You will be responsible for driving customer care excellence across all Vodafone markets; supporting day to day contact with our customers via live care channels, whether that be digital or over the phone.
Customer care operations are driven from the local markets, where a significant amount of our customer contact is delivered by third parties. You will play a critical part in helping to set the strategy blueprints, standards and must ensure the successful implementation of these principles. You will be excited by the chance to design and implement exciting technology in the pursuit of providing care in a way that is relevant and exciting to customers. This includes chatbots, AI, Asynchronous messaging and innovative call centre solutions.
Make sure you tell us about your relevant skills, experience and your personal values. The application process isn’t too long and it’s good to make sure you spend time on this and don’t rush it – don’t forget the importance of a good first impression.
If we think you might be a suitable match, we’ll invite you to take part in a phone, video or face-to-face interview, depending on your current location. It’s at this point we really want to get to know you, and see how you could be the perfect addition to the team and how we can help you develop in the future. Depending on the role, you may also be invited to take part in an assessment centre which could involve a presentation or other role-specific tests. It’s important that you get to know us as well. You need to know your future is with Vodafone.
After your interview we’ll get back to you with feedback and, if you’re successful, start the process of welcoming you to Vodafone. Please note – we’ll need to run some pre-employment screening before you join us, and all offers are subject to passing these checks.
Please note that all offers are subject to passing our standard pre-screening employment checks and obtaining a work visa.