YouGotaGift Terms and Conditions

Last Updated 27 April, 2026

• This eGift Card is valid for one-time use only, for its full face value. Partial redemptions are not allowed.
• This eGift Card can be redeemed only at selected Vodafone retail stores in Qatar.
• To locate participating stores, please visit: https://www.vodafone.qa/en/help/find-a-store
• This eGift Card is not valid for online purchases, including transactions made through Vodafone’s website or mobile app.
• This eGift Card is intended for personal, non-commercial use only.
• The eGift Card is valid for 6 months from the date of issue.
• The eGift Card cannot be used for Vodafone bill payments or other services. It is valid only for the purchase of devices and accessories.
• Vodafone reserves the right to cancel any eGift Card found to be associated with fraudulent or unauthorized activity.
• Only one eGift Card can be redeemed per transaction at Vodafone retail stores.
• eGift Cards once issued cannot be canceled, exchanged, extended or refunded and are subject to the terms & conditions of the merchant.
• Items purchased using this eGift Card are refundable as per the refund and exchange policy of the merchant. The merchant is solely responsible for the product & service provided to customers through the use of this eGift Card.

Digital Valet Pass

Last Updated 27 April, 2026

1. Vodafone Postpaid Unlimited + Premium, Postpaid Unlimited + Platinum and Postpaid Unlimited+ VIP Customers can benefit from the complementary Vodafone’s Digital Valet service
   • To benefits of the digital valet parking, Postpaid customers must:
     • Download My Vodafone app
     • Open the IPASS section
     • Subscribe to Digital parking pass
   • New Vodafone Unlimited+ Premium, Platinum and VIP customers can select and subscribe to the Digital valet from My Vodafone App.
     • Digital Valet Pass Eligibility:
     • Unlimited+ Premium customers can benefit from the valet parking service
     • Unlimited+ Platinum customers can benefit from the VIP valet parking service
     • Unlimited+ VIP customers can benefit from the VIP valet parking service
2. Vodafone may disable the Valet Parking Privilege at its own discretion. In addition, the subscriber must only use each digital valet card once per hour and cannot be shared amongst other users/cars
3. Fair usage policy:
   Each new plans customers Unlimited+ Premium, Platinum & VIP can benefit from the Digital Valet parking service 4 times a month
   Legacy plan customer can benefit from the Digital Valet parking service 50 times per year
4. If Customer disconnects their Vodafone number, ports out or migrates to another plan/Prepaid, which are not part of the Eligible Plans, then the Customer’s subscription to digital Valet Parking will be deactivated immediately.
5. As Vodafone Valet parking users will get free Valet parking in the below locations:

   	Location ( Wait Valet )
   1	Place Vendome Mall Gate 1
   2	Place Vendome Mall Gate 2
   3	Place Vendome Mall Gate 3
   4	Place Vendome Mall Gate 4
   5	Place Vendome Mall Gate 5
   6	Place Vendome Mall Gate 6
   7	Place Vendome Mall Gate 7
   8	Place Vendome Mall Gate 8
   9	Place Vendome Mall Gate 9
   10	Katara - Bayt El Talleh
   11	Katara – U burger
   12	Katara - Lafayette
   13	Katara - Mosque
   14	Katara - Sukar Pasha
   15	Katara - Novikov
   16	Katara - Cartier
   17	Katara - Beach 2
   18	Ezdan Mall Wakra – Gate 2

   	Locations ( Mr. Valet )	Branch Name
   1	UDC TOWER	UDC TOWER
   2	Pearl Qatar	Parcel 01/1
   3	Pearl Qatar	Parcel 01/2
   4	Pearl Qatar	Parcel 02
   5	Pearl Qatar	Parcel 03
   6	Pearl Qatar	Parcel 04
   7	Pearl Qatar	Parcel 05/1
   8	Pearl Qatar	Parcel 05/2
   9	Pearl Qatar	Parcel 06/1
   10	Pearl Qatar	Parcel 06/2
   11	Pearl Qatar	Parcel 07
   12	Pearl Qatar	Parcel 08/1
   13	Pearl Qatar	Parcel 08/2
   14	Pearl Qatar	Parcel 09
   15	Pearl Qatar	Parcel 10
   16	Pearl Qatar	Parcel 12
   17	Pearl Qatar	Parcel 13
   18	Pearl Qatar	Parcel 14
   19	Pearl Qatar	Parcel 15
   20	Pearl Qatar	Parcel 16
   21	Pearl Qatar	Parcel 17
   22	Pearl Qatar	Parcel 18
   23	Pearl Qatar	Parcel 19
   24	Madina Central	Parcel 6-Castamo
   25	Madina Central	Parcel 5-Nandos & Karaki
   26	Madina Central	Parcel 3-Kaladi
   27	Madina Central	Parcel 3-Baladna
   28	Madina Central	Parcel 2-Fat Burger
   29	Madina Central	Parcel 1 Souk Al Madina

Valet

Last Updated 27 April, 2026

• As a New Vodafone Unlimited+ Premium, Platinum and VIP customers, you’ll get free valet parking in major malls and entertainment venues in Qatar including the Pearl (Porto Arabia and Medina Centrale), Place Vendome Mall, Katara (Bayt El Talleh, U Burger, Lafayette, Mosque, Sukar Pasha, Novikov, Cartier, Beach2) and Ezdan Mall.
• To enjoy the complimentary valet parking benefits, customers must download the My Vodafone app and use the Digital Valet Parking service
• Digital Valet eligibility is for Customers who are on the following Plans:

1. New Unlimited+ Premium customers:

Regular Valet parking service with 4 usages of Regular parking per month

2. New Unlimited+ Platinum & VIP customers:

VIP Valet parking service with 4 usages of VIP parking per month

• Vodafone may disable the Valet Parking Privilege at its own discretion. In addition, the cardholder must only use each card, which means that each Valet service will be provided once per hour and cannot be shared amongst other users/cars.

Star Number - Terms and Conditions

Last Updated 27 April, 2026

1. There are different reservation charges for different easy to remember numbers called Star Numbers. Vodafone Prepaid or Postpaid customers (“You”) can find out the reservation charge for the Star Number from our website at www.vodafone.qa or any of our retail stores.
2. The reservation charge you pay for a Star Number entitles you to use that number however all mobile numbers belong to the State of Qatar. The Communications Regulatory Authority (CRA) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice.
3. On successful purchase, the Star Number must be assigned to an active Prepaid Plan or Postpaid Plan. If You cancel your Prepaid or Postpaid Plan or terminate your line after 180 days the Star Number will be made available for others to reserve.
4. If You have reserved a Star Number online or through the retail store, but decide not to take it, after 48 hours, the number(s) will be reassigned and You can request for a refund of the Star number within seven (7) working days from the date of purchasing the Star Number in line with our Number Policy on our website (www.vodafone.qa) and at our stores.
5. If You transfer the Star Number, you will not have any claim or right whatsoever on the Star Number going thereafter.
6. As per the approved Mobile Number Portability’s (“MNP”) Code of Conduct, all repatriated Vodafone Star Numbers which have been transferred back to Vodafone Qatar’s pool can only be claimed, for free, by the Original Vodafone Qatar customer within 180 days of repatriation and if the number is not transferred to another customer by the other service provider. Failing to claim within 180 days will mean that Vodafone can automatically re-use the number as required.
7. e. The minimum contract period for easy to remember numbers (“Star Number”) worth QR1500 to QR 19,999/- and above shall be one (1) year at the time of purchase and Star Numbers worth QR20,000 and above shall be two (2) years (“Agreed Lock-in Period”). Cancellation of the Service; transfer of number, downgrading to lower plans or migrating from Postpaid to Prepaid prior to that Agreed Lock-in Period will result in applicable charges due and payable in a pro-rated manner.
8. If You are a Postpaid customer, and You have received a discounted or free Star Number from Vodafone then You can upgrade to a higher plan immediately. However, You can only downgrade to a lower Postpaid Plan after the 3 months lock in period but within the same Postpaid plan family e.g. within the Unlimited+ portfolio or Postpaid + plans.
9. You purchasing the Star Number(s) online confirm that they do not have more than five (5) numbers under their QID which is a requirement under local laws.
10. If You have more than five (5) numbers their payment will be refunded, and they will not be entitled to the number(s).
11. If You buy more than one (1) number and has selected more than one (1) numbers, then the customer can within 5 days chose the one (1) number they want to keep and forfeit the others.
12. All refunds shall be made within 15 days without any further liability.

Voice Over Wi-Fi

Last Updated 27 April, 2026

• Voice Over Wi-Fi Calling (“VoWIFI”) allows Vodafone customers to make calls over a Wi-Fi connection using a Wi-Fi calling enabled smartphone
• The VoWIFI service improves the coverage where the cellular connections maybe weak.
• Postpaid and Prepaid Vodafone voice customers can enjoy VoWIFI calling, provided that they have a Wi-Fi Calling enabled smartphone.
• Activating VOWIFI service is for free , yet the normal call charges apply
• The service is currently applicable to Samsung & Huawei smartphones and will soon be available on smartphones by other leading brands too.
• Customers will be required to update their smartphone to the latest operating system version to enjoy this service.
• Customer can verify a Wi-Fi call by looking for a unique symbol shown on your handset during a Wi-Fi Call. Customer will not see the Wi-Fi Call symbol during a normal cellular call.
• VoWIFI will not work outside qatar.
• VoWIFI service works on Wi-Fi connection in Qatar for local calls to any network and for international calls as well
• If Wifi Coverage signal is not available during a call, then the call will revert to VOLTE call seamlessly if VOLTE is not available then the call will drop.
• Vodafone Standard Postpaid and Prepaid terms and conditions apply

DOB Promo for Google Play

Last Updated 27 April, 2026

• To encourage all customers to use Vodafone’s Direct Operating Billing (“DOB”), we are running an exciting promotion for 3 months period starting from 1st June 2024 (“Promo”). Till 31st August 2024
• This Promo is exclusively for customers who purchase using DOB from Google play but using their phone number as a payment method.
• Customers who use the Google play will be eligible to win a Samsung Galaxy S24 mobile handset.
• There is no minimum recharge or payment to win, and the winners will be randomly selected by draw every month. One winner each month, with a total of 3 winners of Samsung Galaxy S24.
• Vodafone General Competition terms and conditions shall apply.

ONMO – Powered by Vodafone Qatar (“ONMO”) Terms and Conditions

Last Updated 27 April, 2026

1. ONMO is a mobile cloud gaming platform for all Vodafone Qatar subscribers (“You/Subscribers”) redefining the gaming experience brings together e-Sports, Social Features and AI Powered Analytics.
2. ONMO’s proprietary feature called ‘Moments’ are specially curated challenges from new and popular games like Subway Surfer: Barcelona, Cut the Rope Magic (Zeptolab), Rayman Jungle Run and many more. Explore all games - just click - https://vfq.onmo.com
3. You can also add your friends and enjoy your playing experience while competing with them.
4. You need to have internet connectivity to play and there is no need to download and install games on their mobile phone.
5. ONMO currently supports only mobile games, and they can be played with other users on iOS and Android smartphones ONLY.
6. You will have a 3-day trail service where You can play without any charge after which a monthly charge of QAR 30 for 30 days by Prepaid balance or Postpaid billing of your Vodafone number shall apply. You can also top up with QAR 40 for 30 days for coins as mentioned in table in point 7 below. In-case, you don’t have QAR 30 as balance, then you will be charged with lower value to continue uninterrupted service.
   For example: - if user is having a balance of QAR 29 in that case customer will be charged QAR 20 which is next charging price point in case of unsuccessful charging for QAR 30. Benefits will be awarded according to charging table mentioned point 7 below.
7. You will receive 1000 Bonus coins as soon you subscribe with 3 days’ trial period, and post that on subscription you will earn coins depending on the balance deducted as below: -

   Monthly Subscription - charges, coin earned and validity

   Subscription Pricing Table
   Trail Period	3 days	1000 Joining Bonus
   Subscription Price in QAR	Validity in Days	Coin Earned
   30	30	6,000
   20	20	3,500
   15	15	2,500
   10	10	1,500
   7	7	1,000
   5	5	500
   4	4	400
   3	3	300
   2	2	200
   1	1	100
   0	(Grace)	-

   Top-Up - charges, coin earned and validity

   Top Up Pricing Table
   Top Up Price Point in QAR	Coin Earned	Validity in days
   40	10,000	30
   35	8,000
   30	6,000
   20	3,500
   15	2,500
   10	1,500
   7	1,000
   5	500
   4	400
   3	300
   2	200
   1	100

8. Coins are only redeemable on the game portal and have no currency value and cannot be claimed or transferred for cash.
9. The monthly charges are recurring but can be canceled at any time by sending SMS UNSUB ONMO to 97749 or by selecting unsubscribe option via - https://vfq.onmo.com

Let’s Play and WIN your favorite Games, Moments and Battles.

Thank You!

Vodafone Smart Tracker | Terms & Conditions

Last Updated 27 April, 2026

• Vodafone Qatar’s Smart Tracker (“Smart Tracker”) service is an innovative solution that allows Vodafone customers to locate and track their important assets such as your laptop bag, luggage, motorcycle or even your car (“Assets”) through the Vodafone Smart Tracker application (“App”).
• The Smart Tracker is an end-to-end solution which comes with a tracker, connectivity, service, and the App. The App can be found in Apple and Android as Vodafone Smart Tracker
• The Smart Tracker is only meant to track your personal Asset or Asset belonging to your family with their knowledge and consent. The Smart Tracker service should not be used for other purposes including any illegal purposes. If the Customer is found be using the Smart Tracker service illegally or without consent, then the customer will be directly liable for this and Vodafone Qatar will not be held liable or responsible directly or indirectly.
• Customers can locate and track their Assets locally as well as in more than 155 countries (https://www.vodafone.qa/en/services/roaming#passportpack) (wherever 2G network is available) with Smart Tracker without paying any additional cost.
• Smart Tracker only works with relevant Smart Tracker Plan and service subscription which can be obtained from Vodafone sales channels.
• Customers need to subscribe to either the monthly or yearly Smart Tracker plan as below:
  Smart Tracker device Price: QAR 150

  Plan	Rental
  Yearly	QAR 149 / year
  Monthly	QAR 19 / month

• Customers who cancel the Smart Tracker plan/service subscription, will not be able to use Vodafone Smart Tracker App to locate and track their Assets through the Vodafone Smart Tracker App.
• Customers can buy the Smart Tracker device only with monthly or yearly Smart Tracker plan/service subscription to locate and track their Assets through Vodafone Smart Tracker app.
• Customers who subscribe to Monthly Smart Tracker plan and service are committed to pay the service fee (QAR 14/month) for following 12 months. If they cancel before 12 months, they will pay a prorated amount of the total remaining months.
• Smart Tracker devices have a one (1) year warranty. To avail the warranty, there should NOT be any physical damage such as visible damage; device not in a good condition; water damage or if the device is broken etc. In such condition, the device will not be covered under this warranty.
• The Smart Tracker has not been designed to track people and it should only ever be used as advertised.
• Whilst Vodafone Smart Tracker aims to provide accurate location. However, it cannot guarantee it where GPS and Wi-FI location services are not available. In this case, it will show the approximate location of your tracked belongings based on available cellular coverage.

Social Wi-Fi Terms & Conditions

Last Updated 27 April, 2026

• Social Wi-Fi is a solution that gives customer’s and their visitors instant access to high-speed Wi-Fi internet through a simple social media login while giving Customers valuable customer insights and new ways to connect with them (“Social Wi-Fi”).
• The Customer agrees and acknowledges that on installation of portal to use the Social Wi-Fi, they will allow Vodafone or its subcontractors to install and support the Social Wi-Fi Portal (the “Portal”).
• The Customer will be solely responsible for the content of data and all details that will be shared on the Portal.
• The credentials to access the Portal will be shared by Vodafone only with the Customer, and it will be the Customer’s responsibility to protect them from any unsecured access.
• Upon the Customer’s request, Vodafone or its subcontractor will visit the Customer’s premises to upload the content on the Portal.
• Lack of access after appointment may lead to delays and additional charges for the revisit.
• The minimum commitment period for the Social Wi-Fi Service is 12 months (“Service Term”) starting from the activation date of the service.
• If the customer terminates the Social Wi-Fi Service before the end of the Service Term, the customer will have to pay the prorated amount for the remaining period of the Service Term.
• The Social Wi-Fi Service is for the Customer’s own use only and shall not be resold or shared with any third party.
• The Customer will not, directly or indirectly, issue bills to, or demand any payment from, any third party who might be an end-user of the Social Wi-Fi service (including any of the guests, employees or other unaffiliated third party) for the use of the Social Wi-Fi Service or any part thereof.

Vodafone Qatar General Terms and Conditions for Mobile Number Portability

Last Updated 27 April, 2026

Previous Service Provider: means the Network Operator that loses a Customer through switching.
Recipient: means the Network Operator that gains a Customer through switching

1. Contact: The Recipient may contact you to inform you about the status of your switching request or to inform you that your request has been accepted, delayed or not successfully completed.
2. Assistance: You agree to assist the Recipient to resolve any cause of a delay in the switching process (e.g. by providing further or corrected information). The Recipient will not process the switching if you do not provide the requested information within the specified time.
3. Consequence of not paying final Postpaid invoices with Previous Service Provider: If you are a Postpaid customer and you don’t settle your final bill (including monthly subscription, usage and early termination charges) with the Previous Service Provider within:
   • 30 days of issue, upon the Previous Service Provider’s request, the Recipient will suspend your ability to make outgoing calls (except for calls to emergency numbers and service numbers), send SMS/MMS and access internet services;
   • within 45 days of issue, upon the Previous Service Provider’s request, the Recipient will also suspend your ability to receive incoming calls and receive SMS/SMS and internet services; and
   • within 60 days of issue, upon the Previous Service Provider’s request, the Recipient will terminate your account and you will no longer be able to use or access your allocated mobile number after a specified period. However, if you subsequently pay the outstanding charges within 30 days of termination, you may be able to receive mobile services only from the last network that you were activated.
4. No cancellation of Mobile Number Portability Application: Once your switching request has been received by the Recipient, you will not be able to cancel that request. You may however cancel the scheduled switching if you are a Business customer and you notify the Recipient one working day before the scheduled date.
5. Switch back to Previous Service Provider: If you wish to cancel your switching request after the mobile number has been switched to our network, you will need to request a switch back to your preferred mobile operator directly from that service provider.
6. Compliance with Terms: Once the switching process is complete, you agree to comply with all the terms that apply to your mobile service.
7. Cash out of Mobile Money balance: Your Mobile Money wallet associated with your Previous Service Provider will be closed at the time of switching to the Recipient. If you have funds in your Mobile Money wallet at the time of switching, you will need to visit your Previous Service Provider store to claim back those funds. Please refer to the Mobile Money terms and conditions.

Vodafone for All - Power to people with disabilities

Last Updated 27 April, 2026

1. All customers who are registered and hold a valid special needs card (“Card”) from the Qatar Society for the Rehabilitation of Special Needs (QSRSN) or from the General Retirement and Social Insurance Authority (“Eligible Customer”) entitled to the following offer (“The Offer”).
2. 50% discount on Red Plans.
3. The Eligible Customer will also be entitled to a 10% discount on a mobile phone handset (“Handset Discount”) as long as no other discount enrolled for the same handset. The Handset Discount can be redeemed at any Vodafone store subject to availability and shall not apply to handsets that are already discounted under any promotion.
4. The Eligible Customer is only entitled to the Handset Discount once every six months and must be a member of a Plan at the time of purchase. The Eligible Customer must visit a Vodafone Store to claim the Handset Discount and the Handset Discount cannot be used by any family member or third party whatsoever.
5. If the Eligible Customer cannot physically attend the Vodafone store to purchase the Plan he can authorise a family member (by completing Vodafone letter of authorisation, and upon presentation of the nominated person’s Qatari ID) to act on his behalf.
6. Services not listed in the table above will not be included in any Plan.
7. Plan is non-transferrable and cannot be combined with any other Vodafone discounts or exchanged for cash.
8. Supplier standard warranty provisions shall apply to all Handset Discounts.
9. Vodafone standard refund and exchange policies shall apply.

Shoof App

Last Updated 27 April, 2026

• The Shoof app contains Live TV channels & Radios for all customers.
• The customer needs to sign in by adding one time password (OTP) upon clicking on sign in button
• Standard applicable data rates will apply on data streaming within the Shoof App.
• The prices for the VoD packs are:
  • 30 days: 15 QR
• The prices can be changed by Vodafone at anytime
• The subscription packs are recurring
• Only Vodafone customers are eligible to buy VoD subscription packs
• The subscription is MSISDN based and in case of change of SIM, customer will have to buy subscription again
• The content and channels can be added or removed without prior notice
• The rights for the content is responsibility of Shoof and Vodafone is not liable for the rights
• All the subscription packs are non-refundable

DOB - Google Play Store Direct Carrier Billing

Last Updated 27 April, 2026

• These terms and conditions govern a Customer’s (“You, Your”) use of the Vodafone Qatar(“Vodafone”) billing service for Google Play Direct Carrier Billing (“Service”). You can choose to purchase products and applications (“Content”) from Google Play using Your Vodafone mobile account (“Vodafone Account”). By choosing to buy Content on Google Play using Your Vodafone Account, you agree to these terms of use and Google Play’s Terms of Service - https://play.google.com/about/play-terms.html
• To avail of the Service You must be an existing Vodafone customer with an Android device.
• In order to purchase Content with Your Vodafone Account You must choose this payment option when You register for Google Play. Where you choose to use Your Vodafone Account it will become Your default payment method for all purchases made on Google Play and You will need to go into Your Google Play account settings to change this payment option.
• Mobile data download charges (including international roaming rates) may apply when You register for Google Play, including when registering to buy Content using Your Vodafone Account.
• Purchases made by You on Google Play using Your Vodafone Account are at the discretion of Vodafone and may be refused without notice. Vodafone may impose on Your Vodafone Account a maximum amount of daily/monthly transactions and a maximum purchase limit and the limits set by Vodafone changed from time to time without any prior notice given to You.
• If you are a prepaid customer, you must have sufficient available credit on Your Vodafone Account to make for any Content You purchase.
• Your choice of Content is Your responsibility and You guarantee that you are the account-holder for Your Vodafone Account or are authorized to use Your Vodafone Account to buy Content and Vodafone shall not be held liable for in any instance of fraud, theft or misuse by any third party of Your Vodafone Account.
• Vodafone is not part of or responsible for the price of Content., Content is not under our control and we are not responsible for, nor do we endorse or have any involvement in the operation of Content. We do not promise that Content is accurate, reliable, error-free, up-to-date or virus-free. Your use of Content is subject to the terms of Your agreement with the provider of that Content and you should contact that provider if you have any issues with Your use of that Content. You will need to contact Google Ireland Limited (“Google”) directly if you have any issues with Google Play that are not related to billing. You may find all related information on this link: https://support.google.com/googleplay/?hl=en-AU#topic=2952998
• Vodafone does not guarantee the availability or a fault-free Service.
• Purchases using Google Play Billing will appear on Your Vodafone Account under “Google Play Mobile Payment”, alongside the cost of the purchase.
• All purchases on Google Play are made from Google and prevailing Google Play Terms & Conditions apply.
• Google allows you to request a refund on purchased Content within the first 2 hours after making Your purchase on Google Play. Where you fail to make such refund request or are otherwise dissatisfied with Content you have purchased using Your Vodafone Account you will need to contact Google or the provider of the Content to resolve Your concerns.
• Vodafone Qatar will only be obligated to apply a refund or credit to Your Vodafone Account in relation to a purchase of Content if directed to do so by Google. You may find all related information at: https://support.google.com/googleplay/?hl=en-AU#topic=2952998
• You can contact Google Play or the developer of the Content if you have a question or complaint about the Content or if You want to apply for a refund. Google Play’s refund policy (including the process for how to apply for a refund) can be found at https://support.google.com/googleplay
• Any refund agreed between You and Google Play or You and the developer of the Content may be processed under Your Vodafone Account or via another payment method nominated by Google Play.
• Where you purchase Content with Your Vodafone Account and then port out to another mobile telecommunications provider, Vodafone cannot guarantee and will not be liable to guarantee that you will be able to receive a refund for the purchased Content with your Vodafone Account.
• Vodafone’s Privacy Policy applies to Your personal information. You can find it here
• In using the Service, you agree that Vodafone can collect, use and disclose information about You to Google Play as set out in our Privacy Policy for any purposes necessary to provide you with the Service for Google Play. Please ensure you have read and understood our Privacy Policy, which forms part of these terms and conditions and is published by us at www.vodafone.qa/Googlepay.
• You acknowledge that at any time we may stop allowing You to buy Content from Google Play using Your Vodafone Account.
• The Service will no longer be available to You where our agreement with Google terminates, although You may still be able to buy Content using other payment methods (such as Your credit card). In such instances we will endeavour (but cannot guarantee) to give You as much prior notice as possible.
• Your use of Your Vodafone Account, your mobile device and our telecommunications networks is subject to the terms of our Mobile Master Service Agreement with You for Your mobile service, published at www.vodafone.qa/Googlepay as may be amended from time to time.
• Vodafone may change these terms and conditions and/or vary its billing service for Google Play at any time without giving You any prior notice.
• Android, Google, the Google logo, Google Play and other marks are trademarks of Google Inc.
• Vodafone shall under no circumstances be liable whether in contract, tort, statute or otherwise (including without limitation for negligence, breach of contract, defamation) for any special, direct, indirect or consequential loss or damage (including without limitation, loss of revenue, loss of data or goodwill) which is suffered, sustained or incurred by You or any person arising (directly or indirectly) from or out of or relating to the Service.

Digital Voucher Terms & Conditions

Last Updated 27 April, 2026

1. Digital vouchers are issued by the respective merchant or brand and distributed through the Vodafone Qatar platform. By purchasing or redeeming a digital voucher, the customer agrees to be bound by these Terms & Conditions.
2. Digital vouchers are valid for the period specified at the time of purchase. Expired vouchers cannot be renewed, extended, replaced, or refunded unless required by applicable law.
3. Digital vouchers may only be redeemed with the designated merchant and in accordance with the merchant’s applicable terms, redemption instructions, and policies. Customers are responsible for reviewing and complying with the merchant’s terms before redeeming a voucher.
4. All digital voucher purchases are final. Once issued, vouchers cannot be cancelled, refunded, exchanged, transferred, or redeemed for cash, except where required by applicable law.
5. Unless otherwise specified by the merchant, each digital voucher may only be redeemed once and cannot be reused after successful redemption.
6. Digital vouchers are intended for personal use only. They may not be resold, distributed for commercial purposes, or used for unauthorized promotional activities.
7. Vodafone Qatar and the respective merchant shall not be responsible for any lost, stolen, deleted, disclosed, or unauthorized use of voucher codes after successful delivery to the customer.
8. Vodafone Qatar reserves the right to impose daily, weekly, or monthly purchase limits and may decline transactions that exceed such limits.
9. Vodafone Qatar reserves the right to delay, suspend, reject, or cancel any transaction that is reasonably suspected to involve fraud, misuse, abuse, unauthorized activity, or a breach of these Terms & Conditions.
10. Vodafone Qatar acts solely as the distributor of digital vouchers and is not responsible for the quality, availability, fitness for purpose, redemption, or performance of the merchant’s products or services. Any issues relating to the voucher, redemption, or the merchant’s products or services must be addressed directly with the respective merchant.
11. Digital vouchers will be delivered electronically following successful payment and any required verification. Delivery times are estimates only and may vary due to system processing, merchant requirements, technical issues, or circumstances beyond Vodafone Qatar’s reasonable control.
12. If a voucher cannot be delivered due to a technical issue or system failure after successful payment, Vodafone Qatar will use reasonable efforts to reissue the voucher or, where appropriate, process a refund.
13. Vodafone Qatar reserves the right to cancel, refuse, or reverse any transaction resulting from pricing errors, technical errors, system malfunctions, or any other inadvertent error.
14. Merchants may modify, suspend, or discontinue the acceptance of digital vouchers in accordance with their own policies. Vodafone Qatar shall not be responsible for any such changes made by the merchant.
15. Vodafone Qatar reserves the right to amend these Terms & Conditions at any time. Any updated Terms & Conditions will be published on Vodafone Qatar’s official channels and shall become effective upon publication unless otherwise stated.
16. These Terms & Conditions shall be governed by and construed in accordance with the laws and regulations of the State of Qatar. Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of the State of Qatar.

OSNtv Terms and Conditions

Last Updated 27 April, 2026

Customers subscribing (“You/Your”) to the OSN TV Service (“OSNTV/Service”) which allows You to access the list of Channel(s) and VOD offered by Vodafone Qatar P.Q.S.C (“Us”/ “We” or “Our” or “Vodafone”) agree to be bound by the following:

• To subscribe to OSNTV, You will need to have a Vodafone fibre home connection. The OSNTV service is available on Fiber over LAN and Wi-Fi. The Service will only work inside Qatar and while on a Vodafone connection.
• The OSNTV Set Top Boxes provided by Vodafone (“STB”) is a plug and play device, customers must connect the STB device to Vodafone Fiber either by LAN or Wi-Fi for the STB to work. If You require assistance to install the STB, You may contact Vodafone customer support to assist.
• You will receive some Free To Air (“FTA”) channels.
• You will only use the Service for personal and non-commercial purposes within the State of Qatar. Public viewing or any other unauthorized use is strictly prohibited.

Postpaid Voice International Minutes Add-on

Last Updated 27 April, 2026

Effective 01 July 2026, the following changes will be done to our Postpaid in plan bundles and international addons

In-bundle changes for Pakistan International Minutes:

The changes below to Pakistan In bundle international minutes will be applicable for the following plans only:

Terms and Conditions - Vodafone New Postpaid Voice Plans

Last Updated 27 April, 2026

New Unlimited+ plans - Customers who subscribe to our New Unlimited + Plans below through any of the available channels such as Retail Stores, Online or through the My Vodafone App will get the following benefits as part of their plan.

1. Discount available for 6 months initially after which standard MR will apply.
2. FUP of 125 GB, see clause x.1.1
3. FUP of 350 GB, see clause x.1.1
4. FUP of 750 GB in Qatar, GCC & 30 countries, see clause x.1.1
5. FUP of 1000 GB in Qatar, GCC & 30 countries, see clause x.1.1
6. The list of countries is available here
7. Roam like home T&C as per clause X.1.2
8. Roam like home T&C as per clause X 1.2
9. Roam like home T&C as per clause X1.2
10. Roam like home T&C as per clause X1.2
11. Please refer to Vodafone World T&Cs
12. Refer to Clause XX below for details.

X.1.1 Speed and Fair Usage Policy (FUP)

• New Unlimited+: First 125 GB at full 5G speed and then unlimited data at the speed of 10 Mbps. The FUP for the 10 Mbps data is 450 GB
• New Unlimited+ Premium: First 350 GB at full 5G speed and unlimited data at the speed of 15 Mbps. The FUP for the 15 Mbps data is 500 GB for local use only
• New Unlimited+ Platinum: First 750 GB at full 5G speed and then unlimited data at the speed of 15 Mbps. The FUP for the 15 Mbps data is 500 GB for local use only
• New Unlimited+ VIP: First 1000 GB at full 5G speed and then unlimited data at the speed of 15 Mbps. The FUP for the 15 Mbps data is 500 GB for local use only
• Multi SIM FUP is 50 GB / month per SIM

X.1.2 Roaming Data and Minutes (FUP)

Roaming Data:

GCC & 30 Countries:

• New Unlimited+ Premium: 50 GB in GCC per month
• New Unlimited+ Platinum: 750 GB local data available in GCC & 30 countries per month
• New Unlimited+ VIP: 1000 GB local data available in GCC & 30 countries per month

Global Data:

• New Unlimited+: 10 GB
• New Unlimited+ Premium: 20 GB
• New Unlimited + Platinum: 50 GB
• New Unlimited+ VIP: 100 GB

Roaming Min:

• New Unlimited+ Premium: 1000 GCC Roaming Minutes per month (FUP) per month
• New Unlimited+ Platinum: Roam Like Home - Unlimited Minutes in GCC + 30 countries per month
• New Unlimited VIP+: Roam Like Home - Unlimited Minutes in GCC + 30 countries per month

Please find 35 countries (30 countries + GCC) as below,

New Postpaid+ plans - Customers who subscribe or upgrade to new Postpaid + Essential and Postpaid + Extra Plans below through any of the available channels such as Retail Stores, Online or through the My Vodafone App will get the following benefits as part of their plan.

Speed and Fair Usage Policy for Postpaid + Plans (FUP)

• New Postpaid+ Essential: The first 15 GB is at full 5G speed and then unlimited data at the speed of 128 Kbps.
• New Postpaid+ Extra: First 40 GB at full 5G speed and then unlimited data at the speed of 512 Kbps
• New Postpaid+ Max: First 60 GB at full 5G speed and then unlimited data at the speed of 1Mbps
• Unlimited local calls in Postpaid+ Extra and Max have a FUP of 10,000 calls per month.

International Minutes

Postpaid+ Essential, Extra and Max customers can benefit up to 300 international minutes per month for select countries as follows:

International Call Block:

• International Call Block (“ICB”) is a service that allows customers to block all international incoming calls regardless of the location of the customer.
• Customers can enable and disable ICB through the My Vodafone App (MVA) or USSD code; enable 369, disable 360
• When International call block is enabled, customers will receive calls from Qatar local numbers only (starting with +974).
• When ICB is enabled, customers still can initiate a call to any international number. International call block does not block any outgoing calls
• International call block is free of charge for New Unlimited+ Platinum and New Unlimited+ VIP customers who opt in for this ICB service through the My Vodafone App (MVA) or USSD code; enable 369, disable 360
• International call block is free of charge for the first 6 months for New Unlimited+ and New Unlimited+ Premium customers. After 6 months, unless customers deactivate this service, they will be charged QR 10 per month.
• The international call block service fee is QR 10 per month for Postpaid+ customers.

Mute - T&C

• “Mute” service allows Customers to block any incoming calls.
• Customers can enable and disable Mute service through the My Vodafone App.
• Customers can still receive notifications of who is trying to contact them when the “Mute” service is enabled.
• “Mute” is free of charge for New Unlimited+ Platinum and New Unlimited+ VIP customers.
• “Mute” is free of charge for the first 6 months for New Unlimited+ and New Unlimited+ Premium customers. After 6 months, unless customers deactivate this service, they will be charged QR 10 per month.
• “Mute” is QR 10 per month for Postpaid+ customers.

Terms and Conditions - Multi-SIM

Last Updated 27 April, 2026

• Multi Sim is an additional SIM linked with the same Number of the primary SIM, allowing Customers to stay connected using one number across all their devices, such as smartphones, tablets, or laptops.
• Customers on Unlimited Platinum+ and Unlimited VIP+ will get up to 4 free Multi Sims included in their Plans, and customers on other New Unlimited+ plans can purchase Multi SIM.
• Customer can activate and deactivate the Multi-SIMs, by visiting any of the Vodafone Retail stores.
• The primary SIM is the SIM associated with the Customer’s initial voice or data price plan and specified in the Customer account.
• Customers are allowed to use local data only in the additional Multi SIM and this Multi SIM is not enabled for mobile telephones like making calls or sending SMS.
• Multi SIM Data usage will be consumed from the primary Data allowance. Customers can check the usage from the MVA . However, no separate usage per SIM will be shown and only the primary number’s call details will be captured in the bill.
• Fair usage policy per Multi SIM is 50GB per SIM.
• Customers can purchase a maximum of four (4) Multi SIMs (1 Main SIM and 4 additional Multi SIMs) depending on their Plan.
• If the primary SIM was barred, deactivated, ported out, or terminated, all Multi SIMs connected to that primary SIM will also be barred, deactivated or terminated.
• Customer’s Plans allowances are strictly intended for own personal use only and must not be shared with or used by any other person. Customer cannot resell or allow any third party to use the service for remuneration or otherwise commercially exploit the service. Usage will be monitored, in the event of any fraudulent use or misuse of the Multi Sim service, determined at Vodafone Qatar's sole discretion, we reserve the right to terminate this Multi Sim service with notice to you.

Call+

Last Updated 27 April, 2026

1. Service Availability:
   • Call+ allows customers on New Unlimited+ Plans & Postpaid+ Plans to make unlimited calls back to Qatar and anywhere in world while roaming.
   • Unlimited +plans will benefit from the Call+ service free of charge.
   • Postpaid + plans customers can benefit from this service by subscribing to the Call+ addon for 100 QR per month
   • Paid Add On had 1 GB roaming data inside just to enable the outgoing calls via My Vodafone app (MVA) while roaming.
   • The service is accessible through the My Vodafone app (MVA) only.
   • This service is not accessible in Qatar, it’s accessible while roaming only.
   • If there’s VPN connection detected, Call+ will not be available.
2. Roaming Charges:
   • There is no additional charge for using Call+ while roaming, provided customers are within their plan's data roaming allowances.
   • Standard roaming data charges may apply if data limits are exceeded.
   • Standard roaming minutes charges may apply if FUP 1000 minutes per month is reached.
3. Usage Limitations:
   • The service can only be activated and used through the My Vodafone app (MVA). It cannot be accessed independently.
   • The service can only be activated if the customer has access to the internet.
   • The service availability is dependent on VoIP service availability in the country which the customer is roaming.
4. FUP
   • New Unlimited+ Plans Customers receive 1000 Call+ minutes to anywhere in world while roaming. Valid for 1 Month free of charge.
   • Postpaid+ Plans Customers receive 1000 Call+ minutes to Qatar while roaming. Valid for 1 Month for QR 100.
   • These minutes will be used for calls while roaming only.
5. Activation and Use:
   • Call+ is automatically available to eligible customers on New Unlimited+ Plans, while roaming.
   • Call+ is available to Postpaid+ customers upon subscription to the App-call addon for a monthly fee
   • Customers must use the My Vodafone app (MVA) to activate and utilize APP-Call for calls while roaming
6. Data Charges:
   • Call+ uses your data connection.
   • The minutes for Call+ are included in your plan's allowance (New Unlimited+ Plan).
   • Customers will not be charged separately for the minutes used through Call+; it's all covered under your plan's allowance.
7. Excess Usage Charges:
   • If a customer on an eligible plan or passport pack exhausts their Call+ minutes allocation:
   • Postpaid customers will be charged 35 DHs per minute for calls back to Qatar while roaming.
8. General Terms:
   • These terms and conditions are in addition to Vodafone's standard terms of service.
   • Customers are advised to review their plan details and use them regularly to avoid unexpected charges.
9. Network Dependency
   • The quality of calls may be affected by network conditions such as bandwidth availability, latency, jitter, and packet loss. Performance may vary significantly between different networks and geographic locations.
10. No Guaranteed Continuity Between Networks
    • There is no guaranteed continuity of service when transitioning between different types of networks. Calls may drop or experience interruptions during such transitions.
11. Delivery Best-Effort
    • As an OTT service, Call+ operates over third-party networks outside our control. Therefore, the service is provided on a best-effort basis and without any warranty of uninterrupted connectivity or consistent quality.
12. No Emergency Calling Support
    • This service does not support calls to emergency services. Users should not rely on this service as a primary means of communication in emergency situations.
13. Device and OS Compatibility
    • Functionality and performance may vary depending on device type, operating system version, background activity, and other apps in use.
14. Internet Connectivity Requirement
    • Customers must be connected to the internet (either through roaming data or Wi-Fi) to use Call+. If a customer has consumed all

Vodafone World

Last Updated 27 April, 2026

Vodafone World is a program designed to bring added lifestyle value to Vodafone Postpaid customers through exclusive monthly dicounts redeemable with well-known partner brands. To become a member of Vodafone World, Postpaid customers must qualify for Vodafone World Membership by subscribing to the eligible New Vodafone New Unlimited+ plans. After subscribing to the New Vodafone New Unlimited+ plans, Customers on the plans below can select and subscribe to the eligible Vodafone World discounts through the My Vodafone App to be redeemed on selected partners in their next month’s bill as below:

1. New Unlimited+: customers are eligible for a discount worth up to QR 30 per month
2. New Unlimited+ Premium: customers are eligible for a discount worth up to QR 50 per month
3. New Unlimited+ Platinum: customers are eligible for a discount worth up to QR 100 per month
4. New Unlimited+ VIP: customers are eligible for a discount of a value of up to QR 150 per month

• Together the above is called an Eligible Customer.
• Eligible Customers can choose to redeem their discount only on 1 single benefit for each bill period.
• Once a benefit is subscribed to, Eligible Customers can use the benefit until the bill renewal date.
• If Eligible Customers want to switch to another Vodafone World benefit, they have to unsubscribe from existing benefit before the bill cycle date and subscribe to another benefit after the bill renewal date.
• Eligible Customers will be able to use the newly subscribed benefits only after bill renewal date.
• Unless the benefit is unsubscribed, it will be renewed automatically after the bill renewal date.
• Vodafone can change the list and number of available Vodafone World benefits without any further notice.
• Vodafone can terminate an already-redeemed benefit after 30 days’ notice in case of fraud or expiry.
• To explore more and redeem your desired discount, visit the Vodafone world section in the MVA and know more about Vodafone World or visit our webpage in the link below:

• For English version: Vodafone World
• For Arabic version: Vodafone World

Selected Partners:

An Eligible Customer can choose to redeem their discount only on 1 single benefit for each bill period.

1. App credit:

• An Eligible Customers will receive savings on their next bill, applicable to purchases made at any Direct Operator Billing (“DOB”) store.
• The savings value is non-transferable and will not be carried over if not fully utilized.
• Customers must select the payment method on the main App stores as their mobile number.
• Allocated credit to be used in the main App store:

• Apple App Store, Google Play Store or Huawei App Gallery
• Customers can make multiple purchases in the selected store, and the savings will be applied based on their Vodafone World benefit value.
• If a customer is willing to change to another Vodafone world benefit, he/she will have to unsubscribe from the current benefit before bill cycle date and then subscribe to the new benefit after the bill renewal date.

2. Premium entertainment:

• Monthly YouTube Premium access for 1 user.
• Eligible Customers will receive a discount equivalent to the YouTube Premium subscription value on their bill.
• To keep enjoying the YouTube Premium, customers must keep YouTube Premium as their chosen Vodafone World benefit.
• Customers must select the payment method as their mobile number for their YouTube Premium purchase.
• If a customer is willing to unsubscribe, the customer should also unsubscribe from YouTube application in order not to receive monthly subscription charges.
• If a customer is willing to change to another Vodafone world benefit, he/she will have to unsubscribe from the current benefit before the bill cycle date and then subscribe to the new benefit after the bill renewal date.

3. Uber:

• The Eligible Customer must get the Promo code through MVA under Vodafone World section by subscribing to Uber benefit.
• The Eligible Customer must then redeem the Promo code through the Uber App, by adding promo code under Wallet in Account section of the Uber App.
• Cap per ride applied based on the below values
• If a customer is willing to change to another Vodafone world benefit, he will have to unsubscribe from the current benefit before bill cycle date and then subscribe to the new benefit after the bill renewal date.

4. Snoonu:

• The Eligible Customer must redeem the discount code through the Snoonu App.
• Any unused balance of the Snoonu discount will be lost if the customer spends less than the discount’s total value.
• If the Eligible Customer uses more than the value of the Snoonu discount, he/she will need to make payment for the difference between the discount value and the purchases total value on the Snoonu App.
• If a customer is willing to change to another Vodafone world benefit, he/she will have to unsubscribe from the current benefit before bill cycle date and then subscribe to the new benefit after the bill renewal date.

5. Karti Store Purchases:

• The Eligible Customers will receive savings on their next bill, applicable to purchases made at Karti store
• The Eligible Customer must use their Vodafone mobile number as a payment method when he is purchasing at the Karti store.
• The savings value is non-transferable and will not be carried over if not fully utilized.
• The Eligible Customer will only get the savings amount based on Karti store purchases and within the limit assigned to the plan.
• Gaming cards are subject to vendor availability at Karti store.
• Merchant example PlayStation store & XBOX store & Steam game store etc.
• Customers can make multiple purchases in Karti store, and the savings will be applied based on their Vodafone World benefit value.
• If a customer is willing to change to another Vodafone world benefit, he/she will have to unsubscribe from the current benefit before the bill cycle date and then subscribe to the new benefit after the bill renewal date.

NB: KARTI application is only available on apple app store. for android and Huawei users they can use KARTI website to do their purchases.

Loyalty Program - Terms and Conditions

Last Updated 27 April, 2026

• Vodafone’s Loyalty Program is available for all its new and existing including Postpaid, Prepaid and Home customers with an active Vodafone connection with a valid QID in Qatar (“Customer”).
• Customer must opt in from the My Vodafone App to join the Loyalty Program (“Member”). Customers can enroll using their primary number associated with their account. On enrolling all secondary numbers associated with this Qatari ID will be automatically enrolled. After successful completion of enrolment, notification will be sent to the Member.
• Company paid connections are excluded from the Loyalty Program.
• On joining the Loyalty Program, Member will earn points for all the Vodafone services under the customer’s QID. It can take up to 48 hours for the points to be reflected onto the Customer’s Account.
• Customer can earn points by paying their Postpaid, Fixed or Mobile Broadband (“MBB”) Bills (“Vodafone Bills”) and by recharging their Prepaid number.
• Customers can gain extra points based on their tier.
• The four (4) different tiers (“Tiers”) based on the Customer’s annual spend over the last 12 months as below:
  • Bronze: with every 1 QR spent, Customer gets 1 point
  • Silver: with every 1 QR spent, Customer gets 1.5 points
  • Gold: with every 1 QR spent, Customer gets 2 points
  • Black: with every 1 QR spent, Customer gets 2.5 points

The Customer’s Tier is based on your total Vodafone spending over the last 12 months and the spending thresholds for each tier are:

• Bronze: Up to QR 4,799/year
• Silver: QR 4,800–11,999/year
• Gold: QR 12,000–23,999/year
• Black: QR 24,000+/year

• Points are non-transferable, cannot be exchanged for cash, and are only redeemable by the primary account holder.
• Customer can spend their points by taking any of the benefits and discounts (“Reward”) or Vodafone telecommunication services that gets frequently updated on My Vodafone App.
• Rewards may vary and are subject to change.
• Vodafone telecom benefits are allowed to be redeemed only against the connections enrolled within this same account. Not all Vodafone services are available to be purchased through points, only the ones listed on the loyalty section on My Vodafone App are applicable and this list is subject change.
• Points can be redeemed for Rewards available in the Loyalty Program, which can be found on My Vodafone App (“App”). All connections under the same QID will be automatically included in the App.
• Points once redeemed for Rewards are irreversible, and such Rewards may not be cancelled and refunded once issued to the member.
• All points expire within one (1) year of earning. Points will expire automatically if a customer’s Vodafone primary account is disconnected or ported out. It is the responsibility of the Member to keep track of their balance points and use them before it’s expiry.
• Members can also Spin and Win free points. To play Spin and Win wheel, each Spin will cost a specific number of points to participate in and will be indicated to the customer before spinning. Customers will always get a guaranteed 1 local SMS, for every Spin and will also stand a chance to win a random prize out of the different items on the spinning wheel.
• Frequent promotions will be introduced on the platform for customers to stand a change to win big prizes.
• Each redemption option will have its updated Terms and conditions listed for customers review before redemption such as deal or voucher validity and expiry dates as well as any other partners terms or use.
• Customers will be able to convert their points into Avios, the conversion process can be completed through the App where customer can find and select the relevant conversion option. To complete the conversion, customers must enter their Qatar Airways Privilege Club membership number as this number is necessary for Avios to be credited to the customer's Qatar Airways Privilege Club account. Members are required to enter the accurate Qatar Airways Privilege Club membership number as Avios once credited cannot be reversed. And once credit customer will be able to track their Avios balance and transaction status on Qatar Airways App which will be updated within minutes but in some cases might take up to 24 hours.
• For points conversion to Avios, any fraudulent activity or other misuse of this conversion offer will result in forfeiture of any Avios awarded and may result closure of either or both member’s Privilege Club or iPoints account. All Avios awarded under this campaign will be subject to the Qatar Airways Privilege Club Terms & Conditions.
• Members will receive a reminder notification on the primary mobile number to which the Loyalty Program is enrolled. The reminder notification SMS will be sent at the latest one week before the end of the month, in which the points are due to expire.
• Vodafone Qatar reserves the right to investigate and act against any fraudulent activity, misuse, or abuse of the Loyalty Program. This may include the forfeiture of points, suspension, or termination of membership if found to be subject to any illegal or fraudulent activities.
• In the event a member passes away, all the Points accumulated before such an unfortunate incident will be cancelled immediately.
• Once the Member’s Account or Primary number has been terminated, it cannot be reinstated under any circumstance. If a member re-enrolls, he/she will need to opt in again on the App. No previously accrued points will be credited to it under any circumstances.
• By participating in the Loyalty Program, Members consent to the collection, use, and disclosure of their personal information in accordance with Vodafone Qatar’s Privacy Policy.
• By participating in the Loyalty Program, Member agrees to be bound by these terms and conditions, as well as any additional terms and conditions specified by Vodafone Qatar from time to time online.
• A Member may at any time contact Vodafone and cancel their membership. This will automatically cancel all points and Tiers. If customers want to re-enroll, lost points and Tiers will not be re-added.
• Vodafone Qatar reserves the right to audit the Loyalty accounts in the Loyalty Program at any time and without notice to the Member to ensure compliance with the program T&C of services, applicable laws and/or tariffs. If an audit reveals discrepancies or violations, the processing of Rewards or statement of account may be delayed until the discrepancies are resolved to the satisfaction of Vodafone Qatar.
• Participating shops or merchants may change with no notice to Members of the Loyalty Program.
• Vodafone Qatar has the right to modify these Loyalty Program T&Cs in whole or in part, at any time without notice and without the Member being entitled to any compensation. However, we will make all reasonable efforts to give Member prior notice of the changes.
• Vodafone Qatar has the right to terminate the Loyalty Program at any time. We will make all reasonable efforts to give members prior notice of the termination of the Loyalty Program.
• Vodafone Qatar reserves the right to interpret and apply the policies and procedures communicated in these T&Cs. All decisions by Vodafone Qatar shall be final and conclusive in each case.
• Vodafone Qatar is not liable for indirect or consequential damages resulting from participation in the program or partner offers.
• Vodafone Qatar is not responsible for disruptions caused by unforeseen events like natural disasters or technical failures.
• Vodafone Qatar in its sole judgment reserves the right to disqualify a Member from further participation in Loyalty Program, cancel all accumulated points and seek compensation for rewards used if Vodafone Qatar deems the Member has engaged in willful misconduct or has breached any of the T&C governing the Loyalty Program including but not limited to: failure to follow T&C and procedures or providing false or untrue information, the sale or barter of Rewards, any misrepresentation of facts relating to the earning or redemption of Rewards or any other improper conduct as determined by Vodafone Qatar including but not limited to infraction of the tariffs of Vodafone Qatar or any partner participating in the program, any untoward behavior with reference to any Vodafone Qatar employee or refusal to honor Vodafone Qatar employees’ instructions.

Park Your Number

Last Updated 27 April, 2026

Park Your Number (“PYN”) service is an innovative service offered exclusively by Vodafone Qatar to its Postpaid and Home customers. To avail the PYN service, please see the terms and conditions below:

1. General T&C
   • Customers can park their numbers for a one-time fee of QR100 for up to four (4) months by visiting any Vodafone Retail Store. Customers will be charged QR35 per month and this amount will initially be taken from the QR100 one-time fee paid upfront.
   • Customers must have completed at least 3 paid bills to be eligible for this service.
   • Customers can avail Park My number service twice within any 12-month period only. After the 4-month limit is reached, the customer will be automatically moved back to the regular home plan (original plan the customer was on) or Postpaid Plan.
   • Before activating the PYN service, the customer will be asked to clear all their outstanding dues as on date of PYN request.
   • The duration for which the service is parked will not count toward the contract or penalty period.
   • Customers without active discounts can avail the PYN service without any plan re-lock.
2. Specific T&C
   1. Postpaid Consumer & Consumer B2B2C Voice & MBB Services
      • After the four (4) months period, the number will revert to the Customer’s original Postpaid plan subscribed prior to parking the number and all Postpaid terms and conditions shall continue to apply.
      • The number of months the customer remains parked will not count as part of any contract lock-in period or penalty associated with the connection. The customer’s tenure will not take into account the parked months/duration.
   2. GigaHome
      • Home customers going on short vacations can park the GigaHome Fibre and 5G line.
      • On subscribing to PYN, the GigaHome Connection will only be charged 35 QR per month instead of the normal monthly rentals. The Customer agree and understands that during the PYN period the internet will not work.
      • Once the Customers returns to Qatar and wants to resume their normal GigaHome Fibre service they can contact Vodafone call centre or visit any Retail Store to reactivate their line back to their original plan.
      • The QR 100 paid at the time of PYN will be posted as advance payment, to compensate for the QR 35 per monthly PYN fees.
      • Customers can avail Park My number twice within any 12-month period. After the 4-month limit is reached, the customer will be automatically moved back to the regular home plan (original plan the customer was on).
      • Customers with active discounts can also avail PYN. however, these Customers will lose the discount on their return. But if customer wants to resume the discounts, then upon unparking, the original discount will be reinstated, and the plan lock-in period will restart from month 1.
      • The Customer will continue to be charged for any paid add-ons (if availed) such as TV.
      • The 5G customer can keep the device and resume services once they return. If a Customer has lost device within lock-in period, he will pay the penalty as per laid out in section 4.6/4.7 of the T&C document.
      • A new router will not be issued on unparking, Customer must use previously issued device or pay penalty for earlier .
      • Customers with Billing in Arrears will have their monthly PYN fee billed in arrears as well.

Terms and Conditions - iPass

Last Updated 27 April, 2026

1. Definitions
   • iPass: The membership program offering exclusive deals and discounts.
   • iPass Digital Membership Card: A virtual card providing access to iPass offers.
   • Merchant: A business or service provider participating in the iPass program.
   • Outlet: A specific location where iPass offers are available.
   • iPass Offer/Offer(s): A special deal or discount available to iPass members.
2. Vodafone Postpaid Customers can subscribe to Vodafone’s iPASS membership and unlock exclusive privileges (“iPass Program”). To become a member of the iPass Program, Postpaid customers must qualify for the iPass Membership by:
   • Purchasing Passes available as Add-Ons for existing Vodafone users
   • New Vodafone Unlimited+ customers can select and subscribe to the eligible Passes through the My Vodafone App.
   • Pass Eligibility:
     • Unlimited+ customers can opt for 1 Pass (from 4 available)
     • Unlimited+ Premium customers can opt for 2 Passes (from 4 available)
     • Unlimited+ Platinum customers can opt for 3 Passes, (from 5 available)
     • Unlimited+ VIP customers can opt for 4 Passes, (from 5 available)

   Together the above are called Eligible Customer.

3. Eligible Customers can opt for one or more of the exciting Passes on the My Vodafone App as below:
   • Fitness Pass: Tailored for fitness lovers, this pass offers thrilling activities, special offers, and memorable experiences for those passionate about staying active.
   • Wellness Pass: Designed for those focused on health and self-care, enjoy revitalizing activities, exclusive deals, and transformative wellness experiences.
   • Laha Pass: Perfect for ladies seeking unique activities and exclusive offers, this pass delivers tailored experiences across fashion, beauty, and leisure.
   • Entertainment Pass Explore a variety of exciting group activities, family dining, and theme park adventures. Ideal for creating lasting memories with loved ones.
   • Black Pass: For those who desire the best, indulge in premium offers and luxury experiences across dining, wellness, fitness, and high-end retail, crafted for ultimate sophistication. This pass is only available for Unlimited + Platinum and Unlimited + VIP customers.

   To explore more and subscribe to your desired iPass, visit the iPass Membership section in the My Vodafone App.

4. The use of all iPass Offers (“Offers”) is subject to these Rules of Use (“Rules of Use”) and any terms of use included on the Offers. Customers should read these Rules carefully prior to using any Offer.
5. Offers are valid from 01 January through to 31 December of the year indicated on the Offer, unless otherwise specified. Offers are only redeemable with the issuing Merchant and/or venue. Offers apply only to the items/services and location(s) specified on the Offer.
6. Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programs. Offers do not apply to any additional service charges or taxes. Offers are valid seven days a week, unless specified in the Offer and minimal exclusion days apply. Be mindful when selecting your iPASS. Once chosen, subscribers cannot switch their membership without incurring a cancellation fee and membership change charges.
7. If a Merchant or venue refuses to honor any Offer, please contact us by sending an email to customerservice@mybookqatar.com. Unauthorized reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
8. Redeeming Offers – Customer can select the chosen Offer for use in the iPass section on My Vodafone App. Present your iPass Digital Membership Card and number to the Merchant outlet staff prior to the bill being presented. Once the Merchant has entered your iPass Membership number in their iPass portal, the Offer will be redeemed, and the item or service will be removed from your bill. To redeem more Offers, simply repeat the same process.
9. iPass shall launch throughout the year with new Offers from current and new Merchants. These Offers are available to all iPass Members and Rules of Use shall apply as below:
   • Food & Beverage Offers - Offers can be used by iPass Members only. Offers are valid solely for the item listed and are not valid for special events (e.g. iftar, suhoor, buffets, brunches, theme nights, special menus) – unless otherwise indicated on the Offer. Offers are not valid for delivery or takeaway unless otherwise indicated on the Offer. Discounts do not apply to service charges and prior booking is required.
   • Attractions & Leisure Offers - Terms & Conditions may vary with a number of activities so please refer to the individual Merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions. Prior booking may be required for certain Offers and/or activities. iPass members must accompany minors and show their iPass Digital Membership Card & number to avail the offers.
   • Beauty & Spas, Health & Fitness and Retail Services Offers – On presenting the iPass Digital Membership Card & number at the time of booking before the completion of the treatment/service and prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity. Prior booking may be required for certain Offers and/or activities.
   • Special Offers - Special Offers or complimentary Services & vouchers (“Special Offers”) have different validities and are often for items and services different to the main offers above. The validity is marked on the Offer, but we reserve the right to remove Special Offers at any time and cannot be held responsible if a Special Offer is discontinued prior to the end of the validity period. Special Offers are subject to the usual Rules of Use.
10. Exclusion Days - Offers can be used 7 days a week, excluding the following days in the following markets and any other public holidays as announced by Qatari government.
    • Eid Al Fitr
    • Eid Al Adha
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Valentine’s Day
    • National Day
    • National Sports Day
11. A limited number of Merchants/Outlets may be closed over summer, Ramadan and other selected national holidays.
12. Vodafone is not responsible if an Outlet is temporarily or permanently closed during the Offer validity period. However, our team will work on replacing the merchant with a similar merchant which will be visible through My Vodafone App.
13. Customers should use their Passes before expiry. Prior to your Pass getting expired, we will send you a notification reminder up to 1 week before.
14. iPass Membership will automatically end and you will lose all privileges if you choose to opt out or terminate your relationship with Vodafone Qatar. This includes migrating to prepaid plans.
15. Participating Merchants may change with no notice to iPass Members. Passes cannot be converted directly into money or transferred to anyone.
16. Vodafone has the right to modify the iPass Program T&Cs in whole or in part, at any time without notice and without the Member being entitled to any compensation. However, we will make all reasonable efforts to give Member prior notice of the changes.
17. Vodafone has the right to terminate the iPass Program at any time. We will make all reasonable efforts to give members prior notice of the termination of the iPass Program.
18. Vodafone reserves the right to interpret and apply the policies and procedures communicated in these T&Cs. All decisions by Vodafone Qatar shall be final and conclusive in each case.
19. Vodafone Qatar in its sole judgment reserves the right to disqualify a Member from further participation in iPass Program, cancel all accumulated Passes and seek compensation for Offers used if Vodafone Qatar deems the Member has engaged in wilful misconduct or has breached any of the T&C governing the iPass Program including but not limited to: failure to follow T&C and procedures or providing false or untrue information, the sale or barter of Passes, any misrepresentation of facts relating to the earning or redemption of Passes or any other improper conduct as determined by us including but not limited to infraction of the tariffs of Vodafone Qatar or any Merchant partner participating in the program, any untoward behaviour with reference to any Vodafone Qatar employee or refusal to honour Vodafone Qatar employees’ instructions.
20. These T&Cs and the relationship between Vodafone Qatar and Member is governed by the Laws of the State of Qatar. By joining the iPass Program, you agree to submit to the exclusive jurisdiction of the courts of State of Qatar.

Terms and Conditions of new Postpaid Voice Promo (3 Months)

Last Updated 27 April, 2026

• The promotion period shall be from 27 May to 26 August 2024 (“Promotion Period”).
• New Vodafone Postpaid customers (“Customer”) who subscribe to any Postpaid Voice Plans during Promotion Period will be eligible for the extra minutes and/or data allowance and/or discount (“Offer”) set out below.

* Postpaid Extra and Essential customers will have up to 300 Min internation min from one of the below countries

• Customers will be eligible for the Offer in case of a new connection, plan migration from Prepaid to Postpaid, port-in and plan upgrade to the mentioned plans.
• The extra minutes and/or data allowance and/or discount (“Offer”) will be terminated if the plan is migrated from Postpaid to Prepaid, cancellation of the Plan or if the customer migrates the plan to another Postpaid Plan.
• The monthly rental fees will return to the standard price after 6 Months.
• These benefits are in addition to the current benefits included in the Plans and will be removed after 6 months.
• Standard Postpaid terms and conditions apply.

Terms and Conditions - Roam Like Home Pack Add-on

Last Updated 27 April, 2026

• The Roam Like Home Pack (“RLHP”) is a new Add On from Vodafone Qatar that enables customers to transform their current Vodafone Postpaid plan’s included local units (voice calls, SMS), local data allowances, Add-ons, and the related out of bundle services and converts them to roaming benefits while roaming.
• Customer can select from our two flexible offerings of either 7 days or 30 days as below:
  1. 7-day Roam Like Home Pack for QR 150
  2. 30-day Roam Like Home Pack for QR 500.
• Customers can effortlessly activate through our app, specific dialing codes, or by contacting our dedicated customer service.
  1. By dialing *110*120# to activate the Roam Like Home Pack for 7 days
  2. By dialing *110*500# to activate the Roam Like Home Pack for 30 days
• Once local benefits are consumed, standard roaming rates will apply.
• Once local plan allowances are exhausted, the Roam Like Home Pack instantly activates roaming allowances in eligible countries as below:

Customer can enjoy free incoming calls in the eligible countries above when subscribed to the Roam Like Home Pack.

Standard roaming rates will be applicable for countries not on the list or for calls made outside the specified countries.

Customers can make international calls except if the destination wasn't eligible for calls while in Qatar. For example, if the customer was on XX plan, then XX. In such cases the standard international call rates will apply.

• This Add-on works with all Postpaid plans (current and certain legacy) as listed below:

• Customer can subscribe multiple times, with each new subscription adding more days from the activation date. However, the conversion of local benefits to roaming shall remain the same for that particular month. So, if a customer takes an Add on for 7 days and uses 60% of its minutes and then subscribes again for 7 days only the remaining minutes (40%) can be transformed into roaming minutes.
• Customer can take his plan, add-on, and promotional allowances seamlessly while exploring popular international destinations.
• This exclusive feature is available only for Postpaid plans and not for Prepaid customers.

Vodafone Qatar Notice

Last Updated 27 April, 2026

Starting 15 December 2023, following changes will be made to Nepal International Calling products and rates.

Postpaid

• QR 35 International Calling Add On for Nepal will be discontinued and no new subscription will be allowed.
• QR 10 International Calling Add On for Nepal will be discontinued and no new subscription will be allowed.

Terms and Conditions for MBB Promotion

Last Updated 27 April, 2026

• All new, existing Vodafone customers (“Customer”) who subscribe, port-in, and/or upgrade their current mobile Wi-Fi plans to the mentioned plans below through Vodafone Qatar Online and/or Retail channels will be eligible to receive Extra Data (“Promotion”) included in their monthly plan rental as below:

• Extra promotional data will revert to the standard data after 6 months.
• Extra promotional data are in addition to the current benefits included in the Plans.
• Offer will be automatically available to the customers and online Extra promotional data will apply on subscription through online channels.
• Vodafone’s standard Postpaid T&C apply.
• Promotion is valid since 14 August – 13 November 2024

New Postpaid Mobile Broadband Plans

Last Updated 27 April, 2026

All customers subscribing to the new Mobile Wi Fi Plans shall enjoy the benefits subject to the below Terms and Conditions:

• Data SIM Unlimited
• Price: QR 299 per month
• Data: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 1 Mbps after that unlimited data at speed of 1 Mbps.
• Lifestyle Benefit: Normal Valet parking
• Normal Valet parking

• Data SIM Unlimited Premium
• Price: QR 399 per month
• Data:
  • Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 20 Mbps after that unlimited data at speed of 1 Mbps
  • Unlimited GCC data roaming with a Fair Usage Policy of 50 GB
• Lifestyle Benefit: VIP valet parking
• One-month upfront payment is required.

1. Upfront Payment:
   • A one-month upfront payment is required for both plans upon subscription.
2. Fair Usage Policy (FUP):
   • Data SIM Unlimited: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 1 Mbps after that unlimited data at speed of 1 Mbps
   • Data SIM Unlimited Premium: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 20 Mbps after that unlimited data at speed of 1 Mbps
3. GCC Data Roaming (Data SIM Unlimited Premium):
   • The Data SIM Unlimited Premium plan offers unlimited data roaming in GCC countries - Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates. The Fair Usage Policy for roaming data is set at 50 GB.
4. Non-Telecom Benefits:
   • The Data SIM Unlimited plan includes Normal Valet parking.
   • The Data SIM Unlimited Premium plan includes VIP valet parking.
5. “Park My Number” and “Star Number” Services:
   • The “Park My Number” service and “Star Number” service are not available with these plans.
6. Plan Upgrades and Downgrades:
   • Customers may downgrade their plan after 3 months of activation.
7. Default Bill Limit:
   • The default bill limit for these plans is set to QR 0.
8. Payment and Billing:
   • Payments are to be made in accordance with the billing cycle.
   • Late payments may result in service suspension.
   • Customers have the option to terminate their plan after 3 months of activation.

Terms & Conditions - Bill Limit

Last Updated 27 April, 2026

1. Bill limit is an innovative and revised Smart Limit feature now available for all Vodafone’s Postpaid mobility customers for both voice and MBB (“Customers”). Bill Limit helps customers control all expenses on their number outside of their plan rental (“Bill Limit”).
2. If a customer’s sets their Bill Limit as ‘zero’ then the following will not be activated till the setting has been changed :
   • Any paid Vodafone add On (one time or recurring)
   • Any ervice (VAS) (including Direct operator billing (“DOB”) with google / apple)
   • Any Roaming service – either pay as you go or roaming packs
   • Any other kind of undle (OOB) charges (including SMS) if it not part of his included plan benefits.
   • The only amount which will be allowed is the basic plan rental of the line.
3. Bill limit will by default be set for all Customers by Vodafone based on current billing patterns of the customers. Customers can however, change it later on directly by using the My Vodafone App or by dialing *161#. Alternatively Customers can also call the call center to change their Bill Limit setting.
4. Customers who are currently being charged QR3 for the smart limit will continue to get charged QR3 for the new Bill Limit. For the others the service will be for free including new customers.
5. Customers can change their Bill Limit setting any number of times during the month.
6. All customers whose purchases fail due to insufficient Bill Limit will get a notification via SMS notifying them to change their Bill Limit values and the way to do so.
7. Customers who do not want any Bill control are free to unsubscribe to the service by calling the call center.
8. The minimum Bill Limit which can be set by the customer is 0.01QR. The max Bill Limit a customer can subscribe to is equal to their credit limit. For e.g. If a customer already pays for an Add On or Extra worth QR10 then their minimum bill limit cannot be below QR10.

Refund - Terms and Conditions

Last Updated 27 April, 2026

These terms and conditions are applicable to Vodafone Bill Payments and Purchases made online and in Vodafone Retail stores.

1. Online Bill payment Refund Requests
   Refund requests for online bill payments may be submitted through Vodafone Chat or by visiting any Vodafone Retail store. The minimum eligible amount for processing refunds related to online or in store bill payments is QAR 100. Any amount below QAR 100 will be automatically adjusted in the customer’s next bill.
2. Vodafone Online store & Retail Store - Device Return Refund Request
   Refund on device return is subject to device return policy mentioned in Vodafone Qatar | Online and Retail Return policy| vodafone.qa
3. Information Required for Processing Refunds
   Customers are to provide the following information to Customer Care / Retail store in order to process a refund:
   • Customer Name (as per Bank/Card)
   • Channel of Payment
   • Card Type Used (Credit Card / Apple Pay / Google Pay / Debit Card)
   • Customer Name in Bank Account / Card
   • Card Details (First 4 digits and last 4 digits of the card used)
   • Date & Time of Transaction
   • Customer Bank Name
   • Channel of Transaction
   • Swift Code
   • IBAN screen shot from Bank app/ IBAN certificate (required for refund to bank account only)
4. Verification and Initiation of Refund
   Upon receipt of the refund request and required details, Vodafone will review the request and, if applicable, initiate the refund process.
5. Additional Information Requests
   Vodafone’s team may contact the customer for clarification or request supporting documents, if required.
6. Refund Processing Timeline
   Refund processing may take up to 14 business days from the date of successful submission of complete details.
7. Incorrect or Incomplete Information
   Customers are solely responsible for providing accurate and complete information when submitting refund requests. Vodafone shall not be held liable for any refund that is unreceived, delayed, or misrouted due to incorrect, incomplete, or invalid details provided by the customer (including but not limited to IBAN, bank name, account number, or personal details).
8. Local Bank Requirement
   Refunds will only be processed to local banks within Qatar and will exclude any applicable bank charges.
9. Payments Made Through Third Party Accounts
   If the original payment was made using a third party’s card or bank account, the refund will be processed exclusively to that same third party’s card or account. Vodafone shall not be liable if the customer does not receive the refunded amount from the third party. The customer acknowledges this risk and agrees to indemnify Vodafone to the maximum extent permitted by law against any third party claims.
10. Acceptance of Terms
    By submitting a refund request, the customer acknowledges and agrees to these Terms & Conditions.

Vodafone Global Data – Terms and conditions

Last Updated 27 April, 2026

• All Vodafone Postpaid Red Customers (“Customer”) will automatically receive the Vodafone Global Data (“VGD”) service from 11 May 2017 which converts their Red local data Plan allowance into roaming data for free while the Customer is roaming in the following Vodafone’s Global network countries below:

• VGD applies only on local data in the Customers current Red Plan and excludes any data Add-Ons.
• The order of consumption of the VGD will be after Vodafone Passport Pack and Red Key data allowance has been consumed. This means that Customers having both Passport Pack and VGD, will consume Passport Pack data first.
• If a customer runs out of their data allowance while roaming they will be charged the standard roaming rates (QR15/MB). If a customer runs out of their data allowance while in Qatar they will be charged by the standard out of bundle rate (0.99/MB).
• Customer will receive an SMS notification when their data is consumed and customer can also check their remaining data allowance through the My Vodafone app or by dialing *129#.
• Vodafone standard Postpaid terms and conditions apply.

Avios

Last Updated 27 April, 2026

1. Consumer

   Go Red and Get Avios (“Programme”)

   • The Programme is Vodafone Qatar P.Q.S..C (“Vodafone”) loyalty Programme especially created for Red customers on the following plans (“Eligible Customer”):

   Plans	Avios Earned
   RED 250	45
   RED 350	60
   RED 500	100
   RED Me	110
   RED UNLIMITED 750	190
   RED UNLIMITED 800	200
   RED VIP	335

   • Customers who join the below RED plans before 18th May 2019 are eligible for one time bonus as per the following :

   Eligible Plans	Bouns amount
   RED 250	2,500
   RED 350	3,500
   RED Me	5,500
   RED UNLIMITED	8,000
   RED VIP	10,000

   • Eligible Customers will be able to get fixed monthly Qatar Airways Q-miles (“Q-Miles”) based on the Eligible Customers plan value as above.
   • Eligible Customers will need to register their Qatar Airways Privilege club card number with Vodafone by visiting any of our stores or by calling our call centre to start earning Q-Miles thirty days after payment of their Vodafone bill.
   • Eligible Customers who are not already a Qatar Airways privileged card member can sign up for a privilege club account at https://www.qatarairways.com/en-de/Privilege-Club.html
   • Q-Miles are calculated on monthly basis. Customers joining the Programme in the middle of their bill cycle will get Q-Miles based on their full plan value.
   • Eligible Customers number must have an active number to enjoy earning Q-Miles for e.g. if a number is barred in January 2019 and then paid only in February 2019 to unbar the number then in that case the Customer will only get Q-Miles for the month of February 2019.
   • If Eligible Customer cancels their Vodafone number, they will still keep their existing Q-Miles, but will not accumulate any more Q-Miles.
   • Q-miles are generated once a month up to 30 days after payment of the bill. To get more information about Q-Miles programme please visit https://www.qatarairways.com/en-de/Privilege-Club.html. If you give the incorrect privilege card number by mistake, Vodafone cannot be responsible however you may resubmit the correct one to start getting the points.
   • All Eligible Customer with any existing discount over 10% are excluded from this Programme except Vodafone for All (50%) customers. This Programme will replace the Vodafone Points for eligible consumer plans above. The current Vodafone points will remain valid 12 months.
   • Vodafone’s standard Postpaid terms and condition will apply.
2. Enterprise

   Go Red and Get Avios (“Programme”)

   • The Programme is Vodafone Qatar P.Q.S..C (“Vodafone”) loyalty Programme especially created for Red customers on the following plans (“Eligible Customer”):

   Plans	Avios Earned
   Business Red 250	45
   Business Red 350	60
   Business Red 500	100
   Business Red 750	190
   RED VIP	335

   • Customers who join the below RED plans before 18th May 2019 are eligible for onetime bonus as per the following :

   Eligible Plans	Bouns amount
   Business Red M 250	2,500
   New Business Red L 350	3,500
   Business Red 500	5,000
   Business Red 750	7,500
   RED VIP	10,000

   • Eligible Customers will be able to get fixed monthly Qatar Airways Q-miles (“Q-Miles”) based on the Eligible Customers plan value as above.
   • Customers who currently have any discounts on their monthly fees due to a promotion or otherwise are not eligible for the Programme.
   • Eligible Customers will need to register their Qatar Airways Privilege club card number with Vodafone by visiting any of our stores or by calling our call centre/account manager to start earning Q-Miles thirty days after payment of their Vodafone bill.
   • Eligible Customers who are not already a Qatar Airways privileged card member can sign up for a privilege club account at https://www.qatarairways.com/en-de/Privilege-Club.html
   • Q-Miles are calculated on monthly basis. Customers joining the Programme in the middle of their bill cycle will get Q-Miles based on their full plan value.
   • Account Chooser can provide either several Privilege Club numbers to be assigned to different Business Red plans in the business account or provide one Privilege Club number to be assigned to all Business Red plans in the business account
   • Eligible Customers number must have an active number to enjoy earning Q-Miles for e.g. if a number is barred in January 2019 and then paid only in February 2019 to unbar the number then in that case the Customer will only get Q-Miles for the month of February 2019.
   • If Eligible Customer cancels their Vodafone number, they will still keep their existing Q-Miles, but will not accumulate any more Q-Miles.
   • Q-miles are generated once a month up to 30 days after payment of the bill. To get more information about Q-Miles programme please visit https://www.qatarairways.com/en-de/Privilege-Club.html. If you give the incorrect privilege card number by mistake, Vodafone cannot be responsible however you may resubmit the correct one to start getting the points.
   • Vodafone’s standard Postpaid terms and condition will apply.

Vodafone Entertainer Plan Benefit

Last Updated 27 April, 2026

• Vodafone ENTERTAINER Application is available Free for the following plans - Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”).
• Other Red customers can enjoy Vodafone Entertainer by paying QR 200 per year by accessing my Vodafone app and add the Vodafone Entertainer add on.
• Customer will be able to enjoy the benefits of the Vodafone Entertainer Application for twelve (12) months from the date of activation of Vodafone Entertainer Application.
• Vodafone Entertainer Application will have up to three (3) offers per merchant.
• If Customer disconnects their Vodafone number, ports out or migrates to another plan/Prepaid, which are not part of the Eligible Plans, then the Customer’s subscription will be deactivated immediately.
• If a Customer has already paid QR 200 for Vodafone ENTERTAINER Application then their account will still be valid for 12 months from the date of purchasing Vodafone ENTERTAINER Application add-on.
• Vodafone ENTERTAINER Application is valid for 12 months from the date of activation and benefits cannot carry forward
• Additional user’s such as family and friends cannot be added to Vodafone ENTERTAINER Application.
• If the Customer’s lifestyle benefits were removed due to their number being suspended and then the Customer paid their bill. The suspended lifestyle benefits will be reactivated starting from next bill cycle.
• In case of any complaints relating to the Vodafone ENTERTAINER Application then Customer can contact us at 111.
• Vodafone reserves the right to remove or modify the free Vodafone ENTERTAINER Application at its own discretion however if the Customer has paid for the Vodafone ENTERTAINER Application then their benefits will remain until the end of that year.

Pakistan International Bonus Minutes & Flex Rate Changes | TnC's

Last Updated 27 April, 2026

Effective 10 June 2026, we are revising the bonus international minutes to Pakistan across our ICC and Combo+ recharge categories.

Flex Rate Revision: We are also updating our Flex rate conversion for calls to Pakistan effective 14th June 2026.

• Previous Rate: 3 Flex = 1 Minute
• New Rate: 5 Flex = 1 Minute

Roaming Pack QR10

Last Updated 27 April, 2026

1. Eligibility: Roaming Pack 10 is available to all Vodafone Qatar prepaid customers.
2. Validity: The pack is valid for 3 days from the time of activation.
3. Usage Limits:
   • 500 MB of roaming data
   • 5 roaming minutes (incoming and outgoing)
4. Valid only in the following countries: India, Pakistan, Bangladesh, Nepal, Sri Lanka, Egypt, Jordan, Philippines, Tunisia, Turkey, Morocco, Algeria.
5. Activation Channels:
   • My Vodafone App (MVA)
   • Recharge
6. Fair Usage Policy: Usage beyond the included data or minutes will be charged at standard roaming rates.
7. Non-Refundable: Once activated, the pack cannot be canceled or refunded.
8. Multiple Activations: Customers may activate multiple packs. Each activation will reset the validity and usage limits.
9. Roaming Network Dependency: Service availability depends on the roaming partner network in the destination country.
10. Changes to Terms: Vodafone reserves the right to modify or discontinue the pack or its terms at any time.

Roam Like Home – GCC Weekly Pack

Last Updated 27 April, 2026

• Validity:
  The pack is valid for 7 days from the date of activation. Validity starts immediately once the pack is successfully activated.
• Usage:
  This pack allows customers to use their local plan allowances (data, minutes, SMS, and add-ons) while roaming in GCC countries, in the same way they use them in Qatar.
  Usage will be deducted from the customer’s local plan balance.
• Eligible Countries:
  The pack is only valid while roaming in the following GCC countries:
  • Saudi Arabia
  • United Arab Emirates
  • Oman
  • Bahrain
  • Kuwait
• Activation:
  The pack can be activated through:
  • USSD Code: *110*130#
  • My Vodafone App (MVA)
• Eligibility:
  This pack is available for Postpaid individual customers on eligible plans listed below.
  The pack cannot be transferred or shared with other numbers and is not available to Prepaid customers.
• Expiry:
  The pack will automatically expire after 7 days from activation.
• No Auto-Renewal:
  This pack does not auto-renew. Customers must manually re-activate the pack if they wish to continue using it after it expires.
• Charges After Local Allowance Is Consumed:
  Once the customer’s local plan allowances are fully consumed, standard roaming charges will apply.
• Usage Restrictions:
  • The pack is only valid in the GCC countries listed above.
  • It cannot be used outside these countries.
  • The customer must be connected to a valid roaming network in one of the eligible countries to use the pack.
• Eligible Plans:
  The pack is only available for customers on the following Postpaid plans:

  U Start Legacy	U Plus Legacy	U Plus India Legacy
  Unlimited 300 Legacy	Unlimited 375 Legacy	Unlimited 450 Legacy
  Unlimited VIP Legacy	Vodafone First Legacy	Vodafone First Plus Legacy
  Vodafone First Family Legacy	Postpaid Essential Legacy	Postpaid Extra Legacy
  Unlimited Legacy	Unlimited Premium Legacy	Unlimited VIP Legacy
  Postpaid+ Essential	Postpaid+ Extra	Postpaid+ MAX
  Unlimited+	Unlimited+ Premium	Unlimited+ Platinum
  Unlimited+ VIP

• Modifications:
  Vodafone Qatar reserves the right to modify, suspend, or discontinue this pack at any time without prior notice, in line with commercial and regulatory policies.
• General Conditions:
  Vodafone Qatar’s standard roaming terms and conditions for Postpaid customers apply.
  By activating this pack, the customer agrees to all the terms and conditions mentioned above.

GCC Passport Data

Last Updated 27 April, 2026

1. Product Description: The GCC Passport Data pack provides 10GB of roaming internet valid for 7 days for QR 150. It does not include roaming voice or SMS.
2. Eligible Users: The product is available for Consumer Prepaid and Postpaid customers only.
3. Valid Countries: The pack is valid in the following GCC countries: KSA, UAE, Kuwait, Bahrain, and Oman. Usage outside these countries will be charged at standard roaming rates.
4. Validity: The pack is valid for 7 calendar days starting from the time of activation.
5. Activation & Purchase: Customers can activate the pack through:
   • USSD: *110*70#
   • My Vodafone App (MVA)
   • Recharge Card / E-Voucher
6. Data Usage: Once the 10GB is consumed, customers will be charged standard out-of-bundle roaming rates unless another roaming pack is purchased.
7. Multiple Activations: Customers may activate a new pack once the current pack is fully consumed or expired.
8. Data Carry Forward: Any unused data will not carry forward after the 7-day validity ends.
9. No Refunds: The pack is non-refundable once activated.
10. Network Availability: Roaming data speed and performance depend on the partner network in each country.
11. Fair Usage Policy: Vodafone reserves the right to monitor usage and take action to prevent misuse or abuse.
12. Product Changes: Vodafone Qatar may amend, suspend, or withdraw the product at any time without prior notice.

Prepaid New Combo+ Portfolio

Last Updated 27 April, 2026

Effective 26th Feb 2025, the existing Combo portfolio will be removed from all channels and will be replaced with a new enhanced Combo+ portfolio which will have the following benefits:

• * International minutes on Combo+ 15, 40, 65 and 125 are valid to Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan
• 50 mins on Combo+ 300 are valid to all countries except Estonia & Syria
• Bonus Int’l Mins on Combo+ 15: India 18 mins, Pakistan/Bangladesh/Philippines Globe 10 mins, Indonesia 5 mins
• Bonus Int’l Mins on Combo+ 40: India 45 mins, Pakistan/Bangladesh/Philippines Globe 25 mins, Indonesia 16 mins, Nepal 15 mins
• Bonus Int’l Mins on Combo+ 65: India 75 mins, Pakistan 75 mins, Bangladesh/Philippines Globe 250 mins, Indonesia 30 mins, Sri Lanka 25 mins, Nepal 30 mins.
• Bonus Int’l Mins on Combo+ 125: India 75 mins, Pakistan 75 mins, Bangladesh/Philippines Globe 250 mins, Indonesia 30 mins, Sri Lanka 25 mins, Nepal 55 mins.

New Combo+ Boosters

• 5 International Mins are valid for Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan
• Bonus International Minutes: 15 minutes to India / 10 minutes to Bangladesh, Pakistan, Philippines Globe / 5 minutes to Indonesia

How do the Bonus Passes work on Combo+?

1. Bonus Combo Passes are being launched as a 3 month promotion valid from 26th February till 25th May
2. Customers will have to opt-in to the pass after recharging with a Combo+ card of QR 40 and above to be able to use the benefits.
3. Customers can Opt-in to passes via MyVodafone App and/or through USSD only.
4. Validity of the pass is the same as the validity of the Main combo product. Ex. If Combo pack expires on 31st Mar 2025, the applicable pass will also expire on 31st Mar 2025, even if the customer opted in to the pass on 20th Mar 2025.
5. Combo+ 40 customers will be able to opt-in to 1 pass while Combo+65 and above customers will be able to opt-in to any two passes.

How Will Boosters Work

1. Combo+ Boosters are being launched as a 3 month promotion valid from 26th February till 25th May
2. Boosters will only be available to customers that have purchased any of the Combo+ 40 and above products.
3. Customers will be able to purchase the boosters within 30 days of purchasing Combo+40 or above product.
4. Boosters will only be available for purchase from MyVodafone App.

Update on Night data and local Minutes promo

Last Updated 27 April, 2026

• Starting 26 February 2025, Bonus Night data and Bonus Local minutes on all Combo recharge products will not be available.

Validity revision for Combo Products (Recharges & Add on's)

Last Updated 27 April, 2026

• Starting 26 February 2025, the validity period for Combo 40 and above recharge products will be revised to 28 days.

Validity revision in Flex Products (Recharges & Add on's)

Last Updated 27 April, 2026

• Starting 26 February 2025, the validity period for Flex 50 and above recharge products will be revised to 28 days.

Validity revision in Data Products (Recharges & Add on's)

Last Updated 27 April, 2026

• Starting 26 February 2025, the validity period for Data 200 and Data 250 recharge products will be revised to 28 days.

Change in Minutes to Nepal

Last Updated 27 April, 2026

• Starting 26 February 2025, Minutes to Nepal will be revised as per the below table

Combo 40 - Terms & Conditions

Last Updated 27 April, 2026

• Starting 26th Feb 2025, Combo 40 Recharge will no longer have endless internet.

Withdrawal of Endless Data on QR5 Tiktok data product

Last Updated 27 April, 2026

• With effect from 29th Dec 2024, endless data @128kbps will not be available on QR5, 5GB Tiktok data product.

Change in Night Data and Local Mins Promo on Combo Products

Last Updated 27 April, 2026

Effective November 22nd, 2024 the Night data and 50% extra Local minutes promo on Combo recharge products will be replaced with a new promo. The Night data and Local minutes benefits under the new promo are mentioned below.

The new promo will be valid from November 22nd 2024 till February 25th 2025

Ahlan Pack 50 & Ahlan Pack 65 - Price change

Last Updated 27 April, 2026

Starting from November 5th, 2024, the price of Ahlan Pack QR 50 and Ahlan Pack QR 65 will be revised as below:

• Ahlan Pack 50 will become Ahlan Pack 65 as the price will change from QR 50 to QR 65
• Ahlan Pack 65 will become Ahlan Pack 100 as the price will change from QR 65 to QR 100

Revision of Prepaid Credit Recharge Validity

Last Updated 27 April, 2026

Starting 30 October 2024, the validity of credit recharges will be revised as follows:

• Credit recharges of QR 10 to QR 99 will be valid for 30 days
• Credit recharges of QR 100 and above will be valid for 90 days

Validities of all the Non-Credit recharges such as Flex, Combo, Data & International will remain unchanged.

Withdrawal of 10% extra on digital recharges – to be replaced with 15% extra on 65 and above

Last Updated 27 April, 2026

1. Starting November 15, 2024, the 10% bonus campaign on 30 and above digital recharges will be stopped.
2. 10% bonus campaign will be replaced with a new campaign offering 15% on 65 and above (excluding credit recharges) with effect from 15th November. The new campaign will be applicable on following products:
   • Combo 65 and above
   • Data 65 and above
   • Flex 65 and above

Change in Sudan Minutes in International Calling Cards (ICC or International) recharge products

Last Updated 27 April, 2026

Starting 15 November 2024, Minutes to Sudan in International recharge products will be revised as per below table.

Discontinuation of Philippines Subscription Packs

Last Updated 27 April, 2026

• Effective from 15 November 2024, Philippines subscriptions pack of QR 10, QR 20 and QR 50 will be discontinued. Customers can continue to call the Philippines with our best-selling Combo QR 40 product.

Reduction of bonus minutes to the Philippines (Globe Network) on Combo QR 65 recharge

Last Updated 27 April, 2026

• Effective 15 November 2024, bonus minutes to Philippines (Globe Network) on Combo QR 65 prepaid pack will be revised to 150 minutes.

Change in Endless speed on Combo40

Last Updated 27 April, 2026

• Effective from 22 Nov 2024, endless speed on Combo40 will be reverted back to 128kbps.

Removal of Endless on Combo35 and Reduction of Data allowances on Combo & Data packs - Starting 23rd Sep 2024

Last Updated 27 April, 2026

1 - Changes in the Data Allowances of Prepaid products

• Starting 23rd Sep 2024; data allowances on selected Prepaid products will be revised as follows:

Speed of Endless data on Combo 125 will be reduced from 512Kbps to 256Kbps

2 - Removal of Endless on Combo35 and Data allowance reduction

• Starting 23rd Sep 2024; Endless data will not be available on Combo35 recharge product. Customers can continue to use internet using standard pay as you go rate.

Discontinuation of QR35 denomination – Starting 23rd October 2024

Last Updated 27 April, 2026

Starting 23rd Oct 2024. QR35 recharge denomination will no longer be available. This means the following products will be discontinued:

• Combo 35
• Data 35
• Flex 35

Please note this only covers items in 2024 and not including items in 2025 Q1

Discontinuation of Combo+ portfolio and launch of Combo QR 300

Last Updated 27 April, 2026

Discontinuation of Combo+ Portfolio

• Effective from 1 October 2024, All Combo+ recharge products will be discontinued from all of our channels including eVoucher, eTop-up, Paper, App and Web
• Our valued Customers can continue to purchase our best-selling Combo QR 40, Combo QR 65 and Combo QR 125 products from all channels.

Launch of Combo QR 300

• Effective from 1 October 2024, New Combo QR 300 permanent recharge product will be available across all recharge channels having the below mentioned allowances

*50 International mins will be valid for all countries except Estonia & Syria

Prepaid Changes - Local Calls, Combos and Night Data

Last Updated 27 April, 2026

1. Changes in Prepaid Local Calls pay as go rate
   Effective 31st July; the pay as you go local call rate will be revised to QR 0.75 per minute.
2. Launch of Night Data and Extra Local Minutes Promotion for Combo Customers
   From 20th August till 20th November, customers recharging with Combo products will get extra benefits as follows.

Recharge & Win QR 10,000

Last Updated 27 April, 2026

1. The promotion is only available for Vodafone prepaid customers.
2. Customers will receive an SMS upon recharge on details how to participate in the draw.
   • All prepaid customers who recharge their account are automatically eligible to participate in this lucky draw promotion by accepting the Recharge & Win offer on My Vodafone App Offers page or from *123#.
   • Customers, who made a recharge but did NOT Accept the offer will not be included in the draw.
   • Each QR1 recharge gives 1 chance to win QR10,000.

Ahlan Pack 35 - Price change from QR 35 to QR 50

Last Updated 27 April, 2026

• Starting 21 July 2024, the price of Ahlan Pack QR 35 will be revised to QR 50. Other Visitor packs, namely Ahlan QR 65 and QR 150, will remain the same & without any changes.

Prepaid International Pay-As-You-Go (Standard) Call Rate Amendment

Last Updated 27 April, 2026

Effective 14th of July 2024 the pay-as-you-go (standard) international call rates to 48 countries will be revised, for more information on the countries list & new prices please click here

Terms & conditions

• There will be no changes on the price or minutes with International/Combo/Flex Recharge Products or Country Rate Cutters
• The price change will apply only on minutes consumed on Pay-as-you-go (standard call rate) outside of the rate cutters or the above mentioned recharge products.

Launch of New QR40 Recharge Denomination

Last Updated 27 April, 2026

• The following products are available on QR40 denomination effective from 22nd April 2024
  • Combo 40
  • Flex 40
  • Credit 40
  • Data 40
• QR 35 denomination with all its products (Combo 35, Flex 35, Data 35, Credit 35) will no longer be available for customers starting 30th Sep 2024

Combo QR40 – Permanent Product

• This is a new standard Prepay recharge offers.
• This new Prepay recharge offer is called Combo QR 40
• Vodafone Prepaid customers who recharge with Combo QR 40 product will get benefits as per below table:

• Customers get above benefits upon recharge of Combo QR40
• Combo QR40 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Combo QR 40 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• International Minutes included in the Eligible Recharge are as below:

Combo QR40 - First Promotion

• The first promotion will be run from 22nd April 2024 till 22nd July 2024
• During the first promotion period customers will enjoy extra 3GB Night data which will be valid from 10pm till 4am
• Customers will get the extra benefit automatically upon recharge with Combo QR40

Combo QR40 - Second Promotion

• The second Promotion will run from 23rd July 2024 till 23rd Oct 2024
• During the second promotion period customers will get extra 3GB Night data which will be valid from 11pm till 5 am.
• Customers will get the extra Night data benefit automatically upon recharge with Combo QR40.

Credit QR40 – Permanent Product

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Credit QR 40
• Vodafone Prepaid customers who recharge with Credit QR 40 product will get benefits as per below table:

• Customers get above benefits upon recharge of Credit QR40
• Credit QR40 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Credit QR 40 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
• The benefits are added automatically on recharge.

Data QR40 – Permanent Product

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Data QR 40
• Vodafone Prepaid customers who recharge with Data QR 40 product will get benefits as per below table:

• Customers get above benefits upon recharge of Data QR40
• Data QR40 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Data QR 40 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.

Flex QR40 – Permanent Product

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Flex QR 40
• Vodafone Prepaid customers who recharge with Flex QR 40 product will get benefits as per below table:

• Customers get above benefits upon recharge of Flex QR40
• Flex QR40 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Flex QR 40 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
• The benefits are added automatically on recharge.

New Data QR 25 Recharge

Last Updated 27 April, 2026

• This is a new Prepay recharge product.
• Vodafone Prepaid customers who recharge with New Data QR 25 recharge will get benefits as per below table:

• The benefits are added automatically on recharge.
• This product is available across all Vodafone channels.
• Vodafone’s standard Prepaid T&C apply.

Daily Passport Pack

Last Updated 27 April, 2026

1. Subscription and Activation:
   • Customers subscribing to the Daily Passport Pack (“Daily Passport Pack”) agree to pay QR35 per Day to receive the benefits outlined below.
   • Subscription can be completed while in Qatar or abroad through the My Vodafone App, E-top up, or by dialing the activation codes *110*35# for postpaid or *200*35# for prepaid customers.
2. Benefits:
   • Upon subscription to the Daily Passport Pack, customers will receive the following benefits:
     • Roaming Data: 500 MB
     • Roaming Minutes: 30 outgoing and incoming
   • These benefits are exclusively applicable in the passport pack countries listed on www.vodafone.qa/passportpack
3. Validity and Reactivation:
   • The activated Daily Passport Pack is valid for one (1) day from the activation date.
   • Customers have the option to reactivate the Passport Pack after expiry to continue enjoying the benefits.
4. Additional Usage Charges:
   • If the customer consumes more than the total data/voice allowance before the expiry, additional charges will apply.
   • The excess usage rate will be QR 1 per 1MB/Minute until the day period expires.
   • After the expiry of the Daily Passport Pack, standard roaming rates will apply.
5. Notifications and Remaining Allowance:
   • Customers will receive SMS notifications when their data/voice allowance is consumed or when the validity period expires.
   • Customers can also check their remaining data allowance by dialing *129# or using the My Vodafone App.
6. Expiration of Unused Allowance:
   • Any remaining data/voice allowance in the Daily Passport Pack, if not consumed within the same day from the activation date, will expire and cannot be carried forward.
7. General Terms:
   • The Daily Passport Pack benefits are subject to Vodafone Qatar’s terms and conditions.
   • Vodafone Qatar reserves the right to modify or terminate this offer at any time without prior notice.
   • By subscribing to the Daily Passport Pack, customers agree to abide by these terms and conditions.

Validity update

Last Updated 27 April, 2026

The validity update for Prepaid plan is as set out below:

Credit Recharges

Every time a customer makes a credit recharge, the specific validity period set out below will apply.
Credit recharge for Prepaid is as follows:

Above table implies the following:

• All Credit recharge above QR 10 is valid for 180 days starting from the day of the recharge.
• To extend credit balance validity, customer must make a subsequent credit recharge within the validity of the latest credit recharge.
• In case customer has credit balance and makes a subsequent credit recharge within the validity of the latest credit recharge, total credit balance validity gets extended for another 180 days as the validity of the latest recharge will apply.
• In case customer did not make a subsequent credit recharge to extend credit balance validity, after expiry date, his balance will be null.
• To extend outstanding credit balance validity, customer must make a subsequent credit recharge within the validity of his balance.
• Vodafone’s standard Prepaid T&C apply.

¹Balance can be used for local call, data; SMS or roaming usage.

Terms and Conditions for International Calling Card QR 20

Last Updated 27 April, 2026

• This is a standard Prepay International recharge offer.
• This Prepay International recharge offer is called International Calling Card QR 20
• Vodafone Prepaid customers who recharge with International Calling Card QR 20 will get benefits as per the table below:

• Customers get above benefits upon recharge of International Calling Card QR 20
• International Calling Card QR 20 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• International Calling Card QR 20 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
• The benefits are added automatically on recharge.
• Customers will get 38 International Mins to 13 countries.
  Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia and Sudan.
• Customers will simply dial *120# and select the country to activate country bonus international mins.
• Country Bonus:
  350 Mins to India or 30 Mins to Nepal or 150 Mins to Pakistan or 500 Mins to Bangladesh or 600 Mins to Philippines (Globe) or 60 Mins to Indonesia or 50 Mins to Sri Lanka (Dialog) or 30 Mins to Kenya or 30 Mins to Ethiopia or 30 Mins to Eritrea or 30 Mins to Ghana
• The International Calling Card QR 20, 38 International mins to 13 countries are valid for 30 days.
• The International Calling Card QR 20, Country bonus international mins are valid for 14 days.
• All the other Vodafone’s standard Prepaid T&C apply.

Terms and Conditions for Combo QR 125

Last Updated 27 April, 2026

• These is a new standard Prepay recharge offer.
• This new Prepay recharge offer is called Combo QR 125.
• Vodafone Prepaid customers who recharge with Combo QR 125 products will get benefits as per below table:

• Customers get above benefits upon recharge of Combo QR125
• Combo QR 125 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Combo QR 125 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
• The benefits are added automatically on recharge.
• Combo QR 125 international Minutes are as below:

+

• Vodafone’s standard Prepaid T&C apply.

Prepaid Roaming Pack 30

Last Updated 27 April, 2026

• All Customers who purchase the Prepaid roaming pack 30 (“Prepaid roaming pack”) by paying QR30 shall receive the benefits below with 30 days validity:

• All Customers who purchase the Prepaid roaming pack 30 (“Prepaid roaming pack”) by paying QR30 shall receive the benefits below with 30 days validity:

• The benefits are only applicable in the below countries available at www.vodafone.qa
• Customers can purchase while in Qatar through retail outlets or abroad through the Vodafone website www.vodafone.qa
• Activation is valid for thirty (30) days and Customers can active several packs at the same time.
• If the Customer consumes more than the total minutes / data allowance before the expiry, then standard roaming rates below will apply.
• Customer will receive an SMS notification when their minutes / data is consumed or when the validity period has expired.

Unlimited Prepaid

Last Updated 27 April, 2026

• Unlimited Prepaid is a service for customers on Vodafone Prepaid only
• This service is activated once the customer reaches 10 QR spend (from the main credit (QR) balance only) on either local calls or local data
• Local calls:
  • The counter for every customer starts at the beginning of the day i.e. 00:01 hrs
  • The spend on local calls is counted (only from the main credit (QR) balance only, not from Prepaid pack quota.eg. Local 5 card)
  • Once the spend on local calls reaches 10 QR, Unlimited Prepaid local calls service is activated
  • Customer is credited unlimited local mins (with a fair usage policy of 250 mins) valid till the end of the same day till midnight 23:59 hrs
  • If the customer consumes the 250 local mins that is credited, then standard charges apply
  • The unlimited service is applied only after the call (that makes it past 10 QR for the day) is over. For example, Call 1 spends 3 QR, Call 2 spends 3 QR, Call 3 spends 3 QR and Call 4 spends 3 QR, the service will only begin after 4^th call and not in the middle of the 4^th call
  • The counter is reset at the beginning of the next day
• Local data:
  • The counter for every customer starts at the beginning of the day i.e. 00:01 hrs
  • The spend on local data is counted (only from the main credit (QR) balance only, not from Prepaid pack quota.eg. Internet 5 card)
  • Once the spend on local data reaches 10 QR, Unlimited Prepaid data service is activated at 1 Mbps
  • Customer can use 1 Mbps till a fair usage of 4 GB post which speed is decreased to 256 Kbps for another 6 GB
  • All the above data quota is valid till end of the same day till midnight 23:59 hrs
  • The counter is reset at the beginning of the next day

QLM Micro insurance

Last Updated 27 April, 2026

• All Vodafone Prepaid and Postpaid customers (“Customer”) can exclusively get an affordable hassle-free insurance offered by QLM Life & Medical Insurance Company QPSC (“QLM Micro SeQure”).
• To qualify Customers must have a valid QID and be at least eighteen (“18”) years of age but not more than Fifty-Nine (“59”) years.
• Customers can get QLM Micro SeQure through the My Vodafone App or SMS link that will be sent to customers.
• The monthly premium for QLM Micro SeQure is only QR 3 shall be made through a hassle-free auto debit from the Customer’s Vodafone account.
• To get QLM Micro SeQure the Customer does not need to so any pre-insurance medical exams or fill any medical questionnaire.
• QLM Micro SeQure benefits cover natural death, death due to an accident and Hospital Cash (daily cap of 150 QAR and maximum up to 4500 QAR monthly).
• Customers can take this policy in conjunction with any other policy they may have currently. However, Customer cannot make multiple claims for the same incident.
• Customer can also add family members using their own QID.
• Customers can unsubscribe by contacting QLM through their App or by calling XXXX. Customer you can re-join QLM Micro SeQure after opting out subject to prior approval by QLM.
• In case of insufficient funds, if the Customer is unable to debit their renewal, then QLM Micro SeQure will lapse and get cancelled.
• Vodafone is only a payment facilitator for QLM Micro SeQure, and all complaints and claims must be done with QLM directly. For claims, Customer must intimate QLM within sixty (“60”) days of the claim.

Prepaid Terms and Conditions

Last Updated 27 April, 2026

This is dummy content for the Prepaid Terms and Conditions details view panel.

Switching from Prepaid to Postpaid

Last Updated 27 April, 2026

This is dummy content for the Switching from Prepaid to Postpaid details view panel.

MyVodafone App

Last Updated 27 April, 2026

This is dummy content for the MyVodafone App details view panel.

GigaHome CAF-Supplementary form

Last Updated 27 April, 2026

• GigaHome Subscription Acceptance Form Terms and Conditions

Home services

Last Updated 27 April, 2026

If you are a Vodafone Home customer, the terms and conditions set out below will govern your use of our Services, and the contractual relationship between us.

If you receive other services from us, other terms may also apply to you. These terms may be found on our Website.

1. Interpretation
   

   “Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.

   “Agreement” means these terms and conditions between us and you;

   “Bar” means suspending access to Services;

   “Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month. The number of days in your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of your Bill Cycle when you sign up for the Services.

   “Bill Issue Date” – the date your bill is generated.

   “Charges” means all monthly access charges, and any additional charges payable by you;

   “Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;

   “CPE” means the Customer Premise Equipment that connects you to our Network for the provision of the Services, this includes your wi-fi router;

   “Customer Care” means the Vodafone Customer Care team, which is contactable on 111;

   “Minimum Subscription” is the period defined in Clause 2(b).

   “Network” means our Vodafone fixed line network.

   “Service(s)” means the voice and broadband service and related products and services that are made available to you by us or our agents under this agreement.

   “User” means any individual who uses the Services;

   “Website” means our website at www.vodafone.com.qa;

   “we” or “us” means Vodafone Qatar Q.S.C. and “our” has a corresponding meaning;

   “you” means the customer under this Agreement who is liable for all of the Charges under this Agreement and “your” has a corresponding meaning.

2. Commencement of Agreement and Term
   • (a) This Agreement begins when we set up your connection to our Services to be available for your use.
   • (b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”). If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2.(c) and any other charges as set out in this Agreement.
   • (c) If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay: (i) CPE and installation charges equal to 798 Qatari Riyal (seven hundred ninety eight); and (ii) any other applicable Charges as set out in this Agreement.
   • (d) The Services continue until terminated in accordance with this Agreement.
3. Coverage and Services
   • (a) While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of our control.
   • (b) You agree that you will not use the Services: in a way which breaks any law or infringes anyone’s legal rights; to obtain unauthorised access to anyone’s computer or communications equipment; to annoy anyone or to interfere with anyone else’s use of our Services.
   • (c) We reserve the right to remove any material from our servers which we consider, in our reasonable opinion, to breach the terms of this Agreement or any law.
   • (d) The Services may be changed, modified, advanced, suspended or removed by us. We will notify you before doing this, or introducing substitute or new services.
   • (e) You agree to follow our instructions about the use of the Services and ensure that all Users meet your responsibilities when using your Service. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
   • (f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.
   • (g) Using or agreeing to use the Services does not give you any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
   • (h) You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend your use of the Services.
   • (i) You acknowledge that our control of voice and data speeds is limited to our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for you to achieve your desired or expected speed or latency.
   • (j) The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet, or the configuration or limitations of your, or your intended recipient’s, hardware or other device.
4. Fair Usage Policy
   • (a) The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in us throttling the Services which may impact the desired or expected speed.
   • (b) Our plans may include unlimited calling to certain designated numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.
5. Equipment
   • (a) Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.
   • (b) You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.
   • (c) We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between us.
   • (d) You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment.
   • (e) You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty.
   • (f) You will not sell any CPE, place a charge on it or otherwise dispose of it.
   • (g) Vodafone’s supply of CPE shall be subject to availability.
   • (h) We will provide you with a limited warranty for CPE. Where CPE becomes faulty for reasons other than through your acts, omissions or misuse within the limited warranty period, we will repair or replace the CPE in accordance with Vodafone’s repair policies.
   • (i) Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.
   • (j) You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, we reserve the right to terminate this Agreement.
6. Billing
   • (a) We will assign a monthly Bill Cycle for your account.
   • (b) We will issue a bill to you at the end of the Bill Cycle of your account. Email bills will be sent within 4 days of when your next Bill Cycle begins. Paper bills will arrive within 14 days of the beginning of your next Bill Cycle. The date your bill is generated is called your “Bill Issue Date”.
   • (c) Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference. You will be able to change your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If you select a paper bill you will be charged QR5 per bill.
   • (d) The bill will include a summary of the billed charges of your account. You may also choose to receive a detailed bill of each connection in your account at no additional cost.
   • (e) You must pay the billed charges on your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue.
   • (f) Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.
   • (g) We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on your account. The Suspension will be removed upon settling the outstanding amounts.
   • (h) Where payment is not received in full after 180 days from the Bill Issue Date, we will terminate this agreement and disconnect all connections on your account.
   • (i) We will send an SMS to the mobile number you provided on signing up to the Services when the bill is issued and when payment is due.
7. Charges
   • (a) You agree to pay us the relevant charges for the provision of the Services, whether you or someone else use(s) the Services.
   • (b) All your account charges will be billed once a month at the end of each Bill Cycle.
   • (c) Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond our control, the application of charges to your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with us) when they fall due, as stated on your bill.
   • (d) We will set a credit limit for the charges incurred on your account.
   • (e) You may request to increase the default credit limit by either paying a deposit or providing your credit card details for security purposes. The amount of any deposit will depend on your requested credit limit amount.
   • (f) If you reach or exceed your credit limit, your account will be Suspended. The Suspension will be removed upon settling all or part of the outstanding amounts.
   • (g) Should the billed amount exceed the set credit limit due, you are still obliged to pay the full amount due for all charges incurred.
8. Deposits
   • (a) You may make a deposit against your account to increase your credit limit.
   • (b) If you wish to retrieve your deposit, you can request repayment by cheque or by bank deposit, or we can apply it as a payment credit against any and all outstanding and future charges on your account. We will then return your credit limit settings to the default.
9. Limitation of Liability
   • (a) Except where we cause direct damage to your property due to our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to you or anyone claiming through you, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, or any form of indirect or consequential loss whatsoever, arising from: your connection to our network or the content or supply of any Services; the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard; the fitness of all or any of the Services for any particular purpose; the inaccurate or incomplete transmission of any data; any other matter which relates to this Agreement.
   • (b) Except as set out above, we have no other liability to you or any other person in respect of this Agreement.
10. Access to Premises
    You will allow us or our Agents access to your property to perform our obligations under this Agreement. We will always try to give you reasonable prior notice if we require access to your premises and we will ensure that we or our Agents carry sufficient proof of identity. If you do not allow us to access your premises your ability to use the Services may be adversely affected.
11. Relocation of Premises
    • (a) If you plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which we provide the relevant Services. You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.
    • (b) We reserve the right to refuse to relocate Services in our sole discretion.
    • (c) There may be Charges for relocating Services. Any Charges will be disclosed to you prior to relocating the relevant Service.
12. Non Vodafone Hardware and third-party services
    • (a) If you have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by us, we are not under any obligation to take any action so that you can access any our Services.
    • (b) We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services. Where Services are provided by a third party we accept no responsibility or liability for their quality or the nature of their content.
13. Privacy
    • (a) Vodafone’s use of your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.
    • (b) We may provide your personal information to public sector agencies in order for them to investigate an offence.
    • (c) Subject to any rights you may have under any applicable laws or regulations, we will not be liable to you, or to anyone else, for: the content or lack of confidentiality of any services you use; any disclosure we make by law to a public sector agency.
14. Disconnection of Services
    • (a) You may discontinue your connection to our network or give up the Service at any time by calling our customer care team on 111. Any remaining data on your account will not be refundable.
    • (b) We can Bar, re-direct or restrict your use of any or all of the Services or disconnect your connection if: you do not abide by the terms and conditions in this Agreement; you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way; you are abusive or offensive to us, our dealers or agents, or any other person; we suspect you of using the services for any illegal or fraudulent activity; or all of the services are permanently or temporarily (for any reason) unavailable to you.
    • (c) If we suspend your use of our Services, we will try to contact you before doing so.
    • (d) Where we Bar, re-direct or restrict the Services all Charges will continue to apply.
15. Transferring Responsibilities
    • (a) Your interests in this Agreement are personal to you and you may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without our consent. If you are a company and your effective management or control is changed in any way, we may treat this as a transfer of this Agreement entitling us to end it.
    • (b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee.
16. Vodafone’s right to end this Agreement
    Notwithstanding any other clause in this Agreement, we may disconnect your connection or terminate particular Services: By giving you twenty one (21) days written notice; or if any of our licences to operate our network is ended or suspended.
17. Notices and Variations of Charges, Terms and Pricing Plans
    We may change this Agreement and any free Services at any time. Changes will be posted on our Website. Please check this regularly for updates.
18. Force Majeure
    We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.
19. Agents of Vodafone
    We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation.
20. Numbers
    • (d) Vodafone shall allocate telephone numbers to you which you shall only use to access the Services. All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Regulatory Authorities or in accordance with its Number Policy, which can be found at www.vodafone.com.qa, but will exercise all reasonable endeavours to minimise any disruption to you.
    • (e) Vodafone may withdraw telephone numbers that have been allocated to you as a result of your failure to comply with this Agreement.
    • (f) If you elect to pay a reservation charge for a number, this entitles you to use the number. The ownership of the number remains with the State of Qatar.
    • (g) All reserved numbers must be assigned to an active Connection. If you cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.
21. Applicable Law
    This Agreement is governed by the laws of State of Qatar.

5G Services

Last Updated 27 April, 2026

5G SRVICES TERMS AND CONDITIONS

By using the Service, You agree to be bound by these terms and conditions:

1. Interpretation
   

   “Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.

   “Agreement” means these terms and conditions between Us and You;

   “Bar” means suspending access to Services;

   “Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month. The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.

   “Bill Issue Date” the date Your bill is generated.

   “Charges” means all monthly access charges, and any additional charges payable by You;

   “Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;

   “CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Wi-Fi router;

   “Customer Care” means the Vodafone Customer Care team, which is contactable on 111;

   “Minimum Subscription” is the period defined in Clause 2(b).

   “Network” means our Vodafone 5G network.

   “Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.

   “User” means any individual who uses the Services;

   “Website” means our website at www.vodafone.com.qa;

   “We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;

   “You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and “Your” has a corresponding meaning.

2. Commencement of Agreement and Term
   • (a) This Agreement begins when we set up Your connection to our Services to be available for your use.
   • (b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”). If You wish to discontinue and/or terminate the Service during the Minimum Subscription Period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.
   • (c) If You discontinue and/or terminate this Agreement, You will be liable to: (i) Return back the CPE to any of Vodafone stores; (ii) the remaining pro-rated amount of the Mesh for twelve months and any unpaid pending bills.
   • (d) The Services shall continue until terminated in accordance with this Agreement.
3. Coverage and Services
   • (a) While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.
   • (b) You agree that You will not use the Services: in a way which breaks any law or infringes anyone’s legal rights; to obtain unauthorised access to anyone’s computer or communications equipment; to annoy anyone or to interfere with anyone else’s use of Our Services.
   • (c) We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.
   • (d) The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this, or introducing substitute or new services.
   • (e) You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
   • (f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.
   • (g) Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
   • (h) You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend Your use of the Services.
   • (i) You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our Customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.
   • (j) The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient’s, hardware or other device.
4. Fair Usage Policy
   • (a) The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in Our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.
   • (b) Our plans may include unlimited calling to certain designated numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.
5. Equipment
   • (a) Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.
   • (b) You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.
   • (c) We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.
   • (d) You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment.
   • (e) You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty.
   • (f) You will not sell any CPE, place a charge on it or otherwise dispose of it.
   • (g) Vodafone’s supply of CPE shall be subject to availability.
   • (h) We will provide You with a limited warranty for CPE. Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies.
   • (i) Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.
   • (j) You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement.
6. Billing
   • (a) We will assign a monthly Bill Cycle for Your account.
   • (b) We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins. Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle. The date Your bill is generated is called Your “Bill Issue Date”.
   • (c) Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference. You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR5 per bill.
   • (d) The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.
   • (e) You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue.
   • (f) Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.
   • (g) We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.
   • (h) Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.
   • (i) We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.
7. Charges
   • (a) You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.
   • (b) All your account charges will be billed once a month at the end of each Bill Cycle.
   • (c) Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill.
   • (d) We will set a credit limit for the charges incurred on Your account.
   • (e) You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.
   • (f) If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amounts.
   • (g) Should the billed amount exceed the set credit limit due, You are still obliged to pay the full amount due for all charges incurred.
8. Deposits
   • (a) You may make a deposit against Your account to increase Your credit limit.
   • (b) If you wish to retrieve Your deposit, You can request repayment by cheque or by bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account. We will then return Your credit limit settings to the default.
9. Limitation of Liability
   • (a) Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from: Your connection to Our network or the content or supply of any Services; the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard; the fitness of all or any of the Services for any particular purpose; the inaccurate or incomplete transmission of any data; any other matter which relates to this Agreement.
   • (b) Except as set out above, we have no other liability to You or any other person in respect of this Agreement.
10. Access to Premises
    You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.
11. Relocation of Premises
    • (a) If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services. You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.
    • (b) We reserve the right to refuse to relocate Services in our sole discretion.
    • (c) There may be Charges for relocating Services. Any Charges will be disclosed to You prior to relocating the relevant Service.
12. Non Vodafone Hardware and third-party services
    • (a) If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us, We are not under any obligation to take any action so that You can access any Our Services.
    • (b) We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.
13. Privacy
    • (a) Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.
    • (b) We may provide Your personal information to public sector agencies in order for them to investigate an offence.
    • (c) Subject to any rights You may have under any applicable laws or regulations, we will not be liable to You, or to anyone else, for: the content or lack of confidentiality of any services You use; any disclosure we make by law to a public sector agency.
14. Disconnection of Services
    • (a) You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire.
    • (b) We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if: You do not abide by the terms and conditions in this Agreement; You make abusive, offensive, malicious or nuisance calls or communications, or use any of Our Services in an offensive way; You are abusive or offensive to Us, Our dealers or agents, or any other person; We suspect You of using the services for any illegal or fraudulent activity; or All of the services are permanently or temporarily (for any reason) unavailable to You.
    • (c) If We suspend Your use of our Services, We will try to contact You before doing so.
    • (d) Where We Bar, re-direct or restrict the Services all Charges will continue to apply.
15. Transferring Responsibilities
    • (a) Your interests in this Agreement are personal to You and You may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.
    • (b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee.
16. Vodafone’s right to end this Agreement
    Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services: By giving You twenty one (21) days written notice; or if any of Our licences to operate Our network is ended or suspended.
17. Notices and Variations of Charges, Terms and Pricing Plans
    We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.
18. Force Majeure
    We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.
19. Agents of Vodafone
    We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation.
20. Numbers
    • (a) Vodafone shall allocate telephone numbers to You which You shall only use to access the Services. All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy, which can be found at www.vodafone.com.qa, but will exercise all reasonable endeavours to minimise any disruption to You.
    • (b) Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.
    • (c) If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.
    • (f) All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.
21. Applicable Law
    This Agreement is governed by the laws of State of Qatar.

Terms & Conditions - Fixed Number Portability

Last Updated 27 April, 2026

Previous Service Provider: means the Service Provider that ports out a Customer’s fixed number(s) to a new Service Provider.

New Service Provider: means the Service Provider that gains a Customer’s fixed number(s) through the porting process.

1. Contact: The New Service Provider will contact you to inform you about the status of your porting request.
2. Assistance: You agree to assist the New Service Provider to resolve any cause of a delay in the porting process (e.g. by providing additional or corrected information). The New Service Provider will not process your porting request if you do not provide the requested information within the specified time.
3. Consequence of not paying the Outstanding Balance due to your Previous Service Provider prior to porting: If you do not settle the Outstanding Balance (including subscription, usage and any applicable termination fees) at least one working day before your scheduled port time, your port request will be cancelled. The Outstanding Balance will be communicated to you at least 48 hours prior to your scheduled port time.
4. Consequence of not paying your Final Bill associated with the number(s) ported out from your Previous Service Provider: Your Previous Service Provider may issue you a Final Bill after porting is completed. This Final Bill may include but is not limited to charges related to your monthly subscription fees and usage, applicable termination fees and any charges related to the return of equipment provided for your use. If you do not settle your Final Bill within 30 days of the bill issue date, your New Service Provider may be instructed by your Previous Service Provider to initiate processes related to call barring, suspension and where applicable terminate your service. Your subscriber QID (consumers) or your company CR details (businesses) will also be blacklisted in a database shared by all Service Providers where payment remains outstanding for more than 60 days after your Final Bill has been issued (see explanation below).
5. In cases where your New Service Provider terminates your service: Your number(s) will be placed into quarantine for 30 days and may be repatriated back to the original range holder for an additional quarantine period thereafter.
6. Maximum advance period to request a Port: All requests to port numbers from one Service Provider to another can be made in advance of your preferred porting date up to a period of 30 calendar days. This allows Service Providers to validate your information, ensure payment of outstanding balances and prepare infrastructure at your site if required.
7. Minimum period to complete a Port Request: Service Providers require a minimum period in order to process and execute porting requests. This period differs for consumer and business customers and depends on the port request submission time and date as follows:
   • 3 working days for consumers.
   • 7 working days for businesses.
8. Cancellation of Fixed Number Portability Request before Point of No Return: If you decide to cancel your port request and stay with your current Service Provider, you must do so within 1 working day of receiving confirmation that your port request has been submitted. In this case, your fixed number(s) will remain with your current Service Provider.
9. No cancellation of Fixed Number Portability Request after Point of No Return: You may not cancel your port request and keep your fixed number(s) with your current Service Provider if more than 1 working day has transpired since you received notification that your port request has been submitted. In this case, your fixed number(s) will be ported to the New Service Provider.
10. Porting back to your Previous Service Provider: If you wish to port your fixed number(s) back to your Previous Service Provider after it has been ported to the New Service Provider, you can submit a new porting request with that Service Provider.
11. Compliance with Terms: Once the porting process is complete, you agree to comply with your New Service Provider’s terms and conditions of service.
12. Loss of benefits with Previous Service Provider: If your port request results in the termination of services associated with the ported number(s) with your Previous Service Provider, you will lose any free minutes, loyalty points, cash wallets or monetary benefits associated with those services.
13. Blacklisting: Blacklisting refers to a database shared by all Service Providers in the country that includes the QIDs and company CR details of fixed line customers who fail to pay their Final bills associated with Fixed Number Portability. The existence of your QID/company CRCR in this Blacklist database means that Service Providers will reduce credit available to you and refuse to provide you with any additional fixed line services until the outstanding sums owed are paid.
14. Porting number(s) only: This port request is limited to the porting of fixed number(s) only. You must apply for any telecommunications services with your New Service Provider through a separate application process.
15. Previous Service Provider presence: Business customers that require their Previous Service Provider to assist them with the physical disconnection of their equipment at the time of porting must do so by checking the relevant box in this application form.
16. Calculating Outstanding Balances: The Outstanding Balance is the amount owed for any services associated with a number(s) to be ported.

GigaHome Fiber and 5G Services

Last Updated 27 April, 2026

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General Competition

Last Updated 27 April, 2026

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Website Terms of Use

Last Updated 27 April, 2026

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OPPO Find N6 Trade-in T&Cs

Last Updated 27 April, 2026

These terms and conditions govern the trade in and sale to Vodafone Qatar Q.S.C. (“Vodafone”) of second-hand mobile devices (the “Devices”) by you, the customer (“You/Customer”) in order to purchase the Oppo Find N6 mobile phone. If you avail this Trade In, You agree and consent to the below terms and conditions below.

• Vodafone will accept only one (1) Device including Smart phones, smart watches, Tablets etc. for each transaction with You.
• The Offer is subject to availability and is limited to a specific number of Trade-In transactions on a first-come-first-served basis.
• Customers can trade in through www.vodafone.qa.
• Only the Device is needed to complete the Trade-In. You don’t need to bring the following items – an old device box, charger, headsets, and any other accessories.
• All Trade-Ins are final. The Device can’t be returned to you after you’ve traded it in.
• Vodafone will set the sale value of the Device (“Value”), which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) plus additional cash back if there are any, listed on the receipt.
• Vodafone offers additional QR 400 on top of the trade in value when customers exchange their current device against the purchase of the latest OPPO Find N6.
• The Value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
• No cash payment will be made by Vodafone directly to you, even if the Value of the subsequent purchase bought by You is lower than the Value of the Device(s) purchased by Vodafone. You can purchase any device or accessory in the Retail Store for the remaining amount in one single receipt.
• You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
• You represent and warrant that You are 18 years of age or older and have a valid QID; the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, free of any legal or commercial constraint; have deactivated any service to the Device and will be liable for any ongoing charges for any services to the Device after the time of sale.
• You understand that the sale of the Device(s) is final, and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
• You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
• You undertake that You
  • have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
  • are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
• You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services and You hereby authorise Vodafone and/or its relevant subcontractors to:
  • transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
  • eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
  • destroy the SIM card and/or any memory cards that may still be in the Device(s);
• Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
• Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorised use of the SIM card itself.
• These T&C are governed and interpreted by the law of the State of Qatar.

Bundle Price Terms and Conditions

Last Updated 27 April, 2026

The “Bundle Prices” campaign is available on Vodafone Qatar’s online store, where customers can purchase selected products together (“Bundle Products”) at a discounted price compared to purchasing each item individually. You can find out if a product can be bundled by visiting the Vodafone Qatar online store at Vodafone.qa, where Bundle Products will be available on the eligible product pages and as per the terms and conditions below:

• By buying the Bundled Products, you agree to be bound by these Terms & Conditions.
• These prices are available to all customers shopping via Vodafone Qatar’s online store. Bundles will include devices and accessories, and Items included in a bundle are fixed and cannot be substituted unless explicitly stated.
• Bundle pricing is displayed on the product page and reflects the total discounted price. Availability of bundles is subject to the stock availability of the devices and accessories. Discounts apply only when the bundled items are purchased along with the Hero product. For e.g. the Hero product will be the higher value device, such as iPhones or Samsung phones, whereas the bundled items will be lower priced accessories, such as AirPods.
• The prices cannot be combined with other promotions, discounts, or voucher codes unless explicitly stated.
• Orders will be delivered as per the delivery slot selected.
• Bundle Products must be returned together as a complete set to qualify for a refund. Refunds will reflect the bundle price, not individual item prices. Returns and Refunds will be as per Vodafone Qatar’s standard policy.
• Each product in the bundle is subject to its respective manufacturer’s warranty terms if the warranty is applicable. No additional warranty beyond what is stated for individual products.
• Vodafone Qatar reserves the right to modify, extend, or change the prices at any time as mentioned online and the right to cancel orders in cases of suspected fraud.
• These T&Cs are governed by the laws of the State of Qatar.

PayLater’s General Terms and Conditions

Last Updated 27 April, 2026

Please read these Terms and Conditions (the “Terms”) carefully. By clicking to accept these Terms, you agree to be bound by these Terms and agree to PayLater Website Services W.L.L Privacy Policy (“Effective Date”). The headings contained in this document are for reference purposes only. You should print a copy of these Terms for your records.

Parties to these Terms

These Terms is a contract between you (“you”, “your”) and PayLater Website Services W.L.L (“PayLater”, “we”, “us”, “our”) (each individually a “Party”, and collectively the “Parties”).

These Terms is a legally binding Terms between you and PayLater governing your non-transferrable (unless with our prior written consent) use of PayLater Services (as defined below), including use of the PayLater website, PayLater application and any features and products that PayLater may make available to you through the PayLater application or website. We may transfer or assign these Terms, and any rights under these Terms, to a third party without notice to you or without your consent.

Definitions

• “Account” shall have the meaning ascribed to it under clause 5.1 of these Terms.
• “Affiliates” shall mean any individual, corporation, partnership, limited liability company, association, trust, unincorporated entity or other legal entity that directly, or indirectly through one (1) or more intermediaries, controls, is controlled by, or under common control of PayLater.
• “Terms” shall mean these Terms and Conditions.
• “Applicable Law(s)” shall mean all applicable laws, rules, regulations, guidelines, statutory or government notifications of the State of Qatar.
• “Business Day” means a day other than a Friday and Saturday or bank holiday/public holiday in the State of Qatar.
• “Buy-Pay-Pay-Later” or “BNPL” shall have the meaning as delineated in clause 5.2.
• “Buy-Now-Pay-Later Regulations” shall mean the Buy-Now-Pay-Later Regulation issued by the Qatar Central Bank.
• “Confidential Information” means information relating to us, to the Services or PayLater customers that is not known to the general public including, but not limited to, any information identifying or unique to specific customers; reports, insights, and other information about the Services; data derived from the Services; and technical or operational specifications relating to the Services. For the purposes of these Terms, customer personal data constitutes Confidential Information at all times.
• “Data Protection Legislation” shall mean (a) Law No. 13 of 2016 of the State of Qatar; and (b) any other legislation in force from time to time relating to privacy and/or the processing of personal data and applicable to the provision of Services under these Terms and Conditions.
• “Intellectual Property Right” shall mean any patent, copyright, trademark, domain name, moral right, trade secret right, or any other intellectual property right arising under any Applicable Laws and all ancillary and related rights, including all rights of registration and renewal and causes of action for violation, misappropriation or infringement of any of the foregoing.
• “PayLater App” or “App” means PayLater’s application through which PayLater provides customers a range of innovative consumer purchasing solutions, including buy now pay later services (“BNPL”), cashback services and such other consumer solutions as PayLater makes available within the application.
• “Products” shall have the meaning as delineated in clause 5.1.
• “Service(s)” shall mean services provided by PayLater as outlined in clause 5.
• “Sensitive Information” shall mean Customer’s private information including, but not limited to, name, address, phone number, debit card numbers and credit card numbers.
• “Territory” shall mean the State of Qatar.
• “Website” shall mean the PayLater website accessible through www.paylaterapp.com.

The Terms

• PayLater offers a variety of innovative options for consumer purchases, such as buy now pay later services, cashback services, and other consumer solutions available through our various consumer channels. Each of these options is considered a “Service,” collectively referred to as the “Services.”
• Before registering for a PayLater Account on the Website, or downloading and installing the PayLater app (“App”), you must agree to be bound by the Terms.
• You should read the Terms carefully before you agree to be bound by them and you should determine whether the Services are appropriate for you given your personal or financial circumstances.
• We reserve the right to change the Terms at any time by updating the App and our Website to incorporate any new or amended terms; an email will be sent to your registered email account with us informing you of the update change.
• You are responsible for regularly reviewing information posted on the App or Website to obtain timely notice of amendments to these Terms and to submit your agreement to them.

Eligibility

• The Services are exclusively intended for eligible persons.
• Our BNPL is only available to eligible persons. Whether you are eligible will be determined by us at our discretion and will depend on numerous factors such as our assessment of your creditworthiness, your history of transactions, the Merchant’s account history, as well as the following criteria (“Eligibility Criteria”):
  • you have a valid Qatar ID (QID);
  • you are living in the State of Qatar and have provided your permanent residential address;
  • you are 18 years of age or older;
  • you have an active email account registered in your name;
  • you have an active mobile phone number registered in your name;
  • you have provided all your information and documentation requested by us;
  • you declare that any payment obligations arising from your purchase will be met by you pursuant to the payment terms agreed at the time of purchase; and
  • you have an operational bank account in the State of Qatar.
• Any registration for, use of, or access to the Services by individuals who do not meet the Eligibility Criteria shall be deemed unauthorized, unlicensed, and a breach of these Terms.

PayLater Services

• Subject to your successful application for a PayLater Account with PayLater, and upon approval (“PayLater Account”), you will gain access to our buy now pay later (“BNPL”) service, allowing you to purchase products and/or services (“Products”) from both offline and online retailers (“Merchants”) using BNPL.
• BNPL allows you to pay for the total cost of a Product (“Total Amount”) through smaller equal payment amounts which are paid on specific agreed dates (“Due Dates”) as designated amounts (“Installments”).
• You can also apply to use BNPL at checkout, with certain Merchants. Approval of a checkout application will be subject to our review of your data and circumstances.
• We explicitly reserve the right, at our sole discretion, to decline your BNPL application at any time without providing any reasons for doing so.
• If your PayLater Account has a sufficient balance or your BNPL application is approved, we will pay the Merchant the Total Amount for the Products you purchase on your behalf. You agree to repay the Total Amount to us in full via the agreed-upon Installments, as outlined in these Terms.
• The amount you owe to PayLater at any given time will be the Total Amount minus any paid Installments (“Total Amount Due”), displayed in your PayLater Account.
• It’s important to note that benefits offered by your bank or credit card issuer for purchases from Merchants may not apply to purchases made through us. We do not guarantee the availability of any purchase protection, extended warranty, or similar benefits offered by such third parties if you use the PayLater Services.
• We may provide you, at our sole discretion, with offers and benefits such as discounts, special events, pre-access to products, sales promotions, Merchant offers, sampling and giveaways. Any such offers or benefits will be subject to separate terms and conditions as notified to you.
• On the condition you have a PayLater Account, you may also elect to use our PayLater Cashback service (“Cashback Service”) separately or together with our BNPL service.

Payment Methods and Terms

• Before proceeding with any transaction using the PayLater Services, you must consent to these Terms along with any specific terms relevant to that transaction.
• By clicking the “Buy Now” button, you affirm that you have thoroughly read, comprehended, and agreed to these Terms in their entirety. Furthermore, you acknowledge your responsibility to settle the Total Amount, including late payment charges (if applicable), as per the Terms.
• You acknowledge that twenty-five percent (25%) of the Total Amount Due must be paid before you are accepted for the PayLater Services; this will become the first Installment which is immediately due and payable at the time of purchase of the Product(s).
• Each subsequent Installment payment adheres to the predetermined Installment billing cycle indicated in your PayLater Account.
• We may not always issue you notices or reminders of any upcoming Installment payment dates. The Installment payment instructions are available on our Website/App and/or the billing statement in your PayLater Account.
• Depending on the PayLater Service utilized, various funding sources, such as debit or credit cards (excluding prepaid cards), may be accepted. We reserve the right, at our sole discretion, to decline debit or credit cards with expiry dates within 12 (twelve) months of the Product purchase date. We also reserve the right to refuse the Services to you in case you have a bad credit history. Additionally, you acknowledge that in the event of a late payment, it shall be reflected in your credit history with the Qatar Credit Bureau.
• We may require you to register more than one card or funding source to your PayLater Card, to be used in respect of the repayment of your Installments and will ask you to select a default from which Installments will be taken directly.
• In instances where your default card or funding source is unable to be charged, you authorize PayLater to charge any other registered funding source within your PayLater Account.
• You retain the option to make full or partial payments of the Total Amount Due at any time without incurring additional charges for prepayment.
• Should you use a credit card or other payment method that is reversible, you hereby waive any rights to make such chargebacks or reversals.
• In the event of card replacement, cancellation, expiration, or a desire to use a different card, you must update your PayLater Platform with an eligible card at least 3 (three) Business Days before the next Installment due date.
• It is your responsibility to ensure that the credit or debit card presented for payment during purchase or thereafter remains valid, active, and has sufficient available balance or credit to cover all Installments and accept pre-authorizations per these Terms until the Total Amount Due is settled.

Payment Default

• We have the right, subject to any specific requirements under Applicable Law to provide you with a cure period, to declare you in default for any of the following reasons: you fail to pay any Installment by the Due Date; you commit any act or omission which we consider significantly impairs your ability to pay or our ability to collect the amounts due from you; you revoke your consent to electronic communications; or you die or become legally incompetent.
• If you are declared in default, you acknowledge we have the right to require you to pay the remaining total amount of all outstanding Installments immediately.
• You agree we have the right to seek immediate payment of this amount by charging the credit or debit card you have provided for preauthorization under these Terms.

Our Rights

• We may establish a total purchase limit (“Limit”) for you, which will be displayed on your PayLater Account when you log in to our Website or access the App.
• This limit represents the maximum amount available to you for purchases from Merchants and decreases with each transaction you make.
• The Limit may be adjusted periodically, at our sole discretion, considering various factors such as your creditworthiness, payment history, and transaction activity.
• We reserve the right to decline transactions at our discretion. We are not responsible for any refusal to authorize a transaction or PayLater Account.
• We may at any time, and upon notice to you, assign, sell, or transfer your PayLater Account or any amounts due on your PayLater Account to one or more third parties, either individually or as part of a pooled group of accounts.

Dispute Resolution

• Any complaints in relation to Products shall be handled exclusively by the Merchant and you hereby agree that PayLater has no responsibility or liability to you in respect of any issue of performance, merchantability or suitability of the Products themselves.
• Subject to us receiving written confirmation from a Merchant to refund an amount payable for a Product, we will credit your PayLater Account the relevant balance.
• Complaints in relation to PayLater or PayLater Services can be submitted in writing through the contact form on our Website.

Governing Law

• These Terms shall be governed by the laws of the State of Qatar notwithstanding any conflict of law rules.
• In the event that the Parties are unable to resolve any dispute, the Parties hereby agree that the exclusive jurisdiction for any legal proceedings shall lie with the courts of the State of Qatar.

Vodafone Trade-in Program - Terms and Conditions

Last Updated 27 April, 2026

These Terms and Conditions govern the sale to Vodafone Qatar Q.S.C. (“Vodafone”) of second-hand mobile devices (“Devices”) by you, the customer. Please read these Terms and Conditions carefully. If you avail these services, you agree to the Terms and Conditions below. These Terms and Conditions are supplemental to any other service Terms and Conditions that the purchaser/you (“You”) may have with Vodafone.

Purpose

• These Terms and Conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
• The sale agreement is executed directly between You and Vodafone.
• Vodafone will accept one (1) eligible device for each transaction with you against each new eligible device purchase from Vodafone.

Fees and Payment

• An estimated sale value of the trade in device will be set by Vodafone for trade in requests received through below channels:
  • Trade in requests received through Vodafone.qa
  • Trade in later requests through Vodafone retail stores.
• Vodafone will set the final sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its final inspection of the condition of the Device(s) listed on the receipt.
• The sale value will be provided by Vodafone as a discount or refund on a subsequent purchase of eligible Vodafone products. If the value of your trade-in device is more than the cost of your new device purchase, then Vodafone will process the trade in discount/refund up to the original purchase value of the new device only.
• Refund of the trade in device value is applicable only if the new eligible device was purchased at the RRP listed in Vodafone retail store or at Vodafone.qa.
• Trade-in requests including discount/refund will be fulfilled either directly by Vodafone or through a third-party partner.
• You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.

Guarantees and Obligations of the Customer

• You represent and warrant that You:
  • are 18 years of age or older and have a valid QID.
  • the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint.
  • have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale.
• You understand that the sale of the Device(s) is final, and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
• You understand that all trade-ins are final. Once you have traded in your device, it cannot be returned at any time.
• You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
• Below conditions apply in case of change of mind:
  • the new device can be returned/exchanged within 7 days of purchase by providing a valid proof of purchase.
  • The new device that you have purchased is not activated and still in factory sealed condition.
  • You have not completed the Trade in and have not received the Trade in discount against the new device purchase.

Personal Information and Data

• You undertake that You:
  • have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
  • are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
• You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services and hereby authorize Vodafone and/or its relevant subcontractors to:
  • transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services.
  • eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
  • destroy the SIM card and/or any memory cards that may still be in the Device(s);
• Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
• Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorized use of the SIM card itself.

Indemnity

• You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.

Miscellaneous

• This agreement shall be governed and interpreted by the law of the State of Qatar.
• Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and/or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Terms & Conditions for the Huawei Pura 80 Series Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Huawei Pura 80 Series (“Handset”) must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers are void and will be cancelled.
• Customers can pre-order between 21 August – 27 August 2025, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their Handset including but not limited to the colour and capacity after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio and City Centre Mall (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for free home delivery by providing their home address.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to Pre Order validity expiry, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or delay in launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get the below Offer:
  1. Huawei Pura 80: Free Huawei Watch FIT 3 (Black) – worth QAR 479 & QAR 600 Cash Back.
  2. Huawei Pura 80 Ultra: Free Huawei Watch GT5 46mm (Blue) – worth QAR 899 & QAR 500 Cash Back.
  3. Up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Honor QAR 300 voucher

Last Updated 27 April, 2026

• The Honor QAR 300 Voucher Promotion is valid from 14 August 2025 to 27 September 2025 (“Promotion Period”).
• Customers who have successfully pre-ordered or purchased the HONOR Magic V5 during the Promotion Period are eligible for this promotion (“Eligible Customer”).
• On purchase of the Honor Magic V5 (“Handset”) from any Vodafone Stores & online the Customer will receive the device bundled with free gifts, including QAR 300 HONOR voucher (“Voucher”).
• Free Gifts worth QAR 3794:
  • Exclusive for Vodafone Customers 2nd Year Warranty worth QAR 199
  • HONOR Care – Screen Protection (12-month, 1 time): QAR 1399
  • HONOR Care – Customized Service (24-month, 8 times): QAR 299
  • HONOR Watch 4 PRO: QAR 899
  • HONOR Magic Pen: QAR 499
  • Magnetic Case: QAR 199
  • Honor Voucher QAR 300
• For purchase made at any Vodafone Retail Stores, the voucher will be provided by the Vodafone staff. For online orders, the Voucher will be included in the delivery package along with the device.
• The Voucher is valid for 30 days from the date of HONOR V5 purchase.
• The Voucher is redeemable only at Vodafone stores, subject to stock availability of HONOR 400 (512 GB) or HONOR 400 Pro devices.
• Original purchase bill from Vodafone Stores must be presented at the time of redemption.
• Only one voucher per HONOR Magic V5 purchase will be provided, and it cannot be combined with other promotions, handset purchases or discounts.
• Voucher is non-transferable, non-exchangeable, and cannot be redeemed for cash or to pay bills.
• Customers are responsible for redeeming the voucher within the validity period and ensuring all required documents are presented.
• Customers availing of the Voucher consent to share their name, phone number and QID details and permit Vodafone Qatar to contact them for follow up and marketing purposes.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.

HONOR 2ndYears Warranty Terms & Conditions

Last Updated 27 April, 2026

• All mobile devices purchased from Vodafone Qatar (“Device”) comes with original equipment manufacturers standard limited warranty of 1 year from the date of purchase (“Limited Warranty”).
• The Warranty covers a Free repair service against issues identified by the Authorized Service Centers of that Device as manufacturing defects.
• All HONOR Flagship Smartphones mentioned below is purchased from Vodafone Qatar Retail Stores or through e-shop (www.Vodafone.qa) in Qatar, will include an second year warranty (“Extended Warranty”):
  1. HONOR Magic7 Pro
  2. HONOR 400 5G
  3. HONOR 400 Pro 5G
  4. HONOR Magic V5 5G
• The Extended Warranty will be handled by HONOR Service Centers. (“Honor Service Centers”) which can be reached as below:
  1. HONOR Qatar Service Center: HONOR Experience Store & Service Center Al Nasr St, Doha - Qatar
  2. HONOR Qatar Hotline: 00800101402
  3. HONOR Qatar Email: qa.support@hihonor.com
  4. HONOR Qatar WhatsApp +971 529711279
• This Extended Warranty for HONOR Devices will be a local warranty provided by HONOR Service Centers valid only within Qatar.
• To claim warranty service, customers are required to provide the original Vodafone purchase receipt at any authorized HONOR service center.
• HONOR Service Centers will perform a technical evaluation of the device against the complaint notified and will proceed with repair or replacement process as per confirmation from the customer.
• Devices identified by the HONOR Service Centers as DOA (Dead on Arrival) within 7 days of Purchase date or DAP (Manufacturing Defect After Purchase) within 14 days of Purchase date will be replaced with a new unit free of charge.
• If the defect or issue is not covered by the manufacturer’s limited Warranty or the Extended Warranty, then the repair service, including parts, will be chargeable as per the charges fixed by HONOR Service Centers.
• Repair/Replacement turnaround time followed will be based on the guidelines by MOCI.
• Vodafone Qatar or HONOR Service Centers is not responsible for the personal data loss during inspection, diagnostics, or repair. Customers are advised to back up their personal data before handing over the Device for repair service.
• The Limited Warranty and Extended Warranty exclusions and limitations include:
  1. Normal wear and tear, including scratches, dents, and aesthetic damage
  2. Defects due to accidents, abuse, liquid spills, submersion, neglect, misuse, extreme physical or electrical stress, lightning, fire, or other force majeure events.
  3. Defects caused by failure of, or incompatibilities due to third-party software or data residing on the device.
  4. Defects caused by unauthorized parts or services performed by a third party other than Honor the Service Centers.
  5. Warranty/Extended Warranty becomes void if the Product’s serial number is identified as altered, cloned, or removed.
  6. Battery is not covered under the Extended Warranty for all Products.
  7. Broken Screen.
  8. Products or accessories not manufactured by Honor.
• This Limited and Extended Warranty is applicable only to the original purchaser and is non-transferable.
• The Limited and Extended Warranty does not cover incidental, consequential, or indirect damages arising from the use of the Honor Device.
• These terms are governed by Qatari Law and all disputes arising here under are subject to the exclusive jurisdiction of the Courts of Qatar.

Terms & Conditions for the Honor Magic V5 5G Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Honor Magic V5 5G Handset (“Handset”) must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between August 14 till 20 August 2025, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get the below Offer:
  1. Free Gifts worth QAR 3794:
     • Exclusive for Vodafone Customers 2nd Year Warranty worth QAR 199
     • HONOR Care – Screen Protection (12-month, 1 time): QAR 1399
     • HONOR Care – Customized Service (24-month, 8 times): QAR 299
     • HONOR Watch 4 PRO: QAR 899
     • HONOR Magic Pen: QAR 499
     • Magnetic Case: QAR 199
     • VOUCHER QAR 300
  2. Up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Samsung Fold7 & Flip7 Discount Code

Last Updated 27 April, 2026

1. Eligibility:
   • Customers who receive a promo code (“Code”) from Vodafone Qatar via (My Vodafone App Push Notifications) as part of Vodafone’s ongoing promotions can use it to get QR 500 discount on Samsung Galaxy Fold7 and QR 400 discount on Samsung Galaxy Flip7 (“Device”).
   • The Code is valid until 31 Aug 2025, or until stocks last, whichever comes first (“Promotion Period”).
   • This offer is available to customers residing in Qatar with a valid QID or passport.
2. Redemption:
   • The Code can be redeemed on the Vodafone eShop (Shop) to get an up to QR 500 discount on the listed price of the Samsung Galaxy Fold7 and Flip7, QR 500 discount on Samsung Galaxy Fold7 and QR 400 discount on Samsung Galaxy Flip7 (“Device”).
   • Customers must enter the discount code in the “Enter Voucher Number” field at checkout to apply the discount.
   • Each customer can redeem the Code only once per Device.
   • The Code will provide a QR 500 or QR 400 discount on the total cart value if the Samsung Galaxy Fold7 or Flip7 is added to the cart.
   • The Code can only be redeemed online through the Vodafone eShop and cannot be used in retail stores or any other offline sales channels.
3. Stock Availability:
   • Vodafone Qatar is not responsible if a specific model, color, or capacity of the Device is unavailable during the promotion period.
4. Customer Consent:
   • The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
   • The Code cannot be used to purchase any other products online and cannot be applied to discounts on other devices or accessories other than Samsung Galaxy Fold7 and Flip7 handsets.
5. Returns and Refunds:
   • Vodafone’s return and warranty policy applies, which can be found at Vodafone’s Online Returns and Warranty Policy.
   • In the event of a valid refund request, only the amount paid after applying the Code will be refunded. The Code discount will not be refunded.
   • Misuse of the Code or any breach of these terms and conditions may result in the cancellation of the order.

Terms & Conditions for the Samsung Galaxy Fold7 and Flip 7 Products Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between 9th July 2025 to 23rd July 2025 subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, Landmark, Lulu D-Ring, Mall of Qatar, City Centre Mall and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• Offer chosen at time of Pre Order, cannot be altered afterwards.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Samsung Hand Raiser - Terms and Conditions

Last Updated 27 April, 2026

• This hand raiser promotion (the “Promotion”) consists of an opportunity whereby customers registering their interest in the next Galaxy smartphone product (“Device(s)”) being launched on 9th July 2025 (“Launch Date”) may be able to receive gift card with the pre-order purchase of a Device (“Offer”). The Promotion is only available through participating Samsung authorised retailer shops, online retailers and telecom operators (“Retailer(s)”) in the United Arab Emirates, Qatar, Kuwait, Oman and Bahrain (“Territory”).
• The value of the gift order is as below:

  Country	Fold7	Flip7
  Qatar	QAR 300	QAR 200

• To qualify for the Promotion, customers must sign up for Galaxy Unpacked before 9 July 2025 through any of the Retailers. After the launch date, customers will receive their exclusive Offer via their registered email address. The Offer will be available to the customer for redemption from 9 July 2025 until 24 July 2025 only (“Offer Period”) as per the redemption process set out by the Retailer with which the customer has signed up for the Promotion.
• Customers must get the Gift Card through Samsung Members application on the purchased Device and redeem it on You Got a Gift Application before 15th September 2025.
• To obtain the offer from Samsung Members, customer must be present in the Territory.
• The Promotion and the Offer may not be exchanged for cash and/or be used in conjunction with any other pre-order offers, discounts or promotions.
• Samsung will be entitled at its sole and absolute discretion to terminate or modify the Promotion or to modify, vary, delete or add to any of these Terms and Conditions at any time prior to or during the Promotion Period, subject to prior notice to the customer.
• Samsung does not guarantee and shall not be liable to customers for any loss and/or damages of any kind whatsoever suffered in connection with the Promotion and/or the Offer or the customer’s inability to avail of the Offer.
• By participating in this Promotion, the customer accepts that any dispute of whatever nature which is directly or indirectly related to these Terms and Conditions or to the participation in this Promotion and/or the Offer, shall be governed by the laws of the country in the Territory where the customer is resident and such disputes in relation to these Terms and Conditions shall be resolved by the competent courts in that country.

T & C | iPhone 15 series discount

Last Updated 27 April, 2026

1. Eligibility:
   • Customers who receive a promo code (“Code”) from Vodafone Qatar via (MVA Push Notifications) as part of Vodafone’s ongoing promotions can use it to get QR200 discount on iPhone 15 series only (“Device”).
   • The Code is valid until 24 May 2025, or until stocks last, whichever comes first (“Promotion Period”).
   • This offer is available to customers residing in Qatar with a valid QID or passport.
2. Redemption:
   • Customer can avail offer in Vodafone Retail stores or on the Vodafone eShop (vodafone.qa) to get a QR200 discount on the listed price of iPhone 15 series only.
   • Customers must enter the discount code in the “Enter Voucher Number” field at checkout to apply the discount. (Online)
   • Each customer can redeem the Code only once per Device.
   • The Code will provide a QR200 discount on the total cart value if the iPhone 15 series is added to the cart.
3. Stock Availability:
   • Vodafone Qatar is not responsible if a specific model, color, or capacity of the Device is unavailable during the promotion period.
4. Customer Consent:
   • The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
   • The Code cannot be used to purchase any other products online and cannot be applied to discounts on other devices or accessories other than iPhone 15 series.
5. Returns and Refunds:
   • Vodafone’s return and warranty policy applies, which can be found at Vodafone’s Online Returns and Warranty Policy.
   • In the event of a valid refund request, only the amount paid after applying the Code will be refunded. The Code discount will not be refunded.
   • Misuse of the Code or any breach of these terms and conditions may result in the cancellation of the order.

Terms & Conditions for the Honor 400 Series Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between May 22nd - 28th 2025, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get the below Offer:
  • FREE Honor exclusive 2-year warranty worth QAR 199 on Honor 400 Series, subject to specific terms and conditions as mentioned in the warranty.
  • Honor 400 5G: Free Gifts Worth QAR 1,096 (12-month full body warranty + GCC warranty, Honor Choice Earbuds S7, HONOR CHOICE Watch 2i, Phone Case)
  • Honor 400 Pro: Free Gifts Worth QAR 1,246 (12-month full body warranty + GCC warranty, Honor Choice Earbuds Clip, HONOR CHOICE Watch 2i, Phone Case)
  • If You are an existing or new Vodafone customers will also get up to 24GB of free local data. Postpaid customers will get 8G of free local data every month for 3 months & Prepaid customers will get 8GB of free local data over 90 days (the “Data Offer”). You cannot carry the remaining data to the next month.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

HONOR 2 Years Warranty Terms & Conditions

Last Updated 27 April, 2026

• All mobile devices purchased from Vodafone Qatar (“Device”) comes with original equipment manufacturers standard limited warranty of 1 year from the date of purchase (“Warranty”).
• The Warranty covers a Free repair service against issues identified by the Authorized Service Centers of that Device as manufacturing defects.
• If HONOR Flagship Smartphones mentioned below is purchased from Vodafone Qatar it comes with a 2-year warranty (“Extended Warranty”), it will be handled by HONOR Authorized Service Centers. Customers can visit or call the following:
  • HONOR Magic V3
  • HONOR Magic7 Pro
  • HONOR 400 5G
  • HONOR 400 Pro 5G
• Address:
  • HONOR Qatar Authorized Service Center: HONOR Authorized Experience Store & Service Center Al Nasr St, Doha - Qatar
  • HONOR Qatar Hotline: 00800101402
  • HONOR Qatar Email: qa.support@hihonor.com
  • HONOR Qatar WhatsApp +971 529711279
• This second-year warranty or Extended Warranty for HONOR Flagships Smartphones will be a local warranty provided by HONOR Authorized Service Centers. To claim warranty service, customer are required to provide the original Vodafone purchase receipt at any authorized HONOR service center.
• The Extended Warranty for HONOR Flagship phones is applicable only if the Product was purchased from a Vodafone Retail store or through e-shop (www.Vodafone.qa) in Qatar.
• HONOR Authorized Service Centers will perform a technical evaluation of the device against the complaint notified and will proceed with repair or replacement process as per confirmation from the customer.
• Devices identified by the HONOR Authorized Service Centers as DOA (Dead on Arrival) within 7 days of Purchase date or DAP (Manufacturing Defect After Purchase) within 14 days of Purchase date will be replaced with a new unit free of charge.
• If the defect or issue is not covered by the manufacturer’s limited Warranty or the Extended Warranty, then the repair service, including parts, will be chargeable as per the charges fixed by HONOR Authorized Service Centers.
• Repair/Replacement turnaround time followed will be based on the guidelines by MOCI.
• Vodafone Qatar or HONOR Authorized Service Centers is not responsible for the personal data loss during inspection, diagnostics, or repair. Customers are advised to back up their personal data before handing over the Device for repair service.
• The Warranty and Extended Warranty exclusions and limitations include:
  • Defects due to accidents, abuse, liquid spills, submersion, neglect, misuse, extreme physical or electrical stress, lightning, fire, or other force majeure events.
  • Defects caused by failure of, or incompatibilities due to third-party software or data residing on the device.
  • Defects caused by unauthorized parts or services performed by a third party other than the Authorized Service Centers.
  • Warranty/Extended Warranty becomes void if the Product’s serial number is identified as altered, cloned, or removed.
  • Battery is not covered under the Extended Warranty for all Products.
  • Broken Screen.
• These terms are governed by Qatari Law and all disputes arising here under are subject to the exclusive jurisdiction of the Courts of Qatar.

QR 200 Promo Code Terms and Conditions

Last Updated 27 April, 2026

1. Eligibility:
   • Customers who receive a promo code (“Code”) from Vodafone Qatar via (MVA Push Notifications) as part of Vodafone’s ongoing promotions can use it to get QR200 discount on the iPhone 16 series, iPhone 15 series & iPad 2025 (“Device”).
   • The Code is valid until 17 May 2025, or until stocks last, whichever comes first (“Promotion Period”).
   • This offer is available to customers residing in Qatar with a valid QID or passport.
2. Redemption:
   • The Code can be redeemed on the Vodafone eShop (vodafone.qa) to get a QR200 discount on the listed price of the iPhone 16 series, iPhone 15 series & iPad 2025 only.
   • Customers must enter the discount code in the “Enter Voucher Number” field at checkout to apply the discount.
   • Each customer can redeem the Code only once per Device.
   • The Code will provide a QR200 discount on the total cart value if the iPhone 16 Series, iPhone 15 series or iPad 2025 is added to the cart.
   • The Code can only be redeemed online through the Vodafone eShop and cannot be used in retail stores or any other offline sales channels.
3. Stock Availability:
   • Vodafone Qatar is not responsible if a specific model, color, or capacity of the Device is unavailable during the promotion period.
4. Customer Consent:
   • The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
   • The Code cannot be used to purchase any other products online and cannot be applied to discounts on other devices or accessories other than iPhone 16 Series, iPhone 15 series and iPad 2025.
5. Returns and Refunds:
   • Vodafone’s return and warranty policy applies, which can be found at Vodafone’s Online Returns and Warranty Policy.
   • In the event of a valid refund request, only the amount paid after applying the Code will be refunded. The Code discount will not be refunded.
   • Misuse of the Code or any breach of these terms and conditions may result in the cancellation of the order.

Under 3G Base SMS campaign

Last Updated 27 April, 2026

• Selected 3G base users will receive an SMS from Vodafone with a QR 50 discount (“Offer”) to purchase or upgrade to the Moto G35 (“Device”) using the voucher code SAV50.
• Each mobile number is eligible for one voucher code only.
• Customers must visit Vodafone website to redeem the Offer.
• Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.
• Customers using this Offer consents to share their name, phone number and QID details and permit Vodafone to contact them for follow up and marketing purposes.
• Vodafone return and warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.
• The voucher is only valid till 31st May 2025 (“Promotion Period”).
• Trade-in options and other promotions are not applicable with this Offer.

iPhone 16 series & iPad 2025 QR 100 Voucher Promotion

Last Updated 27 April, 2026

1. Eligibility:
   • Customers who receive a promo code (“Code”) from Vodafone Qatar via (MVA Push Notifications) as part of Vodafone’s ongoing promotions can use it to get QR100 discount on the iPhone 16 series & iPad 2025 (“Device”).
   • The Code is valid until 26 Apr 2025, or until stocks last, whichever comes first (“Promotion Period”).
   • This offer is available to customers residing in Qatar with a valid QID or passport.
2. Redemption:
   • The Code can be redeemed on the Vodafone eShop (vodafone.qa) to get a QR100 discount on the listed price of the iPhone 16 series & iPad 2025 only.
   • Customers must enter the discount code in the “Enter Voucher Number” field at checkout to apply the discount.
   • Each customer can redeem the Code only once per Device.
   • The Code will provide a QR100 discount on the total cart value if the iPhone 16 Series or iPad 2025 is added to the cart.
   • The Code can only be redeemed online through the Vodafone eShop and cannot be used in retail stores or any other offline sales channels.
3. Stock Availability:
   • Vodafone Qatar is not responsible if a specific model, color, or capacity of the Device is unavailable during the promotion period.
4. Customer Consent:
   • The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
   • The Code cannot be used to purchase any other products online and cannot be applied to discounts on other devices or accessories other than iPhone 16 Series and iPad 2025.
5. Returns and Refunds:
   • Vodafone’s return and warranty policy applies, which can be found at Vodafone’s Online Returns and Warranty Policy.
   • In the event of a valid refund request, only the amount paid after applying the Code will be refunded. The Code discount will not be refunded.
   • Misuse of the Code or any breach of these terms and conditions may result in the cancellation of the order.

Terms & Conditions for the Apple Products Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the device must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between March 5-10, 2025, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order only 1 Handset and upto five (5) watches / accessories per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the Huawei Mate XT Pre Orders

Last Updated 27 April, 2026

1. Customers wanting to Pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the Pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
2. Customers can Pre-order between 23rd February till 4th March 2025, subject to stock availability and launch date as confirmed by the Handset manufacturer.
3. The Customer must also provide a valid Qatari mobile number or email address to receive the Pre-order confirmation and pick-up information.
4. The Customer cannot change the specification of their Pre-order including but not limited to the colour and capacity of the Handset after the Pre-order is concluded online.
5. Customer can Pre-order up to five Handsets per QID/Passport number (with a local credit card) and Pre-order one Handset (with an international credit card).
6. Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio and Doha Festival City (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
7. If the Pre-order goes through, it will be valid for 5 business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the Pre-order will no longer be valid and will be cancelled.
8. In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
9. Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
10. We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website vodafone.qa or in any other way available to us.
11. New and existing Vodafone customers who have successfully Pre-ordered and picked up the Handset will get the below Offer:
    • One-Time Screen Damage Protection (1 Year) Worth QAR 2599. If screen damage occurs, a handling fee of QAR 699 applies for repairs.
    • Up to 24 GB of free local data. Postpaid customers (“Customer”) will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
12. By Pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
13. Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the Apple Products Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the device must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between February 21-26, 2025, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order only 1 Handset and upto five (5) watches / accessories per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the Samsung Galaxy S Series Products Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between Jan 22nd – Feb 2nd, 2025, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, Landmark, City Centre, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• Offer chosen at time of Pre Order, cannot be altered afterwards.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

Terms and Conditions for QR200 Discount on iPhone 16 Series

Last Updated 27 April, 2026

1. Eligibility:
   • Customers who receive a promo code (“Code”) from Vodafone Qatar via (SMS & MVA Push Notifications) as part of Vodafone’s ongoing promotions can use it to get QR200 discount on the iPhone 16 series (“Device”).
   • The Code is valid until 10 February 2025, or until stocks last, whichever comes first (“Promotion Period”).
   • This offer is available to customers residing in Qatar with a valid QID or passport.
2. Redemption:
   • The Code can be redeemed on the Vodafone eShop (vodafone.qa) to get a QR200 discount on the listed price of the iPhone 16 series only.
   • Customers must enter the discount code in the “Enter Voucher Number” field at checkout to apply the discount.
   • Each customer can redeem the Code only once per Device.
   • The Code will provide a QR200 discount on the total cart value if the iPhone 16 Series is added to the cart.
   • The Code can only be redeemed online through the Vodafone eShop and cannot be used in retail stores or any other offline sales channels.
3. Stock Availability:
   • Vodafone Qatar is not responsible if a specific model, color, or capacity of the Device is unavailable during the promotion period.
4. Customer Consent:
   • The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
   • The Code cannot be used to purchase any other products online and cannot be applied to discounts on other devices or accessories other than iPhone 16 Series.
5. Returns and Refunds:
   • Vodafone’s return and warranty policy applies, which can be found at Vodafone’s Online Returns and Warranty Policy.
   • In the event of a valid refund request, only the amount paid after applying the Code will be refunded. The Code discount will not be refunded.
   • Misuse of the Code or any breach of these terms and conditions may result in the cancellation of the order.

iPhone 15 Series and iPads 2024 Digital Promotion T & C

Last Updated 27 April, 2026

1. Eligibility:
   • Customers who receive a QR200 promo code (“Code”) from Vodafone Qatar via Social Media Post or Google Ads (“Offer”) can use it to get QR200 discount on the iPhone 15 Series and iPads 2024 (“Device”) online through the Vodafone website only.
   • The Code is valid until 24 Nov 2024, or until stocks last, whichever comes first (“Promotion Period”).
   • This offer is available to customers residing in Qatar with a valid QID or passport.
2. Redemption:
   • The Code can be redeemed on the Vodafone eShop (vodafone.qa) to get a QR200 discount on the listed price of the Device.
   • Customers must enter the discount code in the “Enter Voucher Number” field at checkout to apply the discount.
   • Each customer can redeem the Code only once per order.
   • The Code will provide QR200 discount on the total cart value if the eligible Device is added to cart.
   • The Code can only be redeemed online through the Vodafone eShop (Vodafone.qa) and cannot be used in retail stores or any other offline sales channels.
   • The Code can be redeemed on online orders paid by Cash on Delivery (“COD”) or with credit cards issued in Qatar.
3. Stock Availability:
   • Vodafone Qatar is not responsible if a specific model, color, or capacity of the Device is unavailable during the promotion period.
4. Customer Consent:
   • By using this Offer, customers consent to share their name, phone number, and QID details with Vodafone.
   • The Offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
   • The Code cannot be used to purchase any other products online and cannot be applied to discounts on other devices or accessories.
5. Returns and Refunds:
   • Vodafone’s return and warranty policy applies, which can be found at Vodafone’s Online Returns and Warranty Policy.
   • In the event of a valid refund request, only the amount paid after applying the Code will be refunded. The Code discount will not be refunded.
   • Misuse of the Code or any breach of these terms and conditions may result in the cancellation of the order.

Terms & Conditions for the Apple Products Pre Orders

Last Updated 27 April, 2026

• Customers wanting to pre-order the device must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between September 10 – 18, 2024, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order only 1 Handset and upto five (5) watches / accessories per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

iPhone 15 Series Digital Promotion

Last Updated 27 April, 2026

1. Eligibility:
   • Customers who receive a QR100 promo code (“Code”) from Vodafone Qatar via Social Media Post or Google Ads (“Offer”) can use it to get QR100 discount on the iPhone 15 series (“Device”) online through the Vodafone website only.
   • The Code is valid until 28 September 2024, or until stocks last, whichever comes first (“Promotion Period”).
   • This offer is available to customers residing in Qatar with a valid QID or passport.
2. Redemption:
   • The Code can be redeemed on the Vodafone eShop (vodafone.qa) to get a QR100 discount on the listed price of the Device.
   • Customers must enter the discount code in the “Enter Voucher Number” field at checkout to apply the discount.
   • Each customer can redeem the Code only once per order.
   • The Code will provide QR100 discount on the total cart value if the eligible Device is added to cart.
   • The Code can only be redeemed online through the Vodafone eShop (Vodafone.qa) and cannot be used in retail stores or any other offline sales channels.
   • The Code can be redeemed on online orders paid by Cash on Delivery (“COD”) or with credit cards issued in Qatar.
3. Stock Availability:
   • Vodafone Qatar is not responsible if a specific model, color, or capacity of the Device is unavailable during the promotion period.
4. Customer Consent:
   • By using this Offer, customers consent to share their name, phone number, and QID details with Vodafone.
   • The Offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
   • The Code cannot be used to purchase any other products online and cannot be applied to discounts on other devices or accessories.
5. Returns and Refunds:
   • Vodafone’s return and warranty policy applies, which can be found at https://www.vodafone.qa/en/about-us/legal-and-regulatory/policy/online-retail-stores-return-and-warranty-policy.
   • In the event of a valid refund request, only the amount paid after applying the Code will be refunded. The Code discount will not be refunded.
   • Misuse of the Code or any breach of these terms and conditions may result in the cancellation of the order.

Samsung Fold6 and Flip6 Trade-in T&C

Last Updated 27 April, 2026

These terms and conditions govern the sale to Vodafone Qatar Q.S.C. (“Vodafone”) of second-hand mobile devices (the “Devices”) by you, the customer (“You/Customer”). If you avail this Trade In, You agree and consent to the below terms and conditions below.

• Vodafone will accept up to 3 devices including Smart watches, Tablets etc. for each transaction with You.
• The Offer is subject to availability and is limited to a specific number of Trade-In transactions on a first-come-first-served basis.
• You can do the Trade In at select Vodafone retail stores such as Villaggio Mall; Mall of Qatar; Landmark; City Centre; Doha Festival City and Place Vendome etc. For the complete list check the FAQ.
• Only the Device is needed to complete the Trade-In. You don’t need to bring the following items – an old device box, charger, headsets, and any other accessories.
• All Trade-Ins are final. The Device can’t be returned to you after you’ve traded it in.
• Vodafone will set the sale value of the Device (“Value”), which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) plus additional cash back if there are any, listed on the receipt.
• Vodafone will provide an additional discount of QR 1000 on Samsung Fold 6 and QR700 on Samsung Flip 6 when a customer opts for a trade in of a Device. This offer is available only till 4 September 2024.
• The Value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
• No cash payment will be made by Vodafone directly to you, even if the Value of the subsequent purchase bought by You is lower than the Value of the Device(s) purchased by Vodafone. You can purchase any device or accessory in the Retail Store for the remaining amount in one single receipt.
• You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
• You represent and warrant that You are 18 years of age or older and have a valid QID; the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, free of any legal or commercial constraint; have deactivated any service to the Device and will be liable for any ongoing charges for any services to the Device after the time of sale.
• You understand that the sale of the Device(s) is final, and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
• You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
• You undertake that You:
  • have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
  • are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
• You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services and You hereby authorise Vodafone and/or its relevant subcontractors to:
  • transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
  • eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
  • destroy the SIM card and/or any memory cards that may still be in the Device(s);
• Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
• Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorised use of the SIM card itself.
• These T&C are governed and interpreted by the law of the State of Qatar.

QR 200 Discount for iPhone 15

Last Updated 27 April, 2026

• Current iPhone users selected by Vodafone will receive a SMS notification with a QR 200 voucher (“Offer”) to buy or upgrade to the iPhone15 Series (“Device”).
• Each customer’s number can have up to one voucher code.
• The voucher is valid only for seven (7) days from the date of the SMS (“Promotion Period”).
• Customers must visit any Vodafone retail store within the Promotion Period to redeem the Offer.
• Customers must present the original voucher code received through SMS on his/her number at any Vodafone Store to redeem the QR 200 discount by showing the SMS to Store Agent. Customer presenting a screenshot of the SMS will not be eligible for the Offer.
• The voucher can be redeemed only if the customer pays for the Device in cash or through credit card payment for the Device.
• The voucher can only be used once and will become invalid once used.
• Customer must visit a Vodafone Store to redeem the offer, voucher cannot be used on Digital Channels such as the Vodafone App or online.
• Trade-in options and other promotions are not applicable with this Offer.
• Customer must visit Vodafone Store to get assistance with any issues related to Offer acceptance or voucher redemption.
• If voucher code is not working, we will validate and offer replacement of the voucher within 2 working days.
• Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.
• Customers using this Offer consents to share their name, phone number and QID details and permit Vodafone to contact them for follow up and marketing purposes.
• Vodafone return and warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.
• The voucher is only valid till 15th August 2024 (“Promotion Period”).

Samsung Galaxy Z Flip 6 offer - Terms and conditions

Last Updated 27 April, 2026

• Current Samsung Galaxy Z series users selected by Vodafone will receive a SMS notification with a QR 400 voucher (“Offer”) to buy or upgrade to the latest Samsung Galaxy Z Series (Flip 6) (“Device”).
• Each customer’s number can have up to one voucher code.
• The voucher is valid only till 31st August 2024 (“Promotion Period”).
• Customers must visit Vodafone Villaggio retail store within the Promotion Period to redeem the Offer.
• Customers must present the original voucher code received through SMS on his/her number at Vodafone Villaggio Store to redeem the QR 400 discount by showing the SMS to Store Agent. Customer presenting a screenshot of the SMS will not be eligible for the Offer.
• The voucher can be redeemed only if the customer pays for the Device in cash or through Debit or credit card payment for the Device.
• The voucher can only be used once and will become invalid once used.
• Customer must visit Vodafone Villaggio Store to redeem the offer, voucher cannot be used on Digital Channels such as the Vodafone App or Online.
• Trade-in options and other promotions are not applicable with this Offer.
• Customer must visit Vodafone Store to get assistance with any issues related to Offer acceptance or voucher redemption.
• If voucher code is not working, Vodafone will validate and offer replacement of the voucher within 2 working days.
• Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.
• Customers using this Offer consents to share their name, phone number and QID details and permit Vodafone to contact them for follow up and marketing purposes.
• Vodafone Return and Warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.

Samsung Galaxy Z Fold 6 offer - Terms and conditions

Last Updated 27 April, 2026

• Current Samsung Galaxy Z series users selected by Vodafone will receive a SMS notification with a QR 600 voucher (“Offer”) to buy or upgrade to the latest Samsung Galaxy Z Series (Fold 6) (“Device”).
• Each customer’s number can have up to one voucher code.
• The voucher is valid only till 31st August 2024 (“Promotion Period”).
• Customers must visit any Vodafone Villaggio store within the Promotion Period to redeem the Offer.
• Customers must present the original voucher code received through SMS on his/her number at Vodafone Villaggio Store to redeem the QR 600 discount by showing the SMS to Store Agent. Customer presenting a screenshot of the SMS will not be eligible for the Offer.
• The voucher can be redeemed only if the customer pays for the Device in cash or through Debit or credit card payment for the Device.
• The voucher can only be used once and will become invalid once used.
• Customer must visit a Vodafone Villaggio Store to redeem the offer, voucher cannot be used on Digital Channels such as the Vodafone App or Online.
• Trade-in options and other promotions are not applicable with this Offer.
• Customer must visit Vodafone Store to get assistance with any issues related to Offer acceptance or voucher redemption.
• If voucher code is not working, Vodafone will validate and offer replacement of the voucher within 2 working days.
• Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.
• Customers using this Offer consents to share their name, phone number and QID details and permit Vodafone to contact them for follow up and marketing purposes.
• Vodafone Return and Warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.

iPad offer - Terms and conditions

Last Updated 27 April, 2026

• Current iPad and iPhone 15 users selected by Vodafone will receive a SMS notification with a QR 400 voucher (“Offer”) to buy or upgrade to the latest iPad Series (“Device”).
• Each customer’s number can have up to one voucher code.
• The voucher is valid only till 31st August 2024 (“Promotion Period”).
• Customers must visit any Vodafone retail store within the Promotion Period to redeem the Offer.
• Customers must present the original voucher code received through SMS on his/her number at any Vodafone Store to redeem the QR 400 discount by showing the SMS to Store Agent. Customer presenting a screenshot of the SMS will not be eligible for the Offer.
• The voucher can be redeemed only if the customer pays for the Device in cash or through Debit or credit card payment for the Device.
• The voucher can only be used once and will become invalid once used.
• Customer must visit a Vodafone Store to redeem the offer, voucher cannot be used on Digital Channels such as the Vodafone App or Online.
• Trade-in options and other promotions are not applicable with this Offer.
• Customer must visit Vodafone Store to get assistance with any issues related to Offer acceptance or voucher redemption.
• If voucher code is not working, Vodafone will validate and offer replacement of the voucher within 2 working days.
• Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.
• Customers using this Offer consents to share their name, phone number and QID details and permit Vodafone to contact them for follow up and marketing purposes.
• Vodafone Return and Warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.

iPad Trade In Terms & Conditions

Last Updated 27 April, 2026

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Vodafone Buy Now Pay Later Programme : QNB - Terms and Conditions

Last Updated 27 April, 2026

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Vodafone Buy Now Pay Later Programme : CBQ - Terms and Conditions

Last Updated 27 April, 2026

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Vodafone Trade-in Program – Apple Watch

Last Updated 27 April, 2026

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Vodafone Trade-in Program – Samsung

Last Updated 27 April, 2026

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Vodafone Trade-in Program

Last Updated 27 April, 2026

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Terms & Conditions- Warranty Support

Last Updated 27 April, 2026

• All mobile devices purchased from Vodafone Qatar (“Device”) comes with original equipment manufacturers standard limited warranty of one (1) year from the date of purchase (“Warranty”).
• The Warranty covers free repair service against issues identified by the Authorized Service centers of that Device as manufacturing defects.
• If a Device such as iPhones, Apple Watches, iPads, and Air Pods (“Apple Products”) is purchased from Vodafone Qatar it comes with a 2-year warranty (“Extended Warranty”), (except for iPhone SE 2022 128 GB with 1 year Warranty provided by Apple), it will be handled by Vodafone Service Centre (Qatar Mobile). Customer can contact Vodafone Service center through Authorized Service Center (qatarmobile.qa), OR call +974 77938025, +974 4441 8999 for support.
• This second year’s warranty or Extended Warranty for Apple products will be a local warranty provided by Vodafone Service Centre (Qatar Mobile).
• The Extended Warranty for Apple Watches, iPads, and Air Pods is applicable only if the Product was purchased from a Vodafone Retail store or through e-shop (www.Vodafone.qa) in Qatar.
• Vodafone Service Centre will perform a technical evaluation of the device against the complaint notified and will proceed with repair or replacement process as per confirmation from the customer.
• Devices identified by the authorised service centre as DOA (Dead on Arrival) or DAP (Manufacturing Defect After Purchase) within 7 days of Purchase date will be replaced with a new unit free of charge.
• If the defect or issue is not covered by the manufacturer’s limited Warranty or the Extended Warranty, then the repair service including parts will be chargeable as per the charges fixed by Vodafone Service Centre.
• If the cost of repair, including spare parts and labour equals or exceeds the purchase price of the Apple Product (as per the purchase invoice), Vodafone Service Center may consider the device as total loss and compensate the customer for the device’s value after deducting depreciation according to the rates prescribed by the Ministry of Commerce & Industry (“MOCI”).
• Repair/Replacement turnaround time followed will be based on the guidelines by MOCI.
• Vodafone Qatar or Vodafone Service Center is not responsible for the personal data loss during inspection, diagnostics, or repair. Customers are advised to back up their personal data before handing over the Device for repair service.
• The Warranty and Extended Warranty exclusions and limitations include:
  • Defects due to accidents, abuse, liquid spills, submersion, neglect, misuse, extreme physical or electrical stress, lightning, fire, or other force majeure events.
  • Defects caused by failure of, or incompatibilities due to a third-party software or data residing on the device.
  • Defects caused by unauthorized parts or services performed by a third party other than the Authorized Service Centers.
  • Warranty/Extended Warranty becomes void if the Product’s serial number identified as altered, cloned, or removed.
  • Battery is not covered under the Extended Warranty for all Products.
  • Broken Screen.
• These terms are governed by Qatari Law and all disputes arising here under are subject to the exclusive jurisdiction of the Courts of Qatar.

Device Return Policy

Last Updated 27 April, 2026

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