Vodafone Qatar Wins ‘Best Customer Strategy In The Middle East’ Award
10 October, 2010: Proving yet again that great things are happening at Vodafone Qatar, Qatar's fastest growing mobile operator won the ‘Best Customer Strategy in the Middle East' prize at the Telecoms World Middle East (TWME) 2010 awards.
After four months of intense competition, Vodafone beat 200 rivals from across the region as the hard work and dedication of its Customer Care Champions and the loyalty of its customers were rewarded.
The only telecoms operator from Qatar to be honoured at the largest gathering of telecom CEOs in the Middle East, Vodafone Qatar won praise from TWME 2010 judges for "demonstrating an unparalleled ability to succeed and continually set standards of excellence"
"This prestigious award is great recognition for all the hard work that has gone in over the past 18 months in delivering an awesome customer experience for all our customers in Qatar!" said Daniel Horan, Director, Consumer Business Unit, Vodafone Qatar.
The TWME award comes during a week when Vodafone Qatar launched the world's first Facebook Top-Up service available via mobile and internet, and announced its customer base has exceeded 600,000. .
After accepting the award held at the awards ceremony held at the Jumeirah Emirates Towers in Dubai, Deirdre Hutchinson, Head of Vodafone Qatar's Customer Care said: "Being recognised as having the ‘Best Customer Strategy' among 200 nominations is a fantastic success for Vodafone Qatar. It rewards the achievements our team have made in delivering great value products and services to more and more customers."
By focusing on training, development and up-skilling its Customer Care Champions, Vodafone Qatar has achieved continuous performance improvement through a mixture of focused training, a comprehensive quality assurance program, and a coaching and feedback programme for all Champions.