New Vodafone Handset Service Center In Villaggio
15 August 2011: In partnership with Qatar Mobile, Vodafone Qatar has officially opened its second Handset Service Center in Villaggio Mall. Vodafone is the only telecommunications company in Qatar that offers an after-sales service for its customers
Run by Qatar Mobile who have years of experience in device after sales, the Vodafone Service Centres in both Nasralla Commercial Centre and Villaggio offer help and support to customers who have issues with the following list of devices they purchased via a Vodafone store or retail partner:
- All Vodafone devices
- All Apple iPhone devices
- All BlackBerry devices
- Vodafone mobile broadband sticks
- Vodafone mobile broadband hotspot (MiFi)
Phones not in the above list are covered by their own local service centres.
To ensure customers are never left without their phone for too long, Vodafone's Service Centre offers a fast straight-swap service for faulty phones under warranty, which means customers normally get a replacement straightaway. Otherwise a replacement is ready in less than 48 hours.
Where available, Vodafone will provide a paid replacement service for out-of-warranty phones. Vodafone's service centre staff will evaluate the fault on the phone, and provide a customer with a quote for the out-of-warranty service. The out-of-warranty service pricing is cheaper than having to buy a new device.
"I'm delighted by the opening of the second Vodafone Service Centre. The Vodafone Service Centre is yet another way Vodafone is striving to give all who join us a great customer experience," said Philip Worsley, Head of Operations, Vodafone Qatar.
The Vodafone Service Centre is located inside the Villaggio Mall shopping arcade, left to Gondolina, and is open Sunday - Thursday from 11:00am to 1:30 pm and from 8:00pm to 11:30 and on Friday from 8pm to 11:30pm for Ramadan timings. As of after Ramadan, the service center will be open Sunday - Thursday from 10:00 am to 11:00 pm and on Friday from 3:00pm to 10:00 pm.
For further information, customers can contact Vodafone's Service Centre by phone: 44418999 or by email: firstname.lastname@example.org.