Business Red FAQs
Check out the below questions and answers. If you have different questions or you need a further help:
Or call us
- From your Vodafone Business number: 110
- From any other number: 8007110
- From abroad +97477007110
Frequently asked questions
What is the Parking & Valet Privilege?
As a Vodafone Business Red customer, you’ll get a discount (up to 100%) on valet and parking in major malls and entertainment venues in Qatar.
How does the Parking & Valet privilege work?
When you subscribe to a Vodafone Business Red Plan, you will receive a Business Red card depending on which plan you subscribe to. Using your Business Red card, you will be able to enjoy valet service and parking at shopping malls and entertainment venues in Qatar. All you have to do is give you Business Red card to the designated staff at the location to enjoy the service.
Where is the Parking & Valet Privilege available?
The Privilege is currently available in Landmark, Lagoona Mall, Katara Cultural Village (near Sukar Basha) The Pearl (from Parcel 1 to 17) Dar El Salam Mall and Ezdan Mall. However, in the future we will expand to many other locations. So stay tuned!
Is there a limit for the Parking & Valet privilege?
There is a fair usage policy of 50 parking per year which is on average 1 parking per week, every week for the entire year.
Once this limit is reached, Vodafone may disable the Parking & Valet Privilege at its own discretion. Also, each card must only be used by the card-holder, and this means that each valet service can be provided once per hour, and can’t be shared amongst other users/cars.
How does the Airport Lounge Access privilege work?
Along with your Business Red card, you will receive a promotional code to activate your Priority Pass card.
Using this code, all you need to do is visit www.prioritypass.com/Business Red, sign-up, and you will receive the Priority Pass card within 2 weeks.
You will need to provide a Credit Card to sign-up, as this is required by Priority Pass. However, you will not be charged for your membership card and free accesses, the credit Card will only be charged if you exceed the number of free accesses you receive as a Vodafone Business Red customer.
Can I use the Airport Lounge Access Privilege with my Business Red card or without having the Priority Pass card?
No. You need to have the Priority Pass card with you to access the VIP lounges at airports.
Can my family join me to a VIP lounge using my free passes?
With your Vodafone Business Red free accesses, you and your family members can enter any eligible VIP lounge worldwide. Just remember that for any guest you bring along, this will be deducted from the free accesses you have left.
What will happen if I finish my free accesses?
Once you finish your free accesses, you will be charged for each additional access on your Credit Card an amount of $ 27 per access (approx. QR99). Charges may be delayed as they do not happen in real-time. If you’d like to see your remaining accesses, visit www.prioritypass.com/Business Red and log-in with your username and password.
What is Vodafone VIP Service?
Vodafone VIP Service is a dedicated service provided to Red VIP customers by a team of specialists who are ready to assist in booking and recommending hotels and flights, anywhere in the world.
Can you give me a few examples of what Vodafone VIP Service can help me with?
- Chauffer Airport Transfers
- Luxury Car Rental
- Business & Luxury Travel planning
- Entertainment Ideas
- Sold Out Ticket Access
- Apartment Rental & Hotel Bookings
- Restaurant Recommendations & Reservations
- Gift & Flower Delivery
What kind of requests can Vodafone VIP Service not help me with?
Any illegal, immoral or culturally-sensitive/forbidden request.
Can I request Vodafone VIP service while abroad?
Yes. You can call and use the service wherever you are in the world. Simply call Vodafone VIP Service on 110 (or +97470201110 if abroad) from your Business Red VIP line.
Can I speak with the Vodafone VIP Service team in any language?
The service is currently available in only English and Arabic – verbal and written communication.
How can I get in touch with the Vodafone VIP Service team?
By calling 110 from your Vodafone Business Red VIP line and we’ll automatically give you the option to either select VIP Service or our regular Customer Care assistance (for billing and account related queries).
When can I call Vodafone VIP Service?
Vodafone VIP Service is available from 9am to 6pm
How can I have access to the Vodafone VIP Services?
You will automatically be entitled to 12 months free access to the Vodafone VIP Service if you sign up on a Business Red VIP Plan.
Are these hotel booking and rental cars discounts applicable to my family members as well?
Yes they are.
Do I need to visit Regency agencies to get the hotels discounts or can I book online?
In order to benefit from the hotel booking discounts you need to visit one of the two main Regency travel agencies in Doha (Locations are at Landmark Mall and Vilaggio Mall).
Do I need to visit Hertz stores to get the car rental discounts or can I book online?
In order to benefit from the car rental discounts you need to visit one of the Hertz retail stores located in Qatar (Locations are at Airport and Main office). Alternatively you can call the Hertz call centre: 0097444489944 locally and internationally.
Can I get the International Key with Business Red Plan?
Yes. You can pay QR 75/month to add the International Key to your Business Red Plan and enjoy minutes to use for making international calls while you are in Qatar or to receive calls while roaming based on your Plan:
- With Business Red M: you get 500 minutes
- With Business Red L: 1000 minutes
- With Business Red XL: 1300 minutes
- With Business Red VIP: 2000 minutes
*These countries will no longer be included as part of plans that include “Free International Minutes” or "International Key": Cuba Bahamas, Barbados, Dominica, Dominican Republic, EastTimor, Gambia, Guam, Jamaica, Madagascar, Marshall, Nauru, Solomon, and Tuvalu
What Red Plans are eligible for the Red Key?
All Red plans are eligible for Red Key. Red VIP customers can get the add-on for free while on other plans it comes for just QR 100 per month.
How does the Red Key work?
Once activated, all international calls will come out of your Red Key add-on. When roaming in any of our Passport countries your data consumption and incoming calls will first be deducted from your Red Key allowance. If the Red Key value is finished, Bill Manager will automatically take care of your out of bundle spend. To learn more about Bill Manager click here.
How can I activate the Red Key?
To activate Red Key please use the My Vodafone App, call 111 or visit any of our stores. After activation you will get a SMS notification confirming your subscription.
How can I unsubscribe from the Red Key?
To deactivate Red Key please use the My Vodafone App, call 111 or visit any of our stores.
What happens if I change my plan from Red to another Red plan or a non-Red plan?
If you are changing your existing subscription of a Red plan plus the Red Key to any other postpaid plan you will automatically be unsubscribed from the Red Key. You will however keep any existing value from the Red Key until the end of your billing period. If you migrated to another Red plan you can re-subscribe to Red Key and will receive the applicable benefits according to your new Red plan. In case you have migrated to a non-Red plan you will not be able to re-subscribe to Red Key.
What happens if I migrate to Prepaid?
If you are migrating to Prepaid you will automatically be unsubscribed from the Red Key and lose all existing value from your original Red plan as well as from the Red Key.
Are Premium Services included in the Red Key?
International Premium numbers are not included in the Red Key.
- What is the Parking & Valet Privilege?