Vodafone Qatar Wins the Best Middle East Call Centre of the Year 2010 Award
13 May, 2010: Vodafone Qatar was announced yesterday as the winner of the Best Call Centre of the Year at the Middle East Call Center Awards 2010. Vodafone also received the awards for the Best Career and Skills Path and the Best Recruitment Programme.
The Awards were proudly received by Andrea Bernasconi, Vodafone Qatar's Head of Customer Care at the Middle East Call Center Awards 2010 gala dinner held in Dubai.
"We're thrilled to have won theses awards; a very big thank you goes out to every single member of Vodafone Qatar's call centre. These awards are a true recognition of their dedication and commitment to deliver a high quality customer service on a daily basis," said Andrea Bernasconi, Vodafone Qatar's Head of Customer Care
"To have won these awards in just 1 year of operations is a great achievement. I'm very proud of our fantastic customer care team and the impressive operation we have in place. We will continue to work hard at delivering a customer experience that makes a world of difference for all the people in Qatar," said Daniel Horan, Vodafone Qatar's Director of Consumer Business Unit.
With call centres based in Qatar, Egypt and India, Vodafone Qatar has the only Call Centre in the region that offers services in four different languages-English, Arabic, Malayalam, and Hindi. This gives thousands of people the full customer experience in their own language, including general product information, an overview of current promotions, and the option to speak with a Vodafone Qatar Customer Care Champion.