What is My Car?
Vodafone, in cooperation with QMIC is offering a real-time tracking service for your vehicles by using your own iPhone mobile device.
How does My Car work?
Our agent will install a device in your car, and whenever the car is started, the device in the car will send a signal to a mobile application which is installed on the customer’s device.
What are the benefits of My Car?
My Car allows you to:
- Track the car in real time.
- Track where the car was last night, week or month!
- Get alerts for whenever the car exceeds the speed limit on any road in Qatar!
- Ensure kids have arrived safely to school
What do I need to be eligible for the service?
To be eligible for this service, you must:
- Be a Vodafone Customer.
- Have a car of model year 1995 or newer.
- Have an iPhone (as currently the app is not supported on Android)
- Be the owner of the car, or have a permission from the owner to install My Car device in the car.
How much does the service cost?
The monthly subscription fee is QR200 and there is a one-time installation fee of QR200.
How do I get this service?
You can subscribe to My Car by visiting any Vodafone store.
How do I unsubscribe from this service?
You can unsubscribe from this service by calling Customer Care on 111 or visit one of our stores.
Is there a charge to remove the device from my car?
There is no charge to remove the device from the car; however, if we cannot retrieve the device for any reason, you will be charged QR500.
What happens if My Car was stolen/lost/damaged?
If it was not a customer fault, Vodafone will replace it with no additional charges.
I’ve forgotten my log in details on the iFleet app – what do I do?
You can call customer care at 111 to create new login details.
How long will it take for the device to be installed?
Installation could take up to 5 business days.
Can the device be installed on the weekend?
No, the installation days are from Sunday to Thursday from 8:00 AM to 4:00PM.
I made an installation appointment but I need to cancel/change it – who do I contact?
You can contact Customer Care at 111.
The App has stopped working?
Contact Customer Care for support, or visit one of the retail stores
The app is working but I can’t track my car?
There are many reasons for this, and some of them are below:
- The GPS is not yet synced with the satellites, you need to drive for 5 min and it will work.
- You may look at the live screen on the App while the car is not running. You can use the live screen only if the car is running.
- The device maybe not working properly, in this case, please contact Care at 111.
I need to sell my car
You will need to contact Vodafone to return the device or request to move it to another car
Can I change/transfer the device to another car?
Yes, and this service will cost QR200.
Can I still activate My Car if I am not the owner of the car?
Yes, but you will need the car owner permission to do so. To download the approval form please click here
I drive a rental car, can I have the My Car service?
No, you must be the owner of the car, or have an approval from the car owner to install the device.
Will My Car use my mobile data bundle?
No, MyCar has a separate plan, and it includes 1GB local data, and 100MB roaming data in GCC countries.
Will I get charged extra if I drive out of Qatar?
The plan includes 100MB roaming data, and this can be used in GCC countries. In case of using the car outside GCC, customers will be charged the regular roaming rate of that country.
What happens if I go out of my data allowance?
You will be charged with the standard Data rates.
I made an appointment for installation but no one arrived?
Please call Customer Care at 111.