eShop Manager
Consistent with our customer obsessed focused, the eShop Manager is challenged with shifting key sales transactions online and driving sales related cross-channel initiatives to meet online sales targets and create a simplified, seamless anytime anywhere shopping experience across all channels. Specifically the eShop manager is responsible for: Meeting sales targets and driving sales from higher ARPU customers with a lower COA Developing the online channel into a significant contributor to sales and customer experience Defining and implementing plans for cross channel customer journeys
Quality Engineer
Accountable for the Quality Assurance of the Fixed network incl. alignment with Access, Transmission, RAN, OSP, Core and IP to fulfil the quality, capacity and QoS requirements, in line with VF Group standards and the agreed network and roll out KPIs
Transmission Engineer
Accountable for the planning and realization of all national and international Transmission Networks (MW, PDH, SDH, xWDM,…) incl. alignment with Access Transmission, RAN, OSP, Core and IP to fulfil the capacity requirements, in line with VF Group Transport Roadmap and the agreed network and roll out KPIs
Problem Manager
Work in conjunction with other Problem Managers to own and execute the problem management process for VF Qatar to ensure all major and recurring incidents are investigated effectively and ensuring repetition of incidents is eliminated.
Government Relations Manager
Participate in the development of Government relations policies, processes and procedures and manages the implementation to ensure all relevant legislative requirements are met in a timely fashion. To manage the team to ensure all tasks related to the processing of Vodafone employees immigration requirements and ensure compliance with new and existing employees to the immigrations laws and policies of the State of Qatar.
Experience Design Lead
This role is to ensure customer obsession is delivered through all our delivery value streams - as well as promoting ‘end to end’ value streams design, definition & measurement, in both operational and non-operational areas of the business.
Lead Trainer
Delivering the best customer experience through effective training development and delivery specifically for products, systems and network
Customer Experience Manager
Role purpose: To design and report customer experience indicators to measure VF Qatar customers experience while using VF products and services on our network. To ensure our CCSM systems and processes allow VF to maximise revenue opportunity and minimise revenue suppression through innovative customer centric service management and optimisation techniques. To liaise with VF Marketing, Enterprise, Customer care and Technology business units to help exploit our customer centric data. To support the wider VF business with customer centric experience and usage insights and to assist with the seamless cost effective integration of Touch point data feeds into other business solutions and applications.
Senior Customer Value Manager
Reporting to the Head of Customer Value Management & Insights, Senior Customer Value manager to will be tasked with developing the retention & up-sell/cross-selling strategy for driving additional value from existing customers through a deep and sustained customer understanding including incorporation of strategy into both short & medium term plans.
