What devices can I trade-in?
You can trade in Apple Watch starting from Apple Watch series 2 to the latest models available in the market.
Is the price of old device shown in the Trade-in system in store permanent?
No, the price is valid only for that day and is subject to change the next day as the device may need to be re-examined each time.
How many devices can I trade in at a time?
You can trade up to 3 Apple Watches can be traded in to purchase any new model of Apple Watch.
What do I bring when I trade-in my device?
You need to bring in the full device (watch+ strap + charger/dock) to complete the trade-in.
Should I produce any proof of Purchase for the Old Device?
No need for Proof of Purchase however you must have the right to sell the Apple Watch.
Is it mandatory to un-pair the watch from the iPhone before trading it in?
Yes. It is mandatory to un-pair the watch from the iPhone before trading it in.
How do I un-pair the watch from iPhone?
Keep your Apple Watch and iPhone close together, as you un-pair them.
Open the Apple Watch app on your iPhone.
Go to the My Watch tab and tap your watch at the top of the screen.
Tap the info button next to the watch that you want to un-pair
Tap Un-pair Apple Watch
For GPS + Cellular models, choose to keep or remove your cellular plan.
If you want to pair your Apple Watch and iPhone again, keep your plan.
If you don't want to pair your Apple Watch and iPhone again, remove your plan. If you aren't going to pair with a different watch or iPhone, you might need to contact your carrier to cancel your cellular subscription.
Tap again to confirm.
You might need to enter your Apple ID password to disable Activation Lock.
Before erasing all content and settings on your Apple Watch, your iPhone creates a new backup of your Apple Watch. You can use the backup to restore a new Apple Watch.
After your Apple Watch unpairs, you'll see the Start Pairing message.
Use these steps to set up your Apple Watch again
Is it mandatory to Erase content from the Apple Watch?
Yes it is mandatory to erase all content from the watch before trading it in.
How do I erase the content on Apple Watch?
If you don't have your iPhone and can't un-pair, you can still erase all content and settings on your Apple Watch:
On your Apple Watch, tap Settings > General > Reset > Erase All Content and Settings.
For GPS + Cellular models, choose to keep or remove your cellular plan.
If you want to pair your Apple Watch and iPhone again, keep your plan.
If you don't want to pair your Apple Watch and iPhone again, remove your plan. If you aren't going to pair with a different watch or iPhone, you might need to contact your carrier to cancel your cellular subscription.
Tap Erase All to confirm. This resets your Apple Watch to the factory settings.
Do you accept broken devices?
Yes. We do pay a reduced amount for devices that are not working.
Can I get cash in return for the device trade in?
No, the sale value will be provided by Vodafone as a discount on the purchase of any new model of Apple Watch.
Can I get my old device back if I change my mind later?
No. All trade-in purchase processes are once off and are final, the device can't be returned to you after you've traded it in.
Where can I trade-in?
Trade -in service are available in the following select Vodafone retail stores.