60,000 Join Vodafone Qatar On Facebook
13 February 2011: Vodafone Qatar's Facbook Group www.facebook.com/VodafoneQatar has hit a new record with more than 60,000 active members. This means nearly 10% of Vodafone's customers regularly engage with them on Facebook.
Vodafone Qatar's Facebook Group is one of the largest and most active communities in the country. Integrating social listening into its customer service, Vodafone Qatar uses Facebook and other social networking sites to listen to customers, provide assistance, answer questions and engage in conversations about the world of difference Vodafone makes to peoples' lives.
Vodafone Qatar welcomes and receives lots of great ideas and suggestions from its Facebook community and all Vodafone Qatar's departments actively participate on Facebook, and customer feedback really does make a real difference to its business.
"Vodafone Qatar is leading the "social conversation" in Qatar. We recognise that listening to and engaging with our customers reaches beyond a phone call. Facebook enables us to get instant feedback from customers about the new products and service improvements they want to see from Vodafone," said DeEtte, Christie, Head of Online, Vodafone Qatar.
"Plus, we're looking for ways to bring innovation to our customers through social media, such as one-click top up for prepaid plans right on our Facebook page," continued DeEtte Christie
Accessing Facebook on a Vodafone mobile is free for all customers making it easy for them to not only connect with Vodafone, but also with their family and friends on Facebook.
Vodafone Qatar customers were among the first in the world to be able to top-up their prepaid plans right on Facebook. Customers can reload any Red plan when visiting the ‘Vodafone Qatar' Facebook page. The one-click top-up on Facebook is fast and easy, and importantly, secure.
Vodafone's Facebook community often receive special offers that are only available to members, such as discounts on top-up, chances to win free tickets to concerts and events, and more!
To join Vodafone Qatar on Facebook go to www.facebook.com/VodafoneQatar and click the "like" button.