Executive Summary

Milestones

Financial and Operational Highlights

Sustainability

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Executive Summary


It is our pleasure to present Vodafone Qatar's financial results and business performance for the fiscal year concluded on December 31st 2023.

A Glimpse into 2023

Over the past year, we have seen remarkable progress and achieved significant milestones which strengthened our ability to anticipate market trends in addition to exploring new paths and innovations. This overview sheds light on the dynamic landscape and notable achievements that shaped our journey in 2023, where we managed to position ourselves at the forefront of the telecommunication sector through our innovation capabilities and keeping abreast with global technological advancements.

Vodafone Qatar's 2023: Transformative Achievements

In 2023, technology played a prominent role in connecting our world across various areas, such as education and healthcare, in addition to reinforcing and solidifying the success opportunities of the historic event represented by the FIFA World Cup Qatar 2022. Vodafone Qatar embraced this transformation by teaming up with both Nokia to provide better broadband services and Microsoft for advanced AI insights. Partnerships were also forged with local universities, such as Qatar University, to support the next generation of innovators.

Globally, Vodafone Qatar received the World's Fastest Mobile Network award for the year 2022, according to test results based on consumer-initiated tests conducted using the 'Speedtest' service developed by the American company Ookla. This achievement was announced at the Mobile World Conference (MWS) in 2023, and it underscores Vodafone Qatar’s ongoing commitment to the development of its network with the aim of always providing unparalleled connectivity experiences to its customers.

As part of our efforts to expand our innovation horizons, we launched the 'eKYC' mobile SIM activation, which uses AI facial recognition technology to provide customers with an eco-friendly and secure experience. We also introduced a delivery service that delivers our products to our customers wherever they are, in addition to launching Qatar’s first Internet of Things (IoT) tracker device for consumers. These initiatives underline Vodafone Qatar's commitment to adopting advanced and contemporary solutions, as well as its dedication to fostering a digitally inclusive and environmentally conscious lifestyle. Consequently, the Company is prepared for all anticipated transformations in the coming years, with a strong awareness of its customers' evolving needs, aiming to ensure that the world is at their fingertips.
In addition to the above, Vodafone Qatar also entered a partnership with the Qatar Financial Centre (QFC) through the signing of an MoU to provide advanced services, which include, mobile and fixed services, IoT, and Cyber Security solutions. The goal of this partnership is to empower QFC-licensed enterprises for enhanced business agility and to help them succeed in achieving their objectives.

Financial Highlights

The Company reported a net profit of QR 540 million for the financial year 2023, reflecting a 7.5% increase compared to the previous year mainly driven by EBITDA growth.
Total revenue, excluding the World Cup’s impact in 2022, increased by 6.1% year-on-year reaching QR 3.1 billion, due to continued growth across various business segments, including fixed broadband services, managed services, IoT and others. However, the reported total revenue for the year increased by 1.5%. Service revenue, excluding the World Cup’s impact, grew by 8.9% to QR 2.8 billion, whereas reported Service Revenue increased by 5.5%.
EBITDA for the period increased to QR 1.3 billion, reflecting a growth of 4.2% compared to last year, positively impacted by the higher service revenue and the continued success of the cost optimisation programme. Consequently, the EBITDA margin reached 41.3%, expanding by 1.1ppts.
The total number of mobile customers reached 2.15 million, representing an underlying increase of 2% year-on-year.
Based on Vodafone Qatar’s commitment to enhancing shareholder value and strong financial performance, the Board of Directors has recommended the distribution of a cash dividend of 11% of the nominal share value, i.e. QR 0.11 per share, which will be presented at the Company’s next Annual General Assembly for approval.

A Word of Appreciation

With the conclusion of yet another successful year, the Board of Directors expresses sincere gratitude to His Royal Highness Sheikh Tamim bin Hamad Al Thani, the beloved Amir of the State of Qatar, for his insightful vision in Qatar’s 2030 National Vision and for providing all the necessary foundations for the success of the telecommunications and digital transformation sectors.
We would also like to express our most earnest appreciation to the regulatory authorities represented by the Communications Regulatory Authority, the Ministry of Communications and Information Technology, the Ministry of Commerce and Industry, the Qatar Financial Markets Authority, the Qatar Stock Exchange, and the Qatar Central Securities Depository (EDAA) for creating a safe environment which inspires trust and instils a sense of security.
It is also essential to extend our utmost gratitude to our Executive Management team for their exceptional leadership, and to our dedicated employees for their concerted efforts and commitment to achieving excellence.
Lastly, we salute our valued customers and stakeholders for their continuous trust and support, which forms the foundation of Vodafone Qatar's success, and we assure them of our everlasting commitment to continue collaboration and achieve success in the coming year.



Abdulla Bin Nasser Al-Misnad
Chairman of the Board of Directors


Abdulla Bin Nasser Al-Misnad
Chairman of the Board of Directors


It is our pleasure to present Vodafone Qatar's financial results and business performance for the fiscal year concluded on December 31st 2023.

A Glimpse into 2023

Over the past year, we have seen remarkable progress and achieved significant milestones which strengthened our ability to anticipate market trends in addition to exploring new paths and innovations. This overview sheds light on the dynamic landscape and notable achievements that shaped our journey in 2023, where we managed to position ourselves at the forefront of the telecommunication sector through our innovation capabilities and keeping abreast with global technological advancements.

Vodafone Qatar's 2023: Transformative Achievements

In 2023, technology played a prominent role in connecting our world across various areas, such as education and healthcare, in addition to reinforcing and solidifying the success opportunities of the historic event represented by the FIFA World Cup Qatar 2022. Vodafone Qatar embraced this transformation by teaming up with both Nokia to provide better broadband services and Microsoft for advanced AI insights. Partnerships were also forged with local universities, such as Qatar University, to support the next generation of innovators.

Globally, Vodafone Qatar received the World's Fastest Mobile Network award for the year 2022, according to test results based on consumer-initiated tests conducted using the 'Speedtest' service developed by the American company Ookla. This achievement was announced at the Mobile World Conference (MWS) in 2023, and it underscores Vodafone Qatar’s ongoing commitment to the development of its network with the aim of always providing unparalleled connectivity experiences to its customers.

As part of our efforts to expand our innovation horizons, we launched the 'eKYC' mobile SIM activation, which uses AI facial recognition technology to provide customers with an eco-friendly and secure experience. We also introduced a delivery service that delivers our products to our customers wherever they are, in addition to launching Qatar’s first Internet of Things (IoT) tracker device for consumers. These initiatives underline Vodafone Qatar's commitment to adopting advanced and contemporary solutions, as well as its dedication to fostering a digitally inclusive and environmentally conscious lifestyle. Consequently, the Company is prepared for all anticipated transformations in the coming years, with a strong awareness of its customers' evolving needs, aiming to ensure that the world is at their fingertips.
In addition to the above, Vodafone Qatar also entered a partnership with the Qatar Financial Centre (QFC) through the signing of an MoU to provide advanced services, which include, mobile and fixed services, IoT, and Cyber Security solutions. The goal of this partnership is to empower QFC-licensed enterprises for enhanced business agility and to help them succeed in achieving their objectives.

Financial Highlights

The Company reported a net profit of QR 540 million for the financial year 2023, reflecting a 7.5% increase compared to the previous year mainly driven by EBITDA growth.
Total revenue, excluding the World Cup’s impact in 2022, increased by 6.1% year-on-year reaching QR 3.1 billion, due to continued growth across various business segments, including fixed broadband services, managed services, IoT and others. However, the reported total revenue for the year increased by 1.5%. Service revenue, excluding the World Cup’s impact, grew by 8.9% to QR 2.8 billion, whereas reported Service Revenue increased by 5.5%.
EBITDA for the period increased to QR 1.3 billion, reflecting a growth of 4.2% compared to last year, positively impacted by the higher service revenue and the continued success of the cost optimisation programme. Consequently, the EBITDA margin reached 41.3%, expanding by 1.1ppts.
The total number of mobile customers reached 2.15 million, representing an underlying increase of 2% year-on-year.
Based on Vodafone Qatar’s commitment to enhancing shareholder value and strong financial performance, the Board of Directors has recommended the distribution of a cash dividend of 11% of the nominal share value, i.e. QR 0.11 per share, which will be presented at the Company’s next Annual General Assembly for approval.

A Word of Appreciation

With the conclusion of yet another successful year, the Board of Directors expresses sincere gratitude to His Royal Highness Sheikh Tamim bin Hamad Al Thani, the beloved Amir of the State of Qatar, for his insightful vision in Qatar’s 2030 National Vision and for providing all the necessary foundations for the success of the telecommunications and digital transformation sectors.
We would also like to express our most earnest appreciation to the regulatory authorities represented by the Communications Regulatory Authority, the Ministry of Communications and Information Technology, the Ministry of Commerce and Industry, the Qatar Financial Markets Authority, the Qatar Stock Exchange, and the Qatar Central Securities Depository (EDAA) for creating a safe environment which inspires trust and instils a sense of security.
It is also essential to extend our utmost gratitude to our Executive Management team for their exceptional leadership, and to our dedicated employees for their concerted efforts and commitment to achieving excellence.
Lastly, we salute our valued customers and stakeholders for their continuous trust and support, which forms the foundation of Vodafone Qatar's success, and we assure them of our everlasting commitment to continue collaboration and achieve success in the coming year.



As we reflect upon the accomplishments of 2023, a year that has been marked by success across diverse fronts, Vodafone Qatar proudly asserts its position as a leader in connectivity innovation. Our steadfast dedication to the realization of our strategic vision, aptly titled 'Together We Can', found expression in our many notable accomplishments.
In our pursuit of a transformative year, we focused on delivering unparalleled connectivity, speed, and reliability for both consumers and businesses alike. A testament to this commitment was the inauguration of cutting-edge fibre technology in Msheireb Downtown's Smart City district. This milestone positioned Msheireb as the first 'Gigacity' in the Middle East, boasting speeds up to 25 Gbps.

Vodafone Qatar also succeeded in setting new standards within the telecommunications industry, with the introduction of ‘’Gigabit only' speeds for Home Fibre that were nearly ten times faster than the prevailing average, made us the first telecom provider in the Middle East to achieve this feat. In addition, Vodafone Qatar, in cooperation with Nokia, achieved a distinguished achievement in the world of broadband fiber optic networks after the two companies succeeded, through their collaborative efforts, in experimenting with speeds of 100 gigabits per second on the single passive optical network (PON).

Another achievement was the international recognition bestowed upon Vodafone Qatar by Ookla® in 2022, designating us as the possessor of the World's Fastest Mobile Network. This accolade not only validates our unwavering commitment to pushing the boundaries of connectivity but also highlights our ability to surpass preconceived limitations.

Recognition at the Mobile World Congress 2023 in Barcelona, where we proudly received an award, stands as a testament to our technological prowess and unwavering commitment to delivering an exceptional customer experience. Further commendation from the Communications Regulation Authority of Qatar, as evident in their Quality-of-Service Audit, serves to underscore the excellence of our network performance.

During the sacred month of Ramadan, our collaboration with Qatari producer Hamida Issa bore fruit in the form of a compelling five-episode sitcom titled 'Al Bayt Al 3oud' (The Big House). Beyond providing entertainment, this series served to underscore the significance of community, family, and connectivity during this revered month. It exemplifies our dedication to fostering cultural connections and emphasizes our commitment to keeping local families connected through life's journeys.

As part of our steadfast commitment to nurturing the leaders of tomorrow, Vodafone Qatar spearheads initiatives aimed at investing in and fostering the brightest young minds in the nation. By doing so, we not only contribute to reinforcing Qatar's technological sector but also actively position it as a hub of excellence in learning and development. This strategic approach not only future-proofs our industry but also enhances its attractiveness to new talent and promotes increased levels of inward investment.

As a cornerstone of our Corporate Social Responsibility program, Vodafone Qatar actively participated in the fifth annual 'My Career - My Future' event organized by the Qatar Career Development Centre (QCDC) in collaboration with Qatar Foundation. This event provided students with invaluable hands-on job shadowing experiences in real-world environments, instilling practical skills crucial for their future careers.

In another impactful community outreach initiative, we conducted an awareness session at the Qatar Academy for Science and Technology (QAST). Here, forty high-school students gained insights into Vodafone Qatar's range of business scholarships, internships, and diverse career opportunities. Our engagement doesn't stop there; we collaborated with the College of Business and Economics at Qatar University, sponsoring a competition that encouraged students to integrate sustainability into their business planning. Undergraduates, through a case study focused on sustainability in the telecommunications sector, offered innovative solutions, with winners receiving exciting high-tech prizes.

As a statement serving to further reinforce and affirm our commitment to excellence and quality, our HR team successfully secured the ISO 9001:2015 re-certification. A rigorous audit conducted by BSI further solidified our compliance with international standards and underscored our pledge to uphold the highest benchmarks in every facet of our operations.

As we approach 2024, we renew our promise to deliver world-class services while actively safeguarding society, culture, and the environment, in line with the Qatar National Vision 2030.

Grateful for the prosperous path we were graced with in 2023, I extend heartfelt thanks to our esteemed board, shareholders, dedicated employees, and loyal customers for their trust and collaboration propelling us into an optimistic new year.



Rashid Fahad Al-Naimi
Managing Director


Rashid Fahad Al-Naimi
Managing Director


As we reflect upon the accomplishments of 2023, a year that has been marked by success across diverse fronts, Vodafone Qatar proudly asserts its position as a leader in connectivity innovation. Our steadfast dedication to the realization of our strategic vision, aptly titled 'Together We Can', found expression in our many notable accomplishments.
In our pursuit of a transformative year, we focused on delivering unparalleled connectivity, speed, and reliability for both consumers and businesses alike. A testament to this commitment was the inauguration of cutting-edge fibre technology in Msheireb Downtown's Smart City district. This milestone positioned Msheireb as the first 'Gigacity' in the Middle East, boasting speeds up to 25 Gbps.

Vodafone Qatar also succeeded in setting new standards within the telecommunications industry, with the introduction of ‘’Gigabit only' speeds for Home Fibre that were nearly ten times faster than the prevailing average, made us the first telecom provider in the Middle East to achieve this feat. In addition, Vodafone Qatar, in cooperation with Nokia, achieved a distinguished achievement in the world of broadband fiber optic networks after the two companies succeeded, through their collaborative efforts, in experimenting with speeds of 100 gigabits per second on the single passive optical network (PON).

Another achievement was the international recognition bestowed upon Vodafone Qatar by Ookla® in 2022, designating us as the possessor of the World's Fastest Mobile Network. This accolade not only validates our unwavering commitment to pushing the boundaries of connectivity but also highlights our ability to surpass preconceived limitations.

Recognition at the Mobile World Congress 2023 in Barcelona, where we proudly received an award, stands as a testament to our technological prowess and unwavering commitment to delivering an exceptional customer experience. Further commendation from the Communications Regulation Authority of Qatar, as evident in their Quality-of-Service Audit, serves to underscore the excellence of our network performance.

During the sacred month of Ramadan, our collaboration with Qatari producer Hamida Issa bore fruit in the form of a compelling five-episode sitcom titled 'Al Bayt Al 3oud' (The Big House). Beyond providing entertainment, this series served to underscore the significance of community, family, and connectivity during this revered month. It exemplifies our dedication to fostering cultural connections and emphasizes our commitment to keeping local families connected through life's journeys.

As part of our steadfast commitment to nurturing the leaders of tomorrow, Vodafone Qatar spearheads initiatives aimed at investing in and fostering the brightest young minds in the nation. By doing so, we not only contribute to reinforcing Qatar's technological sector but also actively position it as a hub of excellence in learning and development. This strategic approach not only future-proofs our industry but also enhances its attractiveness to new talent and promotes increased levels of inward investment.

As a cornerstone of our Corporate Social Responsibility program, Vodafone Qatar actively participated in the fifth annual 'My Career - My Future' event organized by the Qatar Career Development Centre (QCDC) in collaboration with Qatar Foundation. This event provided students with invaluable hands-on job shadowing experiences in real-world environments, instilling practical skills crucial for their future careers.

In another impactful community outreach initiative, we conducted an awareness session at the Qatar Academy for Science and Technology (QAST). Here, forty high-school students gained insights into Vodafone Qatar's range of business scholarships, internships, and diverse career opportunities. Our engagement doesn't stop there; we collaborated with the College of Business and Economics at Qatar University, sponsoring a competition that encouraged students to integrate sustainability into their business planning. Undergraduates, through a case study focused on sustainability in the telecommunications sector, offered innovative solutions, with winners receiving exciting high-tech prizes.

As a statement serving to further reinforce and affirm our commitment to excellence and quality, our HR team successfully secured the ISO 9001:2015 re-certification. A rigorous audit conducted by BSI further solidified our compliance with international standards and underscored our pledge to uphold the highest benchmarks in every facet of our operations.

As we approach 2024, we renew our promise to deliver world-class services while actively safeguarding society, culture, and the environment, in line with the Qatar National Vision 2030.

Grateful for the prosperous path we were graced with in 2023, I extend heartfelt thanks to our esteemed board, shareholders, dedicated employees, and loyal customers for their trust and collaboration propelling us into an optimistic new year.



In 2023, guided by the vision 'Together we can,' Qatar has made significant strides in technological excellence, setting a precedent in connectivity. Our commitment to becoming one of the world's most technologically advanced countries is evident in the ecosystem we've built, prioritizing digital-first lifestyles, and placing customers at the core of our initiatives.

Business Performance

Since the launch of Vodafone Qatar's 'Digital 2023' strategy in 2018, we've successfully transformed from a traditional mobile operator to a diversified digital player. With objectives focused on simplifying our operations, digitizing customer experiences, and responsible growth, we've consistently achieved year-on-year growth. Our emphasis on enhancing customer experiences has been a driving force for innovation, leading to the introduction of advanced solutions that simplify lives across the country.

In 2023, we proudly report an annual net profit of QR 540 million and 5.5% service revenue growth. These achievements position Vodafone Qatar on an upward trajectory, and we remain confident in our ability to navigate economic and technological challenges, ensuring responsible growth for our shareholders.

Harnessing the Power of Artificial Intelligence (AI)

Amidst a year where AI took center stage, Vodafone Qatar has actively explored its transformative capabilities. Through extensive partnerships and research, exemplified by our platinum sponsorship of a Microsoft Qatar event in collaboration with the Ministry of Communications and Information Technology (MCIT), we are committed to leveraging AI for continued growth and innovation.

Entitled ‘From Imagination to Reality: Rise with Microsoft AI’ the event showcased breakthrough AI use cases, exploring how these innovations can enable businesses to build transformative AI-powered solutions.

We also signed a Memorandum of Understanding with Microsoft to facilitate an end-to-end AI Digital Contact Center Platform suitable for any organization that wants to modernize their contact center operations in Qatar. It is the first AI application that our two organizations will jointly offer to the market, meaning such centers will be equipped with modern digital tools to engage customers across voice, video, and other digital channels whilst ensuring business process automation, advanced telephony, and fraud prevention capabilities.

Meanwhile, the landmark launch of our mobile SIM activation service, ‘eKYC - Electronically Know Your Customer’, uses AI face-recognition technology to offer an easy, secure, and eco-friendly way for customers to purchase a new SIM card or transfer their current numbers regardless of the provider, via Mobile Number Portability (MNP). Completing the verification of ID documents, including a user’s QID, it enables instant connection to the Vodafone Qatar network.

The digitized registration process, which uses Artificial Intelligence for new mobile connections, will help customers to join Vodafone Qatar’s services at any time, and from anywhere. It is a genuine step forward in achieving the company’s goal of contributing to the digital transformation of our nation.

Msheireb: The First Gigacity in the Middle East

In a groundbreaking partnership with Nokia, Vodafone Qatar has propelled Msheireb Smart City into the forefront as the region's inaugural 'Gigacity,' delivering unprecedented hyper speeds of up to 25 gigabytes per second through cutting-edge fiber technology.

Following a successful trial on a single Passive Optical Network (PON) using Nokia Bell Labs' prototype, Vodafone Qatar aims to elevate speeds to 100 gigabytes per second by the end of the decade, establishing a new regional standard for high-speed internet connectivity. Msheireb stands as a global prototype for future cities, driven by Vodafone Qatar's technological prowess.

This year, Vodafone Qatar has emerged as a trailblazer in showcasing speeds achieved on PON, reinforcing its commitment to delivering cutting-edge technology. With the deployment of 25 gigabytes per second and the commercial launch of services in Msheireb Smart City, Vodafone Qatar reaffirms its dedication to providing advanced connectivity and innovative solutions.

Vodafone Qatar's Commitment to a Sustainable Future

At Vodafone Qatar, our commitment to sustainability goes beyond rhetoric; it's a core value reflected in our daily operations. Aligned with the global movement toward a net-zero society, sustainability is one of our three fundamental corporate pillars.

Educating and Empowering Communities

In pursuit of social sustainability, we've collaborated with selected partners to address community well-being. A highlight of our efforts was the Lung Cancer Awareness Day event, organized in collaboration with the Qatar Cancer Society. This initiative aimed not only to raise awareness among our employees but also the broader public about the causes and symptoms of lung cancer, emphasizing our dedication to community welfare.

Protecting the environment: pioneering sustainable practices

Vodafone Qatar takes its responsibilities towards the environment very seriously and is working towards a net-zero future, systematically converting network sites to commercial power sources to effectively minimize direct fuel consumption. Over the past few years, Vodafone Qatar has converted more than 200 sites to commercial power, and more than 270 sites to a hybrid fuel consumption model. Compared to normal sites, the average fuel consumption has decreased by 40%, thereby reducing its impact on the environment. Adding to this commitment, the deployment of power cubes stands as a symbol of the company's dedication to harnessing energy from renewable sources, thereby substantially contributing to a more sustainable and eco-friendly energy ecosystem.

In embracing sustainability as a guiding principle, Vodafone Qatar is not just adapting to change but actively contributing to a future where responsible practices are ingrained in every aspect of our business.

Closing Statement

In 2023, Vodafone Qatar stood as a revered leader in technology and digital innovation, spearheading the nation's digital infrastructure. The focal point remained a customer-centric approach, a guiding principle around which all operations orbited.

Acknowledging that these milestones wouldn't be achievable without the steadfast support of the Board of Directors, employees, shareholders, and customers, we extend our deepest gratitude. Their trust forms the bedrock of Vodafone Qatar's achievements.

Together, we share a collective pride in the accomplishments detailed in this report. These successes not only stand as markers of our progress but promise positive returns for our shareholders in the years to come.

As our digital transformation surges forward, we remain steadfast in consolidating the business foundations, capitalizing on innovation, and providing a positive work atmosphere. Aligned with Qatar's National Vision 2030, Vodafone Qatar is poised to elevate even further in 2024.

Finally, we express gratitude for the collaborative efforts that have fueled our progress and anticipate a future marked by even greater accomplishments.



Sheikh Hamad Abdulla Jassim Al-Thani
Chief Executive Officer


Sheikh Hamad Abdulla Jassim Al-Thani
Chief Executive Officer


In 2023, guided by the vision 'Together we can,' Qatar has made significant strides in technological excellence, setting a precedent in connectivity. Our commitment to becoming one of the world's most technologically advanced countries is evident in the ecosystem we've built, prioritizing digital-first lifestyles, and placing customers at the core of our initiatives.

Business Performance

Since the launch of Vodafone Qatar's 'Digital 2023' strategy in 2018, we've successfully transformed from a traditional mobile operator to a diversified digital player. With objectives focused on simplifying our operations, digitizing customer experiences, and responsible growth, we've consistently achieved year-on-year growth. Our emphasis on enhancing customer experiences has been a driving force for innovation, leading to the introduction of advanced solutions that simplify lives across the country.

In 2023, we proudly report an annual net profit of QR 540 million and 5.5% service revenue growth. These achievements position Vodafone Qatar on an upward trajectory, and we remain confident in our ability to navigate economic and technological challenges, ensuring responsible growth for our shareholders.

Harnessing the Power of Artificial Intelligence (AI)

Amidst a year where AI took center stage, Vodafone Qatar has actively explored its transformative capabilities. Through extensive partnerships and research, exemplified by our platinum sponsorship of a Microsoft Qatar event in collaboration with the Ministry of Communications and Information Technology (MCIT), we are committed to leveraging AI for continued growth and innovation.

Entitled ‘From Imagination to Reality: Rise with Microsoft AI’ the event showcased breakthrough AI use cases, exploring how these innovations can enable businesses to build transformative AI-powered solutions.

We also signed a Memorandum of Understanding with Microsoft to facilitate an end-to-end AI Digital Contact Center Platform suitable for any organization that wants to modernize their contact center operations in Qatar. It is the first AI application that our two organizations will jointly offer to the market, meaning such centers will be equipped with modern digital tools to engage customers across voice, video, and other digital channels whilst ensuring business process automation, advanced telephony, and fraud prevention capabilities.

Meanwhile, the landmark launch of our mobile SIM activation service, ‘eKYC - Electronically Know Your Customer’, uses AI face-recognition technology to offer an easy, secure, and eco-friendly way for customers to purchase a new SIM card or transfer their current numbers regardless of the provider, via Mobile Number Portability (MNP). Completing the verification of ID documents, including a user’s QID, it enables instant connection to the Vodafone Qatar network.

The digitized registration process, which uses Artificial Intelligence for new mobile connections, will help customers to join Vodafone Qatar’s services at any time, and from anywhere. It is a genuine step forward in achieving the company’s goal of contributing to the digital transformation of our nation.

Msheireb: The First Gigacity in the Middle East

In a groundbreaking partnership with Nokia, Vodafone Qatar has propelled Msheireb Smart City into the forefront as the region's inaugural 'Gigacity,' delivering unprecedented hyper speeds of up to 25 gigabytes per second through cutting-edge fiber technology.

Following a successful trial on a single Passive Optical Network (PON) using Nokia Bell Labs' prototype, Vodafone Qatar aims to elevate speeds to 100 gigabytes per second by the end of the decade, establishing a new regional standard for high-speed internet connectivity. Msheireb stands as a global prototype for future cities, driven by Vodafone Qatar's technological prowess.

This year, Vodafone Qatar has emerged as a trailblazer in showcasing speeds achieved on PON, reinforcing its commitment to delivering cutting-edge technology. With the deployment of 25 gigabytes per second and the commercial launch of services in Msheireb Smart City, Vodafone Qatar reaffirms its dedication to providing advanced connectivity and innovative solutions.

Vodafone Qatar's Commitment to a Sustainable Future

At Vodafone Qatar, our commitment to sustainability goes beyond rhetoric; it's a core value reflected in our daily operations. Aligned with the global movement toward a net-zero society, sustainability is one of our three fundamental corporate pillars.

Educating and Empowering Communities

In pursuit of social sustainability, we've collaborated with selected partners to address community well-being. A highlight of our efforts was the Lung Cancer Awareness Day event, organized in collaboration with the Qatar Cancer Society. This initiative aimed not only to raise awareness among our employees but also the broader public about the causes and symptoms of lung cancer, emphasizing our dedication to community welfare.

Protecting the environment: pioneering sustainable practices

Vodafone Qatar takes its responsibilities towards the environment very seriously and is working towards a net-zero future, systematically converting network sites to commercial power sources to effectively minimize direct fuel consumption. Over the past few years, Vodafone Qatar has converted more than 200 sites to commercial power, and more than 270 sites to a hybrid fuel consumption model. Compared to normal sites, the average fuel consumption has decreased by 40%, thereby reducing its impact on the environment. Adding to this commitment, the deployment of power cubes stands as a symbol of the company's dedication to harnessing energy from renewable sources, thereby substantially contributing to a more sustainable and eco-friendly energy ecosystem.

In embracing sustainability as a guiding principle, Vodafone Qatar is not just adapting to change but actively contributing to a future where responsible practices are ingrained in every aspect of our business.

Closing Statement

In 2023, Vodafone Qatar stood as a revered leader in technology and digital innovation, spearheading the nation's digital infrastructure. The focal point remained a customer-centric approach, a guiding principle around which all operations orbited.

Acknowledging that these milestones wouldn't be achievable without the steadfast support of the Board of Directors, employees, shareholders, and customers, we extend our deepest gratitude. Their trust forms the bedrock of Vodafone Qatar's achievements.

Together, we share a collective pride in the accomplishments detailed in this report. These successes not only stand as markers of our progress but promise positive returns for our shareholders in the years to come.

As our digital transformation surges forward, we remain steadfast in consolidating the business foundations, capitalizing on innovation, and providing a positive work atmosphere. Aligned with Qatar's National Vision 2030, Vodafone Qatar is poised to elevate even further in 2024.

Finally, we express gratitude for the collaborative efforts that have fueled our progress and anticipate a future marked by even greater accomplishments.


Vodafone's Qatar Historic Milestones

ⓘ Click on a Milestone to read more

Vodafone Qatar Milestones
2013
  • Vodafone Qatar achieves 1 million customers milestone
  • The Vodafone Qatar Passport Pack is introduced for the country’s best roaming rates
  • Vodafone Qatar becomes the first company in Qatar to offer Secure Device Management to help businesses better protect their company data
2014
  • Vodafone Qatar launches 4G services and the first 4G service while roaming
  • Vodafone Qatar is the first certified company in Qatar and the first telecom company in the world to obtain the ISO 27001:2013
2015
  • Vodafone Qatar launches its 4G+ network
  • Vodafone Qatar named ‘Best Telecom Company’ at the Arabian Business Awards
2016
  • The power of the Vodafone international network comes to Qatar with the launch of the Vodafone Global IoT Platform
  • Vodafone Qatar commences deployment of hybrid power systems across their sites to reduce its carbon footprint
2017
  • Qatar Rail signs MoU with Vodafone Qatar to provide Doha Metro’s Green and Gold Lines with world-class telecommunications services
  • Vodafone Qatar is re-certified the prestigious ISO 27001:2013, demonstrating the strength of the company’s information security management systems and operations.
  • Vodafone Qatar launches its fleet management service
2018
  • The Board of Vodafone Qatar announces a number of company changes that re-sets it for the future including the sale of Vodafone Group’s equity stake, the extension of its mobile license, and a capital reduction to extinguish the historical losses and deliver long term growth potential
  • Vodafone Qatar launches its 5G Network
  • Vodafone Qatar pioneers e-SIM technology in the region
2019
  • Vodafone Qatar re-brands its world-class network technology (4G+, 5G & Fibre) to GigaNet.
  • Vodafone Qatar launches GigaHome in continuation of their leadership in innovative digital solutions for the home.
  • Vodafone Qatar GigaTV launches for premium entertainment for the entire family
  • Vodafone Qatar unveils reach of its 5G network to cover more than 70% of the capital city Doha and launches the country’s first 5G plans.
  • Vodafone Qatar launches first Narrowband-IoT (NB-IoT) Network nationwide
  • Vodafone Qatar breaks new boundaries with the Region’s first 5G holographic call
  • Vodafone Qatar is the first in the country to offer 5G roaming
2020
  • Vodafone Qatar launches VoLTE – or Voice over LTE – enabling simultaneous use of voice and data over the 4G+ network
  • Vodafone Qatar’s fibre footprint reaches more than 25 key areas across the country
  • Vodafone Qatar’s fully managed Wi-Fi service adopted by Qatar Rail to provide passengers on the Doha Metro with public Wi-Fi access in all stations and onboard the trains.
  • Qatar General Electricity & Water Corporation (KAHRAMAA) and Vodafone Qatar partner to roll out 600,000 smart meters powered by the Internet of Things nationwide.
  • Vodafone Qatar and Qatar National Tourism Council sign a Memorandum of Understanding for the implementation of Vodafone’s Big Data & Advanced Analytics solution to accelerate the country’s goal of being a world-class tourist destination.
  • Vodafone Qatar is ISO 9001:2015 certified for Quality Management in HR
2021
  • “Together We Can” Rebrand
  • Vodafone Qatar launches Push-To-Talk Plus for instant voice, video and text communication
  • Vodafone Qatar unveils an enhanced GigaNet network
  • Vodafone Qatar launches an enhanced IoT Fleet Management Solution
  • Vodafone Qatar wins two awards at MMA Smarties MENA 2020
  • Vodafone Qatar introduces Labeeb, one of the first AI powered chatbots in Qatar
  • Vodafone Qatar listed among the 10 Best Workplaces in Qatar by Linkedin
2022
  • Vodafone Qatar is announced the Fastest Mobile Network in the world, according to the Ookla Speedtest Intelligence® analysis for Q3 and Q4 of 2022.
  • Vodafone Qatar and Microsoft further strengthen strategic partnership to provide digital transformation solutions to businesses in Qatar
  • Vodafone Qatar awarded newest ISO certificate for business continuity
  • Vodafone Qatar launches Wi-Fi Guarantee for Gigahome Internet Services
  • Vodafone Qatar paints Doha green in Ramadan Sustainability Campaign
  • Vodafone Qatar launches new IoT Asset Tracking solution to maximise efficiency of business operations
  • Vodafone Qatar launches first IoT tracker for consumers in Qatar
  • Vodafone Qatar granted first license for electronic payment services through iPay
  • Vodafone Qatar introduces iPay, the first licensed wallet by Qatar Central Bank
2023
  • Vodafone Qatar and Nokia achieve record-breaking 100 GBPS speeds on Fiber Broadband Networks
  • Vodafone Qatar transforms Msheireb into the first Giga-City in the Middle East offering speeds from 1GB up to 25GB
  • Vodafone Qatar is ISO 9001:2015 re-certified for Quality Management in HR

Financial and operational highlights

Mobile Customers(000)
0
FY23
0
FY22
0
2,106*
FY21
0
1,934
FY20
0
1,662
FY19
0
1,737
*excluding FIFA world cup SIMS
Revenue (QR m)
0
FY23
0
0
0
FY22
0
0
0
0
3,066
FY21
0
0
0
2,526
FY20
0
0
0
2,200
FY19
0
0
0
2,125
Postpaid
Prepaid
Equipment and other revenues
World Cup related revenue (FY22)


0

Million

0

%

0

Million

0

Million

0

%

0

Million

0

%

0

%

“We see a key role for our digital networks and technologies in helping to transform Qatar’s workforce, and empowering youth in their journey to a fully digital society.”


Sustainability at Vodafone

At the core of Vodafone Qatar's strategic goals lies a profound integration of environmental, social, and economic concerns. In order to tackle these concerns responsibly, Vodafone Qatar has created its sustainability framework, “Connecting for a Better Future”. The framework is built on three pillars, digital enrichment, human prosperity, and safeguarding the planet, that reflect the company’s commitment to contributing positively to society and the planet while maintaining its position as a leading telecommunications provider. This steadfast commitment ensures a continuous focus on reducing the environmental impact of operations while simultaneously delivering cutting-edge technology to empower communities nationwide.

Read the full   sustainability report


Vodafone Sustainability Pillars Vodafone Sustainability Pillars

View our full 2023 report!

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