Frequently asked questions
What recharge options do you offer?
We offer multiple recharge options. Just choose which one is more comfortable for you:
- Online recharge
- Using scratch cards you buy in Vodafone Stores
- At the ATM machines (QNB, QIB and Doha Bank)
- Self Service Machines available at any Vodafone Store
How long is my plan valid for?
The validity of your credit depends on your plan:
Vodafone Recharge QR10 & QR20 is valid for 60 days
Vodafone Recharge QR35, QR55, QR100, QR150 & QR200 is valid for 180 days
Vodafone Recharge QR300 & QR500 is valid for 365 days
How does Online Recharge work?
Online Recharge is the fastest way to recharge your prepaid account and it's available 24/7. In order to recharge online you need internet connection on your device (computer, mobile phone or tablet) and a valid Mastercard or Visa credit card. You will be asked to enter the mobile number you want to recharge and to choose a plan. Once the payment is confirmed a confirmation SMS will notify you that the plan has been added to your account.
How do I recharge while I’m abroad?
With our Postpaid plans, you’ll always be connected because your payments are made automatically from your bank account, credit card or you can also pay at one of our stores.
On Prepaid, there are 3 easy ways to recharge (1) Visit our online recharge page on the website or on our Facebook page (2) Dial 111 from your mobile phone. Listen to the instructions and then enter the unique number that is printed on your Recharge card (3) Dial *127*, followed by the unique number that is printed on your Recharge card and then press call
How can I check my account balance?
By dialling *100#, and then pressing ‘1' for check balance. We will then send you an SMS which includes your plan, bonus and Extra balances.
Do I get bonuses every time I load a plan?
Yes, however the bonus value you get will vary depending on the plan you are on. View our Prepaid and Postpaid Plans to find out more.
- What recharge options do you offer?