What should I do first?
If you have a question, you may find the quickest way to get the
answers is online.
Visit our support
page and see if Hani has the answer to your question.
How do I get in touch?
If you can’t find what you’re looking for, select the channel
that best suits you from the list below
Our service teams are trained to deal with your requests and
issues quickly and professionally, and should be the first people you contact.
You can contact them quickest by chatting through the My Vodafone app, chat
through the web or by phone
We'll do our best to resolve your
issue as soon as you get in touch. If you're not satisfied with what we're
doing to put things right, ask for a manager.
We aim to resolve most issues by this stage but more complex
issues may take longer. If you're unhappy with the progress, you may wish to
contact the Communications Regulatory Authority.
Vodafone Qatar Q.S.C is a licensed telecommunications service
provider and is regulated by the CRA (Communications Regulatory Authority) in
terms of the Telecommunications Law No.34 of 2006 and the Applicable Regulatory
your concerns not be addressed by Customer Care within 30 calendar days from
when you first contacted us, you may contact the CRA
at firstname.lastname@example.org, 103 From Qatar or +974
4406 9938 from
overseas (No landline).