BlackBerry
- Q. How much is the BlackBerry® Add On?
- A: You can get the BlackBerry® service for QR 49 a month or QR 12 a week. Click here for more details.
- Q. Is there a setup fee or minimum period?
- A: With Vodafone there is no setup fee for your BlackBerry® service. You can stop using BlackBerry® on Vodafone at any time you like.
- Q. How do I get the BlackBerry® Add On?
- A: SMS ‘BB’ to 97228 to get the monthly service or SMS ‘BBW’ to 97228 to get the weekly service. Your BlackBerry® Add On will be activated within 24 hours and you will be charged your monthly or weekly fee. Once the setup is complete you will receive an SMS notification from us.
- Q. Do I have to purchase my BlackBerry® Add On each month or each week?
- A: No. We will automatically deduct the price of your BlackBerry® Add On from your Red or Freedom balance. Just make sure you have enough credit when your BlackBerry® Add On is due to renew.
- Q: What happens if I don’t have enough credit when my BlackBerry® Add On is due to renew?
- A: Your BlackBerry® Add On will be placed on hold for up to seven days. If you Top Up within those seven days with enough credit to cover the charge for BlackBerry®, your Add On will automatically renew. You can still use the BlackBerry® service during these seven days although all data will be charged at the standard data rate.
- Q. How do I keep the BlackBerry® service active?
- A. To keep your BlackBerry® service active simply make sure you have enough balance to pay for your automatic Add On renewal each month or each week, depending on the service you have.
- Q. What does the monthly BlackBerry® Add On include?
- A: The Add On includes 1GB of data a month for local usage and up to 100MB of this can be used for streaming. Roaming traffic is charged at standard data rates. Click here for more information on our data roaming rates.
- Q. What does the weekly BlackBerry® Add On include?
- A: The Add On includes 250MB of data a week for local usage and up to 25MB of this can be used for streaming. Roaming traffic is charged at standard data roaming rates. Click here for more information on our data roaming rates.
- Q. What if I am an existing BlackBerry customer with the Monthly or Weekly Add On, when will I get the increased data allocation?
- A: You will receive the increase data allocation during the first BlackBerry Add On renewal after the 10th of April 2012.
- Q. Are FacebookTM and Twitter still free?
- A. FacebookTM and Twitter usage will be deducted from the 1GB or 250MB you get with the BlackBerry® Add On
- Q. What happens if I manage to use up all my 1GB or 250MB during the month/week?
- A. Any additional usage will be charged at the standard data rate. You will also receive an SMS reminding you that additional usage will be charged.
- Q. Are there any other scenarios where I will incur additional charges?
- A. If you use a non- BlackBerry® or third party browser for web browsing, data usage will be charged at standard data rates.
- Q. How can I check how much of my data allowance has been used?
- A: You can check your data balance by dialing *129# from your Vodafone mobile.
- Q. Can I view streaming content from my included data in the BlackBerry® Add Ons?
- A: Yes. For the Monthly Add On you can you can view up to 100MB streaming content from your 1GB of data per month. For the Weekly Add On you can you can view up to 25MB streaming content from your 250MB of data per week.
- Q. What happens if I use more than the allocated streaming allowance?
- A. Any additional streaming usage will be charged at the standard data rate.
- Q. Can I use the BlackBerry® service on my Freedom Plan?
- A: Yes you can use your BlackBerry® service on your Freedom Plan.
- Q. Can I use the BlackBerry® Add On with my Red Plan?
- A: Yes, the BlackBerry® Add On is now available on Red.
- Q. How do I set up my email account on the device
- A: To set up an email account on your device with an already existing email account.
1. Open the main screen by pressing the BlackBerry® key ().
2. Select the icon ‘Setup’ () and press the pearl/trackpad.
3. On the next screen select ‘Email Settings’ and press the pearl/trackpad once again.
4. Please read the displayed Terms and Conditions carefully and then select ‘Yes’ to confirm that you agree with them.
5. Now you can add a new email account to your device. Select the provider you have your email account with (e.g. Hotmail) then enter your email address and the password you would normally use on the web.
6. You’ll then receive a message to let you know your account has been successfully set up.
To add another email address, just repeat the above steps. Remember,: you can add up to 10 email accounts on a BlackBerry® smartphone.
- A: To set up an email account on your device with an already existing email account.
- Q. Can I connect my BlackBerry® smartphone to a PC and use it as a modem?
- A: Yes, you can. If you want to use your BlackBerry® smartphone as a modem you should use a BlackBerry® smartphone with 3G capabilities (e.g. BlackBerry® BoldTM 9000 smartphone).
Please be aware that the traffic that is generated while using your BlackBerry as a modem is not coming out of your included data allowance of 1GB /250MB. You should choose a Vodafone Broadband Plan to cover your surfing. When you connect to your PC and browse the internet without a Mobile Broadband Plan, you'll be charged at our standard data rate.
- A: Yes, you can. If you want to use your BlackBerry® smartphone as a modem you should use a BlackBerry® smartphone with 3G capabilities (e.g. BlackBerry® BoldTM 9000 smartphone).
- Q. Is data roaming available with Vodafone?
- A: Yes, data roaming is available. Click here for more information on our data roaming rates.
- Q. How can I control my costs when roaming with my BlackBerry® smartphone?
- A: Your BlackBerry® smartphone will connect to the network and automatically transmit data. If you want to control your usage while you are roaming you can simply disable data connections while abroad.:
1. Go to 'Manage Connections' on your BlackBerry® smartphone
2. Select 'Mobile Network Options'
3. Change the value of 'Data Services' to 'Off When Roaming'
4. Save the settings
Now your BlackBerry® smartphone will not connect to data services while you are roaming. You will still be able to receive and make calls and send SMS. When you are back in Qatar the device will automatically transmit data again.
- A: Your BlackBerry® smartphone will connect to the network and automatically transmit data. If you want to control your usage while you are roaming you can simply disable data connections while abroad.:
- Q. Will I be charged for data while roaming with my BlackBerry?
- A: Yes, you will be charged standard data rates while roaming with your BlackBerry® Click here for more information on our data roaming rates.
- Q. What are the rates for the data download on BlackBerry® while roaming?
- A: Data charges depend on the zone you are roaming in. Please Click here to find out the rates of the different zones or visit www.vodafone.qa/go/en/plans/roaming/home
- Q. Can I disable data services while roaming?
- A: If you want to control your usage you can simply disable data connections while abroad.:
1. Go to 'Manage Connections' on your BlackBerry® smartphone
2. ,Select 'Mobile Network Options'
3. ,Change the value of 'Data Services' to 'Off When Roaming'
4. Save the settings
Now your BlackBerry® smartphone will not connect to data services while you are roaming. You will still be able to receive and make calls and send SMS.
When you are back in Qatar the device will automatically transmit data again.
- A: If you want to control your usage you can simply disable data connections while abroad.:
- Q. What if I am an existing Freedom BlackBerry® customer?
- A: Your current plan will not change and it will continue to work as normal.
- Q. If I have a BlackBerry® Add On can I browse 0.facebook.com for free?
- A: No 0.facebook.com is currently not available on BlackBerry devices
- Q: If I signed up during the promotion is my permanent price still valid?
- A: Yes. If there are any changes to BlackBerry® prices in the future your guarantee will mean that you keep the monthly price of QR 49 or the weekly price of QR 12. For the guarantee to apply you must keep you BlackBerry® service active every month. Changes to support 100MB of data streaming will also be applied to all customers who signed-up during the promotion. Click here for terms and conditions.
BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.
