Online Store Help
Paying for your order
There are two payment choices available
1) Payment using a Credit Card:
To
use this option you need a valid Credit Card that can make online
transactions. If you’re not sure whether your Credit Card can make
online transactions, please contact your issuing bank and ask them to
activate this option for your card.
2) Payment by Cash on delivery (subject to restrictions)
You
pay cash to the courier when you receive or pick up the package. This
option may not be available if your order does not qualify for cash on
delivery.
Other things you should know:
- You
will be asked to present the credit card used for this transaction when
receiving your order. This measure is only for verification purposes.
No charge will be applied to the credit card.
- We accept VISA and MASTERCARD credit cards
- Debit cards are NOT currently accepted
- There is NO fee for paying with your Credit Card
- All transactions are made though a secure and encrypted HTTPS connection
Refunds
- For orders paid by Credit Card
Any
purchase made on the Vodafone Online Store and paid by credit card will
be refunded as credit back to the credit card used for that particular
transaction. No cash, cheque or other money transfer method will be
provided as a refund. Please allow 10 working days for the refund to
reach your credit card.
- For cash on delivery orders
Any purchase made on the Vodafone Online Store and paid with cash on delivery will be refunded by bank transfer to the customer’s bank account. When claiming a refund the customer is required to provide a valid bank account to which Vodafone shall wire transfer the refund. Please allow 15 working days for the money to reach the bank account.
Deliveries of online orders
- New! Order a Number online and go collect it from any store immediately! No need to wait! Simply order your favourite star number & go pick it up!
- FREE
pickup from any of our retail stores - order before 11 a.m and get it today if you choose one of the following stores as your pick up location: Villaggio, City Centre or Landmark
- If you choose any other store for pick up or home delivery your order will be delivered the next day (except Friday)
- Home delivery by courier for QR 40. Most home deliveries are delivered on the same day! If not, it will be delivered on the next business day. Home deliveries are FREE any orders with Postpaid plans!
If you are not present to receive or pick up your order, you can have a representative do so in your place. You will need to fill out a Letter of Authorization.
If your order contains a Star Number and has any outstanding balance due, then you also will be required to pay the entire remaining balance at the time of delivery. You can do so with cash or check. In this case you will be contacted by one of our representatives to coordinate a meeting.
We’re here to help
Should you encounter any problem before, while, or after ordering from our Online Store please call 111 from your Vodafone mobile or call 800 7111. We will be happy to assist you.
You can also contact Customer Care by contacting us here
Getting back your money
For refund requests that meet the criteria above Vodafone will initiate the refunds as it follows:
For orders paid by credit card
- Any
purchase made on the Vodafone Online Store and paid by credit card will
be refunded as credit back to the credit card used for that particular
transaction. No cash, cheque or other money transfer method will be
provided as a refund. Please allow 10 working days for the refund to
reach your credit card.
- For orders paid cash
- Any purchase made on the Vodafone Online Store and paid with cash on delivery will be refunded by bank transfer to the customer’s bank account. When claiming a refund the customer is required to provide a valid bank account to which Vodafone shall wire transfer the refund. Please allow 10 working days for the money to reach the bank account.