My Troubleshooting guide

  • Balance SMS Language Change

    • Make sure you followed the below steps:

    • 1. Dial *100#
    • 2. Select Option 3 (My Account)
    • 3. Select Option 6 (Menu language)
    • 4. Then, Select the correct language: Option 1 (English), Option 2 (Arabic)
    • 5. Restart Handset

    • If the issue still persists, please contact us and we will help you further or raise a complaint for you.

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Balance SMS language you are currently receiving
    • 2. Balance SMS language you want to receive.
    • 3. Last date/time of receiving incorrect SMS language
  • Cannot update contact numbers

    • Make sure that all required information (*) are filled in.

    • Make sure that there are no other accounts registered under your QID

    • Restart your handset

    • If the issue still persists, please contact us and we will help you further or raise a complaint for you.

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Error message you receive while updating
  • Cannot update Internet Settings

    • Send 'internet' to 802. NOTE: Messages to 802 are Free

    • If it does not work, try *100# and select “My Settings” option to request the internet settings.

    • For Android phones, internet settings have to be configured manually.

    • Restart your handset

    • If you still cannot connect, try another handset

    • If the issue still persists, please contact us and we will help you further or raise a complaint for you.

    Please follow steps given below for manual settings:

    Apple iPhone: 5, 5s, 6, 6s, 6 Plus, 6s Plus, 7

    • • Press Settings.
    • • Press Mobile.
    • • Press Mobile Data Network.
    • • Enter APN: web.vodafone.com.qa
    • • Press "APN" below "MOBILE DATA".
    • • Key in web.vodafone.com.qa
    • • Save settings
    • • Press Mobile.
    • • Press Settings.
    • • Return to the home screen
    • • Press the Home key to return to the home screen.

    Samsung: Note 2, Galaxy S2, S3 & etc.

    • • Press the Menu Key & Press Settings
    • • Press Wireless & network
    • • Press Mobile networks
    • • Press Access Point Names
    • • Press the Menu Key & Press New APN
    • • Press Name
    • • Enter: VFQ Internet
    • • Press APN
    • • Key in web.vodafone.com.qa
    • • Press Authentication type
    • • Press None
    • • Press APN Type
    • • Press Internet
    • • Press the Menu Key & Press Save

    Samsung: Galaxy S6, S6 Edge, Note 4, Note 5 & etc.

    • • Slide your finger down the display starting from the top edge of your phone.
    • • Press the settings icon.
    • • Press more networks.
    • • Press Mobile networks.
    • • Press Access Point Names.
    • • Create new data connection
    • • Press the new data connection icon.
    • • Enter data connection name
    • • Press Name.
    • • Key in Vodafone Internet and press OK.
    • • Enter APN: web.vodafone.com.qa
    • • Press APN.
    • • Key in web.vodafone.com.qa and press OK.
    • • Enter country code
    • • Press MCC.
    • • Key in 427 and press OK.
    • • Enter network code
    • • Press MNC.
    • • Key in 02 and press OK.
    • • Select authentication type
    • • Press Authentication type.
    • • Press PAP.
    • • Select APN type
    • • Press APN type.
    • • Key in default and press OK.
    • • Select data bearer
    • • Press Bearer.
    • • Press Unspecified.
    • • Save and activate data connection
    • • Press the menu icon.
    • • Press Save.
    • • Press the field next to the data connection to fill in the field.
    • • Return to the home screen
    • • Press the Home key to return to the home screen.

    Nokia: Any Nokia device

    • • Slide your finger down the display starting from the top edge of your phone.
    • • Press ALL SETTINGS.
    • • Press mobile+SIM.
    • • Press SIM settings.
    • • Create new data connection
    • • Press the indicator next to "Manual Internet APN".
    • • Enter APN: web.vodafone.com.qa
    • • Press the field below "APN" and key in Vodafone Internet
    • • Save data connection
    • • Press the save icon.
    • • Return to the home screen
    • • Press the home icon to return to the home screen.

    Sony: Any Sony device

    • • Slide two fingers down the display starting from the top edge of your phone.
    • • Press Settings.
    • • Press More....
    • • Press Mobile networks.
    • • Press Access Point Names.
    • • Create new data connection
    • • Press the new data connection icon.
    • • Enter data connection name
    • • Press Name.
    • • Key in Vodafone Internet and press OK.
    • • Enter APN: web.vodafone.com.qa
    • • Press APN.
    • • Key in web.vodafone.com.qa and press OK.
    • • Press OK.
    • • Enter country code
    • • Press MCC.
    • • Key in 472 and press OK.
    • • Enter network code
    • • Press MNC.
    • • Key in 02 and press OK.
    • • Select authentication type
    • • Press Authentication type.
    • • Press PAP.
    • • Select APN type
    • • Press APN type.
    • • Key in default and press OK.
    • • Select data bearer
    • • Press Bearer.
    • • Press Unspecified.
    • • Save and activate data connection
    • • Press the menu icon.
    • • Press Save.
    • • Press the field next to the data connection to fill in the field.
    • • Return to the home screen
    • • Press the home icon to return to the home screen.

    Vodafone: Any Vodafone device

    • • Slide two fingers down the display starting from the top edge of your phone.
    • • Press the settings icon.
    • • Press More.
    • • Press Mobile networks.
    • • Press Access point names.
    • • Create new data connection
    • • Press the create data connection icon.
    • • Enter data connection name
    • • Press Name.
    • • Key in Vodafone Internet and press OK.
    • • Enter APN: web.vodafone.com.qa
    • • Press APN.
    • • Key in web.vodafone.com.qa and press OK.
    • • Enter country code
    • • Press MCC.
    • • Key in 472 and press OK.
    • • Enter network code
    • • Press MNC.
    • • Key in 02 and press OK.
    • • Select authentication type
    • • Press Authentication type.
    • • Press PAP.
    • • Select APN type
    • • Press APN type.
    • • Key in default and press OK.
    • • Select data bearer
    • • Press Bearer.
    • • Press Unspecified.
    • • Save and activate data connection
    • • Press the menu icon.
    • • Press Save.
    • • Press the field next to the data connection to fill in the field.
    • • Return to the home screen
    • • Press the Home key to return to the home screen.
  • Cannot Receive Notification SMS

    • This is probably because the notification number you selected at the time of registration is not the same as your current number.

    • If issue persists, please contact us and we will help you further on this issue or raise a complaint for you

  • Still unable to make calls after payment

    • Make sure you payed all your outstanding amount and there are no pending payments

    • Payments made will take up to 30 mins to be reflected

    • Please try to restart your handset or try your SIM on a different handset

    • After restarting and switching handsets, test if outgoing calls can be made

    • If the issue still persists, please contact us and we will help you further or raise a complaint for you.

  • Plan Non-Renewal

    • Check your balance via *129# as it will trigger renewal of plan bundles

    • Please try to restart your handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. MB/SMS/MIN you were supposed to receive
    • 2. MB/SMS/MIN you used
    • 3. Any recent plan modification requests
    • 4. Details of the request, what was modified and when was the request done
  • Unable to recharge with voucher/scratch card

    • Make sure you used the below steps to recharge:

    • 1. Dial *127*< PIN ># or
    • 2. *100# and follow the menu; Recharge your account > Enter the recharge card /voucher number, then you will receive SMS notification when completed.

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Recharge type/value/date
    • 2. Error message on recharge
    • 3. Channel of reload
    • 4. Voucher/card serial number
  • Bill not received

    • Make sure to:

    • 1. Check your junk and spam folders
    • 2. Check if the email you provided is active

    • Please note that some corporate email addresses block external emails

    • If all the above steps fail, please contact us to help you further

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Last time you received bill
    • 2. Your email address
    • 3. Alternate email address
  • Incorrect Charging

    • Please try to restart your handset or try your SIM on a different handset

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Incorrectly charged product
    • 2. Date/Time of Incident
    • 3. Plan, extras and bonuses
  • Missing credit

    • Please make sure that you do not have any:

    • 1. Third party services active on your number
    • 2. Data being consumed with multiple pages open in your browser
    • 3. Advance credit pending payments (prepaid only)
    • 4. No ongoing data sessions

    • Please try to restart your handset or try your SIM on a different handset

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Balance before missing credit
    • 2. Date of missing credit
    • 3. Last recharge
    • 4. Your usage (Data/SMS/Calls)
  • Credit not received after migration

    • Check your balance via *129# (*130#-Connect) as it will trigger renewal of plan bundles

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Date of Plan Change
    • 2. Details from the SMS received after the Plan Change has been completed (Date received and what was stated in the SMS
    • 3. MB/SMS/MIN you were supposed to receive
    • 4. MB/SMS/MIN you used
    • 5. Any recent plan modification requests
  • Cannot make Local/International Calls

    • Please check:

    • 1. If you have enough balance to make calls
    • 2. For any recent plan modification requests
    • 3. Cancel all network barring on your phone

    • Please try to restart your handset or try your SIM on a different handset

    NOTE: if your handset is from outside Qatar, it might be locked to another service provider and should be unlocked by the other service provider.

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Issue with local, international calls or both.
    • 2. Date/Time of issue
    • 3. Frequency of problem
    • 4. Issue with all numbers or specific numbers only
    • 5. Any error message when making calls
    • 6. Type of complaint (dropped call, number unreachable)
    • 7. Location when trying to make the call
    • 8. Recipient details (Location, B-Number)
    • 9. Timestamp of the recent failed call attempt

    DEACTIVATING CLIR (Calling Line Identification Restriction)

    • 1. For Samsung (Android Ver 5.0 and above): Settings--Applications--Phone--More Settings--Show My Caller ID--Network Default
    • 2. For Samsung (Android Ver 5.0 and below): Settings—Call Settings—Additional Settings-- Show My Caller ID--Network Default
    • 3. For Other Android Phone: Open Phone—Settings—Disable Caller ID by Google.
    • 4. For iPhones: dial *#31# and CLIR will automatically be deactivated.
  • Cannot receive Local/International Calls

    • Please check:

    • 1. Cancel all call diversions
    • 2. Check for offline mode status on the handset
    • 3. Select network manually
    • 4. Switch network between 2G and 3G
    • 5. Cancel all network barring on your phone

    • Please try to restart your handset or try your SIM on a different handset

    NOTE: If you recently came back to Qatar and the SIM card is not being connected to Vodafone Qatar network, you might not be able to receive calls. In this Case: search for the available networks manually and choose Vodafone Qatar, SIM will be connected again to the home network and you will be able to receive calls normally.

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Issue with local, international calls or both.
    • 2. Date/Time of issue
    • 3. Frequency of problem
    • 4. Issue with all numbers or specific numbers only
    • 5. Any error message when making calls
    • 6. Type of complaint (dropped call, number unreachable)
    • 7. Location when trying to make the call
    • 8. Recipient details (Location, B-Number)
    • 9. Timestamp of the recent failed call attempt

    DEACTIVATING CLIR (Calling Line Identification Restriction)

    • 1. For Samsung (Android Ver 5.0 and above): Settings--Applications--Phone--More Settings--Show My Caller ID--Network Default
    • 2. For Samsung (Android Ver 5.0 and below): Settings—Call Settings—Additional Settings-- Show My Caller ID--Network Default
    • 3. For Other Android Phone: Open Phone—Settings—Disable Caller ID by Google.
    • 4. For iPhones: dial *#31# and CLIR will automatically be deactivated.
  • Cannot Receive Calls - Voicemail/Call Diverts Activated Troubleshooting

    • If there is a voice mail greeting active on your phone, use code (**004*121#)

    • Check diversions from the handset and cancel all diversions

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Receiving messages from 121?
    • 2. Switched the voicemail off before through the deactivation code or by using *100#?
  • Data Issues

    • Check for any barring on your number

    • Make sure your Wi-Fi is switched off and mobile data is on

    • Check if you have enough data balance to use mobile internet

    • Check if you have any plan modifications request in progress

    • Select network manually

    • Please see below for more information on how to configure internet settings:

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Last successful data usage
    • 2. Data services activated recently
    • 3. Frequency of issue
    • 4. Type of complaint (Slow Data Performance/No Internet)
    • 5. Time stamp of failed attempt

    Apple iPhone: 5, 5s, 6, 6s, 6 Plus, 6s Plus, 7

    • • Press Settings
    • • Press Mobile
    • • Press Mobile Data Network
    • • Enter APN: web.vodafone.com.qa
    • • Press "APN" below "MOBILE DATA"
    • • Key in web.vodafone.com.qa
    • • Save settings
    • • Press Mobile
    • • Press Settings
    • • Return to the home screen
    • • Press the Home key to return to the home screen

    Samsung: Note 2, Galaxy S2, S3 & etc.

    • • Press the Menu Key &Press Settings
    • • Press Wireless & network
    • • Press Mobile networks
    • • Press Access Point Names
    • • Press the Menu Key &Press New APN
    • • Press Name
    • • Enter: VFQ Internet
    • • Press APN
    • • Key in web.vodafone.com.qa
    • • Press Authentication type
    • • Press None
    • • Press APN Type
    • • Press Internet
    • • Press the Menu Key &Press Save

    Samsung: Galaxy S6, S6 Edge, Note 4, Note 5 & etc.

    • • Slide your finger down the display starting from the top edge of your phone
    • • Press the settings icon
    • • Press More networks
    • • Press Mobile networks
    • • Press Access Point Names
    • • Create new data connection
    • • Press the new data connection icon
    • • Enter data connection name
    • • Press Name
    • • Key in Vodafone Internet and press OK
    • • Enter APN: web.vodafone.com.qa
    • • Press APN
    • • Key in web.vodafone.com.qa and press OK
    • • Enter country code
    • • Press MCC
    • • Key in 427 and press OK
    • • Enter network code
    • • Press MNC
    • • Key in 02 and press OK
    • • Select authentication type
    • • Press Authentication type
    • • Press PAP
    • • Select APN type
    • • Press APN type
    • • Key in default and press OK
    • • Select data bearer
    • • Press Bearer
    • • Press Unspecified
    • • Save and activate data connection
    • • Press the menu icon
    • • Press Save
    • • Press the field next to the data connection to fill in the field
    • • Return to the home screen
    • • Press the Home key to return to the home screen

    Nokia: Any Nokia device

    • • Slide your finger down the display starting from the top edge of your phone
    • • Press ALL SETTINGS
    • • Press mobile+SIM
    • • Press SIM settings
    • • Create new data connection
    • • Press the indicator next to "Manual Internet APN"
    • • Enter APN: web.vodafone.com.qa
    • • Press the field below "APN" and key in Vodafone Internet
    • • Save data connection
    • • Press the save icon
    • • Return to the home screen
    • • Press the home icon to return to the home screen

    Sony: Any Sony device

    • • Slide two fingers down the display starting from the top edge of your phone.
    • • Press Settings
    • • Press More...
    • • Press Mobile networks
    • • Press Access Point Names
    • • Create new data connection
    • • Press the new data connection icon
    • • Enter data connection name
    • • Press Name
    • • Key in Vodafone Internet and press OK
    • • Enter APN: web.vodafone.com.qa
    • • Press APN
    • • Key in web.vodafone.com.qa and press OK
    • • Press OK
    • • Enter country code
    • • Press MCC
    • • Key in 472 and press OK
    • • Enter network code
    • • Press MNC
    • • Key in 02 and press OK
    • • Select authentication type
    • • Press Authentication type
    • • Press PAP
    • • Select APN type
    • • Press APN type
    • • Key in default and press OK
    • • Select data bearer
    • • Press Bearer
    • • Press Unspecified
    • • Save and activate data connection
    • • Press the menu icon
    • • Press Save
    • • Press the field next to the data connection to fill in the field
    • • Return to the home screen
    • • Press the home icon to return to the home screen

    Vodafone: Any Vodafone device

    • • Slide two fingers down the display starting from the top edge of your phone
    • • Press the settings icon
    • • Press More
    • • Press Mobile networks
    • • Press Access point names
    • • Create new data connection
    • • Press the create data connection icon
    • • Enter data connection name
    • • Press Name
    • • Key in Vodafone Internet and press OK
    • • Enter APN: web.vodafone.com.qa
    • • Press APN
    • • Key in web.vodafone.com.qa and press OK
    • • Enter country code
    • • Press MCC
    • • Key in 472 and press OK
    • • Enter network code
    • • Press MNC
    • • Key in 02 and press OK
    • • Select authentication type
    • • Press Authentication type
    • • Press PAP
    • • Select APN type
    • • Press APN type
    • • Key in default and press OK
    • • Select data bearer
    • • Press Bearer
    • • Press Unspecified
    • • Save and activate data connection
    • • Press the menu icon
    • • Press Save
    • • Press the field next to the data connection to fill in the field
    • • Return to the home screen
    • • Press the Home key to return to the home screen
  • Using app over Wi-Fi

    • You can use My Vodafone App up to 5 times on Wi-Fi or up to 1 week.

    • Whatever is reached first, the app will ask you to disable Wi-Fi and re-authenticate using Vodafone Qatar 3G/4G network.

    • For security reasons you need to turn off Wi-Fi and connect to 3G/4G Vodafone Qatar network or roaming network, either after 5 times on Wi-Fi or after 1 week.

    • After authentication you can continue using the app over Wi-Fi.

  • Bill details error

    Bill Error Message

    • The reason why you are seeing this message is because your number is not matching the Contact number you provided during your registration with Vodafone.

    • Please call our contact centre or visit the nearest store if you want to change the registered contact number in our system with your current number.

  • Can’t see product and Extras in homepage

    • Check if you are using the same SIM (Number) as you registered to check- in to the app. To check the number, go to menu and the number will be displayed as the “Welcome (Your Number)”.

    • Please call our contact centre or visit the nearest store if you have to change the registered contact number in our system with your current number.

  • App Crash

    • Uninstall the App

    • Go to the App Store/Play Store, download and re-install the App again

  • Unable to view Homepage/Available Balance

    You may not be authenticated:

    • Turn off Wi-Fi data completely

    • Check if network time is the phone time

    • If using a dual sim phone, put Vodafone as SIM1, turn off SIM2 completely

  • Dropped Calls

    • Please make sure that your SIM is active

    • Check for your area coverage on our website or My Vodafone app.

    • Select network manually

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Were you able to make successful calls in this area before?
    • 2. Start date of issue
    • 3. Experiencing issues with all areas and numbers or specific only?
    • 4. Issue indoors or outdoors?

    NOTE: If you have another Vodafone SIM and it works fine in the same location, we advise you to attempt to replace your SIM at the nearest Vodafone Store as it could be a faulty SIM card.

  • Network fluctuation

    • Please make sure that your SIM is active

    • Check for your area coverage on our website or My Vodafone app.

    • Select network manually

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Were you able to make successful calls in this area before?
    • 2. Start date of issue
    • 3. Experiencing issues with all areas and numbers or specific only?
    • 4. Issue indoors or outdoors?

    NOTE: If you have another Vodafone SIM and it works fine in the same location, we advise you to attempt to replace your SIM at the nearest Vodafone Store as it could be a faulty SIM card.

  • Indoor/Outdoor coverage issue

    • Please make sure that your SIM is active

    • Check for your area coverage on our website or My Vodafone app.

    • Select network manually

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Were you able to make successful calls in this area before?
    • 2. Start date of issue
    • 3. Experiencing issues with all areas and numbers or specific only?
    • 4. Issue indoors or outdoors?

    NOTE: If you have another Vodafone SIM and it works fine in the same location, we advise you to attempt to replace your SIM at the nearest Vodafone Store as it could be a faulty SIM card.

  • Slow data performance issue

    • Please make sure that your SIM is active

    • Check for your area coverage on our website or My Vodafone app.

    • Select network manually

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Were you able to make successful calls in this area before?
    • 2. Start date of issue
    • 3. Experiencing issues with all areas and numbers or specific only?
    • 4. Issue indoors or outdoors?

    NOTE: If you have another Vodafone SIM and it works fine in the same location, we advise you to attempt to replace your SIM at the nearest Vodafone Store as it could be a faulty SIM card.

  • Voice Quality issue

    • Please make sure that your SIM is active

    • Check for your area coverage on our website or My Vodafone app.

    • Select network manually

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Were you able to make successful calls in this area before?
    • 2. Start date of issue
    • 3. Experiencing issues with all areas and numbers or specific only?
    • 4. Issue indoors or outdoors?

    NOTE: If you have another Vodafone SIM and it works fine in the same location, we advise you to attempt to replace your SIM at the nearest Vodafone Store as it could be a faulty SIM card.

    Manual Settings

    Apple iPhone: 5, 5s, 6, 6s, 6 Plus, 6s Plus, 7

    • • Press Settings
    • • Press Mobile
    • • Press Mobile Data Network
    • • Enter APN: web.vodafone.com.qa
    • • Press "APN" below "MOBILE DATA"
    • • Key in web.vodafone.com.qa
    • • Save settings
    • • Press Mobile
    • • Press Settings
    • • Return to the home screen
    • • Press the Home key to return to the home screen

    Samsung: Note 2, Galaxy S2, S3 & etc.

    • • Press the Menu Key &Press Settings
    • • Press Wireless & network
    • • Press Mobile networks
    • • Press Access Point Names
    • • Press the Menu Key &Press New APN
    • • Press Name
    • • Enter: VFQ Internet
    • • Press APN
    • • Key in web.vodafone.com.qa
    • • Press Authentication type
    • • Press None
    • • Press APN Type
    • • Press Internet
    • • Press the Menu Key &Press Save

    Samsung: Galaxy S6, S6 Edge, Note 4, Note 5 & etc.

    • • Slide your finger down the display starting from the top edge of your phone
    • • Press the settings icon
    • • Press More networks
    • • Press Mobile networks
    • • Press Access Point Names
    • • Create new data connection
    • • Press the new data connection icon
    • • Enter data connection name
    • • Press Name
    • • Key in Vodafone Internet and press OK
    • • Enter APN: web.vodafone.com.qa
    • • Press APN
    • • Key in web.vodafone.com.qa and press OK
    • • Enter country code
    • • Press MCC
    • • Key in 427 and press OK
    • • Enter network code
    • • Press MNC
    • • Key in 02 and press OK
    • • Select authentication type
    • • Press Authentication type
    • • Press PAP
    • • Select APN type
    • • Press APN type
    • • Key in default and press OK
    • • Select data bearer
    • • Press Bearer
    • • Press Unspecified
    • • Save and activate data connection
    • • Press the menu icon
    • • Press Save
    • • Press the field next to the data connection to fill in the field
    • • Return to the home screen
    • • Press the Home key to return to the home screen

    Nokia: Any Nokia device

    • • Slide your finger down the display starting from the top edge of your phone
    • • Press ALL SETTINGS
    • • Press mobile+SIM
    • • Press SIM settings
    • • Create new data connection
    • • Press the indicator next to "Manual Internet APN"
    • • Enter APN: web.vodafone.com.qa
    • • Press the field below "APN" and key in Vodafone Internet
    • • Save data connection
    • • Press the save icon
    • • Return to the home screen
    • • Press the home icon to return to the home screen

    Sony: Any Sony device

    • • Slide two fingers down the display starting from the top edge of your phone
    • • Press Settings
    • • Press More...
    • • Press Mobile networks
    • • Press Access Point Names
    • • Create new data connection
    • • Press the new data connection icon
    • • Enter data connection name
    • • Press Name
    • • Key in Vodafone Internet and press OK
    • • Enter APN: web.vodafone.com.qa
    • • Press APN
    • • Key in web.vodafone.com.qa and press OK
    • • Press OK
    • • Enter country code
    • • Press MCC
    • • Key in 472 and press OK
    • • Enter network code
    • • Press MNC
    • • Key in 02 and press OK
    • • Select authentication type
    • • Press Authentication type
    • • Press PAP
    • • Select APN type
    • • Press APN type
    • • Key in default and press OK
    • • Select data bearer
    • • Press Bearer
    • • Press Unspecified
    • • Save and activate data connection
    • • Press the menu icon
    • • Press Save
    • • Press the field next to the data connection to fill in the field
    • • Return to the home screen
    • • Press the home icon to return to the home screen

    Vodafone: Any Vodafone device

    • • Slide two fingers down the display starting from the top edge of your phone
    • • Press the settings icon
    • • Press More
    • • Press Mobile networks
    • • Press Access point names
    • • Create new data connection
    • • Press the create data connection icon
    • • Enter data connection name
    • • Press Name
    • • Key in Vodafone Internet and press OK
    • • Enter APN: web.vodafone.com.qa
    • • Press APN
    • • Key in web.vodafone.com.qa and press OK
    • • Enter country code
    • • Press MCC
    • • Key in 472 and press OK
    • • Enter network code
    • • Press MNC
    • • Key in 02 and press OK
    • • Select authentication type
    • • Press Authentication type
    • • Press PAP
    • • Select APN type
    • • Press APN type
    • • Key in default and press OK
    • • Select data bearer
    • • Press Bearer
    • • Press Unspecified
    • • Save and activate data connection
    • • Press the menu icon
    • • Press Save
    • • Press the field next to the data connection to fill in the field
    • • Return to the home screen
    • • Press the Home key to return to the home screen
  • Payment failures

    • Make sure to keep a proof of your payment always

    • Make sure that you did not try to make payments through a different channel earlier

    • Make sure that the number you are paying for is active

    • If you used a recharge card to make the payment, make sure you used the correct Short Code (*100#)

    • Make sure that you used a recharged card with monetary value. If you used Internet recharge cards, payments will not be successful and card will be marked as used

    • If you received credits instead of payment, please contact us

    Bill Payments via Recharge Cards

    Below are the correct steps on how Postpaid customers can make bill payments via recharge cards.

    Step 1: Dial *100#

    Step 2: Select “My Account”

    Step 3: Select “Plan and Bill”

    Step 4: Select “Pay by Recharge Card”

    Step 5: Enter the x digit credit recharge card code in the available screen

    PLEASE NOTE: Recharge cards that can be used for this channel need to have a monetary value. If customers use Internet recharge cards, payments will not be successful and cards will be marked as used

    Customers may visit this link for more information: http://www.vodafone.qa/go/en/online-bill-payment

    • If the above steps are checked:

    Restart handset and switch network mode of the handset:

    iOS:

    Go to Settings > Cellular > Cellular Data Options > Voice & Data

    Select other network mode (4G/3G/2G) in which you are not currently connected. There may be different network modes available depending on where you are.

    ANDROID:

    Go to Settings > Mobile Networks > Network Mode

    Select other network mode [WCDMA only, GSM only, WCDMA/GSM (auto connect), LTE/WCDMA/GSM (auto connect)] in which you are not currently connected.

  • Can't send and receive roaming SMS

    • Make sure you activated roaming on your number

    • Check if you have the required balance to send/receive SMS on roaming charges

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. If you were unable to send SMS to a specific number or all numbers
    • 2. If you have a network signal
    • 3. Date/Time of last failed attempt
    • 4. Error message received

    • Please be advised to report all roaming related issues while you are still on roaming and facing the issue.

  • Can't send and receive roaming MMS

    • Make sure you activated roaming on your number

    • Check if you have the required balance to send/receive SMS on roaming charges

    • Make sure your number is not barred

    • Check the data settings on your phone (APN, gateway)

    • Check if the SMSC number is defined as +9747922222

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Location of the customer (Country, City, and Network Operator)
    • 2. Phone manufacturer / model being used (BlackBerry, iPhone, Nokia)
    • 3. Network operator detected
    • 4. Error message received
    • 5. Date/Time of last failed attempt

    Note: Please be advised to report all roaming related issues while you are still on roaming and facing the issue.

  • Can't make and receive roaming Calls

    • Make sure you activated roaming on your number

    • Make sure your number is not barred

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. If you were unable to make calls to a specific number or all numbers
    • 2. Dialling format used (00 or +)
    • 3. If you have a network signal
    • 4. Date/Time of last failed attempt
    • 5. Error message received

    Note: Please be advised to report all roaming related issues while you are still on roaming and facing the issue.

  • Roaming Registration

    • Make sure you activated roaming on your number

    • Make sure your number is not barred

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Location of the customer (Country, City, and Network Operator)
    • 2. Phone manufacturer / model being used (BlackBerry, iPhone, Nokia)
    • 3. Network operator detected
    • 4. Error message received
    • 5. Date/Time of last failed attempt

    Note: Please be advised to report all roaming related issues while you are still on roaming and facing the issue.

  • Cannot send local and International SMS

    • Please check:

    • 1. Country and access code are being entered correctly
    • 2. Your number is not barred
    • 3. You have available balance
    • 4. You try 00 and + format
    • 5. You enter number manually and not select from phonebook
    • 6. (+97477922222) MCN-Message Centre Number in use
    • 7. “Reply via Same Centre” is selected to NO
    • 8. Messages are sent via ‘’TXT’’
    • 9. Message validity to be set to the “maximum time”
    • 10. To select network manually
    • 11. To switch network mode to GSM

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Error message upon sending the SMS
    • 2. Ever been able to send local/INTL TXT before from current handset/SIM
    • 3. If you are facing any other network issues, e.g. making calls
    • 4. If unable to send SMS to all numbers or specific number only
  • Cannot receive local and International SMS

    • Please check:

    • 1. If you are able to send an SMS to yourself
    • 2. Your number is not barred
    • 3. Check if the international provider – from which the customer is supposed to receive an SMS has an agreement with Vodafone Qatar.
    • 4. (+97477922222) MCN-Message Centre Number in use
    • 5. “Reply via Same Centre” is selected to NO
    • 6. Messages are sent via ‘’TXT’’
    • 7. Message validity to be set to the “maximum time”
    • 8. To select network manually
    • 9. To switch network mode to GSM

    • Please try to restart your handset or try your SIM on a different handset

    NOTE: In case you are unable to receive text from only one particular (local) number and able to receive from all other numbers, advise the sender of SMS to check the service from his end as the issue could be at the sender’s end.

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Have you received SMS from same number before?
    • 2. Are you experiencing other issues(Calls/MMS/Data)
    • 3. Having trouble receiving SMS from other local and international numbers or just a specific number?
    • 4. Can you send an SMS to the same destination, where you can’t receive an SMS from?
  • Balance SMS Not Received through *129#

    • Please try to restart your handset or try your SIM on a different handset

    • Switch network mode of the handset:

    iOS:

    Go to Settings > Cellular > Cellular Data Options > Voice & Data

    Select other network mode (4G/3G/2G) in which you are not currently connected. There may be different network modes available depending on where you are.

    ANDROID:

    Go to Settings > Mobile Networks > Network Mode

    Select other network mode [WCDMA only, GSM only, WCDMA/GSM (auto connect), LTE/WCDMA/GSM (auto connect)] in which you are not currently connected.

    • Dial *129# or *100# again

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Issue with receiving balance SMS via *129#, *100# or both
    • 2. Issue start date/time
    • 3. Able to receive normal SMS?
    • 4. Handset manufacturer and model
  • Balance SMS Not Received through *130#

    • Please try to restart your handset or try your SIM on a different handset

    • Switch network mode of the handset:

    iOS:

    Go to Settings > Cellular > Cellular Data Options > Voice & Data

    Select other network mode (4G/3G/2G) in which you are not currently connected. There may be different network modes available depending on where you are.

    ANDROID:

    Go to Settings > Mobile Networks > Network Mode

    Select other network mode [WCDMA only, GSM only, WCDMA/GSM (auto connect), LTE/WCDMA/GSM (auto connect)] in which you are not currently connected.

    • Dial *130# again;

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Active Connect plans
    • 2. Issue start date/time
    • 3. Able to receive normal SMS?
    • 4. Handset manufacturer and model
  • Cannot send and receive MMS

    • Please check:

    • 1. If you are able to send an MMS to yourself
    • 2. Your number is not barred
    • 3. Check if the international provider – from which the customer is supposed to receive an SMS has an agreement with Vodafone Qatar.
    • 4. (+97477922222) MCN-Message Centre Number in use
    • 5. “Reply via Same Centre” is selected to NO...
    • 6. Message validity to be set to the “maximum time”
    • 7. To select network manually
    • 8. To switch network mode to GSM

    • Please try to restart your handset or try your SIM on a different handset

    NOTE: In case you are unable to receive MMS from only one particular (local) number and able to receive from all other numbers, advise the sender of SMS to check the service from his end as the issue could be at the sender’s end.

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Have you sent/received MMS from same number before?
    • 2. Are you experiencing other issues(Calls/SMS/Data)
    • 3. Having trouble sending/receiving MMS from other local and international numbers or just a specific number?
    • 4. Can you send an MMS to the same destination, where you can’t receive an MMS from?
  • Activate or Deactivate Ring Back Tone

    • Please try to restart your handset or try your SIM on a different handset

    • Checks if you have available spend limit or credit limit

    • Make sure that the following activation or deactivation steps are followed:

    Activation Method

    • Call 195 from your mobile phone and follow the instructions to choose the song you would like to set as your Ring Back tone. (A call to 195 costs 50Dhs per minute)

    • SMS to 195: Send ACT RBT SONG CODE to 195. E.g. ACT RBT 111222 (An SMS to 195 is free of cost)

    • Press * when you listen to a song that you like while waiting for your friend to pick up the phone, this is applicable if your friend is a Vodafone customer

    Note: If you have already set a song earlier and then pressed the * key or sent an SMS for copying a song, your song set for all callers will be replaced with a new song.

    Deactivation Method

    • Deactivate this service by sending an SMS with the letters “DCT” to 195 and service will be deactivated

    • Customers can also call 195 and follow the instructions on how to deactivate Caller Tunes

    • Calls to 195 costs 50Dhs/Minute

    • SMS to 195 is free

    • Restart handset and try to activate/deactivate

  • Not able to use *100#

    • Please note that this option is not for Mobile Broadband customers

    • Check if the number is active on Vodafone network (able to use data, calls & SMS)

    • Check Notification number registered with us is the same as your current number. If Not, Please call our contact centre or visit the nearest store to change the registered contact number in our system with your current number. If correct, proceed with the below steps.

    • Restart handset and switch network mode of the handset:

    iOS:

    Go to Settings > Cellular > Cellular Data Options > Voice & Data

    Select other network mode (4G/3G/2G) in which you are not currently connected. There may be different network modes available depending on where you are.

    ANDROID:

    Go to Settings > Mobile Networks > Network Mode

    Select other network mode [WCDMA only, GSM only, WCDMA/GSM (auto connect), LTE/WCDMA/GSM (auto connect)] in which you are not currently connected.

    • Restart handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

  • Unable to activate or deactivate Voice Mail

    • Please try to restart your handset or try your SIM on a different handset

    • Voicemail service is pre-activated for all Vodafone customers

    • Please make sure that you have followed the below steps:

    • 1. To activate dial ##002# from your mobile phone to switch it back on. OR *100# (follow the Vodafone menu; Select “My Settings”, then “Setup voicemail and missed call preference”)
    • 2. To deactivate Voicemail simply dial **004*141# from your mobile phone. You can also activate or deactivate it through *100# (Select “My Settings”, then “Setup voicemail and missed call preference”)
    • • Try the different methods mentioned above

      • Restart handset

      • If all the above steps fail, please contact us and we will help you further or raise a complaint for you

  • Not able to deactivate Add-on Offer

    • Please try to restart your handset or try your SIM on a different handset

    • Please ensure that you have used the correct Short Code

    • Make sure that your number is not barred

    • Check your spend limit

    • Check your outstanding balance and credit limit as having less credit limit than the add-on cost will prevent you from activating the add-on

    • Please note: Some products can be activated from the Short Code Menu if you are the primary account holder. If you are not the authorised person of your account and you are trying to activate the add-on, system will not allow as per current rules

    • If all the above steps fail, please contact us and we will help you further or raise a complaint for you

  • Unable to activate/deactivate offers/products using a Short Code

    • Please try to restart your handset or try your SIM on a different handset

    • Verify the deactivation short code used

    • Check if you have enough SMS balance to deactivate the short code.

    NOTE: Deactivation cost if FREE however, you need to have remaining balance.

    • Restart handset and try to deactivate again

    • If all the above steps fail, please contact us and we will help you further or raise a complaint for you

  • Unable to activate Metrash

    • Verify phone model you are using to register to Metrash. NOTE: iOS, Android and BlackBerry OS are supported; however, Windows OS are currently not supported

    • Verify the version of Metrash customer wants to register to.

    NOTE: Metrash1 is by default a part of Metrash2 Service

    • Make sure that QID expiration date is updated

    • Make sure that the Mobile number that you used to register for the Metrash2 Service is under your Qatari ID

    • Check if you have any recent provisioning or Transfer Of Number orders

    NOTE: If you have a new connection or Transfer of Ownership then you have to wait for a week to be able to register for Metrash.

    • For any queries, comments or any problems relating to Metrash2 Application contact email: Info@moi.gov.qa /Support centre No: 2342000. (24/7 working)

    • If all the above steps fail, please contact us and we will help you further or raise a complaint for you