Providing more to enterprise customers
The pandemic has had a tremendous impact on Qatar’s various sectors – businesses, employees and customers had to quickly adapt to the changes in how they run their business, work and even receive services. The power and capacity of our digital connectivity solutions were tried and tested, keeping our customers connected throughout the crisis. Our technical and support teams ensured our essential communications services were available to customers so they can stay connected when they most needed it reaffirming our commitment to being businesses trusted digital services provider.
The pandemic accelerated many businesses and institutions’ need to upgrade the digital infrastructure and technologies they had in place with solutions such as Unified Communications and collaborations (UCs), Virtual Private Networks (VPNs), and cloud capabilities, to enable remote working and learning.
Moreover, the Company supported its enterprise customers across all sectors ensuring they had the right digital technology at the right time. Vodafone’s connectivity solutions enabled employees to work safely and secure remotely by connecting to cloud apps via their respective office networks, while our cloud services and co-location services offered the level of security they need.
In 2020, we achieved the following enterprise milestones:
Vodafone Fibre footprint expansion: We increased our fibre footprint, now reaching more business areas, allowing us to connect a higher number of new customers than the previous year. Our state-of-the-art high-speed fibre is now connecting and enabling enterprises to optimize, automate, and innovate using Vodafone’s GigaNet Fibre.
Strategic partnership with TASMU Innovation Lab: We partnered with the Ministry of Transport & Communications (MOTC), giving researchers the ministry’s TASMU Innovation Lab access to the latest technologies and solutions. TASMU Innovation Lab is part of the TASMU program, an MOTC initiative that creates an enabling and collaborative environment for innovation and technological development. As one of the strategic partners of TASMU Innovation Lab, Vodafone Qatar will support and empower visitors who may benefit from the company’s technologies and capabilities.
Partnership with Microsoft on collaborative solutions for remote businesses: Our partnership with Microsoft is focused on promoting digital services and support for businesses of all sizes to work confidently & securely remotely. The partnership includes a set of workplace solutions to work and collaborate remotely through Microsoft 365, including Microsoft Teams.
Launched the My Vodafone Portal for businesses to digitally manage their services: A self-service tool for businesses of all sizes.
Partnership with Qatar Rail: We partnered with Qatar Rail to launch a public Wi-Fi service on the Doha Metro Red, Green and Gold Lines, providing passengers with internet access in all stations and onboard the trains.
Launched Social Wi-fi Solution: To offer our customers innovative digital solutions, we launched the Social Wi-Fi service to help hotels, restaurants, cafes, gyms, salons, and all businesses alike to transform their free guest Wi- Fi into a powerful tool to understand, engage, and offer a better experience to their customers.
Launched GigaTV for businesses: GigaTV service has been made available for public viewing to enable hotels, restaurants, cafes, gyms, salons, and various businesses to offer a unique experience to their customers and visitors. The internet-based GigaTV is being offered for free for public viewing with any Vodafone Business Broadband subscription.
Launched Fixed Number Portability: As part of offering customers in Qatar flexibility to switch operator and still keep their existing fixed numbers, we launched Fixed Number Portability (FNP). FNP makes it easy for business customers to choose and benefit from Vodafone’s wide range of tailored solutions, without disruption to their fixed-line service and business.
Launched Vodafone Sharek plans: A new innovative concept that offers small and medium-sized enterprises (SMEs), for the first time, a way to design their own mobile plans and easily distribute benefits to their employees via the My Vodafone App whenever they want.
Partnership with KAHRAMAA: We partnered with Qatar General Electricity & Water Corporation (KAHRAMAA) to digitalise Qatar’s utilities industry, with smart meters powered by the Internet of Things (IoT) rolling out nationwide. A total of 600,000 smart meters will be installed to substitute manual readings.
Vodafone powers New Loop Scooters with IoT: Vodafone Qatar is supporting an innovative new Qatari start-up, Loop Mobility, with the IoT) to power its smart scooter sharing service. The Company tailor-made the IoT solution to fit Loop’s requirements for rolling out hundreds of electric scooters in Doha that are available for use by anyone.