Business Red FAQs

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Check out the below questions and answers. If you have different questions or you need a further help:

Request a call back   Visit a retail store  

Or call us

  • From your Vodafone Business number: 110
  • From any other number:  8007110
  • From abroad +97477007110

  • Frequently asked questions

    • What Red Plans are eligible for the Red Key?

      All Red plans are eligible for Red Key. Red VIP customers can get the add-on for free while on other plans it comes for just QR 100 per month.

    • How does the Red Key work?

      Once activated, all international calls will come out of your Red Key add-on. When roaming in any of our Passport countries your data consumption and incoming calls will first be deducted from your Red Key allowance. If the Red Key value is finished, Bill Manager will automatically take care of your out of bundle spend. To learn more about Bill Manager click here.

    • How can I activate the Red Key?

      To activate Red Key please use the My Vodafone App, call 111 or visit any of our stores. After activation you will get a SMS notification confirming your subscription.  

    • How can I unsubscribe from the Red Key?

      To deactivate Red Key please use the My Vodafone App, call 111 or visit any of our stores.

    • What happens if I change my plan from Red to another Red plan or a non-Red plan?

      If you  are changing your existing subscription of a Red plan plus the Red Key to any other postpaid plan you will automatically be unsubscribed from the Red Key. You will however keep any existing value from the Red Key until the end of your billing period. If you migrated to another Red plan you can re-subscribe to Red Key and will receive the applicable benefits according to your new Red plan. In case you have migrated to a non-Red plan you will not be able to re-subscribe to Red Key.

    • What happens if I migrate to Prepaid?

      If you are migrating to Prepaid you will automatically be unsubscribed from the Red Key and lose all existing value from your original Red plan as well as from the Red Key.

    • Are Premium Services included in the Red Key?

      International Premium numbers are not included in the Red Key.