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GigaHome "Don't Buy, Just Try" FAQs

What is Vodafone GigaHome ‘Don’t buy, just try’ offer?

The GigaHome ‘Don’t buy, just try’ offer is where customers can try Vodafone’s Fibre or 5G products without the three months’ lock in. Once the customer signs up, they just need to pay a refundable connection fee and will have one (1) month to decide whether to continue the service or not without paying any monthly rentals of the eligible plan. After the 1 month period, the connection fee becomes non-refundable but the customers can still enjoy two months’ without any bill payments.

How can I subscribe to the GigaHome offer?

To subscribe to the GigaHome offer you can visit any Vodafone Qatar retail store or through our direct sales channels or simply message us on WhatsApp by visiting the link www.vf.qa/try. If your location is covered, we will call you to guide through the plans and get an appointment for the installation of home internet at your home.

Where can I get Vodafone GigaHome services?

You can get GigaHome Wi-Fi services anywhere in Qatar. You can now get guaranteed Wi-Fi in your home with 4G+, 5G and Fibre.
Vodafone GigaNet Fibre services are available in many areas in Qatar including the Pearl Qatar, Westbay, Lusail, Al Sadd, Barwa City and many more areas added frequently. To check if your location is covered with Vodafone GigaNet Fibre visit: www.vodafone.qa/en/gigahome . and enter your Kahramaa (electricity) number. GigaNet 5G is currently available in some areas in Qatar, but we are constantly expanding. You can check 5G coverage by contacting our agents via WhatsApp by visiting www.vf.qa/try.
You can also contact us by email care.qa@vodafone.com, WhatsApp www.vf.qa/try, visiting any retail store, or call 111 to check your home location coverage with 5G.

Are there any fees for ‘Don’t buy, just try’ offer?

For GigaHome fibre - You need to pay a connection fee in advance (“Fibre connection fee”) such as 250,350 or 500 QR based on the plan you select. In addition, if you want to get the Vodafone Giga TV then you will pay 100 QR extra for the Set Top Box (STB).  After the first month if you decide to continue then the Fibre connection fee is non-refundable and you will get next two (2) month free in addition to the first trial month.  After completing the three months trial, you will continue to pay the normal monthly Plan charges including the three months minimum service period.  If you decide to discontinue, you have to visit the Vodafone store before the first month’s bill is generated (30 days) and you will be refunded the Fibre connection fee you paid at the time of subscription and return the STB in good working condition.  In case the STB is lost or not in working condition you will be liable to pay 450 QR.

For GigaHome 5G Classic Plan - You need to pay a 750 QR connection fee (“5G connection fee”). If after the first month you decide to continue using the service then the 5G connection fee will become un-refundable and you will get 2 months free in addition to the first trial month.  After completing the three months, you will continue to pay the normal monthly rentals including the three months minimum service period of three months.  If you decided to discontinue, you will have to visit the Vodafone store before the first month bill is generated (30 days) to discontinue the service and return the 5G Router in a good condition to get back the 5G  connection fee.  
If the router is lost or damaged the customer must pay the full amount of 1800 QR, which is the cost of the router.

If I move houses, how do I get Vodafone Fixed Services GigaHome in my new house?

You just need to visit any Vodafone store, and we will arrange for your Fibre GigaHome services to be shifted to your new location provided it is available in the new location. All we need is your new Kahramaa (electricity) number for the new premises.

How can I change an appointment for new installation?

You will receive a call from us for your initial appointment. You can inform us about a convenient time for you during this call. If you wish to reschedule your appointment after this call, you may chat with us via ‘My Vodafone App’ or call us on 111.

How can I pay my Vodafone GigaHome Wi-Fi bill?

You can pay your bill at any of our Vodafone stores or pay without leaving your home by using one of our convenient payment options below:

  • My Vodafone Qatar App (Download it today from www.vf.qa/app). If your location is covered, we will call you to guide through the plans and get an appointment for the installation of home internet at your home.
  • Online Bill payment at www.vf.qa/payonline