Services at the Pearl
Terms and Conditions for Vodafone Voice and Broadband Customers
If you are a Vodafone Voice and Broadband customer, the terms and conditions set out below will govern your use of our Services, and the contractual relationship between us.
If you receive other services from us, other terms may also apply to you. These terms may be found on our Website.
|“Account Holder”||means the Vodafone customer who is liable for all of the Charges under this Agreement;|
|“Agents”||means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement;|
|“Agreement”||means these terms and conditions between us and you;|
|“Bar”||means suspending access to Services;|
|“Charges”||means all monthly access charges, and any additional charges payable by you;|
|“Connection”||means a Vodafone number that has been configured to attach to the network, with a price plan associated with it so that you can use and be charged for Services supplied under the Agreement.|
|“Customer Care”||means the Vodafone Customer Care team, which is contactable on 111;|
|“Payment”||means payment to your Vodafone account by any means made available by us from time to time;|
|“Pricing Plan(s)”||are your voice, data and access rates, and form part of this Agreement. Pricing Plans are published on our Website and are available at our retail locations;|
|“Service(s)”||means the voice and broadband services and related products and services that are made available to you by us or our agents from time to time.|
|“User”||means any individual who uses the Services;|
|“Website”||means our website at www.vodafone.com.qa;|
|“we” or “us”||means Vodafone Qatar Q.S.C. and “our” has a corresponding meaning;|
means the customer under this Agreement and “your” has a corresponding meaning.
2. Commencement and Term
(a) This Agreement begins when we set up your connection to our Services to be available for your use.
(b) This Agreement continues on a month by month basis until it is terminated in accordance with these terms and conditions.
3. Coverage and Services
(a) While we will do our best to provide quality services, because of
the nature of telecommunications, it is impossible to guarantee a
fault-free Service, as the quality and coverage of the Services may
sometimes be affected by factors outside of our control.
(b) You agree that you will not use the Services:
- in a way which breaks any law or infringes anyone’s legal rights;
- to obtain unauthorised access to anyone’s computer or communications equipment;
- to annoy anyone or to interfere with anyone else’s use of our Services.
(c) We reserve the right to remove any material from our
servers which we consider, in our reasonable opinion, to breach the
terms of this Agreement or any law.
(d) The Services may be changed, modified, advanced, suspended or removed by us. We will notify you before doing this, or introducing substitute or new services.
(e) You agree to follow our instructions about the use of the Services and ensure that all Users meet your responsibilities when using your Service. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
(f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.
(g) Using or agreeing to use the Services does not give you any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
(h) You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend your use of the Services.
(i) You acknowledge that our control of voice and data speeds is limited to our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for you to achieve your desired or expected speed or latency.
(j) The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in our reasonable discretion, is used for normal consumer service and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in us throttling the Services which may impact the desired or expected speed.
(k) The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet, or the configuration or limitations of your, or your intended recipient's, hardware or other device.
(a) Payment for the Services can only be done in advance by cash or through your credit card.
(b) Any additional voice charges will be billed to you on a monthly basis. You must settle such charges within 20 days of receiving such invoice.
(c) We will charge your credit card every thirty days.
(d) You are responsible for all Charges, and for all data used under your Account.
5. Limitation of Liability
(a) Except where we cause direct damage to your property due to our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to you or anyone claiming through you, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, or any form of indirect or consequential loss whatsoever, arising from:
- your connection to our network or the content or supply of any Services;
- the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
- the fitness of all or any of the Services for any particular purpose;
- the inaccurate or incomplete transmission of any data;
- any other matter which relates to this Agreement.
(b) Except as set out above, we have no other liability to you or any other person in respect of this Agreement.
6. Access to Premises
You will allow us or our Agents access to your property to perform our obligations under this Agreement. We will always try to give you reasonable prior notice if we require access to your premises and we will ensure that we or our Agents carry sufficient proof of identity. If you do not allow us to access your premises your ability to use the Services may be adversely affected.
7. Provision of Hardware and Additional Services
(a) If you have acquired any hardware from us, or from one of our
dealers or Agents, all claims in relation to those products are covered
by the warranty, if any, offered by the relevant manufacturer.
(b) If you have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by us, we are not under any obligation to take any action so that you can access any such Services.
(c) We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services. Where Services are provided by a third party we accept no responsibility or liability for their quality or the nature of their content.
(a) Vodafone’s use of your personal information is governed by this
(b) We may provide your personal information to public sector agencies in order for them to investigate an offence.
(c) Subject to any rights you may have under any applicable laws or regulations, we will not be liable to you, or to anyone else, for:
- the content or lack of confidentiality of any services you use;
- any disclosure we make by law to a public sector agency.
9. Disconnection of Services
You may discontinue your connection to our network or give up the
Service at any time by calling our customer care team on 111. Any
remaining data on your account will not be refundable.
(b) You may discontinue your connection to our voice service at any time by calling our customer care team on 111. Such disconnection shall not affect your broadband service. Any remaining voice charges on your account will not be refundable.
(c) We can suspend, Bar, Re-direct or restrict your use of any or all of the Services or disconnect your connection if:
- your cash or credit card payment is not received;
- you do not abide by the terms and conditions in this Agreement;
- you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way;
- you are abusive or offensive to us, our dealers or agents, or any other person;
- we suspect you of using the services for any illegal or fraudulent activity; or
- all of the services are permanently or temporarily (for any reason) unavailable to you;
(d) If we suspend your use of our Services, we will try to contact you before doing so.
(e) Where we suspend, Bar, Re-direct or restrict the Services all Charges will continue to apply.
10. Transferring Responsibilities
(a) Your interests in this Agreement are personal to you and you may
not transfer or on-sell the Agreement or any benefit or obligation under
it to another person without our consent. If you are a company and your
effective management or control is changed in any way, we may treat
this as a transfer of this Agreement entitling us to end it.
(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee.
11. Vodafone’s right to end this Agreement
Notwithstanding any other clause in this Agreement, we may disconnect your connection or terminate particular Services:
- if any of our licences to operate our network is ended or suspended.
12. Notices and Variations of Charges, Terms and Pricing Plans
(a) We may change this Agreement and any free Services at any time.
Changes will be posted on our Website. Please check this regularly for
(b) We may vary the charges set out in our Pricing Plan(s) at any time. We will give you at least 21 days’ prior notice. We will notify you of these changes by posting them on our Website. Please check our Website regularly for updates. For the avoidance of doubt, we may not notify you of price decreases or of promotional offers.
13. Force Majeure
We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.
14. Agents of Vodafone
(a) We shall be entitled to subcontract or delegate the performance
of any of our rights or obligations under this Agreement but any such
subcontracting or delegation will not relieve us from liability for
performance of any such obligation.
(b) Invoices issued by our Agent will be binding on you.
(a) Vodafone shall allocate telephone numbers to you which you shall
only use to access the Services. All the numbers are the property of the
State of Qatar. Vodafone may reallocate or change such telephone
numbers as a result of changes in applicable law or instructions from
the Regulatory Authorities or in accordance with its Number Policy,
which can be found atwww.vodafone.com.qa, but will exercise all reasonable endeavours to minimise any disruption to you.
(b) Vodafone may withdraw telephone numbers that have been allocated to you as a result of your failure to comply with this Agreement.
(c) If you elect to pay a reservation charge for a number, this entitles you to use the number. The ownership of the number remains with the State of Qatar.
(d) All reserved numbers must be assigned to an active Connection. If you cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.