Terms and conditions for Vodafone Broadband customers

If you are a Vodafone Broadband customer, the terms and conditions set out below will govern your use of our Services, and the contractual relationship between us.

If you receive other services from us, other terms may also apply to you. These terms may be found on our Website.

1. Interpretation

2. Commencement and Term

(a) This Agreement begins when we set up your connection to our Services to be available for your use.

(b) This Agreement continues on a month by month basis until it is terminated in accordance with these terms and conditions.

3. Coverage and Services

(a) While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of our control.

(b) You agree that you will not use the Services:

• in a way which breaks any law or infringes anyone’s legal rights;
• to obtain unauthorised access to anyone’s computer or communications equipment;
• to annoy anyone or to interfere with anyone else’s use of our Services.

(c) We reserve the right to remove any material from our servers which we consider, in our reasonable opinion, to breach the terms of this Agreement or any law.

(d)The Services may be changed, modified, advanced, suspended or removed by us. We will notify you before doing this, or introducing substitute or new services in accordance with paragraph 18.

(e) You agree to follow our instructions about the use of the Services and ensure that all Users meet your responsibilities when using your Service. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.

(f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.

(g) Using or agreeing to use the Services does not give you any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.

(h) You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend your use of the Services.

(i) You acknowledge that our control of data speeds is limited to our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for you to achieve your desired or expected speed or latency.

(j) The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet, or the configuration or limitations of your, or your intended recipient's, hardware or other device.

4. Charges

(a) Payment for the Services can only be done in advance through credit card or bank account.

(b) We will charge your credit card or bank account every thirty days.

(c) You are responsible for all Charges, and for all data used under your Account.

5. Limitation of Liability

(a) Except where we cause direct damage to your property due to our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to you or anyone claiming through you, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, or any form of indirect or consequential loss whatsoever, arising from:

• your connection to our network or the content or supply of any Services;
• the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
• the fitness of all or any of the Services for any particular purpose;
• the inaccurate or incomplete transmission of any data;
• any other matter which relates to this Agreement.

(b) Except as set out above, we have no other liability to you or any other person in respect of this Agreement.

6. Access to Premises

You will allow us or our Agents access to your property to perform our obligations under this Agreement. We will always try to give you reasonable prior notice if we require access to your premises and we will ensure that we or our Agents carry sufficient proof of identity. If you do not allow us to access your premises your ability to use the Services may be adversely affected.

7. Provision of Hardware and Additional Services

(a) If you have acquired any hardware from us, or from one of our dealers or Agents, all claims in relation to those products are covered by the warranty, if any, offered by the relevant manufacturer.

(b) If you have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by us, we are not under any obligation to take any action so that you can access any such Services.

(c) We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services. Where Services are provided by a third party we accept no responsibility or liability for their quality or the nature of their content.

8. Privacy

(a) Vodafone’s use of your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed at http://www.vodafone.com.qa

(b) We may provide your personal information to public sector agencies in order for them to investigate an offence.

(c) Subject to any rights you may have under any applicable laws or regulations, we will not be liable to you, or to anyone else, for:

• the content or lack of confidentiality of any services you use;
• any disclosure we make by law to a public sector agency.

9. Disconnection of Services

(a) You may discontinue your connection to our network or give up any Service at any time by calling our customer care team on 111. Any remaining data on your account will not be refundable.

(b) We can suspend, Bar, Re-direct or restrict your use of any or all of the Services or disconnect your connection if:

• payment from your credit card or bank account is not received ;
• you do not abide by the terms and conditions in this Agreement;
• you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way;
• you are abusive or offensive to us, our dealers or agents, or any other person;
• we suspect you of using the services for any illegal or fraudulent activity; or
• all of the services are permanently or temporarily (for any reason) unavailable to you;

(c) If we suspend your use of our Services, we will try to contact you before doing so.

(d) Where we suspend, Bar, re-direct or restrict the Services all Charges will continue to apply.

10. Transferring Responsibilities

(a) Your interests in this Agreement are personal to you and you may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without our consent. If you are a company and your effective management or control is changed in any way, we may treat this as a transfer of this Agreement entitling us to end it.

(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee.

11. Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, we may disconnect your connection or terminate particular Services:

• if any of our licences to operate our network is ended or suspended.

12. Notices and Variations of Charges, Terms and Pricing Plans

(a) We may change this Agreement and any free Services at any time. Changes will be posted on our Website. Please check this regularly for updates.

(b) We may vary the charges set out in our Pricing Plan(s) at any time. We will give you at least 21 business days’ prior notice. We will notify you of these changes by posting them on our Website. Please check our Website regularly for updates. For the avoidance of doubt, we may not notify you of price decreases or of promotional offers.

13. Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

14. Agents of Vodafone

(a) We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation.

(b) Invoices issued by our Agent will be binding on you.