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KEEPING QATAR CONNECTED

We’re in this together. Over the past few days, we have taken steps to safeguard the health of our employees and community. Currently over 90 percent of our staff are working remotely, and we want to ensure that our customers stay connected and continue to have access to essential services - from healthcare providers on the frontline to critical government services, pharmacies, grocery stores and others providing vital services.
 
At our retail stores, a host of measures have been taken to ensure that we minimize our employees’ exposure while upholding our responsibility to meet the critical needs of our customers.
  • As of today, select stores are open and we are actively deploying store-in-store solutions with our partners to serve the critical needs of our customers. A list of our available locations can be found on our website.
  • We have launched our free door-to-door delivery service, so you can stay connected wherever you are. Customers can access our free delivery service at www.vodafone.qa/delivery.
  • All of our employees in our retail stores have been provided with hand sanitizer, latex gloves, facemasks and will adhere to social distancing guidelines.
  At our contact centers, we are implementing the following to ensure that we are able to prioritize service issues.
  • Encouraging our customers to take advantage of our self-help smartphone app, My Vodafone App for payments, recharges and support.
  • We’ve increased data allowances free of charge for many of our customers and doubled bandwidth speeds for our customers with fibre connections.
  • We have adopted remote working solutions to ensure adherence to social distancing guidelines for our frontline colleagues.
Our engineers and technicians play a critical role in maintaining the high performance our customers expect. We have teams working on call 24/7 to maintain our critical infrastructure. We’ve also added extra capacity to our fixed, broadband and mobile networks to cope with the increase in demand.
 
We understand the need to access important health information at this time, so calling 16000 will be free for all users of our network at any time. 
 
Stay safe and be well to all - We’re in this together.
 
Hamad Al Thani
CEO Vodafone Qatar

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