GigaHome Try and Buy is an offer where customers can try Vodafone’s Fiber and 5G products without the three months’ lock in. Customers who subscribe to Don’t Buy Just Try offer will get (2) to (3) months rent-free depending on the chosen plan:
Before the first (1st) bill is generated, customers have to decide whether to continue using the service to get the remaining two (2) months for free. Otherwise, customers must go one of Vodafone stores to disconnect the service.
To subscribe to Vodafone Home GigaHome Try and Buy you can visit any Vodafone Qatar retail stores or through our direct sales channels or our whatsapp channel. If your location is covered, we will call you to guide through the plans and get an appointment for the installation of home internet at your home.
You can get GigaHome Wi-Fi services anywhere in Qatar. You can now get guaranteed Wi-Fi in your home with 4G+, 5G and Fibre.
Vodafone GigaNet Fibre services are available in many areas in Qatar including the Pearl Qatar, Westbay, Lusail, Al Sadd, Barwa City and many more areas added frequently. To check if your home is covered with Vodafone GigaNet Fibre visit: www.vodafone.qa/en/gigahome and enter your Kahramaa (electricity) number.
GigaNet 5G is currently available in some areas in Qatar, but we are constantly expanding. You can check 5G coverage through the 5G map here: www.vodafone.qa/en/gigahome .
You can also contact us by email care.qa@vodafone.com, visiting any retail store, or call 111 to check your home location coverage with 5G.
For GigaNet fibre – No upfront payment required, unless you want to get the Vodafone Giga TV then you will pay 100 QR extra for the Set Top Box (STB). After the first month if you decide discontinue, you have to visit Vodafone store before the first month’s bill is generated and you will be refunded the 100 QR you paid, and return the STB in good working condition. In case the STB is lost or not in working condition you will be liable to pay 450 QR.
For GigaHome 5G Classic Plan - You need to pay 750 QR as upfront fees (“5G Upfront Fees”). If after the first month you decide to continue using the service then the 5G Upfront Fees will become un-refundable and you will get 2 months free in addition to the first trial month. After completing the three months, you will continue to pay the normal monthly rentals including the three months minimum service period of three months. If you decided to discontinue, you will have to visit the Vodafone store before the first month bill is generated to discontinue the service and return the 5G CPE Router in a good condition to get back the 5G Upfront Fees
If the CPE is lost or damaged the customer must pay the full amount of 1800 QR, which is the cost of the CPE.
Yes, the FUP for GigaHome Classic and GigaHome Premium Plans is 1TB, After reaching 1TB the speed will be reduced to 1MBPS, however there NO FUP on GigaHome Fiber plans.
You just need to visit any Vodafone store, and we will arrange for your Fibre GigaHome services to be shifted to your new location provided it is available in the new location. All we need is your new Kahramaa (electricity) number for the new premises.
The home move is FREE of cost and there are no charges for new installation or moving to new home.
You will receive a call from us for your initial appointment. You can inform us about a convenient time for you during this call. If you wish to reschedule your appointment after this call, you may chat with us via ‘My Vodafone App’ or call us on 111.
You can pay your bill at any of our Vodafone stores or pay without leaving your home by using one of our convenient payment options below: