Employee offer for select list of companies

Last Updated 27 April, 2026

Employee Plan term: Current term

• Extra benefits will be valid for 12 months from the date of the activation of the offer.
• After 12 months, the offer may be extended further if the customer continues to meet the eligibility criteria and the product being available in the market.

Change to Employee Plan term: 15th September

• Extra benefits will be valid for 12 months only from the date of the activation of the offer.

Terms & Conditions for the Samsung Galaxy Z Products Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can place Pre-orders for Samsung Galaxy Z products exclusively Online.
• Customers can pre-order between July 10 – 23, 2024, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, Landmark, Wakra, Mall of Qatar, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the iPad Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between May 9th till 13th, 2024, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the Samsung Galaxy S24 series (Handset) Pre Orders

Last Updated 27 April, 2026

• Customers (“You/Customer” must be 18 years or older and resident in Qatar to pre-order the Handset by providing their valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be invalid and cancelled.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• Customers can pre-order only between 17 – 27 January 2024, subject to stock availability. Delivery dates Launch date are estimates only and will be subject to confirmation by the Handset manufacturer which is beyond Vodafone Qatar’s reasonable control.
• When you order products and services from this site (Vodafone.qa), we treat this as an offer from you to purchase such products and services.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset once the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• Our returns policy means you can change your mind. You can cancel and return your order, whatever the reason. However, in case of cancellation due to any reason, the customer’s full payment will be refunded within fourteen (14) working days to the same card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• Vodafone Standard Postpaid and Prepaid T&C shall apply for the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• These terms are governed by the laws of State of Qatar.

Combo QR100

Last Updated 27 April, 2026

1. Combo QR 100
   • This is a standard Prepay recharge offer.
   • This Prepay recharge offer is called Combo QR 100
   • Vodafone Prepaid customers who recharge with Combo QR 100 will get benefits as per the table below:

   Price (QR)	Local Data (GB)	Local Minutes (Mins)	Endless Internet (Kbps)	Validity (Days)
   100	16	360	256	30 Days

   • Customers get above benefits upon recharge of Combo QR 100
   • Combo QR100 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
   • Combo QR 100 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
   • The benefits are added automatically on recharge.
   • All the other Vodafone’s standard Prepaid T&C apply.

GigaHome Fiber Daily wins

Last Updated 27 April, 2026

Vodafone Qatar is launching a new Lucky Draw campaign starting from 27 March 2023 that will run till 31 December 2023. The idea is to have a daily winner from customers who buy a new GigaHome Fiber connection each day, for the 279 days of the campaign period. As a part of this campaign, the new GigaHome fiber customers will be eligible to win either a prize or a monthly Prize. The detailed mechanics are given below.

Campaign Mechanics + Terms & Conditions

• All new Vodafone GigaHome Fiber customers (“Customer”) who buy a new GigaHome fiber connection during the promotion period, will automatically be eligible for this “GigaHome Lucky winner campaign” (“Promotion”).
• Promotion period shall be from 26 March 2023 till 31 December 2023 (“Promotion Period”).
• During the Promotion Period, Customers can win one of the two (2) prizes as below:
  • Monthly Winner Prize: Home rent for a year of up to QR 84,000 or an amount equivalent to the Customers annual home rent agreement (whichever is lower). In case the customer owns his own house then QR 84,000 (9 winners total) (“One year of home rent free”) or
  • Daily Winner Prize: one year of home internet free (285 prizes, one winner out of per day new sales) (“Free home internet for a year”)

• Lucky Draw will be conducted in presence of Ministry of Commerce and Industry (“MOCI”) official on dates mentioned in Appendix.
• Customer who were with Vodafone Qatar’s GigaHome Fiber services anytime in the past 12 months will not be eligible.
• This Promotion is only for fibre connected homes only and excludes all other services.
• Free home internet for a year will mean 100% discount on plan rental for any of the following, fiber plans chosen by the customer at the time of sale:
  • GigaHome Essential Fiber plan QR 250/month rental
  • GigaHome Classic Fiber plan QR 300/month rental
  • GigaHome Premium Fiber plan QR 450/month rental
• To get the Monthly prize the customer will present his current rent agreement or a legal document that declares his own house, based on which an amount will be paid out. There will be a cap of QR 84,000 for annual rent payout. In case the customer owns his own home, then QR84,000 will be paid out. The amount will be paid by wire transfer in customers account.
• The Monthly prize winner’s home rent contract /or own house should be in their own name and for the same home for which Vodafone Qatar activated the fiber connection.
• This promotion is not valid for Vodafone employees.
• Customer can win only once any of the two prizes during the entire Promotion Period. If the same winner wins again the next winner will be selected to allow other customers to participate and win.
• On being selected, the Customer must come in person along with the QID which was used for purchasing the connection to claim the Prize. Time, location and date of prize collection will be intimated to customer via call and SMS after MOCI approval.
• If the customer agrees, Vodafone may use the name, photo and/or video of the winning customers for promotional activities which Vodafone may publish in social media and other channels after notifying MOCI.
• Monthly prize winner will be sent via wire transfer provided their QID / Passport and QID in rent agreement\ house ownership matches with Vodafone GigaHome Fiber connection as per Vodafone database. If not, Vodafone will select another random winner form the qualified pool.
• If Vodafone is unable to reach the winner within 2 days, then the next eligible customer will be called.
• Customer must come on Vodafone’s specified date, location and time to Claim their Prize or request for extension with a valid reason.

Appendix

Digital Draw schedule

Ramadan Roaming Offer

Last Updated 27 April, 2026

• Vodafone Passport subscribers
  • Vodafone Weekly Passport subscribers can only use the additional roaming data on GCC networks and cannot be used in other countries or operators.
  • The Promotional allowance on Vodafone Passport will be used at higher priority before the regular Vodafone Passport allowance.
• Terms and Conditions apply.

Consumer Unlimited Plans Terms and Conditions

Last Updated 27 April, 2026

Unlimited Plans Terms and Conditions:

• Unlimited 300: you will have the first 20 GB at full 5G speed, then you will have unlimited data at the speed of 2 Mbps. The fair usage policy for the 2 Mbps data is 480 GB.
• Unlimited 375: You will get the first 50 GB at full 5G speed, then you will have unlimited data at the speed of 10 Mbps. The fair usage policy for the 10 Mbps data is 450 GB.
• Unlimited 450: You will have the first 200 GB at full 5G speed, then you will have unlimited data at the speed of 15 Mbps. The fair usage policy for the 15 Mbps data is 300 GB.
• Unlimited VIP: you will have 500GB at full 5G speed, then data speed is reduced to 64 kbps.

• The roaming data included in the Unlimited 300 plans is for the following countries

• The roaming data included in the Unlimited 450 & the roaming Data + the roaming minutes in the Unlimited VIP plans is available in the following countries.

• All plans has a Roaming Rate of QR 1 per minute for incoming and outgoing calls in the following countries.

• International Minutes included in the plans can be used to call the following countries:

There is a fair usage policy of 50 usages per year, which is on average one parking per week, every week for the entire year. Once the limit reached, Vodafone may disable the Valet Parking Privilege at its own discretion. In addition, the cardholder must only use each card, which means that each Valet service will be provided once per hour, and cannot be shared amongst other users/cars.

• Valet Parking fair Usage Policy

• New Speed Boosters for the Unlimited 5G Plans:
• Eligible Passport packs Add-ons for the Unlimited 5G Plans:

Those add-ons are valid in the same countries provided for the roaming countries for Unlimited 450 & Unlimited VIP plans.

• Eligible International Add-ons for the Unlimited 5G Plans:

Vodafone Entertainer

Last Updated 27 April, 2026

Vodafone Entertainer App (“App”) is available for all Vodafone Qatar’s Prepaid customers (“Member”) who can get the Vodafone Entertainer by downloading the App on the AppStore for Apple devices and Play store on Android devices and avail discounts and offers on hundreds of offers such as ‘buy one get one free’ etc. detailed below (“Offer”). On downloading the App and accepting the below terms and conditions, the Customer agrees to the below rules of use. The App can be used seven (7) days a week, at any time during the issuing merchants trading hours with minimal exclusion days (see Clause 1.10). Member should read the Rules of Use below to familiarise themselves and adhere to it.

• RULES OF USE (“Rules”)
  To use any of the App’s Offers, the Members are subject to these Rules of Use (“Rules”) and any terms of use mentioned in the Offers by the participating merchants/venue (“Merchants”). Members should read these Rules carefully prior to using any Offer.
  • Redeeming the Offers
    • Redeeming an Offer on the App is very simple; follow the steps below:
      1. Select a Merchant of your choice on the App
      2. Present your mobile device with the Offer selected by you to the server prior to the bill being presented
      3. The Merchant is prompted to enter their PIN
      4. Once the Merchant has entered their PIN, the Offer will be redeemed, and the item or service will be removed from your bill.
    • To redeem more Offers, simply repeat the same process but up to a maximum of four (4) Offers per visit/booking/table for a group of 8 people or more can be used.
  • Offer Validity
    • Offers are only redeemable with the issuing Merchants and apply only to the items/services and location(s) specified on the Offer in the App.
    • Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programmes.
    • Offers are valid seven (7) days a week at any time during the issuing merchant’s trading hours, unless specified on the Offer and may be subject to exclusion days (see Clause 1.10).
    • If a Merchant refuses to honour any Offer, please get in touch Customer Service through a dedicated email - vodafoneqatar@theentertainerne.com.
    • Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
    • Offers are not redeemable for cash.
    • Three Offers are available per Merchant and not per outlet. Thus, when you redeem an Offer it will show as redeemed at all locations for that Merchant. Once you have redeemed all Offers for a Merchant, all locations will be locked.
  • Food & Drink Offers
    • A main Course or main menu (“Main Course”) Item is defined as the main element of a customer’s lunch or dinner – i.e. not a starter, side dish or dessert or shared platters. We are not responsible for a Merchant’s menu’s specific layout/design. If in doubt, clarify with the server before placing an order.
    • One Offer can be used to redeem one qualified item only, unless otherwise specified
    • One Offer can be used by 2 people, up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1 above). This Rule applies regardless of the product the Offer is from, e.g. a group of 4 people can redeem 2 Main Course Offers at a restaurant.
    • The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g. buy one ‘Main Course’ and get one ‘Main Course’ free; or buy one ‘Sushi Set Lunch’ and get one ‘Sushi Set Lunch’ free.
    • Only one bill will be presented per table, per group. No splitting of bills will be allowed.
    • Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, Buffets, set price brunch menu, theme nights, special offers or in conjunction with B.Y.O). Unless otherwise indicated on the Offer.
    • Offers are not valid for take-away, unless otherwise indicated on the Offer.
    • Discounts do not apply to service charges
    • No corkage is allowed, unless otherwise specified
    • Containers included in informal dining and take-away can be used by 1 person, unless otherwise specified
  • Attractions & Leisure Offers
    • The Attractions and Leisure section on the app has two (2) types of Offers ‘Buy One Get One Free’ and ‘Discount Offers’.
    • A maximum of four (4) Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1 above)
    • Discount Offers can be used against the service/item/activity mentioned on the voucher which the customer, you will receive on the App. The discount will apply only on normal rates/prices and cannot be used in conjunction with other promotions or special offers. These Offers would need to be presented before the service/item/activity is purchased.
    • Terms & Conditions may vary with a number of activities, so kindly refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
    • Prior booking may be required for certain offers and/or activities
    • Offers will not be valid on any public holiday or exclusion days as mentioned in Clause 1.10 below.
  • Beauty & Fitness Offers
    • The Beauty and Fitness section has two (2) types of Offers: ‘Buy One Get One Free’ and ‘Discount Offers’
    • The ‘Buy One Get One Free’ offer can be redeemed in two ways:
      • One Offer can be used by 2 people within the same visit, with the second treatment or service being complimentary
      • One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on another visit. The complimentary treatment/service must be redeemed within the Offer validity period. Please note: gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.
    • The Discount Offer can be used against the service/item mentioned on the voucher in the App. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. These Offers would need to be presented before the service/item is paid.
    • Please present the Offer, at the commencement of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity
    • Prior booking is required please contact the Merchant with the contact information provided in the App.
  • Fashion & Retail Offers
    • There are two (2) types of offers - ‘Buy One Get One Free’ and ‘Spend This Get That’ Offers as below:
      • When redeeming the ‘Discount Offers’ from the Fashion & Retail section, you will be given the discount off on the item/service mentioned on the voucher
      • When redeeming one of the ‘Spend This Get That’ Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill.
    • Offers in the Fashion & Retail section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
    • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met.
  • Everyday Services Offers
    • There are 2 types of Offers for Everyday Services ‘Buy One Get One Free’ and ‘Spend This Get That’ Offers as below:
      • When redeeming the ‘Discount Offers’ from the Everyday Services section, you will be given the discount on the item/service mentioned on the voucher
      • When redeeming one of the ‘Spend This Get That’ Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill.
    • Offers in the Everyday Services section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
    • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met
  • Travel Offers
    • Buy One Night, Get One free’ offers at over 50 selected hotels & resorts throughout GCC and Asia.
    • To redeem an offer at one of our awesome hotel partners, you have 2 options:
      • Use the e-mail icon on the hotel’s page in the app and send a booking request.
      • Call the hotel directly and advise them that you have VODAFONE ENTERTAINER 2-for-1 offer and would like to make a booking.
      • E-mail the hotel reservations team with your booking request using the VODAFONE ENTERTAINER 2-for-1 offer.
      • Call the hotel directly and advise them that you have VODAFONE ENTERTAINER 2-for-1 offer and would like to make a booking.
    • The hotel will give you the best available rate for your booking.
    • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met
    • Please refer to the specific Hotels Worldwide – Rules of Use to know how it works and how to book these exclusive Member hotel offers and prior to making a booking and checking in at hotel.
  • HOTEL OFFER
    • Each participating hotel provides ‘One Complimentary Night’ Hotel Offer
    • The Hotel Offer is valid for one complimentary night when one night of equal or greater value is purchased at ‘Best Available Rates’ (See Section 4 “HOTEL TERMS” below)
    • The Hotel Offer excludes taxes, service charges and tourism fees
    • The Hotel Offer is based on a discount off the ‘Best Available Rate’ or ‘Best Flexible Rate’ defined as the fully flexible ‘non-restricted’ rate of the day quoted directly by the hotel reservations or hotel website
    • The Hotel Offer is based on a one time use for a minimum two nights consecutive stay
    • The Hotel Offer applies to the room only rate, excluding breakfast (unless otherwise specified on the Hotel Offer)
    • The Hotel offer is valid for all room categories however it may not apply to ‘Club or Executive’ rooms, at the hotel’s discretion
    • A limit of one Hotel Offer per room booked may be used. A maximum of one night will be complimentary per room booked per stay. The lowest nightly rate quoted will qualify as the complimentary night
  • HOTEL OFFER BOOKINGS
    • The Hotel Offer is ‘Subject to Availability’ (see Section 4 “HOTEL TERMS” below) of rooms allocated to the Vodafone Entertainer promotion at the time of booking
    • The Hotel Offer is only valid for bookings made directly by calling or emailing the hotel’s reservations desk. Vodafone Entertainer members are required to request availability of the Hotel Offer at the time of booking
    • The Hotel Offer is not valid for online bookings via the hotel website or any third party website
    • Advanced reservations must be made directly with the hotel, prior to arrival. The Hotel Offer is not valid for walk-ins without a prior reservation
    • The Hotel Offer does apply to corporate, group or conference rates or travel agency bookings and may not be combined with other discount offers or programs including rates on third party travel or daily deal websites
    • This Hotel Offer may not be available during public holidays. Minimum night stays and special event or seasonal restrictions may apply
    • The Hotel Offer is valid for new bookings made in accordance with these Rules and does not apply to any existing booking where a deposit or payment has been made
    • Hotel rates are quoted in local currency or as specified by the hotel.
    • The Hotel Offer does not include air travel, hotel transfers or other inclusions unless otherwise specified on the Hotel Offer
    • All bookings are subject to the standard payment and cancellation policies (see Section 5 “HOTEL POLICIES” below)
    • To redeem the Hotel Offer, the Vodafone Entertainer mobile application digital of the Hotel Offer must be presented at the hotel reception at the time of check in
    • The Hotel Offer is valid for travel up to 30 December of the year indicated on the Offer, unless otherwise specified.
  • HOTEL POLICIES
    • All bookings are subject to the applicable hotel’s standard reservations, payment and cancellation policies. Before finalising your reservation, please review the hotel’s policy on advance deposits, cancellations and late arrival guarantees. The Vodafone Entertainer will not accept any responsibility for each hotel’s management policies.
  • HOTEL TERMS
    • What Is ‘Subject to Availability’?
      The Hotel Offers are ‘Subject to Availability’ of rooms at the discounted rate allocated to this promotion at the time of booking at each hotel. When this allocation of rooms is filled, the Hotel Offer may then no longer be available to Vodafone Entertainer members, even if the hotel still has rooms available to the hotel offers availability & availability of the Hotel Offer with hotel reservations at the time of booking.
    • Public Holidays / Seasonal Restrictions
      The Hotel Offers may not be available during public holiday periods including Eid holidays in GCC destinations. Some hotels may also have minimum night stay requirement for all bookings, or specific block-out dates during special event or peak seasonal periods. This requirement may also apply to the Hotel Offers. Please check with the hotel prior to making a booking.
  • HOTEL CUSTOMER SERVICE Middle East (Head Office): +971 4 427 9575 or email: travel@theentertainerne.com Asia: +65 6221 1935 or email: travel@theentertainerasia.com Africa: + 27 21 276 1761 Europe: + 44 203 826 5700
  • Monthly Offers
    • Monthly Offers change every month and are often for items and services different to the main offers. The validity is marked on the Offer however, we reserve the right to remove Monthly Offers at any time and cannot be held responsible if a Monthly Offer is discontinued prior to the end of the validity period.
    • Monthly Offers do not deplete after use and can be used multiple times during the validity period; however, the use is restricted to 4 times per account, per merchant, per day
    • Monthly Offers are subject to the standard Rules of Use
  • Exclusion Days
    • Offers can be used seven (7) days a week, excluding the following days and any other public holidays as announced by the State of Qatar (subject to Merchant discretion):
      • 24 December
      • 25 December
      • 31 December
      • 1 January
      • Eid Al Fitr
      • Eid Al Adha
      • 14 February
      • National Day
      • National Sports Day (Qatar)
    • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
  • General
    • The barter, trade, sale, purchase or transfer or compensation of this product or any of its Offers or contents by any person or entity including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by the Vodafone Qatar P.Q.S.C and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies (“Vodafone Qatar”).
    • The product and its Offers or content are intended for the non-profit use of the individual purchaser of the Offers.
    • The use of the product or any of its Offers for advertising purposes is strictly prohibited.
    • Any use of the Offers in violation of these Rules will render the Offers void, and the Vodafone Qatar’s will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law.
    • Vodafone Qatar will not be responsible for the closing down or refusal of any Merchant to accept the Offers; however, we will use reasonable efforts to rectify the situation, to the extent possible.
    • Vodafone Qatar will not be responsible in the event that acts of God, fire casualties, illness, injury or other force majeure events beyond its control, prevent you from using any Offer.
    • These terms and conditions are and shall be subject to the Laws of Qatar and courts in Qatar shall have the sole jurisdiction to settle any matter.

Launch of Night Data on Combo100 and Combo150

Last Updated 27 April, 2026

• Starting 1st May 2024 till 21st July 2024 the Night Data will be available on Combo100 and Combo150 products

Combo QR 100 – Permanent Product

• Vodafone Prepaid customers who recharge with Combo QR 100 product will get benefits as per the below table:

• Customers get above benefits upon recharge of Combo QR 100.
• Combo QR 100 is available on MyVodafone app, Vodafone website (Vodafone.qa), Vodafone stores, and/or at any Vodafone authorised retail outlets.
• Combo QR 100 is available on E-Top up & E-Voucher channels in Vodafone stores and Vodafone authorised retailers.
• The benefits are added automatically upon recharge.

Combo QR 100 – Night Data Promotion

• Starting from 1st May 2024 till 21st July 2024, customers who recharge with Combo100 will get additional 6 GB of Night Data
• Extra 6 GB Night Data will be valid from 10 pm till 4 am.
• Customers will get the extra benefit automatically upon recharge with Combo QR 100.

Combo QR 150 – Permanent Product

• Vodafone Prepaid customers who recharge with Combo QR 150 product will get benefits as per the below table:

• Customers get above benefits upon recharge of Combo QR 150.
• Combo QR 150 is available on MyVodafone app, Vodafone website (Vodafone.qa), Vodafone stores, and/or at any Vodafone authorised retail outlets.
• Combo QR 150 is available on E-Top up & E-Voucher channels in Vodafone stores and Vodafone authorised retailers.
• The benefits are added automatically upon recharge.

Combo QR 150 – Night Data Promotion

• Starting from 1st May 2024 till 21st July 2024, customers who recharge with Combo150 will get additional 6 GB of Night Data
• Extra 6 GB Night Data will be valid from 10 pm till 4 am.
• Customers will get the extra benefit automatically upon recharge with Combo QR 150.

Launch of new QR 15 Recharge Denomination

Last Updated 27 April, 2026

• The following products are available on QR15 denomination.
  • Combo 15
  • Flex 15
  • Credit 15
  • International 15
  • Data 15

Combo QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge offer is called Combo QR 15
• Vodafone Prepaid customers who recharge with Combo QR 15 product will get benefits as per below table:

• International Minutes

• Customers get above benefits upon recharge of Combo QR15
• Combo QR 15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Combo QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.

Credit QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Credit QR 15
• Vodafone Prepaid customers who recharge with Credit QR 15 product will get benefits as per below table:

• Customers get above benefits upon recharge of Credit QR15
• Credit QR 15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Credit QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.

Data QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Data QR 15
• Vodafone Prepaid customers who recharge with Data QR 15 product will get benefits as per below table:

• Customers get above benefits upon recharge of Data QR15
• Data QR 15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Data QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.

Flex QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Flex QR 15
• Vodafone Prepaid customers who recharge with Flex QR 15 product will get benefits as per below table:

• Customers get above benefits upon recharge of Flex QR15
• Flex QR 15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Flex QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.

International QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called ICC QR 15
• Vodafone Prepaid customers who recharge with ICC QR 15 product will get benefits as follows.
• 28 Minutes to 14 countries (Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan)
• Bonus Minutes as listed Below:
  • India – 140 Mins
  • Pakistan – 70 Mins
  • Bangladesh – 70 Mins
  • Philippines Globe – 70 Min
  • Indonesia – 45 Mins
  • All International minutes are valid for 14 days.
• Customers get above benefits upon recharge of International QR15
• International QR 15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• International QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.

Changes on flex recharge

Last Updated 27 April, 2026

Changes on Flex QR 10 recharge

Starting 1 May 2024, bonus data of 260 MB with Flex QR 10 recharges will be discontinued. Customers will continue to enjoy the regular benefit of 70 Flex valid for 3 days with every recharge of Flex QR 10.

Reduction in Hadaya Bonus

Starting 1 May 2024, the 22% bonus on App and Web recharges of Flex products will be revised to 10% extra bonus as per the table below.

Ramadan Special Offer

Last Updated 27 April, 2026

• All Vodafone Prepaid customers (“Customers”) will get a special 1GB (“Promotion”) during the duration of the promotion.
• The offer is only available for prepaid customers.
• The offer is applicable on combo, data, or flex recharges of QR35 and above.
• The offer is only valid for recharges made through My Vodafone App & Website.
• The customer(s) needs to recharge and will then be prompted to visit My Vodafone App Offer Page to claim the offer by accepting it.
• The 1GB bonus data is valid for 1 day from the time of claim.
• Customers can only claim one bonus per recharge.
• Customers must opt in (accept offer) to get the 1GB offer.
• Once the customer accepts the 1GB offer they will get a confirmation SMS.
• Customers can claim the bonus multiple times in case of multiple recharges of QR =>35.
• In cases of multiple recharges on the same day, Offer benefits will accumulate however the validity of the offer will remain the same.
• The 1GB offer will only be visible on My Vodafone App Offer Page to customers who have done a recharge of QR =>35 & will only be available for acceptance on the same day.
• Vodafone standard Prepaid terms and conditions apply.
• Offer valid from 10th March to 13th April 2024.

Terms and Conditions for Daily Free Ramadan Gift

Last Updated 27 April, 2026

• All Vodafone Consumer Prepaid and Consumer Postpaid voice (“Customer”) who login to MyVodafone App are automatically eligible for “Daily FREE Ramadan Gift” (“Promotion”)
• All customers who login to app and claim their “Daily FREE Ramadan Gift” will also be automatically eligible for chance to win one of the 5 Samsung S24 handsets.

• Customers have to Login daily to My Vodafone App to get FREE benefits.
• Prepaid customers will get one of the below FREE benefits:
  • Local Data, Flex, Local Minutes or MyBook subscription
• Postpaid customer will get one of the below FREE Benefits:
  • Local Data and Local Minutes
• The promotion period is valid from 14th March 2024 to 13th April 2024 (“Promotion Period”).
• Each Vodafone prepaid and postpaid mobile number can redeem ‘Daily Ramadan Gfit’ only once every day during the promotion period.
• Customer can login My Vodafone app with multiple mobile numbers, claim Daily FREE Ramadan Gift from each number and be eligible for lucky draw for Samsung S24
• Only 1 Mobile number can win Samsung S24 once during entire promotion period.
• On being selected, the Customer must come in person along with the mobile number which was used for recharge as the winner along with their QID to collect Samsung S24 from Vodafone’s Msheireb office. Time and date of prize collection will be intimated to customer via call and SMS after Ministry of Commerce & Industry approval.
• Lucky Draw will be conducted in presence of Ministry of Commerce & Industry official on 23rd April 2024
• Customer must come on Vodafone’s specified date and time to collect their Prize or request for extension with a valid reason.
• Customer should collect the prize within 90 days of intimation (by call or SMS). Failure to collect will lead to forfeiture of the prize by Vodafone. All unclaimed cash prize reward will be handed over to Qatar Charity after Ministry of Commerce & Industry approval.
• Vodafone’s standard Prepaid and General Competition T&C apply.

Discontinuation of Combo QR 30 & Combo QR 60 recharges

Last Updated 27 April, 2026

• Effective from 25^th October 2023, Combo QR 30 & Combo QR 60 Recharge products will be discontinued from our digital channels - eTop-up, Website & My Vodafone App.
• Effective from 15^th December 2023 Vodafone Qatar will no longer supply Combo QR 30 & Combo QR 60 recharges in the form of e-voucher & Paper scratch cards, to the Distributors and Retailers.
• Our valued Customers can continue to purchase our best-selling Combo QR 35 & Combo QR 65 products from all channels.

Prepaid - Nepal Product changes

Last Updated 27 April, 2026

Vodafone Qatar Notice

Starting 15 December 2023, following changes will be made to Nepal International Calling products and rates.

Prepaid

• International QR 10: Nepal international calling minutes will be revised to 35 minutes.
• Combo QR 35: No changes in Combo 35 recharge, customers will continue to get 35 minutes to Nepal.
• Combo QR 65: Nepal International calling minutes will be revised to 75 minutes.
• Flex Recharges: Flex rate for per minute call to Nepal will be changed to 4 flex from 2 flex per minute.
• International QR 20: Bonus Nepal international calling minutes will be revised to 30 minutes.
• International QR 20: 38 International minutes will not be applicable for calls to Nepal.
• Nepal International Combo Packs of QR 10, QR 20, QR 50, QR 90 will be discontinued.
• Nepal Super pack of QR 2 which gave the rate of 15 Dirhams per minute to Nepal will be discontinued.
• Nepal Super pack of QR 1 which gave the rate of 25 Dirhams per minute to Nepal will be discontinued.

Prepaid ICC (International Calling Cards) & Nepal Product Changes

Last Updated 27 April, 2026

Vodafone Qatar Notice

Starting 20 Mar 2024, the following changes will be made to international calling products.

Prepaid Nepal

• Combo QR 35: Nepal International calling minutes will be revised to 25 minutes.
• Combo QR 65: Nepal International calling minutes will be revised to 50 minutes.

Prepaid International Products

The following international calling products will be discontinued & will no longer be available:

• International 50
• International 60
• International 80
• International 100

Qatar National Sport Day Offer

Last Updated 27 April, 2026

• When: 13th of Feb 2024 (Only)
• Offer: 1GB Extra for Any recharge of =>35
• Validity: Midnight

Terms and Conditions for Validity update

Last Updated 27 April, 2026

The validity update for Prepaid plan is as set out below:

1. Credit

Every time a customer makes a credit recharge, the specific validity period set out below will apply. Credit recharge for Prepaid is as follows:

Above table implies the following:

• To extend credit balance validity, customer must make a subsequent credit recharge within the validity of the latest credit recharge.
• In case customer has credit balance and makes a subsequent credit recharge within the validity of the latest credit recharge, total credit balance validity gets extended for another 30 days as the validity of the latest recharge will apply.
• In case customer did not make a subsequent credit recharge to extend credit balance validity, after expiry date, his balance will be null.
• To extend outstanding credit balance validity, customer must make a subsequent credit recharge within the validity of his balance.
• Vodafone’s standard Prepaid T&C apply.

2. Mobile Internet Pack

Above table implies the following:

• Customer recharging with QR200 Mobile internet pack will get 35GB, valid for 30 days starting from the day of the recharge.
• Vodafone’s standard Prepaid T&C apply

Terms & condition for Validity changes

Last Updated 27 April, 2026

• Effective from 26^th October 2023, validity of Credit QR 10, Credit QR 20, Credit QR 30, Credit QR 35, Credit QR 50, Credit QR 55, Credit QR 60, Credit QR 80, Credit QR 100, Credit QR 150, Credit QR 200, Credit QR 300, Credit QR 500 and Mobile Internet QR 200 products have been changed to 30 days.
• Customers who have done a recharge with the above-mentioned products before 26 October 2023 will continue to enjoy the original validities of these products.

Combo Booster QR5 and Combo 35 & 65

Last Updated 27 April, 2026

QR 5 Combo booster:

All Vodafone Prepaid customers (“Customer”) who purchase the new QR 5-Combo booster (“Booster”) Add On within 30 days of recharging with Combo 30/60/100/120/125/150 (“Eligible Combo Recharge”) will get below benefits:

International minutes are as following:

• Bonus minutes are added on top of international minutes.
• International minutes always get applied no matter how many times the customer purchases the QR 5 Combo Booster within the validity of their Eligible Combo Recharge.
• QR 5 Combo Booster will give more benefits if a customer has purchased Combo 60/100/120/125/150 rather than Combo 30 in the last 30 days.
• This QR 5 Combo Booster does not work with any other recharge (example Credit/ ICC/ Data Only/ Flex/ Combo+)
• If Customer does not have active Eligible Combo Recharge (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, a Credit of QR 5 will be added to the customer’s account upon purchase of QR 5 combo Booster.
• QR 5 Combo Booster can be purchased from Vodafone Store & Vodafone authorised retailers.
• QR 5 combo booster will be available on E Top up channel in Vodafone store and Vodafone authorised retailers.
• QR 5 Combo Booster is not available on E-voucher in Vodafone store and Vodafone authorised retailers or paper Recharges.
• Vodafone’s standard Prepaid T&C apply.

Combo QR 35 & QR 65 Recharges:

Vodafone Prepaid customers (“Customer”) who recharge with Combo QR 35 or Combo QR 65 products (“Eligible Recharge”) will get benefits as per below table:

• Above benefits are available only on Eligible Recharge done through the My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Combo QR 35 & Combo QR 65 will be available on E Top up & E-voucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
• The benefits are added automatically on recharge.

International Minutes included in the Eligible Recharge are as below:

Vodafone Prepaid Customers who purchase the QR 5 Combo booster (“Booster”) within 30 days of recharging with either Combo QR 35 or Combo QR 65 will automatically get the below benefits:

• Prepaid customers that do not have active Combo QR 35 or Combo QR 65 purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, Credit QR 5 will be added to their account upon purchase of QR 5 combo Booster.
• Vodafone’s standard Prepaid T&C apply.

Terms and Conditions for International Calling Card QR 20

Last Updated 27 April, 2026

• This is a standard Prepay International recharge offer.
• This Prepay International recharge offer is called International Calling Card QR 20
• Vodafone Prepaid customers who recharge with International Calling Card QR 20 will get benefits as per the table below:

• Customers get above benefits upon recharge of International Calling Card QR 20
• International Calling Card QR 20 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• International Calling Card QR 20 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
• The benefits are added automatically on recharge.
• Customers will get 38 International Mins to 14 countries.
  • Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal and Sudan.
• Customers will simply dial *120# and select the country to activate country bonus international mins.
• Country Bonus:
  • 350 Mins to India or 500 Mins to Nepal or 150 Mins to Pakistan or 500 Mins to Bangladesh or 600 Mins to Philippines (Globe) or 60 Mins to Indonesia or 50 Mins to Sri Lanka (Dialog) or 30 Mins to Kenya or 30 Mins to Ethiopia or 30 Mins to Eritrea or 30 Mins to Ghana
• The International Calling Card QR 20, 38 International mins to 14 countries are valid for 30 days.
• The International Calling Card QR 20, Country bonus international mins are valid for 14 days.
• All the other Vodafone’s standard Prepaid T&C apply.

Combo Booster QR5 and Combo 35 & 65

Last Updated 27 April, 2026

QR 5 Combo booster:

All Vodafone Prepaid customers (“Customer”) who purchase the new QR 5-Combo booster (“Booster”) Add On within 30 days of recharging with Combo 30/60/100/120/125/150 (“Eligible Combo Recharge”) will get below benefits:

International minutes are as following:

• Bonus minutes are added on top of international minutes.
• International minutes always get applied no matter how many times the customer purchases the QR 5 Combo Booster within the validity of their Eligible Combo Recharge.
• QR 5 Combo Booster will give more benefits if a customer has purchased Combo 60/100/120/125/150 rather than Combo 30 in the last 30 days.
• This QR 5 Combo Booster does not work with any other recharge (example Credit/ ICC/ Data Only/ Flex/ Combo+)
• If Customer does not have active Eligible Combo Recharge (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, a Credit of QR 5 will be added to the customer’s account upon purchase of QR 5 combo Booster.
• QR 5 Combo Booster can be purchased from Vodafone Store & Vodafone authorised retailers.
• QR 5 combo booster will be available on E Top up channel in Vodafone store and Vodafone authorised retailers.
• QR 5 Combo Booster is not available on E-voucher in Vodafone store and Vodafone authorised retailers or paper Recharges.
• Vodafone’s standard Prepaid T&C apply.

Combo QR 35 & QR 65 Recharges:

Vodafone Prepaid customers (“Customer”) who recharge with Combo QR 35 or Combo QR 65 products (“Eligible Recharge”) will get benefits as per below table:

• Above benefits are available only on Eligible Recharge done through the My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Combo QR 35 & Combo QR 65 will be available on E Top up & E-voucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
• The benefits are added automatically on recharge.

International Minutes included in the Eligible Recharge are as below:

Vodafone Prepaid Customers who purchase the QR 5 Combo booster (“Booster”) within 30 days of recharging with either Combo QR 35 or Combo QR 65 will automatically get the below benefits:

• Prepaid customers that do not have active Combo QR 35 or Combo QR 65 (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, Credit QR 5 will be added to their account upon purchase of QR 5 combo Booster.
• Vodafone’s standard Prepaid T&C apply.

Terms and Conditions for MBB Promotion

Last Updated 27 April, 2026

• New Vodafone customers who subscribe, port-in, and/ or any existing Vodafone customers who upgrade their current mobile Wi-Fi plans to the mentioned plans below through Vodafone Qatar online and/or Retail channels will be eligible to receive Extra Data and discount (“the Offer”) included in their monthly plan rental as below:

• The Offer is available for all new, port-in, and existing customers subscribing to the Mobile Wi-Fi mentioned above starting from 8 Nov 2023 till 30 Nov 2023 (“Duration”)
• Price and Extra data will revert to the standard price and data after 6 months.
• Discount will be terminated if plan is migrated from Postpaid to Prepaid or cancellation of the plan.
• These benefits are in addition to the current benefits included in the Plans.
• Offer will be automatically available to the Customers and discount will apply on subscription through Online channels.
• Vodafone’s standard Postpaid terms and conditions apply.

Terms & Conditions for GigaHub WiFi Guarantee

Last Updated 27 April, 2026

• The existing Home internet terms & conditions apply
• WiFi Guarantee is supported by our Giga Hub that is powered by Wi-Fi 6 technology. The number of Giga Hubs needed by the customer depends on the home layout. Our technical team will provide customized requirement to the customer at the time of installation, based on the size and layout of the house\apartment. If the customer does not want to take the recommendation, then the WiFi in every corner is not guaranteed.
• Each GigaHub can be taken at the price of QR 10 per month or QR 20 for 12 months.
• If the customer subscribes to get the Giga Hub @ QR 10 per month, but disconnects before 24 months he\she will be required to pay the prorated price (for 24 months). e.g. if the customer leaves after 10 months, customer will need to pay remaining QR 10 x 14 months = QR 140 at the time of disconnection
• If the customer subscribes to get the Giga Hub @ QR 20 for 12 months, if the customer disconnects before 12 months he\she will be required to pay the prorated remaining price. E.g. if the customer leaves after 10 months, customer will need to pay remaining QR 20 x 2 months = QR 40 at the time of disconnection
• However, if the customer disconnects within the 30 days of try & buy period, the customer will bring back the mesh and no penalty shall be charged.
• WiFi guarantee means that there is a guarantee for the coverage around the house, but it does not mean that each corner of the house will get the full speed the customer subscribed to, as the signal tends to drop as you move away from the device. However the signal coverage will ensure basic usage of devices.

QR 5 Combo Booster and Combo QR35 and QR65

Last Updated 27 April, 2026

1. QR 5 Combo Booster
   • This is a new type of Prepay product.
   • This product is not a recharge, it is an add-on.
   • This add-on is called QR 5 Combo Booster.
   • QR 5 combo Booster benefits will only be added to customers that have recharged with Combo QR 30, QR 60, QR 120, QR 150 within 30 days prior to purchasing the QR 5 Combo Booster.
   • QR 5 Combo Booster will give more benefits if a customer has purchased Combo 60/120/150 rather than Combo 30 in the last 30 days.
   • This QR 5 Combo Booster does not work with any other recharge (example Credit/ ICC/ Data Only/ Flex/ Combo+)
   • If Customer does not have active Combo QR 30, QR 60, QR 120, QR 150 (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, Credit QR 5 will be added to their account upon purchase of QR 5 combo Booster.
   • QR 5 Combo Booster can be purchased from Vodafone Store, Vodafone App, Vodafone Website & Vodafone authorised retailers.
   • QR 5 combo booster will be available on E Top up channel in Vodafone store and Vodafone authorised retailers.
   • QR 5 Combo Booster is not available on E-voucher in Vodafone store and Vodafone authorised retailers.
   • It is not applicable to paper Recharges.
   • All Vodafone Prepaid customers (“Customer”) who purchase QR 5-Combo booster (“Booster”) within 30 days of recharging with Combo 30/60/120/150 will get below benefits:

   Eligible Recharge	International Minutes (1)	Validity	Life insurance (2)	Cash back on iPay (3)
   Combo QR 30	*10 Int’l mins + bonus as in (1)	30-days	QR 10,000	QR 3
   Combo QR 60 and above	**20 Int’l mins + bonus as in (1)	30-days	QR 10,000	QR 6

   • International Minutes

   *10 International Minutes to the countries below
   Egypt	Saudi Arabia
   India	U.A.E
   Philippines	Bangladesh
   Sri Lanka	Nepal
   Thailand	Sudan
   Bahrain	Indonesia
   Pakistan	Turkey

   Bonus to 6 countries
   Country	Bonus minutes
   India	45 mins
   Pakistan	25 mins
   Nepal	25 mins
   Bangladesh	25 mins
   Philippines	25 mins to Philippines globe
   Indonesia	16 mins

   **20 International Minutes to the countries below
   Egypt	Saudi Arabia
   India	U.A.E
   Philippines	Bangladesh
   Sri Lanka	Nepal
   Thailand	Sudan
   Bahrain	Indonesia
   Pakistan	Turkey

   Bonus to 7 countries
   Country	Bonus minutes
   India	75 mins
   Pakistan	75 mins
   Nepal	175 mins
   Bangladesh	250 mins
   Philippines	250 mins to Philippines globe
   Indonesia	30 mins
   Sri Lanka	25 mins

   • Bonus minutes are added on top of international minutes.
   • International and Bonus minutes are valid for 30 days.

   (2) Life Insurance

   • Customer purchasing the QR 5 Combo Booster (“Booster”) within 30 days of recharging with Combo 30 ,60, 120,150 will also get life insurance from QLM once they register.
   • To benefit from life insurance, Customer will have to register on QLM website ( www.qlm.com.qa )
   • Registration must be done within 30 days of the purchase otherwise life insurance will not apply.
   • The life insurance will be valid for 30 days starting from the day of registration with QLM.
   • If a customer does not continue to purchase QR 5 Combo Booster their life insurance will lapse after 30 days
   • QLM terms and conditions will apply for the life insurance.

   (3) Cashback on iPay

   • Customer who purchases the QR 5 Combo Booster within 30 days of recharging with Combo 30 ,60, 120 ,150 will also get cashback on iPay.
   • iPay is the first unbanked e-wallet approved by Qatar Central Bank through which the Customer can register their mobile number on the iPay App and enjoy the convenience of making instant international & local transfers from their mobile phone as well as make utility payments and in 5000 + outlets in Qatar. For more info on iPay and how to register, please go to (www.iPay.qa).
   • Cashback will be credited to customer’s iPay account within 72 hours of QR 5 Combo Booster purchase. QR 5 Combo Booster purchase must be within the validity of Combo 30 ,60, 120 ,150.
   • Cashback will be credited to the same MSISDN that did the purchase. In case Customer does not have an iPay account, they must register with iPay within 48 hours of purchase or cashback does not apply.
   • Cashback is included in the QR 5 Combo Booster product until 22nd November 2023.
   • Cashback Promo will run for 3 months until 22nd November 2023.

   (4) Other conditions

   • Only the first purchase of QR 5 Combo booster (“Booster”) within the validity of Combo packs will give all the benefits mentioned above.
   • International minutes always gets applied no matter how many times the customer purchases the QR 5 Combo Booster within the validity of their Combo 30/60/120/150
   • Ipay Cashback will only be applied once during the validity of the Combo 30/60/120/ 150 they have purchased.
   • Everytime a customer purchases a QR 5 Combo Booster and has registered for Life Insurance, the date of their life insurance will be extended by 30 days from the date of the purchase of the latest QR 5 Combo Booster.
2. Combo QR35 & Combo QR65
   • These are new standard Prepay recharge offers.
   • These new Prepay recharge offers are called Combo QR 35 & Combo QR 65.
   • Vodafone Prepaid customers who recharge with Combo QR 35 or Combo QR 65 products will get benefits as per below table:

   QR	Local data	Local Minutes	Endless Internet Speed	International Minutes (1)	Validity	Life insurance (2)	Cash back on iPay (3)
   35	3 GB	120 Minutes	128 Kbps	*10 Int’l mins + bonus as in (1)	30-days	QR 10,000	QR 3
   65	8 GB	240 Minutes	256 Kbps	**20 Int’l mins + bonus as in (1)	30-days	QR 10,000	QR 6

   • Customers get above benefits upon recharge of Combo QR35 or Combo QR65
   • Combo QR35 & Combo QR65 are available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
   • Combo QR 35 & Combo QR 65 are available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
   • The benefits are added automatically on recharge.
   • International Minutes included in the Eligible Recharge are as below:
   • International Minutes

   *10 International Minutes to the countries below
   Egypt	Saudi Arabia
   India	U.A.E
   Philippines	Bangladesh
   Sri Lanka	Nepal
   Thailand	Sudan
   Bahrain	Indonesia
   Pakistan	Turkey

   Bonus to 6 countries
   Country	Bonus minutes
   India	45 mins
   Pakistan	25 mins
   Nepal	25 mins
   Bangladesh	25 mins
   Philippines	25 mins to Philippines globe
   Indonesia	16 mins

   **20 International Minutes to the countries below
   Egypt	Saudi Arabia
   India	U.A.E
   Philippines	Bangladesh
   Sri Lanka	Nepal
   Thailand	Sudan
   Bahrain	Indonesia
   Pakistan	Turkey

   Bonus to 7 countries
   Country	Bonus minutes
   India	75 mins
   Pakistan	75 mins
   Nepal	175 mins
   Bangladesh	250 mins
   Philippines	250 mins to Philippines globe
   Indonesia	30 mins
   Sri Lanka	25 mins

   (2) Life Insurance

   • Customers that recharge with Combo QR35 or Combo QR65 will also get life insurance from QLM once they register.
   • To benefit from life insurance, Customer will have to register on QLM website ( www.qlm.com.qa )
   • Registration must be done within 30 days of recharge with Combo QR35 or Combo QR65 otherwise life insurance will not apply.
   • The life insurance will be valid for 30 days starting from the day of registration with QLM.
   • QLM terms and conditions will apply for the life insurance.

   (3) Cashback

   • Customer who recharges with Combo QR35 or Combo QR65 will also get cash back on iPay.
   • iPay is the first unbanked e-wallet approved by Qatar Central Bank through which the Customer can register their mobile number on the iPay App and enjoy the convenience of making instant international & local transfers from their mobile phone as well as make utility payments in 5000 + outlets in Qatar. For more info on iPay and how to register, please go to (www.iPay.qa)
   • Cashback will be credited to customer’s iPay account within 72 hours after they recharged with either Combo QR35 or Combo QR65
   • Cashback will be credited to the same MSISDN that did the recharge.
   • In case Customer does not have an iPay account, they must register with iPay within 48 hours of recharge or cashback does not apply.
   • Cashback is included in Combo QR35 & Combo QR65 until 22nd November 2023
   • Cashback Promo will run for 3 months until 22nd November 2023.

   (4) Other conditions

   Validity redution of Credit & Data Recharge Products

   • Effective from 15^th Oct 2023, validity of Credit20, Credit30, Credit50, Credit60, Credit80, Credit100, Credit150, Credit200, Credit300, Credit500 and MI200 products will be changed to 30 days.
   • Customers who have done a recharge with the above-mentioned products before 15^th Oct 2023 will continue to enjoy the current validities of these products.

   Discontinuation Combo 30 product

   • Effective from 25^th Oct 2023 Vodafone Qatar Combo30 Recharge product (Paper scratch cards, EVoucher & ETop-up) will be discontinued from all of our channels (both physical & digital channels).
   • Our valued Customers can continue to purchase our best selling Combo35 product.
   • Vodafone Prepaid Customers who purchase the QR 5 Combo booster (“Booster”) within 30 days of recharging with either Combo QR 35 or Combo QR 65 will have their life insurance validity extended for another 30 days starting from the day of the purchase and automatically get the below benefits:

   Eligible Recharges	International Minutes (1)	Validity
   Combo QR 35	*10 Int’l mins + bonus as in (1)	30-days
   Combo QR 65	**20 Int’l mins + bonus as in (1)	30-days

   • Prepaid customers that do not have active Combo QR 35 or Combo QR 65 (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, Credit QR 5 will be added to their account upon purchase of QR 5 combo Booster.
   • Vodafone’s standard Prepaid T&C apply.

Business Unlimited Plans Terms and Conditions

Last Updated 27 April, 2026

Business Unlimited Plans Terms and Conditions:

• Business Unlimited 300: 20GB at full 5G speed. Between 20GB and 500GB at 2Mbps speed. From 500GB until 1TB at 64Kbps speed. Fair Usage Policy for Business Unlimited 300 is 1TB.
• Business Unlimited 450: 200GB at full 5G speed. Between 200GB and 500GB at 15 Mbps speed. From 500GB until 1TB at 64 Kbps speed. Fair Usage Policy for Business Unlimited 450 is 1TB.
• Business Unlimited VIP: 500GB at full 5G speed. From 500GB until 1TB at 64 Kbps. Fair Usage Policy for Business Unlimited VIP is 1TB.

• The roaming data included in the Business Unlimited 300 plans is for the following countries:

• The roaming data included in the Business Unlimited 450 & the roaming Data + the roaming minutes in the Business Unlimited VIP plans is available + the roaming receiving minutes included in all the Business Unlimited 5G Plans in the following countries.

• All plans has a Roaming Rate of QR1 per minute for incoming and outgoing calls in the following countries:

• International Minutes included in the plans can be used to call the following countries:

There is a fair usage policy of 50 usages per year, which is on average one parking per week, every week for the entire year. Once the limit reached, Vodafone may disable the Valet Parking Privilege at its own discretion. In addition, the cardholder must only use each card, which means that each Valet service will be provided once per hour, and cannot be shared amongst other users/cars.

• Valet Parking fair Usage Policy

• New Speed Boosters for the Business Unlimited 5G Plans:
• Eligible Passport packs Add-ons for the Business Unlimited 5G Plans:

Those add-ons are valid in the same countries provided for the roaming countries for Unlimited 450 & Unlimited VIP plans.

• Eligible International Add-ons for the Business Unlimited 5G Plans:

* Available only for Globe Network

Effective from 30 September until 31 December 2019, Customers who buy or upgrade to the new Business Unlimited 300 or Business Unlimited 450 Plans will get a discount of QR50 every month for 6 months if they subscribe during the Promotion period. This offer is not valid on the Business Unlimited VIP Plan.

• Acquisition & Upgrade offer:

Global Data for Business

Last Updated 27 April, 2026

• All Vodafone Business Red Customers (“Customer”) will automatically receive the Vodafone Global Data (“VGD”) service from 21 May 2017 which converts their Business Red local data Plan allowance into roaming data for free while the Customer is roaming in the following Vodafone’s Global network countries below:
• 20 Destinations are included in Business Red M, Business Red L, Business Red XL and Business Red VIP below:

Qatar, United Kingdom, Turkey, Italy, Germany, Egypt, Spain, Hungary, Portugal, Australia, India, Romania, Czech Republic, Ireland, South Africa, Malta, Netherlands, Greece, New Zealand, Albania, Ghana.

• VGD applies only on local data in the Customers current Business Red Plan and excludes any data Add-Ons.
• The order of consumption of the VGD will be after Vodafone Passport Pack and Red Key data allowance has been consumed. This means that Customers having both Passport Pack and VGD, will consume Passport Pack data first.
• If a customer runs out of their data allowance while roaming they will be charged the standard roaming rates (QR15/MB). If a customer runs out of their data allowance while in Qatar they will be charged by the standard out of bundle rate (0.99/MB).
• Customer will receive an SMS notification when their data is consumed and customer can also check their remaining data allowance through the My Vodafone app or by dialing *129#.
• Vodafone General Business terms and conditions apply.

Exclusive Vodafone Plan curated for QNB First members 2022

Last Updated 27 April, 2026

• The Vodafone First Plans (“Plan”) below is only available for QNB First Qatar members. To become a QNB First member please contact QNB directly.

*Customers who subscribe to Vodafone First Plus or First Plan can add additional Vodafone Family Plan

** QNB First customers will get extra bonus every month for the first year of subscription

*** Fair usage policy (FUP) for inflight roaming is 40 GB per flight, that’s available only on flights with the Mobile Satellite Operators – Aeromobile and OnAir

¹Fair usage policy (FUP): 500 GB at full 5G speed then reduced to 64 Kbps

²Fair usage policy (FUP): 200 GB at full 5G speed then reduced to 15 Mbps until 300 GB

³Fair usage policy (FUP): 50 GB at full 5G speed then reduced to 10 Mbps until 450 GB

• The Plan is available from Vodafone Qatar website and retail stores.
• To subscribe for the Plan a customer must show QNB First Debit or Credit Card (“QNB First Cards”) and sign a consent form allowing the first 6 digits of their QNB First cards to be shared with QNB for validation, Other banks debit and credit cards aren’t allowed.
• Current QNB First customers with existing Vodafone subscription can either switch to this package or avail for this package as an additional mobile line.
• The bonus international mins will be given every month for a period of one year from subscription date.
• Avios welcome bonus is a one-time benefit and customer will receive it after the first bill payment. Customers must register their Qatar Airways Privilege Club number in Vodafone app in order to get Avios bonus
• The Plan is provided by Vodafone and any complaints or issues should be addressed to Vodafone only by calling our customer care center or by visiting any Vodafone Qatar Store.
• To receive Avios Bonus, customer needs to subscribe to any Vodafone First plans and then Avios Bonus will be given to him/her after the First Bill
• Vodafone Standard Postpaid terms & conditions apply.
• The period of the promotion is valid from 24 April 2022 to 31 October 2022.

Vodafone Double Data Promotion

Last Updated 27 April, 2026

• All Vodafone Prepaid Customers (“Customers”) who subscribe to the recharges of Data, Flex, combo and combo plus will get double data benefit from 1st August to 25th August 2022.
• This promotion is applicable across all channels of recharge – Vodafone Website, My Vodafone App, Etop up, E voucher, self-service machines, banks or paper recharge card
• This promotion is not applicable on recharges of credit and International recharge card
• Validity of bonus data benefits is same as of base product customer has recharged with.
• This promotion is only valid for prepaid customers
• Extra benefit would be provisioned automatically
• This benefit will be on top of Hadaya 12% / other offers from banks

Products with double data benefits are as follows

Recharge and Win Samsung Galaxy S22 Terms & Conditions

Last Updated 27 April, 2026

• All Vodafone Prepaid customers (“Customer”) who recharge with Combo QR 60, Combo QR 120 or Combo QR 150 (“Eligible Combo Packs”) are automatically eligible to participate in this “Recharge for a chance to win QAR 100,000 cash prize” (“Promotion”).

• Promotion period shall be from 1 June till 31 August 2023 (“Promotion Period”).
• For the Duration of the Promotion, Customers can win one of the three (3) cash prize of QR 100,000 (“Cash Prize”) or one of the ninety (90) Samsung Galaxy S22 (128GB) (“Devices”).

• All Customers will get a surprise gift (500 Mb to 12 GB Data) on every recharge of the Eligible Combo Packs. To claim the surprise gift the Customer should dial *123# or go to My Vodafone App offers page to claim their surprise gift
• Customers recharging with eligible Combo packs using credit balance will not be eligible for the Surprise Gift reward.
• The Customer shall accrue points on every Recharge where QR1 = 1 point. The more the Customer Recharges the more points they will get.
• Customers who recharge by paying with Himyan Card in My Vodafone App or Vodafone website for eligible Combo Recharges of QR 60, 120 & 150 will get double the points i.e. every QR 1 will give to 2 points towards the lucky draw of this promotion.
• The Customer with the highest points each month will get the highest chance of winning the Devices or Cash Prize.
• Customer can participate with multiple mobile numbers by recharging with Eligible Combo Packs for each number.
• Thirty (30) Device winners (mobile numbers) and one (1) Cash Prize winner will be selected per month through a random raffle draw.
• Lucky Draw will be conducted in presence of Ministry of Commerce & Industry official on 27th March 2023 (first lucky draw), 24th April 2023 (second lucky draw) and 24th May 2023 (third lucky draw).

• Winner would be intimated via SMS and call from Vodafone.
• Only one (1) mobile number can win once during the entire Promotion Period. If the same winner wins again the next winner with same or next best points will be selected to allow other customers to participate and win after Ministry of Commerce & Industry approval.
• On being selected, the Customer must come in person along with the mobile number which was used for recharge as the winner along with their QID to collect the Device or Cash Prize from Vodafone’s Msheireb office. Time and date of prize collection will be intimated to customer via call and SMS after Ministry of Commerce & Industry approval.
• The Customer cannot request any specific colour or ask for an upgrade or exchange it for cash in lieu of the Device. Devices come with standard Samsung warranty of one (1) year shall apply.
• The Customers agree that if they win, they will give permission for use of their name, photo and/or video for promotional activities which Vodafone may publish in social media and other channels. Cash Prize winner will be handed over Cash Cheque provided their QID / Passport matches with Vodafone mobile numbers as per Vodafone database. If not, Vodafone will select another random winner form the qualified pool.
• Customer must come on Vodafone’s specified date and time to collect their Prize or request for extension with a valid reason.
• Customer should collect the prize within 90 days of intimation (by call or SMS). Failure to collect will lead to forfeiture of the prize by Vodafone. All unclaimed handsets and cash prize reward will be handed over to Qatar Charity after Ministry of Commerce & Industry approval.
• Vodafone’s standard Prepaid and General Competition T&C apply.

Unlimited Aquisition offer

Last Updated 27 April, 2026

• Unlimited Acquisition Offer is available for free for all new customers subscribing to the Post-paid Plans mentioned above starting from 8th Jun 2023 till 8th July 2023 (“Duration”)
• Customers will be eligible for the (“Offer”) in new connection, plan migration from pre-paid to post-paid, port-in and plan upgrade to the mentioned plans.
• Extra Minutes, extra data allowance and Discount will be terminated if plan migrated from post-paid to pre-paid, cancellation of the plan.
• This Promotion is only valid for 1 month
• Price will be reverted to the standard price after 12 Months
• This Promotion is only valid for Postpaid customers
• These benefits are in addition to the current benefits included in the Plans
• Extra benefits, & discount will be automatically available to the mentioned Customers
• Standard Post-paid terms and conditions apply

Post-Paid Essential & Extra Offer

Last Updated 27 April, 2026

• Post-Paid Essential & Extra Offer is available for free for all new customers subscribing to the Post-paid Plans mentioned above starting from 8th Jun 2023 till 8th July 2023 (“Duration”)
• Customers will be eligible for the (“Offer”) in new connection, plan migration from pre-paid to post-paid, port-in and plan upgrade to the mentioned plans.
• Extra Minutes, extra data allowance and Discount will be terminated if plan migrated from post-paid to pre-paid, cancellation of the plan.
• This Promotion is only valid for 1 month
• Price will be reverted to the standard price after 12 Months
• This Promotion is only valid for Postpaid customers
• These benefits are in addition to the current benefits included in the Plans
• Extra benefits, & discount will be automatically available to the mentioned Customers
• Standard Post-paid terms and conditions apply

Terms & Conditions for Samsung Galaxy S23, S23+ and S23 Ultra Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
• Customers can pre-order between 1 - 12 February 2023, subject to stock availability and launch date as confirmed by Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• Customer who pre-order and pick up the Samsung Galaxy S23 series Handset will also get the FREE Galaxy Buds2 Pro and Samsung Care+ for 1 year with a total value worth of QR989.
• Furthermore, customers who have pre order and pick up their devices will also get Samsung Members benefits value up to QR792 which includes 4-month YouTube Premium, 3-month premium subscription with Spotify, 3-month TOD Total subscription, 5% cashback on hotel booking via Booking.com, etc.
• Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the Apple Products Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between September 15 – 20, 2023, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, Landmark, Wakra, Lulu Al Khor, Mall of Qatar, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the Samsung Galaxy Z Flip5 and Fold5 handsets Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be canceled.
• Customers can pre-order between July 26 – August 8 2023, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the color and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be canceled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• Customers who pre-order and pick up the Samsung Galaxy Z series Handset will also get the offer of “Twice the Storage for the Same Price” with a value of QR450.
• Customers who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for Apple Products Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
• Customers can pre-order between 10 - 12 March 2023, subject to stock availability and launch date as confirmed by Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio and Place Vendome (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• Customer who pre-order and pick up the iPhone 14 models Handset will also get a Vodafone exclusive 2 years warranty subject to specific terms and conditions as mentioned in the warranty.
• Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for Apple iPhone/iPad/Watch Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
• Customers can pre-order between 9 - 14 September 2022, subject to stock availability and launch date as confirmed by Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Landmark, Mall of Qatar, Tawar Mall, Place Vendome, Lulu Hypermarket DRing Road, Lulu Hypermarket Al Khor, Wakra and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• Customer who pre-order and pick up the iPhone 14 models Handset will also get a Vodafone exclusive 2 years warranty subject to specific terms and conditions as mentioned in the warranty.
• Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for Moto Edge 40 (“Handset”) Pre Order

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset mentioned above from Vodafone Qatar P.Q.S.C (“Vodafone”) must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
• Customers can pre-order between 15 - 23 May 2023, subject to stock availability and launch date as confirmed by Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
• Vodafone will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• Customer who pre-order and pick up the Moto Edge 40 series Handset will also get the FREE Moto Buds 105, FREE Belkin 10W Wireless Charger, FREE 6-month subscription for Entertainer and a FREE 6-month Coverage Accidental Protection with a total value worth of QR799.
• Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C shall apply.

eSIM

Last Updated 27 April, 2026

• By using this QR Code you promise to use this for your own personal use and for the purpose of registering your eSIM profile (“QR Code”) which should be kept confidential.
• You must not disclose this QR Code to others and if you do it will be at your own risk and Vodafone shall not be responsible or liable for any such warranted or unwarranted disclosure on your part.
• This QR Code can only be uploaded by compatible iPhone models (iPhone XS, iPhone XS Max, iPhone XR) operating iOS 12.1 or newer operating systems or other commercially available eSIM compatible devices.
• You will need to retain this QR Code for future re-registration of your eSIM profile. You can use this QR Code for re-registration on the same device up to 10 times.
• This QR Code cannot be used to register your eSIM profile on more than one device.
• If you wish to switch eSIM compatible devices, you must obtain a new QR Code in order to register your eSIM profile on the new device. In this case, you need to remove your eSIM profile from the existing device before registering your eSIM profile on the new device.
• Registration of the eSIM may not be initiated or completed and may be cancelled in case your QID does not match our records.
• New and existing customers activating an eSIM plan from Vodafone stores will be eligible for our exclusive eSIM offer of 1TB free local data for 3 Months (“Promotion”).
• This Promotion is valid from 30 October 2018 until 31January 2019.
• Existing Vodafone customer who have a eSIM device, can do a SIM swap and also benefit from this Promotion.
• This is applicable for both Prepaid & Postpaid plans.
• The Promotion will be over and above the customers’ existing data allowance in their existing plans.
• Promotions are for local data only and cannot be used as part of the global data allowance.
• Customers terminating or porting out will lose the benefits of the Promotion immediately.
• Customers must use this Promotion for their own personal use, if Vodafone has justifiable reasons to believe that the benefits of the Promotion are being shared or commercially misused then it reserves the right to terminate this Promotion for the Customer immediately.
• Standard Prepaid and Postpaid terms and conditions apply.

Easy Donations

Last Updated 27 April, 2026

Vodafone Easy Donations – Terms and Conditions

• All Vodafone Postpaid customers (“Customer”) can make monthly recurring donations to the two leading charities in Qatar below:
  1. Qatar Charity
  2. Qatar Red Crescent
• Customers can activate and deactivate donate through My Vodafone App or visiting Vodafone store or by contacting customer care.
• Customers can choose a donation amount that best suits them from QR 100, QR 200 and QR 300 denominations. However London Edition customers, donations can be made in QR 300 denominations.
• Customer can donate to different charities however, they cannot add more than one of the same donation amount for the same charity. i.e. you cannot choose 2x QR 100 donations to Qatar Charity but you can select 1x QR 100 donation to Qatar Charity and 1x QR 100 donation to Qatar Red Crescent.
• Vodafone does not deduct any amount and the full amount is sent directly to the customer’s chosen charity.
• Customer can change the monthly donation amount but will need to deactivate their existing donation Add-on and activate the new donation amount.
• Customer who are unable or fail to pay their monthly Vodafone bill whilst subscribing to Vodafone Charity Donation Add on, their donation will not be sent to their chosen charity.
• When activating your Charity Donation Add-on, the first donation will automatically be added to the current months’ bill. The next donation will be added when the customer’s monthly Postpaid plan renews.
• Charity Donation payment will appear under the “Plans and Extras” section of your bill.
• Customers will receive a notification for monthly renewal and can check their donations using Vodafone’s *129# balance check service.

iPhone 13 Trade-In

Last Updated 27 April, 2026

These Terms and Conditions govern the sale to Vodafone Qatar Q.S.C. (“Vodafone”) of second hand mobile devices (the "Devices") by you, the customer. Please read these Terms and Conditions carefully. If you avail these services you agree to the Terms and Conditions below. These Terms and Conditions are supplemental to any other service Terms and Conditions that the purchaser /you (“You”) may have with Vodafone.

1. Purpose
   1. These Terms and Conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
   2. The sale agreement is executed directly between You and Vodafone.
   3. Vodafone will accept up to 3 devices for each transaction with You.
2. Fees and Payment
   1. Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) listed on the receipt.
   2. The sale value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
   3. No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of products and/or services bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
   4. You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
   5. You can trade in iPhone 5 and above models
   6. iPhone 13 128GB available at QR 2499 when you trade in an eligible iPhone 11 64GB.
   7. iPhone 13 Pro 128GB available at QR 2999 when you trade in an eligible iPhone 11 Pro 64GB.
3. Guarantees and Obligations of the Customer

   You represent and warrant that You:

   1. are 18 years of age or older and have a valid QID
   2. the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint;
   3. have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale.
   4. You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
   5. You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
4. Personal Information and Data

   You undertake that You:

   1. have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
   2. are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
   3. You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services hereby authorise Vodafone and/or its relevant subcontractors to:
      • transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
      • eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
      • destroy the SIM card and/or any memory cards that may still be in the Device(s);
   4. Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
   5. Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorised use of the SIM card itself.
5. Indemnity
   1. You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
6. Miscellaneous
   1. This agreement shall be governed and interpreted by the law of the State of Qatar.
   2. Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Samsung Galaxy Z Series (Fold4 and Flip4) Pre Orders | Terms & Conditions

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
• Customers can pre-order between 10-25 August 2022, subject to stock availability and launch date as confirmed by Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• Customer who pre-order and pick up the Samsung Galaxy Z series Handset will also get the offer of “Twice the Storage for the Same Price” (value up to QR450) and Samsung Care+ for 1 year (value up to QR554), with a total value worth up to QR1004.
• Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Augmented Reality App

Last Updated 27 April, 2026

1. The Vodafone AR App ("App") is available via a mobile application to mobile customers (“You”). Vodafone Qatar grants You non-exclusive, non-transferable licence to use the App on one device that You own or control for personal non-commercial use only.
2. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and you’re not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
3. You’re not allowed to attempt to extract the source code of the App and You also shouldn’t try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
4. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
5. The App is provided to You “as is”, without support or maintenance. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
6. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
7. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
8. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy. Your use of the App is subject to the terms and conditions set out in our Privacy Policy.
9. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website

Endless Internet

Last Updated 27 April, 2026

• Vodafone postpaid consumers will now be able to get “Endless internet” on the following plans for only QR 3/month Flex 100, Flex 150, Flex 200, Red 250.
• Endless internet will start once the customer’s in-plan data allowance / flex allowance is over.
• The internet speed with Endless Internet will be up to 64kbps.
• The eligible customers will be able to opt-in for Endless internet through My Vodafone app.
• If the customer has subscribed to a data add-on, then the Endless internet will start once both the plan allowance & data allowance has finished.
• Flex 60 customers can upgrade to higher Flex plans to avail Endless Internet benefit.

Careem

Last Updated 27 April, 2026

• Customers on Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”) can enjoy 50% discount on four (4) rides each month with a maximum value of QR 25 per ride.
• The discount code is valid for one (1) calendar month, which can be used for maximum of four (4) times per month.
• Customer will get a new code at the beginning of each month for e.g. February voucher and March voucher etc.
• If Customer downgrade their plan excluding the Eligible Plans; transfer their number or migrate to Prepaid, then they will not be able to access the Careem section on the App to get new codes. For example if one moves from Red Me to Flex, then he/she will not be eligible to Careem discount.
• If Customer migrated in the middle of the month and got a voucher earlier then this voucher will remain valid on Careem App until the end of that month’s voucher.
• If Customer’s number is suspended; ports out or gets disconnected, Customer will not be able to access Careem section on the App to get new codes
• All validly generated codes will remain valid on Careem App until the end of the current month.
• If Customer’s lifestyle benefits were removed due to the Customer’s number being suspended and then the Customer paid their bill then the suspended lifestyle benefits will be reactivated starting from the Customer’s next bill cycle.
• In case of any complaints relating to the Careem then Customer can contact Careem at 800 0097.
• Vodafone reserves the right to remove or modify the Careem benefits at its own discretion.

Talabat

Last Updated 27 April, 2026

• Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”) will enjoy 10 free Talabat GO deliveries per month.
• Other Red customers can purchase Vodafone’s Talabat GO Add-on for a price of QR 60 per month by accessing my Vodafone app and add Talabat GO add-on
• The discount code only works for Talabat GO delivery and not on normal Talabat delivery.
• The discount code is valid for one calendar month. You will get a new code at the beginning of every month for e.g., there will be February voucher and March voucher and so on.
• If Customer downgrade their plan to another plan that is not part of the Eligible Plans, then the Customer will not be able to access Talabat section on the App to get new codes.
• If Customer migrated in the middle of the month and got a code earlier then this code will remain valid on Talabat App until the end of that current month.
• If a Customer’s number is suspended or disconnected you will not be able to access Talabat section on the App to get new codes.
• All validly generated codes will remain valid on Talabat App until the end of that current month.
• If Customer’s lifestyle benefits were removed due to the Customer’s number being suspended and post that if the Customer paid their bill then the suspended lifestyle benefits will be reactivated starting from the Customer’s next bill cycle.
• In case of any complaints relating to the Talabat GO Add-on then Customer can call Talabat call centre at 8006610.
• Vodafone reserves the right to remove or modify the free Talabat GO deliveries at its own discretion however if the Customer has paid for the Talabat GO deliveries then their benefits will remain until the end of that month.

Anghami Plus

Last Updated 27 April, 2026

1. Flex & Unlimited Postpaid customers will get a 3 months Anghami Plus subscription free as until 31 May 2020 (“Offer Period”).
2. Postpaid customer can opt-in by following the link in the SMS
3. Prepaid customers have to recharge for QR 20 or above to be eligible. Customers will receive their activation link within 24 hours.
4. After the offer period ends, customers can subscribe to the Anghami Plus service for QR 15 per month.
5. Customer can subscribe and unsubscribe by sending an SMS with 1 to 97704 to subscribe and U1 97704 to unsubscribe.
6. Customer has to download the Anghami App and accept the T&C before getting access to their service.
7. For any Anghami related queries customer must contact Anghami directly.
8. Customers can only subscribe once for the Anghami Offer during the Offer period.

London Edition

Last Updated 27 April, 2026

By signing on these terms and conditions (“Agreement”), you, (“Customer”), choose to subscribe to the London Edition plan and benefit from Vodafone services provided as part of this Plan. London Edition plan is a plan which gives the Customer the option to avail of two SIM cards a Vodafone Qatar and a Vodafone UK SIM under a single billing system, and to benefit from some non-telecom services as described on [insert the link for black website] (“Plan”).

• The Plan is an invite only plan. Vodafone reserves the right to restrict membership.
• Customers shall comply with Vodafone Qatar Postpaid terms and Conditions.
• Customers can only subscribe to a London Edition UK number only if the Customer has a London Edition Qatari number.
• All telecom charges and billing for the Plan are in Qatari Riyals and payable to Vodafone Qatar as per the Vodafone Postpaid terms and conditions.
• The Customer must settle all non-telecom services charges directly with any third party supplier.
• In case of disconnection of the Qatari SIM or termination of the Postpaid terms and Conditions, the customer acknowledges that Vodafone has the full right and authority to immediately stop the service on the UK SIM and reserves the right to re-sell it again.
• Customer shall not resell the UK and/or the Qatari SIM or any other products and services without Vodafone permission in writing. Vodafone reserves the right to blacklist the Customer and/or terminate his/her services under this Agreement and/or any other agreement you have with Vodafone. By Blacklisting we mean that Customer number will be highlighted in Vodafone internal system and Customer will not be able to receive any product and services from Vodafone until the blacklist is removed by Vodafone.
• This Plan is only for the Customer use and not for multiple users. Vodafone reserves the right to terminate the service on this Plan if the Customer share or use this Plan with another person. For the avoidance of doubt, the SIMs cannot be used simultaneously in two countries.
• Customer cannot claim or benefit from any Vodafone UK offer including without limitation claiming of loyalty points, redemption of handsets etc, for the avoidance of doubt Customer can only benefit from the services and offers provided by Vodafone Qatar directly under this Plan.
• Vodafone will have a specified mobile number for this Plan, the SIM card and the number are provided free of cost to the Customers however the Customer will pay all the charges incurred from the use of the services. In the event of disconnection, transfer or termination of the Plan, Vodafone reserves the right to maintain the Qatari number unless the Customer elects to pay the cost of the number.
• Customer cannot keep any of UK SIM card and numbers either paid for or received from Vodafone in the event of termination, transfer or disconnection of the Qatari number.
• Customer can request an additional UK SIM card and/or Qatar SIM card but any additional SIM card will be subject to these terms and conditions.
• Customer gives Vodafone consent to use, process and store Customer personal information in order to provide the service under this Agreement. Customer personal information may be used and/or stored outside of the State of Qatar.
• Customer hereby gives the consent to Vodafone to inform its service provider outside the State of Qatar about the Customer location in order to benefit from services in UK.
• Vodafone will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that Customer has access to by using Vodafone Products and Services. Vodafone shall not be liable to the Customer or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services.
• Vodafone reserves the right to change these terms and conditions from time to time, in the event we do so, we will have the most up to date terms and conditions on our website www.vodafone.qa. In the event of a discrepancy between these terms and conditions and those on our website, the website terms and conditions will apply.

Mega Online Offer Terms and Conditions

Last Updated 27 April, 2026

• Online Exclusive Mega Offer is valid from 1 September to 30 September 2022 (“Promo Period”).
• During the Promo period, customers will get an e-voucher if they purchase select products and plans online from Vodafone Website as below:

• e-Voucher can be redeemed only on Vodafone website to purchase items available from Vodafone E-Shop www.vodafone.qa/eshop .
• The e-voucher is non-refundable, non-transferable and can’t be exchanged for cash.
• Voucher cannot be used for bill payment or recharge.
• e-Voucher is valid for 3 months (90 days) from date of purchase after which it will expire.
• To redeem the customer should enter the E-voucher code during online purchase but before proceeding with payment on Vodafone E-Shop www.vodafone.qa/eshop.
• This e-voucher is only valid for a single transaction; any remaining amount is not exchangeable with cash or another voucher.
• This e-voucher will be null and void if eShop order is returned and/or cancelled.
• Customer will receive the e-voucher within 2 working days from time of delivery and activation of connection, on the email ID entered at the time of purchase. Vodafone will not be responsible if the email entered is incorrect.
• e-Voucher is for fair personal use and maximum 3 vouchers per QID is allowed in the Promo Period.
• e-Voucher cannot be redeemed in conjunction with other promotions already on the plans and products.
• Value of purchased items has to be higher than amount of e-voucher to redeem.

Ramadan Offers - Prepaid

Last Updated 27 April, 2026

• This Ramadan, Vodafone is offering free 1 GB data for all Prepaid customers who opt in between 9 PM to 12 PM every night. 1 GB is valid till midnight on the same day of opt in by dialling *123# or through the “My Offers” section in the My Vodafone App between 9 PM and 12 midnight every day.
• Customer can claim by opting in this Offer only once every day.
• Customers can Opt-in everyday between 9 PM to 12 PM starting from 4 April to the end of day on 4 May 2022 to get this Offer.
• This promotion is valid between 4 April to 4 May 2022.
• Vodafone’s Standard Prepaid Terms and Conditions apply

Ramadan Offers - GigaHome

Last Updated 27 April, 2026

During Ramadan, Vodafone is offering Double Speed to all existing and new Customers on GigaHome Fibre Plan. The double Speed will be automatically added to all GigaHome plans.

Following is the list of GigaHome Fibre plans for which the double speed will be provided:

• Customers do not have to opt-in to the promotion, Double speed will be added automatically to their profile
• Existing customers in old legacy Superfast plans will be eligible to the promotion as well
• The Double Speed Promotion is only for GigaHome Fibre Plans. It does not apply to GigaHome 5G plans
• The speed experienced by the customer can vary depending on the devices set-up inside the home, type of the router and type of the devices i.e., distance from the device to the router, the environment inside the home.
• This promotion is valid between 4 April to 4 May 2022.
• Vodafone’s Standard Consumer Fixed Terms and Conditions apply

Ramadan Offers - Postpaid

Last Updated 27 April, 2026

• This Ramadan all existing and new customers will get double data. The double data applies to the full speed data included in the following plans: U Start, U Plus, U Plus India, Legacy Flex 100, Legacy Flex 110, Legacy Flex 150, Legacy Flex 200, Legacy Flex 60, Legacy Red 250, Unlimited 300, Unlimited 375, Unlimited 475, Unlimited VIP, Red 350, Legacy Red 250, Legacy Super Save India 65, Old Flex 150
• Customers do not need to opt-in. The extra data will be added automatically by the end of day on 4 April 2022.
• The double data is local data only.
• The double data offer is valid between 4 April to 4 May 2022.
• Vodafone’s Standard Postpaid Terms and Conditions apply.

Summer on Us | Terms & Conditions

Last Updated 27 April, 2026

• This offer is available for free for all new and existing customers subscribing to the Unlimited Plans mentioned below starting from 5 July till 31 Aug 2022
  • Unlimited 300
  • Unlimited 375
  • Unlimited 450
  • Unlimited 750 (VIP)
• The benefits include the following:
  • Free 3GB roaming (in 155+ countries)
  • Free 100 roaming minutes (includes both incoming and outgoing roaming minutes)
  • Both minutes and data are valid for 60 days from date of activation.
• These benefits are in addition to the current benefits included in the Plans.
• All existing and new customers on these plans will automatically get this benefit for free from on 5 July 2022 valid for 60 days.
• Customers migrating from other Plans or Prepaid and/or porting in will also be eligible for this Offer.
• Vodafone standard Postpaid terms and conditions apply.

Giga TV Terms and Conditions (the “IPTV Terms and Conditions”)

Last Updated 27 April, 2026

The terms and conditions set out below govern Your use of our Service and the contractual relationship between us. By using the Service You agree to be bound by the following:

1. Terms and Conditions Structure
   • These GigaTV Terms and Conditions shall be governed by and construed in accordance with the Vodafone Qatar At Giga Home Fixed Terms and conditions
   • If there is any inconsistency between these GigaTV Terms and Conditions and any part of the Vodafone Qatar At Giga HomeFixed Terms and conditions the provisions of these GigaTV Terms and Conditions shall take precedence:
2. Definitions
   • The following definitions apply to these GigaTV Terms and Conditions, in addition to those in the Vodafone Qatar At Giga Home Fixed Terms and conditions
   • “Channel(s)” means the TV channel and all form of content created, acquired and/or distributed by Us and made available to You (as may be amended from time to time).
   • “Charges” means all monthly charges and any additional charges payable by You in accordance with the terms and condition of the Vodafone Qatar At Giga Home Fixed Terms and conditions and the plan You subscribed to.
   • “Services” means GigaTV service provided by Us to You which allow You to access Our list of Channel(s) and VOD.
   • “STB” means the GigaTV Set Top Boxes provided by Vodafone to You as part of the Service.
   • “VOD” means transactional video on demand available to You for forty eight (48) hours from the date of Your purchase.
   • “Us” or “We” or “Our” or “Vodafone” means Vodafone Qatar P.Q.S.C.
   • “GigaTV App” means the GigaTV App which You can download from Google and Apple Stores and watch TV from your phone
   • “You” or “Customer” means Vodafone Qatar Customer who has subscribed to the Vodafone Qatar At Giga Home Fixed Services.
3. Your Responsibilities

   You agree and acknowledge that:

   • You will not use the Service or any part of it other than for personal, non-commercial purposes in the State of Qatar.
   • You must not or authorise or assist any third party to:
     • copy (except as permitted by law), record, edit, redistribute or relay the whole or any part of materials included within the GigaTV App or Service; or
     • sell or make any charge for watching or using any part of the GigaTV App or Service; or
     • use the GigaTV App or Service for any improper or unlawful purpose; or
     • access the Service or stream any content available via the Service from any device which is located outside of the State of Qatar;
     • attempt to, reserve engineer, decompile, disassemble, adapt, modify, copy, distribute copies, download, upload, or attempt to engage in hacking to access the Service or to reproduce, lend, hire, rent, perform, sub-license, make available to the public.
   • You will follow our reasonable instructions concerning your use of the Service.
   • You may be required to reimburse Us for any losses, costs and expenses which We incur as a direct result of the misuse of the GigaTV App or Service by you or any one you have allowed to use the GigaTV App or Service on your compatible device.
   • For technical reasons, We may have to upgrade the GigaTV STB’s software and this may affect any content you have recorded on your GigaTV STB. We will endeavour to give as much notice as possible before any upgrades.
   • The recording, catch up and restart function of your TV decoder may not be available for every Channel or TV show. Your Giga TV STB will display a message when this function is not available.
   • Not every Channel is age-rated. We are not responsible for the suitability of unrated TV content.
   • You are responsible to use the parental-locking or rental-locking function of the TV decoder properly.
   • We are not responsible for the TV content, or the programming information, or any changes to it. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.
   • We may block or withdraw access to certain applications, capabilities, features or functions for legal or regulatory reasons.
4. Charges
   • You shall pay the Charges for the Service in accordance with the terms and conditions of the Vodafone Qatar At Giga Home Consumer Fixed Terms and condition and the plan You have subscribed to.
   • You agree and acknowledges that Channels and VOD may be provided by third party content providers, which may require from You additional charges. Charges for the Service may vary from time to time. If these charges changes are within Our control, we will aim to give you seven days’ notice of any changes. By continuing to use the Service, You are accepting any price changes.
   • We will charge you for any VOD content You rent using the Service. To avoid unauthorised use, You should set up a PIN code (for more information please go to www.vodafone.qa/GigaTV
   • VOD content is only available for 48 hours from when you confirm the purchase. You can play the content as many times as you want during the 48 hours.
   • You agree and acknowledge that if you plan to relocate to different premises after the installation of any Services, the Services may only be relocated if the new address is in an area in which we provide the relevant Services. You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation. There may be Charges for relocating Services. Any Charges will be disclosed to you prior to relocating the relevant Service.
5. Termination and Minimum Term
   • The minimum period of subscription for the Service is twelve (12) months from when We set up your connection to our Services to be available for Your use. (“Minimum Term”).
   • In the event You terminate the Service in whole or in part and for any reason whatsoever during the Minimum Term, You shall be liable to pay Vodafone the remaining pro-rated amount for the STB.
   • Subject to paying the amount set out in clause 5.2 above, in case of termination during the Minimum Term, You can cancel the Service at any time by calling our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile or by visiting one of our stores. You must ensure that all outstanding payments are paid before disconnecting your account
   • We may suspend or end the Service at any time if you breach any of these GigaTV Terms and Conditions and/or the Vodafone Qatar At Giga Home Consumer Fixed Terms and conditions or if any of our licences is ended or suspended or if we terminate any of our contracts with Our third party service providers. Termination of the Service will result in termination of the Vodafone Qatar At Giga Home Consumer Fixed Services.
6. Copyright and Intellectual Property

   The Customer agrees and acknowledges that:

   • the Channel and the Services acquired and/or distributed by Vodafone are the intellectual property of Vodafone or Vodafone third party supplier.
   • All present and future copyrights, trademarks, designs rights, patents, and any other intellectual property rights (registered and unregistered) in and on the Service is owned and or controlled by Vodafone. Nothing in these GigaTV Terms and Conditions grants You a right or license to use any trademark, design right, patent, or copyright material owned or controlled by Vodafone or any third party except as expressly provided in the Conditions.
   • You will be responsible for any claims made against Vodafone for losses Vodafone may suffer as a result of actual or claimed intellectual property infringement committed by You or any other person in relation to the Services, and for which the Customer hereby indemnify Vodafone to the full extent of such loses.
7. Channel(s) content
   • The Customer agrees and acknowledges that Vodafone reserves the right to monitor the content of the Channel(s) provided by Vodafone and Vodafone may at anytime reserves the right to block or censor images or audio that are considered inappropriate under local standards without the Customer approval and without any liability to the Customer whatsoever.
   • We are not responsible for the content, Channel, Service, the programming information, or any changes made to it whether by Vodafone or third party. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.
   • The Services are embedded with technology that Vodafone can use to identify any unauthorized use or illegal copying of any television programming (or other content) received by the Customer through the Customer is subscription. In the event that Vodafone is able to identify that You are the source of any illegal copying or unauthorized reception of programming or Channels delivered to You under the Services, reception of programming or Channels, Vodafone shall be authorized without notice to: (i) suspend and/or terminate this Agreement in whole or in part; and (ii) shall co-operate with (including by providing the Customer details and Address) any owner/ licenser of copyright in the illegally copied program or channel for the purpose of reporting to the police and prosecution of such offence.
8. Vodafone disclaimer and limited remedies
   • The Services are provided “As Is”. You understand and agree that, except as expressly set for, We make no warranties or representations whatsoever regarding the services and specifically disclaims any and all warranties whether expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to the services or other tangible media and documentation, operation of the services and any particular application or use of the services.
   • Vodafone disclaims all warranties and indemnities with regard to third party service. The Customer is solely responsible for and Vodafone expressly disclaim all representations, warranties and liabilities relating to the Customer supplied service, software, hardware and equipment Customer may use to access/receive the services from time to time.
   • Vodafone will not be liable for any charges or other fees payable by the Customer to any service provider for use of the services as may be required to access the Services.
   • Vodafone shall not be responsible or liable to Customer for any content included in the channels forming part of the Service, and Vodafone shall not be responsible or liable for either monitoring or regulating content transmitted on these channels. Vodafone Shall not be responsible or liable to customer for any modification or editing of any content originally transmitted by the content owners.
   • We reserve the right to change these GigaTV Terms and Conditions from time to time including the Channels available, the Charges, the packaging of channels and/or to remove programs or parts of programs previously advertised as available and without any prior notice to the Customer. In the event that We do so, We will always have the most up to date terms and conditions on Our website (www.vodafone.qa ).Your continued use of the Service will constitute your acceptance of the new terms and conditions.
   • Customer confirms and acknowledges that without prejudice to any termination right, Vodafone may suspend this Agreement, an order or any Services by providing notice to the Customer for compliance with legal or regulatory directives or obligations or potential infringement of third party Intellectual Property rights which require immediate suspension.
   • The maximum aggregate liability of Vodafone arising out of, or in connection with the use of the Services by the Customer shall in no event, exceed the total fees paid by the Customer to Vodafone for the Services in the month in which the circumstance arose, as specified in the applicable invoices. Vodafone shall in no event be liable for any indirect or consequential loss including any financial loss or damage that may be suffered by the Customer as a result of alteration, renaming and/or changing of the any channels therein
   • We will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that you have access to by using our Services. We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services.
   • Due to the nature of the Services provided under this GigaTV Terms and Conditions, We do not guarantee fault-free or uninterrupted services.
9. Piracy
   • Customer acknowledges that the provision of unauthorized access to the Channels or any program other content on the Channels through any means is an illegal act that causes Vodafone considerable damage. In the event that Vodafone determines that Customer is engaged in the unauthorized access/distribution of the Channels or any part thereof at any time, Vodafone is authorized to immediately terminate the Customer access to the Channels due to piracy.
   • Vodafone will remain authorized to charge the Customer for the balance of the Subscription and Packages due for the remainder of the Initial Term or any Renewed Term and under no circumstances will the Customer be refunded any part of the Subscription and/or Package. If the Customer Service is terminated due to the Customer’s engagement in the unauthorized access/distribution of the Channels.
   • Vodafone reserves the right to refer the Customer to the relevant authorities for criminal prosecution, including imprisonment and fines, in accordance with the law or to take any other action that is legally available to compensate Vodafone for the Customer actions.
10. Privacy
    • Vodafone’s use of Your personal information is governed by these GigaTV Terms and Conditions and by the Vodafone Privacy Policy, which can be accessed on our Website.
11. STB
    • You will not, and will ensure that any third party do not tamper with or attempt to repair or service the STB or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty.
    • You will not sell any STB, place a charge on it or otherwise dispose of it.
    • Vodafone’s supply of STB shall be subject to availability.
    • We will provide you with a limited warranty for STB. Where STB becomes faulty for reasons other than through your acts, omissions or misuse within the limited warranty period, we will repair or replace the STB in accordance with Vodafone’s repair policies.
    • Vodafone does not manufacture STB and save for Clause 11.4 above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to STB, whether implied by law or otherwise.
12. Applicable Law
    • The laws of State of Qatar govern these Giga TV Terms and Conditions.

Huawei P50 Pro (“Handset”) Pre Orders

Last Updated 27 April, 2026

• Customers who want to pre-order must provide a valid Qatari ID (“QID”) or passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers which do not match will be cancelled.
• Customers can pre-order between 27th January – 1st February 2022, subject to stock availability.
• The customer must also provide a valid Qatari mobile number or email address in order to receive pre-order confirmation and pick-up information.
• The customer cannot change the specification of the pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to 5 Handsets per QID/Passport number (with local credit card) and pre-order one Handset (with international credit card).
• Vodafone Qatar will only reserve your order at the Villaggio, City Centre, DFC Stores, which will be mentioned in the email/SMS. We will not guarantee delivery of your Handset in any location other than at the Villaggio, City Centre and DFC Stores.
• Customers can also opt in for home delivery by providing their home address.
• Customer consents to be contacted by Vodafone for marketing purposes.
• If the pre-order goes through, the pre-order will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the control of Vodafone Qatar.
• We can change our pricing from time to time. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”).
• New ported in customer will also get the Data Offer.
• Customer who has pre-ordered and picked up the Huawei P50 Pro Handset will also get a FREE Huawei GT2 Pro smart watch (QR1099 value), FREE Screen Damage Protection for 6 months (QR239 value) and FREE Petal One subscription for up to 6 months (QR477 value) , all pre order gifts total value worth QR1815.
• Customer who has pre-ordered and picked up the Handset will also get a 25% Clear Coat discount voucher (Vouchers T&Cs apply).
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for Samsung Galaxy S22, S22+ and S22 Ultra (“Handset”) Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
• Customers can pre-order between the 9 February till 2 March 2022, subject to stock availability and launch date as confirmed by Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Landmark and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• Customer who pre-order and pick up the Samsung Galaxy S22, S22+ and S22 Ultra Handset will also get a free Samsung Galaxy Buds Pro (QR699 value) and Samsung Care+ for 1 year (QR280 value), with a total value worth QR 979.
• Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for iPhone 13 series (“Handset”) Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
• Customers can pre-order between the 18 March until 23 March 2022, subject to stock availability and launch date as confirmed by Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Landmark and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions - Recharge and win Samsung S21

Last Updated 27 April, 2026

• All Vodafone Prepaid customers (“Customer”) who recharge with QR10 or more (“Recharge”) are eligible to participate in this ‘Recharge and win a Samsung Galaxy S21’ (“Promotion”).
• Promotion period shall be from 16th September 2021 till 15^th December 2021 (“Promotion Period”).
• Customer can win below Samsung Galaxy S21 (Total of 90 handsets to be won during Promotion Period).

• The Customer shall accrue points on every Recharge where QR1 = 1 point. The more the Customer Recharges the more points they will get.
• The Customer with the highest points will get the highest chance of winning the Samsung Galaxy S21.
• Customer must recharge with QR 10 and above to be eligible to win a Samsung galaxy S21.
• Customer can participate with multiple mobile numbers by Recharging with QR10 for each number.
• Thirty (30) winners (mobile numbers) will be selected per 30 day through a random raffle draw of the Customers with top 10% of the highest recharges.
• The Promotion winners will be selected on 17^th Oct 21, 16^th Nov 21 and 16^th Dec 21 . Winners would be intimated via SMS and call
• Only one (1) mobile number can win once during the entire Promotion Period. If the same winner (mobile number) wins again the next winner with same or next best points will be selected automatically.
• The Customer has to come in person along with the mobile number which was recharged / selected as winner and QID to collect the Samsung Galaxy S21 from Vodafone Msheireb office. Time and date of prize collection would be intimated to customer via call and SMS.
• The Customer cannot request a specific Samsung Galaxy S21 colour; ask for an upgrade or exchange it for cash.
• Standard Samsung warranty of one (1) year shall apply.

Promotion: Buy the new Huawei Nova 9 phone and get FREE Huawei gifts for worth QR 401.75.

Last Updated 27 April, 2026

• Any customers who buy the Huawei Nova 9 (“Handset”) from eShop via http://Vf.qa/nova9 will get the following (“Benefits”):
  • Entertainment Gift Box worth101.75 QR (Bluetooth Speaker, Phone Stand & Charging Cable, All Foc will Come in A Box)
  • Petal One Card worth 200 QR (Starz play 2 Months Subscription, Huawei Music 3 months Subscription, Huawei Video 1 Month Subscription and Huawei Cloud 1 Month Subscription)
  • Huawei Care Screen Damage Protection worth 100 QR (6 months)
• Vodafone Customer’s will also get the Smartphone Data offer currently in the market.
• Promotion starts from 11 November 2021 until 30 November 2021 (“Promotion Period”).
• Benefits cannot be exchanged for cash and cannot be transferred.
• There is no warranty on Huawei Free Gifts.
• Customer needs to scan the QR codes to activate Petal Card and Screen Protection Card.
• If a customer returns the Handset or exchanges it, they must return the Benefits given to customer during this Promotion Period.
• Stocks of Benefit are limited.
• Only one Benefit set will be given per Handset purchased within the Promotion Period.

Terms & Conditions for the iPhone SE Trade-In

Last Updated 27 April, 2026

These Terms and Conditions govern the sale of second hand mobile devices (the "Devices") by you, the undersigned customer (“You”) with as a Trade-In for a new device based on the terms and conditions stated below (“Trade-In”). By availing this Trade-In you agree to the terms and conditions. These Terms and Conditions are supplemental to any other service terms and conditions you may have with Vodafone.

1. Purpose
   1. These terms and conditions govern the sale of the Devices indicated on the receipt by you to Vodafone.
   2. The sale agreement is executed directly between you and Vodafone.
   3. Vodafone will accept no more than three Devices starting from iPhone 5 for each transaction with you.
2. Fees and Payment
   1. Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) listed on the receipt.
   2. Vodafone will provide the sale value as a discount on the purchase of new iPhone SE only and the discount must be used at the Vodafone store in which the sale of the Device occurred or at the time when the Vodafone sales agent delivers the iPhone SE for Trade-in at the agreed address.
   3. No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of the new iPhone SE bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
   4. You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
   5. All Trade-ins are final and the Device cannot be returned by You after you've traded it in.
3. Guarantees and Obligations of the Customer
   1. You represent and warrant that:
      • you are 18 years of age or older and have a valid QID;
      • the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint;
      • You have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale.
   2. You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
   3. You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
4. Personal Information and Data
   1. You undertake that:
      • You have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s)
      • It is your sole responsibility, not Vodafone’s, to protect or secure any personal information on your evice at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
   2. You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services hereby authorize Vodafone and/or its relevant subcontractors:
      • To transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
      • To eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
      • To destroy the SIM card and/or any memory cards that may still be in the Device(s);
   3. Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
   4. Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorized use of the SIM card itself.
5. Indemnity
   1. You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
6. Miscellaneous
   1. This agreement shall be governed and interpreted by the law of the State of Qatar.
   2. Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Terms & Conditions for iPhone 13 (“Handset”) Pre Orders

Last Updated 27 April, 2026

• Customers who want to pre-order must provide a valid Qatari ID (“QID”) or passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers which do not match will be cancelled.
• Customers can pre-order between 8th – 12th October 2021, subject to stock availability.
• The customer must also provide a valid Qatari mobile number or email address in order to receive pre-order confirmation and pick-up information.
• The customer cannot change the specification of the pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to 5 Handsets per QID/Passport number (with local credit card) and pre-order one Handset (with international credit card).
• Pre Order collection location and other details will be communicated via SMS.
• Customers can also opt in for home delivery by providing their home address.
• Customer consents to be contacted by Vodafone for marketing purposes.
• If the pre-order goes through, the pre-order will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the control of Vodafone Qatar.
• We can change our pricing from time to time. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”).
• New ported in customer will also get the Data Offer.
• Customers who have successfully pre-ordered and picked up the Handset will get a Vodafone exclusive 2 years warranty subject to specific terms and conditions as mentioned in the warranty.
• Customer who has pre-ordered and picked up the Handset will also get a 25% Clear Coat discount voucher (Vouchers T&Cs apply).
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the New Apple Watches: Series 7 (“Accessory”)

Last Updated 27 April, 2026

• Customers who want to pre-order must provide a valid Qatari ID (“QID”) or passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers which do not match will be cancelled.
• Customers can pre-order between 11 to 16 October 2021, subject to stock availability.
• The customer must also provide a valid Qatari mobile number or email address in order to receive pre-order confirmation and pick-up information.
• The customer cannot change the specification of the pre-order including but not limited to colour and capacity of the watch/watches after the pre-order is concluded online.
• Customer can pre-order up to 5 watches per QID/Passport number (with local credit card) and pre-order one watch (with international credit card).
• Pre Order collection location and other details will be communicated via SMS.
• Customers can opt in for home delivery by providing their home address.
• If the pre-order goes through, the pre-order will be valid for five (5) business days from the time of receiving the notification to pick up the watch/watches (“Pre-order Validity”). If the watch/watches is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled. Amount paid will then be refunded back to your credit card in 14 working days.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the watch/watches.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of the watch/watches for any reason whatsoever and the customer acknowledges that any such delays are beyond the control of Vodafone Qatar.
• We can change our pricing from time to time. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• Vodafone Prepaid and Postpaid customers who have successfully pre ordered the Apple Watch Series 7 will get 3 months of Apple Fitness+ FREE with new workouts every week, guided meditations to help focus on individual’s overall wellbeing and personal metrics to be synced to iPhone, iPad and Apple TV.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Shop & Ship

Last Updated 27 April, 2026

• Customers on Red Unlimited and Red VIP customers (“Eligible Plans”) will enjoy the following free benefits:
  1. Shop & Ship lifetime membership
  2. 1 Year Shop & Ship Flex membership that will offer the customer exclusive discounts on the shipping fee
  3. Delivery of shipped items from Shop & Shop Doha outlets to the customer’s home with a limit of 2 deliveries per month
• Shop & Ship is an international shipping service provided by Aramex that allows Customer to shop from US, UK/EU, China, Turkey, UAE, India, South Africa and Germany and get delivery of Customers online shopping in your doorstep in Qatar.
• Customer will have to register online for a Shop & Ship Lifetime Membership on its website.
• Once registered, Customer will get 9 personalized physical addresses in New York, London, Shanghai, Istanbul, Dubai, Mumbai, Hong Kong, Johannesburg and Frankfurt. Customer can use these addresses to shop from the US, UK/EU, China, Turkey, UAE, India, South Africa, and Germany, and Shop &Ship will deliver them to where you live at reasonable shipping rates.
• Other Red customers (not on Eligible Plans) can purchase the Shop &Ship Add-on by paying QR 500 per year. To pay for this Add On please visit My Vodafone App, any Vodafone Shops or call Vodafone call center at 111.
• In the My Vodafone App and under the partners section select Shop & Ship and click activate button. A unique voucher code will be generated. Click ‘Copy and Go’ button and you will be directed to a Shop & Ship registration form. Register for Shop & Ship account through this dedicated registration form to redeem the above voucher code.
• Simply go to My Vodafone app and under my lifestyle benefits click on Shop & Ship and you can see the discount voucher.
• Existing Shop & Ship customers will not be able to use this voucher code
• Every voucher will be valid for one calendar year from the redemption date.
• If using the free service Customer downgrades to another Plan which is not part of the Eligible Plan, then the Customers Shop & Ship subscription will not be valid from the first day of the next calendar month.
• If a paid service customer migrated to a plan which is not part of the Eligible Plans, the Customers Shop & Ship subscription will remain valid until the end of the 12-month subscription period from the redemption date.
• If your number is suspended or disconnected you will not be able to enjoy the free Shop & Ship subscription any more.
• Customer has to be over 18 years old.
• If the Customer cannot access Shop & Ship section on My Vodafone App or is unable to use the voucher code then they can call “111” anytime
• The Shop & Ship members need to comply with the Shop & Ship Terms and Conditions available at:
  • https://www.shopandship.com/en/agreement
  • https://www.shopandship.com/en/terms-of-use
• Vodafone reserves the right remove or modify the Shop & Ship benefit at its own discretion.

Borderless Whatsapp

Last Updated 27 April, 2026

• Borderless WhatsApp is a benefit for Customer’s on Red Me, Red Unlimited and Red VIP (“Eligible Plans”).
• Customers on these Eligible Plans can stay connected with WhatsApp while roaming in any of Vodafone Passport countries up to 1 GB free.
• Borderless WhatsApp is available in all Vodafone Passport countries. Customer can view the passport countries available at /en/roaming#passportPack .
• Customer can enjoy 1 GB of Borderless WhatsApp every month and after which customer will be charged according to the data roaming charges applicable on that country. A new 1 GB will be added to your account at your bill cycle renewal.
• Borderless WhatsApp will be automatically activated on Red Me, Red Unlimited and Red VIP and Customers do not have to activate the Passport Pack to get this benefit.
• Vodafone reserves the right remove or modify the Borderless WhatsApp at its own discretion.
• If the Customer’s benefits were removed due to their number being suspended after which the Customer pay their bill, the suspended lifestyle benefits will be reactivated starting from their next bill cycle.

My Network Name

Last Updated 27 April, 2026

My Network Name – Terms and conditions

• All Vodafone Postpaid customers (“Customer”) can activate My Network Name (“Service”) to customise the Network Names (“Network Name”) on their mobile devices.
• Customers can choose from Basic or Premium Network Name based on their Plans:

• Customers can activate the Service by visiting any Retail Store
• It will take up to 72 hours to update the personalised Network Name and a SMS confirmation will be sent to confirm successful update.
• Customer SIM card must be active on the Vodafone Qatar network for 24 hours before a customer can request to activate the Network Name service.
• Device must be turned on when performing the Network Name update.
• Device must be on the Vodafone Qatar network when performing the Network Name update i.e. customer must not be roaming on their device.
• Network Name service is not available in Arabic on iOS 10 Apple devices.
• Customers must choose the Network Name in keeping the local laws and cultural sensitivities. Vodafone reserves the right to deny; change or suspend the Service and/or any Network Name requested which is in breach of the above (“Breach”). Further, the Customers agrees to indemnify Vodafone from any and all actions, claims, damages, liabilities, judgments, awards, expenses and costs (including reasonable legal fees and expenses on a solicitor-client basis) arising out of or relating to the Breach.
• Customers switching from Red VIP or London Edition will no longer obtain the Service for free.
• If the Network Name selected does not appear, the Customer must restart their mobile devices and to troubleshoot can contact Customer Care through chat on the My Vodafone App; visit any Vodafone Store or call 111.

Fixed Services

Last Updated 27 April, 2026

1. Interpretation
   • “Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.
   • “Agreement” means these terms and conditions between Us and You;
   • “Bar” means suspending access to Services;
   • “Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.
   • “Bill Issue Date” the date Your bill is generated.
   • “Charges” means all monthly access charges, and any additional charges payable by You;
   • “Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;
   • “CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Fibre or 5G Wi-Fi router;
   • “Customer Care” means the Vodafone Customer Care team, which is contactable on 111;
   • “Minimum Subscription” is the period defined in Clause 2(b).
   • “Network” means our Vodafone fixed line network.
   • “Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.
   • “User” means any individual who uses the Services;
   • “Website” means our website at www.vodafone.com.qa;
   • “We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;
   • “You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and
   • “Your” has a corresponding meaning.
2. Commencement of Agreement and Term
   • (a) This Agreement begins when we set up Your connection to our Services to be available for your use.
   • (b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”). If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.
   • (c) If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay remaining pro-rated amount for that CPE e.g. Wi-Fi Mesh & 5G Router (by way of example, if you terminate the Agreement within the fifth month, You will be liable to pay the remaining seven months amount of Wi-Fi Mesh); and (iii) any other applicable Charges as set out in this Agreement.
   • (d) The Services continue until terminated in accordance with this Agreement.
3. Coverage and Services
   • (a) While we will do Our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.
   • (b) You agree that You will not use the Services:
     • in a way which breaks any law or infringes anyone’s legal rights;
     • to obtain unauthorised access to anyone’s computer or communications equipment;
     • to annoy anyone or to interfere with anyone else’s use of Our Services.
   • (c) We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.
   • (d) The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this, or introducing substitute or new services.
   • (e) You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
   • (f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.
   • (g) Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
   • (h) You agree that if you use Services in any way that may negatively impact Our Network or the provision of the Services, we may restrict or suspend Your use of the Services.
   • (i) You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among Our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.
   • (j) The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient’s, hardware or other device.
4. Fair Usage Policy
   • (a) The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in Our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.
   • (b) Our plans may include unlimited calling to certain designated numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.
5. Equipment
   • (a) Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.
   • (b) You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.
   • (c) We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.
   • (d) You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment.
   • (e) You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty.
   • (f) You will not sell any CPE, place a charge on it or otherwise dispose of it.
   • (g) Vodafone’s supply of CPE shall be subject to availability.
   • (h) We will provide You with a limited warranty for CPE. Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies.
   • (i) Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.
   • (j) You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement
6. Billing
   • (a) We will assign a monthly Bill Cycle for Your account.
   • (b) We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins. Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle. The date Your bill is generated is called Your “Bill Issue Date”.
   • (c) Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference. You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR5 per bill.
   • (d) The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.
   • (e) You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue.
   • (f) Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.
   • (g) We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.
   • (h) Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.
   • (i) We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.
7. Charges
   • (a) You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.
   • (b) All your account charges will be billed once a month at the end of each Bill Cycle.
   • (c) Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill.
   • (d) We will set a credit limit for the charges incurred on Your account.
   • (e) You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.
   • (f) If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amount.
8. Deposits
   • (a) You may make a deposit against Your account to increase Your credit limit.
   • (b) If you wish to retrieve Your deposit, You can request repayment by cheque or bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account and We will then return Your credit limit settings to the default.
9. Limitation of Liability
   • (a) Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from:
     • Your connection to Our network or the content or supply of any Services;
     • the failure, interruption or delay in the supply of any Services or any part of them or any negligence in this regard;
     • the fitness of all or any of the Services for any particular purpose;
     • the inaccurate or incomplete transmission of any data;
     • any other matter which relates to this Agreement.
   • (b) Except as set out above, we have no other liability to You or any other person in respect of this Agreement.
10. Access to Premises
    • You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.
11. Relocation of Premises
    • (a) If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services. You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.
    • (b) We reserve the right to refuse to relocate Services in Our sole discretion.
    • (c) There may be Charges for relocating Services. Any Charges will be disclosed to You prior to relocating the relevant Service.
12. Non Vodafone Hardware and third-party services
    • (a) If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us. We are not under any obligation to take any action so that You can access any Our Services.
    • (b) We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.
13. Privacy
    • (a) Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.
    • (b) We may provide Your personal information to public sector agencies in order for them to investigate an offence.
    • (c) Subject to any rights You may have under any applicable laws or regulations, we will not be liable to You, or to anyone else for:
      • the content or lack of confidentiality of any services You use;
      • any disclosure we make by law to a public sector agency.
14. Disconnection of Services
    • (a) You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire.
    • (b) We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if:
      • You do not abide by the terms and conditions in this Agreement;
      • You make abusive, offensive, malicious or nuisance calls or communications, or use any of the Services in an offensive way;
      • You are abusive or offensive to Us, Our dealers or agents, or any other person;
      • We suspect You of using the services for any illegal or fraudulent activity; or
      • All of the services are permanently or temporarily (for any reason) unavailable to You;
    • (c) If We suspend Your use of our Services, We will try to contact You before doing so.
    • (d) Where We Bar, re-direct or restrict the Services all Charges will continue to apply.
15. Transferring Responsibilities
    • (a) Your interests in this Agreement are personal to You and You may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.
    • (b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee
16. Vodafone’s right to end this Agreement
    • Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services:
      • By giving You twenty one (21) days written notice; or
      • if any of Our licences to operate Our network is ended or suspended.
17. Notices and Variations of Charges, Terms and Pricing Plans
    • (a) We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.
18. Force Majeure
    • We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.
19. Agents of Vodafone
    • (a) We shall be entitled to subcontract or delegate the performance of any of Our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve Us from liability for performance of any such obligation.
20. Numbers
    • (a) Vodafone shall allocate telephone numbers to You which You shall only use to access the Services. All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy and Our Number Policy, which can be found at www.vodafone.com.qa , but will exercise all reasonable endeavours to minimise any disruption to You.
    • (b) Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.
    • (c) If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.
    • (d) All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.
21. Applicable Law
    • This Agreement is governed by the laws of State of Qatar.

GigaHome Smart offer

Last Updated 27 April, 2026

• Any new Vodafone customer subscribing to GigaHome Plan shall also receive a free smart product as below:

• Smart Products include either a Smart Plug, Window/Door Sensor or Smart light bulb (“Smart Product”).
• Vodafone has the right to pick the free Smart product for the customer based on customer’s needs and stock availability.
• Customer cannot exchange this free Smart Product for cash.
• This promotion shall be available till stocks lasts but not later than three months.
• Installation shall be done for the Smart Products by Vodafone.
• GigaHome standard T&C apply.

Terms and Conditions for Vodafone Voice and Broadband Customers

Last Updated 27 April, 2026

If you are a Vodafone Voice and Broadband customer, the terms and conditions set out below will govern your use of our Services, and the contractual relationship between us. If you receive other services from us, other terms may also apply to you. These terms may be found on our Website.

1. Interpretation

2. Commencement and Term

• This Agreement begins when we set up your connection to our Services to be available for your use.
• This Agreement continues on a month by month basis until it is terminated in accordance with these terms and conditions.

3. Coverage and Services

• While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of our control.
• You agree that you will not use the Services:
  • in a way which breaks any law or infringes anyone’s legal rights;
  • to obtain unauthorised access to anyone’s computer or communications equipment;
  • to annoy anyone or to interfere with anyone else’s use of our Services.
• We reserve the right to remove any material from our servers which we consider, in our reasonable opinion, to breach the terms of this Agreement or any law.
• The Services may be changed, modified, advanced, suspended or removed by us. We will notify you before doing this, or introducing substitute or new services.
• You agree to follow our instructions about the use of the Services and ensure that all Users meet your responsibilities when using your Service. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
• You agree not to use the Services for any abusive, illegal or fraudulent purpose.
• Using or agreeing to use the Services does not give you any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
• You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend your use of the Services.
• You acknowledge that our control of voice and data speeds is limited to our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for you to achieve your desired or expected speed or latency.
• The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in our reasonable discretion, is used for normal consumer service and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in us throttling the Services which may impact the desired or expected speed.
• The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet, or the configuration or limitations of your, or your intended recipient’s, hardware or other device.

4. Charges

• Payment for the Services can only be done in advance by cash or through your credit card.
• Any additional voice charges will be billed to you on a monthly basis. You must settle such charges within 20 days of receiving such invoice.
• We will charge your credit card every thirty days.
• You are responsible for all Charges, and for all data used under your Account.

5. Limitation of Liability

• Except where we cause direct damage to your property due to our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to you or anyone claiming through you, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, or any form of indirect or consequential loss whatsoever, arising from:
  • your connection to our network or the content or supply of any Services;
  • the failure, interruption or delay in the supply of any services or any part of them or any negligence in this regard;
  • the fitness of all or any of the Services for any particular purpose;
  • the inaccurate or incomplete transmission of any data;
  • any other matter which relates to this Agreement.
• Except as set out above, we have no other liability to you or any other person in respect of this Agreement.

6. Access to Premises

• You will allow us or our Agents access to your property to perform our obligations under this Agreement. We will always try to give you reasonable prior notice if we require access to your premises and we will ensure that we or our Agents carry sufficient proof of identity. If you do not allow us to access your premises your ability to use the Services may be adversely affected.

7. Provision of Hardware and Additional Services

• If you have acquired any hardware from us, or from one of our dealers or Agents, all claims in relation to those products are covered by the warranty, if any, offered by the relevant manufacturer.
• If you have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by us, we are not under any obligation to take any action so that you can access any such Services.
• We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services. Where Services are provided by a third party we accept no responsibility or liability for their quality or the nature of their content.

8. Privacy

• Vodafone’s use of your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed at www.vodafone.qa.
• We may provide your personal information to public sector agencies in order for them to investigate an offence.
• Subject to any rights you may have under any applicable laws or regulations, we will not be liable to you, or to anyone else, for:
  • the content or lack of confidentiality of any services you use;
  • any disclosure we make by law to a public sector agency.

9. Disconnection of Services

• You may discontinue your connection to our network or give up the Service at any time by calling our customer care team on 111. Any remaining data on your account will not be refundable.
• You may discontinue your connection to our voice service at any time by calling our customer care team on 111. Such disconnection shall not affect your broadband service. Any remaining voice charges on your account will not be refundable.
• We can suspend, Bar, Re-direct or restrict your use of any or all of the Services or disconnect your connection if:
  • your cash or credit card payment is not received;
  • you do not abide by the terms and conditions in this Agreement;
  • you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way;
  • you are abusive or offensive to us, our dealers or agents, or any other person;
  • we suspect you of using the services for any illegal or fraudulent activity; or
  • all of the services are permanently or temporarily (for any reason) unavailable to you.
• If we suspend your use of our Services, we will try to contact you before doing so.
• Where we suspend, Bar, Re-direct or restrict the Services all Charges will continue to apply.

10. Transferring Responsibilities

• Your interests in this Agreement are personal to you and you may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without our consent. If you are a company and your effective management or control is changed in any way, we may treat this as a transfer of this Agreement entitling us to end it.
• Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee.

11. Vodafone’s right to end this Agreement

• Notwithstanding any other clause in this Agreement, we may disconnect your connection or terminate particular Services if any of our licences to operate our network is ended or suspended.

12. Notices and Variations of Charges, Terms and Pricing Plans

• We may change this Agreement and any free Services at any time. Changes will be posted on our Website. Please check this regularly for updates.
• We may vary the charges set out in our Pricing Plan(s) at any time. We will give you at least 21 days’ prior notice. We will notify you of these changes by posting them on our Website. Please check our Website regularly for updates. For the avoidance of doubt, we may not notify you of price decreases or of promotional offers.

13. Force Majeure

• We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

14. Agents of Vodafone

• We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation.
• Invoices issued by our Agent will be binding on you.

15. Numbers

• Vodafone shall allocate telephone numbers to you which you shall only use to access the Services. All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Regulatory Authorities or in accordance with its Number Policy, which can be found at /en/home but will exercise all reasonable endeavours to minimise any disruption to you.
• Vodafone may withdraw telephone numbers that have been allocated to you as a result of your failure to comply with this Agreement.
• If you elect to pay a reservation charge for a number, this entitles you to use the number. The ownership of the number remains with the State of Qatar.
• All reserved numbers must be assigned to an active Connection. If you cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.

Terms & Conditions for GigaHome Online Exclusive Offer 10% and 20%

Last Updated 27 April, 2026

• This Offer applies to online sales only.
• This Offer is for select GigaHome Fibre and GigaHome 5G Plans only as below:
  • 10% Discount for 6 months is for GigaHome Essential and GigaHome Classic Plans.
  • 20% Discount for 6 months is for GigaHome Premium and GigaHome VIP.
• After 6 months the normal rentals shall apply.
• The 3 months minimum subscription shall apply.
• General Postpaid and GigaHome Terms and Conditions Apply.

12 months Complementary Giga TV (Offer)

Last Updated 27 April, 2026

• All new customers or customers upgrading their Plans as below (“Eligible Customer”) will get the Giga TV Add On worth QR 20 as complementary for this Offer:
  • New activation on the GigaHome Fiber Plans:
    • GigaHome Essential 250
    • GigaHome Classic 300
    • GigaHome Premium 450
  • Existing customer upgrading to higher plan from below plans:
    • GigaHome Essential 250
    • GigaHome Classic 300
• Eligible Customers agree to a lock in for 12 months to get Giga TV complementary for 12 months (“Lock-in Period”)
• After twelve (12) months the Offer will automatically expire and normal rentals of QR20 for the Giga TV shall apply.
• There will be no upfront fee of QR 50 for Giga TV for the Eligible Customers. If Eligible Customer disconnects after Lock-in Period, there will be no penalty. However, if Eligible Customer disconnects their Plan before the Lock-in Period is over, Customer will pay a penalty as per remaining months multiplied by QR 20 as below.

• If the Eligible Customer downgrades their plan to GigaHome Essential QR 250 before the Lock-in period is over, customer will pay a downgrade fee as per remaining months multiplied by QR 20. The Penalty fee applicable is as below.

OR

• The Eligible Customer accepts addition of a paid Giga TV Add On for QR 20/month.
• In case of upgrade or downgrade to GigaHome plans, GigaTV 12 month’s Complementary promo will remain till the existing expiry from date of activation.
• Vodafone standard Giga TV Terms and Conditions Apply.

Terms & Conditions - Samsung Galaxy Z Fold3 and Flip3 (“Handset”) Pre-order

Last Updated 27 April, 2026

• Customers who want to pre-order must provide a valid Qatari ID (“QID”) or passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers which do not match will be cancelled.
• Customers can pre-order between 11th August to 9th September 2021, subject to stock availability.
• The customer must also provide a valid Qatari mobile number or email address in order to receive pre-order confirmation and pick-up information.
• The customer cannot change the specification of the pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to 5 Handsets per QID/Passport number (with local credit card) and pre-order one Handset (with international credit card).
• Vodafone Qatar will only reserve your order at the Villaggio and DFC Stores, which will be mentioned in the email/SMS. We will not guarantee delivery of your Handset in any location other than at the Villaggio and DFC Stores.
• Customers can also opt in for home delivery by providing their home address.
• If the pre-order goes through, the pre-order will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the control of Vodafone Qatar.
• We can change our pricing from time to time. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”).
• New ported in customer will also get the Data Offer.
• Customer who has pre-ordered and picked up the Samsung Galaxy Z Fold3 Handsets will also get a FREE Samsung Galaxy Buds Pro, FREE Samsung Flip Cover with S Pen and Samsung Care+ for 1 year, all pre order gifts total value worth QR1552.
• Customer who has pre-ordered and picked up the Samsung Galaxy Z Flip3 Handsets will also get a FREE Samsung Galaxy Buds2 and Samsung Care+ for 1 year, all pre order gifts total value worth QR1021.
• Customer who has pre-ordered and picked up the Handset will also get a 25% Clear Coat discount voucher (Vouchers T&Cs apply).
• Vodafone Standard Postpaid and Prepaid T&C apply.

Refer A Friend - Terms and Conditions

Last Updated 27 April, 2026

• Existing Vodafone GigaHome Fibre Customer’s can now refer a friend to Vodafone GigaHome Essential; Classic and Premium Plans (“Eligible Plans”) defined as Customer A.
• All existing Vodafone GigaHome Fibre Customers whom we consider as Customer A will receive a Code through SMS. Then Customer A will share the code with customer B through SMS and ask them to log in to vf.qa/referafriend and to fill up their details and Vodafone will contact them.
• Offer is valid for 1 month only, starting 18 April until 17 May 2021.
• Any new Customer which the Customer A refers to for the Eligible Plans is defined as a Customer B.
• Customer A on the successful subscription of GigaHome Plans by Customer B will get a discount of 20% up to QR 500 after 1 month from activating the Customer B.
• Customer A will have the discount for five (5) months and as long as Customer B’s is a paying customer of the Eligible Plans.
• Customer A is eligible for a maximum 5 discounts of 20% on their GigaHome Fibre Plan and up to maximum 500 QR amount per month depending on their Plan.
• Customer A discounts distribution as follow:
  • GigaHome Essential Plan: 20% off which is 50 QR per month for 5 months up to 5 customers
  • GigaHome Classic Plan: 20% off which is 60 QR per month for 5 months up to 5 customers
  • GigaHome Premium Plan: 100 QR per month for 5 months up to 5 customers
• Customer B will get only the current market offer such as Try and Buy.
• Both Customer A and Customer B should already be living in a connected fibre building or compound.
• Vodafone standard GigaHome terms and conditions apply.

Smart Data Rate

Last Updated 27 April, 2026

Postpaid

Existing customers can subscribe to Smart Data Rate by choosing Smart Data Rate from USSD Menu by dialling *100# or dialling *110*111# and new customers can visit a Vodafone Store and ask the retail advisor to activate Smart Data free of cost on their line.

• Smart Data Rate comes into effect only when data is consumed after all the bundled data in plan, bonus and mobile internet pack are finished.
• Smart Data Rate gives extra data in 200 MB bundles for only QR 20, without any additional monthly fee.
• The 200 MB bundle is valid till the upcoming plan renewal date.
• Customer is notified when the bundled data has finished and before Smart Data Rate starts and QR 20 will be charged for next 200 MBs.
• After first 200 MB is consumed, another 200 MB data for QR 20 is added and so on, until 800 MB, after which data usage is charged at the reduced rate of QR 0.1/MB.
• The 200 MB bundle is valid till the upcoming plan renewal date.
• Smart Data Extra is available on the below Postpaid plans:
  • Supersaver 100, Supersaver 150 international, Supersaver 150 local, Supersaver 200 bundle
  • Supersaver India 65, Supersaver India 120
  • Red M, Red L
  • Falla M, Falla L
  • Bronze, Silver, Gold, Diamond, Platinum
• Smart Data Extra is not available on plans that already have special rates, mentioned below: Red Qatari, Red XL, Red VIP and London Edition.
• If customer unsubscribes from Smart Data Rate, they will be charged the standard rate of QR 0.99/MB for any out of bundle data usage.
• Smart Data rate is only available for local use in Qatar and is not available for use while roaming.
• General Vodafone Postpaid Terms and conditions apply.

Prepaid

• Customers need to subscribe, for free, to avail the Smart Data Rate by dialling *200*111#.
• Smart Data is applicable to customers without recharging or subscribing to an Internet Pack or even after the Internet Pack bundle is exhausted.
• If the customer has an existing Prepaid Internet Pack e.g. MI20, MI 100, priority will be given to the Internet Pack.
• On subscribing the customer will be offered as below:
  • Up to 150 MB for just QR3.
  • After every 150 MB used, the charges will be QR3 up until 750 MB for that day.
  • After 750 MB of data usage the customer will be charged at 2Dhs/MB for the rest of the day.
• The Smart Data Pack is a daily subscription product and any unused data from the pack will expire at the end of the day. Unused data cannot be carried forward to the next day and cannot be used with any other internet packs.
• Customer will be notified at every instance of the Smart Data Rate usage:
  • Before start of Smart Data Rate
  • After usage of every 150MB bundle
  • After expiry of the data bundle
  • After renewal of the bundle
  • After first 150MB is consumed, another 150MB data for QR 3 is added and so on, until 750 MB, after which data usage is charged at the reduced rate of 2Dhs/MB.
• Customers who have subscribed for the Smart Data Rate will need to have a minimum of QR3 balance to use data. Customers with less than QR 3 balance will be blocked from browsing.
• In case the customers wants to start using data at less than QR3 the customer will have to opt out of the pack by dialling *250*111#.
• Once the customer unsubscribes from Smart Data Rate, they will be charged standard rate of QR 0.99/MB for any out of bundle or non-pack usage.
• Smart Data Rate is only available for local use in Qatar and is not available for use while roaming.

Vodafone Ramadan - Competition Terms and Conditions

Last Updated 27 April, 2026

• Vodafone Qatar P.Q.S.C (“Vodafone”) will be running a Ramadan online competition on ramadan.vf.qa for duration of Ramadan 2021 featuring games and puzzles for a chance to win 5G smartphones (“Competition”).
• The Customer participating in the Competition (“Entrants”) hereby accepts these T&C.
• The Competition is open to all customers whether they are on Vodafone network or not, however connection to either Wi-Fi or Mobile data is required.
• The daily prize is one 5G smartphone which can be iPhone 12 256GB or Samsung Galaxy S21 256GB (“Prize”) to be won by the person with the highest score in one day. Prize can only be collected from a Vodafone store.
• Entrants can play a maximum of 12 games per day with a maximum 120 points. In the event of a tie score for any of the winning tiers, a digital draw will take place.
• Only one (1) Entrant can participate with each QID.
• A Customer who wins once cannot win again but can continue to play without the Prize. If the Customer does get the maximum score again the second highest scorer will win the Prize.
• During this Competition, Vodafone will also be supporting Qatar Charity (“Charity”). Every 100 points collected through the Competition are equivalent to 1 iftar meal for donation by Vodafone. The more the Entrants play, the faster we get to our donation of 6000 meals.
• The Competition is open only to residents of Qatar with a valid QID and currently based in Qatar. Entrants must be 18 years. If an entrant is below 18 years they will need to provide parental/legal guardian authorisation.
• Vodafone reserves the sole right to verify the validate any entry to a Competition and to disqualify anyone not compliant with these T&Cs or who engage in any unlawful or improper misconduct to jeopardize the fair and proper conduct of the Competition.
• Vodafone employees and their immediate family (which includes parents, children, and siblings or spouse), or any employees of its advertising or promotion agencies are not eligible to participate in the Competition.
• Except as expressly stated or agreed otherwise by Vodafone, if a Prize winner does not collect their prize within one month of being notified of winning, the Prize winner will forfeit all rights to the prize.
• Vodafone is not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using the prize, except for any liability which cannot be excluded by law.
• By participating in the Competition, Entrants consent to their name and images including reposts being published in connection with the Competition, and their likeness, image and/or voice being used by Vodafone in any media for an unlimited period of time throughout the world. No fee will be paid for such use.
• By participating in the Competition, Entrants confirms that they have read and consent to our privacy policy available at https://www.vodafone.qa/en/about-us/legal-and-regulatory/policy/data-privacy-policy and to receive any marketing material from Vodafone whether they are Vodafone customer or not.
• Prizes are not transferable and available for delivery/collection only in Qatar. Vodafone will not ship or provide the prizes anywhere else.
• Vodafone’s decision is final and no correspondence will be entered into and reserves the right to extend, cancel or amend the Competition at any time.
• The Prize will come with the standard warranty available from the manufacturer.
• The general competition T&C will apply.
• Vodafone holds Competitions in accordance with the laws of the State of Qatar.

Inflight Data offer

Last Updated 27 April, 2026

• This offer is valid until 30th of November 2019.
• FUP for Unlimited inflight Data is 20GB per flight.
• Offer is only valid with OnAir and AeroMobile inflight network providers.

Happy Offers

Last Updated 27 April, 2026

• Happy Offers are available to all prepaid customers (“Eligible Customer”).
• The Eligible Customer can benefit from Happy Offers, which shall include but not be limited to Free 800 MB on MI20, 10% extra credit on QR 35 etc.
• Happy Offers are specific to each Eligible Customer and Vodafone reserves the right to offer different Happy Offer benefits to each Eligible Customer.
• All Happy Offers may be changed at Vodafone’s sole discretion.
• Each Happy Offer will only be valid for the period of time determined by Vodafone.
• Prepaid terms and conditions will apply.

Combo Card 5

Last Updated 27 April, 2026

• Offer available to all existing and new Vodafone Prepaid customers (“Customer”).
• To receive the benefit of the offer, Customer must dial *200*365# for 5 Qatari Riyal per dial and will receive 30 local minutes and 30MB valid for 5 days (the “Offer”).
• Customer must have at least 5 Qatari Riyal credit to benefit from the Offer.
• The Offer is a one-time subscription; Eligible Customer will need to subscribe again at the expiry of each pack to receive the Offer.
• Offer cannot be used on roaming.
• Offer is not transferable and cannot be exchanged for cash.
• Vodafone Prepaid terms and conditions apply.

Terms & Conditions for Accessories on 75% Discount Offer

Last Updated 27 April, 2026

• All customers who purchase Tenvis Smart Scale (QR199) and the Vodafone Starter packs (comes with protective back cover, tempered glass screen protector and a car charger) for QR39, will receive 75% discount and get it only for QR49 and QR10.
• Promotion valid from 28 March until 15 April 2021.
• Available until stocks last.
• Devices bought will have standard warranty of 1 year.
• Return policy of devices is within 7 days in the store with original receipt.
• Subject to Qatari Laws.

Ramadan SAWA - Competition Terms and Conditions

Last Updated 27 April, 2026

• Vodafone Qatar P.Q.S.C (“Vodafone”) will be running a Ramadan SAWA online competition on sawa.vf.qa for Ramadan 2020 featuring games and puzzles for a chance to win cash prizes (“Competition”). The Customer participating in the Competition (“Entrants”) hereby accepts these T&C.
• The weekly prizes are player QR 5,000, QR 3,000 and QR 2000 for the top three highest points for the week with a grand prize of the highest total points across the entire Competition period of QR 25,000 (“Prize”).
• Entrants can play a maximum of 12 games per day with a maximum 120 points. In the event of a tie score for any of the winning tiers, a digital draw will take place.
• Only one (1) Entrant can participate with each QID.
• All prize announcements and distributions of weekly and the grand prize as well as the draws (if applicable) will take place at the end of Ramadan.
• During this Competition, Vodafone will also be supporting local charities such as Qatar Charity; Education for All and Qatar Red Crescent (“Charities”). Every 100 points collected through the Competition are equivalent to QR 1 for donation by Vodafone. The more the Entrants play, the faster we get to our donation goal. Once we reach our donation goal, we will announce each week’s charity and goals.
• The Competition is open only to residents of Qatar with a valid QID and currently based in Qatar. Entrants must be 18 years. If an entrants is below 18 years will need to provide parental/legal guardian authorisation.
• Vodafone reserves the sole right to verify the validity of any entry to a Competition and to disqualify anyone not compliant with these T&Cs or who engage in any unlawful or improper misconduct to jeopardize the fair and proper conduct of the Competition.
• Vodafone employees and their immediate family (which includes parents, children, and siblings or spouse), or any employees of its advertising or promotion agencies are not eligible to participate in the Competition.
• Except as expressly stated or agreed otherwise by Vodafone, if a Prize winner does not collect their prize within one month of being notified of winning, the Prize winner will forfeit all rights to the prize.
• Vodafone is not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using the prize, except for any liability which cannot be excluded by law.
• By participating in the Competition, Entrants consent to their name and images including reposts being published in connection with the Competition, and their likeness, image and/or voice being used by Vodafone in any media for an unlimited period of time throughout the world. No fee will be paid for such use.
• By participating in the Competition, Entrants confirms that they have read and consent to our privacy policy available at https://www.vodafone.qa/en/about-us/legal-and-regulatory/policy/data-privacy-policy and to receive any marketing material from Vodafone whether they are Vodafone customer or not.
• Prizes are not transferable and available for delivery/collection only in Qatar. Vodafone will not ship/make bank transfers or provide the prizes anywhere else.
• Prize values are correct at time of printing but no responsibility is accepted for any variation in the value of any prizes.
• Vodafone’s decision is final and no correspondence will be entered into and reserves the right to extend, cancel or amend the Competition at any time.
• Vodafone holds Competitions in accordance with the laws of the State of Qatar.

Qatar’s Greatest Fan (“Competition”) Competition

Last Updated 27 April, 2026

1. By entering this Competition, you agree you have read and accept these terms and conditions. We reserve the right to verify any entry and may refuse to award prizes where we have reasonable grounds to believe that there has been a breach of these terms and conditions. You can access these terms and conditions at any time during the competition at Terms and Conditions.
2. The Competition commences on 26 Nov 2019 and closes on 8 Dec 2019 (“Competition Period”).
3. You may enter this Competition only if you are a resident of Qatar and 18 years old or older at the time of entry.
4. Customers will need to answer a series of daily quizzes and trivia questions to stand a chance to win the prizes.
5. Customers competing have a chance to win a Mega Prize of a Qatar’s Greatest Fan Trophy, Great Prizes and Signed T-Shirt.
6. To win the competition cash prize, entrants must provide a valid Vodafone Qatar mobile number and have the highest score on the leader board by midnight on 15 July, 2018.
7. The winner will receive a phone call from a Vodafone representative within 24 hrs of their final entry with instructions on how to collect their prize. They will also be required to sign a prize acceptance form.
8. You are not eligible to enter this Competition if you, or a member of your immediate family (which means parents, children, and siblings or spouse), are an employee, contractor or sub-contractor of Vodafone or any of its advertising or promotion agencies.
9. Only one entry will be considered per entrant. Joint submissions will not be accepted.
10. You give Vodafone the right to use your name and your picture for the sole purpose of identifying you as the winner of the Competition and for publicity purpose without any payment to you.
11. Late, illegible, incomplete, defaced or corrupt entries will not be accepted.
12. The Prize cannot be exchanged and cannot be redeemed by you for cash.
13. Winners may be required to submit valid identification before receiving their Prize.
14. Vodafone’s reserve the right to change the Competition rules and these terms and conditions from time to time. In the event that we do so, the most up to date terms and conditions will be at the website Terms and Conditions. In the event of a discrepancy between these terms and conditions and those on our website, the website terms and conditions will apply.
15. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy. Your use of the App is subject to the terms and conditions set out in our Privacy Policy.
16. Vodafone’s General competition Terms & conditions apply and can be found online at www.vodafone.com.qa

Predict and Win (“Competition”) Competition Terms and Conditions

1. As a part of the 24th Arabian Gulf Cup, all Vodafone customers have the option to participate in the “predict and stand a chance to win” competition from 26 Nov to 8 Dec 2019 (the “Competition”).
2. To enter the Competition customers access the link fans.vf.qa
3. Customers need to predict the match results on a daily basis through the predictor platform.
4. Once the match starts the prediction platform will be locked.
5. For every correct prediction of the match results, the player gets points, the accumulated points and overall ranking is published through the leaderboard.
6. Players with the most correct predictions will be ranked highest.
7. In case multiple players have the same amounts of points, players with the least incorrect predictions.
8. In case multiple players are still tied after checking for least incorrect predictions, all the tied players eligible for prizes will be rewarded.
9. Players get a chance to win exciting prizes including cash prizes.
10. To win the competition cash prize, entrants must provide a valid Vodafone Qatar mobile number and have the highest score on the leader board by midnight on 15 July, 2018.
11. The winner will receive a phone call from a Vodafone representative within 24 hrs of their final entry with instructions on how to collect their prize. They will also be required to sign a prize acceptance form.
12. You are not eligible to enter this Competition if you, or a member of your immediate family (which means parents, children, and siblings or spouse), are an employee, contractor or sub-contractor of Vodafone or any of its advertising or promotion agencies.
13. Only one entry will be considered per entrant. Joint submissions will not be accepted.
14. You give Vodafone the right to use your name and your picture for the sole purpose of identifying you as the winner of the Competition and for publicity purpose without any payment to you.
15. Late, illegible, incomplete, defaced or corrupt entries will not be accepted.
16. The Prize cannot be exchanged and cannot be redeemed by you for cash.
17. Winners may be required to submit valid identification before receiving their Prize.
18. Vodafone’s reserve the right to change the Competition rules and these terms and conditions from time to time. In the event that we do so, the most up to date terms and conditions will be at the website [insert URL]. In the event of a discrepancy between these terms and conditions and those on our website, the website terms and conditions will apply.
19. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy. Your use of the App is subject to the terms and conditions set out in our Privacy Policy.
20. Vodafone’s General competition Terms & conditions apply and can be found online at www.vodafone.com.qa

Flex Prepaid

Last Updated 27 April, 2026

• All Vodafone Prepaid customers recharging with the recharge amounts will get the below Flex option or choose to continue with the normal benefit of the recharge.

• This Offer is valid from 24 August
• To activate the customer just needs to dial *777*PIN# from their handsets to recharge and will get two options:
  • Credit balance OR Data
  • FLEX
• The validity of the Flex is 30 days from recharge and all unused Flex can be carried forward if the customer’s recharges again before the expiry of the Flex
• Vodafone General Prepaid terms and conditions apply.

Flex Grow

Last Updated 27 April, 2026

• All Flex Postpaid customers will be entitled to the “Flex grow” feature available on Flex 100, Flex 150 & Flex 200 plans (“Eligible Customer”) as below:
  • New Eligible Customers will automatically subscribe from 1 January 2019.
  • Existing Flex Postpaid customers will need to subscribe by dialling *248# or through My Vodafone App.
• Prepaid flex customers are not eligible for Flex Grow.
• The Eligible Customers will be notified through SMS about the extra flex they receive in a month.
• The extra flex will be added in the total flex balance for the month on each bill cycle automatically.
• In addition, Customers who have been with Vodafone for more than four (4) months will also receive one-time bonus (“One Time Bonus”) at the time of subscription. The bonus value will depend on their stay with Vodafone and will be communicated via SMS.
• The One Time Bonus will be added to the Eligible Customer’s balance at the time of the first plan renewal after the subscription to Flex Grow
• Once subscribed Eligible Customers will start receiving extra flex as an ongoing benefit from the 2nd bill run after the subscription date. The extra flex will be added in the balance at the time of monthly plan renewal.
• Eligible Customers who subscribe to Flex grow will not accumulate Vodafone Points.
• Eligible Customers will lose their Flex including bonus flex if they migrate to other Postpaid or Prepaid, transfer their number, terminate their number or port out.
• The Eligible Customers will be notified through SMS about the extra flex they receive in a month and the extra flex will be added in the total flex balance for the month on each bill cycle.
• Vodafone standard Postpaid terms and conditions apply.