Samsung Galaxy Fold7 and Flip7 Products Preorder FAQs

  1. What is the advantage of buying the Samsung Fold7 and Flip7 Products from Vodafone Qatar?
    When You successfully pre-order and pick up the Handset, You will be eligible for the following benefits*:
    1. Offer:
      Samsung Galaxy Fold7
      FOC Items Value
      Travel Voucher QR400
      Samsung 45W Adapter QR169
      Samsung Tag2 QR105
       

       

      Samsung Galaxy Flip7
      FOC Items Value
      Travel Voucher QR400
      Samsung 45W Adapter QR169

      *Offer chosen at time of Pre Order, cannot be altered afterwards

      • Customer who pre orders 256GB will get 512GB ;
      • Customers who pre-order 1TB variant will get QR560 discount
      • Customer will also get the below FOC items:
    2. Vodafone customers will get up to 24GB of free local data. Postpaid customers will get 8G of free local data every month for 3 months & Prepaid customers will get 8GB of free local data over 90 days (the ‘’Data Offer’’). The Customer will not carry the remaining data to the next month.

  2. What warranty do I get when I buy Samsung Galaxy Fold7 and Flip7 Handset from Vodafone Qatar?
    You will get a one (1) year warranty when you buy the Samsung Galaxy Fold7 and Flip7 Handset from Vodafone Qatar. (1-year Samsung Warranty)

  3. Can I change the location which I chose on the Pre-order?
    Pre-orders can be picked up from Villaggio, Landmark, Lulu D-Ring, Mall of Qatar, City Centre Mall and Doha Festival City (DFC) only or if you have selected home delivery at the time of pre-order. No changes can be made to the collection location once the pre-order was confirmed. In case You do not pick up the Handset from the designated Store then we will refund the payment made to the same credit card used to make the purchase within 14 days.

  4. I cannot go to collect the pre-order, can someone else go instead?
    Yes, however, he/she needs to provide the original QID, credit card used when the pre-order was placed, SMS notification, and order receipt.

  5. I did not get my Pre-order email/SMS, what do I do?
    You can verify your order in the Vodafone store on the launch day with the order receipt given at the time of pre-order.

  6. How can I cancel my pre-order?
    You can chat with us through My Vodafone App or visit any Vodafone store to request cancellation. In case of cancellation due to any reason, your full payment will be refunded within 14 working days. The amount will be fully transferred to the card you used when you pre-ordered the Handset.

  7. Can I change my device selection for a different model after placing the order or during the delivery?
    You cannot change the specifications of your pre-order (change of colours, of models, of capacity, etc) once it was concluded online.

  8. Until when can I pre-order?
    The pre-order for the Samsung Galaxy Fold7 and Flip7 products will be open until the 23rd of July 2025.

  9. Can I Trade in an old device to pre-order the new Samsung Galaxy Fold7 and Flip7 products?
    This service is not yet available during the pre-order period. We will send a communication on our website and on our Social Media accounts once Trade in is available for these newly announced devices.


    10.