is a product that you pay for in advance. There is a great range of recharge
denominations available to suit your needs. You can buy a Prepaid scratch card
store, Partner store or online at www.vodafone.qa/recharge
You can use your Prepaid Plan for all your communication needs such as local and international calling, SMS, MMS, roaming and Mobile Internet.
You will need to buy a
Welcome Pack when you first join Vodafone. A Welcome Pack includes your
Vodafone SIM card, a free mobile number, a quick user guide and Vodafone’s
terms and conditions. It costs QR 20 and can be purchased from any Vodafone Store
or online at www.vodafone.qa
A: You can buy and recharge with the following
scratch cards: QR10, QR20, QR35, QR55,
QR100, QR150, QR200, QR300, QR500
more information click here
You can recharge using the following methods:
1. Use ‘online recharge’ found here, for any Recharge of QR20 and above.
2. Buy a scratch card and follow the instructions on the back of the card.
3. Dial 111 from your Vodafone mobile phone and follow the recorded
4. Visit selected QNB, Doha Bank & QIB ATM’s and follow the prompts.
5. Simply visit a Vodafone or partner store and have credit loaded directly
onto your phone.
Whenever you recharge your Prepaid credit
you’ll receive included value additionally to your credit.
Extending validity means that if you recharge with a new Prepaid scratch card before the end of the 10 day expiry period your existing included value extends for another 10 days.
For example if you recharge with QR35 on 1 July, your included value has an expiry date of 10 July. On 9th July you have QR10 of credit, 5 Vodafone minutes and 2MB’s balance on your account.
On the 9th July if you recharge with another QR35 scratch card. The expiry date of your new and old included value is now the 19th July.
You will get an SMS from Vodafone to let you know the plan loaded successfully. The message will confirm the plan loaded. To check your new balance dial *129#
A notification SMS from Vodafone will let you know the Prepaid plan load was a success. You can start calling again straight away.
We’ll send you an SMS to let you know when your balance gets below QR 5.
120 minutes is the maximum duration per call. After which, the call will be cut
off and you will need to call the person back.
Yes, roaming is available on Prepaid in
countries with real time charging. For more information on roaming, including
rates and the countries you can roam in click here
To help avoid this happening, please be sure to check that the phone number is correct in the confirmation message on the retailer’s phone before your purchase is finalised. This is very important and the best way to avoid a problem.
If the Prepaid plan is loaded on the wrong phone number, follow these steps: The retailer needs to contact the Dealer helpline and give them the details of the incorrect plan load. A customer champion will call the customer who received the Prepaid product by mistake and ask about the incorrect purchase.
Only if the other customer agrees to the transaction being reversed can the Customer Champion reverse the transaction and load the Prepaid plan onto your account. We will contact you to let you know if the reversal will be able to be processed.
To help avoid this happening, please be sure to check that the phone number is correct in the confirmation message on the retailer’s phone before your purchase is finalised. This is very important and the best way to avoid a problem. Unfortunately, our customer champions are not able to help with this kind of problem. You will need to agree with the retailer on fair payment.
You can buy a Mobile Broadband Plan using the following methods. Use "online recharge" found here or on our website to add the Prepaid Mobile Broadband Plan directly to your account. Visit any Vodafone store or Vodafone Partner across the country and purchase a Mobile Broadband scratch card.
You can only use your Mobile Broadband Plan for local data services.
You can buy a Welcome Pack with a Prepaid Mobile Broadband Plan online. Please click here.
To view the rate card for our services click here.
These will remain on your account until you use them or they
expire. Any free Vodafone minutes you have on your account on 27 September will
not extend their validity on recharge in the normal way. Validity for these
minutes remains static at 10 days from the date of recharge. All your new free
International and Vodafone to Vodafone minutes and MBs will continue to have
the normal extending validity feature.
When making a call to another Vodafone number in Qatar, the
minutes will be consumed from your existing Vodafone minutes first as they will
have the shorter expiry period and then from your new International and Vodafone
to Vodafone minutes. If you also have a Smart Pack on your account, the order of priority will be
Your Mobile Broadband Plan is for local use only. If you want data roaming you will need to recharge with a Prepaid Plan first. For more information on roaming, including where data roaming is available, click here.