Vodafone Qatar Shortlisted in Seven Categories for the Middle East Call Centre Awards 2011
17 May, 2011: VodafoneQatar announced that it has been shortlisted in seven categories for the Middle East Call Centre Awards 2011. The categories are:
1. Call Centre of theYear
2. Best Large CallCentre
3. Best Quality Assurance Program
4. Best Retention and Motivation Program
5. Best Career andSkills Path
6. Call Centre Manager Of The Year
7. Voice of the Customer
At the Middle East Call Centre Awards 2010, Vodafone received the awards forthe Best Call Centre of the Year, Best Career and SkillsPath and the Best Recruitment Programme. The awards were won when Vodafone hadbeen in operations for just 1 year which is testament to the high quality customer service that Vodafone delivers.
"We're delighted to have been shortlisted in seven categories for the awards. This is a true recognition of customer care's dedication and commitment to deliver a high quality customer service on a daily basis,"said Deirdre Hutchinson, Head of Customer Care, Vodafone Qatar.
"I'm very proud of our fantastic customer care team and the impressive operation we have in place. We will continue towork hard at delivering a customer experience that makes a world of difference for all the people in Qatar,"said Daniel Horan, Director-Consumer Business Unit,Vodafone Qatar.
With call centres based in Qatar,Egypt and India, Vodafone Qatar has the only Call Centre inthe region that offers services in four different languages-English, Arabic, Malayalam, and Hindi. This gives thousands of peoplethe full customer experience in their own language, including general product information, an overview of current promotions, and the option to speak with aVodafone Qatar Customer Care Champion.