Vodafone Qatar General Terms and Conditions

Vodafone General Terms and Conditions valid as at 10 June, 2011

If you have not been migrated to the latest plans, our previous terms and conditions apply to you. To determine your plan migration status please call 111 from your Vodafone handset.

Definitions

1. Start date and duration

a. This agreement starts when you activate any of our products or services on our network.

b. This agreement will continue until either of us end it as set out in this agreement.

2. Providing our products

a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.

b. Things beyond our control may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this.

3. Using our products and services

a. You must buy a Vodafone Welcome Pack to use any of our products or services.

b. When you buy the Welcome Pack in our stores, or receive the Welcome Pack if you have bought it online, you must show us your Qatari identity document or your passport. The Welcome Pack will not be handed over if you cannot show us either of these documents.

c. If you are buying our products or services for a company (including an organisation or institution) established under the laws of the State of Qatar, you must be authorised to do so. You will also need to provide a stamped copy of the company registration document.

d. If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.com.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both your and the nominated person's Qatari identity document or passport.

e. By buying our products and services, you assure us that you:

• are buying them for your own personal use or, if you decide to transfer the products or services to another person, including a person who is under 18, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
• will not use the products and services, including mobile, internet and broadband, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
• will not sell the products and services without our permission in writing;
• will tell us, within seven business days, about any changes to your customer information, including your Visa or MasterCard credit card or bank account details by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile, or by visiting one of our stores.

f. As part of our products and services, we offer access to the internet. We are not responsible for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say otherwise.

4. Freedom

a. Freedom is available with three options:

     I. Freedom with a Monthly Limit, where you limit payments from your credit card or bank account to only one new Freedom Plan every month. If you use up all of the balance on your selected Freedom Plan before the end of the month period we will not automatically charge you for another Freedom Plan until the month period expires or

     II. Freedom with No Limit, where your credit card or bank account is charged automatically with a new Freedom Plan every 30 days or when your Freedom balance has been reduced to QR 20.00, whichever happens first;

     III. Freedom Roaming Extra, where your credit card or bank account will be charged automatically with a new Freedom Roaming Extra Plan every 30 days or when your balance has been reduced to QR 20.

b. If you choose Freedom with a Monthly Limit and you use up your Freedom Plan before the end of the month period, you can continue using our products and services when you top up a Red Plan at any time. When the next month period begins, we will automatically charge you for your next Freedom Plan. If you have balance remaining on your Red Plan and balance remaining on your Freedom Plan, the two balances will be consolidated to spend on our services.

c. You can change your Freedom Plan, payment option, or your payment details by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile or by visiting one of our stores.

d. If you cancel your Freedom payments, or for any reason we cannot charge your credit card or bank account when your next payment is due:

     I. You will be able to receive calls for up to 120 days starting from the date you top up a Freedom Plan.

     II. We will end this agreement after 120 days starting from the date you last bought a Freedom Plan, or earlier if agreed with you.

     III. You will be able to reactivate your mobile number within 180 days of the date you last topped up a Freedom Plan. To do this you will need to call our Customer Care team on 800 7111 or 111 from your Vodafone mobile to unbar and reactivate your number.

5. Red

a. You can top up a Red Plan using one of the methods set out in clause 6(a)(ii). .

b. You will be able to receive calls for up to 120 days starting from the date you last topped up a Red Plan.

c. If you do not top up another Red Plan within 120 days of your last Red top up, we will end this agreement.

d. You will be able to reactivate your mobile number within 180 days of the date you last topped up a Red Plan. To do this you will need to call our Customer Care team on 800 7111 or 111 from your Vodafone mobile to unbar and reactivate your number.

6. Payment

a. We accept the following payment methods:

• For Freedom:
  • By registering your credit card; or
  • Authorising us to directly debit your bank account;
• For Red:
  • In advance using:
    • Cash; or
    • Your credit or debit card.

7. Add-ons

a. Add-ons are value bundles that you can purchase in addition to your Freedom or Red Plan.

b. You can add Add-ons to your Freedom or Red plan at any time.

c. The balance and validity period of the Add-on may vary depending on which Add-on you purchase and are set out in our rate card.

d. Any entitlements under an Add-on which are not used at the end of the validity period will be forfeited.

e. Add-ons cannot be used when you are roaming overseas.

f. Add-ons are non-refundable.

8. Bonuses

a. The availability, validity period and balance of your Bonuses depend on which Freedom or Red plan you purchase and are set out in our rate card.

b. Bonuses are added to your Freedom or Red plan every time you top up as set out in clauses 4 and 5 above.

c. You will lose the remaining balance of your Bonuses if you fail to purchase a Freedom or Red plan at least once every 60 days.

d. Your Bonuses will accumulate every time you purchase your Freedom or Red plan. However, there is a maximum amount of Freedom or Red bonuses that you can accumulate as set out in our rate card.

e. Any additional Bonus value which exceeds the maximum amount that is set out in our rate card will be forfeited.

9. Validity Period

a. The balance included in your Freedom Plan or Red Plan is available for you to use for a set period of time (the validity period). The validity period depends on which Freedom Plan, Red Plan or Add-ons you purchase and is set out in our rate card. To find out how long the balance included in your Freedom Plan, Red Plan or Add-ons will last, visit any of our stores or see our website at www.vodafone.com.qa

10. Numbers

a. You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers and My Numbers online or in our stores.

b. There are different reservation charges for My Numbers and Star Numbers. You can find out the reservation charge for the Star Number or My Number you want from our website at www.vodafone.com.qa or any of our retail stores.

c. All mobile numbers belong to the State of QATAR. The Supreme Council for Information and Communications Technology (ictQATAR) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number or My Number entitles you to use that number, but it will still belong to the State of QATAR.

d. All reserved numbers must be assigned to an active Red or Freedom Plan. If you cancel your Red or Freedom Plan or this agreement ends, after 180 days the number will be made available for people to reserve.

e. We can refund the reservation charge for Star Numbers and My Numbers in line with our Number Policy, which you can get from our website (www.vodafone.com.qa) and at our stores.

11. Roaming

a. Roaming allows you to use our products and services when travelling outside Qatar.

b. If you are using Red, Freedom with No Limit or Freedom with a Monthly Limit, roaming will only be available in certain countries. You can get a list of those countries from our website at www.vodafone.com.qa/roaming or by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile in Qatar or +974 7700 7111 if you are roaming.

c. If you choose Freedom Roaming Extra, you will be able to roam in all countries where we have a roaming partner. You can get a full list of those countries form our website at www.vodafone.com.qa/roaming, at our stores, and by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile in Qatar or +974 7700 7111 if you are roaming.

d. If you choose Freedom Roaming Extra, and you miss a payment for any reason, you will only be able to roam to those countries described in clause 9(b) until we receive your next Freedom payment.

e. Our roaming charges are set out in the rate card, which is on our website at www.vodafone.com.qa/roaming.

f. If we do not receive usage information from our roaming partners at the time you use roaming on Freedom Roaming Extra, there will be a delay in us taking the charges from your balance. This delay may be up to 45 days.

g. We will deduct the charges directly out of your existing plan.

h. If your roaming charges exceed the existing balance of your Plan, or you have reached a negative balance, then you will be charged for the outstanding negative balance amount plus another Plan to ensure you remain with a positive balance.

12. Ending this agreement

a. We have the right to end this agreement if:

• you break any of the terms and conditions of this agreement; or
• our public mobile telecommunications licence ends.

     If we are going to end this agreement we will tell you by SMS.

b. You can cancel this agreement at any time by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile or by visiting one of our stores. We will not refund any remaining balance on your Freedom Plan or your Red Plan.

c. If you cancel your Freedom Roaming Extra Plan and within 45 days we receive roaming charges which are not covered by any remaining balance on your Plan, we can recover the difference from your credit card or bank account and/or any future top ups you may make.

d. If you are not satisfied with any products or services, phone our Customer Care team on 800 7111 or 111 from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.

13. Lost, stolen and damaged SIM cards

a. If your SIM card is lost, damaged, or stolen, you must immediately phone our Customer Care team on 800 7111 or 111. We will then:

• lock the SIM card to prevent further calls being made; and
• make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)

b. We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.com.qa).

14. Refunds and returns

a. We pay refunds for our goods and services in line with our Online Sales Returns Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.com.qa and our stores.

b. We pay refunds for Star Numbers and My Numbers in line with our number policy which you can get from our website at www.vodafone.com.qa and from our stores..

15. Accepting the terms and conditions of this agreement

When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.com.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours.

16. General

a. We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.com.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.

b. We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.com.qa) and we will tell you about the changes in any other way available to us.

c. If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.com.qa/terms), the online version will apply.

d. Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this Agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.

e. How we can use your personal information is governed by this agreement and our Data Privacy Policy, which is on our website at www.vodafone.com.qa.

f. We will not be liable for any loss or damage (including indirect loss) relating to the products and services, except for any liability we have to accept by law.

g. If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.