My Car

Vodafone, in cooperation with QMIC is offering a real-time tracking service for your vehicles by using your own iPhone mobile device.

Our agent will install a device in your car, and whenever the car is started, the device in the car will send a signal to a mobile application which is installed on the customer’s device.

My Car allows you to:

• Track the car in real time.
• Track where the car was last night, week or month!
• Get alerts for whenever the car exceeds the speed limit on any road in Qatar!
• Ensure kids have arrived safely to school

To be eligible for this service, you must:

• Be a Vodafone Customer.
• Have a car of model year 1995 or newer.
• Have an iPhone (as currently the app is not supported on Android)  
• Be the owner of the car, or have a permission from the owner to install My Car device in the car.

   

The monthly subscription fee is QR200 and there is a one-time installation fee of QR200.

You can subscribe to My Car by visiting any Vodafone store.

You can unsubscribe from this service by calling Customer Care on 111 or visit one of our stores.

There is no charge to remove the device from the car; however, if we cannot retrieve the device for any reason, you will be charged QR500.  

If it was not a customer fault, Vodafone will replace it with no additional charges.

You can call customer care at 111 to create new login details.

Installation could take up to 5 business days.

No, the installation days are from Sunday to Thursday from 8:00 AM to 4:00PM.

You can contact Customer Care at 111.

Contact Customer Care for support, or visit one of the retail stores

There are many reasons for this, and some of them are below:

• The GPS is not yet synced with the satellites, you need to drive for 5 min and it will work.
• You may look at the live screen on the App while the car is not running. You can use the live screen only if the car is running.
• The device maybe not working properly, in this case, please contact Care at 111.

   

You will need to contact Vodafone to return the device or request to move it to another car

Yes, and this service will cost QR200.

Yes, but you will need the car owner permission to do so. To download the approval form please click here

No, you must be the owner of the car, or have an approval from the car owner to install the device.

No, MyCar has a separate plan, and it includes 1GB local data, and 100MB roaming data in GCC countries.

The plan includes 100MB roaming data, and this can be used in GCC countries. In case of using the car outside GCC, customers will be charged the regular roaming rate of that country.

You will be charged with the standard Data rates.

Please call Customer Care at 111.