How to Submit a Comment or Complaint

What should I do first?

If you have a question, you may find the quickest way to get the answers is online.

Visit our support page and see if Hani has the answer to your question.

 

How do I get in touch?

If you can’t find what you’re looking for, select the channel that best suits you from the list below

Our service teams are trained to deal with your requests and issues quickly and professionally, and should be the first people you contact. You can contact them quickest by chatting through the My Vodafone app, chat through the web or by phone


By phone - From your Vodafone Mobile: 111
- Toll free: 800 7111
- From abroad: +974 7700 7111
Chat Online Download My Vodafone App
Social Media - Facebook
- Instagram
- Twitter

We'll do our best to resolve your issue as soon as you get in touch. If you're not satisfied with what we're doing to put things right, ask for a manager.

We aim to resolve most issues by this stage but more complex issues may take longer. If you're unhappy with the progress, you may wish to contact the Communications Regulatory Authority.

Vodafone Qatar Q.S.C is a licensed telecommunications service provider and is regulated by the CRA (Communications Regulatory Authority) in terms of the Telecommunications Law No.34 of 2006 and the Applicable Regulatory Framework.

Should your concerns not be addressed by Customer Care within 30 calendar days from when you first contacted us, you may contact the CRA at consumervoice@cra.gov.qa, 103 From Qatar or +974 4406 9938 from overseas (No landline).