Frequently asked questions
What is the customer care number and when are you open?
You can reach our customer care by dialing 111 from your Vodafone mobile or 800 7111 from any other line. You can also contact us here. There is no charge for calling customer care from your Vodafone mobile number. If you are calling us from outside Qatar, dial +974 7700 7111. Customer care is open 24 hours a day, 7 days a week.
What happens when I roam, or call people who are roaming?
If the person you call on Vodafone is roaming, the free minutes will still be used as if it were a local call. If you’re roaming and make a call, the call is charged normally and does not use the free minutes.
What happens if my SIM is lost or not working properly?
Please call our Customer Care Centre on 800 7111 for help.
What happens if I am experiencing problems with my Vodafone service?
If you have any problems with our service please call our Customer Care Centre on 800 7111, or +974 7700 7111 from overseas.
How much do calls to the Customer Care Centre cost if I call from a landline or another mobile number?
Please check with the mobile or landline provider for costs to this number.
How can I raise a complaint with the CRA?
To reach customer care, you can dial 111 from your Vodafone mobile, call 800 7111, or contact us here. Should your concerns not be addressed by customer care within 30 calendar days from when you first contacted us, you may contact the Communications Regulatory Authority (CRA) at firstname.lastname@example.org or on 103. Vodafone Q.S.C. is a licensed telecommunications service provider and is regulated by The Supreme Council of Communications Regulatory Authority (CRA) in terms of the Telecommunications Law No. 34 of 2006 and the Applicable Regulatory Framework.
How can I contact the Vodafone Service Centre?
- By phone: +974 4418999
- By email: email@example.com
Are there any terms and conditions?
Yes, you must agree to the terms and conditions in order to buy online. You can read the Vodafone terms and conditions here.
- What is the customer care number and when are you open?