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Our network

Love it... or your money back

Money Back Promise is our way of letting you know that we are so confident in our network that if you are not happy with Vodafone for any reason, you can claim your money back within 30 days of your Vodafone line activation.

Am I eligible?

You will be eligible to claim your money back if you fulfill the following requirements:

You are not an existing customer
You must hold a valid Qatari ID
You have not disconnected any previous Vodafone line on or after the 1st of December 2016
Either you switch your number to any Vodafone line or purchase a new Vodafone Postpaid line on or after 27 December 2016

How do you claim your money back?

If you are not happy with the service, return your new line within 30 days activation and you can get your money back in cash based on following rules:

For your new Postpaid line: your plan's monthly fee up to a maximum of QR 250 and your Postpaid connection fee of QR 50

For your switched number to Vodafone Prepaid: the value of your first 3 recharges up to a maximum total value of QR 100

You can only claim money back once on your Qatar ID

You will have to make full payment of your bill and receive the cash back in 7 days from the date of your request to claim money back

 
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