of the art IoT platform and IoT analytics that help customers operate vehicles with highest efficiency.

6. Can I customize Vodafone IoT Fleet Management Service?

Yes you can! Vodafone will gather all of your requirements and will share a solution and commercial proposal based on your needs.

7. What is the minimum order for the product?

The minimum order quantity for the Fleet Management service is 10 vehicles, however in case of less you can reach us through your Vodafone dedicated Account Manager or on our 24/7 helpline number

8. Are there any precautionary measures for using Fleet Management Hardware?

Make sure that there is no external damage to the casing, the gateway is not placed near any moisture and should be kept away from an environment causing intense vibrations and movements.

9. Where is the service data hosted and stored?

The data is fully hosted and stored locally in Qatar.

1. What is Vodafone IoT Asset Tracking?

It is an end-to-end solution that monitors the location and status of assets such as containers, shipments, equipment and other assets wherever they are. The IoT Asset Tracking service comprises of: software (web portal & app), hardware, installation & onboarding services, support & warranty services, dedicated account manager, etc, built to improve asset performance and business operations.

2. What are the main advantages of IoT Asset Tracking?

Track assets wherever they are in Qatar in historic mode
Monitor asset environment conditions and manage assets
IoT services developed on Vodafone IoT Platform (government compliant)
End-to-end service delivery
Premium support services
Dedicated account manager
User access controls
Alerts and events in SMS and in-app notifications
Available in portal and app
Theft alert
Improve operational efficiency
Maintenance prevention
Improve uptime
Demonstrate compliance with customer SLAs

3. How can IoT Asset Tracking help my business?

Visibility on enterprise assets, higher utilizations, cost optimisation, higher operational efficiencies

4. What is IoT Asset Tracking used for?

IoT Asset Tracking service can be used for any object that is owned by your business (such as high valuables, machinery, everyday objects, parcels, fleets, etc.). It provides business customers with smart tools to monitor, track, optimize, and manage their assets in the State of Qatar to achieve cost optimization and efficiency

5. How do you track an asset?

Sensors are used to track assets. These sensors gather all related asset information, such as: location, environmental conditions such as humidity and temperature, mishandling, etc. The sensors are equipped with Vodafone IoT SIMs, which transmit sensor data to Vodafone IoT Platform to generate insights, reports, and other management tools.

6. How does IoT Asset Tracking work?

IoT Asset Tracking works with 3 main elements: Hardware, Software, and Connectivity. Assets are equipped with sensors (Hardware), which gather all related asset information, such as: location, environmental conditions such as humidity and temperature, mishandling, etc. The sensors are equipped with Vodafone IoT SIMs, which transmit sensor data to Vodafone IoT Platform. The Vodafone IoT Platform consolidates data coming from the sensors connected and analyses them for trends, insights, and other useful information. The analysed data, trends and insights are visible on a user friendly Vodafone Asset Tracking Application developed on Vodafone IoT Platform to enable end users to access data and visualization dashboards, download/access reports, set and receive alerts, and configure users and other functionalities.

7. What are the features of IoT Asset Tracking?

Devices suitable for a variety of assets in different industries. Track assets anywhere in Qatar on a secure & reliable network in historical mode. Alert & event based rule management including anti-theft alert, excessive idling and device battery alert. Manage assets allocations and set geofences. Track & monitor asset location, status, and environmental conditions. Access visualisation dashboards and download reports through a secure and dedicated IoT web portal & app. Customize solutions and services to business unique needs. Devices – enterprise-grade, pre-onboarded IoT Connectivity– reliable, secure network IoT Solutions Platform – secure, multi-tenant easy APIs Portal – visual maps, inventory, geofences Analytics – transparency in asset usage enabling better business outcomes & operational optimisation

8. How much does a tracking device cost?

Vodafone provides a minimum one-off service fee along with a monthly subscription fee based on the package selected (either Advanced or Plug & Go). To learn more on the fees, please allow us to contact you by providing your details here.

9. What assets should be tracked?

Vodafone’s IoT Asset Tracking service allows you to track any assets or objects the business wishes to track and monitor, ranging from heavy machinery, high value goods, to movable equipment and parcels.

10. What is the warranty on the device?

The warranty ranges from 1-3 years based on the Asset Tracking package the buyer is subscribing to.

11. What is the contract period for this service?

The contract period ranges from 1-3 years minimum subscription period, based on the IoT Asset Tracking package the buyer is subscribing to.

12. What kind of after service support is provided for IoT Assets Tracking (technical issues/ configuration)

The IoT Asset Tracking after-sale service support includes:

* Installation services (one time)
* Testing and configuration services (one time)
* Training and software walk-through (one time)
* Dedicated account manager
* Software Maintenance, upgrades, etc.
* Hardware maintenance, hardware/software upgrades, troubleshooting, device replacements
**Terms & Conditions on Hardware and Warranty applies**
* Support Services available (basic or premium based on package subscribed)
* Customizations support available (extra cost)

13. What is the minimum lock-in period?

The minimum subscription period (lock-in period) ranges from 1-3 years based on the Asset Tracking package the buyer is subscribing to.

14. Does the tracking device need to be returned upon disconnection?

Yes, only applicable for Advanced Package.

15. What packages are available for Vodafone IoT Asset Tracking?

Vodafone provides 2 packages catered for its customers. Advanced and Plug & Go Package. Each has specific features and services catered to customer's needs. For more information on the packages, please visit Vodafone IoT Asset Tracking page: www.vf.qa/IoTAsset

16. How do I buy IoT Asset Tracking from Vodafone?

You have many ways to buy Vodafone IoT Asset Tracking services, you can contact your dedicated Vodafone Account Manager or go to our website and request for a call back. For Vodafone IoT Asset Tracking Plug & Go, you can buy it from our website or through your dedicated Vodafone Account Manager.

17. What does IoT Asset Tracking service include?

Vodafone provides its customers complete end-to-end product and service that enables customers to focus on maximizing their returns without investing on IoT implementations, analytics and hardware. Vodafone IoT Asset Tracking solutions include software, hardware, warranty, support services, installation services and many more.

18. How do I access Vodafone IoT Asset Tracking dashboards

Only customers who have purchased the solution have access to the dashboard. Once subscribed, Vodafone will provide you access to Vodafone IoT Asset Tracking Web Portal and Vodafone IoT Asset Tracking Mobile Application. Vodafone IoT platform and IoT analytics help customers manage and monitor their assets with highest efficiency.

19. Can I customize Vodafone IoT Asset Tracking Service?

Yes you can! Vodafone will gather all of your requirements and will share a solution and commercial proposal based on your needs.

20. Are there any preferred browser requirements for web portal?

No, it will be accessible across all the available browsers including Chrome, Mozilla, Edge, Firefox, Opera etc.

21. What is the minimum order for the product?

TBD

22. Is a backup created for the data?

Yes

23. What is the accuracy level for GPS?

Up-to 10-15 meters (Outdoor)

24. What is the optimal storage & operating temperature of hardware?

Operating Temperature Range: -20°C to +60°C Storage Temperature Range: -20°C to +60°C **dependent on HW design**

1. Who can access and use MyVodafone Portal?

The MyVodafone Portal has been built for Authorized contact of the account.

2. What can I do in MyVodafone Portal?

You can view real time account summary of all your Vodafone Enterprise services. You can view your bill summary, download your bill history and make payments against your billing profiles. Real time usage balance of your plans and add ons will be available with ability to activate Add-ons for your Mobile numbers. You can also view your account and profile details. Features will be constantly added to provide more self-service features

3. How can I access MyVodafone Portal?

Send an email to business.care@vodafone.qa from your Company email address that is shared with Vodafone. Ensure you write the Email subject as ‘MyVodafone Portal Access’ and share your company CR and the accounts you need access for. We will verify your details and send you an email and SMS once you are ready to set up your online account.

4. How long will the contact authorization process take?

The authorized contact who will be using the portal will directly receive an email/sms within 2 Days

5. I forgot my password. How can I login?

You can reset your password through the MyVodafone Portal ‘Forgot My password’ section

6. My existing authorized contact is leaving or is no longer the authorized contact of my company. How can I remove his/her access?

You can email us at business.care@vodafone.qa requesting to remove his/her access. Your company or you as the commercial registered authority need to inform Vodafone Qatar incase of any changes to your Authorized Contact.

7. Are the details I see on the portal the most updated account details?

All data displayed on the portal will be in near real time. Any changes you make will be reflected in near real time.

8. Can I now search for a specific number in the portal?

Yes, a new filter allows you to search for specific numbers across Mobility, Fixed, and IoT services.

9. Why has the percentage of the remaining balance on plan disappeared?

Yes, instead of percentages, you will see actual remaining values (e.g., MB, minutes).

10. I have multiple accounts can I switch between them?

Yes, a drop-down list allows you to view and navigate between your accounts.

11. Is debit card payment supported?

Yes, debit card and Credit card payments are now enabled directly on the portal.

12. Where can I view my credit limit?

On the main page, you can view the assigned credit limit.

13. What is the resolution of the Ticket I have raised ?

You can review the resolution of your request in the comment tab

14. How do I request a credit limit change?

Step 1: Download the credit application form, sign and stamp it.

Step 2: Before uploading the PDF, make sure it includes the following four main files:

Signed credit application form
QID of authorized signatory
Valid CR copy
Valid establishment card

Step 3: Click "Send Request"

The request may be rejected if any of the following apply:

Signature mismatching in the credit application form
Missing signature
Missing stamp
Missing details mentioned in the credit application form
Expired documents (CR, Establishment etc.)
PDF attachment uploaded doesn’t include the four main files

15. What if I enter the wrong OTP multiple times?

After 3 failed OTP attempts, your portal access will be blocked for 24 hours. You will need to contact the Business Care team to validate your registered contact details and regain access.

16. Can I submit bulk requests during the bill cycle?

Yes. Bulk requests are now enabled during the bill cycle period. You can submit them via the portal.

17. What happens after I submit a bulk request?

The request will be completed within 48 hours. Any bill adjustments will be reflected in the next billing cycle.

18. Can I activate an eSIM for a new iPhone via the portal?

Yes. eSIM swap is now enabled for new iPhones. You can initiate the activation directly through the portal.

1. What is Enterprise Mobile End User Registration?

Mobile End User Registration is a mandatory requirement for all local corporate entities in Qatar, as directed by the Communications Regulatory Authority (CRA). This process ensures that corporate customers keep their information up to date by identifying and registering the employees or end users who are using the active mobile voice numbers under their corporate account. It is the company’s responsibility to provide accurate information and to maintain it regularly. CRA circular

2. What is the scope of End User Registration?

In compliance with CRA mandate, End-User information will be captured for Corporate Mobile voice service numbers. The following services will be excluded from the scope of the instructions:

Non-voice mobile services, such as Mobile Broadband,
Machine-to-Machine, Internet of Things, and
non-voice Fixed-Wireless Access services.

3. Who does End User Registration apply to?

End User Registration applies for all legally registered local corporate entities operating in Qatar. These include:

Government ministries and agencies
Private sector companies across all industries
Non-profit organizations and associations
Educational and healthcare institutions
Banks and financial institutions

4. Who is responsible for End-User Registration?

The Company’s Authorized Representative is responsible to provide the end-user’s first name, last name and an acceptable identification number (“ID”) for each individual voice mobile service under their corporate accounts. Acceptable IDs are:

Qatar IDs (“QID”).
Gulf Cooperation Council (“GCC”) countries IDs.
Passports, and any other identification documents that will be approved in the future.

5. Will the Corporate mobile end user registration impact the employee’s personal or mobile account?

Mapping the end-user name and ID of the end-user/employee under the Corporate account will not affect the employee’s personal account within Vodafone. They are independent of each other.

6. How to register End User details?

Access My Vodafone Portal and Register your business mobile users now via MyVodafone Portal
For step-by-step guidance, you may download the user guide here or view the tutorial here

7. What are the steps in updating the business mobile numbers against the current end user in My Vodafone Portal?

From the Dashboard, click Mobility and then click Account Details (top right)
Update the end user details to the “Undefined” mobile numbers:
- Single End User Registration: Modify single number
- Multiple End User Registration: Export the Excel list and update the end user details then upload it again

8. How long will it take for the changes to be reflected once I register the end users in My Vodafone portal?

The end user registration updates will be reflected in real-time.

9. Can I register more than one end user to a single mobile?

The Company’s authorized(s) person can assign more than one end-user to an active mobile number for cases where the number is shared between more than one end user/employee. There is no limit to the number of users to be mapped.

10. What if the current end user has left, can I update the information?

It is the Company’s authorized(s) person’s responsibility to ensure that the information provided is accurate and up to date. Access the My Vodafone portal and update the current user details.

11. What happens if the mobile service is disconnected or transferred to another company?

The end user information mapped against the number will be removed. If the number was moved to another Corporate account, the new company will have to register the active number within their account.

12. I have issues in registering the end-users in the portal. What should I do?

For any issues, you can contact business care 110 or business care email at business.care@vodafone.qa

13. What would happen if I did not register the company’s end users in MyVodafone Portal?

Vodafone will provide reminders every 30 and 60 days from the time the mobile services are active in your Corporate Account. Until an end-user is registered, the mobile numbers will be mapped to the Company’s Authorized Representative ID details. Failure to complete user registration by the 60th day will result in regulatory non-compliance and consequently may lead to service disruptions.

14. How do I resume the services that were barred due to non-compliance?

The authorized person is to update the end-user details immediately in the MyVodafone portal. Once done, the service will be resumed.

1. How will the add ons that I activate on the portal be billed?

Recurring add Ons will be billed on pro rated basis depending on the date you activate the add on and the bill cycle you are in. Non Recurring add ons will be added to your bill.

2. How will be recurring add ons be activated?

Recurring add ons will be added based on family grouping. Each Family grouping can have 1 add on active. For instance, If you have an active add on from Group A and wish to activate another add on from Group A, your existing Group A add on will be replaced with the new Group A add on.

Add On Family Grouping:

Group A	Group B	Group C	Group D
200 Local Minutes Add-on	1GB Data Add-on	Bangladesh 15	Lite Key
1500 Local Minutes	2GB Data Add-on	Nepal 15	Turkey QR35 Add On
300 Local Minutes	3GB Data Add-on	Sudan 15	India QR35 Add On
Unlimited Local Minutes	4GB Data Add-on	Sri Lanka 15	Bangladesh QR35 Add On
Local Minutes Extra	Internet Pack 110	Syria 15	Egypt QR35 Add On
Local Minutes Plus	Internet Pack 200	EGYPT15	Nepal QR35 Add On
1000 Minutes Local Voice Minutes monthly Pack	Internet Pack 70	INDIA15	Sri Lanka QR35 Add On
500 Minutes Local Voice Minutes monthly Pack		Pakistan 15	Pakistan QR35 Add On
		Philippines15	Philippines QR35 Add On