Prepaid terms and conditions for consumer services
Vodafone general terms and conditions valid as at 1 June 2013.
Any distributors, non-Vodafone Stores or others we have appointed to sell our products and services.
The legal contract between you and us, made up of these terms and conditions, any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website.
Any day except a Friday, Saturday or national public holiday in the State of Qatar.
Products and Services
The communication products and services, including, but not limited to, national and international calls and SMS (text messages), national and international MMS (multi-media messages, to send photos), internet packs, roaming, Extras, Bonuses and any other products and services we offer you.
Our pricing plans that are charged in line with our rate card. They can be paid for using Prepaid.
Bonus value given for free when you recharge a plan.
|Extras||Value bundles you can purchase in addition to your Prepaid Plan|
The list of all our prices for our products and services.
Our pre-payment option which allows you to pay in advance by cash, credit or debit card.
The card included in your Welcome Pack to be inserted in your phone. The card contains your mobile number and allows you to use our products and services.
Vodafone Qatar QSC (commercial registration number 39656, PO Box 27727, Doha Qatar).
The pack you bought which contains a Vodafone SIM card, mobile number and information on our products and services.
1. Start date and duration
a. This agreement starts when you activate any of our products or services on our network.
b. This agreement will continue until either of us end it as set out in this agreement.
2. Providing our products
a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.
b. Things beyond our control, including but not limited to acts of God, act of government or regulatory authority, war, riot or civil commotion, may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this.
3. Using our products and services
a. You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services.
b. When you buy the Welcome Pack in our stores, or receive the Welcome Pack if you have bought it online, you must provide us with a copy of your Qatari identity document or your passport. The Welcome Pack will not be handed over if you cannot provide us either of these documents.
c. If you are buying our products or services for a company (including an organisation or institution) established under the laws of the State of Qatar, you must be authorised to do so. You will also need to provide a stamped copy of the company registration document.
d. If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both your and the nominated person’s Qatari identity document or passport.
e. By buying our products and services, you assure us that you:
- are buying them for your own personal use or, if you decide to transfer the products or services to another person, including a person who is under 18, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
- will not use the products and services, including mobile, internet packs, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
- will not sell the products and services without our permission in writing; and
will tell us, within seven business days, about any changes to your customer information, including your Visa or MasterCard
credit card or bank account details by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile, or by
visiting one of our stores.f As part of our products and services, we offer access to the internet. We are not responsible
for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say
4. Prepaid :You can recharge
a. Prepaid Plan using one of the methods set out in clause 5(a)(ii).
b. The balance included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan or Extra you purchase and is set out in our rate card. To find out how long the balance included in your Prepaid Plan or Extra will last, visit any of our stores or see our website.
c. If you do not recharge another Prepaid Plan within 60 days of the expiry of your balance, you will not be able to use any Vodafone Prepaid services. Any number associated with your connection will be deactivated and Vodafone reserves the right to reuse the number as it sees fit.
d. You will be able to reactivate your mobile number within 180 days of the date you last recharged a Prepaid Plan. To do this you will need to call our Customer Care team on 800 7111 or 111 from your Vodafone mobile to unbar and reactivate your number.
a. We accept the following payment methods:
i. For Prepaid:
In advance using:
- Cash; or
- Your credit or debit card.
a. Extras are value bundles that you can purchase in addition to your Prepaid Plan.
b. You can add Extras to your Prepaid Plan at any time.
c. The balance and validity period of the Extra may vary depending on which Extra you purchase and are set out in our rate card.
d. Any entitlements under an Extra which are not used at the end of the validity period will be forfeited.
e. Extras cannot be used when you are roaming overseas.
f. Extras are non-refundable.
a. The availability, validity period and balance of your Bonuses depend on which Prepaid Plan you purchase and are set out in our rate card.
b. Bonuses are added to your Prepaid Plan every time you recharge as set out in clauses 4 and 5 above.
c. The balance of your Bonus included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan you purchase and is set out in our rate card. To find out how long the balance of your Bonus included in your Prepaid Plan will last, visit any of our stores or see our website at www.vodafone.qa .
d. Your Bonuses will accumulate every time you purchase your Prepaid Plan prior to the Bonus expiry.
a. You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers online or in our stores.
b. There are different reservation charges for Star Numbers. You can find out the reservation charge for the Star Number you want from our website at www.vodafone.qa or any of our retail stores.
c. All mobile numbers belong to the State of QATAR. The Supreme Council for Information and Communications Technology (ictQATAR) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number entitles you to use that number, but it will still belong to the State of QATAR.
d. All reserved numbers must be assigned to an active Prepaid Plan. If you cancel your Prepaid Plan or this agreement ends, after 180 days the number will be made available for people to reserve.
e. Our Numbers Policy, which is found on our website (www.vodafone.qa) and at our stores applies to all Number charges and refunds.
a. Roaming allows you to use our products and services when travelling outside Qatar.
b. If you are using Prepaid, roaming will only be available in certain countries. You can get a list of those countries from our website at www.vodafone.qa/roaming or by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile in Qatar or +974 7700 7111 if you are roaming.
c. Our roaming charges are set out in the rate card, which is on our website at www.vodafone.qa/roaming.
d. We will deduct the charges directly out of your existing plan.
10. Ending this agreement
a. We have the right to end this agreement if:
- you break any of the terms and conditions of this agreement; or
- our public mobile telecommunications licence ends.
If we are going to end this agreement we will tell you by SMS.
b. You can cancel this agreement at any time by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile or by visiting one of our stores. We will not refund any remaining balance on your your Prepaid Plan.
d. If you are not satisfied with any products or services, phone our Customer Care team on 800 7111 or 111 from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.
11. Lost, stolen and damaged SIM cards
a. If your SIM card is lost, damaged, or stolen, you must immediately contact our Customer Care team on 800 7111 or 111. We will then:
- lock the SIM card to prevent further calls being made; and
- make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)
b. We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.qa).
12. Refunds and returns
a. We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.qa and our stores.
b. We pay refunds for Star Numbers in line with our number policy which you can get from our website at www.vodafone.qa and from our stores.
13. Accepting the terms and conditions of this agreement
When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours.
a. We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.
b. We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.qa) and we will tell you about the changes in any other way available to us.
c. If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.qa/terms), the online version will apply.
d. Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this Agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.
f. We will not be liable for any loss or damage (including indirect loss) relating to the products and services, except for any liability we have to accept by law.
g. If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.