Key Benefits

• Latest iPhone every year - Always have the newest iPhone Pro or Pro Max.
• No upfront payment - Just a monthly subscription fee (e.g., QAR 299/month).
• Excellent value - Pay lower than the device's purchase value over 12 months. (customer will approximately pay 70% of the buy price in 12 months based on the time of purchase.)
• Full insurance included - You're protected from day one.
• Effortless upgrades - Return and upgrade after 12 months.

Available Models & Monthly Price

Phone Model	Memory	VFQ RRP QAR	Year 1 Subscription Monthly price QAR	Year 2 Subscription extension Monthly Price QAR
iPhone 17 Pro Max	256GB	5049	299	149
	512GB	5899	349	179
	1TB	6699	399	199
	2TB	8399	499	249
iPhone 17 Pro	256GB	4649	279	139
	512GB	5499	319	159
	1TB	6299	369	189
iPhone 17 Air	256GB	4199	249	129
	512GB	5099	299	149
	1TB	5899	349	179
iPhone 17	256GB	3349	199	99
	512GB	4199	249	129

1. What is the Refurbly Device Subscription and how can I pay the subscription?
   It’s a 12-month device lease subscription plan with the option to upgrade to new model after a year or renew at a lower rate. Customer can pay the monthly device lease subscription along with their Vodafone post-paid bill.


2. Is this a purchase or a lease and who is eligible for this plan?
   It's a device lease subscription plan offered to selected Vodafone customers only during pilot phase.


3. Who do I sign the agreement with?
   You sign a contract with Refurbly LLC. Vodafone will be responsible to manage billing and delivery.


4. Can prepaid customers apply?
   No. It’s available for selected Vodafone post-paid customers only.


5. What documents do I need to sign up?
   A valid QID and an active Vodafone post-paid voice account.


6. When will I receive the phone?
   Directly if you buy in store. Home delivery usually takes 1–2 working days from the time of order.


7. What if I’m not available during delivery?
   The courier will try to contact you and reschedule. QID and signature on the contract are required upon delivery.


8. What if the phone is damaged or faulty on arrival?
   You must inspect the device up on delivery and before signing the contract. Any issue with the Device should be immediately reported to the Vodafone Service centre (Qatar Mobile) for support.


9. Can I change my mind after signing the contract and receiving it?
   Yes. However, it's a Device lease plan and the subscription will start once the phone is delivered and contract is signed. If you port out or terminate your Vodafone Post-paid line or migrate to Prepaid or upgrade/downgrade device before the current contract end date, then the following conditions shall apply:
   • Pay minimum 12 months subscription and return the phone to Vodafone in good working condition to facilitate port out/line termination.
   • if you wish to keep the phone or if the device is not in an acceptable condition, then customer must pay minimum 12 months subscription plus an additional 50% of original purchase price of the device to facilitate port out/line termination.
    

   Early Termination charges working

   


10. Can I choose the colour of my iPhone?
    Yes, during order confirmation subject to stock availability of the eligible model


11. Can I have the phone delivered to a different address?
    Yes, as long as it’s within Qatar and based on a successful verification of your QID at the time of delivery.


12. Do I need to be present at the time of delivery?
    Yes. The person whose name is on the subscription contract must show QID and sign on the subscription contract and delivery note


13. Is insurance included?
    Yes. It covers accidental damage, liquid damage, screen damage, loss or theft for the 1st Year only, insurance value is capped up to the original value of the device as per contract. To claim insurance, you need to ensure that there is no overdue against their monthly Vodafone Post-paid subscription.


14. What are the claim conditions?
    You can make up to 2 claims. Insurance cover is capped up to the original value of the device. Vodafone Service centre will charge QAR 99 per claim which needs to be paid by the customer. Any claim must be reported within 48 hours with a valid Police report issued by the relevant authorities in Qatar if the phone is lost or stolen.


15. Who handles insurance claims?
    All claims will be managed by Vodafone Service Centre (Qatar Mobile) unless any additional partners are added in future. https://qatarmobile.qa/Contact +974 7447 6636 | +974 7793 8025


16. What if I lose or break the phone — am I covered?
    Yes. These situations are covered under your insurance and capped up to the original value of the device, provided the claim is reported within 48 hours with a valid Police report issued by the relevant authorities in Qatar. Claims against Lost/Stolen devices outside Qatar will not be covered under insurance.


17. Will my old data be transferred to the new phone?
    Considering the security risks, data transfer is to be managed and responsibility of the owner of the device.


18. How do I know my data is safe after I return the phone at the end of the contract period?
    Refurbly uses GSMA-certified, military-grade data wipe to erasure customer data is erased safely. Customer must also ensure to back up and then erase all personal data from the device, sign out from Find My iPhone/iCloud before handing over the device to Vodafone.


19. Is this offer environmentally friendly?
    Yes. Phones are refurbished and reused, hence reducing e-waste.


20. Can I get a replacement phone while mine is being repaired?
    No, in case of a repair, Service centre will ensure the phone is repaired and handed over to the customer as soon as possible.


21. How long does a repair take?
    Typically, 2-3 hour on a business day, however repair time may vary based on part availability.


22. Can I cancel the subscription early or upgrade to new device before 12 months?
    Yes. You can end the contract early or upgrade to new device before 12 months by either

    (a) paying the remaining monthly subscription and returning the current device in good working condition, or

    (b) paying the remaining subscription plus 50% of the current device's original value as per contract if you wish to keep the phone.



23. Can I buy the phone after 12 months?
    Yes, in order to buy the phone after 12 months, you need to make sure that there are no outstanding of subscription plus pay an additional 50% of original price of the device as per contract.

    OR

    At the end of the subscription term (12 Months), the customer can return the current device in good working condition and upgrade to the latest similar device model for the same monthly cost by sign up for a new contract.

    OR

    Towards end of the subscription term the customer can also sign up for a new contract to continue the device lease subscription for the same device at 50% lower cost by visiting select Vodafone stores. (Customer must visit Vodafone store min 7days prior to bill cycle or 12 Months contract expiry).

Plans and early Termination charges working

Phone Model	Memory	VFQ RRP QAR	Year 2 extension QAR
iPhone 17 Pro Max	256GB	5049	149
	512GB	5899	179
	1TB	6699	199
	2TB	8399	249
iPhone 17 Pro	256GB	4649	139
	512GB	5499	159
	1TB	6299	189
iPhone 17 Air	256GB	4199	129
	512GB	5099	149
	1TB	5899	179
iPhone 17	256GB	3349	99
	512GB	4199	129

Device Condition Acceptable at the time of Return/Buy Back.
Carrier & iCloud must be unlocked
Minor Scratches due to normal usage is allowed, but no cracks to the display and back cover
Device charging properly with min 80% battery capacity
Front/Back Camera in working condition with no cracks
Face ID/Touch ID in working condition
All Buttons (Volume up/down, power on) in working condition
Charging Port in working condition
Erase Data and Reset to factory Settings

If the Customer does not return the device or sign up for a new contract to continue the service at a lower cost, the subscription will continue at the current monthly rate for the next 12 months. Ownership of the device will be transferred to the customer after twenty-four (24) months from the 1st Subscription date.

1. What is Vodafone’s Buy Now Pay Later?
   Vodafone’s Buy Now Pay Later allows partner bank’s credit cardholders to purchase devices and accessories at Vodafone retail stores & eShop. This is an easy monthly instalment plan with no down payment, no fees and 0% interest for up to 12 months.


2. Which credit cards can I use?
   • For Vodafone stores, you can use QNB and CBQ credit card.
   • For Vodafone eShop, you can use CBQ credit card only.


3. What if I’m using another bank’s credit card?
   We are in the process of getting more banks on board, we will announce as soon as these partnerships are finalized.
   • For Vodafone stores, you can use QNB and CBQ credit card.
   • For Vodafone eShop, you can use CBQ credit card only.


4. What is the minimum purchase amount?
   The minimum purchase amount is QR 500 per transaction.


5. What can I purchase with Buy Now Pay Later service?
   You can buy any device or accessory From Vodafone eShop with a minimum transaction amount of QR 500.


6. Can I use the service to pay Vodafone Bills?
   No, the service is only valid for device or accessories purchases From Vodafone eShop and cannot be used for anything else including bill payment etc.


7. How many devices can I purchase with Buy Now Pay Later service?
   There is no limit at on the number of transactions or devices you can purchase, as long as you have available credit limit on your credit card.


8. What if I change my mind and want to return the device and reverse the transaction?
   Vodafone’s return policy of 7 days on devices & accessories is still applicable as long as the device/accessory is sealed and still in sellable condition. Once the device/accessory is returned in good condition we will reverse the transaction and your credit card will be refunded within 14 days.