And is feature packed !

Plans

Prepaid plans

Postpaid plans

International Plus

 

Find out more about our prepaid plans.

Answers to your postpaid related questions.

Learn more about the International Plus Extra

 

  • What is the Welcome Pack?
    • The Vodafone Welcome Pack contains your Vodafone SIM, along with your Vodafone number.
  • How long does my Prepaid credit last?
    • The validity of your credit depends on your plan:

      Vodafone Recharge QR10 & QR20 is valid for 60 days

      Vodafone Recharge QR35, QR55, QR100, QR150 & QR200 is valid for 180 days

      Vodafone Recharge QR300 & QR500 is valid for 365 days

  • What is Vodafone Postpaid?
    • Vodafone Postpaid is the new way to pay for your mobile usage on a monthly basis upon receiving a bill.

      The price of your Plan is paid each month in advance, and any additional usage is reflected on your next monthly bill.

  • What Postpaid Plans are available?
  • What do I need to join Postpaid?
      • To be over 18 years old
      • Valid Qatari ID with a valid Resident Visa.
      • Expat customers without credit cards are requested to pay QR 100 upfront, which will be deducted from the first bill.
  • What is a billing cycle?
    • It is the day of the month when your bill is calculated and the value of your plan is renewed. This cycle lasts for one calendar month.

  • What is International Plus?
    • By activating the International Plus, Vodafone will simply replace the international value you currently have on your plan with international hours to call ANY number from the eligible countries for only QR 50 per month. Also, if you are a customer on the Red L Plan (QR 350) or below, and have the International Plus activated, your international calling will no longer be limited to 1 or 2 numbers! Please see the table above to know how many more hours you would get on your plan.

  • What plans is the International Plus eligible for?
    • The International Plus is available on all Red Postpaid plans. The hours received with the International Plus is dependent on your plan.

  • What countries is the International Plus eligible for?
    • To see a list of eligible countries, please click here.

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    Vodafone Passport

    Favourite International Number

    International Discount

     

    Learn more about Vodafone Passport

    Find answers to you Favourite International Number related questions

    Learn more about the International Discount Extra

     

  • What is Vodafone Passport ?
    • Vodafone Passport brings you the lowest roaming rate of just 75Dhs per minute, SMS or MB, to more than 26 top destinations around the world!

      For Classic 100, Red M & Red L Plans, you can add Vodafone Passport Extra for only QR 20/month and enjoy the rate 75Dhs/min, MB and SMS when roaming in 26 countries

      For Red XL & Red VIP Plan, Vodafone Passport is included and customers don't need to pay or dial anything to activate it.

      If you are on a Mobile Broadband Plan, you can also add Vodafone Passport as a Mobile Broadband Extra, which gives you the 75Dhs rate only for internet when roaming in the mentioned 26 countries (Calls & SMSs are excluded).

  • How can I activate Vodafone Passport?
    • For Red XL & Red VIP Plan, Vodafone Passport is included and customers don't need to pay or dial anything to activate it.
      For Classic 100, Red M & Red L Plans
      , you can add Vodafone Passport Extra for only QR 20/month and enjoy the rate 75Dhs/min, MB and SMS when roamingg in the 26 countries below:

      • Saudi Arabia 
      • UK
      • India
      • Egypt
      • UAE
      • USA New
      • France New 
      • SwitzerLand New
      • Germany
      • Australia
      • Spain
      • New Zealand
      • Netherlands
      • Greece
      • South Africa
      • Ireland
      • Ghana
      • Turkey
      • Romania
      • Czech Republic
      • Portugal
      • Hungary
      • Iceland
      • Albania
      • Malta
      • Italy

      If you are on a Mobile Broadband Plan, you can also add Vodafone Passport as a Mobile Broadband Extra, which gives you the 75Dhs rate only for internet when roaming in the above mentioned 26 countries (Calls & SMSs are excluded). The price of this Extra is QR 20 per month.

      To activate any of the above, call us on 122, or visit your nearest Vodafone retail store! 

  • What is the new Favourite International Number Bonus?
    • With the new Favourite International Number Bonus, you will receive three hours of FREE international calling per month to one international number you choose.

      To set up your Favourite International Number, just dial 122, or visit your nearest Vodafone store. For the list of eligible countries please click here

  • Who is eligible for the Favourite International Number Bonus?
    • All new and existing customers on Vodafone Postpaid, Gold Plans and above are eligible for the Favourite International Number Bonus. 

  • What is the new International Discount?
    • The new International Discount from Vodafone offers all Postpaid customers our new International rates to 15 countries, listed in link here,

      For Classic 100, Red M & Red L Plans, customers can add the International Discount for just QR 10 per month.

      For Red XL & Red VIP, the International Discount is included in the Plans

  • Who is eligible for the new International Discount?
  •  

    Recharge

    Roaming

    *100#

     

    Running out of credit? Find out how you can easily recharge.

    Never leave the country without making sure you are informed about how to use roaming.

    Check your balance, activate scratch cards, voicemail and more...

     

  • How do I recharge while I’m abroad?
    • With our Postpaid plans, you’ll always be connected because your payments are made automatically from your bank account, credit card or you can also pay at one of our stores.

      On Prepaid, there are 3 easy ways to recharge (1) Visit our online recharge page on the website or on our Facebook page (2) Dial 111 from your mobile phone. Listen to the instructions and then enter the unique number that is printed on your Recharge card (3) Dial *127*, followed by the unique number that is printed on your Recharge card and then press call

  • What recharge options do you offer?
    • We offer multiple recharge options. Just choose which one is more comfortable for you:

      • Online recharge
      • Using scratch cards you buy in Vodafone Stores
      • At the ATM machines (QNB, QIB and Doha Bank) 
      • From the Vodafone Money Account
  • How does Online Recharge work?
    • Online Recharge is the fastest way to recharge your prepaid account and it's available 24/7. In order to recharge online you need internet connection on your device (computer, mobile phone or tablet) and a valid Mastercard or Visa credit card. You will be asked to enter the mobile number you want to recharge and to choose a plan. Once the payment is confirmed a confirmation SMS will notify you that the plan has been added to your account.

  • Can I transfer credit to another Vodafone customer?
    • You cannot transfer credit to another customer. However if you have activated a Vodafone Money Account, you can buy a Prepaid Plan as a gift for someone else. To find out more about a Vodafone Money Account click here

  • How do I turn off my Roaming?
    • Before you go overseas you can turn off your Roaming by calling Customer Care Centre on 111 from your Vodafone number or 800 7111 from any other number whilst in Qatar. If you are already overseas you can turn off your Roaming by calling +974 7700 7111.
  • Can I only turn off my Data Roaming and still be able to make and receive calls?
    • Yes, if you are using a smart phone, you can just turn off your Data Roaming and still make and receive calls; for example for BlackBerry and iPhone users, you can do this by following these steps:
      • BlackBerry: menu>manage connection>mobile network options>data service while roaming>off
      • iPhone: menu>settings>network>data roaming>off
  • What countries can I Roam in?
  • Can I check my balance while I’m roaming?
    • Yes, you can check your balance at any time by dialling *129# from your Vodafone mobile. Please note that this is dependent on the network you are roaming on.
  • What is *100#?
    • You can dial *100# to check your balance, activate a scratch card, activate or deactivate your voicemail or to forward calls.

  • How can I check my balance using *100#?
    • Dial *100# and choose Check Balance. You will receive a SMS with your balance shortly after.
  • How can I activate a scratch card?
    • Dial *100# and choose Activate scratch card. You will then be asked to enter the scratch card number. If the scratch card’s number is valid, then the balance will be applied to your account.
  •  

    International 25 Card

    Mobile Internet

    MMS

     

    Everyone loves the International Calling Card. See why.

    Need internet on your phone or tablet. See how you get connected.

    A picture is worth 1000 words. True? Use the MMS service.

     

  • What is the International Calling Card 25?
    • The International 25 Card gives you 56 minutes of international calling to 15 countries. The International 25 Card minutes are valid for 30 days and can be used by Prepaid customers. You don’t need to have any other value on your Prepaid plan in order to use this card.

  • What countries can you call using the International 25 Card?
    • You can use the International 25 Card to call the following 15 countries: Bangladesh, Egypt, India, Indonesia, Nepal, Pakistan, Philippines, Sri Lanka, Sudan, Syria, Thailand, Turkey, Bahrain, U.A.E, and Saudi Arabia.

  • Do I get any Vodafone minutes or other bonus value with the International 25 Card?
    • Vodafone minutes or other bonus value are not included with the International 25 Card.
  • What are the new Internet Packs?
    • Below are the new Internet Packs available to all Vodafone Qatar customers.

      Product NamePayGetValidity
      Internet Daily Pack 2 QR 2 10 MB Till midnight the same day
      Internet Weekly Pack 6 QR 6 30 MB 7 days
      Internet Monthly Pack 15 QR 15 60 MB 1 Month


      We still offer the Internet Monthly Packs of 50, 100 and 100 Recurring.

      ExtraTypeYou PayYou Get
      Internet Monthly Pack 50 One-Off QR 50 250 MB
      Internet Monthly Pack 100 One-Off QR 100 1 GB
      Internet Monthly Pack 100 Recurring Automatic QR 100 1 GB
      Internet Monthly Pack 200 One-Off QR 200 4 GB
  • How do I get the new Internet Packs?
    • You can subscribe to any of the new Internet Packs simply by dialling the below numbers from your Vodafone mobile.

      • For the Internet Daily Pack 1, dial *200*302#
      • For the Internet Weekly Pack 6, dial *200*306#
      • For the Internet Weekly Pack 10, dial *200*710#
      • For the Internet Plus 15 Pack, dial *200*715#
      • For the Internet Plus 20 Pack, dial *200*720#
      • For the Internet Monthly Pack 15, dial *200*315#

      The price of the Internet Pack will be deducted from your balance and the included MBs automatically added to your account.

      For Internet Monthly Packs of 20, 50, 100 and 100 Recurring Extras you can continue to purchase a scratch card from any Vodafone Retail or Partner store, visit our Online Recharge page, selected Doha Banks and QNB ATMs across Qatar or call us on 111 from your Vodafone mobile or 800 7111 from any other phone.

  • Are the new Internet Packs One-Off or Recurring?
    • All the new Internet Packs are recurring so you only need to use the USSD for the first time purchase. The Internet Daily Pack 2 will only automatically renew on days that you use data. On days you don’t use any data you will not be charged the QR2 for this subscription. Once you subscribe to the Weekly or Monthly Internet Packs, they will stay on your account and automatically renew at the end of their validity period as long as you have sufficient credit on your account.
  • How do I send an MMS?
    • This is a general guide for sending MMS:
      • Select 'messaging' from your mobile phone menu.
      • Select 'create new message'.
      • Select 'multimedia message'.
      • Insert your image, text, sound or video to the multimedia message.
      • Once you are happy with your message select the 'to/recipient' field.
      • Select mobile numbers and email addresses you want to send the message to.
      • Press 'send'.
      If you have difficulty sending an MMS from your mobile you should refer to your manual or contact the manufacturer.
  • Is my phone set up to send MMS?
    • When you first put your new Vodafone SIM into your mobile phone we'll send settings to your mobile phone that allow you to use MMS on the Vodafone network. You'll need to save the settings to your phone in order for them to take effect. If you didn't save the settings or have changed them, you can contact our Customer Care Centre on 800 7111 or 111 from your Vodafone mobile to have the settings re-sent.
  • Can I set up my MMS manually?
    • Yes, you can. To set up your mobile phone you will need to enter the following settings:
      • Connection Name: VFQ MMS
      • Bearer: GPRS
      • Access Point Name: vodafone.com.qa
      • No user name or password required
      • IP address: 10.101.97.102
      • IP port number: 80
      • MMSC URL: http://mms.vodafone.com.qa/mmsc
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