Call Name Presentation (CNAP)
Call Name Presentation (CNAP) is a regulatory feature mandated by the Communications Regulatory Authority (CRA) of Qatar. It ensures that when your business calls a customer, your official business name is displayed on the recipient’s phone before they answer. This initiative is designed to enhance transparency, trust, and the overall communication experience in Qatar.
Why is CNAP important?
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Identify Legitimate Calls
Help users identify legitimate local business calls
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Reduce Spam Calls
Reduce spams and scams
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Secure & Reliable
Build trust and transparency
For your business
Your official business name in English (up to 25 characters) displayed on every outbound call
Higher customer confidence and engagement
CRA compliance
What do businesses need to do?
Update Your Records
Make sure your business name is current and matches your official registration documents
Learn More
Still need support?
Frequently Asked Questions
1. What is the Caller Name Presentation (CNAP)?
The Caller Name Presentation (CNAP) is a feature that displays the name associated with a phone number when someone calls, similar to how the caller ID displays the number. CNAP is mandatory for all local corporate telephone numbers in Qatar as mandated by the Communication Regulatory Authority (CRA). This allows the recipient of a phone call to see the name of the calling organization, specifically when the call is made by a local corporate entity. This name appears on the recipient’s mobile screen before the call is answered. The feature aims to improve transparency by helping users identify callers and decide whether to answer the call, which can potentially reduce unwanted calls and help consumers avoid fraudulent or scam calls.
2. What is the purpose of the CNAP initiative?
The main objectives are to:
3. How does CNAP Work?
The telecom provider maintains a database of subscriber names linked to corporate telephone numbers which is typically populated with information from the Customer Official Certificates issued by local authorities (e.g. Establishment Card, Company Registration Certificate, Commercial License etc.) submitted during registration and updated as needed. When a call is made, the system will fetch the caller’s registered name and display it on the recipient’s screen.
4. What is the scope of CNAP?
CNAP applies to calls that:
5. Who does CNAP apply to?
CNAP applies to calls originating from corporate mobile and fixed line numbers of all legally registered local corporate entities operating in Qatar. These include:
When you receive a call from a registered local corporate entity, the caller’s name (limited to 25 English characters). The name displayed is based on the corporate entity’s official registration documents with the service providers.
7.Will consumers be charged CNAP?
No. CNAP is free of charge for both callers and recipients.
8. What if the displayed caller name is incorrect or outdated?
Corporate entities should ensure their registered information and official registration documents with the service provider are accurate and up to date. Discrepancies should be reported to the respective telecom providers.
9. Does CNAP work while I’m traveling or roaming?
No. The CNAP feature is only active for calls made and received within Qatar. It does not function while roaming outside Qatar.
10. What happens if I have already saved the caller’s number on my phone?
If the number is already saved in your contacts, the name you saved will appear on your screen instead of the CNAP-registered name. CNAP only displays the caller's name when the number is not saved on your device.
11. What types of numbers are excluded from CNAP?
CNAP does not apply to:
12. What happens if my device does not support CNAP?
If your mobile device does not support CNAP, the caller’s name will not be displayed. You may need to update your device.
13. Is CNAP available for both on-net and off-net calls (Ooredoo to Vodafone and Vodafone to Ooredoo)?
Yes. CNAP works for both on-net (same provider) and off-net (different provider) domestic calls within Qatar.
14. What language will the caller’s name appear in?
Caller names will appear in English only, using ASCII characters. Arabic or other scripts are not supported at this stage.
15. How long can the caller’s name be?
The caller’s name is limited to a maximum of 25 English (ASCII) characters.
16. What is the difference between Phase 1 and Phase 2 of CNAP?
17. Can organizations opt out of CNAP?
Yes. In Phase 2 of the CNAP initiative, corporate entities will have the option to opt out specific mobile numbers, particularly those that are used for personal or non-official purposes and will not be used for calling the public.
18. Can CNAP be used for internal calls within an organization (Internal phone extension to internal extension)?
CNAP is designed for calls made over public telephony networks. Internal calls within an organization’s private network are not subject to CNAP, though internal configurations may vary by organization.
19. Do corporate entities need to opt in to use CNAP?
No. All legally registered corporate and government entities in Qatar are automatically enrolled in CNAP. This includes all their corporate fixed-line and mobile numbers. CNAP is a mandatory service and not optional. However, in Phase 2, organizations will have the ability to opt out of specific mobile numbers that are used for personal or non-public calling purposes.
20. What should I do if I need support or have issues with the displayed caller name?
If a corporate entity notices that the displayed caller name is incorrect, outdated, not appearing as expected, or not work at all, they should contact their telecom service provider directly. The service provider is responsible for managing CNAP records and can assist with updating or correcting the registered name based on the updated official registration documents.
21. How is CNAP different from third-party caller ID apps?
Unlike third-party apps, CNAP relies on official subscriber data provided to the telecom operator as per official certificates issued by local authorities.
22. Can I change the name that is displayed for my number?
The name displayed through CNAP is based on the information provided during customer registration via official documents. Changes to this information will require updating your subscriber details with your Telecom operator as per the updated official documents issued by local authorities.
The Caller Name Presentation (CNAP) is a feature that displays the name associated with a phone number when someone calls, similar to how the caller ID displays the number. CNAP is mandatory for all local corporate telephone numbers in Qatar as mandated by the Communication Regulatory Authority (CRA). This allows the recipient of a phone call to see the name of the calling organization, specifically when the call is made by a local corporate entity. This name appears on the recipient’s mobile screen before the call is answered. The feature aims to improve transparency by helping users identify callers and decide whether to answer the call, which can potentially reduce unwanted calls and help consumers avoid fraudulent or scam calls.
2. What is the purpose of the CNAP initiative?
The main objectives are to:
- Combat scams and fraud calls
- Enhance transparency by reducing the number of unwanted calls
- Build trust between consumers and organizations
- Improve the overall communication experience
3. How does CNAP Work?
The telecom provider maintains a database of subscriber names linked to corporate telephone numbers which is typically populated with information from the Customer Official Certificates issued by local authorities (e.g. Establishment Card, Company Registration Certificate, Commercial License etc.) submitted during registration and updated as needed. When a call is made, the system will fetch the caller’s registered name and display it on the recipient’s screen.
4. What is the scope of CNAP?
CNAP applies to calls that:
- Originate from corporate fixed-lines and mobile numbers in Qatar.
- Terminate to local mobile numbers within Qatar
5. Who does CNAP apply to?
CNAP applies to calls originating from corporate mobile and fixed line numbers of all legally registered local corporate entities operating in Qatar. These include:
- Government ministries and agencies
- Private sector companies across all industries
- Non-profit organizations and associations
- Educational and healthcare institutions
- Banks and financial institutions
When you receive a call from a registered local corporate entity, the caller’s name (limited to 25 English characters). The name displayed is based on the corporate entity’s official registration documents with the service providers.
7.Will consumers be charged CNAP?
No. CNAP is free of charge for both callers and recipients.
8. What if the displayed caller name is incorrect or outdated?
Corporate entities should ensure their registered information and official registration documents with the service provider are accurate and up to date. Discrepancies should be reported to the respective telecom providers.
9. Does CNAP work while I’m traveling or roaming?
No. The CNAP feature is only active for calls made and received within Qatar. It does not function while roaming outside Qatar.
10. What happens if I have already saved the caller’s number on my phone?
If the number is already saved in your contacts, the name you saved will appear on your screen instead of the CNAP-registered name. CNAP only displays the caller's name when the number is not saved on your device.
11. What types of numbers are excluded from CNAP?
CNAP does not apply to:
- Personal or individual mobile numbers and residential fixed line numbers.
- International or roaming calls
- Residential-use fixed lines under business accounts
- Non-local numbers
12. What happens if my device does not support CNAP?
If your mobile device does not support CNAP, the caller’s name will not be displayed. You may need to update your device.
13. Is CNAP available for both on-net and off-net calls (Ooredoo to Vodafone and Vodafone to Ooredoo)?
Yes. CNAP works for both on-net (same provider) and off-net (different provider) domestic calls within Qatar.
14. What language will the caller’s name appear in?
Caller names will appear in English only, using ASCII characters. Arabic or other scripts are not supported at this stage.
15. How long can the caller’s name be?
The caller’s name is limited to a maximum of 25 English (ASCII) characters.
16. What is the difference between Phase 1 and Phase 2 of CNAP?
- Phase 1: Applies to all calls from corporate local fixed-line numbers across all sectors.
- Phase 2: Expands to include calls from all corporate local mobile numbers, with an option for organizations to opt out specific numbers used for non-public calling purposes.
17. Can organizations opt out of CNAP?
Yes. In Phase 2 of the CNAP initiative, corporate entities will have the option to opt out specific mobile numbers, particularly those that are used for personal or non-official purposes and will not be used for calling the public.
18. Can CNAP be used for internal calls within an organization (Internal phone extension to internal extension)?
CNAP is designed for calls made over public telephony networks. Internal calls within an organization’s private network are not subject to CNAP, though internal configurations may vary by organization.
19. Do corporate entities need to opt in to use CNAP?
No. All legally registered corporate and government entities in Qatar are automatically enrolled in CNAP. This includes all their corporate fixed-line and mobile numbers. CNAP is a mandatory service and not optional. However, in Phase 2, organizations will have the ability to opt out of specific mobile numbers that are used for personal or non-public calling purposes.
20. What should I do if I need support or have issues with the displayed caller name?
If a corporate entity notices that the displayed caller name is incorrect, outdated, not appearing as expected, or not work at all, they should contact their telecom service provider directly. The service provider is responsible for managing CNAP records and can assist with updating or correcting the registered name based on the updated official registration documents.
21. How is CNAP different from third-party caller ID apps?
Unlike third-party apps, CNAP relies on official subscriber data provided to the telecom operator as per official certificates issued by local authorities.
22. Can I change the name that is displayed for my number?
The name displayed through CNAP is based on the information provided during customer registration via official documents. Changes to this information will require updating your subscriber details with your Telecom operator as per the updated official documents issued by local authorities.
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