How to read your new monthly bill template?

As part of simplifying how you receive and read your bill, we have taken your feedback and re-designed the monthly bill for ease of understanding. The new bill boasts a comprehensive summary with highlights such as your total bill amount, payment options, usage summary for data, local & international calls, SMS and for Connect customers you get a summary of Flex plus you will still view full details of your usage. Below is an explanation to read the new bill template, to view the actual new bill template click here.

Receiving your bill at the end of the month has just become a whole lot better and here’s why:

INTRODUCING THE NEW VODAFONE BILL

LET’S START WITH THE FIRST PAGE:

Here you’ll find the summary of your bill including:

  • 1 Your billing period
  • 2 The total amount due
  • 3 The payment due date
  • 4 And various options on how to pay your bill.

NOT ENOUGH DETAIL YET?

Simply turn to page 2 where you’ll find the details of your bill, what plan you’re subscribed to, and extra subscriptions and discounts you’re eligible for.

  • 5 Most importantly, you’ll find the additional charges you’ve accrued for the billing period.
  • 6 At the bottom of the page you’ll find a full summary of your actual usage for data, local calls, international call and SMS. NB: For Connect plan customers, the usage summary will reflect the flex usage.

Just a note for new customers, your first bill will also include pro-rated charges from the date you signed up with, plus next month’s subscription charge.

STILL NOT ENOUGH DETAIL?

  • 7 Simply turn to page 3 and you’ll find a detailed list of all the numbers you’ve called locally, international and while roaming as well as SMS’s sent.

Depending on your subscriptions, you’ll also find details on additional services such as Caller Tunes and paid content subscriptions.

And that’s it!

For everything else there’s the My Vodafone App. The best way to check your plan balances whenever you want as well as get in touch with us.

We hope this new bill makes all the difference! For any further help simply give us a call or visit www.vodafone.qa/pay