“World of Prizes” - FAQ
What is the “World of Prizes” – (WOP)?
A SMS and M-Web based trivia game exclusively for Vodafone Caller Tune customers. Customers will receive an initial SMS invite and if the Customer opts-in they will receive questions. By answering these questions the customer will accumulate points. Correct answers will receive points and more correct answers will give more points and will increase the chances to win.
The World of Prizes (WOP) also gives customers the opportunity to participate in draws for various prizes.
The WOP has 2 prizes:

1. Bi Monthly Prize: One (1) – Car
2. Weekly Prize: ONE (1) – Smart Phone

 
Until when will WOP last?
WOP will start from 18^thJuly, 2020, 00:00:01 hrs. to 13^th January, 2021, 23:59:59 hrs. (“Draw Period”).
 
Who can participate in WOP?
WOP is open to all Vodafone Prepaid and Postpaid customers who are current residents of Qatar and over 18 years old, the Competition excludes:
· Directors, members, partners, employees, contest suppliers or agents of or consultants to Vodafone.
· All blood relations such as spouse, parent, child, brother, sister, business partner or associate of a person contemplated in previous paragraph.
· Vodafone’s blacklisted customers.
· Vodafone’s VIP List.
 
What is the meaning of the points?
For every correct answer, the Customers will receive points that are required for winning the prize. In winner selection, the Customer enters with all their points accumulated from the start of WOP until the end of the relevant draw period. The more points the Customer has, the more chances of winning he will have.
 
 
 
How much will it cost to subscribe to the World of Prizes Premium Competition?
Subscribers that are charged QR 5/- will get to answer 5 questions each day. The customer will also get to play booster at QR5 per 5 extra questions which is allowed maximum 2 times.
After completing Questions of Level 1, the Participant will be pushed 1st questions of Level 2 and will be informed that after answering this questions he/she will be charged and on successful charging, the remaining questions of the level 2 will be pushed.
Note: If the Participant has insufficient balance, he/she cannot play further. They need to recharge once again and continue play.
As a Postpaid customer your Premium Competition charges will be added to your bill. As a Prepaid customer your Premium Competition subscription will be deducted from your prepaid balance.
 
How can I check my total points?
Your total points in WOP will be mentioned in the reply SMS you will receive while playing. You may send an SMS (free) by typing SCORE to 97262 to know your total points anytime during WOP.
 
What are the prizes and how can I win them?

1. Bi Monthly Prize: One (1) – Car
2. Weekly Prize: ONE (1) – Smart Phone

 
How many times can I participate in WOP?
The customers participating in the WOP can answer up to 5 questions each day. The customer will also get to play booster at QR5 per 5 extra questions which is allowed maximum 2 times.
 
Where may I find the detailed Terms & Conditions of the Promotion?
WOP terms and conditions can be found at [https://callertunes.vodafone.com.qa/vodafone ].
 
How are winners selected?
Eligible winners are selected in a random draw.
 
How are the winners notified?
All Customers who win a prize in WOP will only be contacted by Vodafone on the mobile phone number he/she has used to participate in WOP. Vodafone will attempt to contact the winner at least 3 times a day for 2 days, between the hours of 9am and 8pm. If the Customer cannot be contacted during this period i.e. they don’t pick up their phone, phone is switched of etc. the Customer will be disqualified and forfeits the prize. Vodafone will then contact the next runner up Customer from the draw as a winner.
 
Where will the winners be announced?
Winners will be published under the “winners” section at [www.vodafone.qa. Customers can get additional information regarding the winners by calling Vodafone Customer Care at 111 (toll free 8007111 or from abroad +974 7700 7111) free of charge, from his/her mobile phone.
 
How can I collect my prize?
When you win, you will receive a call from Vodafone with all necessary details for receiving your prize, including the proper identification required, the details of prize acceptance event and any other formalities required to be followed.
 
I am out of town can someone else pick up my prize?
Customers who are away or cannot come personally to pick up their prize can give authorization along with the copy of the Qatari ID to someone else to claim their prize.
 
Can I still compete while I’m roaming outside of Qatar?
Yes, you can still compete when you are roaming outside of Qatar, however please note that you will be charged the standard roaming rates per SMS sent.
 
I received a SMS stating that I have won a prize from Vodafone. What do I do?
Winners will only be contacted by Vodafone by way of a phone call on the mobile number used by the Customer to play WOP. No other means of communication including SMS or email is used by Vodafone and if the Customer receives any such message they should immediately report to Vodafone.
 
Are there any bonus points?
Yes, a customer will get a bonus of 10 points after the subscription, along with weekly bonus points at different point of contests.

Contest Terms and Conditions for “World of Prizes”
 
Terms and Conditions
 
1.            The “World of Prizes” (“WOP20 - Competition”) is an SMS and M-Web based Competition which shall commence from 18^th July 2020 till 13^th January 2021 (“Competition Period”).
 
2.            All Vodafone Postpaid and Prepaid mobile customers in Qatar who are 18 years and above and residents of Qatar are eligible to participate in the Competition in accordance with the below:
 
Subscribers can opt in by sending an SMS with specific keyword CAR to the short code “97262” or click “PLAY” on the M-WEB URL https://callertunes.vodafone.com.qa/vodafone/welcome to be a participant (“Participant”) for a cost of QAR 5 (“Charge”) per day.
 
Prize-wise winner selection criteria and process:-

Prize Model	Winners	Points	Product	Selection
Bi- Monthly Prize	1 MSISDN / 2 Month	10 Points	Car	National
Weekly Prize	1 MSISDN	Highest score/ Week	Smart Phone	National

 
Bi-Monthly Prize
 
1 MSISDN with a minimum score of 10 point during the Challenge period as per the Bi-Monthly schedule** is selected as the winner of Bi-Monthly Prize.
 
Winners will be selected based on random selection
 
1 MSISDN can win the Bi-Monthly Prize only once in the Challenge.
 
Weekly Prize
 
1 MSISDN with highest score during the challenge period with a least amount of time as per the Weekly schedule***, is selected as the winner.
 
1 MSISDN can win the Weekly Prize only once in the Challenge.
 
In the selection of Weekly Prize in case of tie in the score and time taken, Winners will be selected based on random selection
 
The time taken for answering a question on SMS and M-WEB channel time taken is calculated from the time system pushes the question till the answer input received by system, the purposes of determining the relevant prizes under this challenge, respectively. The total time taken by an MSISDN to provide the correct answers in a day, whether on SMS and M-Web is used to determine the Winners for the afore-mentioned prizes.
 
A Subscriber is eligible to win more than one Prize during the period of the Challenge, which means that he/she can win more than one Prize provided he/she meets the above said criteria of the respective Prizes.
 
Note: If a participant plays the competition over any of the available channels (SMS and M-Web), his/her score will only be cumulative and not exclusive for each of the channels. i.e.: if the participant has started playing the competition on voice and has scored 2 points in 3 questions, if he/she drops the call and resumes playing through SMS, he/she will be given the 4th question, and if he/she answers the question correctly, his/her score will be 3. And this will be the score that will be considered for the winner selection for all the prizes. 
 
Bi-Monthly Schedule**
 

Bi-Month	Start Date	End Date
1	18-Jul	15-Sep
2	16-Sep	14-Nov
3	15-Nov	13-Jan

 
Weekly Schedule***
               

Week	Start Date	End Date
1	18-Jul	24-Jul
2	25-Jul	31-Jul
3	01-Aug	07-Aug
4	08-Aug	14-Aug
5	15-Aug	21-Aug
6	22-Aug	28-Aug
7	29-Aug	04-Sep
8	05-Sep	11-Sep
9	12-Sep	18-Sep
10	19-Sep	25-Sep
11	26-Sep	02-Oct
12	03-Oct	09-Oct
13	10-Oct	16-Oct
14	17-Oct	23-Oct
15	24-Oct	30-Oct
16	31-Oct	06-Nov
17	07-Nov	13-Nov
18	14-Nov	20-Nov
19	21-Nov	27-Nov
20	28-Nov	04-Dec
21	05-Dec	11-Dec
22	12-Dec	18-Dec
23	19-Dec	25-Dec
24	26-Dec	01-Jan
25	02-Jan	08-Jan
26	09-Jan	13-Jan

 
 
Fun Friday Schedule****
Users can get double points for every right answers on Fun Fridays.
 

Days	Dates
1	24-Jul
2	31-Jul
3	07-Aug
4	14-Aug
5	21-Aug
6	28-Aug
7	04-Sep
8	11-Sep
9	18-Sep
10	25-Sep
11	02-Oct
12	09-Oct
13	16-Oct
14	23-Oct
15	30-Oct
16	06-Nov
17	13-Nov
18	20-Nov
19	27-Nov
20	04-Dec
21	11-Dec
22	18-Dec
23	25-Dec
24	01-Jan
25	08-Jan

 
3.            The competition consists of total of 2700 questions, with 2 answer options for each question. A subscriber can play only up to 5 questions each day at QAR 5. The subscriber can also play booster at QAR5 per 5 extra questions for maximum 2 times.
 
All questions are in multiple-choice format and the answer to each must be selected from one of the 2 options only. On SMS, the answer option should be displayed as A & B. On M-WEB, the answer options displays as for Option 1 & Option 2.           
 
4.            Subscribers can opt out by sending an SMS with the keyword “STOP” to [97262] anytime.
 
5.            All questions and answers shall be decided at the sole discretion of Vodafone and in the event there is any dispute regarding any answer to a question Vodafone’s decision shall be final and binding.
 
6.            For every correct answer, a Subscriber will receive at least 10 points or more. For every incorrect or invalid answer, the Subscriber will receive no points.
 
7.   Participant Subscribers will be charged by Vodafone at a rate of QAR 5/day.
 
8.            Vodafone may in its sole discretion determine the Charge. 
 
9.            If a Participant does not have sufficient credit to receive the Questions, they will not be able to participate in the competition.
 
10.          Prizes will be awarded to the winners based on a randomly selected draw of all eligible entries by Subscribers.
 
11.          Prizes must be accepted as awarded, cannot be exchanged for other prizes and may not be transferred.
 
12.          Prizes will be delivered within 60 days from the end of the Competition Period by any third party appointment by Vodafone, at a time and a place that will be made known to the winner within the timescales determined by Vodafone.
 
13.          A Subscriber may win only one prize per type. This means that a Subscriber is eligible to win only one Bi Monthly prize and/or Weekly Prize.  Any expenses not explicitly indicated as part of the prize, including but not limited to insurance, travel expenses, accommodation, license fees or taxes, are the responsibility of the winner.
 
14.          Vodafone’s Directors, employees, partners, contest suppliers or agents and or consultants are excluded from this Competition as well as their spouse, parent, children, siblings, business partner or associates. Vodafone customers in “Black List” and “VIP List” are also excluded.
 
15.          Vodafone reserves the right to verify the eligibility of each Subscriber and shall be entitled to disqualify any Subscriber or any winner who Vodafone believes in its sole discretion does not meet the eligibility criteria or is in breach of these terms and conditions.
 
16.          Every winner will be contacted by Vodafone on the mobile phone number the Subscriber used to participate in the Competition. Vodafone will attempt to contact the winner over a period of 2 days between the hours of 9am and 8pm. If the winner cannot be contacted, they will be disqualified and shall forfeit the prize.
 
17.          The winner is required to provide proof of, ID, eligibility and sign a prize acceptance form (as requested by Vodafone) before a prize can be claimed or collected. If the winner fails to provide the required identification and sufficient proof of eligibility they will be disqualified and shall forfeit the prize.
 
18.          If the winner has any outstanding debts owing Vodafone they need to be settled in full within 3 days from being contacted by the Vodafone. If outstanding debts are not settled in full the winner will forfeit the prize.
 
19.          If a winner fails to redeem their prize within 2 weeks from the date they were contacted they will forfeit the prize and a runner up will be selected to claim the prize.
 
20.          If the winner and all runner-ups forfeit any prize, the prize shall be deemed unclaimed and shall remain the property of Vodafone.
 
21.          Subscribers are not allowed to use machines that send automatically SMS messages or automate/facilitate for the answer process or any other alternative of sending SMS messages, other than the mobile phone such as any GSM modems attached to a computer or mobile phones attached to a computer. Vodafone has the right to disqualify any Subscriber under suspicion of breaking this term.
 
22.          By participating in the Competition, the Subscribers agree that personal data which they supply shall be used and processed by Vodafone for the purposes of the Competition and also for the purpose of publicity surrounding the Competition.