My Vodafone app gives you the ability the view all the details about your mobile line and much more!
You can manage your Vodafone line through the app directly- password free:
Terms & Conditions
My Vodafone App is a
mobile application launched by Vodafone Qatar. It is available for Android and
iOS (Apple) smartphones bringing great features and giving more control to
customers to check their balance, usage, offers, pay and recharge, network
information and chat with customer care! With the My Vodafone App, managing
your Mobile account is just a few taps away!
If you have an Android or iOS device just visit the following link to
install My Vodafone App: www.vodafone.qa/app for free
You can do a lot of exciting things with the My Vodafone App such as:
- Check and control your
balance- Check your data,
calls and SMS features- Pay your bill
(mobile and fixed lines)- Pay your friends and
family’s bill (mobile and fixed lines)- Recharge with data
and credit (available for all Prepaid customers)- Get Exclusive offers- Review Help and FAQ- Obtain Network
information- Live chat with our customer
care specialists 24/7
Anyone who has an Android or iOS device can
download and use the My Vodafone App. You don’t have to be a Vodafone customer,
however, you will be able to see additional functionality and access additional
functions only if used through your Vodafone number such as knowing your
account details if you plug in Vodafone Qatar SIM.
Yes, you can use My Vodafone App but based
on your plan and access level set by your Company
Standard Data charges apply while downloading and using My Vodafone App
can! You can access a lot of features even without being a Vodafone Qatar
customer such as Paying a Bill, Recharging a Vodafone number, viewing offers
and chatting with our teams.
You can see your line type (Prepaid
or Postpaid) along with your number!
We accept majority
of all the credit cards such as MasterCard and Visa. However, for security
purpose we don’t accept some credit cards issued by certain countries.
Vodafone Qatar or My Vodafone App does not store any of your credit card
details. The entire payment process of Bill Payment and Recharge are done
through the Bank.
Try to uninstall My Vodafone App and then re-install it. If the problem still persists please send us
the details via chat or email and include the following information - Handset
name and model, OS version and the time when the App crashed.
You need to
disable your WiFi and use data connection to login. Standard roaming data
charges will apply.
security reasons, after using My Vodafone App for a certain time period you will
need to re-authenticate by connecting to the Vodafone Qatar 3G/4G network. You
must disconnect from WiFi in order to be able to re-authenticate.
page is the summary of your calling
minutes, data, roaming minutes, SMS etc.
currently left in your Vodafone Qatar number.
1. What types of
recharges are supported in the My
You can recharge Credit and Data
which are applicable to your plan.
2. Can I recharge any
You can recharge Vodafone numbers
that are eligible to receive a recharge.
3. I recharged credit
through the My Vodafone App, but
I didn’t receive the credit. What shall I do?
Data recharge should reflect immediately. If not please retry after couple of minutes.
If it is not updated, please contact us with the reference number which is
automatically generated and visible on the page.
4. Although I recharged
data through the My Vodafone App,
I don’t see it in Home or My Balance.
Data recharge should reflect immediately. If it is not updated please contact
us with the reference number.
5. Can I recharge the line of another Vodafone Prepaid
Yes you can
recharge any Vodafone Prepaid customer’s number through the My Vodafone App. Just select the “Recharge Credit and Data”
from the menu.
6. I‘m a Postpaid customer. Can I recharge my
If your plan allows recharge, then
you can recharge through My Vodafone App.
7. I’m a Postpaid customer; can I recharge another
Yes you can! Just select the
“Recharge Credit and Data” from the menu.
8. I’m an Enterprise customer. Can I use Recharge
to add Credit or Data on my line?
Yes you can, based on eligibility of
your current Plan.
9. I’m a new Vodafone customer. Why can’t I
recharge my number?
Vodafone Customers it may take some time to reflect your contact details in the
system. Please contact us via chat or email with details.
10. Why did my recharge fail?
multiple reasons that a recharge can fail. Please check the response reason
which should tell you why the recharge failed. If you are not satisfied, you
can contact us via chat or email with details
You can use
My Vodafone App even your line is deactivated. However, there will be no
account details or custom offers.
Yes you can! Even better, you can
know how much to pay and pay it through My Vodafone App on the spot.
Vodafone shall reasonably ensure that all your
details are secure and safe from malicious use.
You can deactivate the Push
iOS users you need to go to Settings - Notifications.
on your Handset and OS version) you will see Notifications option under
You can deactivate location services by:
iOS just go
to Settings - Privacy - Location Services and deactivate it.
users you need go to Settings - Privacy - Location and disable it.