SCAM and SPAM

Receiving spam SMS messages and telephone scams on your mobile phone is annoying and time-consuming. These unwanted messages invade your privacy and can cost you money.  Customers may have also received a call or message via WhatsApp from an unknown local or international number informing them that they have won a cash prize from Vodafone Qatar. Vodafone Qatar would like to assure all its customers that our competitions are SMS based with the sender listed as “Vodafone” or a short code such as 97773. We will not contact our customers via WhatsApp and please do not answer these messages or return these calls as it may be a scam. Vodafone is committed to its customers’ protection and is working to block such scams so that you do not receive them in future.

 

Spam Code

Premium Services Code

 

This is a guide to help you protect your mobile phone from spam and scam. It also explains what you can do to stop or reduce the number of messages you receive.

How to complain about Spam:

Vodafone Customer report by: 

1. Call our customer care at 111 

2. Contact us here

3. Toll free - 800 7111

 

Communications Regulatory Authority (CRA) –

E-mail: consumervoice@cra.gov.qa

Phone:

- 103 (Within Qatar)

- +974 4406 9938 (International)

  • Frequently asked questions
    • What is mobile spam?

      Mobile spam includes unsolicited and unwanted text messages sent to your mobile phone without your request. Most spam comes from advertisers and marketers who are trying to persuade you to buy their products and services. Spam messages are sent out in bulk to thousands of mobile subscribers at a given time. In most cases, these messages are sent without the consent of your telecommunications service provider and do not have an "opt out" option.

      For example:

      - You won QR500, 000 - call this number xxx to get your prize.
      - Sale or promotion @ xxx tomorrow!
      - Someone wants to meet you, call this number to "chat", "flirt" and meet new people...

    • What are mobile scams?

      Mobile scams are designed to trick you into using your mobile service to make money for someone else. A common technique is the missed call scam. For example, you may get a call that hangs up so quickly that you can't answer it in time. Your phone registers a missed call from an unknown number. If you reply to these types of calls, you may find yourself signed up for services you don't want and cannot stop. To make matters worse, you could be left with a huge phone bill as these calls are charged at premium rates. Be on the look-out for advance fee scams. These are scams that offer you a large sum of money or a big prize if you pay a fee in advance.

      IMPORTANT: ALWAYS TAKE CARE WHO YOU SHARE YOUR NUMBER WITH, AND NEVER GIVE OUT ANY ACCOUNT OR BANK DETAILS.

    • What is not spam and scam?

      - SMS messages that relate to a service you've requested, such as a message from your bank or from the government.
      - Messages from Vodafone regarding your bill or usage.

    • What to do if you receive unwanted spam or scam?

      - Don't reply to spam SMS messages for unfamiliar messages or ones you have not requested.
      - Don't call back unrecognized numbers. If you do, you may be charged at a premium rate.
      - Do contact the company identified in the message directly to verify if offers associated with their company are real.

    • What can you do to prevent/avoid receiving spam and scam to your wireless device?

      - Don't display or give your mobile number to retailers, restaurants, or websites.
      - Don't provide your mobile number when you participate in surveys or filling out random questionnaires
      - Do ask questions if you have any doubts or don't understand why a company needs to have your mobile number when you buy a service or product.
      - Do check incoming spam messages to see if there is an option to stop receiving future messages through an opt-out procedure.

      With easy access to emails on your smartphone, and things like mobile banking apps, it’s more important than ever to know how to keep data on your mobile secure.

    • What can you do to keep safe?

      - Set up a password or PIN – and keep your phone locked when you're not using it
      - Never store personal details like passwords or PINs in texts, emails or notes
      - Switch off features such as Bluetooth when you're not using them
      - Download apps to protect your handse

    • Changed your applications or operating system?

      - Never allow applications or files to be installed from unknown sources – like Android apps outside of Google Play Store
      - Update your operating system when a new version is released

    • Don’t tamper with your phone

      - This increases the risk of infecting the phone with a virus or malware and invalidates the manufacturer’s warranty
      - Don't be tempted to 'jail break' your phone. This often leads to malfunctions or corrupted software, and will void your warranty

    • Be careful if you choose to sell your phone

      If you sell your phone or give it away, make sure you perform a complete factory reset. This will clean your phone of any content associated to you – you'll find this option in your phone's settings menu.

    • What is phishing?

      With easy access to emails on your smartphone, and things like mobile banking apps, it’s more important than ever to know how to keep data on your mobile secure.  Usually, a phishing scam begins with an email which looks like it's from a genuine business – a bank, for example it often includes logos and fonts exactly like those of the business it claims to be from

      It usually asks for details like usernames, passwords and PINs. There's normally a link that takes you to a fake website if you click on it.

      IMPORTANT: NEVER CLICK ON THESE LINKS. IT CAN LEAD TO YOUR IDENTITY BEING 'STOLEN' – WHICH MIGHT LEAD TO MONEY BEING TAKEN FROM YOUR BANK ACCOUNTS

    • How to spot phishing text messages?

      Phishing texts will usually ask you to do something – like click on a link or call a number. Keep yourself protected by doing the following:

      • Delete the message
      • Don't call the number – you could be charged a lot of money
      • Don't click on any links – it could infect your device with a virus

      IMPORTANT: We'll never ask you for your PIN or password by text or email – and we'll only ever text you if you've opted in to receive texts from us.