VIP Management Team
What is VIP Account Management?
VIP Account Management is a personalized customer service over the phone provided for free to all Vodafone customers who have Red Unlimited and Red VIP mobile service plan.
What are the benefits of VIP Account Management?
- You will be provided with an account manager who will be assisting you with all your concerns when you call customer care.
- Your account manager will ensure that you have an error-free bill and will contact you to explain your first bill.
- You will be the first to know about our new plans and promotions from your account manager
- You will receive faster assistance for any requests or issues you raise.
How will I know my designated VIP Management Team?
Your designated account manager will contact you within 24hrs from the time you activate any of the eligible plans.
Is my VIP Management Team available 24x7?
Your account manager will be available from 9 AM to 9 PM
What happens if I switch to a different plan?
The RED VIP Management Team service is only applicable to Red Unlimited and Red VIP customers. Upon switching to a non-eligible plan, the VIP Management Team Service will no longer be available for you.
Can I contact my VIP Management Team via chat or email?
For the moment, you will only be able to reach your VIP Management Team by calling 122 from your mobile that has the eligible plan.
How will I reach my designated VIP Management Team?
You may reach your designated account manager by calling 122 from your mobile that has the eligible plan.