Frequently asked questions
How do I activate my iPhone?
- Pop your Vodafone SIM card into your iPhone.
- Connect your iPhone to the USB 2.0 port on your Mac or PC using the cable that came with your iPhone.
- Download and install the latest version of iTunes to your Mac or PC (www.apple.com/itunes).
Your iPhone User Interface will open and your iPhone will be fully functional. All Home screen icons should be visible.
This means you can now:
*make and receive calls
*send and receive SMS text messages
*access data services and browse the web
*leave and retrieve voicemail
What can I do for troubleshooting activation problems with my iPhone?
If the device does not activate correctly, please follow the steps below to see if the issue can be resolved.
- Make sure there is an internet connection available on the Mac or PC to which you are connecting your iPhone
- Check that the correct SIM is in the device
- If the iTunes site displays the message: “Activations are not available at this time,” please try again a little later on
How can I check which version of the iPhone software I am using on my iPhone?
From the Settings menu, go to General, then into About, when you look at Version, you’ll see the iPhone software version you are using (this should say
4.2.1 for iPhone 3G and 6.0.1 or above for iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5).
How can I update my iPhone software?
If you are using an earlier version of the iPhone software, you must update it using iTunes.
How do I set Web APN on my iPhone?
To access Vodafone’s Mobile Internet services on your iPhone you’ll need to set up WEB APN.
- Select the Settings menu.
- Select the General menu.
- Select the Network menu.
- Select the Cellular Data menu.
- Click on APN under Advanced.
Enter the Vodafone APN:
- APN: web.vodafone.com.qa
- Username: none
- Password: none
How do I update my iPhone4 with FaceTime?
1.Install Latest version of iTunes (Version 11) from http://www.apple.com/itunes/download/ or if you have iTunes already installed you can select Help > Check for updates in iTunes
2.Connect your device to your computer
3.Select your iphone when it comes under devices section
4.Select Summary Tab.
5.Click on “Check for Updates”
6.You will be notified about the new version iOS 6.0.1 available for your device. Select update to update your device.
7.After selecting update you will be asked if you want to backup your device data. Select yes if you want to backup your data. Note: Do NOT unplug the device while updating the software.
How do I activate Face Time after updating to iOS 6.0.1?
Go to Settings > Phone > toggle the Face Time switch to turn it on.
How long does it take to activate Face Time?
Depending on Network congestion it can take from 5 minutes to 1 hour.
How much do I get charged for Face Time activation?
An SMS will be sent from your phone for the activation; however this SMS is free of charge.
Does FaceTime work on 3G and WiFi?
FaceTime works on WiFi networks and now it works over 3G and data charges apply.
Will Face Time be turned off if I power off my iPhone 4 / 5?
No, Face Time will be turned off automatically only when you update or restore your iphone. After updating/ restoring the device you will be prompted again if you want to activate Face Time.
Is FaceTime available in the middle east?
Official iPhone handset’s brought in the Middle East region are not enabled with the FaceTime feature, this is a restriction set by Apple. As an official iPhone supplier, Vodafone Qatar requested for the FaceTime feature to be enabled for all its iPhone buyers and by default is locked to a Vodafone SIM. For a list of supporting operators in the Middle East visit http://support.apple.com/kb/ht1937
If I bought my iPhone from Vodafone Qatar and travel to another region e.g. Europe where FaceTime is freely enabled, will my iPhone be locked to my Vodafone Qatar SIM or can I use any SIM?
FaceTime will be locked to your Vodafone Qatar SIM. If you put any other SIM from a different operator when in Europe or any other country, your iPhone won’t show FaceTime as an option. There are some operators outside of Qatar which may enable FaceTime to work on your iPhone brought from Vodafone Qatar.
If I bought my iPhone from another region and already had FaceTime enabled can I use it in the middle east?
Yes, your iPhone was by default enabled with FaceTime from the country of purchase which means your handset is unlocked and will work with any SIM from any operator around the world.
Is iPhone 5 purchased from Vodafone Qatar is locked?
No, you can use any operator’s SIM card on the iPhone purchased from us. However, FaceTime will work only with Vodafone.
Apple initially launched FaceTime disabled for entire Middle East. Please see http://support.apple.com/kb/ht1937 But we’ve requested Apple to enable FaceTime for our customers
I brought my iPhone in Qatar and FaceTime was already enabled.
It is highly likely that your iPhone was not purchased from an official iPhone supplier in Qatar, Vodafone is the only official iPhone supplier in Qatar
Can I use FaceTime with any other operator other than Vodafone in Qatar?
Vodafone Qatar is the only official iPhone supplier in Qatar which means if you buy an iPhone from Vodafone Qatar the FaceTime feature will be locked to a Vodafone SIM.
If you brought your iPhone from another region where FaceTime is enabled by default this feature will work with any SIM from any operator around the world
Does Vodafone offer Personal Hotspot for the iPhone or iPad?
Yes, Vodafone does offer the Personal Hotspot feature on all iOS devices. It works on all versions of iPhones and iPads with SIM (including iPad Mini).
How do I activate and configure Personal Hotspot on my iPhone or iPad?
You can configure your Personal Hotspot through the menu by: Settings General Cellular on your device.
What should I do if I don’t see the Hotspot option on my iPhone or iPad?
If you don’t see the Personal Hotspot option on your device, go to Settings >General > Cellular. You must ‘enable’ it first.
See below in the FAQs: How to enable Personal Hotspot on your iPhone or iPad?
In case you are not able to update your device directly, please use iTunes on your computer to do so.
Also see below in the FAQs: How to enable personal hotspot via iTunes?
How to enable Personal Hotspot on your iPhone or iPad?
1. Go to Settings -> General -> About menu
2. The below notification will appear on your screen to update your Carrier settings.
3. Select update
4. To ensure you have updated your iPhone to the correct settings, go to Settings > General > About and check the carrier version. This should be Vodafone QA 14.1 or higher.
5. To now enable your Personal Hotspot, go to Settings > General > Cellular and enable Personal Hotspot
6. You are now ready to enjoy your Personal Hotspot!
How to enable Personal Hotspot via iTunes?
If you are not able to get this update on your device, connect your device to iTunes on your computer. Make sure your computer is connected to internet. You will get a popup on your iTunes screen to update carrier settings for your iPhone. Select ‘Update’ and you will be able to enable Personal Hotspot
I am unable to activate Personal Hotspot, I receive “please contact Vodafone Qatar” message.
In this case please follow these steps:
a) Go to Settings > General > Scroll down to Profile. Remove Internet and WAP profile from here.
b) Press and hold Home and power key until your iPhone is switched off completely.
c) Now press power key to start your iPhone.
d) Once powered up, Go to Settings > General > Cellular, and you should be able to activate Personal Hotspot now.
Can I send MMS with my iPhone?
To use MMS on your iPhone (applies only to iPhone 3G and 3GS only) you must be using the iPhone version 3.0 software or higher.
Now that I am using the iPhone 3.0 (or above), how do I set up MMS on my iPhone?
Once you’ve confirmed that you’re using the iPhone 3.0 software, from the Settings menu, go to General, then enter the Network menu, then go into the Cellular Data Network menu where the settings must look like the below:
MMS Proxy: 10.101.97.102:80
MMS Max Message Size: 307200
MMS UA Prof URL:
MMS You must keep the Username, Password and MMS UA Prof URL fields empty.
How do I sync my iPhone with my Mac or PC?
- Register your iPhone.
- iTunes Store terms and conditions (Software Licence Agreement).
- Create an iTunes account (you’ll need a credit card but won’t be charged until you make a purchase), or enter your iTunes account ID if you already have an account.
- Set up your iPhone. Information on syncing your iPhone with your Mac or PC is available at www.apple.com/itunes or as an iPhone optimised web application designed for viewing on your iPhone (in multiple languages).
On which apple products can I install iPhone software version 6.0.1?
You can install iPhone software version 6.0.1 on iPhone 3GS, iPhone 4, iPhone 4S, iPad, iPad 2, iPad 3, iPad mini. For iPhone 3G latest software version is iOS 4.2.1
What happens when I swap to a Micro SIM for iPhone 4 Or Nano SIM for iPhone 5?
Once you swap your mobile number onto your new Micro/Nano SIM, your standard SIM will be deactivated, so you won’t be able to use it again. Make sure you have your micro/Nano SIM in your iPhone 4/5 before you request your mobile number to be transferred.
REMEMBER, to back up your contacts from your current SIM card. You can do this by:
- Connecting to iTunes if you are already an iPhone user
- Visiting any Vodafone store once you have your Micro SIM – we can copy your contacts from your old SIM to your Micro SIM.
What is Siri?
Siri is the intelligent personal assistant that helps you get things done just by asking. It allows you to use your voice to send messages, schedule meetings, place phone calls, and more.
Will Siri work on my iPhone 4?
No, Siri comes pre-installed only on iPhone 4S and iPhone 5
How do I activate siri on iPhone 4S/5?
Go to Settings > General > Siri, and turn it on.
Will Siri work without internet connection?
No. Siri, needs internet connection to work. It can work over 3G or wifi.
What is iMessage?
iMessage is new messaging service from apple for all iOS 5.0 devices. You can send unlimited text messages via Wi-Fi, 3G from your iPad, iPhone to other iOS 5.0 devices.
How do I activate iMessage?
Go to settings > Messages > iMessage, turn it on
How can I change my iPhone language to Arabic?
Go to Settings> International > Language, scroll down to select Arabic.
How much is the warranty on my iPhone that I purchase from Vodafone?
You get international one year warranty when you purchase iPhone from us.
- How do I activate my iPhone?