Terms and Conditions

Postpaid Terms and Conditions

Postpaid Terms and Conditions for Consumer

Definitions: 

Agents

Any distributors, non-Vodafone Stores or others we have been appointed to sell our products and services.

Agreement

The legal contract between you and us, made up of these terms and conditions, any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website.

Billing cycle

The period of time between the bills. Billing cycle will begin on a specific day each month, and will continue until the same day of the following month (For example, the first day of the month until the first day of the following month.) the number of days in the billing cycle change, according to the number of days in the month. You will be notified of your billing cycle when you subscribe to a monthly subscription service from Vodafone.

Business day

Any day except a Friday, Saturday or national public holiday in the State of Qatar.

Extras

Value bundles that you can purchase in addition to your Postpaid Plan.

Products and Services

The communication products and services, including, but not limited to, national and international calls and SMS (text messages), national and international MMS (multi-media messages, to send photos), mobile internet, roaming, Extras, and any other products and services we offer you.

Plan

Our pricing plans that are charged in line with our rate card.

Rate card

The list of all our prices for our products and services.

SIM card

The card included in your Welcome Pack to be inserted in your phone. The card contains your mobile number and allows you to use our products and services.

We, us

Vodafone Qatar P.Q.S.C. (commercial registration number 39656, PO Box 27727, Doha Qatar)

Welcome Pack

The pack you bought which contains a Vodafone SIM card, mobile number and information on our products and services.

Postpaid

Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle.

 
1. Start date and duration

a. This agreement starts when you put the SIM card into your mobile phone and use any of our products and services.

b. This agreement will continue until either of us end it as set out in this agreement.

c. The minimum contractual period shall be three (3) months (“Minimum Subscription Period”).  Cancellation of the Service prior to that time will result in applicable charges due and payable for the entire three month Minimum Subscription Period

2. Providing our products

a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.

b. Things beyond our control, including but not limited to acts of God, act of government or regulatory authority, war, riot or civil commotion, may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this

3. Using our products and services

a. You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services.

b. When you buy the Welcome Pack from our stores, or receive the Welcome Pack if you have bought it online, you must provide us with a copy of your valid Qatari identity document or your passport and relevant business visa or resident permit page. The Welcome Pack will not be handed over if you cannot provide us either of these documents.

c. If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both yours and the nominated person’s Qatari identity document or passport with a relevant visa or resident permit.

d.  By buying our products and services, you assure us that you:

  • are buying them for your own personal use or, if you allow another person, including a person who is under 18, to use the products and services, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
  • will not use the products and services, including mobile, internet and broadband, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
  • will not sell the products and services without our permission in writing; and
  • will tell us, within seven (7) business days, about any changes to your customer information, by phoning our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile, or by visiting one of our stores.

e.  As part of our products and services, we offer access to the internet. We are not responsible for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say otherwise.

4. Postpaid
  1. Customers will be able to make payment for this product via the following options:
  • Retail stores: by cash or credit/debit card. 
  • Customer care: only by credit card.
  • Auto-payment: by registering your credit card or through a direct debit with banks that are approved by us.
5. Postpaid Account

 a. All your Postpaid connections will be part of an account.

 b. Your account can contain one or more connections.

 c. Primary Connection:

 Although your account can contain several connections, only one can be set as the Primary Connection.

  • The Primary Connection will be the only connection in the account that will receive details on the account billing details and credit limit notifications.
  • You may choose to replace a Primary Connection with another in the same account at any time by contacting us.

d.  Additional Connections: Your account may only contain one Primary Connection and up to four (4) Additional Connections, unless otherwise approved by us.

6. Plans

a. Each connection in your account (Primary and Additional Connections) will have a monthly subscription Plan. 

b. Your Plan will be renewed for all connections on your account on your bill cycle date.

c. The value of your Plan will be valid up until the end of each bill cycle. Any unused value will be forfeited at the end of the bill cycle.

d. If you subscribe to a Plan on a day that does not coincide with your bill cycle, the charges and value for your Plan will be pro-rated against your next bill cycle.

7. Extras

a. You may add Extras to each connection in your account.

b. Each Extra and the value it contains will be renewed on your bill cycle date.

c. The value of your Extra will be valid up until the end of each bill cycle. Any unused value will be forfeited at the end of the bill cycle.

d.  If you subscribe to an Extra on a day that does not coincide with your bill cycle, the charges and value for your Extra will be pro-rated against your next bill cycle.

e.  Some Extras may offer you a rate discount. A rate discount will offer a reduced price for outgoing/incoming calling, SMS/MMS or data usage. Details of rate discounts are set out in our rate card.

8. Billing

a. Bill cycle:
• We will assign a monthly bill cycle for your account.

• All your connections (Primary and Additional Connections) must be part of the same billing cycle.

b. Bill:
• We will issue a bill to you at the end of the billing cycle of your account.  The date your bill is generated is called your “Bill Issue Date”

• Bills are available in either paper or email mode; you are required to select only one (1) mode of dispatch.

  You will be able to change your desired dispatch mode by contacting Customer Care or visiting a Vodafone retail store.

• The bill will include a summary of the billed charges of your account and will contain advance charges for your next month’s Plan and Extra fees. You may also choose to receive a detailed bill of each connection in your account at no additional cost.

• You must pay the billed charges on your account within the specified due date mentioned on the bill; otherwise, the charges will become overdue.

• Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.  All billing related complaints must be raised by You within 12 months from the issue of Your Bill after which the complaint will become invalid.

• We reserve the right to suspend, restrict or disconnect the services where payment is overdue. The suspension, restriction or disconnection will take effect on all connections on your account.

•“Suspension shall be removed after settling the due amounts.

• Where payment is not received in full, we will end this agreement after 180 days from your Bill Issue Date and you will lose all connections (Primary and Additional Connections) on your account.

• We will send an SMS to your Primary Connection when the bill is issued and when payment is due.


• Customer bill will start from the date of activation.

 

9. Charges

a. You agree to pay us the relevant charges for the provision of the services, whether you or someone else use(s) the services.

b. All your account charges (including your Primary and Additional Connections) will be billed once a month on your bill cycle date.

c. Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances (e.g. roaming charges), due to operational matters beyond our control, application of charges to your bill may be delayed. You are nevertheless required to pay all billed charges that are not in dispute when they fall due, as stated on your bill.

d.  Credit limit:

•   We will set a credit limit for the charges incurred on your account (this includes charges for your Primary and Additional Connections).

•    You may request to increase the default credit limit by either paying a deposit or providing your credit card details.

•    If you provide us with your credit card details for the purposes of increasing your credit limit, you agree that we may use your credit card details to recover any amounts on your account which remain unpaid 90 days or more after your Bill Issue Date.  We will contact you by SMS to inform you before we take any such action. 

•   If you reach or exceed your credit limit, your account (including all Primary and Additional Connections) will be blocked. The block will be removed upon settling all or part of the outstanding amounts.

•  Should the billed amount exceed the set credit limit due, you are still obliged to pay the full amount due for all charges incurred.

10. Deposits

a.  You may make a deposit against your account to:

•   Increase your credit limit, as set out in clause 10d above.

•   Enable roaming in some destinations where charging does not take place in real time. (The minimum amount to deposit for this is QR 2,000 or by providing a valid credit card).

b.  If you wish to retrieve your deposit, then we will apply it as a payment against any and all outstanding and future charges and return your credit limit and roaming settings to the default.

c.  Upon termination of this agreement, any remaining deposit will be refunded in full.

11. Numbers

a.  You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers and My Numbers online or in our stores.

b. There are different reservation charges for My Numbers and Star Numbers. You can find out the reservation charge for the Star Number or My Number you want from our website at www.vodafone.qa or at any of our retail stores.

c.  All mobile numbers belong to the State of QATAR. Communication Regulatory Authority or CRA may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number or My Number entitles you to use that number, but it will still belong to the State of QATAR.

d.  All reserved numbers must be assigned to an active Plan. If you cancel your Postpaid Account or any Primary or Additional Connections or this agreement ends, after 180 days the number(s) will be made available for people to reserve.

e.  We can refund the reservation charge for Star Numbers and My Numbers in line with our Number Policy, which you can get from our website (www.vodafone.qa) and at our stores.

12. Roaming

a.  Roaming allows you to use our products and services when travelling outside Qatar.

b.  If you are roaming in countries where charges take place in real time, the charges will automatically be charged to your account.

c.  If you are roaming in countries where charges do not take place in real time, there may be a delay in us charging your account of up to 31 days. This will be reflected in the next relevant bill cycle.

d.  Customer can register for SIM remotely while roaming. However, SIM will work only once customer land in Qatar and get connected to a local network.

13.  Ending this Agreement

a.  We have the right to end this agreement if:

•  you break any of the terms and conditions of this agreement; or

•  our public mobile telecommunications licence ends.

If we are going to end this agreement we will tell you by SMS.

b. You can cancel this agreement at any time by phoning our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile or by visiting one of our stores.

c.  You must ensure that all outstanding payments are paid before disconnecting your account.

d.  Where you have activated roaming in countries where charges do not take place in real time, you will only be disconnected 31 days after your request.

14. Lost, Stolen and Damaged SIM Cards

a.  If your SIM card is lost, damaged, or stolen, you must immediately contact our Customer Care team on 122 (or +97470201122 if roaming). We will then:

•   block the SIM card to prevent further calls being made; and

•   make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)

b.  We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.qa).

15. Refunds and Returns

a.  We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.qa and our stores.

b.  We pay refunds for Star Numbers and My Numbers in line with our number policy which you can get from our website at www.vodafone.qa and from our stores.

16.  Accepting the Terms and Conditions of this Agreement

a.  When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours.

17. General

a.  If you are not satisfied with any products or services, phone our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.

b.  We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.

c.  We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.qa) and we will tell you about the changes in any other way available to us.

d.  If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.qa/terms), the online version will apply.

e.  Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.

f.  How we can use your personal information is governed by this agreement and our Data Privacy Policy, which is on our website at www.vodafone.qa.

g.  We will not be liable for any loss or damage (including indirect loss) relating to the products and services except for any liability we have to accept by law.

h.  We will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that you have access to by using our Products and Services.  We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services .

i.  If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.

Prepaid Terms and Conditions

Prepaid Terms and Conditions for Consumer Services

Vodafone general terms and conditions valid as of 1 June 2013.

Definitions:

Agents

Any distributors, non-Vodafone Stores or others we have been appointed to sell our products and services.

Agreement

The legal contract between you and us, made up of these terms and conditions, any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website.

Business day

Any day except a Friday, Saturday or national public holiday in the State of Qatar.

Products and Services

The communication products and services, including, but not limited to, national and international calls and SMS (text messages), national and international MMS (multi-media messages, to send photos), mobile internet, roaming, Extras, and any other products and services we offer you.

Plan

Our pricing plans that are charged in line with our rate card.

Bonus

Bonus value given for free when you recharge a plan.

Extras

Value bundles that you can purchase in addition to your Postpaid Plan.

Rate card

The list of all our prices for our products and services.

Prepaid

Our pre-payment option which allows you to pay in advance by cash, credit or debit.

SIM card

The card included in your Welcome Pack to be inserted in your phone. The card contains your mobile number and allows you to use our products and services.

We, us

Vodafone Qatar P.Q.S.C. (commercial registration number 39656, PO Box 27727, Doha Qatar)

Welcome Pack

The pack you bought which contains a Vodafone SIM card, mobile number and information on our products and services.

 
1. Start date and duration

   a. This agreement starts when you activate any of our products or services on our network.

   b. This agreement will continue until either of us end it as set out in this agreement. 

 

2. Providing our products

   a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.

   b. Things beyond our control, including but not limited to acts of God, act of government or regulatory authority, war, riot or civil commotion, may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this.

 

3. Using our products and services

   a. You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services. 

   b. When you buy the Welcome Pack in our stores, or receive the Welcome Pack if you have bought it online, you must provide us with a copy of your Qatari identity document or your passport. The Welcome Pack will not be handed over if you cannot provide us either of these documents.

   c. If you are buying our products or services for a company (including an organisation or institution) established under the laws of the State of Qatar, you must be authorised to do so. You will also need to provide a stamped copy of the company registration document.

   d.  If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both your and the nominated person’s Qatari identity document or passport. 

   e. By buying our products and services, you assure us that you: 

  • are buying them for your own personal use or, if you decide to transfer the products or services to another person, including a person who is under 18, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
  • will not use the products and services, including mobile, internet packs, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
  • will not sell the products and services without our permission in writing; and
  • will tell us, within seven business days, about any changes to your customer information, including your Visa or MasterCard credit card or bank account details by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile, or by visiting one of our stores.f As part of our products and services, we offer access to the internet. We are not responsible for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say otherwise..

 

4. Prepaid :You can recharge

   a. Prepaid Plan using one of the methods set out in clause 5(a)(ii).

   b. The balance included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan or Extra you purchase and is set out in our rate card. To find out how long the balance included in your Prepaid Plan or Extra will last, visit any of our stores or see our website.

   c.  If you do not recharge another Prepaid Plan within 120 days of the expiry of your balance, you will not be able to use any Vodafone Prepaid services. Any number associated with your connection will be deactivated and Vodafone reserves the right to reuse the number as it sees fit.

   d. You will be able to reactivate your mobile number within 180 days of the date you last recharged a Prepaid Plan. To do this you will need to call our Customer Care team on 800 7111 or 111 from your Vodafone mobile to unbar and reactivate your number.  

 

5. Payment 

   a. We accept the following payment methods:

       i. For Prepaid:

  • In advance using:
    • Cash; or
    • Your credit or debit card.
 
6. Extras

   a. Extras are value bundles that you can purchase in addition to your Prepaid Plan. 

   b. You can add Extras to your Prepaid Plan at any time.

   c. The balance and validity period of the Extra may vary depending on which Extra you purchase and are set out in our rate card.

   d.  Any entitlements under an Extra which are not used at the end of the validity period will be forfeited.

   e. Extras cannot be used when you are roaming overseas.

   f. Extras are non-refundable.

 

7. Bonuses

   a. The availability, validity period and balance of your Bonuses depend on which Prepaid Plan you purchase and are set out in our rate card.

   b.  Bonuses are added to your Prepaid Plan every time you recharge as set out in clauses 4 and 5 above.

   c.  The balance of your Bonus included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan you purchase and is set out in our rate card. To find out how long the balance of your Bonus included in your Prepaid Plan will last, visit any of our stores or see our website at www.vodafone.qa 

   d. Your Bonuses will accumulate every time you purchase your Prepaid Plan prior to the Bonus expiry. 

 

8. Numbers

   a. You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers online or in our stores. 

   b. There are different reservation charges for Star Numbers. You can find out the reservation charge for the Star Number you want from our website at www.vodafone.qa or any of our retail stores.

   c. All mobile numbers belong to the State of QATAR. Communication Regulatory Authority or CRA may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number entitles you to use that number, but it will still belong to the State of QATAR.

   d. All reserved numbers must be assigned to an active Prepaid Plan. If you cancel your Prepaid Plan or this agreement ends, after 180 days the number will be made available for people to reserve.

   e. Our Numbers Policy, which is found on our website (www.vodafone.qa )

 

9. Roaming

   a. Roaming allows you to use our products and services when travelling outside Qatar. 

   b.  If you are using Prepaid, roaming will only be available in certain countries. You can get a list of those countries from our website at www.vodafone.qa/roaming or by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile in Qatar or +974 7700 7111 if you are roaming.

   c. Our roaming charges are set out in the rate card, which is on our website at www.vodafone.qa/roaming. 

   d. We will deduct the charges directly out of your existing plan.

   e. Customer can register for SIM remotely while roaming. However, SIM will work only once customer land in Qatar and get connected to a local network.

   f. Recharge validity will be forfeited during roaming period.

 

10. Ending this agreement

   a. We have the right to end this agreement if:

  • you break any of the terms and conditions of this agreement; or
  • our public mobile telecommunications licence ends.

If we are going to end this agreement we will tell you by SMS. 

   b. You can cancel this agreement at any time by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile or by visiting one of our stores. We will not refund any remaining balance on your your Prepaid Plan. 

   c. If you are not satisfied with any products or services, phone our Customer Care team on 800 7111 or 111 from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.

 

11. Lost, stolen and damaged SIM cards

    a.  If your SIM card is lost, damaged, or stolen, you must immediately contact our Customer Care team on 800 7111 or 111. We will then:

  • lock the SIM card to prevent further calls being made; and
  • make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)

     b. We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.qa). 

 

12. Refunds and returns

   a. We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.qa and our stores.

    b. We pay refunds for Star Numbers in line with our number policy which you can get from our website at www.vodafone.qa and from our stores.

 

13. Accepting the terms and conditions of this agreement

When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours. 

 

14. General

    a. We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.

    b. We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.qa) and we will tell you about the changes in any other way available to us.

    c. If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.qa/terms), the online version will apply.

   d. Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this Agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.

   e. How we can use your personal information is governed by this agreement and our Data Privacy Policy, which is on our website at www.vodafone.qa.

   f. We will not be liable for any loss or damage (including indirect loss) relating to the products and services, except for any liability we have to accept by law.

    g. If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.

Data Privacy Policy

About our Policy

The way we handle the privacy and security of our customers’ personal information is a vital part of our responsibility to our customers and essential to the success of our business. We are committed to foster the trust and confidence of our customers, employees and other stakeholders in the way we handle personal information, communications and in the products and services we provide. Protecting that information and respecting privacy is fundamental to maintaining that trust. We have created this Privacy Policy to help you understand how we collect, use, share and protect your information when you visit our website, other internet websites, applications and/or use or buy our products and services.

Definitions

 

“We, Us, Vodafone” means Vodafone Qatar P.Q.S.C (Commercial Registration No. 39656, PO Box 27727 Doha Qatar)
“You, Your” means you the customer

1. The information we may collect about you

1.1 For the purpose of business communications, administration and transacting we may collect Your personal information.

1.2 The information we collect about You will depend on Vodafone’s products and services that You use, purchase and/or subscribe to. The information we collect includes, but is not limited to, the following:

1.3 We will also collect information about how You use our products and services, such as:

2. How your information is used

2.1 The personal information You provide us may be used for a number of purposes connected with our business operations, which include:

2.2 Unless You opt-out, we may also use the personal information You provide us with, or We collect from Your use of our products and services, in an aggregated and anonymised form for the purposes of conducting data analytics and market research activities on behalf of third parties. The opt-out mechanism will be communicated to You by Us via SMS.

2.3 Unless You opt-out, we may also use the personal information You provide us with, or We collect from Your use of our products and services, for the purposes of third party marketing communications to You, including any offer(s)/benefit(s) to You on behalf of a third party, via an SMS, MMS or email sent by Us.

2.4 We will not use Your information for purposes other than described above unless You Opt out or in case we have Your consent or there are specified law enforcement or public health and safety reasons. Your Consent may be obtained through Your application to our product and/or service, online, SMS, in store and/or over the phone.

2.5 Monitoring or recording of Your calls, chat, internet browsing, e-mails or SMS's may take place for business purposes to the extent permitted by law and/or required by any local authority, such as for example quality control and training for the purposes of marketing and improving the services. However, in these situations, we will not disclose information that could be used to personally identify You.

3. Sharing your Personal Information

3.1 We may disclose or receive personal information or documents about you to/from:

3.2 Unless You opt-out, we will not disclose Your personal information to third parties, other than those who have contracted with Vodafone to keep the information confidential, or who are subject to obligations to protect Your personal information.

4. Security of your Personal Information

4.1 We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

4.2 Upon Your request, Vodafone will provide access to Your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other public interests. To seek copies of Your personal information, You can visit us in-store or contact Customer Care on the number indicated below. There may be a charge imposed for accessing copies of Your information.

5. Online Security Information

5.1 To ensure secure online payment and all other transactions of personal data, our website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between Your computer and our server so that the information can only be read and understood by us.

5.2 A closed lock in the bottom corner of Your browser window shows a secure connection. For further information, please consult Your browser's security specifications. If Your browser is equipped with SSL Your transaction will automatically be secured.

5.3 The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed Your information is secure and encrypted to avoid abuse.

5.4 We will make limited use of cookies for certain online services where Your account details are accessible. These cookies do not contain any user-specific details (such as user names or passwords). Depending on the type of browser You are using, You may be able to configure Your browser so that: (i) You are prompted to accept or reject cookies on an individual basis or (ii) to prevent Your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security.

5.5 This website uses a web analytics service. This may record mouse clicks, mouse movements, scrolling activity as well as any text You type in this website, except text in password fields and credit card information. The service does not collect personally identifiable information that You do not voluntarily enter in this website. It does not track Your browsing habits across other web sites or text inputted in password fields. We are using the information to improve our website, make it more user-friendly and monitor that it is performing correctly.

6. How to contact us

If You have any queries or concerns, please contact Customer Care by calling 111 from Your Vodafone mobile or +974 4000111 internationally or from any phone.

7. Changing this Policy

We reserve the right to amend or modify this policy at any time in response to new privacy legislation and we will tell You about any changes within a reasonable timeframe, by publishing the amended or modified terms and conditions on our website www.vodafone.qa or in any other relevant way available to us (as determined by Vodafone).

Switching from Prepaid to Postpaid

- If the Customer fails to provide the required documents or does not comply with any other requirement mentioned during the call, Vodafone has the right to switch the customer back to Prepaid immediately.

- In case the Customer cancels, switches their number to another operator, transfer or switches back to

- Prepaid they will have to pay the minimum subscription fees valid for 3 months and any other discount applied such as star number discounts etc.

- In case the customer changes their mind they must fulfil all the conditions of switching back to Prepaid including paying the Prepaid switching fee of QR100.

- On switching, Vodafone’s Standard  Postpaid  Terms and conditions apply.

My Vodafone App

1. The My Vodafone App ("App") is available via a mobile application to mobile customers (“You”).  Vodafone Qatar grants You   non-exclusive, non-transferable licence to use the App on one device that You own or control for personal non-commercial use only.

2. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and you’re not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.

3. You’re not allowed to attempt to extract the source code of the App and You also shouldn’t try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.

4. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.

5. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.

6. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.

7. The App is provided to You “as is”, without support or maintenance. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.

8. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.

9. If You disconnect your Vodafone Qatar account or are in breach of your terms of service with Vodafone Qatar, your App service will be terminated.

10. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.

11. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.  Your use of the App is subject to the terms and conditions set out in our Privacy Policy.

12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.

13. All Vodafone Qatar Postpaid and Prepaid terms and conditions shall apply.

Postpaid

Terms and Conditions of new Postpaid Voice Promo (3 Months)

  • The promotion period shall be from 25 March to 22 June 2024 ("Promotion Period").

  • New Vodafone Postpaid customers (“Customer”) who subscribe to any Postpaid Voice Plans during Promotion Period will be eligible for the extra minutes and/or data allowance and/or discount (“Offer”) set out below.

  • Please note the changes to the existing promotion which is expiring.
    • Unlimited VIP removal of 50 QAR 6 months Discount
    • Unlimited Premium additional 100 International Minutes (6 months)
    • Unlimited addition of
      • 2GB Roaming Data
      • 45GB bringing Total Data in the promotional period (6 months) to 95GB vs 75GB currently.
    • Postpaid Extra, customer can now choose from a limited number of countries (see table below)
     
    Vodafone Voice Plans Postpaid Essential Postpaid Extra Unlimited Unlimited Premium Unlimited VIP
    Price 125 175 300 450 750
    Promo Retail Price (6 months) 125 155 250 400 750
    Promo Online Price (6 months) 100 145 225 350 650
    Promo Extra Data (6 months) 5 GB 31GB 45 GB 100 GB 250 GB
    Promo Extra local mins (6 months) - 200 - - -
    Promo International Minutes - Up to 300* see table - - -
    Promo International Minutes (6 months)       100  
    Promo Roaming Data - - 2 GB    

  • * Postpaid extra customers will take one of the following allowances,
     
    India 300
    Philippines 100
    Pakistan 100
    Bangladesh 160

  • Customers will be eligible for the Offer in case of a new connection, plan migration from Prepaid to Postpaid, port-in and plan upgrade to the mentioned plans.

  • The extra minutes and/or data allowance and/or discount (“Offer”) will be terminated if the plan is migrated from Postpaid to Prepaid, cancellation of the Plan or if the customer migrates the plan to another Postpaid Plan.

  • The monthly rental fees will return to the standard price after 6 Months.

  • These benefits are in addition to the current benefits included in the Plans and will be removed after 6 months.

  • Standard Postpaid terms and conditions apply.

Terms and Conditions for Daily Free Ramadan Gift

  • All Vodafone Consumer Prepaid and Consumer Postpaid voice (“Customer”) who login to MyVodafone App are automatically eligible for “Daily FREE Ramadan Gift” (“Promotion”)
  • All customers who login to app and claim their “Daily FREE Ramadan Gift” will also be automatically eligible for chance to win one of the 5 Samsung S24 handsets.
  • Prizes Quantity
    Samsung Galaxy S24 5

  • Customers have to Login daily to My Vodafone App to get FREE benefits.
  • Prepaid customers will get one of the below FREE benefits:
    • Local Data, Flex, Local Minutes or MyBook subscription
  • Postpaid customer will get one of the below FREE Benefits:
    • Local Data and Local Minutes
  • The promotion period is valid from 14th March 2024 to 13th April 2024 ("Promotion Period").
  • Each Vodafone prepaid and postpaid mobile number can redeem ‘Daily Ramadan Gfit’ only once every day during the promotion period.
  • Customer can login My Vodafone app with multiple mobile numbers, claim Daily FREE Ramadan Gift from each number and be eligible for lucky draw for Samsung S24
  • Only 1 Mobile number can win Samsung S24 once during entire promotion period.
  • On being selected, the Customer must come in person along with the mobile number which was used for recharge as the winner along with their QID to collect Samsung S24 from Vodafone’s Msheireb office. Time and date of prize collection will be intimated to customer via call and SMS after Ministry of Commerce & Industry approval.
  • Lucky Draw will be conducted in presence of Ministry of Commerce & Industry official on 23rd April 2024
  • Customer must come on Vodafone’s specified date and time to collect their Prize or request for extension with a valid reason.
  • Customer should collect the prize within 90 days of intimation (by call or SMS). Failure to collect will lead to forfeiture of the prize by Vodafone. All unclaimed cash prize reward will be handed over to Qatar Charity after Ministry of Commerce & Industry approval.
  • Vodafone’s standard Prepaid and General Competition T&C apply.

Ramadan Roaming Offer

  • Vodafone Passport subscribers
    • Vodafone Weekly Passport subscribers can only use the additional roaming data on GCC networks and cannot be used in other countries or operators.
    • The Promotional allowance on Vodafone Passport will be used at higher priority before the regular Vodafone Passport allowance.
  • Terms and Conditions apply.

Terms and Conditions - Roam Like Home Pack Add-on

 
  • The Roam Like Home Pack (“RLHP”) is a new Add On from Vodafone Qatar that enables customers to transform their current Vodafone Postpaid plan’s included local units (voice calls, SMS), local data allowances, Add-ons, and the related out of bundle services and converts them to roaming benefits while roaming.
  • Customer can select from our two flexible offerings of either 7 days or 30 days as below:
  1. 7-day Roam Like Home Pack for QR 150
  2. 30-day Roam Like Home Pack for QR 500.
  • Customers can effortlessly activate through our app, specific dialing codes, or by contacting our dedicated customer service.
  1. By dialing *110*120# to activate the Roam Like Home Pack for 7 days
  2. By dialing *110*500# to activate the Roam Like Home Pack for 30 days
 
  • Once local benefits are consumed, standard roaming rates will apply.
  • Once local plan allowances are exhausted, the Roam Like Home Pack instantly activates roaming allowances in eligible countries as below:
Saudi Arabia Oman Kuwait
UAE Bahrain Turkey
UK  Germany France
Spain Switzerland Italy
USA Egypt Australia
Austria Bangladesh Greece
Jordan Malaysia Netherlands
Norway Pakistan Philippines
Sri Lanka Thailand Tunisia
 
Customer can enjoy free incoming calls in the eligible countries above when subscribed to the Roam Like Home Pack.
Standard roaming rates will be applicable for countries not on the list or for calls made outside the specified countries.
Customers can make international calls except if the destination wasn't eligible for calls while in Qatar. For example, if the customer was on XX plan, then XX. In such cases the standard international call rates will apply.
  • This Add-on works with all Postpaid plans (current and certain legacy) as listed below:
U Start U Plus U Plus India
Unlimited 300 Unlimited 375 Unlimited 450
Unlimited VIP Legacy Vodafone First Vodafone First Plus
Vodafone First Family Postpaid Essential Postpaid Extra
Unlimited Unlimited Premium Unlimited VIP
 
  • Customer can subscribe multiple times, with each new subscription adding more days from the activation date. However, the conversion of local benefits to roaming shall remain the same for that particular month. So, if a customer takes an Add on for 7 days and uses 60% of its minutes and then subscribes again for 7 days only the remaining minutes (40%) can be transformed into roaming minutes.
  • Customer can take his plan, add-on, and promotional allowances seamlessly while exploring popular international destinations.
    This exclusive feature is available only for Postpaid plans and not for Prepaid customers.

Postaid - Nepal Product changes

Vodafone Qatar Notice

Starting 15 December 2023, following changes will be made to Nepal International Calling products and rates.

Postpaid
QR 35 International Calling Add On for Nepal will be discontinued and no new subscription will be allowed.
QR 10 International Calling Add On for Nepal will be discontinued and no new subscription will be allowed.

Terms and Conditions for MBB Promotion

  • New Vodafone customers who subscribe, port-in, and/ or any existing Vodafone customers who upgrade their current mobile Wi-Fi plans to the mentioned plans below through Vodafone Qatar online and/or Retail channels will be eligible to receive Extra Data and discount (“the Offer”) included in their monthly plan rental as below:
    Name of Plans Mobile Wi-Fi 110 Mobile Wi-Fi 150
    Price 110 150
    Online Exclusive Offer 99 135
    Data (GB) 10 GB 35 GB
    Extra Data Offer + 10 GB + 35 GB
    Total Data 20 GB 70 GB
    Endless Data 64 Kbps 128 Kbps
    Discount Duration 6 Months 6 Months

  • The Offer is available for all new, port-in, and existing customers subscribing to the Mobile Wi-Fi mentioned above starting from 4 Dec 2023 till 31 Jan 2024 (“Duration”)
  • Price and Extra data will revert to the standard price and data after 6 months.
  • Discount will be terminated if plan is migrated from Postpaid to Prepaid or cancellation of the plan.
  • These benefits are in addition to the current benefits included in the Plans.
  • Offer will be automatically available to the Customers and discount will apply on subscription through Online channels.
  • Vodafone’s standard Postpaid terms and conditions apply.

New Postpaid Mobile Broadband Plans

All customers subscribing to the new Mobile Wi Fi Plans shall enjoy the benefits subject to the below Terms and Conditions:

  • Data SIM Unlimited
  • Price: QR 299 per month
  • Data: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 1 Mbps after that unlimited data at speed of 1 Mbps.
  • Lifestyle Benefit: Normal Valet parking
  • Normal Valet parking

  • Data SIM Unlimited Premium
  • Price: QR 399 per month
  • Data:
    • Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 20 Mbps after that unlimited data at speed of 1 Mbps
    • Unlimited GCC data roaming with a Fair Usage Policy of 50 GB
  • Lifestyle Benefit: VIP valet parking
  • One-month upfront payment is required.
  1. Upfront Payment:
    • A one-month upfront payment is required for both plans upon subscription.
  2. Fair Usage Policy (FUP):
    • Data SIM Unlimited: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 1 Mbps after that unlimited data at speed of 1 Mbps
    • Data SIM Unlimited Premium: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 20 Mbps after that unlimited data at speed of 1 Mbps
  3. GCC Data Roaming (Data SIM Unlimited Premium):
    • The Data SIM Unlimited Premium plan offers unlimited data roaming in GCC countries - Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates. The Fair Usage Policy for roaming data is set at 50 GB.
  4. Non-Telecom Benefits:
    • The Data SIM Unlimited plan includes Normal Valet parking.
    • The Data SIM Unlimited Premium plan includes VIP valet parking.
  5. "Park My Number" and "Star Number" Services:
    • The "Park My Number" service and "Star Number" service are not available with these plans.
  6. Plan Upgrades and Downgrades:
    • Customers may downgrade their plan after 3 months of activation.
  7. Default Bill Limit:
    • The default bill limit for these plans is set to QR 0.
  8. Payment and Billing:
    • Payments are to be made in accordance with the billing cycle.
    • Late payments may result in service suspension.
    • Customers have the option to terminate their plan after 3 months of activation.

Vodafone Entertainer

Vodafone Entertainer App (“App”) is available for all Vodafone Qatar’s Prepaid customers (“Member”) who can get the Vodafone Entertainer by downloading the App on the AppStore for Apple devices and Play store on Android devices and avail discounts and offers on hundreds of offers such as “buy one get one free” etc. detailed below (“Offer”). On downloading the App and accepting the terms and conditions the Customer agrees to the below rules of use. The App can be used seven (7) days a week, at any time during the issuing merchant’s trading hours with minimal exclusion days (see Clause 1.10) applies. Member should read the Rules of Use below to familiarise themselves and adhere to it.

  • RULES OF USE (“Rules”)
    To use any of the App’s Offers, the Members are subject to these Rules of Use (“Rules”) and any terms of use mentioned in the Offers by the participating merchants/venue (“Merchants”). Members should read these Rules carefully prior to using any Offer.
    • Redeeming the Offers
      • Redeeming an Offer on the App is very simple, follow the steps below:
        1. Select an Offer of your choice on the App
        2. Present your mobile device with the Offer selected by you to the server prior to the bill being presented
        3. The Merchant is prompted to enter their PIN
        4. Once the Merchant has entered their PIN, the Offer will be redeemed, and the item or service will be removed from your bill
      • To redeem more Offers, simply repeat the same process but up to a maximum of four (4) Offers per visit/booking/table for a group of 8 people or more can be used. For example:

        Table 1
        Number Peoples and Offer Table for Terms &Conditions
      • In the case of a dispute, the bill must be settled as per Qatari Law.

    • Offer Validity
      • Offers are only redeemable with the issuing Merchants and apply only to the items/services and location(s) specified on the Offer in the App.
      • Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programmes.
      • Offers are valid seven (7) days a week any time during the issuing merchant’s trading hours, unless specified on the Offer and may be subject to exclusion days (see Clause 1.10).
      • If a Merchant refuses to honour any Offer, please get in touch Customer Service through a dedicated email - vodafoneqatar@theentertainerme.com.
      • Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
      • Offers are not redeemable for cash.
      • Three Offers are available per Merchant and not per outlet. Thus, when you redeem an Offer, it will show as redeemed at all locations for that Merchant. Once you have redeemed all Offers for a Merchant, all locations will be locked.

    • Food & Drink Offers
      • A main Course or main menu (“Main Course”) item is defined as the main element of a customer’s lunch or dinner – i.e., not a starter, side dish or dessert or shared platters. We are not responsible for a Merchant's menu's specific layout/design. If in doubt, clarify with the server before placing an order.
      • One Offer can be used to redeem one qualified item only, unless otherwise specified
      • One Offer can be used by 2 people, up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1 above). This Rule applies regardless of the product the Offer is from. e.g., a group of 4 people can redeem 2 Main Course Offers at a restaurant.
      • The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g., buy one “Main Course” and get one “Main Course” free; or buy one “Sushi Set Lunch” and get one “Sushi Set Lunch” free.
      • Only one bill will be presented per table, per group. No splitting of bills will be allowed.
      • Offers are valid solely for the item listed and are not valid for special events (e.g., Iftar, Suhoor, buffets, set price brunch menu, theme nights, special menus or in conjunction with B.Y.O), unless otherwise indicated on the Offer.
      • Offers are not valid for take-away, unless otherwise indicated on the Offer
      • Discounts do not apply to service charges
      • No corkage is allowed, unless otherwise specified
      • Offers contained in informal dining and take-away can be used by 1 person, unless otherwise specified

    • Attractions & Leisure Offers
      • The Attractions and Leisure section on the App has two (2) types of Offers ‘Buy One Get One Free’ and ‘Discount Offers’.
      • A maximum of four (4) Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1 above)
      • The Discount Offers can be used against the service/item/activity mentioned on the voucher which you will receive on the App. The discount will apply only on normal rates/prices and cannot be used in conjunction with other promotions or special offers. These Offers would need to be presented before the service/item/activity is purchased.
      • Terms & Conditions may vary with a number of activities, so kindly refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
      • Prior booking may be required for certain offers and/or activities
      • Offers will not be valid on any public holiday or exclusion days as mentioned in Clause 1.10 below.

    • Beauty & Fitness Offers
      • The Beauty and Fitness section has two (2) types of Offers: ‘Buy One Get One Free’ and ‘Discount Offers’
      • The ‘Buy One Get One Free’ offers can be redeemed in two ways:
        • One Offer can be used by 2 people within the same visit, with the second treatment or service being complimentary
        • One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on another visit. The complimentary treatment/service must be redeemed within the Offer validity period. Please note: gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.
      • The Discount Offers can be used against the service/item mentioned on the voucher in the App. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. These Offers would need to be presented before the service/item is purchased.
      • Please present the Offer, at the completion of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity
      • Prior booking is required please contact the Merchant with the contact information provided in the App.

    • Fashion & Retail Offers
      • There are two (2) types of offers - ‘Buy One Get One Free’ and ‘Spend This Get That’ Offers as below:
        • When redeeming the ‘Discount Offers’ from the Fashion & Retail section, you will be given the discount off on the item/service mentioned on the voucher
        • When redeeming one of the ‘Spend This Get That’ Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
      • Offers in the Fashion & Retail section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
      • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met.

    • Everyday Services Offers
      • There are 2 types of Offers for Everyday Services ‘Buy One Get One Free’ and ‘Spend This Get That’ Offers as below:
        • When redeeming the ‘Discount Offers’ from the Everyday Services section, you will be given the discount on the item/service mentioned on the voucher
        • When redeeming one of the ‘Spend This Get That’ Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
      • Offers in the Everyday Services section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
      • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met

    • Travel Offers
      • ‘Buy One Night, Get One free’ offers at over 50 selected hotels & resorts throughout GCC and Asia.
      • To redeem an offer at one of our awesome hotel partners, you have 2 options:
        • Use the e-mail icon on the hotel’s page in the app and send a booking request.
        • Call the hotel directly and advise them that you have VODAFONE ENTERTAINER 2-for-1 offer and would like to make a booking.
        • E-mail the hotel reservations team with your booking request using the VODAFONE ENTERTAINER 2-for-1 offer.
        • Call the hotel directly and advise them that you have VODAFONE ENTERTAINER 2-for-1 offer and would like to make a booking.
      • The hotel will give you the best available rate for your booking.
      • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met
      • Please refer to the specific Hotels Worldwide – Rules of Use to know how it works and how to book these exclusive Member hotel offers and prior to making a booking and checking in at hotel.

    • HOTEL OFFER
      • Each participating hotel provides “One Complimentary Night” Hotel Offer
      • The Hotel Offer is valid for one complimentary night when one night of equal or greater value is purchased at “Best Available Rates” (See Section 4 “HOTEL TERMS” below)
      • The Hotel Offer excludes taxes, service charges and tourism fees
      • The Hotel Offer is based on a discount off the “Best Available Rate” or “Best Flexible Rate” defined as the fully flexible “non-restricted” rate of the day quoted directly by the hotel reservations or hotel website
      • The Hotel Offer is based on a one time use for a minimum two nights consecutive stay
      • The Hotel Offer applies to the room only rate, excluding breakfast (unless otherwise specified on the Hotel Offer)
      • The Hotel offer is valid for all room categories however it may not apply to “Club or Executive” rooms, at the hotel’s discretion
      • A limit of one Hotel Offer per room booked may be used. A maximum of one night will be complimentary per room booked per stay. The lowest nightly rate quoted will qualify as the complimentary night

    • HOTEL OFFER BOOKINGS
      • The Hotel Offer is “Subject to Availability” (see Section 4 “HOTEL TERMS” below) of rooms allocated to the Vodafone Entertainer promotion at the time of booking
      • The Hotel Offer is only valid for bookings made directly by calling or emailing the hotel’s reservations desk. Vodafone Entertainer members are required to request availability of the Hotel Offer at the time of booking
      • The Hotel Offer is not valid for online bookings via the hotel website or any third party website
      • Advanced reservations must be made directly with the hotel prior to arrival. The Hotel Offer is not valid for walk-ins without a prior reservation
      • The Hotel Offer does apply to corporate, group or conference rates or travel agency bookings and may not be combined with other discount offers or programs including rates on third party travel or daily deal websites
      • This Hotel Offer may not be available during public holidays. Minimum night stays and special event or seasonal restrictions may apply
      • The Hotel Offer is valid for new bookings made in accordance with these Rules and does not apply to any existing booking where a deposit or payment has been made
      • Hotel rates are quoted in local currency or as specified by the hotel
      • The Hotel Offer does not include air travel, hotel transfers or other inclusions unless otherwise specified on the Hotel Offer
      • All bookings are subject to the standard payment and cancellation policies (see Section 3 “HOTEL POLICIES” below)
      • To redeem the Hotel Offer, the Vodafone Entertainer mobile application digital of the Hotel Offer must be presented at the hotel reception at the time of check in
      • The Hotel Offer is valid for travel up to 30 December of the year indicated on the Offer, unless otherwise specified.

    • HOTEL POLICIES
      • All bookings are subject to the applicable hotel’s standard reservations, payment and cancellation policies. Before finalising your reservation, please review the hotel’s policy on advance deposits, cancellations and late arrival guarantees. The Vodafone Entertainer will not accept any responsibility for each hotel’s management policies.

    • HOTEL TERMS
      • What is “Subject to Availability”?
        The Hotel Offers are “Subject to Availability” of rooms at the discounted rate allocated to this promotion at the time of booking at each hotel. When this allocation of rooms is filled, the Hotel Offer may then no longer be available to Vodafone Entertainer members, even if the hotel still has rooms available to bthe hotel offer’s availabilityck availability of the Hotel Offer with hotel reservations at the time of booking.
      • Public Holidays / Seasonal Restrictions
      • The Hotel Offers may not be available during public holiday periods including Eid holidays in GCC destinations. Some hotels may also have minimum night stay requirement for all bookings, or specific block-out dates during special event or peak seasonal periods. This requirement may also apply to the Hotel Offers. Please check with the hotel prior to making a booking.

    • HOTEL CUSTOMER SERVICE Middle East (Head Office): +971 4 427 9575 or email travel@theentertainerme.com Asia: +65 6221 1935 or email travel@theentertainerasia.com Africa: + 27 21 276 1761 Europe: + 44 203 826 5700

    • Monthly Offers
      • Monthly Offers change every month and are often for items and services different to the main offers. The validity is marked on the Offer however, we reserve the right to remove Monthly Offers at any time and cannot be held responsible if a Monthly Offer is discontinued prior to the end of the validity period.
      • Monthly Offers do not deplete after use and can be used multiple times during the validity period; however, the use is restricted to 4 times per account, per merchant, per day
      • Monthly Offers are subject to the standard Rules of Use

    • Exclusion Days
      • Offers can be used seven (7) days a week, excluding the following days and any other public holidays as announced by the State of Qatar (subject to Merchant discretion):
        • 24 December
        • 25 December
        • 31 December
        • 1 January
        • Eid Al Fitr
        • Eid Al Adha
        • 14 February
        • National Day
        • National Sports Day (Qatar)
      • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.

    • General
      • The barter, trade, sale, purchase or transfer for compensation of this product or any of its Offers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by the Vodafone Qatar P.Q.S.C and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies (“Vodafone Qatar”).
      • The product and its Offers and other content are intended for the non- profit use of the individual purchaser of the Offers.
      • The use of the product or any of its Offers for advertising purposes is strictly prohibited.
      • Any use of the Offers in violation of these Rules will render the Offers void, and the Vodafone Qatar s will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law.
      • Vodafone Qatar will not be responsible for the closing down or refusal of any Merchant to accept the Offers; however, we will use reasonable efforts to rectify the situation, to the extent possible.
      • Vodafone Qatar will not be responsible in the event that acts of God, fire casualties, illness, injury or other force majeure events beyond its control, prevent you from using any Offer.
      • These terms and conditions are and shall be subject to the Laws of Qatar and courts in Qatar shall have the sole jurisdiction to settle any matter.

Terms & Conditions - Bill Limit

  1. Bill limit is an innovative and revised Smart Limit feature now available for all Vodafone’s Postpaid mobility customers for both voice and MBB (“Customers”). Bill Limit helps customers control all expenses on their number outside of their plan rental (“Bill Limit”).
  2. If a customer’s sets their Bill Limit as ‘zero’ then the following will not be activated till the setting has been changed :
    • Any paid Vodafone add On (one time or recurring)
    • Any ervice (VAS) (including Direct operator billing (“DOB”) with google / apple)
    • Any Roaming service – either pay as you go or roaming packs
    • Any other kind of undle (OOB) charges (including SMS) if it not part of his included plan benefits.
    • The only amount which will be allowed is the basic plan rental of the line.
  3. Bill limit will by default be set for all Customers by Vodafone based on current billing patterns of the customers. Customers can however, change it later on directly by using the My Vodafone App or by dialing *161#. Alternatively Customers can also call the call center to change their Bill Limit setting.
  4. Customers who are currently being charged QR3 for the smart limit will continue to get charged QR3 for the new Bill Limit. For the others the service will be for free including new customers.
  5. Customers can change their Bill Limit setting any number of times during the month.
  6. All customers whose purchases fail due to insufficient Bill Limit will get a notification via SMS notifying them to change their Bill Limit values and the way to do so.
  7. Customers who do not want any Bill control are free to unsubscribe to the service by calling the call center.
  8. The minimum Bill Limit which can be set by the customer is 0.01QR. The max Bill Limit a customer can subscribe to is equal to their credit limit. For e.g. If a customer already pays for an Add On or Extra worth QR10 then their minimum bill limit cannot be below QR10.

Consumer Unlimited Plans Terms and Conditions

Unlimited Plans Terms and Conditions:
 
  • Unlimited 300: you will have the first 20 GB at full 5G speed, then you will have unlimited data at the speed of 2 Mbps. The fair usage policy for the 2 Mbps data is 480 GB.

  • Unlimited 375: You will get the first 50 GB at full 5G speed, then you will have unlimited data at the speed of 10 Mbps. The fair usage policy for the 10 Mbps data is 450 GB.

  • Unlimited 450: you will have the first 200 GB at full 5G speed, then you will have unlimited data at the speed of 15 Mbps. The fair usage policy for the 15 Mbps data is 300 GB.

  • Unlimited VIP: you will have 500GB at full 5G speed, then data speed is reduced to 64 kbps.

 
  • The roaming data included in the Unlimited 300 plans is for the following countries
Albania Hungary Portugal
Australia India Romania
Czech Republic Ireland South Africa
Egypt Italy Spain
Germany Malta Turkey
Ghana Netherlands United Kingdom
Greece New Zealand
 
  • The roaming data included in the Unlimited 450 & the roaming Data + the roaming minutes in the Unlimited VIP plans is available in the following countries.
 
Albania Guinea-Bissau Papua New Guinea Denmark Palestine
Algeria Guyana Philippines Dominica Panama
Anguilla Haiti Poland Egypt Tanzania
Antigua Hong Kong Portugal El Salvador Thailand
Armenia Hungary Republic of Congo Estonia Tonga
Aruba India Romania Fiji Trinidad & Tobago
Australia Indonesia Russia France Tunisia
Austria Ireland Rwanda French Guiana Turkey
Bahrain Italy Samoa Germany Turks and Caicos Islands
Bangladesh Jamaicac Saudi Arabia Ghana *UAE
Barbados Japan Seychelles Greece UK
Belarus Jersey Serbia Grenada Ukraine
Belgium Jordan Singapore Guadeloupe USA
Bermuda Kazakhstan Slovenia Guernsey Uzbekistan
Bonaire Kenya South Africa Zambia Vanuatu
Brazil *Kuwait South Korea Mexico Vietnam
British Virgin Islands Laos Spain Montserrat Pakistan
Bulgaria Latvia Sri Lanka Morocco Norway
Canada Lebanon St. Kitts & Nevis Mozambique *Oman
Cayman Islands Lichtenstein St. Lucia Myanmar Taiwan
China Lithuania St. Vincent & The Grenadines Nauru Tajikistan
Congo Luxembourg Surinam Netherlands Malta
Croatia Macedonia Sweden New Zealand Martinique
Curacao Malaysia Switzerland Nigeria COTE D'IVOIRE
Czech Republic
 
  • All plans has a Roaming Rate of QR1 per minute for incoming and outgoing calls in the following countries:
 
Albania Guinea-Bissau Papua New Guinea Denmark Palestine
Algeria Guyana Philippines Dominica Panama
Anguilla Haiti Poland Egypt Tanzania
Antigua Hong Kong Portugal El Salvador Thailand
Armenia Hungary Republic of Congo Estonia Tonga
Aruba India Romania Fiji Trinidad & Tobago
Australia Indonesia Russia France Tunisia
Austria Ireland Rwanda French Guiana Turkey
Bahrain Italy Samoa Germany Turks and Caicos Islands
Bangladesh Jamaicac Saudi Arabia Ghana *UAE
Barbados Japan Seychelles Greece UK
Belarus Jersey Serbia Grenada Ukraine
Belgium Jordan Singapore Guadeloupe USA
Bermuda Kazakhstan Slovenia Guernsey Uzbekistan
Bonaire Kenya South Africa Zambia Vanuatu
Brazil *Kuwait South Korea Mexico Vietnam
British Virgin Islands Laos Spain Montserrat Pakistan
Bulgaria Latvia Sri Lanka Morocco Norway
Canada Lebanon St. Kitts & Nevis Mozambique *Oman
Cayman Islands Lichtenstein St. Lucia Myanmar Taiwan
China Lithuania St. Vincent & The Grenadines Nauru Tajikistan
Congo Luxembourg Surinam Netherlands Malta
Croatia Macedonia Sweden New Zealand Martinique
Curacao Malaysia Switzerland Nigeria COTE D'IVOIRE
 
  • International Minutes included in the plans can be used to call the following countries:
 
Afghanistan Andorra Angola Anguilla
Antigua Argentina Armenia Aruba
Australia Austria Bahrain Bangladesh
Belarus Belgium Belize Benin
Bermuda Bhutan Bolivia Bosnia
Botswana Brazil Virgin Islands Brunei
Bulgaria Burkina Faso Cambodia Cameroon
Congo Canada Cape Verde Cayman Islands
China Colombia Republic of the Congo Congo
Costa Rica Croatia Samoa Cyprus
Czech Republic Denmark Ecuador Egypt
El Salvador Estonia Ethiopia Faroe Islands
Fiji Finland France French Guiana
French Polynesia Georgia Germany Ghana
Gibraltar Greece Grenada Guadeloupe
Guatemala Guernsey Guyana Haiti
Honduras Hong Kong Hungary Iceland
India Indonesia Iran Iraq
Ireland Myanmar Italy Ivory Coast
Japan Jordan Kazakhstan Kenya
South Korea Kuwait Kyrgyzstan Laos
Lebanon Lesotho Liechtenstein Luxembourg
Macau Malawi Malaysia Malta
Martinique Mauritius Mexico Moldova
Monaco Mongolia Mozambique Namibia
Nepal Netherlands New Caledonia New Zealand
Nicaragua Niger Nigeria Norway
Oman Pakistan Palau Panama
Paraguay Peru Philippines Poland
Portugal Puerto Rico Reunion Romania
Russia Rwanda San Marino Saint Lucia
Saudi Arabia Serbia Singapore Slovakia
South Africa Spain Sri Lanka Sudan
Surinam Swaziland Sweden Switzerland
Syria Taiwan Tajikistan Tanzania
Thailand Trinidad and Tobago Turkey Turkmenistan
Uganda Ukraine UAE United kingdom
Uruguay USA Uzbekistan Venezuela
Vietnam Yemen Zambia Micronesia
Comoro South Sudan Montserrat
Palestine North Korea
 

There is a fair usage policy of 50 usages per year, which is on average one parking per week, every week for the entire year. Once the limit reached, Vodafone may disable the Valet Parking Privilege at its own discretion. In addition, the cardholder must only use each card, which means that each Valet service will be provided once per hour, and cannot be shared amongst other users/cars.

  • Valet Parking fair Usage Policy
 
Daily Weekly Monthly
QR 10 (Fair Usage policy of 5GB per day) QR 50 (Fair Usage policy of 25GB per week) QR 100 (Fair Usage policy of 100GB per month)
  • New Speed Boosters for the Unlimited 5G Plans:
 
  • Eligible Passport packs Add-ons for the Unlimited 5G Plans:
Weekly Passport Pack Monthly Passport Pack
QR100 for 1GB + 100 min valid for 1 week QR320 for 4GB + 300 min

Those add-ons are valid in the same countries provided for the roaming countries for Unlimited 450 & Unlimited VIP plans.

 
  • Eligible International Add-ons for the Unlimited 5G Plans:
International 50 Country Specific Add-ons
400 min to call 105 countries for QR50
((the additional minutes in this add-on is for the same countries that the in-plan minutes offer to))
  • QR35 for the below countries:
    • India 35: offers 900 minutes
    • Philippines 35: offers 600 minutes
    • Pakistan 35: offers 475 minutes
    • Nepal 35: offers 475 minutes
    • Sri Lanka 35: offers 160 minutes
    • Bangladesh 35: offers 700 minutes
    • Egypt 35: offers 220 minutes

* Available only for Globe Network

  • Acquisition & Upgrade offer: Effective from 21 April 2021, customers who buy or upgrade to the new Unlimited 300, Unlimited 375 or Unlimited 450 Plans will get a discount of QR50 every month for 6 months if they subscribe during the Promotion period. This offer is not valid on the Unlimited VIP Plan.

Terms & Conditions - Customer Excess Payment Refund

  1. All Vodafone Postpaid Customers (“Customer”) who by mistake pay an excess amount during their Postpaid bill payment can request for a refund.
  2. Request should be sent either by contacting to Care via call / chat or by visiting the retail store.
  3. By requesting the refund, the customer agrees to these T&C.
  4. On receipt of request, Vodafone will check and if applicable shall start the refund process.
  5. The refund process can take up to 14 business days.
  6. The minimum amount for refund process is QR 100. Any amount below QR100 will be adjusted in the Customer’s next bill.
  7. Customer shall provide the following information for refund to Customer Care or Retail Store:
    • Customer Name on Credit or Debit Card
    • Card Details - First 4 Digits and Last 4 Digits of card used
    • Date of Transaction
    • Customer Bank Name:
    • Channel:
    • Swift Code:
    • IBAN number:
  8. If the details provided in 7 are incorrect or incomplete, the Customer will be contacted to get the relevant details and resubmit the request.  
  9. Refund will only be processed for a local bank in Qatar and excludes any applicable Bank charges.
  10. “If the payment was made using a third party’s card or account, refund will be given to that third party card or account only. Vodafone will not liable if the Customer does not get the refund amount from the third party and the customer accepts this risk and shall indemnify Vodafone to the maximum extent possible under the law from any third party claim whatsoever.”
  11. Vodafone’s standard Postpaid terms and conditions apply.

Star Numbers

1. There are different reservation charges for different Star Numbers. You can find out the reservation charge for the Star Number from our website at www.vodafone.qa  or any of our retail stores.


2. The reservation charge you pay for a Star Number entitles you to use that number however all mobile numbers belong to the State of Qatar. The Communications Regulatory Authority (CRA) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice.


3. On successful purchase, the Star Number must be assigned to an active Prepaid Plan or Postpaid Plan. If You cancel your Prepaid or Postpaid Plan or terminate your line after 180 days the Star Number will be made available for others  to reserve.


4. You can request for a refund of the Star number within seven (7) working days from the date of purchasing the Star Number in line with our Number Policy on our website (  www.vodafone.qa ) and at our stores. 

5. If you transfer the Star Number you will not have any claim or right whatsoever on the Star Number going thereafter.  

6. If you transfer the Star Number under another individuals name (belonging to the Donor) after he was ported out, then on repatriation of the number, the new owner of the number (last registered in Qatar ) can claim the Star Number  provided they  pay in full for the number, within 180 days of repatriation.  The Original owner who ported out will not take the number as long as he is not the last registered in Qatar.

7. As per the approved Mobile Number Portability’s (“MNP”) Code of Conduct, all repatriated Vodafone Star Numbers which have been transferred back to Vodafone pool can only be claimed, for free, by the Original Vodafone Qatar customer within 180 days of repatriation and  if the number is not transferred to another customer by the other service provider. Failing to claim within 180 days will mean that Vodafone can automatically re-use the number as required.
 

8. The minimum contractual period for Star Numbers worth 1500QR and above shall be one (1) year at the time of purchase (“Agreed Period”). Cancellation of the Service prior to that time will result in applicable pro-rated charges due and payable for the Agreed Period. 
 

9. If You are a Postpaid customer, and You have received a discounted or free Star Number from Vodafone then You can upgrade to a higher plan immediately. However You can only downgrade to a lower Postpaid Plan after the 3 months lock in period but within the same Postpaid plan family e.g. within the Red portfolio or Flex plans. If You choose to move to another Postpaid Plan Family, migrate to Prepaid, Transfer their number or port out within 1 year of joining then you will need to pay for the prorated charges of the Star Number.
 

10. Customer purchasing the numbers online confirm that they do not have more than five (5) numbers under their QID which is a requirement under local laws.

11. If Customer has more than five (5) numbers their payment will be refunded and they will not be entitled to the number(s).
 

12. If Customer buys more than one (1) number and can only have one (1) more number then the customer can within 5 days chose the one (1) number they want to keep and forfeit the others.    
 

13. Numbers cannot be kept for unlimited period of time therefore, Customer must collect the number purchased online are within five (5) days after which the number(s) will be reassigned and the total amount paid will be refunded.
 

14. All refunds shall be made within 15 days without any further liability.

Global Data

Vodafone Global Data – Terms and conditions

  • All Vodafone Postpaid Red Customers (“Customer”) will automatically receive the Vodafone Global Data (“VGD”) service from 11 May 2017 which converts their Red local data Plan allowance into roaming data for free while the Customer is roaming in the following Vodafone’s Global network countries below: 
    VGD Countries​
    Albania Hungary Portugal
    Australia India Romania
    Czech Republic Ireland South Africa
    Egypt Italy Spain
    Germany Malta Turkey
    Ghana Netherlands United Kingdom
    Greece New Zeeland Qatar
 
  • VGD applies only on local data in the Customers current Red Plan and excludes any data Add-Ons.
  • The order of consumption of the VGD will be after Vodafone Passport Pack and Red Key data allowance has been consumed. This means that Customers having both Passport Pack and VGD, will consume Passport Pack data first.
  • If a customer runs out of their data allowance while roaming they will be charged the standard roaming rates (QR15/MB). If a customer runs out of their data allowance while in Qatar they will be charged by the standard out of bundle rate (0.99/MB).
  • Customer will receive an SMS notification when their data is consumed and customer can also check their remaining data allowance through the My Vodafone app or by dialing *129#.
  • Vodafone standard Postpaid terms and conditions apply.

Avios

  1. Consumer
    Go Red and Get Avios (“Programme”)
     
    • The Programme is Vodafone Qatar P.Q.S..C (“Vodafone”) loyalty Programme especially created for Red customers on the following plans (“Eligible Customer”):

      Plans Avios Earned
      RED 250 45
      RED 350​ 60
      RED 500​ 100
      RED Me 110
      RED UNLIMITED 750 190
      RED UNLIMITED 800 200
      RED VIP 335
 
  • Customers who join the below RED plans before 18th May 2019 are eligible for one time bonus as per the following :

    Eligible Plans Bouns amount
    RED 250 2,500
    RED 350​ 3,500
    RED Me 5,500
    RED UNLIMITED 8,000
    RED VIP 10,000
  • Eligible Customers will be able to get fixed monthly Qatar Airways Q-miles (“Q-Miles”) based on the Eligible Customers plan value as above.
  • Eligible Customers will need to register their Qatar Airways Privilege club card number with Vodafone by visiting any of our stores or by calling our call centre to start earning Q-Miles thirty days after payment of their Vodafone bill.
  • Eligible Customers who are not already a Qatar Airways privileged card member can sign up for a privilege club account at  https://www.qatarairways.com/en-de/Privilege-Club.html
  • Q-Miles are calculated on monthly basis. Customers joining the Programme in the middle of their bill cycle will get Q-Miles based on their full plan value.
  • Eligible Customers number must have an active number to enjoy earning Q-Miles for e.g. if a number is barred in January 2019 and then paid only in February 2019 to unbar the number then in that case the Customer will only get Q-Miles for the month of February 2019.
  • If Eligible Customer cancels their Vodafone number, they will still keep their existing Q-Miles, but will not accumulate any more Q-Miles.
  • Q-miles are generated once a month up to 30 days after payment of the bill. To get more information about Q-Miles programme please visit  https://www.qatarairways.com/en-de/Privilege-Club.html . If you give the incorrect privilege card number by mistake, Vodafone cannot be responsible however you may resubmit the correct one to start getting the points.
  • All Eligible Customer with any existing discount over 10% are excluded from this Programme except Vodafone for All (50%) customers. This Programme will replace the Vodafone Points for eligible consumer plans above. The current Vodafone points will remain valid 12 months.
  • Vodafone’s standard Postpaid terms and condition will apply.
  1. Enterprise
    Go Red and Get Avios (“Programme”)
    • The Programme is Vodafone Qatar P.Q.S..C (“Vodafone”) loyalty Programme especially created for Red customers on the following plans (“Eligible Customer”):

      Plans Avios Earned
      Business Red 250 45
      Business Red 350 60
      Business Red 500 100
      Business Red 750 190
      RED VIP 335
 
  • Customers who join the below RED plans before 18th May 2019 are eligible for onetime bonus as per the following :

    Eligible Plans Bouns amount
    Business Red M 250 2,500
    New Business Red L 350 3,500
    Business Red 500 5,000
    Business Red 750 7,500
    RED VIP 10,000
  • Eligible Customers will be able to get fixed monthly Qatar Airways Q-miles (“Q-Miles”) based on the Eligible Customers plan value as above.
  • Customers who currently have any discounts on their monthly fees due to a promotion or otherwise are not eligible for the Programme.
  • Eligible Customers will need to register their Qatar Airways Privilege club card number with Vodafone by visiting any of our stores or by calling our call centre/account manager to start earning Q-Miles thirty days after payment of their Vodafone bill.
  • Eligible Customers who are not already a Qatar Airways privileged card member can sign up for a privilege club account at  https://www.qatarairways.com/en-de/Privilege-Club.html
  • Q-Miles are calculated on monthly basis. Customers joining the Programme in the middle of their bill cycle will get Q-Miles based on their full plan value.
  • Account Chooser can provide either several Privilege Club numbers to be assigned to different Business Red plans in the business account or provide one Privilege Club number to be assigned to all Business Red plans in the business account
  • Eligible Customers number must have an active number to enjoy earning Q-Miles for e.g. if a number is barred in January 2019 and then paid only in February 2019 to unbar the number then in that case the Customer will only get Q-Miles for the month of February 2019.
  • If Eligible Customer cancels their Vodafone number, they will still keep their existing Q-Miles, but will not accumulate any more Q-Miles.
  • Q-miles are generated once a month up to 30 days after payment of the bill. To get more information about Q-Miles programme please visit  https://www.qatarairways.com/en-de/Privilege-Club.html . If you give the incorrect privilege card number by mistake, Vodafone cannot be responsible however you may resubmit the correct one to start getting the points.
  • Vodafone’s standard Postpaid terms and condition will apply.

Vodafone Entertainer Plan Benefit

  • Vodafone ENTERTAINER Application is available Free for the following plans - Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”).
  • Other Red customers can enjoy Vodafone Entertainer by paying QR 200 per year by accessing my Vodafone app and add the Vodafone Entertainer add on.
  • Customer will be able to enjoy the benefits of the Vodafone Entertainer Application for twelve (12) months from the date of activation of Vodafone Entertainer Application.
  • Vodafone Entertainer Application will have up to three (3) offers per merchant.
  • If Customer disconnects their Vodafone number, ports out or migrates to another plan/Prepaid, which are not part of the Eligible Plans, then the Customer’s subscription will be deactivated immediately.
  • If a Customer has already paid QR 200 for Vodafone ENTERTAINER Application then their account will still be valid for 12 months from the date of purchasing Vodafone ENTERTAINER Application add-on.
  • Vodafone ENTERTAINER Application is valid for 12 months from the date of activation and benefits cannot carry forward
  • Additional user’s such as family and friends cannot be added to Vodafone ENTERTAINER Application.
  • If the Customer’s lifestyle benefits were removed due to their number being suspended and then the Customer paid their bill. The suspended lifestyle benefits will be reactivated starting from next bill cycle.
  • In case of any complaints relating to the Vodafone ENTERTAINER Application then Customer can contact us at 111.
  • Vodafone reserves the right to remove or modify the free Vodafone ENTERTAINER Application at its own discretion however if the Customer has paid for the Vodafone ENTERTAINER Application then their benefits will remain until the end of that year.
Prepaid

Ramadan Special Offer

  • All Vodafone Prepaid customers (“Customers”) will get a special1GB (“Promotion”) during the duration of the promotion.
  • The offer is only available for prepaid customers.
  • The offer is applicable on combo, data, or flex recharges of QR35 and above.
  • The offer is only valid for recharges made through My Vodafone App & Website.
  • The customer(s) needs to recharge and will then be prompted to visit My Vodafone App Offer Page to claim the offer by accepting it.
  • The 1GB bonus data is valid for 1 day from the time of claim.
  • Customers can only claim one bonus per recharge.
  • Customers must opt in (accept offer) to get the 1GB offer.
  • Once the customer accepts the 1GB offer they will get a confirmation SMS.
  • Customers can claim the bonus multiple times in case of multiple recharges of QR =>35.
  • In cases of multiple recharges on the same day, Offer benefits will accumulate however the validity of the offer will remain the same.
  • The 1GB offer will only be visible on My Vodafone App Offer Page to customers who have done a recharge of QR =>35 & will only be available for acceptance on the same day.
  • Vodafone standard Prepaid terms and conditions apply.
  • Offer valid from 10th March to 13th April 2024.

Prepaid ICC (International Calling Cards) & Nepal Product Changes

Vodafone Qatar Notice

Starting 20 Mar 2024, the following changes will be made to international calling products.

Prepaid Nepal

  • Combo QR 35: Nepal International calling minutes will be revised to 25 minutes.
  • Combo QR 65: Nepal International calling minutes will be revised to 50 minutes.

Prepaid International Products
The following international calling products will be discontinued & will no longer be available:
International 50
International 60
International 80
International 100

 

Validity update

The validity update for Prepaid plan is as set out below:

Credit Recharges

Every time a customer makes a credit recharge, the specific validity period set out below will apply.
Credit recharge for Prepaid is as follows:

Price (QR) Credit Balance1 Validity (days)
20 20 180
30 30 180
35 35 180
50 50 180
55 55 180
60 60 180
80 80 180
100 100 180
150 150 180
200 200 180
300 300 180
500 500 180

Above table implies the following:
  • All Credit recharge above QR 10 is valid for 180 days starting from the day of the recharge.
  • To extend credit balance validity, customer must make a subsequent credit recharge within the validity of the latest credit recharge.
  • In case customer has credit balance and makes a subsequent credit recharge within the validity of the latest credit recharge, total credit balance validity gets extended for another 180 days as the validity of the latest recharge will apply.
  • In case customer did not make a subsequent credit recharge to extend credit balance validity, after expiry date, his balance will be null.
  • To extend outstanding credit balance validity, customer must make a subsequent credit recharge within the validity of his balance.
  • Vodafone’s standard Prepaid T&C apply.

1Balance can be used for local call, data; SMS or roaming usage.

Terms and Conditions for International Calling Card QR 20

  • This is a standard Prepay International recharge offer.
  • This Prepay International recharge offer is called International Calling Card QR 20
  • Vodafone Prepaid customers who recharge with International Calling Card QR 20 will get benefits as per the table below:
    Particular Price (QR) International Mins Validity (Days) International Destinations Country Bonus International Mins (*120#) Country Bonus International Mins Validity (Days)
    International Calling Card Recharge 20 38 30 Days International Minutes to 13 Countries - Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia and Sudan. Country Bonus International Mins via *120# to India (350), Nepal (30), Bangladesh (500), Pakistan (150), Philippines - globe (600), Indonesia (60), Sri Lanka (50), Kenya (30), Ethiopia (30), Eritrea (30), Ghana (30) 14 Days

  • Customers get above benefits upon recharge of International Calling Card QR 20
  • International Calling Card QR 20 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
  • International Calling Card QR 20 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
  • The benefits are added automatically on recharge.
  • Customers will get 38 International Mins to 13 countries.
    Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia and Sudan.
  • Customers will simply dial *120# and select the country to activate country bonus international mins.
  • Country Bonus:
    350 Mins to India or 30 Mins to Nepal or 150 Mins to Pakistan or 500 Mins to Bangladesh or 600 Mins to Philippines (Globe) or 60 Mins to Indonesia or 50 Mins to Sri Lanka (Dialog) or 30 Mins to Kenya or 30 Mins to Ethiopia or 30 Mins to Eritrea or 30 Mins to Ghana
  • The International Calling Card QR 20, 38 International mins to 13 countries are valid for 30 days.
  • The International Calling Card QR 20, Country bonus international mins are valid for 14 days.
  • All the other Vodafone’s standard Prepaid T&C apply.

Prepaid - Nepal Product changes

Vodafone Qatar Notice

Starting 15 December 2023, following changes will be made to Nepal International Calling products and rates.

Prepaid
International QR 10: Nepal international calling minutes will be revised to 35 minutes.
Combo QR 35: No changes in Combo 35 recharge, customers will continue to get 35 minutes to Nepal.
Combo QR 65: Nepal International calling minutes will be revised to 75 minutes.
Flex Recharges: Flex rate for per minute call to Nepal will be changed to 4 flex from 2 flex per minute.
International QR 20: Bonus Nepal international calling minutes will be revised to 30 minutes.
International QR 20: 38 International minutes will not be applicable for calls to Nepal.
Nepal International Combo Packs of QR 10, QR 20, QR 50, QR 90 will be discontinued.
Nepal Super pack of QR 2 which gave the rate of 15 Dirhams per minute to Nepal will be discontinued.
Nepal Super pack of QR 1 which gave the rate of 25 Dirhams per minute to Nepal will be discontinued.

Terms and Conditions for Combo QR 125

  • These is a new standard Prepay recharge offer.
  • This new Prepay recharge offer is called Combo QR 125.
  • Vodafone Prepaid customers who recharge with Combo QR 125 products will get benefits as per below table:
    QR Local data Local Minutes Endless Internet Speed International Minutes Validity
    125 19 GB 500 Minutes 512 Kbps *20 Int’l mins + bonus 30-days

  • Customers get above benefits upon recharge of Combo QR125
  • Combo QR 125 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
  • Combo QR 125 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
  • The benefits are added automatically on recharge.
  • Combo QR 125 international Minutes are as below:
    *20 International Minutes to the countries below
    Egypt Saudi Arabia
    India U.A.E.
    Philippines Bangladesh
    Sri Lanka Nepal
    Thailand Sudan
    Bahrain Indonesia
    Pakistan Turkey
     

    +

    Bonus to 7 countries
    Country Bonus minutes
    India 75 mins
    Pakistan 75 mins
    Nepal 55 mins
    Bangladesh 250 mins
    Philippines 250 mins to Philippines globe
    Indonesia 30 mins
    Sri Lanka 25 mins

  • Vodafone’s standard Prepaid T&C apply.

Combo QR100

  1. Combo QR 100
    • This is a standard Prepay recharge offer.
    • This Prepay recharge offer is called Combo QR 100
    • Vodafone Prepaid customers who recharge with Combo QR 100 will get benefits as per the table below:
      Price (QR) Local Data (GB) Local Minutes (Mins) Endless Internet (Kbps) Validity (Days)
      100 16 360 256 30 Days
    • Customers get above benefits upon recharge of Combo QR 100
    • Combo QR100 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
    • Combo QR 100 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
    • The benefits are added automatically on recharge.
    • All the other Vodafone’s standard Prepaid T&C apply.

Discontinuation of Combo QR 30 & Combo QR 60 recharges

  • Effective from 25th October 2023, Combo QR 30 & Combo QR 60 Recharge products will be discontinued from our digital channels - eTop-up, Website & My Vodafone App.
  • Effective from 15th December 2023 Vodafone Qatar will no longer supply Combo QR 30 & Combo QR 60 recharges in the form of e-voucher & Paper scratch cards, to the Distributors and Retailers.
  • Our valued Customers can continue to purchase our best-selling Combo QR 35 & Combo QR 65 products from all channels.

Prepaid Roaming Pack 30

  • All Customers who purchase the Prepaid roaming pack 30 (“Prepaid roaming pack”) by paying QR30 shall receive the benefits below with 30 days validity:
  • Product Prepaid Roaming Pack 30
    Price QR 30
    Incoming roaming Minutes 150 Mins
    Outgoing minutes to Qatar 10 Mins
    Validity 30 Days

  • The benefits are only applicable in the below countries available at www.vodafone.qa
  • Prepaid Roaming Countries
    Bermuda Bangladesh Indonesia
    Canada China Mexico
    Chile Estonia Iceland
    Colombia Hungary Kuwait
    Malaysia India Japan
    Norway Nepal Australia
    Peru New Zealand Pakistan
    Singapore Romania Brazil
    Switzerland USA South Korea

  • Customers can purchase while in Qatar through retail outlets or abroad through the Vodafone website www.vodafone.qa
  • Activation is valid for thirty (30) days and Customers can active several packs at the same time.
  • If the Customer consumes more than the total minutes allowance before the expiry, then standard roaming rates below will apply.
  • Customer will receive an SMS notification when their minutes is consumed or when the validity period has expired.

Unlimited Prepaid

  • Unlimited Prepaid is a service for customers on Vodafone Prepaid only
  • This service is activated once the customer reaches 10 QR spend (from the main credit (QR)balance only) on either local calls or local data
  • Local calls:
    • The counter for every customer starts at the beginning of the day i.e. 00:01 hrs
    • The spend on local calls is counted (only from the main credit (QR) balance only, not from Prepaid pack quota.eg. Local 5 card)
    • Once the spend on local calls reaches 10 QR, Unlimited Prepaid local calls service is activated
    • Customer is credited unlimited local mins (with a fair usage policy of 250 mins) valid till the end of the same day till midnight 23:59 hrs
    • If the customer consumes the 250 local mins that is credited, then standard charges apply
    • The unlimited service is applied only after the call (that makes it past 10 QR for the day) is over. For example, Call 1 spends 3 QR, Call 2 spends 3 QR, Call 3 spends 3 QR and Call 4 spends 3 QR, the service will only begin after 4th call and not in the middle of the 4th call
    • The counter is reset at the beginning of the next day
  • Local data:
    • The counter for every customer starts at the beginning of the day i.e. 00:01 hrs
    • The spend on local data is counted (only from the main credit (QR) balance only, not from Prepaid pack quota.eg. Internet 5 card)
    • Once the spend on local data reaches 10 QR, Unlimited Prepaid data service is activated at 1 Mbps
    • Customer can use 1 Mbps till a fair usage of 4 GB post which speed is decreased to 256 Kbps for another 6 GB
    • All the above data quota is valid till end of the same day till midnight 23:59 hrs
    • The counter is reset at the beginning of the next day

QLM Micro insurance

  • All Vodafone Prepaid and Postpaid customers (“Customer”) can exclusively get an affordable hassle-free insurance offered by QLM Life & Medical Insurance Company QPSC (“QLM Micro SeQure”).
  • To qualify Customers must have a valid QID and be at least eighteen (“18”) years of age but not more than Fifty-Nine (“59”)years.
  • Customers can get QLM Micro SeQure through the My Vodafone App or SMS link that will be sent to customers.
  • The monthly premium for QLM Micro SeQure is only QR 3 shall be made through a hassle-free auto debit from the Customer’s Vodafone account.
  • To get QLM Micro SeQure the Customer does not need to so any pre-insurance medical exams or fill any medical questionnaire.
  • QLM Micro SeQure benefits cover natural death, death due to an accident and Hospital Cash (daily cap of 150 QAR and maximum up to 4500 QAR monthly).
  • Customers can take this policy in conjunction with any other policy they may have currently. However, Customer cannot make multiple claims for the same incident.
  • Customer can also add family members using their own QID.
  • Customers can unsubscribe by contacting QLM through their App or by calling XXXX. Customer you can re-join QLM Micro SeQure after opting out subject to prior approval by QLM.
  • In case of insufficient funds, if the Customer is unable to debit their renewal, then QLM Micro SeQure will lapse and get cancelled.
  • Vodafone is only a payment facilitator for QLM Micro SeQure, and all complaints and claims must be done with QLM directly. For claims, Customer must intimate QLM within sixty (“60”) days of the claim.
Gigahome

GigaHome Promotion

Starting from February 26th 2024, All new GigaHome fiber customers 1Gbps and 2 Gbps plans will benefit from a Discounted price during 10 Months. After this period, the standard monthly price applies. This new promotion replaces the promotion ending on Feb, 25th 2024 proposing a 12 months discounted price.

GigaHome Fiber and 5G Services

GigaHome SERVICES TERMS AND CONDITIONS
 
By using the Service, You agree to be bound by these terms and conditions:  
 
1.           Interpretation
 

  • “Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.
  • “Agreement” means these terms and conditions between Us and You;
  • “Bar” means suspending access to Services;
  • “Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.
  • “Bill Issue Date” the date Your bill is generated.
  • “Charges” means all monthly access charges, and any additional charges payable by You;
  • “Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;
  • “CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Wi-Fi router;
  • “Giga Wifi Hub” means the Customer Premise Equipment (CPE) that extends the Wi-Fi coverage from the CPE within the unit.
  • "Customer Care" means the Vodafone Customer Care team, which is contactable on 111;
  • “Minimum Subscription” is the period defined in Clause 2(b).
  • “Network” means our Vodafone networks.
  • “Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.
  • “User” means any individual who uses the Services;
  • "Website" means our website at www.vodafone.com.qa;
  • “We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;
  • “You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and “Your”  has a corresponding meaning.
 
2.           Commencement of Agreement and Term
 
(a)         This Agreement begins when We set up Your connection to our Services to be available for your use.
 
(b)         The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.
 
(c)         If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay: (i) Early termination charges equal to 798 Qatari Riyal (seven hundred ninety eight) for Fibre connection; (ii) the remaining pro-rated amount of Giga Wi-Fi Hub (by way of example, if you terminate the Agreement  within the fifth month, You will be liable to pay the remaining seven months amount of Mesh) ; and (iii) any other applicable Charges as set out in this Agreement, related to the equipments.
 
(d)         The Services continue until terminated in accordance with this Agreement.
 
3.           Coverage and Services
 
(a)          While we will do Our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.
 
(b)         You agree that You will not use the Services:
  • in a way which breaks any law or infringes anyone’s legal rights;
  • to obtain unauthorised access to anyone’s computer or communications equipment;
  • to annoy anyone or to interfere with anyone else’s use of Our Services.
 
(c)         We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.
 
(d)         The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this or introducing substitute or new services.
 
(e)         You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
 
(f)          You agree not to use the Services for any abusive, illegal or fraudulent purpose.
 
(g)         Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services without our express written approval.
 
(h)         You agree that if you use Services in any way that may negatively impact Our Network or the provision of the Services, we may restrict or suspend Your use of the Services.
 
(i)           You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among Our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.
 
(j)           The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient's, hardware or other device.
 
4.           Fair Usage Policy
 
(a)          The Services are offered for reasonable personal use only. Excessive use of the Services beyond that which, in our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impacting the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.
 
(b)         The Service is provided solely for a single unit (apartment/house) use only and cannot to be extended to other units.
 
(c)          Our plans may include unlimited calling to certain designated landline numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.
 
5.           Equipment
 
(a)           Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.
 
(b)          You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.
 
(c)          We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.
 
(d)         You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 
 
(e)          You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 
 
(f)          You will not sell any CPE, place a charge on it or otherwise dispose of it.
 
(g)         Vodafone’s supply of CPE shall be subject to availability.
 
(h)         We will provide You with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies. 
 
(i)           Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.
 
(j)           You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement
 
6.           Billing 
 
(a)          We will assign a monthly Bill Cycle for Your account.
 
(b)         We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle.  The date Your bill is generated is called Your “Bill Issue Date”.
 
(c)          Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR5 per bill
 
(d)         The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.
 
(e)         You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue. 
 
(f)           Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.
 
(g)          We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.
 
(h)         Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.
 
(i)           We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.
 
7.           Charges 
 
(a)          You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.
 
(b)          All your account charges will be billed once a month at the end of each Bill Cycle.
 
(c)          Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill. 
 
(d)         We will set a credit limit for the charges incurred on Your account.
 
(e)         You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.
 
(f)          If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amounts.
 
(g)         Should the billed amount exceed the set credit limit due, You are still obliged to pay the full amount due for all charges incurred. 
 
8.           Deposits
 
(a)     You may make a deposit against Your account to increase Your credit limit.
 
(b)     If you wish to retrieve Your deposit, You can request repayment by cheque or by bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account and. We will then return Your credit limit settings to the default.
 
9.           Limitation of Liability
 
(a)          Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from:
•    Your connection to Our network or the content or supply of any Services;
•    the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
•    the fitness of all or any of the Services for any particular purpose;
•    the inaccurate or incomplete transmission of any data;
•    any other matter which relates to this Agreement.
 
(b)         Except as set out above, We have no other liability to You or any other person in respect of this Agreement.
 
10.        Access to Premises
 
You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.
 
11.        Relocation of Premises
 
(a)         If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.
 
(b)         We reserve the right to refuse to relocate Services in Our sole discretion.
 
(c)         There may be Charges for relocating Services.  Any Charges will be disclosed to You prior to relocating the relevant Service
 
12.        Non Vodafone Hardware and third-party services
 
(a)         If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us, We are not under any obligation to take any action so that You can access any Our Services.
 
(b)         We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.
 
13.        Privacy
 
(a)          Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.
 
(b)         We may provide Your personal information to public sector agencies in order for them to investigate an offence.
 
(c)         Subject to any rights You may have under any applicable laws or regulations, we will not be liable to You, or to anyone else, for:
 
•    the content or lack of confidentiality of any services You use;
•    any disclosure we make by law to a public sector agency.
 
14.        Disconnection of Services
 
(a)         You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire. You will need also to return the CPE to one of our Vodafone stores. If you disconnect your 5G service before 24 months, and you do not return the CPE, disconnection of services will be dependent on payment of CPE related charges.
 
(b)         We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if:
 
•    You do not abide by the terms and conditions in this Agreement;
•    You make abusive, offensive, malicious or nuisance calls or communications, or use any of Our Services in an offensive way;
•    You are abusive or offensive to Us, Our dealers or agents, or any other person;
•    We suspect You of using the services for any illegal or fraudulent activity; or
•    All of the services are permanently or temporarily (for any reason) unavailable to You;
 
(c)         If We suspend Your use of our Services, We will try to contact You before doing so.
 
(d)         Where We Bar, re-direct or restrict the Services all Charges will continue to apply.
 
15.        Transferring Responsibilities
 
(a)         Your interests in this Agreement are personal to You and You may not transfer or re-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.
 
(b)         Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 
 
16.        Vodafone’s right to end this Agreement
 
Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services:
 
  • By giving You twenty one (21) days written notice; or
  • if any of Our licences to operate Our network is ended or suspended.

 
17.        Notices and Variations of Charges, Terms and Pricing Plans
 
We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.
 

 
18.        Force Majeure
 
We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.
 
19.        Agents of Vodafone
 
We shall be entitled to subcontract or delegate the performance of any of Our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve Us from liability for performance of any such obligation.
 
20.        Numbers
 
(a)          Vodafone shall allocate telephone numbers to You which You shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy and Our Number Policy, which can be found at www.vodafone.com.qa , but will exercise all reasonable endeavours to minimise any disruption to You.
  
(b)         Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.
 
(c)        If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.
 
(d)       All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.
 
21.        Applicable Law
 
This Agreement is governed by the laws of State of Qatar.
 

GigaHome Fiber Daily wins

Vodafone Qatar is launching a new Lucky Draw campaign starting from 27 March 2023 that will run till 31 December 2023. The idea is to have a daily winner from customers who buy a new GigaHome Fiber connection each day, for the 279 days of the campaign period. As a part of this campaign, the new GigaHome fiber customers will be eligible to win either a prize or a monthly Prize. The detailed mechanics are given below.

Campaign Mechanics + Terms & Conditions

  • All new Vodafone GigaHome Fiber customers (“Customer”) who buy a new GigaHome fiber connection during the promotion period, will automatically be eligible for this “GigaHome Lucky winner campaign” (“Promotion”).
  • Promotion period shall be from 26 March2023 till 31 December 2023 (“Promotion Period”)
  • During the Promotion Period, Customers can win one of the two (2) prizes as below :
    • Monthly Winner Prize: Home rent for a year of up to QR 84,000 or an amount equivalent to the Customers annual home rent agreement (whichever is lower). In case the customer owns his own house then QR 84,000 (9 winners total) (“One year of home rent free”) or
    • Daily Winner Prize: one year of home internet free (285 prizes, one winner out of per day new sales) (“Free home internet for a year”)
    Prize Prizes Quantity Eligible customer
    Internet Winner Free home internet for a year 279 Winner:
    One winner from each day of new connections
    Monthly Winner One year of home rent (up to QR 84,000 by wire transfer) 9 Monthly Winner:
    One winner from each 30 day sales
  • Lucky Draw will be conducted in presence of Ministry of Commerce and Industry (“MOCI”) official on dates mentioned in Appendix,
  • Customer who were with Vodafone Qatar’s GigaHome Fiber services anytime in the past 12 months will not be eligible.
  • This Promotion is only for fibre connected homes only and excludes all other services.
  • Free home internet for a year will mean 100% discount on plan rental for any of the following, fiber plans chosen by the customer at the time of sale:
    • GigaHome Essential Fiber plan QR 250/month rental
    • GigaHome Classic Fiber plan QR 300/month rental
    • GigaHome Premium Fiber plan QR 450/month rental
  • To get the Monthly prize the customer will present his current rent agreement or a legal document that declares his own house, based on which an amount will be paid out. There will be a cap of QR 84,000 for annual rent payout. In case the customer owns his own home, then QR84,000 will be paid out. The amount will be paid by wire transfer in customers account.
  • The Monthly prize winner’s home rent contract /or own house should be in their own name and for the same home for which Vodafone Qatar activated the fiber connection.
  • This promotion is not valid for Vodafone employees.
  • Customer can win only once any of the two prizes during the entire Promotion Period. If the same winner wins again the next winner will be selected to allow other customers to participate and win.
  • On being selected, the Customer must come in person along with the QID which was used for purchasing the connection to claim the Prize. Time, location and date of prize collection will be intimated to customer via call and SMS after MOCI approval.
  • If the customer agrees, Vodafone may use the name, photo and/or video of the winning customers for promotional activities which Vodafone may publish in social media and other channels after notifying MOCI.
  • Monthly prize winner will be sent via wire transfer provided their QID / Passport and QID in rent agreement\ house ownership matches with Vodafone GigaHome Fiber connection as per Vodafone database. If not, Vodafone will select another random winner form the qualified pool.
  • If Vodafone is unable to reach the winner within 2 days, then the next eligible customer will be called.
  • Customer must come on Vodafone’s specified date, location and time to Claim their Prize or request for extension with a valid reason.

Appendix

Digital Draw schedule

Draw Date Daily winners Monthly Winner
  One winner will be picked for each day One winner will be picked
15-Apr 8 winners for 8 days
27 Mar – 3 Apr
-
1-May 27 winners for 27 days
from sales of 4- Apr - 30 Apr
1 Winner
from sales of 27 Mar - 30 Apr
1-Jun 31 winners for 31 days
1 May - 31 May
1 Winner
1 May - 31 May
10-Jul 30 winners for 30 days
1 Jun - 30 Jun
1 Winner
1 Jun - 30 Jun
1-Aug 31 winners for 31 days
1 Jul - 31 Jul
1 Winner
1 Jul - 31 Jul
3-Sep 31 winners for 31 days
1 Aug - 31 Aug
1 Winner
1 Aug - 31 Aug
1-Oct 30 winners for 30 days
1 Sep - 30 Sep
1 Winner
1 Sep - 30 Sep
1-Nov 31 winners for 31 days
1 Oct - 31 Oct
1 Winner
1 Oct - 31 Oct
3-Dec 30 winners for 30 days
1 Nov - 30 Nov
1 Winner
1 Nov - 30 Nov
1-Jan 31 winners for 31 days
1 Dec - 31 Dec
1 Winner
1 Dec - 31 Dec

Giga TV Terms and Conditions

The terms and conditions set out below govern Your use of our Service and the contractual relationship between us. By using the Service, You agree to be bound by the following:
  1. Terms and Conditions Structure
    • These GigaTV Terms and Conditions shall be governed by and construed in accordance with the Vodafone Qatar At Giga Home Fixed Terms and conditions.
    • If there is any inconsistency between these GigaTV Terms and Conditions and any part of the Vodafone Qatar At Giga Home Fixed Terms and conditions the provisions of these GigaTV Terms and Conditions shall take precedence.
  1. Definitions
    The following definitions apply to these GigaTV Terms and Conditions, in addition to those in the Vodafone Qatar At Giga Home Fixed Terms and conditions
    • “Channel(s)” means the TV channel and all form of content created, acquired and/or distributed by Us and made available to You (as may be amended from time to time).
    • “Charges” means all monthly charges and any additional charges payable by You in accordance with the terms and condition of the Vodafone Qatar At Giga Home Fixed Terms and conditions and the plan You subscribed to.
    • “Services” means GigaTV service provided by Us to You which allow You to access Our list of Channel(s) and VOD.
    • “STB” means the GigaTV Set Top Boxes provided by Vodafone to You as part of the Service.
    • “VOD” means transactional video on demand available to You for forty eight (48) hours from the date of Your purchase.
    • “Us” or “We” or “Our” or “Vodafone” means Vodafone Qatar P.Q.S.C.
    • “GigaTV App” means the GigaTV App which You can download from Google and Apple Stores and watch TV from your phone
    • “You” or “Customer” means Vodafone Qatar Customer who has subscribed to the Vodafone Qatar At Giga Home Fixed Services.
  1. Your Responsibilities
    You agree and acknowledge that:
    • You will not use the Service or any part of it other than for personal, non-commercial purposes in the State of Qatar.
    • You must not or authorise or assist any third party to:
      • copy (except as permitted by law), record, edit, redistribute or relay the whole or any part of materials included within the GigaTV App or Service; or
      • sell or make any charge for watching or using any part of the GigaTV App or Service; or
      • use the GigaTV App or Service for any improper or unlawful purpose; or
      • access the Service or stream any content available via the Service from any device which is located outside of the State of Qatar;
      • attempt to, reserve engineer, decompile, disassemble, adapt, modify, copy, distribute copies, download, upload, or attempt to engage in hacking to access the Service or to reproduce, lend, hire, rent, perform, sub-license, make available to the public.
    • You will follow our reasonable instructions concerning your use of the Service.
    • You may be required to reimburse Us for any losses, costs and expenses which We incur as a direct result of the misuse of the GigaTV App or Service by you or any one you have allowed to use the GigaTV App or Service on your compatible device.
    • For technical reasons, We may have to upgrade the GigaTV STB’s software and this may affect any content you have recorded on your GigaTV STB. We will endeavour to give as much notice as possible before any upgrades.
    • The recording, catch up and restart function of your TV decoder may not be available for every Channel or TV show. Your Giga TV STB will display a message when this function is not available.
    • Not every Channel is age-rated. We are not responsible for the suitability of unrated TV content.
    • You are responsible to use the parental-locking or rental-locking function of the TV decoder properly.
    • We are not responsible for the TV content, or the programming information, or any changes to it. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.
    • We may block or withdraw access to certain applications, capabilities, features or functions for legal or regulatory reasons.
  1. Charges
    • You shall pay the Charges for the Service in accordance with the terms and conditions of the Vodafone Qatar At Giga Home Consumer Fixed Terms and condition and the plan You have subscribed to.
    • You agree and acknowledges that Channels and VOD may be provided by third party content providers, which may require from You additional charges. Charges for the Service may vary from time to time. If these charges changes are within Our control, we will aim to give you seven days’ notice of any changes. By continuing to use the Service, You are accepting any price changes.
    • We will charge you for any VOD content You rent using the Service. To avoid unauthorised use, You should set up a PIN code (for more information please go to www.vodafone.qa/GigaTV
    • VOD content is only available for 48 hours from when you confirm the purchase. You can play the content as many times as you want during the 48 hours.
You agree and acknowledge that if you plan to relocate to different premises after the installation of any Services, the Services may only be relocated if the new address is in an area in which we provide the relevant Services. You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation. There may be Charges for relocating Services. Any Charges will be disclosed to you prior to relocating the relevant Service.
  1. Termination and Minimum Term
    • The minimum period of subscription for the Service is twenty-four (24) months from when We set up your connection to our Services to be available for Your use. (“Minimum Term”).
    • In the event You terminate the Service in whole or in part and for any reason whatsoever during the Minimum Term, You shall be liable to pay Vodafone the remaining pro-rated amount for the STB.
    • Subject to paying the amount set out in clause 5.2 above, in case of termination during the Minimum Term, You can cancel the Service at any time by calling our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile or by visiting one of our stores. You must ensure that all outstanding payments are paid before disconnecting your account
    • We may suspend or end the Service at any time if you breach any of these GigaTV Terms and Conditions and/or the Vodafone Qatar At Giga Home Consumer Fixed Terms and conditions or if any of our licenses is ended or suspended or if we terminate any of our contracts with Our third party service providers. Termination of the Service will result in termination of the Vodafone Qatar At Giga Home Consumer Fixed Services.
  1. Copyright and Intellectual Property
    • The Customer agrees and acknowledges that:
      • the Channel and the Services acquired and/or distributed by Vodafone are the intellectual property of Vodafone or Vodafone third party supplier.
      • All present and future copyrights, trademarks, designs rights, patents, and any other intellectual property rights (registered and unregistered) in and on the Service is owned and or controlled by Vodafone. Nothing in these GigaTV Terms and Conditions grants You a right or license to use any trademark, design right, patent, or copyright material owned or controlled by Vodafone or any third party except as expressly provided in the Conditions.
    • You will be responsible for any claims made against Vodafone for losses Vodafone may suffer as a result of actual or claimed intellectual property infringement committed by You or any other person in relation to the Services, and for which the Customer hereby indemnify Vodafone to the full extent of such loses.
  1. Channel(s) content
    • The Customer agrees and acknowledges that Vodafone reserves the right to monitor the content of the Channel(s) provided by Vodafone and Vodafone may at anytime reserves the right to block or censor images or audio that are considered inappropriate under local standards without the Customer approval and without any liability to the Customer whatsoever.
    • We are not responsible for the content, Channel, Service, the programming information, or any changes made to it whether by Vodafone or third party. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.
    • The Services are embedded with technology that Vodafone can use to identify any unauthorized use or illegal copying of any television programming (or other content) received by the Customer through the Customer is subscription. In the event that Vodafone is able to identify that You are the source of any illegal copying or unauthorized reception of programming or Channels delivered to You under the Services, reception of programming or Channels, Vodafone shall be authorized without notice to: (i) suspend and/or terminate this Agreement in whole or in part; and (ii) shall co-operate with (including by providing the Customer details and Address) any owner/ licenser of copyright in the illegally copied program or channel for the purpose of reporting to the police and prosecution of such offence.
  1. Vodafone disclaimer and limited remedies
    • The Services are provided “As Is”. You understand and agree that, except as expressly set for, We make no warranties or representations whatsoever regarding the services and specifically disclaims any and all warranties whether expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to the services or other tangible media and documentation, operation of the services and any particular application or use of the services.
    • Vodafone disclaims all warranties and indemnities with regard to third party service. The Customer is solely responsible for and Vodafone expressly disclaim all representations, warranties and liabilities relating to the Customer supplied service, software, hardware and equipment Customer may use to access/receive the services from time to time.
    • Vodafone will not be liable for any charges or other fees payable by the Customer to any service provider for use of the services as may be required to access the Services.
    • Vodafone shall not be responsible or liable to Customer for any content included in the channels forming part of the Service, and Vodafone shall not be responsible or liable for either monitoring or regulating content transmitted on these channels. Vodafone Shall not be responsible or liable to customer for any modification or editing of any content originally transmitted by the content owners.
    • We reserve the right to change these GigaTV Terms and Conditions from time to time including the Channels available, the Charges, the packaging of channels and/or to remove programs or parts of programs previously advertised as available and without any prior notice to the Customer. In the event that We do so, We will always have the most up to date terms and conditions on Our website (www.vodafone.qa ).Your continued use of the Service will constitute your acceptance of the new terms and conditions.
    • Customer confirms and acknowledges that without prejudice to any termination right, Vodafone may suspend this Agreement, an order or any Services by providing notice to the Customer for compliance with legal or regulatory directives or obligations or potential infringement of third party Intellectual Property rights which require immediate suspension.
    • The maximum aggregate liability of Vodafone arising out of, or in connection with the use of the Services by the Customer shall in no event, exceed the total fees paid by the Customer to Vodafone for the Services in the month in which the circumstance arose, as specified in the applicable invoices. Vodafone shall in no event be liable for any indirect or consequential loss including any financial loss or damage that may be suffered by the Customer as a result of alteration, renaming and/or changing of the any channels therein
    • We will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that you have access to by using our Services. We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services.
    • Due to the nature of the Services provided under this GigaTV Terms and Conditions, We do not guarantee fault-free or uninterrupted services.
  1. Piracy
    • Customer acknowledges that the provision of unauthorized access to the Channels or any program other content on the Channels through any means is an illegal act that causes Vodafone considerable damage. In the event that Vodafone determines that Customer is engaged in the unauthorized access/distribution of the Channels or any part thereof at any time, Vodafone is authorized to immediately terminate the Customer access to the Channels due to piracy.
    • Vodafone will remain authorized to charge the Customer for the balance of the Subscription and Packages due for the remainder of the Initial Term or any Renewed Term and under no circumstances will the Customer be refunded any part of the Subscription and/or Package. If the Customer Service is terminated due to the Customer’s engagement in the unauthorized access/distribution of the Channels.
    • Vodafone reserves the right to refer the Customer to the relevant authorities for criminal prosecution, including imprisonment and fines, in accordance with the law or to take any other action that is legally available to compensate Vodafone for the Customer actions.
  1. Privacy
    • Vodafone’s use of Your personal information is governed by these GigaTV Terms and Conditions and by the Vodafone Privacy Policy, which can be accessed on our Website.
  2. STB
    • You will not, and will ensure that any third party do not tamper with or attempt to repair or service the STB or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty.
    • You will not sell any STB, place a charge on it or otherwise dispose of it.
    • Vodafone’s supply of STB shall be subject to availability.
    • We will provide you with a limited warranty for STB. Where STB becomes faulty for reasons other than through your acts, omissions or misuse within the limited warranty period, we will repair or replace the STB in accordance with Vodafone’s repair policies.
    • Vodafone does not manufacture STB and save for Clause 11.4 above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to STB, whether implied by law or otherwise.
  3. Applicable Law
    • The laws of State of Qatar govern these Giga TV Terms and Conditions.

Home services

If you are a Vodafone Home customer, the terms and conditions set out below will govern your use of our Services, and the contractual relationship between us.

If you receive other services from us, other terms may also apply to you. These terms may be found on our Website.

 

1.   Interpretation

“Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.

“Agreement” means these terms and conditions between us and you;

“Bar” means suspending access to Services;

“Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of your Bill Cycle when you sign up for the Services.

“Bill Issue Date” – the date your bill is generated.

“Charges” means all monthly access charges, and any additional charges payable by you;

“Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;

“CPE” means the Customer Premise Equipment that connects you to our Network for the provision of the Services, this includes your wi-fi router;

"Customer Care" means the Vodafone Customer Care team, which is contactable on 111;

“Minimum Subscription” is the period defined in Clause 2(b).

“Network” means our Vodafone fixed line network.

“Service(s)” means the voice and broadband service and related products and services that are made available to you by us or our agents under this agreement.

“User” means any individual who uses the Services;

"Website" means our website at www.vodafone.com.qa;

“we” or “us” means Vodafone Qatar Q.S.C. and “our” has a corresponding meaning;

“you” means the customer under this Agreement who is liable for all of the Charges under this Agreement and “your” has a corresponding meaning.

 

2.   Commencement of Agreement and Term

(a)  This Agreement begins when we set up your connection to our Services to be available for your use.

(b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2.(c) and any other charges as set out in this Agreement.

(c) If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay: (i) CPE and installation charges equal to 798 Qatari Riyal (seven hundred ninety eight); and (ii) any other applicable Charges as set out in this Agreement.

(d)  The Services continue until terminated in accordance with this Agreement.

 

3.   Coverage and Services

(a)  While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of our control.

(b) You agree that you will not use the Services:

  • in a way which breaks any law or infringes anyone’s legal rights;
  • to obtain unauthorised access to anyone’s computer or communications equipment;
  • to annoy anyone or to interfere with anyone else’s use of our Services.

(c)  We reserve the right to remove any material from our servers which we consider, in our reasonable opinion, to breach the terms of this Agreement or any law.

(d) The Services may be changed, modified, advanced, suspended or removed by us. We will notify you before doing this, or introducing substitute or new services.

(e) You agree to follow our instructions about the use of the Services and ensure that all Users meet your responsibilities when using your Service. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.

(f)  You agree not to use the Services for any abusive, illegal or fraudulent purpose.

(g)  Using or agreeing to use the Services does not give you any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.

(h) You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend your use of the Services.

(i)   You acknowledge that our control of voice and data speeds is limited to our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for you to achieve your desired or expected speed or latency.

(j)   The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet, or the configuration or limitations of your, or your intended recipient's, hardware or other device.

 

4.   Fair Usage Policy

(a)  The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in us throttling the Services which may impact the desired or expected speed.

(b) Our plans may include unlimited calling to certain designated numbers.  Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.

 

5. Equipment

(a) Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.

(b) You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.

(c) We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between us.

(d) You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 

(e) You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 

(f) You will not sell any CPE, place a charge on it or otherwise dispose of it.

(g) Vodafone’s supply of CPE shall be subject to availability.

(h) We will provide you with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through your acts, omissions or misuse within the limited warranty period, we will repair or replace the CPE in accordance with Vodafone’s repair policies.

(i) Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.

(j) You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider.  If you do, we reserve the right to terminate this Agreement

 

6. Billing 

(a) We will assign a monthly Bill Cycle for your account.

(b) We will issue a bill to you at the end of the Bill Cycle of your account. Email bills will be sent within 4 days of when your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of your next Bill Cycle.  The date your bill is generated is called your “Bill Issue Date”.

(c) Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If you select a paper bill you will be charged QR5 per bill

(d) The bill will include a summary of the billed charges of your account. You may also choose to receive a detailed bill of each connection in your account at no additional cost.

(e) You must pay the billed charges on your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue. 

(f) Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.

(g) We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on your account. The Suspension will be removed upon settling the outstanding amounts.

(h) Where payment is not received in full after 180 days from the Bill Issue Date, we will terminate this agreement and disconnect all connections on your account.

(i) We will send an SMS to the mobile number you provided on signing up to the Services when the bill is issued and when payment is due.

 

7. Charges 

(a) You agree to pay us the relevant charges for the provision of the Services, whether you or someone else use(s) the Services.

(b) All your account charges will be billed once a month at the end of each Bill Cycle.

(c) Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond our control, the application of charges to your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with us) when they fall due, as stated on your bill. 

(d) We will set a credit limit for the charges incurred on your account.

(e) You may request to increase the default credit limit by either paying a deposit or providing your credit card details for security purposes. The amount of any deposit will depend on your requested credit limit amount.

(f) If you reach or exceed your credit limit, your account will be Suspended. The Suspension will be removed upon settling all or part of the outstanding amounts.

(g) Should the billed amount exceed the set credit limit due, you are still obliged to pay the full amount due for all charges incurred. 

 

 8. Deposits

(a) You may make a deposit against your account to increase your credit limit.

(b) If you wish to retrieve your deposit, you can request repayment by cheque or by bank deposit, or we can apply it as a payment credit against any and all outstanding and future charges on your account and. We will then return your credit limit settings to the default.

 

9. Limitation of Liability

(a)  Except where we cause direct damage to your property due to our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to you or anyone claiming through you, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, or any form of indirect or consequential loss whatsoever, arising from:

•    your connection to our network or the content or supply of any Services;

•    the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;

•    the fitness of all or any of the Services for any particular purpose;

•    the inaccurate or incomplete transmission of any data;

•    any other matter which relates to this Agreement.

(b) Except as set out above, we have no other liability to you or any other person in respect of this Agreement.

 

10.  Access to Premises

      You will allow us or our Agents access to your property to perform our obligations under this Agreement. We will always try to give you reasonable prior notice if we require access to your premises and we will ensure that we or our Agents carry sufficient proof of identity. If you do not allow us to access your premises your ability to use the Services may be adversely affected.

 

11. Relocation of Premises

(a) If you plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which we provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.

(b) We reserve the right to refuse to relocate Services in our sole discretion.

(c) There may be Charges for relocating Services.  Any Charges will be disclosed to you prior to relocating the relevant Service

 

12. Non Vodafone Hardware and third-party services

(a)  If you have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by us, we are not under any obligation to take any action so that you can access any our Services.

(b)  We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services. Where Services are provided by a third party we accept no responsibility or liability for their quality or the nature of their content.

 

13. Privacy

(a)  Vodafone’s use of your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.

(b) We may provide your personal information to public sector agencies in order for them to investigate an offence.

(c)  Subject to any rights you may have under any applicable laws or regulations, we will not be liable to you, or to anyone else, for:

•    the content or lack of confidentiality of any services you use;

•    any disclosure we make by law to a public sector agency.

 

14. Disconnection of Services

(a)  You may discontinue your connection to our network or give up the Service at any time by calling our customer care team on 111. Any remaining data on your account will not be refundable.

(b) We can Bar, re-direct or restrict your use of any or all of the Services or disconnect your connection if:

•    you do not abide by the terms and conditions in this Agreement;

•    you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way;

•    you are abusive or offensive to us, our dealers or agents, or any other person;

•    we suspect you of using the services for any illegal or fraudulent activity; or

•    all of the services are permanently or temporarily (for any reason) unavailable to you;

(c)  If we suspend your use of our Services, we will try to contact you before doing so.

(d) Where we Bar, re-direct or restrict the Services all Charges will continue to apply.

 

15. Transferring Responsibilities

(a)  Your interests in this Agreement are personal to you and you may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without our consent. If you are a company and your effective management or control is changed in any way, we may treat this as a transfer of this Agreement entitling us to end it.

(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 

 

16. Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, we may disconnect your connection or terminate particular Services:

•    By giving you twenty one (21) days written notice; or if any of our licences to operate our network is ended or suspended.
 

17. Notices and Variations of Charges, Terms and Pricing Plans

(a)  We may change this Agreement and any free Services at any time. Changes will be posted on our Website. Please check this regularly for updates.

 

18. Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

 

19. Agents of Vodafone

(a)  We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation.

 

20. Numbers

(d) Vodafone shall allocate telephone numbers to you which you shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Regulatory Authorities or in accordance with its Number Policy, which can be found at www.vodafone.com.qa, but will exercise all reasonable endeavours to minimise any disruption to you.  

(e) Vodafone may withdraw telephone numbers that have been allocated to you as a result of your failure to comply with this Agreement.

(f) If you elect to pay a reservation charge for a number, this entitles you to use the number. The ownership of the number remains with the State of Qatar.

(g) All reserved numbers must be assigned to an active Connection. If you cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.

 

21. Applicable Law

This Agreement is governed by the laws of State of Qatar.

5G Services

5G SRVICES TERMS AND CONDITIONS
 
By using the Service, You agree to be bound by these terms and conditions:  
 
1.    Interpretation

“Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.

“Agreement” means these terms and conditions between Us and You;

“Bar” means suspending access to Services;

“Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.

“Bill Issue Date” the date Your bill is generated.

“Charges” means all monthly access charges, and any additional charges payable by You;

“Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;

“CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Wi-Fi router;

"Customer Care" means the Vodafone Customer Care team, which is contactable on 111;

“Minimum Subscription” is the period defined in Clause 2(b).

“Network” means our Vodafone 5G network.

“Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.

“User” means any individual who uses the Services;

"Website" means our website at www.vodafone.com.qa;

“We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;

“You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and

 ‘’Your’’ has a corresponding meaning.
 
2.   Commencement of Agreement and Term

(a)  This Agreement begins when we set up Your connection to our Services to be available for your use.

(b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription Period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.
 
(c)   If You discontinue and/or terminate this Agreement, You will be liable to : (i) Return back the CPE to any of Vodafone stores   (ii) the remaining pro-rated amount of the Mesh for twelve months and any unpaid pending bills. 
 
(d)  The Services shall continue until terminated in accordance with this Agreement.
 
3.   Coverage and Services

(a)  While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.

(b)   You agree that You will not use the Services:
  • in a way which breaks any law or infringes anyone’s legal rights;
  • to obtain unauthorised access to anyone’s computer or communications equipment;
  • to annoy anyone or to interfere with anyone else’s use of Our Services.
(c)    We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.

(d)   The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this, or introducing substitute or new services.

(e)   You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
 
(f)    You agree not to use the Services for any abusive, illegal or fraudulent purpose.

(g)   Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
 
(h)   You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend Your use of the Services.

(i)     You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our Customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.

(j)   The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient's, hardware or other device.

4.   Fair Usage Policy

(a)    The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in Our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.

(b)    Our plans may include unlimited calling to certain designated numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.

5.         Equipment

(a)    Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.

(b)    You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.

(c)    We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.
 
(d)    You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 
 
(e)   You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 
 
(f)    You will not sell any CPE, place a charge on it or otherwise dispose of it.
 
(g)   Vodafone’s supply of CPE shall be subject to availability.
 
(h)   We will provide You with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies. 
 
(i)    Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.
 
(j)   You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement

6.         Billing 

(a)    We will assign a monthly Bill Cycle for Your account.
 
(b)   We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle.  The date Your bill is generated is called Your “Bill Issue Date”.
 
(c)    Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR5 per bill
 
(d)   The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.
 
(e)   You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the
charges will become overdue. 

(f)    Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.

(g)   We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.
 
(h)    Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.

(i)     We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.
 
7. Charges 

(a)   You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.

(b)    All your account charges will be billed once a month at the end of each Bill Cycle.

(c)    Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill. 

(d)   We will set a credit limit for the charges incurred on Your account.

(e)   You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.

(f)     If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amounts.
 
(g)    Should the billed amount exceed the set credit limit due, You are still obliged to pay the full amount due for all charges incurred. 
 
8.   Deposits

(a)     You may make a deposit against Your account to increase Your credit limit.

(b)     If you wish to retrieve Your deposit, You can request repayment by cheque or by bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account and. We will then return Your credit limit settings to the default.
 
9.   Limitation of Liability

(a)  Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from:
 
•    Your connection to Our network or the content or supply of any Services;
•    the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
•    the fitness of all or any of the Services for any particular purpose;
•    the inaccurate or incomplete transmission of any data;
•    any other matter which relates to this Agreement.
 
(b)           Except as set out above, we have no other liability to You or any other person in respect of this Agreement.

10.   Access to Premises

You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.

11.       Relocation of Premises

(a)  If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.
 
(b)  We reserve the right to refuse to relocate Services in our sole discretion.

(c)    There may be Charges for relocating Services.  Any Charges will be disclosed to You prior to relocating the relevant Service
 
12.       Non Vodafone Hardware and third-party services

(a)  If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us, We are not under any obligation to take any action so that You can access any Our Services.
 
(b)  We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.
 
13.       Privacy
 
(a)   Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.
 
(b)   We may provide Your personal information to public sector agencies in order for them to investigate an offence.

(c)  Subject to any rights You may have under any applicable laws or regulations, we will not be liable to
You, or to anyone else, for:

•    the content or lack of confidentiality of any services You use;
•    any disclosure we make by law to a public sector agency.
 
14.       Disconnection of Services

(a)           You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire.

(b)           We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if:
 
  • You do not abide by the terms and conditions in this Agreement;
  • You make abusive, offensive, malicious or nuisance calls or communications, or use any of Our Services in an offensive way;
  • You are abusive or offensive to Us, Our dealers or agents, or any other person;
  • We suspect You of using the services for any illegal or fraudulent activity; or
  • All of the services are permanently or temporarily (for any reason) unavailable to You;
(c)            If We suspend Your use of our Services, We will try to contact You before doing so.

(d)           Where We Bar, re-direct or restrict the Services all Charges will continue to apply.
 
15.       Transferring Responsibilities

(a)           Your interests in this Agreement are personal to You and You may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.

(b)           Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 
 
16.       Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services:
  • By giving You twenty one (21) days written notice; or
  • if any of Our licences to operate Our network is ended or suspended.
17.       Notices and Variations of Charges, Terms and Pricing Plans

We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.

18.       Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

19.       Agents of Vodafone

We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation.

20.       Numbers

(a)            Vodafone shall allocate telephone numbers to You which You shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy and Our Number Policy, which can be found at www.vodafone.com.qa , but will exercise all reasonable endeavours to minimise any disruption to You.
(b)            Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.
(c)            If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.
(f)             All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.
21.       Applicable Law

This Agreement is governed by the laws of State of Qatar.

Terms & Conditions - Fixed Number Portability

Previous Service Provider: means the Service Provider that ports out a Customer’s fixed number(s) to a new Service Provider.
New Service Provider:means the Service Provider that gains a Customer’s’ fixed number(s) through the porting process.

  1. Contact:The New Service Provider will contact you to inform you about the status of your porting request.

  2. Assistance:You agree to assist the New Service Provider to resolve any cause of a delay in the porting process (e.g. by providing additional or corrected information). The New Service Provider will not process your porting request if you do not provide the requested information within the specified time.

  3. Consequence of not paying the Outstanding Balance due to your Previous Service Provider prior to porting:If you do not settle the Outstanding Balance (including subscription, usage and any applicable termination fees) at least one working day before your scheduled port time, your port request will be cancelled. The Outstanding Balance will be communicated to you at least 48 hours prior to your scheduled port time.

  4. Consequence of not paying your Final Bill associated with the number (s) ported out from your Previous Service Provider: Your Previous Service Provider may issue you a Final Bill after porting is completed. This Final Bill may include but is not limited to charges related to your monthly subscription fees and usage, applicable termination fees and any charges related to the return of equipment provided for your use. If you do not settle your Final Bill within 30 days of the bill issue date, your New Service Provider may be instructed by your Previous Service Provider to initiate processes related to call barring, suspension and where applicable terminate your service. Your subscriber QID (consumers) or your company CR details (businesses) will also be blacklisted in a database shared by all Service Providers where payment remains outstanding for more than 60 days after your Final Bill has been issued (see explanation below).

  5. In cases where your New Service Provider terminates your service:Your number(s) will be placed into quarantine for 30 days and may be repatriated back to the original range holder for an additional quarantine period thereafter.

  6. Maximum advance period to request a Port:All requests to port numbers from one Service Provider to another can be made in advance of your preferred porting date up to a period of 30 calendar days. This allows Service Providers to validate your information, ensure payment of outstanding balances and prepare infrastructure at your site if required.

  7. Minimum period to complete a Port Request:Service Providers require a minimum period in order to process and execute porting requests. This period differs for consumer and business customers and depends on the port request submission time and date as follows:
    • 3 working days for consumers.
    • 7 working days for businesses.

  8. Cancellation of Fixed Number Portability Request before Point of No Return: If you decide to cancel your port request and stay with your current Service Provider, you must do so within 1 working day of receiving confirmation that your port request has been submitted. In this case, your fixed number(s) will remain with your current Service Provider.

  9. No cancellation of Fixed Number Portability Request after Point of No Return:You may not cancel your port request and keep your fixed number(s) with your current Service Provider if more than 1 working day has transpired since you received notification that your port request has been submitted. In this case, your fixed number(s) will be ported to the New Service Provider.

  10. Porting back to your Previous Service Provider:If you wish to port your fixed number(s) back to your Previous Service Provider after it has been ported to the New Service Provider, you can submit a new porting request with that Service Provider.

  11. Compliance with Terms:Once the porting process is complete, you agree to comply with your New Service Provider’s terms and conditions of service.

  12. Loss of benefits with Previous Service Provider: If your port request results in the termination of services associated with the ported number(s) with your Previous Service Provider, you will lose any free minutes, loyalty points, cash wallets or monetary benefits associated with those services.

  13. Blacklisting:Blacklisting refers to a database shared by all Service Providers in the country that includes the QIDs and company CR details of fixed line customers who fail to pay their Final bills associated with Fixed Number Portability. The existence of your QID/company CRCR in this Blacklist database means that Service Providers will reduce credit available to you and refuse to provide you with any additional fixed line services until the outstanding sums owed are paid.

  14. Porting number(s) only: This port request is limited to the porting of fixed number(s) only. You must apply for any telecommunications services with your New Service Provider through a separate application process.

  15. Previous Service Provider presence: Business customers that require their Previous Service Provider to assist them with the physical disconnection of their equipment at the time of porting must do so by checking the relevant box in this application form.

  16. Calculating Outstanding Balances: The Outstanding Balance is the amount owed for any services associated with a number(s) to be ported.
Enterprise

Terms & Conditions - Enterprise Bill Limit

  1. Bill Limit is a free service guarantees that your phone bill amount doesn’t exceed your set plan limit and is available on all Vodafone’s Postpaid Mobile and Data Plans for our Enterprise customers (“Bill Limit”). Along with your Monthly Bill, the Bill Limit also helps limits:
    • Purchase of Value Added Services
    • Extra usage out of plan benefits
  2. Bill Limit will be by default set as QR 0.01 for all Customers by Vodafone.
    • Reimbursement Customers (Customer who are employees but on Enterprise Plans and pay on their own) can, however, change it later on directly by using the My Vodafone App or by calling the customer care.
    • Choosers of the company paid accounts can change the bill limit for the numbers under their account by calling the customer care.
  3. If a customer’s Bill Limit is 0.01 QR then the following will not be activated till the setting has been changed:
    • Any service (VAS) (including Direct operator billing (“DOB”) with google / apple).
    • Any Roaming service –pay as you go
    • Any other kind of bundle (OOB) charges (including SMS) if it not part of his included plan benefits.
    • The only amount which will be allowed is the basic plan rental of the line.
  4. No fee will be applied for activating or changing the Bill Limit.
  5. Choosers/ Reimbursement -Customers can change the Bill Limit setting any number of times during the month.
  6. All customers whose purchases fail due to insufficient Bill Limit will get a notification via SMS notifying them to change their Bill Limit values and the way to do so.
  7. To unsubscribe from the Bill Limit
    • Company paid customers can contact the Business call center at 110.
    • Reimbursement customers also can contact the call center or visit My Vodafone App.
  8. Any out of bundle charges incurred post the Bill Limit change upon the customer request will be included to the monthly bill.
  9. The minimum Bill Limit which can be set is QR. 0.01.

GIGA BUSINESS SERVICE ANNEX TO THE MOBILE SERVICES SCHEDULE 1

GIGA BUSINESS SERVICE ANNEX TO THE MOBILE SERVICES SCHEDULE 1
 
TERMS AND CONDITIONS
 
1.  Agreement Structure
1.1 This Annex shall be governed by and construed in accordance with the following:
• Mobile Services Schedule 1; and
• General Business Terms and Conditions;
Save where either are varied, supplemented or amended (as applicable) by the provisions of this Annex.
1. If there is any inconsistency between the provisions of this Annex and the Mobile Services Schedule 1 and the General Business Terms and Conditions of the Agreement, the provisions of this Annex shall take precedence.
2. For the avoidance of doubt, the provisions of this Annex and the obligations and responsibilities contained therein form a valid and effective part of the Agreement and are binding on both Parties.

2.  Definitions
The following definitions apply, in addition to those in the Master Services Agreement, General Business Terms and Conditions and Mobile Services Schedule 1:
“Agents” means any Account Managers, contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Annex.
“CPE” means the Customer Premise Equipment that connects the Customer to the Network for the provision of the Services, which includes the Wi-Fi router detailed in Clause 4.1 of this Annex. For the avoidance of doubt CPE shall be considered Equipment, as defined in the General Business Terms and Conditions;
“Network” means the Vodafone 5G network.
“Service(s)” means the broadband service and related products that are made available to the Customer by Vodafone or Vodafone’s Agents under this Annex as further detailed in Clause 4 of this Annex;
“Vodafone Entertainer Application” means an application that offers value with Buy One Get One Free incentives at restaurants, spas, fitness & entertainment outlets across Qatar.
“Wavo” means an on-line digital subscription service that gives customers access to a range of movies and television content.
“Wi-Fi Extender” means the CPE that improves the Vodafone 5G Network for the provision of the Services, within the customer location.
 
3.  Commencement of Service, Term and Termination Charges
(a)  The Service commences on the day that Vodafone connects the Customer to the Services (“Service Commencement Date”) and continues until terminated in accordance with this Annex, the Mobile Services Schedule 1 and the General Business Terms and Conditions of the Agreement (the “Service Term”).
(b)   The Minimum Subscription Period for the Service shall be the first three (3) billable months, excluding any initial free promotional benefit period.  Notwithstanding anything to the contrary in the Agreement, in the event the Customer terminates the Service during the Minimum Subscription Period the Customer will be liable to pay the applicable Charges for the remainder of the Minimum Subscription Period, as well as the Charges referenced in Clause 3(c) of this Annex and any other Charges as set out in the Agreement.
(c)   5G Router will remain under ownership of Vodafone Qatar. However, the Customer has to return the 5G Router in working condition if disconnection happens before 24 months.
Customers failing to return 5G Router in good working condition will attract a penalty of QR 75 per month for the remaining months of the first 24 months.
 
4.  Services
4.1  Service Description:
The Service provides a higher speed internet over the Network and includes the provision of a Wi-Fi router with a 5G SIM inserted.
 
4.2 Service Optional Features:
(a)   Subject to Clause 4.3 of this Annex, upon the Customer’s request, Vodafone will provide the Customer with the Wavo service.
(b)   Subject to Clause 4.3 of this Annex, upon the Customer’s written request, Vodafone will provide the Customer with the Vodafone Entertainer Application benefits.
(c)   Customer has the option to purchase Wi-Fi Extender devices during the Service Term at an additional price of Twenty Five (25) QAR per month for twelve (12) billable months.
 
4.3  Service Limitations:
4.3.1      The Customer acknowledges and agrees:
(a)   That the use of the Wavo service is limited to a maximum of one (1) End User (“Wavo User”), such Wavo User to be selected by the Customer in writing on or before the Service Commencement Date.
(b)   That the Wavo service is only available for use by the Wavo User for a period of three (3) months starting on the Service Commencement Date.
(c)   That the Wavo service is solely for the personal use of the Wavo User and accordingly the content from the Wavo service shall not be publically displayed.
(d)   That the use of the Vodafone Entertainer Application is limited to a maximum of three (3) End Users (“Entertainer Users”), such Entertainer Users to be selected by the Customer in writing on or before the Service Commencement Date.
(e)   That the Vodafone Entertainer Application is only available for use by the Entertainer Users for a period of twelve (12) months starting on the Service Commencement Date.
(f)    That in the event the Customer disconnects their Vodafone number, ports out or migrates to another plan/Prepaid, then the Customer’s subscription for both the Wavo service and the Vodafone Entertainer Application will be deactivated immediately.
(g)   That Vodafone has the right to remove or modify the Vodafone Entertainer Application and/or the Wavo service at its own discretion at any time. In the event Vodafone exercises its right under this Clause, Vodafone shall have no liability to the Customer and the Customer shall not be entitled to any refund under this Agreement.
 
4.4  Coverage:
The Customer acknowledges and agrees that the Service is only available in areas in which Vodafone has 5G network coverage.
 
4.5  Customer Obligations and Acknowledgements:
4.5.1 The Customer acknowledges and agrees:
 
(a) To comply with all of Vodafone’s instructions about the use of the Services and ensure that all End Users comply with such instructions and the terms of this Agreement with respect to using the Service. Customer agrees to indemnify and hold harmless Vodafone for and against any liability, cost, expense or claim (including reasonable legal expenses) suffered or incurred by Vodafone arising as a result of any breach of this Agreement by the Customer and/or the End User’s use or misuse of the Services.
(b) Not to use the Services for any abusive, illegal or fraudulent purpose.
(c)  That using or agreeing to use the Services does not give the Customer or End User any rights in any part of the Services.
(d)  Not to resell, in any way whatsoever, the whole or any part of the Services.
(e) That if the Customer and/or the End User uses the Services in any way that may negatively impact the Vodafone Network or the provision of the Services, Vodafone may restrict or suspend the Customer’s (including End User’s) use of the Services.
(f)   That Vodafone’s control of data speeds is limited to the Network.
(g) That Vodafone may use traffic prioritisation policies at any time to improve the overall performance among Vodafone’s customers.
(h) That Connections to servers outside the Network are on a “best endeavours” basis, and it may not be possible for the Customer and/or End User to achieve their desired or expected speed or latency.
(i)   That the integrity or quality of the data or information the Customer and/or End User sends or receives via the Services may be affected or compromised due to the configuration of the Network, the use of the internet, or the configuration or limitations of the Customer’s, or End Users’, hardware or other device.
 
5. Billing and Charges
Customer hereby agrees to pay Vodafone the Charges for the provision of the Services in accordance with the General Business Terms and Conditions of the Agreement.
 

Vip Management Team

Vip Management Team – Terms and conditions

  • Vodafone Account Manager (VAM) is a new free account management service available for all new and existing RED Unlimited or RED VIP plan (“Eligible Customer”).
  • Eligible Customers will benefit from billing related advice, information on new plans and promotions and faster assistance on requests or service issues.
  • VAM will contact Eligible Customer within 24hrs from the time of activation of the two eligible plans.
  • Eligible Customer can reach the VAM by calling 122 anytime.
  • VAM will not available if Eligible Customers migrates to a non- eligible plan, ports out or terminates.

T&C Vodafone Fleet Management Driver App

This application is provided by Vodafone Qatar P.Q.S.C., a company registered in the State of Qatar, with registration number 39656, having its registered office at QSTP, Tech 2, Level 2, P.O. Box 27727, Doha, Qatar (“Vodafone Qatar”).
  1. The Vodafone Fleet Management Driver App ("App") is available via a mobile application to employees (“You”) of a Vodafone Qatar enterprise customer (“Company”) that has entered into a valid contract (“Company Agreement”) with Vodafone Qatar for the provision and receipt of Vodafone’s Fleet Management Service (“Fleet Management Service”).
  2. Vodafone Qatar grants You a non-exclusive, non-transferable licence to use the App on one device that You or the Company own or control for the sole purpose of receiving the Fleet Management Service in accordance with and subject to the these terms and the terms of the Company Agreement.
  3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and You are not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
  4. You are not allowed to attempt to extract the source code of the App and You also shall not try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
  5. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
  6. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
  7. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
  8. The App is provided to You “as is”, and without support and maintenance of any kind, save and except as otherwise set out in the Company Agreement. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
  9. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
  10. If the Company Agreement expires or terminates for any reason your App service will be terminated.
  11. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
  12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
  13.  By downloading the App You agree to comply with all applicable laws and regulations.
  14.  The terms and conditions in the Company Agreement shall also apply.
  15. Personal Data: By downloading this App, You hereby acknowledge and agree to the following:
    1. Vodafone Qatar may collect and otherwise process the following personal data about You:
  1. Your name;
  2. Your contact number;
  3. The registration number of the Company vehicle that you drive (“Company Vehicle”);
  4. Your (and your Company Vehicle’s location), via both the location of your mobile device (through your App location settings) and/or the location of the Company Vehicle (through the IoT device fixed to the Company Vehicle); and
  5. The maintenance records (as inputted by the Company), speed and traffic violations (e.g. speeding) of the Company Vehicle.
(Collectively “Your Data”)
15.2 Your Data being used:
 
  1. To create an account on the App;
  2. To raise requests or communicate with Vodafone Qatar and/or the Company;
  3. To carry out any lawful activity in connection with a legal, governmental or regulatory requirement on Vodafone Qatar or the Company or in connection with legal proceedings, crime, fraud or network threat prevention, detection or prosecution;
  4. To verify your identity;
  5. To assess your driving from a health and safety perspective and create a profile to monitor and evaluate the same;
  6. To track the location of You (via the App) and the Company Vehicle to enable the Company to optimize the Company’s logistics, to improve the Company’s services and for health and safety purposes;
  7. To predict the maintenance requirements of the Company Vehicle; and
  8. For such other purposes as made known to You by the Company.
 
15.3     Your Data being shared with:
  1. Vodafone Qatar and Vodafone Qatar’s affiliates and subcontractors;
  2. Legal or regulatory agencies in order to meet any requirements of applicable laws in the state of Qatar, including regulations of national security agencies; and
  3. The Company and such other individuals as notified to you by the Company.
 
15.4     As otherwise set out in Vodafone Qatar’s Privacy Policy, available at:  https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.

T&C Vodafone Fleet Management Device Dispatcher App

This application is provided by Vodafone Qatar P.Q.S.C., a company registered in the State of Qatar, with registration number 39656, having its registered office at QSTP, Tech 2, Level 2, P.O. Box 27727, Doha, Qatar (“Vodafone Qatar”).
  1. The Vodafone Fleet Management Device Dispatcher App ("App") is available via a mobile application to employees (“You”) of a Vodafone Qatar enterprise customer (“Company”) that has entered into a valid contract (“Company Agreement”) with Vodafone Qatar for the provision and receipt of Vodafone’s Fleet Management Service (“Fleet Management Service”).
  2. Vodafone Qatar grants You a non-exclusive, non-transferable licence to use the App on one device that You or the Company own or control for the sole purpose of receiving the Fleet Management Service in accordance with and subject to the these terms and the terms of the Company Agreement.
  3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and You are not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
  4. You are not allowed to attempt to extract the source code of the App and You also shall not try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
  5. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
  6. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
  7. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
  8. The App is provided to You “as is”, and without support and maintenance of any kind, save and except as otherwise set out in the Company Agreement. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
  9. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
  10. If the Company Agreement expires or terminates for any reason your App service will be terminated.
  11. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
  12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
  13.  By downloading the App You agree to comply with all applicable laws and regulations.
  14.  The terms and conditions in the Company Agreement shall also apply.
  15. Personal Data: By downloading this App, You hereby acknowledge and agree to the following:
    1. Vodafone Qatar may collect and otherwise process the following personal data about You:
  1. Your name;
  2. Your contact number;
  3. Location of the Company Vehicle (through the IoT device fixed to the Company Vehicle); and
(Collectively “Your Data”)
15.2 Your Data being used:
 
  1. To create an account on the App;
  2. To raise requests or communicate with Vodafone Qatar and/or the Company;
  3. To carry out any lawful activity in connection with a legal, governmental or regulatory requirement on Vodafone Qatar or the Company or in connection with legal proceedings, crime, fraud or network threat prevention, detection or prosecution;
  4. To verify your identity;
  5. To track the location of Company Vehicle to enable the Company to optimize the Company’s logistics, to improve the Company’s services and for health and safety purposes; and
  6. For such other purposes as made known to You by the Company.
 
15.3     Your Data being shared with:
  1. Vodafone Qatar and Vodafone Qatar’s affiliates and subcontractors;
  2. Legal or regulatory agencies in order to meet any requirements of applicable laws in the state of Qatar, including regulations of national security agencies; and
  3. The Company and such other individuals as notified to you by the Company.
 
15.4     As otherwise set out in Vodafone Qatar’s Privacy Policy, available at:  https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.

T&C - Vodafone Fleet Management Admin App

This application is provided by Vodafone Qatar P.Q.S.C., a company registered in the State of Qatar, with registration number 39656, having its registered office at QSTP, Tech 2, Level 2, P.O. Box 27727, Doha, Qatar (“Vodafone Qatar”).
  1. The Vodafone Fleet Management Admin App ("App") is available via a mobile application to employees (“You”) of a Vodafone Qatar enterprise customer (“Company”) that has entered into a valid contract (“Company Agreement”) with Vodafone Qatar for the provision and receipt of Vodafone’s Fleet Management Service (“Fleet Management Service”).
  2. Vodafone Qatar grants You a non-exclusive, non-transferable licence to use the App on one device that You or the Company own or control for the sole purpose of receiving the Fleet Management Service in accordance with and subject to the these terms and the terms of the Company Agreement.
  3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and You are not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
  4. You are not allowed to attempt to extract the source code of the App and You also shall not try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
  5. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
  6. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
  7. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
  8. The App is provided to You “as is”, and without support and maintenance of any kind, save and except as otherwise set out in the Company Agreement. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
  9. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
  10. If the Company Agreement expires or terminates for any reason your App service will be terminated.
  11. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
  12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
  13.  By downloading the App You agree to comply with all applicable laws and regulations.
  14.  The terms and conditions in the Company Agreement shall also apply.
  15. Personal Data: By downloading this App, You hereby acknowledge and agree to the following:
    1. Vodafone Qatar may collect and otherwise process the following personal data about You:
  1. Your name;
  2. Your contact number;
  3. Location of the Company Vehicle (through the IoT device fixed to the Company Vehicle); and
  4. The maintenance records (as inputted by the Company), speed and traffic violations (e.g. speeding) of the Company Vehicle.
(Collectively “Your Data”)
15.2 Your Data being used:
 
  1. To create an account on the App;
  2. To raise requests or communicate with Vodafone Qatar and/or the Company;
  3. To carry out any lawful activity in connection with a legal, governmental or regulatory requirement on Vodafone Qatar or the Company or in connection with legal proceedings, crime, fraud or network threat prevention, detection or prosecution;
  4. To verify your identity;
  5. To track the location of the Company Vehicle to enable the Company to optimize the Company’s logistics, to improve the Company’s services and for health and safety purposes;
  6. To predict the maintenance requirements of the Company Vehicle; and
  7. For such other purposes as made known to You by the Company.
 
15.3     Your Data being shared with:
  1. Vodafone Qatar and Vodafone Qatar’s affiliates and subcontractors;
  2. Legal or regulatory agencies in order to meet any requirements of applicable laws in the state of Qatar, including regulations of national security agencies; and
  3. The Company and such other individuals as notified to you by the Company.
 
15.4     As otherwise set out in Vodafone Qatar’s Privacy Policy, available at:  https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy. 
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Terms & Conditions for the Samsung Galaxy S24 series (Handset) Pre Orders

  • Customers ("You/Customer" must be 18 years or older and resident in Qatar to pre-order the Handset by providing their valid Qatari ID ("QID") or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be invalid and cancelled.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • Customers can pre-order only between 17 – 27 January 2024, subject to stock availability. Delivery dates Launch date are estimates only and will be subject to confirmation by the Handset manufacturer which is beyond Vodafone Qatar’s reasonable control.
  • When you order products and services from this site (Vodafone.qa), we treat this as an offer from you to purchase such products and services.
  • The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset once the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset ("Pre-order Validity"). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome, and Doha Festival City (DFC) ("Designated Stores"), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
  • Our returns policy means you can change your mind. You can cancel and return your order, whatever the reason. However, in case of cancellation due to any reason, the customer’s full payment will be refunded within fourteen (14) working days to the same card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days ("Data Offer"). Customers who port into Vodafone Qatar will also get the Data Offer.
  • Vodafone Standard Postpaid and Prepaid T&C shall apply for the Data Offer.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • These terms are governed by the laws of State of Qatar.

iPad Trade In Terms & Conditions

These Terms and Conditions govern the sale to Vodafone Qatar P.Q.S.C. (“Vodafone”) of second hand mobile devices (the "Devices") by you, the customer. Please read these terms and conditions carefully. If you avail these services you agree to the terms and conditions below. These Terms and Conditions are supplemental to any other service terms and conditions that the purchaser /you (“You”) may have with Vodafone.

1.          Purpose
 
1.1         These terms and conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
1.2         The sale agreement is executed directly between You and Vodafone.
1.3         Vodafone will accept up to 3(three) devices for each transaction with You.

2.            Fees and Payment
 
2.1         Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on  
                the model and its inspection of the condition of the Device(s) listed on the receipt.
2.2         The sale value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and
                 services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
2.3         No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of products
                and/or services bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
2.4         You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and
                comprehensive and you accept the payment method listed above.
 
3.           Guarantees and Obligations of the Customer
 
3.1         You represent and warrant that You:
3.1.1      are 18 years of age or older and have a valid QID;
3.1.2      the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means,
                 have a legitimate origin and are free of any legal or commercial constraint;
3.1.3      have deactivated any service to the device and will be liable for any ongoing charges for any services to the device 
                 after the time of sale.
3.2         You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the
                Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
3.3         You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been
                 truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the
                 Devices are functional and correspond to the data shown on the receipt.
 
4.           Personal Information and Data
 
4.1         You undertake that You:
4.1.1      have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information
                 present in the Device(s);
4.1.2      are solely responsibile, not Vodafone’s, to protect or secure any personal information on your device at the time of
                 sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited
                 to photos, passwords, memory cards, contacts, emails or calendars.
4.2         You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or
                 its relevant subcontractors for the purposes of providing these services hereby authorize Vodafone and/or its
                 relevant subcontractors to:
4.2.1      transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the
                 Services;
4.2.2      eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
4.2.3      destroy the SIM card and/or any memory cards that may still be in the Device(s);
4.3         Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and
                 processing under these terms and conditions and to ensure that any personal data that may be present of the
                 Device(s) is securely erased.
4.4         Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to
                 remove the SIM card or any personal data from the Device(s), including any unauthorized use of the SIM card itself.
 
5.           Indemnity
 
5.1         You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors,
                 subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees,
                 made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or
                 your violation of any law or the rights of any third party.
 
6            Miscellaneous
 
6.1         This agreement shall be governed and interpreted by the law of the State of Qatar.
6.2         Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation,
                execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Vodafone Buy Now Pay Later Programme : QNB - Terms and Conditions

These Terms and Conditions govern the sale of Devices and Accessories offered by Vodafone Qatar P.Q.S.C. (“Vodafone”) and for payments made through the QNB FlexiPlan exclusively for QNB credit cardholders (“Bank”). Please read these terms and conditions carefully. If you avail these services you agree to the terms and conditions below. These Terms and Conditions are supplemental to any other service terms and conditions that you/customer (“You”) may have with Vodafone and QNB.
 
1.            Purpose
1.1                These terms and conditions govern the sale of the Devices and Accesories indicated on the receipt purchased by you using the QNB FlexiPlan services.
1.2                The sale agreement was processed on the QNB FlexiPlan in Vodafone’s retail stores.
1.3                Vodafone will process a sale of Devices and Accessories with a minimum required purchase of QR500 up to the limit available in your QNB credit card.
 
2.            Purchase by Instalment
2.1                By processing a payment through the FlexiPlan Terminal (QNB designated payment terminal), you irrevocably authorize the Bank:
(i)                    to pay in full the price agreed between you and Vodafone for the Devices and Accessories you purchased; and
(ii)                  to charge to your Credit Card Account a fixed monthly instalment agreed with Vodafone until the price of the Devices and Accessories has been charged in full to the Credit Card Account.
2.2                The FlexiPlan scheme may not be used if the value of the Devices and Accessories you purchased is less than QR500.
2.3                You may not use the FlexiPlan scheme under a temporary Credit Card limit increase.
2.4                You may not make a partial payment of goods or services by means of the FlexiPlan scheme.
2.5                Upon processing the transaction, your available credit card limit will be reduced by the total amount of the transaction. The Bank will progressively restore your credit card limit as and when the instalment payments are received by the Bank.
2.6                Each month an equal instalment amount shall be charged to the credit card account and included in the minimum amount payable as per the credit card terms and conditions.
2.7                Interest and late payment charges will be levied on any overdue Instalment along with all other amounts that remain overdue in the credit card account in accordance with the terms and conditions that apply to your credit card.
 
3.            Acceleration/Transfer of Payment
3.1                The Bank may, at its discretion, without notice and at any time, prevent you from availing of the FlexiPlan scheme to you, or accelerate all or part of the Instalment Plan by charging all or part of the price for the purchase price to the Card Account. This may happen in particular if:
 
(i)                    the Card Account is cancelled or terminated (or notice of cancellation or termination has been given) by you or the Bank for any reason whatsoever;
(ii)                  you default in the payment of any amounts due in relation to a Credit Card payment;
(iii)                 you breach any other provision of the Credit Card Terms and Conditions, this Terms and Conditions, or any other agreements between the Bank and you; or
(iv)                 you decease, or a bankruptcy petition is presented against you, or you are unable to pay your debts as they fall due.
 
3.2                The Bank reserves the right not to approve the transfer of any FlexiPlan from one Card Account to another Card Account or another account with the Bank.
 
4.            Indemnity
5.1                You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
 
5.            Miscellaneous
6.1                This agreement shall be governed and interpreted by the law of the State of Qatar.
6.2                Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Vodafone Buy Now Pay Later Programme : CBQ - Terms and Conditions

These Terms and Conditions govern the sale of Devices and Accessories offered by Vodafone Qatar P.Q.S.C. (“Vodafone”) and for payments made through the CBQ Buy Now Pay Later scheme exclusively for all CBQ credit cardholders (“Bank”). Please read these terms and conditions carefully. If you avail these services you agree to the terms and conditions below. These Terms and Conditions are supplemental to any other service terms and conditions that you/customer (“You”) may have with Vodafone and CBQ.

  1. Purpose
    • These terms and conditions govern the sale of the Devices and Accesories indicated on the receipt purchased by you using the CBQ Buy Now Pay Later services.
    • The sale agreement was processed on the CBQ Buy Now Pay Later scheme in Vodafone’s retail stores.
    • Vodafone will process a sale of Devices and Accessories with a minimum required purchase of QR500 up to the limit available in your CBQ credit card.

  2. Purchase by Instalment
    • Vodafone Qatar is an authorized merchant that provides for the purchase of any handsets and accessories with an amount value of QR500 or more by CBQ credit cards on an instalment basis under the Buy Now Pay Later scheme.
    • The principal cardholder and the supplementary cardholder may enjoy the benefits of the Buy Now pay later scheme up to the available credit limit of their credit cards.
    • The Buy Now Pay Later scheme may not be used in conjunction with any other promotion offered by CBQ or Vodafone Qatar.
    • CBQ (the bank) reserve the right to disqualify you from the Buy Now Pay Later scheme if any fraudulent activity on your part for the purpose of availing the benefits under the Buy Now Pay Later scheme is identified. Upon disqualification, all Transactions undertaken by you under the Buy Now Pay Later scheme shall be converted to normal transactions and the total amount due and owing under the Buy Now Pay Later scheme Transaction (including any applicable interest, fees and charges) shall be immediately debited from the Account.
    • CBQ (the bank) reserve the right to discontinue the Buy Now Pay Later scheme at any time.

  3. Credit Card Transactions
    • In the event you wish to pay for goods by instalments you must notify Vodafone Qatar (merchant) prior to execution of the Transaction by the merchant.
    • Authorisation for a Transaction under the Buy Now Pay Later scheme shall only be given provided you have sufficient funds in the Account to cover the total cost of the goods purchased irrespective of the fact that you will be paying for such purchase in instalments.
    • Transaction under the Buy Now Pay Later scheme shall be in accordance with these Terms; any additional terms applicable specifically to an individual Card, any additional Account terms; and any additional applicable terms and conditions
    • Your credit card available balance under your Credit Limit shall be reduced by the total cost of goods purchased under the Buy Now Pay Later scheme irrespective of the fact that you will be paying for such purchase in instalments.

  4. Instalment Payments
    • In executing a Transaction under the Buy Now Pay Later scheme, you agree to pay the total amount of the Transaction in equal monthly instalments.
    • The monthly instalment due from you shall be indicated in your monthly Account statement and shall form part of your total outstanding balance for Transactions in the Card. The instalment amount payable under the Buy Now Pay Later scheme shall be included in the total amount payable under the Card for all Transactions under the Card in that month.
    • The monthly instalment payment shall be applied towards reduction of the outstanding amount due under the Buy Now Pay Later scheme Transaction, with the remaining outstanding amount carried forward.
    • As a result, the Cardholder shall be liable to pay finance charges and any other charges levied by CBQ thereon, over and above applicable interest due on the instalment transaction. The finance charges, at CBQ’s prevailing rate, will be levied using the average daily balance method upon the Cardholder’s opening balance and all new transactions posted, including any applicable fixed monthly instalment amount and interest thereon, within the statement period accrued from the transactions’ posting date until the end of the current statement period.
    • Payment Holiday will not postpone the due instalment amount of the Buy Now Pay Later scheme.

  5. Indemnity
    • You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.

  6. Miscellaneous
    • This agreement shall be governed and interpreted by the law of the State of Qatar.
    • Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Vodafone Trade-in Program – Apple Watch

These Terms and Conditions govern the sale of second hand mobile devices (the "Devices") by you, the undersigned customer (“You”) with as a Trade-In for a new device based on the terms and conditions stated below (“Trade-In”). By participating in this Trade-In you agree to the terms and conditions. These Terms and Conditions are supplemental to any other service terms and conditions you may have with Vodafone.
  1. Purpose
    • These terms and conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
    • The sale agreement is executed directly between You and Vodafone.
    • Vodafone will accept maximum of three Apple Watches (the Devices) starting from Apple Watch Series 2 to the latest model per Trade-in transaction with you.
  2. Fees and Payment
    • Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) listed on the receipt.
    • Vodafone will provide the sale value as a discount on the purchase of any new model of Apple Watch only and the discount must be used at the Vodafone store in which the sale of the Device occurred or at the time when the Vodafone sales agent delivers the any new model of Apple Watch for Trade-in at the agreed address.
    • No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of any new model of Apple Watch bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
    • You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
    • All Trade-ins are final and the Device cannot be returned to You after you've traded it in.
  3. Guarantees and Obligations of the Customer
    • You represent and warrant that You:
      • you are 18 years of age or older and have a valid QID;
      • the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint;
      • You have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale
    • You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
    • You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
  4. Personal Information and Data
    • You undertake that:
      • You have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
      • It is your sole responsibility, not Vodafone’s, to protect or secure any personal information on your Device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
    • To transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
      • To eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
      • To destroy the SIM card and/or any memory cards that may still be in the Device(s);
    • Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
    • Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorized use of the SIM card itself.
  5. Indemnity
    • You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
  6. Miscellaneous
    • This agreement shall be governed and interpreted by the law of the State of Qatar.
    • Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Vodafone Trade-in Program – Samsung

These Terms and Conditions govern the sale to Vodafone Qatar Q.S.C. (“Vodafone”) of second-hand mobile devices (the "Devices") by you, the customer. Please read these Terms and Conditions carefully. If you avail these services you agree to the Terms and Conditions below. These Terms and Conditions are supplemental to any other service Terms and Conditions that the purchaser /you (“You”) may have with Vodafone.

  1. Purpose
    • These Terms and Conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
    • The sale agreement is executed directly between You and Vodafone.
    • Vodafone will accept up to 3 devices for each transaction with You.
  2. Fees and Payment
    • Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) plus additional cash back if there are any, listed on the receipt.
    • Vodafone will provide an additional discount of up to QR 394 on the purchase of new Samsung Galaxy Fold5 and Flip5 when customer opts for a trade in of a Device.
    • The sale value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
    • No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of products and/or services bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
    • You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
  3. Guarantees and Obligations of the Customer
    • You represent and warrant that You:
      • are 18 years of age or older and have a valid QID;
      • the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint.
      • have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale.
    • You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
    • You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
  4. Personal Information and Data
    • You undertake that You:
      • have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
      • are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
    • You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services hereby authorise Vodafone and/or its relevant subcontractors to:
      • transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
      • eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
      • destroy the SIM card and/or any memory cards that may still be in the Device(s);
    • Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
    • Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorised use of the SIM card itself.
  5. Indemnity
    • You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
  6. Miscellaneous
    • This agreement shall be governed and interpreted by the law of the State of Qatar.
    • Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Vodafone Trade-in Program

These Terms and Conditions govern the sale to Vodafone Qatar Q.S.C. ("Vodafone") of second hand mobile devices ("Devices") by you, the customer. Please read these Terms and Conditions carefully. If you avail these services you agree to the Terms and Conditions below. These Terms and Conditions are supplemental to any other service Terms and Conditions that the purchaser /you ("You") may have with Vodafone.

  1. Purpose
    • These Terms and Conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
    • The sale agreement is executed directly between You and Vodafone.
    • Vodafone will accept up to 3 devices for each transaction with You.
  2. Fees and Payment
    • Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) listed on the receipt.
    • The sale value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
    • No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of products and/or services bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
    • You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
    • You can trade in iPhone 5 and above models
  3. Guarantees and Obligations of the Customer
    • You represent and warrant that You:
      • are 18 years of age or older and have a valid QID;
      • the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint;
      • have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale.
    • You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
    • You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
  4. Personal Information and Data
    • You undertake that You:
      • have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
      • are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
    • You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services hereby authorise Vodafone and/or its relevant subcontractors to:
      • transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
      • eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
      • destroy the SIM card and/or any memory cards that may still be in the Device(s);
    • Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
    • Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorised use of the SIM card itself.
  5. Indemnity
    • You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
  6. Miscellaneous
    • This agreement shall be governed and interpreted by the law of the State of Qatar.
    • Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Extended waranty for iPhones

  • The extended warranty will provide repair or replacement services to fix factory defect and damages that is not water damage or hardware damage.
  • Service is not available for issues caused by failure of or incompatibilities with any third party software or data residing or recorded in your product.
  • Service will only be provided to end user customers only.
Service exclusions:
  • Service required due to failure of parts not supplied or was maintained/repaired by anyone other than Apple or the Service Center
  • Service will not be performed if the serial number has been altered or removed
  • Service will not be performed on a device that is damaged due to accident, abuse, liquid spill or submersion, neglect, misuse, extreme physical or electrical stress, lightning, fire and other force majeure.
  • Battery is not covered in the Extended Warranty period.

Online & Retail Stores Returns & Warranty Policy

Returns Policy

If you purchased a product from the Vodafone Online Store or any Vodafone Retail Store and find that it’s not quite right you can request a refund or exchange in any Vodafone retail store (see list here) within 7 days of receiving your product in the following situations:

  • Change of Mind – if you’ve changed your mind about a product you’ve purchased online and want to receive a refund of exchange. This applies only to handsets and other accessories bought and excludes any Prepaid or Postpaid service.
  • Faulty product– if your product doesn’t work properly when you receive it.
  • Wrong product – if your product isn’t what you ordered or doesn’t match the specifications on the product page.

If it’s been longer than 7 days since you received your product, see our “Warranty” section below.

Getting back your money

For refund requests that meet the criteria above Vodafone will initiate the refunds as it follows:

  • For orders paid by credit card

Any purchase made on the Vodafone Online Store and paid by credit card will be refunded as credit back to the credit card used for that particular transaction. No cash, cheque or other money transfer method will be provided as a refund. Please allow 10 working days for the refund to reach your credit card.

  • For orders paid cash

Any purchase made on the Vodafone Online Store and paid with cash on delivery will be refunded by bank transfer to the customer’s bank account. When claiming a refund the customer is required to provide a valid bank account to which Vodafone shall wire transfer the refund. Please allow 10 working days for the money to reach the bank account.

 

1. Change of Mind

If you have changed your mind about a product you have purchased online, and want to receive a refund or exchange you can request a refund or exchange at any selected Vodafone retail stores. You need to ensure:

  • You make your request within 7 days of receiving the product;
  • Your handset or accessory  is in its original packaging and is unopened; and
  • Proof of purchase (your delivery receipt) and valid photo identification is presented in store.

 

2. Faulty product

If you find that your product doesn’t work properly or has a manufacturing fault, within the first 7 days, you can request a refund or exchange in any Vodafone retail store. You need to ensure:

  • The product being returned is in an "as new" condition together with all original packaging and accessories. For handsets: device cannot have been used for more than 10 minutes of calling and/or 10MB of data usage.; and
  • Proof of purchase (your delivery receipt) and valid photo identification is presented in store

 

3. Wrong product or not compliant with specifications

If you do not receive the product that you ordered or the product does not match the specifications presented on the product page you can request a refund or exchange in any Vodafone retail store. You need to ensure:

  • You make your request within 7 days of receiving the product; and
  • Products being returned are in an "as new" condition together with all original packaging and accessories.
  • Proof of purchase (your delivery receipt) and valid photo identification is presented in store

 

Warranty

If your product fails to work correctly as a result of a manufacturing defect and it’s been longer than 7 days since you received it, the product may be able to be repaired under the manufacturer's warranty, so long as it is within its warranty period.See below the list of service centers where you can have your device repaired during the warranty period.

Brand Name of Service Centre Address Phone Number
LG LG SERVICE CENTRE 2. P.O.BOX- 4668, MUSHEIRIEB STREET, OPP MERCURE (SOFITAL) HOTEL DOHA (+974) 4441 0060 EXT: 232
Samsung Samsung Customer Care Al Mirquib Street, Freej Al Nasr, Opposite FFC, Doha Qatar . PO Box 3002 (+974) 4432 2010/830
Nokia NOKIA City Center Mall, Doha City Center Mall, Doha (+974) 4483 5352
Nokia NOKIA Al-Merqab St., Doha Al-Merqab St., Doha (+974) 4443 0666
Nokia NOKIA Al-Najadah St., Doha Al-Najadah St., Doha (+974) 4431 2277
Nokia NOKIA Al-Sadd St., Doha Al-Sadd St., Doha (+974) 4435 4252
Nokia NOKIA Al Gharrafa NOKIA Al Gharrafa (+974) 4478 6840
Nokia NOKIA D RING ROAD D RING ROAD (+974) 4476 1109
Sony Ericsson Sony Ericsson 51 East Service center located at Salwa Road (+974) 4425 7844
iPhone , BlackBerry, Motorola, Vodafone Vodafone Service Center Musheireb, Nasralla Commercial Centre, Al Khaleej St, Near Al Jaidah flyover; Villagio, Inside Villagio Mall, Family Entertainment Centre, Left to Gondolina Musheireb: +974 4441 8999
Villagio: +974 4414 4984
HTC HTC Repair Centre 51 East Service Center Salwa Road, Doha (Opposite to Mitsubish motor showroom) (+974) 4425 7840
General

General competition

General Competition Terms and Conditions

- These terms and conditions apply to all competitions (including online) and prize draws conducted by Vodafone Qatar P.Q.S.C (“Vodafone”), unless otherwise stated.

- Any entry not complying with these terms and conditions are invalid.

- Any competition held by Vodafone Qatar is open only to residents of Qatar unless otherwise stated in a specific competition.

- Information published by Vodafone on how to enter competitions, prizes and additional rules or terms and conditions included on www.vodafone.qa 

form part of these terms and conditions (“Specific Rules”). In the event of discrepancy between these terms and conditions and the Specific Rules, the Specific Rules will prevail.

- By entering a competition, the entrants agree to be bound by these terms and conditions.

- Vodafone reserves the sole right to verify the validity of any entry to a competition and to disqualify anyone who has not complied with these terms and conditions or who has engaged with any unlawful or other improper misconduct to jeopardize the fair and proper conduct of the competition.

- Vodafone Qatar employees and their immediate family (which includes parents, children, and siblings or spouse), or any employees of its advertising or promotion agencies are not eligible to participate in the Competition.

- Except as expressly stated or agreed otherwise by Vodafone Qatar, if a prize winner does not collect their prize within one month of being notified of winning, the prize winner will forfeit all rights to the prize. 

- Vodafone is not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using the prize, except for any liability which cannot be excluded by law.

- By participating in a competition, entrants consent to their name and images including reposts being published in connection with the competition, and their likeness, image and/or voice being used by Vodafone in any media for an unlimited period of time throughout the world. No fee will be paid for such use.

- Prizes are not transferable and cannot be taken as cash, unless otherwise stipulated.

- Prize values are correct at time of printing but no responsibility is accepted for any variation in the value of any prizes.

- If applicable, winners should look to the manufacturer of products awarded as prizes for all warranties.

- Vodafone’s decision is final and no correspondence will be entered into.

- Vodafone reserves the right to extend, cancel or amend any competition at any time.

- Vodafone holds competitions in accordance with the laws of the State of Qatar.

ONMO – Powered by Vodafone Qatar (“ONMO”) Terms and Conditions

  1. ONMO is a mobile cloud gaming platform for all Vodafone Qatar subscribers (“You/Subscribers”) redefining the gaming experience brings together e-Sports, Social Features and AI Powered Analytics.

  2. ONMO’s proprietary feature called ‘Moments’ are specially curated challenges from new and popular games like Subway Surfer: Barcelona, Cut the Rope Magic (Zeptolab), Rayman Jungle Run and many more. Explore all games - just click - https://vfq.onmo.com

  3. You can also add your friends and enjoy your playing experience while competing with them.

  4. You need to have internet connectivity to play and there is no need to download and install games on their mobile phone.

  5. ONMO currently supports only mobile games, and they can be played with other users on iOS and Android smartphones ONLY.

  6. You will have a 3-day trail service where You can play without any charge after which a monthly charge of QAR 30 for 30 days by Prepaid balance or Postpaid billing of your Vodafone number shall apply. You can also top up with QAR 40 for 30 days for coins as mentioned in table in point 7 below. In-case, you don’t have QAR 30 as balance, then you will be charged with lower value to continue uninterrupted service.
    For example: - if user is having a balance of QAR 29 in that case customer will be charged QAR 20 which is next charging price point in case of unsuccessful charging for QAR 30. Benefits will be awarded according to charging table mentioned point 7 below.

  7. You will receive 1000 Bonus coins as soon you subscribe with 3 days’ trial period, and post that on subscription you will earn coins depending on the balance deducted as below: -
     
    Monthly Subscription - charges, coin earned and validity
     
    Subscription Pricing Table
    Trail Period 3 days  1000 Joining Bonus
    Subscription Price in QAR Validity in Days Coin Earned
    30 30                  6,000
    20 20                  3,500
    15 15                  2,500
    10 10                  1,500
    7 7                  1,000
    5 5                     500
    4 4                     400
    3 3                     300
    2 2                     200
    1 1                     100
    0 (Grace)                        -  
     
    Top-Up - charges, coin earned and validity
     
    Top Up Pricing Table
    Top Up Price Point in QAR Coin Earned  Validity in days
    40 10,000 30
    35 8,000
    30 6,000
    20 3,500
    15 2,500
    10 1,500
    7 1,000
    5 500
    4 400
    3 300
    2 200
    1 100

  8. Coins are only redeemable on the game portal and have no currency value and cannot be claimed or transferred for cash.

  9. The monthly charges are recurring but can be canceled at any time by sending SMS UNSUB ONMO to 97749 or by selecting unsubscribe option via - https://vfq.onmo.com
Let’s Play and WIN your favorite Games, Moments and Battles.
 
Thank You!

Vodafone Smart Tracker | Terms & Conditions

  • Vodafone Qatar’s Smart Tracker (“Smart Tracker”) service is an innovative solution that allows Vodafone customers to locate and track their important assets such as your laptop bag, luggage, motorcycle or even your car (“Assets”) through the Vodafone Smart Tracker application (“App”).
  • The Smart Tracker is an end-to-end solution which comes with a tracker, connectivity, service, and the App. The App can be found in Apple and Android as Vodafone Smart Tracker
  • The Smart Tracker is only meant to track your personal Asset or Asset belonging to your family with their knowledge and consent. The Smart Tracker service should not be used for other purposes including any illegal purposes. If the Customer is found be using the Smart Tracker service illegally or without consent, then the customer will be directly liable for this and Vodafone Qatar will not be held liable or responsible directly or indirectly.
  • Customers can locate and track their Assets locally as well as in more than 155 countries (https://www.vodafone.qa/en/services/roaming#passportpack) (wherever 2G network is available) with Smart Tracker without paying any additional cost.
  • Smart Tracker only works with relevant Smart Tracker Plan and service subscription which can be obtained from Vodafone sales channels.
  • Customers need to subscribe to either the monthly or yearly Smart Tracker plan as below:
    Smart Tracker device Price: QAR 150
     
    Plan Rental
    Yearly QAR 149 / year
    Monthly QAR 19 / month

     
  • Customers who cancel the Smart Tracker plan/service subscription, will not be able to use Vodafone Smart Tracker App to locate and track their Assets through the Vodafone Smart Tracker App.
  • Customers can buy the Smart Tracker device only with monthly or yearly Smart Tracker plan/service subscription to locate and track their Assets through Vodafone Smart Tracker app.
  • Customers who subscribe to Monthly Smart Tracker plan and service are committed to pay the service fee (QAR 14/month) for following 12 months. If they cancel before 12 months, they will pay a prorated amount of the total remaining months.
  • Smart Tracker devices have a one (1) year warranty. To avail the warranty, there should NOT be any physical damage such as visible damage; device not in a good condition; water damage or if the device is broken etc. In such condition, the device will not be covered under this warranty.
  • The Smart Tracker has not been designed to track people and it should only ever be used as advertised.
  • Whilst Vodafone Smart Tracker aims to provide accurate location. However, it cannot guarantee it where GPS and Wi-FI location services are not available. In this case, it will show the approximate location of your tracked belongings based on available cellular coverage.

Social Wi-Fi Terms & Conditions

• Social Wi-Fi is a solution that gives customer’s and their visitors instant access to high-speed Wi-Fi internet through a simple social media login while giving Customers valuable customer insights and new ways to connect with them (“Social Wi-Fi”).

• The Customer agrees and acknowledges that on installation of portal to use the Social Wi-Fi, they will allow Vodafone or its subcontractors to install and support the Social Wi-Fi Portal (the “Portal”).

• The Customer will be solely responsible for the content of data and all details that will be shared on the Portal.

• The credentials to access the Portal will be shared by Vodafone only with the Customer, and it will be the Customer’s responsibility to protect them from any unsecured access.

• Upon the Customer’s request, Vodafone or its subcontractor will visit the Customer’s premises to upload the content on the Portal.

• Lack of access after appointment may lead to delays and additional charges for the revisit.

• The minimum commitment period for the Social Wi-Fi Service is 12 months (“Service Term”) starting from the activation date of the service.

• If the customer terminates the Social Wi-Fi Service before the end of the Service Term, the customer will have to pay the prorated amount for the remaining period of the Service Term.

• The Social Wi-Fi Service is for the Customer’s own use only and shall not be resold or shared with any third party.

• The Customer will not, directly or indirectly, issue bills to, or demand any payment from, any third party who might be an end-user of the Social Wi-Fi service (including any of the guests, employees or other unaffiliated third party) for the use of the Social Wi-Fi Service or any part thereof.

Vodafone Qatar General Terms and Conditions for Mobile Number Portability

Previous Service Provider: means the Network Operator that loses a Customer through switching.
Recipient: means the Network Operator that gains a Customer through switching

  1. Contact: The Recipient may contact you to inform you about the status of your switching request or to inform you that your request has been accepted, delayed or not successfully completed.

  2. Assistance: You agree to assist the Recipient to resolve any cause of a delay in the switching process (e.g. by providing further or corrected information). The Recipient will not process the switching if you do not provide the requested information within the specified time.

  3. Consequence of not paying final Postpaid invoices with Previous Service Provider: If you are a Postpaid customer and you don’t settle your final bill (including monthly subscription, usage and early termination charges) with the Previous Service Provider within:
    • 30 days of issue, upon the Previous Service Provider’s request, the Recipient will suspend your ability to make outgoing calls (except for calls to emergency numbers and service numbers), send SMS/MMS and access internet services;
    • within 45 days of issue, upon the Previous Service Provider’s request, the Recipient will also suspend your ability to receive incoming calls and receive SMS/SMS and internet services; and
    • within 60 days of issue, upon the Previous Service Provider’s request, the Recipient will terminate your account and you will no longer be able to use or access your allocated mobile number after a specified period. However, if you subsequently pay the outstanding charges within 30 days of termination, you may be able to receive mobile services only from the last network that you were activated.

  4. No cancellation of Mobile Number Portability Application: Once your switching request has been received by the Recipient, you will not be able to cancel that request. You may however cancel the scheduled switching if you are a Business customer and you notify the Recipient one working day before the scheduled date.

  5. Switch back to Previous Service Provider: If you wish to cancel your switching request after the mobile number has been switched to our network, you will need to request a switch back to your preferred mobile operator directly from that service provider.

  6. Compliance with Terms: Once the switching process is complete, you agree to comply with all the terms that apply to your mobile service.

  7. Cash out of Mobile Money balance: Your Mobile Money wallet associated with your Previous Service Provider will be closed at the time of switching to the Recipient. If you have funds in your Mobile Money wallet at the time of switching, you will need to visit your Previous Service Provider store to claim back those funds. Please refer to the Mobile Money terms and conditions.

Website Terms of Use

Terms and conditions of use of the Vodafone Qatar Q.S.C ("Vodafone") website

When you shop online or use our website we'll assume that you've read and agree with these terms and conditions along with any other terms and conditions we might show you while you use our onlineservices.  If you are a Vodafone Customer, you'll also be subject to the General Terms and Conditions.

Some Definitions

To keep things simple, we'll use the following definitions:

 

"Plan"

Our Postpaid and Prepaid pricing plans that are charged in line with our rate cad.

"Postpaid"

Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle.

"Prepaid"

Our pre-payment option which allows you to pay in advance by cash, credit or debit card.

"Service" or "Services"

means your access and use of the content, information and services on this internet site, whether accessed by you on the web or by WAP.

"Site"

means this Vodafone Qatar internet site.

Terms"

means these terms and conditions governing the use of this Site.

"we", "us", "our" or "Vodafone"

means Vodafone Qatar Q.S.C .

"you" or "your"

means you, the user of this Service

 
1. When theseTerms apply to you:

These Terms will apply to you from the earlier of:

a) You completing our online registration process and confirming that you have read and accepted these Terms; or

b) You viewing, accessing or using any Service offered by us.

As well as these Terms, there may be other terms and conditions which apply to individual Services - if that's the case you will have to accept those terms before you can use the relevant Service.

2. Online selling

Unless we tell you otherwise, we are the supplier of any item you purchase on the Site.

The price you pay for items purchased on the Site will be the price you see advertised on the Site at the time you make your purchase. Unless we tell you otherwise, the advertised price will include delivery costs.

For card payment you must pay for anything you purchase on the Site at the time you place your order and prior to delivery.

For cash on delivery you must pay for anything you purchase on the Site at the time of delivery or pick up.

The right and license to use any item sold on our Site is perpetual, non-exclusive and irrevocable unless otherwise expressly stated in these Terms or on our Site.

All orders are subject to the availability of Products. If for any reason a Product is not available, we will endeavour to notify the non-availability on the Vodafone online store.

At our discretion, you may not be able to proceed with any purchase on the Vodafone online store which exceeds our current limits on volume or total value.

3. Usernames and Passwords

Some of our Services require you to complete aregistration form on our Site.  If you decide to register, you agree to provide us with true, accurate, current and complete information in all fields indicated as compulsory.

After you register, you will be issued with or willchoose a password.  You must keep your password, and any other passwords you use to access our Services, secure.  You are responsible for all actions that take place as a result of access to the Service via your password.   If you disclose your password to someone else, you will be responsible if that person uses your password to breach these Terms.  You must let us know straightaway if any unauthorised person learns what your password is.

Some of our Services require you to choose a user name.  Your user name must not be obscene,threatening, racist, offensive, derogatory, defamatory or in violation of any intellectual property or proprietary rights of any one else.  If we consider that your user name is inappropriate for any reason, we reserve the right to reject it and prevent you from using this user name at any time with or without notice to you.

Your account is to be used by a single user only and you must not allow simultaneous access using your password.

4. Payments and charges

Where any of our Services require you to pay us, you must make that payment as and when required by these Terms and any instructions we publish on the Site. 

If you do not pay us on time, if your payment is rejected or refused (including if you do not have sufficient credit in your Postpaid or Prepaid Plan), or if you default in a payment, the amount owing will be treated as overdue and we will be entitled immediately to cease or suspend the provision of the Services to you until payment is received or until your credit has been recharged.

All amounts payable by you shall be paid in full in Qatari Riyals unless otherwise specified.

If you purchase something from our online store using a credit card, we may require the physical presence of the credit card used for the purchase on delivery of the purchase. If you cannot produce the credit card, we reserve the right to refuse to complete the sale. Any charges will be credited back to the relevant credit card.

5. Disclaimer

We always aim to ensure the proper performance of this Site.  However, you should be aware that the Services are provided to you through a variety of systems and we are unable to guarantee error-free use or transmission of, or access to, any part of the Services. 

From time to time, the Service may be affected by events outside our control, including things like congestion, network coverage, dropped connections, the performance of wireless enabled devices and the maintenance of a secure network connection.  Because of this we make no representations or warranties and assume no liability or responsibility for (i) the proper performance of this Site(ii) the accuracy of the Services including the information and/or images contained on this Site; or (iii) that the Sitewill meet your requirements, be uninterrupted, complete, timely, secure or error free. 

Vodafone excludes all liability (including for negligence) for any loss, damage, costs or expenses including any loss of use, profits or data or any indirect, special or consequential damages or losses suffered or incurred by you or any third party concerning or in connection with the use of, inability to use this Site, whether such losses or damages arise in contract or tort, including without limitation to the foregoing any losses in relation to:

  1. your use of, reliance upon or inability to use our Services;
  2. the loss or deletion with or without notice or cause of any of your data or information stored on the Service;
  3. any loss resulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of the Service at anytime; or
  4. the removal from the Service of any material sent or posted by you on or via the Service and/or the blocking or suspension of your access to the Service or any part of it in accordance with these Terms.

Please be aware that there may be links on our Site to third party sites not controlled by us and we take no responsibility for the content of these external sites.  The provision of a link on our Site does not imply any endorsement by Vodafone of such sites.
 

6. Protecting your personal information

Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms. PLEASE READ THE  PRIVACY POLICY CAREFULLY - it deals with your rights and our obligations in relation to your personal data, including what we can do with it and to whom we may give it in certain situations.

 

7. Ensuring your payments are secure

Vodafoneuses SSL (Secure Socket Layer) to ensure secure online payment and all othertransactions of personal data. SSL encrypts all communications between yourcomputer and our server so that the information can only be read and understoodby Vodafone.

A closedlock sign in the bottom corner of your browser windowshows that the connection is secure. For further information, please consultyour browser's security specifications. If your browser is equipped with SSLyour transaction will automatically be secured.

8. Indemnity 

The use ofthis website is at your own risk.

You agreeto indemnify and hold us harmless against all and any loss, liability, actions,suites, proceedings, costs, demands and damages (including direct, indirect,special or consequential damages), or any other action, arising out of or inconnection with the use of this web site.

9. IntellectualProperty

Vodafoneowns all the intellectual property rights in and to this website, and allunauthorised use of our intellectual property is expressly prohibited and maybe prosecuted under the applicable laws.

10. Information

All information made available on the Site is for information purposes only and is not necessarily comprehensive, complete, accurate or up to date and may contain external links which Vodafone assumes no responsibility or liability for.

Vodafone has no obligation to update, to revise or to adapt information, including financial information, even if the information changes after its publication on this Site. You are solely responsible for any actions you take or do not take concerning Vodafone’s share value, whether this decision is based on the information on the Site or otherwise.

Vodafone makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability for a particular purpose or availability with respect to the Site or the information contained on the Site for any purpose

11. Other important information

We are regulated by Communication Regulatory Authority or CRA, the regulator for Qatartelecommunications services. For more information on ictQATAR go to Ministry of Transport and Communications 

 

We reserve the right to change these terms and conditions from time to time without prior notice.

You agree that no joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms or use of this Service.

These Terms (and, where applicable, the relevant additional terms that you accept as part of the using our Services) form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Service.

If any part of these Terms is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect.

You acknowledge and agree that in entering into these Terms you do not rely on, and shall have no remedy in respect of,any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to these Terms or not) other than as expressly set out in these Terms as a warranty. Nothing in these Terms shall, however, operate to limit or exclude any liability for fraud.

Vodafone for All - Power to people with disabilities

1. All customers who are registered and hold a valid special needs card (“Card”) from the Qatar Society for the Rehabilitation of Special Needs (QSRSN) or from the General Retirement and Social Insurance Authority (“Eligible Customer”) entitled to the  following offer (“The Offer”).

2. 50% discount on Red Plans.

3.The Eligible Customer will also be entitled to a 10% discount on a mobile phone handset (“Handset Discount”) as long as no other discount enrolled for the same handset. The Handset Discount can be redeemed at any Vodafone store subject to availability and shall not apply to handsets that are already discounted under any promotion.

4. The Eligible Customer is only entitled to the Handset Discount once every six months and must be a member of a Plan at the time of purchase. The Eligible Customer must visit a Vodafone Store to claim the Handset Discount and the Handset Discount cannot be used by any family member or third party whatsoever.

5. If the Eligible Customer cannot physically attend the Vodafone store to purchase the Plan he can authorise a family member (by completing Vodafone letter of authorisation, and upon presentation of the nominated person’s Qatari ID) to act on his behalf.

6. Services not listed in the table above will not be included in any Plan.

7. Plan is non-transferrable and cannot be combined with any other Vodafone discounts or exchanged for cash.

8. Supplier standard warranty provisions shall apply to all Handset Discounts.

9. Vodafone standard refund and exchange policies shall apply.

Shoof App

  • The Shoof app contains Live TV channels & Radios for all customers.

  • The customer needs to sign in by adding one time password (OTP) upon clicking on sign in button

  • Standard applicable data rates will apply on data streaming within the Shoof App.

  • The prices for the VoD packs are:

    - 30 days: 15 QR

  • The prices can be changed by Vodafone at anytime

  • The subscription packs are recurring

  • Only Vodafone customers are eligible to buy VoD subscription packs

  • The subscription is MSISDN based and in case of change of SIM, customer will have to buy subscription again

  • The content and channels can be added or removed without prior notice

  • The rights for the content is responsibility of Shoof and Vodafone is not liable for the rights

  • All the subscription packs are non-refundable

DOB - Google Play Store Direct Carrier Billing

  • These terms and conditions govern a Customer’s (“You, Your”) use of the Vodafone Qatar(“Vodafone”) billing service for Google Play Direct Carrier Billing (“Service”). You can choose to purchase products and applications ("Content") from Google Play using Your Vodafone mobile account ("Vodafone Account"). By choosing to buy Content on Google Play using Your Vodafone Account, you agree to these terms of use and Google Play’s Terms of Service -  https://play.google.com/about/play-terms.html
 
  • To avail of the Service You must be an existing Vodafone customer with an Android device.
 
  • In order to purchase Content with Your Vodafone Account You must choose this payment option when You register for Google Play. Where you choose to use Your Vodafone Account it will become Your default payment method for all purchases made on Google Play and You will need to go into Your Google Play account settings to change this payment option.
 
  • Mobile data download charges (including international roaming rates) may apply when You register for Google Play, including when registering to buy Content using Your Vodafone Account.
 
  • Purchases made by You on Google Play using Your Vodafone Account are at the discretion of Vodafone and may be refused without notice. Vodafone may impose on Your Vodafone Account a maximum amount of daily/monthly transactions and a maximum purchase limit and the limits set by Vodafone changed from time to time without any prior notice given to You.
 
  • If you are a prepaid customer, you must have sufficient available credit on Your Vodafone Account to make for any Content You purchase.
 
  • Your choice of Content is Your responsibility and You guarantee that you are the account-holder for Your Vodafone Account or are authorized to use Your Vodafone Account to buy Content and Vodafone shall not be held liable for in any instance of fraud, theft or misuse by any third party of Your Vodafone Account.
 
  • Vodafone is not part of or responsible for the price of Content., Content is not under our control and we are not responsible for, nor do we endorse or have any involvement in the operation of Content. We do not promise that Content is accurate, reliable, error-free, up-to-date or virus-free. Your use of Content is subject to the terms of Your agreement with the provider of that Content and you should contact that provider if you have any issues with Your use of that Content. You will need to contact Google Ireland Limited ("Google") directly if you have any issues with Google Play that are not related to billing. You may find all related information on this link:  https://support.google.com/googleplay/?hl=en-AU#topic=2952998
​​
  • Vodafone does not guarantee the availability or a fault-free Service.
 
  • Purchases using Google Play Billing will appear on Your Vodafone Account under "Google Play Mobile Payment", alongside the cost of the purchase.
 
  • All purchases on Google Play are made from Google and prevailing Google Play Terms & Conditions apply.
 
  • Google allows you to request a refund on purchased Content within the first 2 hours after making Your purchase on Google Play. Where you fail to make such refund request or are otherwise dissatisfied with Content you have purchased using Your Vodafone Account you will need to contact Google or the provider of the Content to resolve Your concerns.
   
  • You can contact Google Play or the developer of the Content if you have a question or complaint about the Content or if You want to apply for a refund. Google Play’s refund policy (including the process for how to apply for a refund) can be found at  https://support.google.com/googleplay
 
  • Any refund agreed between You and Google Play or You and the developer of the Content may be processed under Your Vodafone Account or via another payment method nominated by Google Play.
 
  • Where you purchase Content with Your Vodafone Account and then port out to another mobile telecommunications provider, Vodafone cannot guarantee and will not be liable to guarantee that you will be able to receive a refund for the purchased Content with your Vodafone Account.
 
  • Vodafone’s Privacy Policy applies to Your personal information. You can find it here
 
  • In using the Service, you agree that Vodafone can collect, use and disclose information about You to Google Play as set out in our Privacy Policy for any purposes necessary to provide you with the Service for Google Play. Please ensure you have read and understood our Privacy Policy, which forms part of these terms and conditions and is published by us at www.vodafone.qa/Googlepay.
 
  • You acknowledge that at any time we may stop allowing You to buy Content from Google Play using Your Vodafone Account.
 
  • The Service will no longer be available to You where our agreement with Google terminates, although You may still be able to buy Content using other payment methods (such as Your credit card). In such instances we will endeavour (but cannot guarantee) to give You as much prior notice as possible.
 
  • Your use of Your Vodafone Account, your mobile device and our telecommunications networks is subject to the terms of our Mobile Master Service Agreement with You for Your mobile service, published at www.vodafone.qa/Googlepay as may be amended from time to time.
 
  • Vodafone may change these terms and conditions and/or vary its billing service for Google Play at any time without giving You any prior notice.
 
  • Android, Google, the Google logo, Google Play and other marks are trademarks of Google Inc.
 
  • Vodafone shall under no circumstances be liable whether in contract, tort, statute or otherwise (including without limitation for negligence, breach of contract, defamation) for any special, direct, indirect or consequential loss or damage (including without limitation, loss of revenue, loss of data or goodwill) which is suffered, sustained or incurred by You or any person arising (directly or indirectly) from or out of or relating to the Service.
 

Qatar National Sport Day Offer

When: 13th of Feb 2024 (Only)

Offer:1GB Extra for Any recharge of =>35

Validity: Midnight

Terms and Conditions for Validity update

The validity update for Prepaid plan is as set out below:

  1. Credit

    Every time a customer makes a credit recharge, the specific validity period set out below will apply. Credit recharge for Prepaid is as follows:

    Price (QR) Credit Balance Validity (days)
    10 10 30
    20 20 30
    30 30 30
    35 35 30
    50 50 30
    55 55 30
    60 60 30
    80 80 30
    100 100 30
    150 150 30
    200 200 30
    300 300 30
    500 500 30

    Above table implies the following:

    • To extend credit balance validity, customer must make a subsequent credit recharge within the validity of the latest credit recharge.
    • In case customer has credit balance and makes a subsequent credit recharge within the validity of the latest credit recharge, total credit balance validity gets extended for another 30 days as the validity of the latest recharge will apply.
    • In case customer did not make a subsequent credit recharge to extend credit balance validity, after expiry date, his balance will be null.
    • To extend outstanding credit balance validity, customer must make a subsequent credit recharge within the validity of his balance.
    • Vodafone’s standard Prepaid T&C apply.

  2. Mobile Internet Pack
    Internet Pack Price Type Data Validity (days)
    200 Once off 35GB 30

    Above table implies the following:

    • Customer recharging with QR200 Mobile internet pack will get 35GB, valid for 30 days starting from the day of the recharge.
    • Vodafone’s standard Prepaid T&C apply

Terms & condition for Validity changes

  • Effective from 26th October 2023, validity of Credit QR 10, Credit QR 20, Credit QR 30, Credit QR 35, Credit QR 50, Credit QR 55, Credit QR 60, Credit QR 80, Credit QR 100, Credit QR 150, Credit QR 200, Credit QR 300, Credit QR 500 and Mobile Internet QR 200 products have been changed to 30 days.
  • Customers who have done a recharge with the above-mentioned products before 26 October 2023 will continue to enjoy the original validities of these products.

Combo Booster QR5 and Combo 35 & 65

  • QR 5 Combo booster:
  • All Vodafone Prepaid customers ("Customer") who purchase the new QR 5-Combo booster (“Booster”) Add On within 30 days of recharging with Combo 30/60/100/120/125/150("Eligible Combo Recharge") will get below benefits:
    Eligible Recharges International Minutes Validity
    Combo QR 30 *10 Int’l mins + bonus 30-days
    Combo QR 60 and above **20 Int’l mins + bonus 30-days

    International minutes are as following:
    *10 International Minutes to the countries below
    Egypt Saudi Arabia
    India U.A.E.
    Philippines Bangladesh
    Sri Lanka Nepal
    Thailand Sudan
    Bahrain Indonesia
    Pakistan Turkey
     

    +

    Bonus to 6 countries
    Country Bonus minutes
    India 45 mins
    Pakistan 25 mins
    Nepal 25 mins
    Bangladesh 25 mins
    Philippines 25 mins to Philippines globe
    Indonesia 16 mins
    **20 International Minutes to the countries below
    Egypt Saudi Arabia
    India U.A.E.
    Philippines Bangladesh
    Sri Lanka Nepal
    Thailand Sudan
    Bahrain Indonesia
    Pakistan Turkey
     

    +

    Bonus to 7 countries
    Country Bonus minutes
    India 75 mins
    Pakistan 75 mins
    Nepal 55 mins
    Bangladesh 250 mins
    Philippines 250 mins to Philippines globe
    Indonesia 30 mins
    Sri Lanka 25 mins
  • Bonus minutes are added on top of international minutes.
  • International minutes always get applied no matter how many times the customer purchases the QR 5 Combo Booster within the validity of their Eligible Combo Recharge.
  • QR 5 Combo Booster will give more benefits if a customer has purchased Combo 60/100/120/125/150 rather than Combo 30 in the last 30 days.
  • This QR 5 Combo Booster does not work with any other recharge (example Credit/ ICC/ Data Only/ Flex/ Combo+)
  • If Customer does not have active Eligible Combo Recharge (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, a Credit of QR 5 will be added to the customer’s account upon purchase of QR 5 combo Booster.
  • QR 5 Combo Booster can be purchased from Vodafone Store & Vodafone authorised retailers.
  • QR 5 combo booster will be available on E Top up channel in Vodafone store and Vodafone authorised retailers.
  • QR 5 Combo Booster is not available on E-voucher in Vodafone store and Vodafone authorised retailers or paper Recharges.
  • Vodafone’s standard Prepaid T&C apply.
  • Combo QR 35 & QR 65 Recharges:
  • Vodafone Prepaid customers ("Customer") who recharge with Combo QR 35 or Combo QR 65 products (“Eligible Recharge”) will get benefits as per below table:
     
    QR Local data Local Minutes Endless Internet Speed International Minutes Validity
    35 3 GB 120 Minutes 128 Kbps *10 Int’l mins + bonus 30-days
    65 8 GB 240 Minutes 256 Kbps **20 Int’l mins + bonus 30-days
  • Above benefits are available only on Eligible Recharge done through the My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
  • Combo QR 35 & Combo QR 65 will be available on E Top up & E-voucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
  • The benefits are added automatically on recharge.
  • International Minutes included in the Eligible Recharge are as below:
    *10 International Minutes to the countries below
    Egypt Saudi Arabia
    India U.A.E.
    Philippines Bangladesh
    Sri Lanka Nepal
    Thailand Sudan
    Bahrain Indonesia
    Pakistan Turkey

    +

    Bonus to 6 countries
    Country Bonus minutes
    India 45 mins
    Pakistan 25 mins
    Nepal 25 mins
    Bangladesh 25 mins
    Philippines 25 mins to Philippines globe
    Indonesia 16 mins
     
    *20 International Minutes to the countries below
    Egypt Saudi Arabia
    India U.A.E.
    Philippines Bangladesh
    Sri Lanka Nepal
    Thailand Sudan
    Bahrain Indonesia
    Pakistan Turkey

    +

    Bonus to 7 countries
    Country Bonus minutes
    India 75 mins
    Pakistan 75 mins
    Nepal 55 mins
    Bangladesh 250 mins
    Philippines 250 mins to Philippines globe
    Indonesia 30 mins
    Sri Lanka 25 mins
  • Vodafone Prepaid Customers who purchase the QR 5 Combo booster (“Booster”) within 30 days of recharging with either Combo QR 35 or Combo QR 65 will automatically get the below benefits:
     
    Eligible Recharges International Minutes Validity
    Combo QR 35 *10 Int’l mins + bonus 30-days
    Combo QR 65 **20 Int’l mins + bonus 30-days

  • Prepaid customers that do not have active Combo QR 35 or Combo QR 65 purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, Credit QR 5 will be added to their account upon purchase of QR 5 combo Booster.
  • Vodafone’s standard Prepaid T&C apply.

Terms and Conditions for International Calling Card QR 20

  • This is a standard Prepay International recharge offer.
  • This Prepay International recharge offer is called International Calling Card QR 20
  • Vodafone Prepaid customers who recharge with International Calling Card QR 20 will get benefits as per the table below:
    Particular Price (QR) International Mins Validity (Days) International Destinations Country Bonus International Mins (*120#) Country Bonus International Mins Validity (Days)
    International Calling Card Recharge 20 38 30 Days International Minutes to 14 Countries - Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal and Sudan. Country Bonus International Mins via *120# to India (350), Nepal (500), Bangladesh (500), Pakistan (150), Philippines - globe (600), Indonesia (60), Sri Lanka (50), Kenya (30), Ethiopia (30), Eritrea (30), Ghana (30) 14 Days

  • Customers get above benefits upon recharge of International Calling Card QR 20
  • International Calling Card QR 20 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
  • International Calling Card QR 20 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
  • The benefits are added automatically on recharge.
  • Customers will get 38 International Mins to 14 countries.
    Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal and Sudan.
  • Customers will simply dial *120# and select the country to activate country bonus international mins.
  • Country Bonus:
    350 Mins to India or 500 Mins to Nepal or 150 Mins to Pakistan or 500 Mins to Bangladesh or 600 Mins to Philippines (Globe) or 60 Mins to Indonesia or 50 Mins to Sri Lanka (Dialog) or 30 Mins to Kenya or 30 Mins to Ethiopia or 30 Mins to Eritrea or 30 Mins to Ghana
  • The International Calling Card QR 20, 38 International mins to 14 countries are valid for 30 days.
  • The International Calling Card QR 20, Country bonus international mins are valid for 14 days.
  • All the other Vodafone’s standard Prepaid T&C apply.

Combo Booster QR5 and Combo 35 & 65

  • QR 5 Combo booster:
  • All Vodafone Prepaid customers (“Customer”) who purchase the new QR 5-Combo booster (“Booster”) Add On within 30 days of recharging with Combo 30/60/100/120/125/150(“Eligible Combo Recharge”) will get below benefits:
     
    Eligible Recharges International Minutes Validity
    Combo QR 30 *10 Int’l mins + bonus 30-days
    Combo QR 60 and above **20 Int’l mins + bonus 30-days

    International minutes are as following:
     
    *10 International Minutes to the countries below
    Egypt Saudi Arabia
    India U.A.E.
    Philippines Bangladesh
    Sri Lanka Nepal
    Thailand Sudan
    Bahrain Indonesia
    Pakistan Turkey
     

    +

    Bonus to 6 countries
    Country Bonus minutes
    India 45 mins
    Pakistan 25 mins
    Nepal 25 mins
    Bangladesh 25 mins
    Philippines 25 mins to Philippines globe
    Indonesia 16 mins
    **20 International Minutes to the countries below
    Egypt Saudi Arabia
    India U.A.E.
    Philippines Bangladesh
    Sri Lanka Nepal
    Thailand Sudan
    Bahrain Indonesia
    Pakistan Turkey
     

    +

    Bonus to 7 countries
    Country Bonus minutes
    India 75 mins
    Pakistan 75 mins
    Nepal 175 mins
    Bangladesh 250 mins
    Philippines 250 mins to Philippines globe
    Indonesia 30 mins
    Sri Lanka 25 mins
  • Bonus minutes are added on top of international minutes.
  • International minutes always get applied no matter how many times the customer purchases the QR 5 Combo Booster within the validity of their Eligible Combo Recharge.
  • QR 5 Combo Booster will give more benefits if a customer has purchased Combo 60/100/120/125/150 rather than Combo 30 in the last 30 days.
  • This QR 5 Combo Booster does not work with any other recharge (example Credit/ ICC/ Data Only/ Flex/ Combo+)
  • If Customer does not have active Eligible Combo Recharge (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, a Credit of QR 5 will be added to the customer’s account upon purchase of QR 5 combo Booster.
  • QR 5 Combo Booster can be purchased from Vodafone Store & Vodafone authorised retailers.
  • QR 5 combo booster will be available on E Top up channel in Vodafone store and Vodafone authorised retailers.
  • QR 5 Combo Booster is not available on E-voucher in Vodafone store and Vodafone authorised retailers or paper Recharges.
  • Vodafone’s standard Prepaid T&C apply.
  • Combo QR 35 & QR 65 Recharges:
  • Vodafone Prepaid customers (“Customer”)”) who recharge with Combo QR 35 or Combo QR 65 products (“Eligible Recharge”) will get benefits as per below table:
     
    QR Local data Local Minutes Endless Internet Speed International Minutes Validity
    35 3 GB 120 Minutes 128 Kbps *10 Int’l mins + bonus 30-days
    65 8 GB 240 Minutes 256 Kbps **20 Int’l mins + bonus 30-days
  • Above benefits are available only on Eligible Recharge done through the My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
  • Combo QR 35 & Combo QR 65 will be available on E Top up & E-voucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
  • The benefits are added automatically on recharge.
  • International minutes are as following:
     
    *10 International Minutes to the countries below
    Egypt Saudi Arabia
    India U.A.E.
    Philippines Bangladesh
    Sri Lanka Nepal
    Thailand Sudan
    Bahrain Indonesia
    Pakistan Turkey
     

    +

    Bonus to 6 countries
    Country Bonus minutes
    India 45 mins
    Pakistan 25 mins
    Nepal 25 mins
    Bangladesh 25 mins
    Philippines 25 mins to Philippines globe
    Indonesia 16 mins
     
    *20 International Minutes to the countries below
    Egypt Saudi Arabia
    India U.A.E.
    Philippines Bangladesh
    Sri Lanka Nepal
    Thailand Sudan
    Bahrain Indonesia
    Pakistan Turkey
     

    +

    Bonus to 7 countries
    Country Bonus minutes
    India 75 mins
    Pakistan 75 mins
    Nepal 175 mins
    Bangladesh 250 mins
    Philippines 250 mins to Philippines globe
    Indonesia 30 mins
    Sri Lanka 25 mins
  • Vodafone Prepaid Customers who purchase the QR 5 Combo booster (“Booster”) within 30 days of recharging with either Combo QR 35 or Combo QR 65 will automatically get the below benefits:
     
    Eligible Recharges International Minutes Validity
    Combo QR 35 *10 Int’l mins + bonus 30-days
    Combo QR 65 **20 Int’l mins + bonus 30-days

  • Prepaid customers that do not have active Combo QR 35 or Combo QR 65 (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, Credit QR 5 will be added to their account upon purchase of QR 5 combo Booster.
  • Vodafone’s standard Prepaid T&C apply.

Terms and Conditions for MBB Promotion

  • New Vodafone customers who subscribe, port-in, and/ or any existing Vodafone customers who upgrade their current mobile Wi-Fi plans to the mentioned plans below through Vodafone Qatar online and/or Retail channels will be eligible to receive Extra Data and discount (“the Offer”) included in their monthly plan rental as below:
    Name of Plans Mobile Wi-Fi 110 Mobile Wi-Fi 150
    Price 110 150
    Online Exclusive Offer 99 135
    Data (GB) 10 GB 35 GB
    Extra Data Offer + 10 GB + 35 GB
    Total Data 20 GB 70 GB
    Endless Data 64 Kbps 128 Kbps
    Discount Duration 6 Months 6 Months

  • The Offer is available for all new, port-in, and existing customers subscribing to the Mobile Wi-Fi mentioned above starting from 8 Nov 2023 till 30 Nov 2023 (“Duration”)
  • Price and Extra data will revert to the standard price and data after 6 months.
  • Discount will be terminated if plan is migrated from Postpaid to Prepaid or cancellation of the plan.
  • These benefits are in addition to the current benefits included in the Plans.
  • Offer will be automatically available to the Customers and discount will apply on subscription through Online channels.
  • Vodafone’s standard Postpaid terms and conditions apply.

Terms & Conditions for GigaHub WiFi Guarantee

  • The existing Home internet terms & conditions apply
  • WiFi Guarantee is supported by our Giga Hub that is powered by Wi-Fi 6 technology. The number of Giga Hubs needed by the customer depends on the home layout. Our technical team will provide customized requirement to the customer at the time of installation, based on the size and layout of the house\apartment. If the customer does not want to take the recommendation, then the WiFi in every corner is not guaranteed.
  • Each GigaHub can be taken at the price of QR 10 per month or QR 20 for 12 months.
  • If the customer subscribes to get the Giga Hub @ QR 10 per month, but disconnects before 24 months he\she will be required to pay the prorated price (for 24 months). e.g. if the customer leaves after 10 months, customer will need to pay remaining QR 10 x 14 months = QR 140 at the time of disconnection
  • If the customer subscribes to get the Giga Hub @ QR 20 for 12 months, if the customer disconnects before 12 months he\she will be required to pay the prorated remaining price. E.g. if the customer leaves after 10 months, customer will need to pay remaining QR 20 x 2 months = QR 40 at the time of disconnection
  • However, if the customer disconnects within the 30 days of try & buy period, the customer will bring back the mesh and no penalty shall be charged.
  • WiFi guarantee means that there is a guarantee for the coverage around the house, but it does not mean that each corner of the house will get the full speed the customer subscribed to, as the signal tends to drop as you move away from the device. However the signal coverage will ensure basic usage of devices.

QR 5 Combo Booster and Combo QR35 and QR65

  1. QR 5 Combo Booster
    • This is a new type of Prepay product.
    • This product is not a recharge, it is an add-on.
    • This add-on is called QR 5 Combo Booster.
    • QR 5 combo Booster benefits will only be added to customers that have recharged with Combo QR 30, QR 60, QR 120, QR 150 within 30 days prior to purchasing the QR 5 Combo Booster.
    • QR 5 Combo Booster will give more benefits if a customer has purchased Combo 60/120/150 rather than Combo 30 in the last 30 days.
    • This QR 5 Combo Booster does not work with any other recharge (example Credit/ ICC/ Data Only/ Flex/ Combo+)
    • If Customer does not have active Combo QR 30, QR 60, QR 120, QR 150 (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, Credit QR 5 will be added to their account upon purchase of QR 5 combo Booster.
    • QR 5 Combo Booster can be purchased from Vodafone Store, Vodafone App, Vodafone Website & Vodafone authorised retailers.
    • QR 5 combo booster will be available on E Top up channel in Vodafone store and Vodafone authorised retailers.
    • QR 5 Combo Booster is not available on E-voucher in Vodafone store and Vodafone authorised retailers.
    • It is not applicable to paper Recharges.
    • All Vodafone Prepaid customers (“Customer”) who purchase QR 5-Combo booster (“Booster”) within 30 days of recharging with Combo 30/60/120/150 will get below benefits:
      Eligible Recharge International Minutes (1) Validity Life insurance (2) Cash back on iPay (3)
      Combo QR 30 *10 Int’l mins + bonus as in (1) 30-days QR 10,000 QR 3
      Combo QR 60 and above **20 Int’l mins + bonus as in (1) 30-days QR 10,000 QR 6
    • International Minutes
      *10 International Minutes to the countries below
      Egypt Saudi Arabia
      India U.A.E
      Philippines Bangladesh
      Sri Lanka Nepal
      Thailand Sudan
      Bahrain Indonesia
      Pakistan Turkey
      Bonus to 6 countries
      Country Bonus minutes
      India 45 mins
      Pakistan 25 mins
      Nepal 25 mins
      Bangladesh 25 mins
      Philippines 25 mins to Philippines globe
      Indonesia 16 mins
      **20 International Minutes to the countries below
      Egypt Saudi Arabia
      India U.A.E
      Philippines Bangladesh
      Sri Lanka Nepal
      Thailand Sudan
      Bahrain Indonesia
      Pakistan Turkey
      Bonus to 7 countries
      Country Bonus minutes
      India 75 mins
      Pakistan 75 mins
      Nepal 175 mins
      Bangladesh 250 mins
      Philippines 250 mins to Philippines globe
      Indonesia 30 mins
      Sri Lanka 25 mins
    • Bonus minutes are added on top of international minutes.
    • International and Bonus minutes are valid for 30 days.

    (2) Life Insurance

    • Customer purchasing the QR 5 Combo Booster (“Booster”) within 30 days of recharging with Combo 30 ,60, 120,150 will also get life insurance from QLM once they register.
    • To benefit from life insurance, Customer will have to register on QLM website ( www.qlm.com.qa )
    • Registration must be done within 30 days of the purchase otherwise life insurance will not apply.
    • The life insurance will be valid for 30 days starting from the day of registration with QLM.
    • If a customer does not continue to purchase QR 5 Combo Booster their life insurance will lapse after 30 days
    • QLM terms and conditions will apply for the life insurance.

    (3) Cashback on iPay

    • Customer who purchases the QR 5 Combo Booster within 30 days of recharging with Combo 30 ,60, 120 ,150 will also get cashback on iPay.
    • iPay is the first unbanked e-wallet approved by Qatar Central Bank through which the Customer can register their mobile number on the iPay App and enjoy the convenience of making instant international & local transfers from their mobile phone as well as make utility payments and in 5000 + outlets in Qatar. For more info on iPay and how to register, please go to (www.iPay.qa).
    • Cashback will be credited to customer’s iPay account within 72 hours of QR 5 Combo Booster purchase. QR 5 Combo Booster purchase must be within the validity of Combo 30 ,60, 120 ,150.
    • Cashback will be credited to the same MSISDN that did the purchase. In case Customer does not have an iPay account, they must register with iPay within 48 hours of purchase or cashback does not apply.
    • Cashback is included in the QR 5 Combo Booster product until 22nd November 2023.
    • Cashback Promo will run for 3 months until 22nd November 2023.

    (4) Other conditions

    • Only the first purchase of QR 5 Combo booster (“Booster”) within the validity of Combo packs will give all the benefits mentioned above.
    • International minutes always gets applied no matter how many times the customer purchases the QR 5 Combo Booster within the validity of their Combo 30/60/120/150
    • Ipay Cashback will only be applied once during the validity of the Combo 30/60/120/ 150 they have purchased.
    • Everytime a customer purchases a QR 5 Combo Booster and has registered for Life Insurance, the date of their life insurance will be extended by 30 days from the date of the purchase of the latest QR 5 Combo Booster.
  2. Combo QR35 & Combo QR65
    • These are new standard Prepay recharge offers.
    • These new Prepay recharge offers are called Combo QR 35 & Combo QR 65.
    • Vodafone Prepaid customers who recharge with Combo QR 35 or Combo QR 65 products will get benefits as per below table:
      QR Local data Local Minutes Endless Internet Speed International Minutes (1) Validity Life insurance (2) Cash back on iPay (3)
      35 3 GB 120 Minutes 128 Kbps *10 Int’l mins + bonus as in (1) 30-days QR 10,000 QR 3
      65 8 GB 240 Minutes 256 Kbps **20 Int’l mins + bonus as in (1) 30-days QR 10,000 QR 6
    • Customers get above benefits upon recharge of Combo QR35 or Combo QR65
    • Combo QR35 & Combo QR65 are available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
    • Combo QR 35 & Combo QR 65 are available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
    • The benefits are added automatically on recharge.
    • International Minutes included in the Eligible Recharge are as below:
    • International Minutes
      *10 International Minutes to the countries below
      Egypt Saudi Arabia
      India U.A.E
      Philippines Bangladesh
      Sri Lanka Nepal
      Thailand Sudan
      Bahrain Indonesia
      Pakistan Turkey
      Bonus to 6 countries
      Country Bonus minutes
      India 45 mins
      Pakistan 25 mins
      Nepal 25 mins
      Bangladesh 25 mins
      Philippines 25 mins to Philippines globe
      Indonesia 16 mins
      **20 International Minutes to the countries below
      Egypt Saudi Arabia
      India U.A.E
      Philippines Bangladesh
      Sri Lanka Nepal
      Thailand Sudan
      Bahrain Indonesia
      Pakistan Turkey
      Bonus to 7 countries
      Country Bonus minutes
      India 75 mins
      Pakistan 75 mins
      Nepal 175 mins
      Bangladesh 250 mins
      Philippines 250 mins to Philippines globe
      Indonesia 30 mins
      Sri Lanka 25 mins

    (2) Life Insurance

    • Customers that recharge with Combo QR35 or Combo QR65 will also get life insurance from QLM once they register.
    • To benefit from life insurance, Customer will have to register on QLM website ( www.qlm.com.qa )
    • Registration must be done within 30 days of recharge with Combo QR35 or Combo QR65 otherwise life insurance will not apply.
    • The life insurance will be valid for 30 days starting from the day of registration with QLM.
    • QLM terms and conditions will apply for the life insurance.

    (3) Cashback

    • Customer who recharges with Combo QR35 or Combo QR65 will also get cash back on iPay.
    • iPay is the first unbanked e-wallet approved by Qatar Central Bank through which the Customer can register their mobile number on the iPay App and enjoy the convenience of making instant international & local transfers from their mobile phone as well as make utility payments in 5000 + outlets in Qatar. For more info on iPay and how to register, please go to (www.iPay.qa)
    • Cashback will be credited to customer’s iPay account within 72 hours after they recharged with either Combo QR35 or Combo QR65
    • Cashback will be credited to the same MSISDN that did the recharge.
    • In case Customer does not have an iPay account, they must register with iPay within 48 hours of recharge or cashback does not apply.
    • Cashback is included in Combo QR35 & Combo QR65 until 22nd November 2023
    • Cashback Promo will run for 3 months until 22nd November 2023.

    (4) Other conditions

    • Vodafone Prepaid Customers who purchase the QR 5 Combo booster (“Booster”) within 30 days of recharging with either Combo QR 35 or Combo QR 65 will have their life insurance validity extended for another 30 days starting from the day of the purchase and automatically get the below benefits:
      Eligible Recharges International Minutes (1) Validity
      Combo QR 35 *10 Int’l mins + bonus as in (1) 30-days
      Combo QR 65 **20 Int’l mins + bonus as in (1) 30-days
    • Prepaid customers that do not have active Combo QR 35 or Combo QR 65 (purchased within the last 30 days) prior to purchasing QR 5 Combo Booster, Credit QR 5 will be added to their account upon purchase of QR 5 combo Booster.
    • Vodafone’s standard Prepaid T&C apply.

Business Unlimited Plans Terms and Conditions

Business Unlimited Plans Terms and Conditions:
 
  • Business Unlimited 300: 20GB at full 5G speed. Between 20GB and 500GB at 2Mbps speed. From 500GB until 1TB at 64Kbps speed. Fair Usage Policy for Business Unlimited 300 is 1TB.

  • Business Unlimited 450: 200GB at full 5G speed. Between 200GB and 500GB at 15 Mbps speed. From 500GB until 1TB at 64 Kbps speed. Fair Usage Policy for Business Unlimited 450 is 1TB.

  • Business Unlimited VIP: 500GB at full 5G speed. From 500GB until 1TB at 64 Kbps. Fair Usage Policy for Business Unlimited VIP is 1TB.

 
  • The roaming data included in the Business Unlimited 300 plans is for the following countries:
Albania Hungary Portugal
Australia India Romania
Czech Republic Ireland South Africa
Egypt Italy Spain
Germany Malta Turkey
Ghana Netherlands United Kingdom
Greece New Zealand
 
  • The roaming data included in the Business Unlimited 450 & the roaming Data + the roaming minutes in the Business Unlimited VIP plans is available + the roaming receiving minutes included in all the Business Unlimited 5G Plans in the following countries.
 
Albania Guinea-Bissau Papua New Guinea Denmark Palestine
Algeria Guyana Philippines Dominica Panama
Anguilla Haiti Poland Egypt Tanzania
Antigua Hong Kong Portugal El Salvador Thailand
Armenia Hungary Republic of Congo Estonia Tonga
Aruba India Romania Fiji Trinidad & Tobago
Australia Indonesia Russia France Tunisia
Austria Ireland Rwanda French Guiana Turkey
Bahrain Italy Samoa Germany Turks and Caicos Islands
Bangladesh Jamaicac Saudi Arabia Ghana *UAE
Barbados Japan Seychelles Greece UK
Belarus Jersey Serbia Grenada Ukraine
Belgium Jordan Singapore Guadeloupe USA
Bermuda Kazakhstan Slovenia Guernsey Uzbekistan
Bonaire Kenya South Africa Zambia Vanuatu
Brazil *Kuwait South Korea Mexico Vietnam
British Virgin Islands Laos Spain Montserrat Pakistan
Bulgaria Latvia Sri Lanka Morocco Norway
Canada Lebanon St. Kitts & Nevis Mozambique *Oman
Cayman Islands Lichtenstein St. Lucia Myanmar Taiwan
China Lithuania St. Vincent & The Grenadines Nauru Tajikistan
Congo Luxembourg Surinam Netherlands Malta
Croatia Macedonia Sweden New Zealand Martinique
Curacao Malaysia Switzerland Nigeria COTE D'IVOIRE
Czech Republic
 
  • All plans has a Roaming Rate of QR1 per minute for incoming and outgoing calls in the following countries:
 
Albania Guinea-Bissau Papua New Guinea Denmark Palestine
Algeria Guyana Philippines Dominica Panama
Anguilla Haiti Poland Egypt Tanzania
Antigua Hong Kong Portugal El Salvador Thailand
Armenia Hungary Republic of Congo Estonia Tonga
Aruba India Romania Fiji Trinidad & Tobago
Australia Indonesia Russia France Tunisia
Austria Ireland Rwanda French Guiana Turkey
Bahrain Italy Samoa Germany Turks and Caicos Islands
Bangladesh Jamaicac Saudi Arabia Ghana *UAE
Barbados Japan Seychelles Greece UK
Belarus Jersey Serbia Grenada Ukraine
Belgium Jordan Singapore Guadeloupe USA
Bermuda Kazakhstan Slovenia Guernsey Uzbekistan
Bonaire Kenya South Africa Zambia Vanuatu
Brazil *Kuwait South Korea Mexico Vietnam
British Virgin Islands Laos Spain Montserrat Pakistan
Bulgaria Latvia Sri Lanka Morocco Norway
Canada Lebanon St. Kitts & Nevis Mozambique *Oman
Cayman Islands Lichtenstein St. Lucia Myanmar Taiwan
China Lithuania St. Vincent & The Grenadines Nauru Tajikistan
Congo Luxembourg Surinam Netherlands Malta
Croatia Macedonia Sweden New Zealand Martinique
Curacao Malaysia Switzerland Nigeria COTE D'IVOIRE
 
  • International Minutes included in the plans can be used to call the following countries:
 
Afghanistan Andorra Angola Anguilla
Antigua Argentina Armenia Aruba
Australia Austria Bahrain Bangladesh
Belarus Belgium Belize Benin
Bhutan Bermuda Bhutan Bolivia
Bosnia Botswana Brazil Virgin Islands
Brunei Bulgaria Burkina Faso Cambodia
Cameroon Canada Cape Verde Cayman Islands
China Colombia Republic of the Congo Congo
Costa Rica Croatia Samoa Cyprus
Czech Republic Denmark Ecuador Egypt
El Salvador Estonia Ethiopia Faroe Islands
Fiji Finland France French Guiana
French Polynesia Georgia Germany Ghana
Gibraltar Greece Grenada Guadeloupe
Guatemala Guernsey Guyana Haiti
Honduras Hong Kong Hungary Iceland
India Indonesia Iran Iraq
Ireland Myanmar Italy Ivory Coast
Japan Jordan Kazakhstan Kenya
South Korea Kuwait Kyrgyzstan Laos
Lebanon Lesotho Liechtenstein Luxembourg
Macau Malawi Malaysia Malta
Martinique Mauritius Mexico Moldova
Monaco Mongolia Mozambique Namibia
Nepal Netherlands New Caledonia New Zealand
Nicaragua Niger Nigeria Norway
Oman Pakistan Palau Panama
Paraguay Peru Philippines Poland
Portugal Puerto Rico Reunion Romania
Russia Rwanda San Marino Saint Lucia
Saudi Arabia Serbia Singapore Slovakia
South Africa Spain Sri Lanka Sudan
Surinam Swaziland Sweden Switzerland
Syria Taiwan Tajikistan Tanzania
Thailand Trinidad and Tobago Turkey Turkmenistan
Uganda Ukraine UAE United kingdom
Uruguay USA Uzbekistan Venezuela
Vietnam Yemen Zambia Micronesia
Comoro South Sudan Montserrat
Palestine North Korea
 

There is a fair usage policy of 50 usages per year, which is on average one parking per week, every week for the entire year. Once the limit reached, Vodafone may disable the Valet Parking Privilege at its own discretion. In addition, the cardholder must only use each card, which means that each Valet service will be provided once per hour, and cannot be shared amongst other users/cars.

  • Valet Parking fair Usage Policy
 
Daily Weekly Monthly
QR 10 (Fair Usage policy of 5GB per day) QR 50 (Fair Usage policy of 25GB per week) QR 100 (Fair Usage policy of 100GB per month)
  • New Speed Boosters for the Business Unlimited 5G Plans:
 
  • Eligible Passport packs Add-ons for the Business Unlimited 5G Plans:
Weekly Passport Pack Monthly Passport Pack
QR100 for 1GB + 100 min valid for 1 week QR320 for 4GB + 300 min

Those add-ons are valid in the same countries provided for the roaming countries for Unlimited 450 & Unlimited VIP plans.

 
  • Eligible International Add-ons for the Business Unlimited 5G Plans:
International 50 Country Specific Add-ons
400 min to call 105 countries for QR50
((the additional minutes in this add-on is for the same countries that the in-plan minutes offer to))
  • QR35 for the below countries:
    • India 35: offers 1200 minutes
    • Philippines 35: offers 600 minutes
    • Pakistan 35: offers 475 minutes
    • Nepal 35: offers 475 minutes
    • Sri Lanka 35: offers 160 minutes
    • Bangladesh 35: offers 700 minutes
    • Egypt 35: offers 220 minutes

* Available only for Globe Network

 

Effective from 30 September until 31 December 2019, Customers who buy or upgrade to the new Business Unlimited 300 or Business Unlimited 450 Plans will get a discount of QR50 every month for 6 months if they subscribe during the Promotion period. This offer is not valid on the Business Unlimited VIP Plan.

  • Acquisition & Upgrade offer:

Global Data for Business

- All Vodafone Business Red Customers (“Customer”) will automatically receive the Vodafone Global Data (“VGD”) service from 21 May 2017 which converts their Business Red local data Plan allowance into roaming data for free while the Customer is roaming in the following Vodafone’s Global network countries below: 
- 20 Destinations are included in Business Red M, Business Red L, Business Red XL and Business Red VIP below:

Qatar, United Kingdom, Turkey, Italy, Germany, Egypt, Spain, Hungary, Portugal, Australia, India, Romania, Czech Republic, Ireland, South Africa, Malta, Netherlands, Greece, New Zealand, Albania, Ghana.

- VGD applies only on local data in the Customers current Business Red Plan and excludes any data Add-Ons.  

- The order of consumption of the VGD will be after Vodafone Passport Pack and Red Key data allowance has been consumed. This means that Customers having both Passport Pack and VGD, will consume Passport Pack data first.

- If a customer runs out of their data allowance while roaming they will be charged the standard roaming rates (QR15/MB).  If a customer runs out of their data allowance while in Qatar they will be charged by the standard out of bundle rate (0.99/MB).

- Customer will receive an SMS notification when their data is consumed and customer can also check their remaining data allowance through the My Vodafone app or by dialing *129#. 

- Vodafone General Business terms and conditions apply.

Exclusive Vodafone Plan curated for QNB First members 2022

  • The Vodafone First Plans (“Plan”) below is only available for QNB First Qatar members. To become a QNB First member please contact QNB directly.
     
    Vodafone First Plus Vodafone First Vodafone First Family*
    Unlimited Local Mins Unlimited Local Mins Unlimited Local Mins
    Unlimited Local Data1 Unlimited Local Data2 Unlimited Local Data3
    100 GB Roaming in 155+ countries 50 GB Roaming in 155+ countries 10 GB of Roaming in 155+ countries
    500 International Mins
    + Bonus 250 Mins every month for a year**
    100 International Mins
    + Bonus 100 Mins every month for a year**
    100 International Mins
    200 Roaming Mins 100 Roaming Mins -
    VIP Valet Parking Valet Parking Valet Parking
    200 Avios monthly 100 Avios monthly 50 Avios Monthly
    10,000 Bonus Avios/once 5,000 Bonus Avios/once 2500 Bonus Avios/once
    Unlimited inflight roaming*** Unlimited inflight roaming*** Unlimited inflight roaming***
    Free star number worth up to 10,000 QR Free star number worth up to 5,500 QR Free star number worth up to 3000 QR
    Bill Limit Feature Bill Limit Feature Bill Limit Feature
    QR 700 Monthly rental QR 375 Monthly rental QR 250 Monthly rental

    *Customers who subscribe to Vodafone First Plus or First Plan can add additional Vodafone Family Plan
    ** QNB First customers will get extra bonus every month for the first year of subscription
    *** Fair usage policy (FUP) for inflight roaming is 40 GB per flight, that’s available only on flights with the Mobile Satellite Operators – Aeromobile and OnAir

    1Fair usage policy (FUP): 500 GB at full 5G speed then reduced to 64 Kbps
    2Fair usage policy (FUP): 200 GB at full 5G speed then reduced to 15 Mbps until 300 GB
    3Fair usage policy (FUP): 50 GB at full 5G speed then reduced to 10 Mbps until 450 GB

  • The Plan is available from Vodafone Qatar website and retail stores.

  • To subscribe for the Plan a customer must show QNB First Debit or Credit Card (“QNB First Cards”) and sign a consent form allowing the first 6 digits of their QNB First cards to be shared with QNB for validation, Other banks debit and credit cards aren’t allowed.

  • Current QNB First customers with existing Vodafone subscription can either switch to this package or avail for this package as an additional mobile line.

  • The bonus international mins will be given every month for a period of one year from subscription date.

  • Avios welcome bonus is a one-time benefit and customer will receive it after the first bill payment. Customers must register their Qatar Airways Privilege Club number in Vodafone app in order to get Avios bonus

  • The Plan is provided by Vodafone and any complaints or issues should be addressed to Vodafone only by calling our customer care center or by visiting any Vodafone Qatar Store.

  • To receive Avios Bonus, customer needs to subscribe to any Vodafone First plans and then Avios Bonus will be given to him/her after the First Bill

  • Vodafone Standard Postpaid terms & conditions apply.

  • The period of the promotion is valid from 24 April 2022 to 31 October 2022.

Vodafone Double Data Promotion

  • All Vodafone Prepaid Customers (“Customers”) who subscribe to the recharges of Data, Flex, combo and combo plus will get double data benefit from 1st August to 25th August 2022.
  • This promotion is applicable across all channels of recharge – Vodafone Website, My Vodafone App, Etop up, E voucher, self-service machines, banks or paper recharge card
  • This promotion is not applicable on recharges of credit and International recharge card
  • Validity of bonus data benefits is same as of base product customer has recharged with.
  • This promotion is only valid for prepaid customers
  • Extra benefit would be provisioned automatically
  • This benefit will be on top of Hadaya 12% / other offers from banks

Products with double data benefits are as follows

 
DATA Old benefits New benefits
5 200MB standard till Midnight + 100MB bonus till Midnight 500 MB standard till Midnight + 100MB bonus till Midnight
10 300MB standard for 3 days + 450MB bonus for 4 days 1050 MB standard for 3 days + 450MB bonus for 4 days
20 700MB standard for 7 days + 836MB bonus for 8 days 2236 MB standard for 7 days + 836MB bonus for 8 days
30 1GB standard for 14 days + 1GB bonus for 8 days 3GB standard for 14 days + 1GB bonus for 8 days
50 2GB standard for 28 days + 1.8GB bonus for 8 days 5.8GB standard for 28 days + 1.8GB bonus for 8 days
60 2.5GB standard for 28 days + 2GB bonus for 8 days 7GB standard for 28 days + 2GB bonus for 8 days
80 4GB standard for 28 days + 2GB bonus for 7 days 10GB standard for 28 days + 2GB bonus for 7 days
100 7GB standard for 28 days + 2GB bonus for 8 days 16GB standard for 28 days + 2GB bonus for 8 days
150 14GB standard for 28 days + 2GB bonus for 8 days 30GB standard for 28 days + 2GB bonus for 8 days
200 20GB standard for 42 days + 2GB bonus for 8 days 42GB standard for 42 days + 2GB bonus for 8 days
 
FLEX Old benefits New benefits
5 30 Flex +100 MB valid till midnight 30 Flex + 410 MB for Same day (Bonus of 310 MB)
10 70 Flex for 3days + 260 MB for 4 days 70 Flex for 3days + 1 GB for 3 days (Bonus of 750 MB)
20 150 Flex for 7 days + 512 MB for 8 days 150 Flex for 7 days + 2 GB for 7 days (Bonus of 1.5 GB)
30 225 Flex for 14 days + 750 MB for 8 days 225 Flex for 14 days + 3 GB (Bonus of 2.3 GB) for 14 days
50 430 Flex for 30 days + 1.8 GB for 8 days 430 Flex for 30 days + 6.6 GB (Bonus of 4.8 GB) for 30 days
60 500 Flex for 30 days + 2 GB for 8 days 500 Flex for 30 days + 7.5 GB (Bonus of 5.5 GB) for 30 days
80 700 Flex for 30 days + 2 GB for 8 days 700 Flex for 30 days + 9 GB (Bonus of 7 GB) for 30 days
100 1000 Flex for 30 days +2.2 GB for 8 days 1000 Flex for 30 days +11.4 GB (Bonus of 9.2 GB) for 30 days
150 2100 Flex for 30 days +2.2 GB for 7 days 2100 Flex for 30 days +19.2 GB (Bonus of 17 GB) for 30 days
200 3100 Flex for 30 days +2.2 GB for 7 days 3100 Flex for 30 days +26.2 GB (Bonus of 24 GB) for 30 days
300 3750 Flex for 30 days + Endless Internet @ 2 Mbps 3750 Flex for 30 days + Bonus of 26.2 GB for 30 days + Endless Internet @ 2 Mbps
500 6250 Flex for 30 days + Endless Internet @ 15 Mbps 6250 Flex for 30 days + 43.7 GB for 30 days + Endless Internet @ 15 Mbps
 
Combo Old benefits New benefits
30 1GB + 80 Local Minutes for 30 days 80 Local Minutes for 30 days + 2 GB for 30 days
50 2GB + 120 Local Minutes for 50 days 120 Local Minutes for 50 days + 4 GB for 50 days
60 3GB + 140 Local Minutes for 50 days 140 Local Minutes for 50 days + 6 GB for 60 days
100 6GB + 200 Local Minutes for 100 days 200 Local Minutes for 100 days + 12 GB for 100 days
150 10GB + 500 Local Minutes for 150 days 500 Local Minutes for 150 days + 20GB for 150 days
 
COMBO+ Old benefits New benefits
20 1GB + 25 Local Minutes + 15 Intl Minutes for 7 days 25 Local Minutes + 15 Intl Minutes for 7 days + 2 GB for 7 days
50 2.5GB + 100 Local Minutes + 20 Intl Minutes for 14 days 100 Local Minutes + 20 Intl Minutes for 14 days + 5 GB for 14 days
100 5GB + 100 Local Minutes + 70 Intl Minutes for 30 days 100 Local Minutes + 70 Intl Minutes for 30 days + 10 GB for 30 days
150 8GB + 450 Local Minutes + 100 Intl Minutes for 30 days 450 Local Minutes + 100 Intl Minutes for 30 days + 16 GB for 150 days

Recharge and Win Samsung Galaxy S22 Terms & Conditions.

·All Vodafone Prepaid customers (“Customer”) who recharge with Combo QR 60, Combo QR 120 or Combo QR 150 (“Eligible Combo Packs”) are automatically eligible to participate in this Recharge for a chance to win QAR 100,000 cash prize(“Promotion”).

Eligible Recharges

Local Data benefit

Local Minutes benefit

Validity

Combo QR 60

3 GB

240 Minutes

30-days

Combo QR 120

19 GB

500 Minutes

30-days

Combo QR 150

24 GB

750 Minutes

30-days


·• Promotion period shall be from 1 June till 31 August 2023 ("Promotion Period").
·For the Duration of the Promotion, Customers can win one of the three (3) cash prize of QR 100,000 (“Cash Prize”) or one of the ninety (90) Samsung Galaxy S22 (128GB) (“Devices”).

Prizes

Quantity

Samsung Galaxy S22 Purple 128 GB

90

Cash prize of QAR 100,000

3

·All Customers will get a surprise gift (500 Mb to 12 GB Data) on every recharge of the Eligible Combo Packs. To claim the surprise gift the Customer should dial *123# or go to My Vodafone App offers page to claim their surprise gift
·Customers recharging with eligible Combo packs using credit balance will not be eligible for the Surprise Gift reward.
·The Customer shall accrue points on every Recharge where QR1 = 1 point. The more the Customer Recharges the more points they will get.
·• Customers who recharge by paying with Himyan Card in My Vodafone App or Vodafone website for eligible Combo Recharges of QR 60, 120 & 150 will get double the points i.e. every QR 1 will give to 2 points towards the lucky draw of this promotion.
·The Customer with the highest points each month will get the highest chance of winning the Devices or Cash Prize.
·Customer can participate with multiple mobile numbers by recharging with Eligible Combo Packs for each number. 
·Thirty (30) Device winners (mobile numbers) and one (1) Cash Prize winner will be selected per month through a random raffle draw.
·Lucky Draw will be conducted in presence of Ministry of Commerce & Industry official on 27th March 2023 (first lucky draw), 24th April 2023 (second lucky draw) and 24th May 2023 (third lucky draw).
Details Date Prizes
1st Lucky Draw 3 July 2023 • Prize of QAR 100,000 to be given by Bank cheque to one lucky winner and,
Samsung Galaxy S22 Smartphone(s) to be given to 30 Lucky winners
2nd Lucky Draw 1 August 2023 • Prize of QAR 100,000 to be given by Bank cheque to one lucky winner and,
Samsung Galaxy S22 Smartphone(s) to be given to 30 Lucky winners
3rd Lucky Draw 4 September 2023 • Prize of QAR 100,000 to be given by Bank cheque to one lucky winner and,
Samsung Galaxy S22 Smartphone(s) to be given to 30 Lucky winners
·Winner would be intimated via SMS and call from Vodafone.
·Only one (1) mobile number can win once during the entire Promotion Period. If the same winner wins again the next winner with same or next best points will be selected to allow other customers to participate and win after Ministry of Commerce & Industry approval.
·On being selected, the Customer must come in person along with the mobile number which was used for recharge as the winner along with their QID to collect the Device or Cash Prize from Vodafone’s Msheireb office. Time and date of prize collection will be intimated to customer via call and SMS after Ministry of Commerce & Industry approval.
·The Customer cannot request any specific colour or ask for an upgrade or exchange it for cash in lieu of the Device.  Devices come with standard Samsung warranty of one (1) year shall apply.   
·The Customers agree that if they win, they will give permission for use of their name, photo and/or video for promotional activities which Vodafone may publish in social media and other channels. Cash Prize winner will be handed over Cash Cheque provided their QID / Passport matches with Vodafone mobile numbers as per Vodafone database. If not, Vodafone will select another random winner form the qualified pool.
·Customer must come on Vodafone’s specified date and time to collect their Prize or request for extension with a valid reason.
·Customer should collect the prize within 90 days of intimation (by call or SMS). Failure to collect will lead to forfeiture of the prize by Vodafone. All unclaimed handsets and cash prize reward will be handed over to Qatar Charity after Ministry of Commerce & Industry approval.
·Vodafone’s standard Prepaid and General Competition T&C apply.

unlimited Aquisition offer

  • Unlimited Acquisition Offer is available for free for all new customers subscribing to the Post-paid Plans mentioned above starting from 8th Jun 2023 till 8th July 2023 (“Duration”)
  • Customers will be eligible for the (“Offer”) in new connection, plan migration from pre-paid to post-paid, port-in and plan upgrade to the mentioned plans.
  • Extra Minutes, extra data allowance and Discount will be terminated if plan migrated from post-paid to pre-paid, cancellation of the plan.
  • This Promotion is only valid for 1 month
  • Price will be reverted to the standard price after 12 Months
  • This Promotion is only valid for Postpaid customers
  • These benefits are in addition to the current benefits included in the Plans
  • Extra benefits, & discount will be automatically available to the mentioned Customers
  • Standard Post-paid terms and conditions apply

Post-Paid Essential & Extra Offer

  • Post-Paid Essential & Extra Offer is available for free for all new customers subscribing to the Post-paid Plans mentioned above starting from 8th Jun 2023 till 8th July 2023 (“Duration”)
  • Customers will be eligible for the (“Offer”) in new connection, plan migration from pre-paid to post-paid, port-in and plan upgrade to the mentioned plans.
  • Extra Minutes, extra data allowance and Discount will be terminated if plan migrated from post-paid to pre-paid, cancellation of the plan.
  • This Promotion is only valid for 1 month
  • Price will be reverted to the standard price after 12 Months
  • This Promotion is only valid for Postpaid customers
  • These benefits are in addition to the current benefits included in the Plans
  • Extra benefits, & discount will be automatically available to the mentioned Customers
  • Standard Post-paid terms and conditions apply

Terms & Conditions for Samsung Galaxy S23, S23+ and S23 Ultra Pre Orders

  • Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
  • Customers can pre-order between 1 - 12 February 2023, subject to stock availability and launch date as confirmed by Handset manufacturer.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
  • Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
  • Customer who pre-order and pick up the Samsung Galaxy S23 series Handset will also get the FREE Galaxy Buds2 Pro and Samsung Care+ for 1 year with a total value worth of QR989.
  • Furthermore, customers who have pre order and pick up their devices will also get Samsung Members benefits value up to QR792 which includes 4-month YouTube Premium, 3-month premium subscription with Spotify, 3-month TOD Total subscription, 5% cashback on hotel booking via Booking.com, etc.
  • Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the Apple Products Pre Orders

  • Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
  • Customers can pre-order between September 15 – 20, 2023, subject to stock availability and launch date as confirmed by the Handset manufacturer.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
  • Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, Landmark, Wakra, Lulu Al Khor, Mall of Qatar, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the Samsung Galaxy Z Flip5 and Fold5 handsets Pre Orders

  • Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be canceled.
  • Customers can pre-order between July 26 – August 8 2023, subject to stock availability and launch date as confirmed by the Handset manufacturer.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • The Customer cannot change the specification of their pre-order including but not limited to the color and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
  • Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be canceled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
  • Customers who pre-order and pick up the Samsung Galaxy Z series Handset will also get the offer of “Twice the Storage for the Same Price” with a value of QR450.
  • Customers who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for Apple Products Pre Orders

  • Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
  • Customers can pre-order between 10 - 12 March 2023, subject to stock availability and launch date as confirmed by Handset manufacturer.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
  • Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio and Place Vendome (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
  • Customer who pre-order and pick up the iPhone 14 models Handset will also get a Vodafone exclusive 2 years warranty subject to specific terms and conditions as mentioned in the warranty.
  • Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for Apple iPhone/iPad/Watch Pre Orders

  • Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
  • Customers can pre-order between 9 - 14 September 2022, subject to stock availability and launch date as confirmed by Handset manufacturer.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
  • Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Landmark, Mall of Qatar, Tawar Mall, Place Vendome, Lulu Hypermarket DRing Road, Lulu Hypermarket Al Khor, Wakra and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
  • Customer who pre-order and pick up the iPhone 14 models Handset will also get a Vodafone exclusive 2 years warranty subject to specific terms and conditions as mentioned in the warranty.
  • Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for Moto Edge 40 (“Handset”) Pre Order

  • Customers wanting to pre-order the Handset mentioned above from Vodafone Qatar P.Q.S.C (“Vodafone”) must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
  • Customers can pre-order between 15 - 23 May 2023, subject to stock availability and launch date as confirmed by Handset manufacturer.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
  • Vodafone will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
  • Vodafone will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
  • Customer who pre-order and pick up the Moto Edge 40 series Handset will also get the FREE Moto Buds 105, FREE Belkin 10W Wireless Charger, FREE 6-month subscription for Entertainer and a FREE 6-month Coverage Accidental Protection with a total value worth of QR799.
  • Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • Vodafone Standard Postpaid and Prepaid T&C shall apply.

eSIM

  • By using this QR Code you promise to use this for your own personal use and for the purpose of registering your eSIM profile (“QR Code”) which should be kept confidential.
  • You must not disclose this QR Code to others and if you do it will be at your own risk and Vodafone shall not be responsible or liable for any such warranted or unwarranted disclosure on your part.
  • This QR Code can only be uploaded by compatible iPhone models (iPhone XS, iPhone XS Max, iPhone XR) operating iOS 12.1 or newer operating systems or other commercially available eSIM compatible devices.
  • You will need to retain this QR Code for future re-registration of your eSIM profile. You can use this QR Code for re-registration on the same device up to 10 times.
  • This QR Code cannot be used to register your eSIM profile on more than one device.
  • If you wish to switch eSIM compatible devices, you must obtain a new QR Code in order to register your eSIM profile on the new device. In this case, you need to remove your eSIM profile from the existing device before registering your eSIM profile on the new device.
  • Registration of the eSIM may not be initiated or completed and may be cancelled in case your QID does not match our records.
  • New and existing customers activating an eSIM plan from Vodafone stores will be eligible for our exclusive eSIM offer of 1TB free local data for 3 Months (“Promotion”).
  • This Promotion is valid from 30 October 2018 until 31January 2019.
  • Existing Vodafone customer who have a eSIM device, can do a SIM swap and also benefit from this Promotion.
  • This is applicable for both Prepaid & Postpaid plans.
  • The Promotion will be over and above the customers’ existing data allowance in their existing plans.
  • Promotions are for local data only and cannot be used as part of the global data allowance.
  • Customers terminating or porting out will lose the benefits of the Promotion immediately.
  • Customers must use this Promotion for their own personal use, if Vodafone has justifiable reasons to believe that the benefits of the Promotion are being shared or commercially misused then it reserves the right to terminate this Promotion for the Customer immediately.
  • Standard Prepaid and Postpaid terms and conditions apply.
 

Easy Donations

Vodafone Easy Donations – Terms and Conditions

  • All Vodafone Postpaid customers (“Customer”) can make monthly recurring donations to the two leading charities in Qatar below:
    1. Qatar Charity
    2. Qatar Red Crescent
  • Customers can activate and deactivate donate through My Vodafone App or visiting Vodafone store or by contacting customer care.
  • Customers can choose a donation amount that best suits them from QR 100, QR 200 and QR 300 denominations. However London Edition customers, donations can be made in QR 300 denominations.
  • Customer can donate to different charities however, they cannot add more than one of the same donation amount for the same charity. i.e. you cannot choose 2x QR 100 donations to Qatar Charity but you can select 1x QR 100 donation to Qatar Charity and 1x QR 100 donation to Qatar Red Crescent.
  • Vodafone does not deduct any amount and the full amount is sent directly to the customer’s chosen charity.
  • Customer can change the monthly donation amount but will need to deactivate their existing donation Add-on and activate the new donation amount.
  • Customer who are unable or fail to pay their monthly Vodafone bill whilst subscribing to Vodafone Charity Donation Add on, their donation will not be sent to their chosen charity.
  • When activating your Charity Donation Add-on, the first donation will automatically be added to the current months’ bill. The next donation will be added when the customer’s monthly Postpaid plan renews.
  • Charity Donation payment will appear under the “Plans and Extras” section of your bill.
  • Customers will receive a notification for monthly renewal and can check their donations using Vodafone’s *129# balance check service.

iPhone 13 Trade-in

These Terms and Conditions govern the sale to Vodafone Qatar Q.S.C. (“Vodafone”) of second hand mobile devices (the "Devices") by you, the customer. Please read these Terms and Conditions carefully. If you avail these services you agree to the Terms and Conditions below. These Terms and Conditions are supplemental to any other service Terms and Conditions that the purchaser /you (“You”) may have with Vodafone.
 
  1. Purpose
    1. These Terms and Conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
    2. The sale agreement is executed directly between You and Vodafone.
    3. Vodafone will accept up to 3 devices for each transaction with You.

  2. Fees and Payment
    1. Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) listed on the receipt.
    2. The sale value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
    3. No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of products and/or services bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
    4. You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
    5. You can trade in iPhone 5 and above models
    6. iPhone 13 128GB available at QR 2499 when you trade in an eligible iPhone 11 64GB.
    7. iPhone 13 Pro 128GB available at QR 2999 when you trade in an eligible iPhone 11 Pro 64GB.

  3. Guarantees and Obligations of the Customer
    1. You represent and warrant that You:
    2. are 18 years of age or older and have a valid QID
    3. the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint;
    4. have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale.
    5. You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
    6. You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.

  4. Personal Information and Data
    1. You undertake that You:
    2. have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
    3. are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
    4. You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services hereby authorise Vodafone and/or its relevant subcontractors to:
    5. transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
    6. eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
    7. destroy the SIM card and/or any memory cards that may still be in the Device(s);
    8. Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
    9. Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorised use of the SIM card itself.

  5. Indemnity
    1. You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.

  6. Miscellaneous
    1. This agreement shall be governed and interpreted by the law of the State of Qatar.
    2. Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Samsung Galaxy Z Series (Fold4 and Flip4) Pre Orders | Terms & Conditions

  • Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
  • Customers can pre-order between 10-25 August 2022, subject to stock availability and launch date as confirmed by Handset manufacturer.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
  • Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free. 
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if customer has used another person’s credit card then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar. 
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data.Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
  • Customer who pre-order and pick up the Samsung Galaxy Z series Handset will also get the offer of “Twice the Storage for the Same Price” (value up to QR450) and Samsung Care+ for 1 year (value up to QR554), with a total value worth up to QR1004.
  • Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Augmented Reality App

1. The Vodafone AR App ("App") is available via a mobile application to mobile customers (“You”).  Vodafone Qatar grants You non-exclusive, non-transferable licence to use the App on one device that You own or control for personal non-commercial use only.

2. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and you’re not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.

3. You’re not allowed to attempt to extract the source code of the App and You also shouldn’t try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.

4. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.

5. The App is provided to You “as is”, without support or maintenance. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.

6. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.

7. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.

8. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.  Your use of the App is subject to the terms and conditions set out in our Privacy Policy.

9. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website

 

Endless Internet

  • Vodafone postpaid consumers will now be able to get “Endless internet” on the following plans for free: 
    Flex 100, Flex 150, Flex 200, Red 250.

  • Endless internet will start once the customer’s in-plan data allowance / flex allowance is over.
  • The internet speed with Endless Internet will be up to 64kbps.
  • The eligible customers will be able to opt-in for Endless internet through My Vodafone app.
  • If the customer has subscribed to a data add-on, then the Endless internet will start once both the plan allowance & data allowance has finished.
  • Flex 60 customers can upgrade to higher Flex plans to avail Endless Internet benefit.
 

Careem

  • Customers on Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”) can enjoy 50% discount on four (4) rides each month with a maximum value of QR 25 per ride.
  • The discount code is valid for one (1) calendar month, which can be used for maximum of four (4) times per month.
  • Customer will get a new code at the beginning of each month for e.g. February voucher and March voucher etc.
  • If Customer downgrade their plan excluding the Eligible Plans; transfer their number or migrate to Prepaid, then they will not be able to access the Careem section on the App to get new codes. For example if one moves from Red Me to Flex, then he/she will not be eligible to Careem discount.
  • If Customer migrated in the middle of the month and got a voucher earlier then this voucher will remain valid on Careem App until the end of that month’s voucher.
  • If Customer’s number is suspended; ports out or gets disconnected, Customer will not be able to access Careem section on the App to get new codes
  • All validly generated codes will remain valid on Careem App until the end of the current month.
  • If Customer’s lifestyle benefits were removed due to the Customer’s number being suspended and then the Customer paid their bill then the suspended lifestyle benefits will be reactivated starting from the Customer’s next bill cycle.
  • In case of any complaints relating to the Careem then Customer can contact Careem at 800 0097.
  • Vodafone reserves the right to remove or modify the Careem benefits at its own discretion.
 

Talabat

  • Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”) will enjoy 10 free Talabat GO deliveries per month.
  • Other Red customers can purchase Vodafone’s Talabat GO Add-on for a price of QR 60 per month by accessing my Vodafone app and add Talabat GO add-on
  • The discount code only works for Talabat GO delivery and not on normal Talabat delivery.
  • The discount code is valid for one calendar month. You will get a new code at the beginning of every month for e.g., there will be February voucher and March voucher and so on.
  • If Customer downgrade their plan to another plan that is not part of the Eligible Plans, then the Customer will not be able to access Talabat section on the App to get new codes.
  • If Customer migrated in the middle of the month and got a code earlier then this code will remain valid on Talabat App until the end of that current month.
  • If a Customer’s number is suspended or disconnected you will not be able to access Talabat section on the App to get new codes.
  • All validly generated codes will remain valid on Talabat App until the end of that current month.
  • If Customer’s lifestyle benefits were removed due to the Customer’s number being suspended and post that if the Customer paid their bill then the suspended lifestyle benefits will be reactivated starting from the Customer’s next bill cycle.
  • In case of any complaints relating to the Talabat GO Add-on then Customer can call Talabat call centre at 8006610.
  • Vodafone reserves the right to remove or modify the free Talabat GO deliveries at its own discretion however if the Customer has paid for the Talabat GO deliveries then their benefits will remain until the end of that month.
 

Anghami Plus

  1. Flex & Unlimited Postpaid customers will get a 3 months Anghami Plus subscription free as until 31 May 2020 (“Offer Period”).
  2. Postpaid customer can opt-in by following the link in the SMS
  3. Prepaid customers have to recharge for QR 20 or above to be eligible. Customers will receive their activation link within 24 hours.
  4. After the offer period ends, customers can subscribe to the Anghami Plus service for QR 15 per month.
  5. Customer can subscribe and unsubscribe by sending an SMS with 1 to 97704 to subscribe and U1 97704 to unsubscribe.
  6. Customer has to download the Anghami App and accept the T&C before getting access to their service.
  7. For any Anghami related queries customer must contact Anghami directly.
  8. Customers can only subscribe once for the Anghami Offer during the Offer period.

WAVO

  1. All Vodafone Customers will get a 30 days Wavo subscription for free as until 31 March 2020 (“Offer Period”).
  2. Postpaid customer can opt-in by following the link in the SMS or by subscribing as below.
  3. Prepaid customer have to recharge for QR 20 or above to be eligible.
  4. After the offer period ends, customers can subscribe to the WAVO service for QR 37 per month.
  5. Customer can subscribe and unsubscribe by sending an SMS with SUB to 97962 to subscribe and UNSUB 97962 to unsubscribe.
  6. Customer has to download the Wavo App and accept the T&C before getting access to their service.
  7. For any Wavo related queries customer must contact Wavo directly.

London Edition

By signing on these terms and conditions (“Agreement”), you, (“Customer”), choose to subscribe to the London Edition plan and benefit from Vodafone services provided as part of this Plan. London Edition plan is a plan which gives the Customer the option to avail of two SIM cards a Vodafone Qatar and a Vodafone UK SIM under a single billing system, and to benefit from some non-telecom services as described on [insert the link for black website] (“Plan”). 

- The Plan is an invite only plan. Vodafone reserves the right to restrict membership.

- Customers shall comply with Vodafone Qatar Postpaid terms and Conditions.

- Customers can only subscribe to a London Edition UK number only if the Customer has a London Edition Qatari number.

- All telecom charges and billing for the Plan are in Qatari Riyals and payable to Vodafone Qatar as per the Vodafone Postpaid terms and conditions.

- The Customer must settle all non-telecom services charges directly with any third party supplier.

- In case of disconnection of the Qatari SIM or termination of the Postpaid terms and Conditions, the customer acknowledges that Vodafone has the full right and authority to immediately stop the service on the UK SIM and reserves the right to re-sell it again.

- Customer shall not resell the UK and/or the Qatari SIM or any other products and services without Vodafone permission in writing. Vodafone reserves the right to blacklist the Customer and/or terminate his/her services under this Agreement and/or any other agreement you have with Vodafone. By Blacklisting we mean that Customer number will be highlighted in Vodafone internal system and Customer will not be able to receive any product and services from Vodafone until the blacklist is removed by Vodafone.

- This Plan is only for the Customer use and not for multiple users. Vodafone reserves the right to terminate the service on this Plan if the Customer share or use this Plan with another person. For the avoidance of doubt, the SIMs cannot be used simultaneously in two countries.

- Customer cannot claim or benefit from any Vodafone UK offer including without limitation claiming of loyalty points, redemption of handsets etc, for the avoidance of doubt Customer can only benefit from the services and offers provided by Vodafone Qatar directly under this Plan.

- Vodafone will have a specified mobile number for this Plan, the SIM card and the number are provided free of cost to the Customers however the Customer will pay all the charges incurred from the use of the services. In the event of disconnection, transfer or termination of the Plan, Vodafone reserves the right to maintain the Qatari number unless the Customer elects to pay the cost of the number.

- Customer cannot keep any of UK SIM card and numbers either paid for or received from Vodafone in the event of termination, transfer or disconnection of the Qatari number.

- Customer can request an additional UK SIM card and/or Qatar SIM card but any additional SIM card will be subject to these terms and conditions.

- Customer gives Vodafone consent to use, process and store Customer personal information in order to provide the service under this Agreement. Customer personal information may be used and/or stored outside of the State of Qatar.

- Customer hereby gives the consent to Vodafone to inform its service provider outside the State of Qatar about the Customer location in order to benefit from services in UK.

- Vodafone will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that Customer has access to by using Vodafone Products and Services. Vodafone shall not be liable to the Customer or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services.

- Vodafone reserves the right to change these terms and conditions from time to time, in the event we do so, we will have the most up to date terms and conditions on our website www.vodafone.qa. In the event of a discrepancy between these terms and conditions and those on our website, the website terms and conditions will apply.

Mega Online Offer Terms and Conditions

  • Online Exclusive Mega Offer is valid from 1 September to 30 September 2022 (“Promo Period”).
  • During the Promo period, customers will get an e-voucher if they purchase select products and plans online from Vodafone Website as below:
  Buy Online e-Voucher
1 New Postpaid Mobile Connection with Unlimited 5G Plans QR 200
2 New Home Internet Connection with GigaHome Plans QR 200
3 New Smartphone or Tablet QR 100
  • e-Voucher can be redeemed only on Vodafone website to purchase items available from Vodafone E-Shop www.vodafone.qa/eshop .
  • The e-voucher is non-refundable, non-transferable and can’t be exchanged for cash.
  • Voucher cannot be used for bill payment or recharge.
  • e-Voucher is valid for 3 months (90 days) from date of purchase after which it will expire.
  • To redeem the customer should enter the E-voucher code during online purchase but before proceeding with payment on Vodafone E-Shop www.vodafone.qa/eshop.
  • This e-voucher is only valid for a single transaction; any remaining amount is not exchangeable with cash or another voucher.
  • This e-voucher will be null and void if eShop order is returned and/or cancelled.
  • Customer will receive the e-voucher within 2 working days from time of delivery and activation of connection, on the email ID entered at the time of purchase. Vodafone will not be responsible if the email entered is incorrect.
  • e-Voucher is for fair personal use and maximum 3 vouchers per QID is allowed in the Promo Period.
  • e-Voucher cannot be redeemed in conjunction with other promotions already on the plans and products.
  • Value of purchased items has to be higher than amount of e-voucher to redeem.

Ramadan Offers - Prepaid

  • This Ramadan, Vodafone is offering free 1 GB data for all Prepaid customers who opt in between 9 PM to 12 PM every night. 1 GB is valid till midnight on the same day of opt in by dialling *123# or through the “My Offers” section in the My Vodafone App between 9 PM and 12 midnight every day.
  • Customer can claim by opting in this Offer only once every day.
  • Customers can Opt-in everyday between 9 PM to 12 PM starting from 4 April to the end of day on 4 May 2022 to get this Offer.
  • This promotion is valid between 4 April to 4 May 2022.
  • Vodafone’s Standard Prepaid Terms and Conditions apply

Ramadan Offers - GigaHome

During Ramadan, Vodafone is offering Double Speed to all existing and new Customers on GigaHome Fibre Plan. The double Speed will be automatically added to all GigaHome plans.
Following is the list of GigaHome Fibre plans for which the double speed will be provided:

Plan Current Speed Double Speed
GigaHome Essential Plan 20 Mbps 40 Mbps
GigaHome Classic Plan 100 Mbps 200 Mbps
GigaHome Premium Plan 500 Mbps 1000 Mbps
GigaHome Essential Plus Plan 100 Mbps 200 Mbps
GigaHome Classic Plus Plan 300 Mbps 600 Mbps
 
  • Customers do not have to opt-in to the promotion, Double speed will be added automatically to their profile
  • Existing customers in old legacy Superfast plans will be eligible to the promotion as well
  • The Double Speed Promotion is only for GigaHome Fibre Plans. It does not apply to GigaHome 5G plans
  • The speed experienced by the customer can vary depending on the devices set-up inside the home, type of the router and type of the devices i.e., distance from the device to the router, the environment inside the home.
  • This promotion is valid between 4 April to 4 May 2022.
  • Vodafone’s Standard Consumer Fixed Terms and Conditions apply

Ramadan Offers - Postpaid

  • This Ramadan all existing and new customers will get double data. The double data applies to the full speed data included in the following plans:
    U Start, U Plus, U Plus India, Legacy Flex 100, Legacy Flex 110, Legacy Flex 150, Legacy Flex 200, Legacy Flex 60, Legacy Red 250, Unlimited 300, Unlimited 375, Unlimited 475, Unlimited VIP, Red 350, Legacy Red 250, Legacy Super Save India 65, Old Flex 150
  • Customers do not need to opt-in. The extra data will be added automatically by the end of day on 4 April 2022.
  • The double data is local data only.
  • The double data offer is valid between 4 April to 4 May 2022.
  • Vodafone’s Standard Postpaid Terms and Conditions apply.

Summer on Us | Terms & Conditions

  • This offer is available for free for all new and existing customers subscribing to the Unlimited Plans mentioned below starting from 5 July till 31 Aug 2022
    • Unlimited 300
    • Unlimited 375
    • Unlimited 450
    • Unlimited 750 (VIP)
  • The benefits include the following:
    • Free 3GB roaming (in 155+ countries)
    • Free 100 roaming minutes (includes both incoming and outgoing roaming minutes)
    • Both minutes and data are valid for 60 days from date of activation.
  • These benefits are in addition to the current benefits included in the Plans.
  • All existing and new customers on these plans will automatically get this benefit for free from on 5 July 2022 valid for 60 days.
  • Customers migrating from other Plans or Prepaid and/or porting in will also be eligible for this Offer.
  • Vodafone standard Postpaid terms and conditions apply.

Giga TV Terms and Conditions (the “IPTV Terms and Conditions”)

The terms and conditions set out below govern Your use of our Service and the contractual relationship between us. By using the Service You agree to be bound by the following:

  1. Terms and Conditions Structure
    • These GigaTV Terms and Conditions shall be governed by and construed in accordance with the Vodafone Qatar At Giga Home Fixed Terms and conditions
    • If there is any inconsistency between these GigaTV Terms and Conditions and any part of the Vodafone Qatar At Giga HomeFixed Terms and conditions the provisions of these GigaTV Terms and Conditions shall take precedence:

  2. Definitions
    The following definitions apply to these GigaTV Terms and Conditions, in addition to those in the Vodafone Qatar At Giga Home Fixed Terms and conditions
    • Channel(s)” means the TV channel and all form of content created, acquired and/or distributed by Us and made available to You (as may be amended from time to time).
    • “Charges” means all monthly charges and any additional charges payable by You in accordance with the terms and condition of the Vodafone Qatar At Giga Home Fixed Terms and conditions and the plan You subscribed to.
    • “Services” means GigaTV service provided by Us to You which allow You to access Our list of Channel(s) and VOD.
    • “STB” means the GigaTV Set Top Boxes provided by Vodafone to You as part of the Service.
    • “VOD” means transactional video on demand available to You for forty eight (48) hours from the date of Your purchase.
    • “Us” or “We” or “Our” or “Vodafone” means Vodafone Qatar P.Q.S.C.
    • “GigaTV App” means the GigaTV App which You can download from Google and Apple Stores and watch TV from your phone
    • “You” or “Customer” means Vodafone Qatar Customer who has subscribed to the Vodafone Qatar At Giga Home Fixed Services.

  3. Your Responsibilities
    You agree and acknowledge that:
    • You will not use the Service or any part of it other than for personal, non-commercial purposes in the State of Qatar.
    • You must not or authorise or assist any third party to:
      • copy (except as permitted by law), record, edit, redistribute or relay the whole or any part of materials included within the GigaTV App or Service; or
      • sell or make any charge for watching or using any part of the GigaTV App or Service; or
      • use the GigaTV App or Service for any improper or unlawful purpose; or
      • access the Service or stream any content available via the Service from any device which is located outside of the State of Qatar;
      • attempt to, reserve engineer, decompile, disassemble, adapt, modify, copy, distribute copies, download, upload, or attempt to engage in hacking to access the Service or to reproduce, lend, hire, rent, perform, sub-license, make available to the public.
    • You will follow our reasonable instructions concerning your use of the Service.
    • You may be required to reimburse Us for any losses, costs and expenses which We incur as a direct result of the misuse of the GigaTV App or Service by you or any one you have allowed to use the GigaTV App or Service on your compatible device.
    • For technical reasons, We may have to upgrade the GigaTV STB’s software and this may affect any content you have recorded on your GigaTV STB. We will endeavour to give as much notice as possible before any upgrades.
    • The recording, catch up and restart function of your TV decoder may not be available for every Channel or TV show. Your Giga TV STB will display a message when this function is not available.
    • Not every Channel is age-rated. We are not responsible for the suitability of unrated TV content.
    • You are responsible to use the parental-locking or rental-locking function of the TV decoder properly.
    • We are not responsible for the TV content, or the programming information, or any changes to it. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.
    • We may block or withdraw access to certain applications, capabilities, features or functions for legal or regulatory reasons.

  4. Charges
    • You shall pay the Charges for the Service in accordance with the terms and conditions of the Vodafone Qatar At Giga Home Consumer Fixed Terms and condition and the plan You have subscribed to.
    • You agree and acknowledges that Channels and VOD may be provided by third party content providers, which may require from You additional charges. Charges for the Service may vary from time to time. If these charges changes are within Our control, we will aim to give you seven days’ notice of any changes. By continuing to use the Service, You are accepting any price changes.
    • We will charge you for any VOD content You rent using the Service. To avoid unauthorised use, You should set up a PIN code (for more information please go to www.vodafone.qa/GigaTV
    • VOD content is only available for 48 hours from when you confirm the purchase. You can play the content as many times as you want during the 48 hours.

      You agree and acknowledge that if you plan to relocate to different premises after the installation of any Services, the Services may only be relocated if the new address is in an area in which we provide the relevant Services. You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation. There may be Charges for relocating Services. Any Charges will be disclosed to you prior to relocating the relevant Service.

  5. Termination and Minimum Term
    • The minimum period of subscription for the Service is twelve (12) months from when We set up your connection to our Services to be available for Your use. (“Minimum Term”).
    • In the event You terminate the Service in whole or in part and for any reason whatsoever during the Minimum Term, You shall be liable to pay Vodafone the remaining pro-rated amount for the STB.
    • Subject to paying the amount set out in clause 5.2 above, in case of termination during the Minimum Term, You can cancel the Service at any time by calling our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile or by visiting one of our stores. You must ensure that all outstanding payments are paid before disconnecting your account
    • We may suspend or end the Service at any time if you breach any of these GigaTV Terms and Conditions and/or the Vodafone Qatar At Giga Home Consumer Fixed Terms and conditions or if any of our licences is ended or suspended or if we terminate any of our contracts with Our third party service providers. Termination of the Service will result in termination of the Vodafone Qatar At Giga Home Consumer Fixed Services.

  6. Copyright and Intellectual Property
    • The Customer agrees and acknowledges that:
      • the Channel and the Services acquired and/or distributed by Vodafone are the intellectual property of Vodafone or Vodafone third party supplier.
      • All present and future copyrights, trademarks, designs rights, patents, and any other intellectual property rights (registered and unregistered) in and on the Service is owned and or controlled by Vodafone. Nothing in these GigaTV Terms and Conditions grants You a right or license to use any trademark, design right, patent, or copyright material owned or controlled by Vodafone or any third party except as expressly provided in the Conditions.
    • You will be responsible for any claims made against Vodafone for losses Vodafone may suffer as a result of actual or claimed intellectual property infringement committed by You or any other person in relation to the Services, and for which the Customer hereby indemnify Vodafone to the full extent of such loses.

  7. Channel(s) content
    • The Customer agrees and acknowledges that Vodafone reserves the right to monitor the content of the Channel(s) provided by Vodafone and Vodafone may at anytime reserves the right to block or censor images or audio that are considered inappropriate under local standards without the Customer approval and without any liability to the Customer whatsoever.
    • We are not responsible for the content, Channel, Service, the programming information, or any changes made to it whether by Vodafone or third party. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.
    • The Services are embedded with technology that Vodafone can use to identify any unauthorized use or illegal copying of any television programming (or other content) received by the Customer through the Customer is subscription. In the event that Vodafone is able to identify that You are the source of any illegal copying or unauthorized reception of programming or Channels delivered to You under the Services, reception of programming or Channels, Vodafone shall be authorized without notice to: (i) suspend and/or terminate this Agreement in whole or in part; and (ii) shall co-operate with (including by providing the Customer details and Address) any owner/ licenser of copyright in the illegally copied program or channel for the purpose of reporting to the police and prosecution of such offence.

  8. Vodafone disclaimer and limited remedies
    • The Services are provided “As Is”. You understand and agree that, except as expressly set for, We make no warranties or representations whatsoever regarding the services and specifically disclaims any and all warranties whether expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to the services or other tangible media and documentation, operation of the services and any particular application or use of the services.
    • Vodafone disclaims all warranties and indemnities with regard to third party service. The Customer is solely responsible for and Vodafone expressly disclaim all representations, warranties and liabilities relating to the Customer supplied service, software, hardware and equipment Customer may use to access/receive the services from time to time.
    • Vodafone will not be liable for any charges or other fees payable by the Customer to any service provider for use of the services as may be required to access the Services.
    • Vodafone shall not be responsible or liable to Customer for any content included in the channels forming part of the Service, and Vodafone shall not be responsible or liable for either monitoring or regulating content transmitted on these channels. Vodafone Shall not be responsible or liable to customer for any modification or editing of any content originally transmitted by the content owners.
    • We reserve the right to change these GigaTV Terms and Conditions from time to time including the Channels available, the Charges, the packaging of channels and/or to remove programs or parts of programs previously advertised as available and without any prior notice to the Customer. In the event that We do so, We will always have the most up to date terms and conditions on Our website (www.vodafone.qa ).Your continued use of the Service will constitute your acceptance of the new terms and conditions.
    • Customer confirms and acknowledges that without prejudice to any termination right, Vodafone may suspend this Agreement, an order or any Services by providing notice to the Customer for compliance with legal or regulatory directives or obligations or potential infringement of third party Intellectual Property rights which require immediate suspension.
    • The maximum aggregate liability of Vodafone arising out of, or in connection with the use of the Services by the Customer shall in no event, exceed the total fees paid by the Customer to Vodafone for the Services in the month in which the circumstance arose, as specified in the applicable invoices. Vodafone shall in no event be liable for any indirect or consequential loss including any financial loss or damage that may be suffered by the Customer as a result of alteration, renaming and/or changing of the any channels therein
    • We will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that you have access to by using our Services. We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services.
    • Due to the nature of the Services provided under this GigaTV Terms and Conditions, We do not guarantee fault-free or uninterrupted services.

  9. Piracy
    • Customer acknowledges that the provision of unauthorized access to the Channels or any program other content on the Channels through any means is an illegal act that causes Vodafone considerable damage. In the event that Vodafone determines that Customer is engaged in the unauthorized access/distribution of the Channels or any part thereof at any time, Vodafone is authorized to immediately terminate the Customer access to the Channels due to piracy.
    • Vodafone will remain authorized to charge the Customer for the balance of the Subscription and Packages due for the remainder of the Initial Term or any Renewed Term and under no circumstances will the Customer be refunded any part of the Subscription and/or Package. If the Customer Service is terminated due to the Customer’s engagement in the unauthorized access/distribution of the Channels.
    • Vodafone reserves the right to refer the Customer to the relevant authorities for criminal prosecution, including imprisonment and fines, in accordance with the law or to take any other action that is legally available to compensate Vodafone for the Customer actions.

  10. Privacy
    • Vodafone’s use of Your personal information is governed by these GigaTV Terms and Conditions and by the Vodafone Privacy Policy, which can be accessed on our Website.
  11. STB
    • You will not, and will ensure that any third party do not tamper with or attempt to repair or service the STB or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty.
    • You will not sell any STB, place a charge on it or otherwise dispose of it.
    • Vodafone’s supply of STB shall be subject to availability.
    • We will provide you with a limited warranty for STB. Where STB becomes faulty for reasons other than through your acts, omissions or misuse within the limited warranty period, we will repair or replace the STB in accordance with Vodafone’s repair policies.
    • Vodafone does not manufacture STB and save for Clause 11.4 above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to STB, whether implied by law or otherwise.

  12. Applicable Law
    • The laws of State of Qatar govern these Giga TV Terms and Conditions.

Huawei P50 Pro (‘’Handset’’) Pre Orders

  • Customers who want to pre-order must provide a valid Qatari ID (“QID”) or passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers which do not match will be cancelled.
  • Customers can pre-order between 27th January – 1st February 2022, subject to stock availability.
  • The customer must also provide a valid Qatari mobile number or email address in order to receive pre-order confirmation and pick-up information.
  • The customer cannot change the specification of the pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to 5 Handsets per QID/Passport number (with local credit card) and pre-order one Handset (with international credit card).
  • Vodafone Qatar will only reserve your order at the Villaggio, City Centre, DFC Stores, which will be mentioned in the email/SMS. We will not guarantee delivery of your Handset in any location other than at the Villaggio, City Centre and DFC Stores.
  • Customers can also opt in for home delivery by providing their home address. 
  • Customer consents to be contacted by Vodafone for marketing purposes.
  • If the pre-order goes through, the pre-order will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the control of Vodafone Qatar. 
  • We can change our pricing from time to time. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24GB of free local data.Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”).
  • New ported in customer will also get the Data Offer.
  • Customer who has pre-ordered and picked up the Huawei P50 Pro Handset will also get a FREE Huawei GT2 Pro smart watch (QR1099 value), FREE Screen Damage Protection for 6 months (QR239 value) and FREE Petal One subscription for up to 6 months (QR477 value) , all pre order gifts total value worth QR1815.
  • Customer who has pre-ordered and picked up the Handset will also get a 25% Clear Coat discount voucher (Vouchers T&Cs apply).
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for Samsung Galaxy S22, S22+ and S22 Ultra (‘’Handset’’) Pre Orders

  • Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
  • Customers can pre-order between the 9 February till 2 March 2022, subject to stock availability and launch date as confirmed by Handset manufacturer.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
  • Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Landmark and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
  • Customer who pre-order and pick up the Samsung Galaxy S22, S22+ and S22 Ultra Handset will also get a free Samsung Galaxy Buds Pro (QR699 value) and Samsung Care+ for 1 year (QR280 value), with a total value worth QR 979.
  • Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for iPhone 13 series (‘’Handset’’) Pre Orders

  • Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport number will be cancelled.
  • Customers can pre-order between the 18 March until 23 March 2022, subject to stock availability and launch date as confirmed by Handset manufacturer.
  • The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
  • The Customer cannot change the specification of their pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to five (5) Handsets per QID/Passport number (with local credit card) and pre-order one (1) Handset (with international credit card).
  • Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Landmark and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt in for home delivery by providing their home address within the city limits of Doha for free.
  • If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
  • We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
  • Customer who Pre-order and pick up the Handset will also get a 25% Clear Coat discount voucher. Please refer to vouchers T&Cs.
  • By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions - Recharge and win Samsung S21

  • All Vodafone Prepaid customers (“Customer”) who recharge with QR10 or more (“Recharge”) are eligible to participate in this ‘Recharge and win a Samsung Galaxy S21’ (“Promotion”).
  • Promotion period shall be from 16th September 2021 till 15th December 2021 (“Promotion Period”).
  • Customer can win below Samsung Galaxy S21 (Total of 90 handsets to be won during Promotion Period).
 
Phone Type Quantity Cost per device (QR) Total Cost (QR)
Samsung Galaxy S21 - 128 GB 90 2376 213840
 
  • The Customer shall accrue points on every Recharge where QR1 = 1 point. The more the Customer Recharges the more points they will get.
  • The Customer with the highest points will get the highest chance of winning the Samsung Galaxy S21.
  • Customer must recharge with QR 10 and above to be eligible to win a Samsung galaxy S21.
  • Customer can participate with multiple mobile numbers by Recharging with QR10 for each number.  
  • Thirty (30) winners (mobile numbers) will be selected per 30 day through a random raffle draw of the Customers with top 10% of the highest recharges.
  • The Promotion winners will be selected on 17th Oct 21,  16th Nov 21 and  16th Dec 21 . Winners would be intimated via SMS and call
  • Only one (1) mobile number can win once during the entire Promotion Period. If the same winner (mobile number) wins again the next winner with same or next best points will be selected automatically.
  • The Customer has to come in person along with the mobile number which was recharged / selected as winner and QID to collect the Samsung Galaxy S21 from Vodafone Msheireb office. Time and date of prize collection would be intimated to customer via call and SMS.
  • The Customer cannot request a specific Samsung Galaxy S21 colour; ask for an upgrade or exchange it for cash.  
  • Standard Samsung warranty of one (1) year shall apply.    

Promotion: Buy the new Huawei Nova 9 phone and get FREE Huawei gifts for worth QR 401.75.

  • Any customers who buy the Huawei Nova 9 (“Handset”) from eShop via http://Vf.qa/nova9 will get the following (“Benefits”):
    • Entertainment Gift Box worth101.75 QR (Bluetooth Speaker, Phone Stand & Charging Cable, All Foc will Come in A Box)
    • Petal One Card worth 200 QR (Starz play 2 Months Subscription, Huawei Music 3 months Subscription, Huawei Video 1 Month Subscription and Huawei Cloud 1 Month Subscription)
    • Huawei Care Screen Damage Protection worth 100 QR (6 months)
  • Vodafone Customer’s will also get the Smartphone Data offer currently in the market.
  • Promotion starts from 11 November 2021 until 30 November 2021 (“Promotion Period”).
  • Benefits cannot be exchanged for cash and cannot be transferred.
  • There is no warranty on Huawei Free Gifts.
  • Customer needs to scan the QR codes to activate Petal Card and Screen Protection Card.
  • If a customer returns the Handset or exchanges it, they must return the Benefits given to customer during this Promotion Period.
  • Stocks of Benefit are limited.
  • Only one Benefit set will be given per Handset purchased within the Promotion Period.

Terms & Conditions for the iPhone SE Trade-In

These Terms and Conditions govern the sale of second hand mobile devices (the "Devices") by you, the undersigned customer (“You”) with as a Trade-In for a new device based on the terms and conditions stated below (“Trade-In”). By availing this Trade-In you agree to the terms and conditions. These Terms and Conditions are supplemental to any other service terms and conditions you may have with Vodafone.

  1. Purpose
    1. These terms and conditions govern the sale of the Devices indicated on the receipt by you to Vodafone.
    2. The sale agreement is executed directly between you and Vodafone.
    3. Vodafone will accept no more than three Devices starting from iPhone 5 for each transaction with you.
  2. Fees and Payment
    1. Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) listed on the receipt.
    2. Vodafone will provide the sale value as a discount on the purchase of new iPhone SE only and the discount must be used at the Vodafone store in which the sale of the Device occurred or at the time when the Vodafone sales agent delivers the iPhone SE for Trade-in at the agreed address.
    3. No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of the new iPhone SE bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
    4. You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
    5. All Trade-ins are final and the Device cannot be returned by You after you've traded it in.
  3. Guarantees and Obligations of the Customer
    1. You represent and warrant that:
      • you are 18 years of age or older and have a valid QID;
      • the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint;
      • You have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale.
    2. You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
    3. You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
  4. Personal Information and Data
    1. You undertake that:
      • You have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s)
      • It is your sole responsibility, not Vodafone’s, to protect or secure any personal information on your evice at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
    2. You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services hereby authorize Vodafone and/or its relevant subcontractors:
      • To transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
      • To eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
      • To destroy the SIM card and/or any memory cards that may still be in the Device(s);
    3. Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
    4. Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorized use of the SIM card itself.
  5. Indemnity
    1. You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
  6. Miscellaneous
    1. This agreement shall be governed and interpreted by the law of the State of Qatar.
    2. Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

Terms & Conditions for iPhone 13(‘’Handset’’) Pre Orders

  • Customers who want to pre-order must provide a valid Qatari ID (“QID”) or passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers which do not match will be cancelled.
  • Customers can pre-order between 8th – 12th October 2021, subject to stock availability.
  • The customer must also provide a valid Qatari mobile number or email address in order to receive pre-order confirmation and pick-up information.
  • The customer cannot change the specification of the pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  • Customer can pre-order up to 5 Handsets per QID/Passport number (with local credit card) and pre-order one Handset (with international credit card).
  • Pre Order collection location and other details will be communicated via SMS.
  • Customers can also opt in for home delivery by providing their home address.
  • Customer consents to be contacted by Vodafone for marketing purposes.
  • If the pre-order goes through, the pre-order will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the control of Vodafone Qatar.
  • We can change our pricing from time to time. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”).
  • New ported in customer will also get the Data Offer.
  • Customers who have successfully pre-ordered and picked up the Handset will get a Vodafone exclusive 2 years warranty subject to specific terms and conditions as mentioned in the warranty.
  • Customer who has pre-ordered and picked up the Handset will also get a 25% Clear Coat discount voucher (Vouchers T&Cs apply).
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Terms & Conditions for the New Apple Watches: Series 7 (‘’Accessory’’)

  • Customers who want to pre-order must provide a valid Qatari ID (“QID”) or passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers which do not match will be cancelled.
  • Customers can pre-order between 11 to 16 October 2021, subject to stock availability.
  • The customer must also provide a valid Qatari mobile number or email address in order to receive pre-order confirmation and pick-up information.
  • The customer cannot change the specification of the pre-order including but not limited to colour and capacity of the watch/watches after the pre-order is concluded online.
  • Customer can pre-order up to 5 watches per QID/Passport number (with local credit card) and pre-order one watch (with international credit card).
  • Pre Order collection location and other details will be communicated via SMS.
  • Customers can opt in for home delivery by providing their home address. 
  • If the pre-order goes through, the pre-order will be valid for five (5) business days from the time of receiving the notification to pick up the watch/watches (“Pre-order Validity”). If the watch/watches is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled. Amount paid will then be refunded back to your credit card in 14 working days.
  • In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the watch/watches.
  • Vodafone Qatar will not be liable for any delays in stock availability or launch of the watch/watches for any reason whatsoever and the customer acknowledges that any such delays are beyond the control of Vodafone Qatar. 
  • We can change our pricing from time to time. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  • Vodafone Prepaid and Postpaid customers who have successfully pre ordered the Apple Watch Series 7 will get 3 months of Apple Fitness+ FREE with new workouts every week, guided meditations to help focus on individual’s overall wellbeing and personal metrics to be synced to iPhone, iPad and Apple TV.
  • Vodafone Standard Postpaid and Prepaid T&C apply.

Shop & Ship

  • Customers on Red Unlimited and Red VIP customers (“Eligible Plans”) will enjoy the following free benefits:
    1. Shop & Ship lifetime membership
    2. 1 Year Shop & Ship Flex membership that will offer the customer exclusive discounts on the shipping fee
    3. Delivery of shipped items from Shop & Shop Doha outlets to the customer’s home with a limit of 2 deliveries per month
  • Shop & Ship is an international shipping service provided by Aramex that allows Customer to shop from US, UK/EU, China, Turkey, UAE, India, South Africa and Germany and get delivery of Customers online shopping in your doorstep in Qatar.
  • Customer will have to register online for a Shop & Ship Lifetime Membership on its website.
  • Once registered, Customer will get 9 personalized physical addresses in New York, London, Shanghai, Istanbul, Dubai, Mumbai, Hong Kong, Johannesburg and Frankfurt. Customer can use these addresses to shop from the US, UK/EU, China, Turkey, UAE, India, South Africa, and Germany, and Shop &Ship will deliver them to where you live at reasonable shipping rates.
  • Other Red customers (not on Eligible Plans) can purchase the Shop &Ship Add-on by paying QR 500 per year. To pay for this Add On please visit My Vodafone App, any Vodafone Shops or call Vodafone call center at 111.
  • In the My Vodafone App and under the partners section select Shop & Ship and click activate button. A unique voucher code will be generated. Click ‘Copy and Go’ button and you will be directed to a Shop & Ship registration form. Register for Shop & Ship account through this dedicated registration form to redeem the above voucher code.
  • Simply go to My Vodafone app and under my lifestyle benefits click on Shop & Ship and you can see the discount voucher.
  • Existing Shop & Ship customers will not be able to use this voucher code
  • Every voucher will be valid for one calendar year from the redemption date.
  • If using the free service Customer downgrades to another Plan which is not part of the Eligible Plan, then the Customers Shop & Ship subscription will not be valid from the first day of the next calendar month.
  • If a paid service customer migrated to a plan which is not part of the Eligible Plans, the Customers Shop & Ship subscription will remain valid until the end of the 12-month subscription period from the redemption date.
  • If your number is suspended or disconnected you will not be able to enjoy the free Shop & Ship subscription any more.
  • Customer has to be over 18 years old.
  • If the Customer cannot access Shop & Ship section on My Vodafone App or is unable to use the voucher code then they can call “111” anytime
  • The Shop & Ship members need to comply with the Shop & Ship Terms and Conditions available at:
  • Vodafone reserves the right remove or modify the Shop & Ship benefit at its own discretion.
 

Borderless Whatsapp

  • Borderless WhatsApp is a benefit for Customer’s on Red Me, Red Unlimited and Red VIP (“Eligible Plans”).
  • Customers on these Eligible Plans can stay connected with WhatsApp while roaming in any of Vodafone Passport countries up to 1 GB free.
  • Borderless WhatsApp is available in all Vodafone Passport countries. Customer can view the passport countries available at  https://www.vodafone.qa/en/roaming#passportPack .
  • Customer can enjoy 1 GB of Borderless WhatsApp every month and after which customer will be charged according to the data roaming charges applicable on that country. A new 1 GB will be added to your account at your bill cycle renewal.
  • Borderless WhatsApp will be automatically activated on Red Me, Red Unlimited and Red VIP and Customers do not have to activate the Passport Pack to get this benefit.
  • Vodafone reserves the right remove or modify the Borderless WhatsApp at its own discretion.
  • If the Customer’s benefits were removed due to their number being suspended after which the Customer pay their bill, the suspended lifestyle benefits will be reactivated starting from their next bill cycle.

My Network Name

My Network Name – Terms and conditions

  • All Vodafone Postpaid customers (“Customer”) can activate My Network Name (“Service”) to customise the Network Names (“Network Name”) on their mobile devices.
  • Customers can choose from Basic or Premium Network Name based on their Plans:
 
Plan Basic Network Name Premium Network Name
Postpaid Plans Set up Fees - QR 500 4-16 characters in length Arabic and English alphabets, numbers, space and special characters (e.g. #/ ! /@ etc.) Set up fees of QR 5000 Up to16 characters in length (no minimum requirement) Arabic and English alphabets, numbers, space and special characters (e.g. #/ ! /@ etc.)
Red VIP Set up Fees – Free 4-16 characters in length Arabic and English alphabets, space and special characters (e.g. #/ ! /@ etc.) Set up fees of QR 5000 Up to16 characters in length (no minimum requirement) Arabic and English alphabets, space and special characters (e.g. #/ ! /@ etc.)
London Edition> Free Free
 
  • Customers can activate the Service by visiting any Retail Store
  • It will take up to 72 hours to update the personalised Network Name and a SMS confirmation will be sent to confirm successful update.
  • Customer SIM card must be active on the Vodafone Qatar network for 24 hours before a customer can request to activate the Network Name service.
  • Device must be turned on when performing the Network Name update.
  • Device must be on the Vodafone Qatar network when performing the Network Name update i.e. customer must not be roaming on their device.
  • Network Name service is not available in Arabic on iOS 10 Apple devices.
  • Customers must choose the Network Name in keeping the local laws and cultural sensitivities. Vodafone reserves the right to deny; change or suspend the Service and/or any Network Name requested which is in breach of the above (“Breach”). Further, the Customers agrees to indemnify Vodafone from any and all actions, claims, damages, liabilities, judgments, awards, expenses and costs (including reasonable legal fees and expenses on a solicitor-client basis) arising out of or relating to the Breach.
  • Customers switching from Red VIP or London Edition will no longer obtain the Service for free.
  • If the Network Name selected does not appear, the Customer must restart their mobile devices and to troubleshoot can contact Customer Care through chat on the My Vodafone App; visit any Vodafone Store or call 111.

Fixed Services

1. Interpretation

“Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.

“Agreement” means these terms and conditions between Us and You;

“Bar” means suspending access to Services;

“Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.

“Bill Issue Date” the date Your bill is generated.

“Charges” means all monthly access charges, and any additional charges payable by You;

“Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;

“CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Fibre or 5G Wi-Fi router;

"Customer Care" means the Vodafone Customer Care team, which is contactable on 111;

“Minimum Subscription” is the period defined in Clause 2(b).

“Network” means our Vodafone fixed line network.

“Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.

“User” means any individual who uses the Services;

"Website" means our website at www.vodafone.com.qa;

“We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;

“You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and

’Your’’ has a corresponding meaning.

 

2. Commencement of Agreement and Term

(a) This Agreement begins when we set up Your connection to our Services to be available for your use.

(b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.

(c) If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay remaining pro-rated amount for that CPE e.g. Wi-Fi Mesh & 5G Router (by way of example, if you terminate the Agreement  within the fifth month, You will be liable to pay the remaining seven months amount of WI-Fi Mesh); and (iii) any other applicable Charges as set out in this Agreement.

(d) The Services continue until terminated in accordance with this Agreement.

 

3. Coverage and Services

(a)  While we will do Our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.

(b) You agree that You will not use the Services:

- in a way which breaks any law or infringes anyone’s legal rights;
- to obtain unauthorised access to anyone’s computer or communications equipment;
- to annoy anyone or to interfere with anyone else’s use of Our Services.

(c) We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.

(d) The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this, or introducing substitute or new services.

(e) You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.

(f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.

(g) Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.

(h) You agree that if you use Services in any way that may negatively impact Our Network or the provision of the Services, we may restrict or suspend Your use of the Services.

(i) You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among Our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.

(j) The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient's, hardware or other device.

 

4.   Fair Usage Policy

(a) The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in Our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.

(b) Our plans may include unlimited calling to certain designated numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.

 

5. Equipment

(a) Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.

(b) You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.

(c) We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.

(d) You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 

(e) You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 

(f) You will not sell any CPE, place a charge on it or otherwise dispose of it.

(g) Vodafone’s supply of CPE shall be subject to availability.

(h) We will provide You with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies. 

(i) Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.

(j) You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement

 

6. Billing 

(a) We will assign a monthly Bill Cycle for Your account.

(b) We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle.  The date Your bill is generated is called Your “Bill Issue Date”.

(c) Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR5 per bill

(d) The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.

(e) You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue. 

(f) Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.

(g) We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.

(h) Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.

(i) We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.

 

7. Charges 

(a) You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.

(b) All your account charges will be billed once a month at the end of each Bill Cycle.

(c) Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill. 

(d) We will set a credit limit for the charges incurred on Your account.

(e) You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.

(f) If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amounts.

(g) Should the billed amount exceed the set credit limit due, You are still obliged to pay the full amount due for all charges incurred. 

 

 8. Deposits

(a) You may make a deposit against Your account to increase Your credit limit.

(b) If you wish to retrieve Your deposit, You can request repayment by cheque or by bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account and. We will then return Your credit limit settings to the default.

 

9.  Limitation of Liability

(a)  Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from:

- Your connection to Our network or the content or supply of any Services;

- the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;

- the fitness of all or any of the Services for any particular purpose;

- the inaccurate or incomplete transmission of any data;

- any other matter which relates to this Agreement.

(b) Except as set out above, We have no other liability to You or any other person in respect of this Agreement.

 

10. Access to Premises

You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.

 

11. Relocation of Premises

(a) If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.

(b) We reserve the right to refuse to relocate Services in Our sole discretion.

(c) There may be Charges for relocating Services.  Any Charges will be disclosed to You prior to relocating the relevant Service

 

12. Non Vodafone Hardware and third-party services

(a) If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us, We are not under any obligation to take any action so that You can access any Our Services.

(b) We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.

 

13. Privacy

(a) Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.

(b) We may provide Your personal information to public sector agencies in order for them to investigate an offence.

(c) Subject to any rights You may have under any applicable laws or regulations, we will not be liable to You, or to anyone else, for:

- the content or lack of confidentiality of any services You use;

- any disclosure we make by law to a public sector agency.

 

14. Disconnection of Services

(a) You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire.

(b) We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if:

- You do not abide by the terms and conditions in this Agreement;

- You make abusive, offensive, malicious or nuisance calls or communications, or use any of Our Services in an offensive way;

- You are abusive or offensive to Us, Our dealers or agents, or any other person;

- We suspect You of using the services for any illegal or fraudulent activity; or

- All of the services are permanently or temporarily (for any reason) unavailable to You;

(c) If We suspend Your use of our Services, We will try to contact You before doing so.

(d) Where We Bar, re-direct or restrict the Services all Charges will continue to apply.

 

15. Transferring Responsibilities

(a) Your interests in this Agreement are personal to You and You may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.

(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 

 

16. Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services:

- By giving You twenty one (21) days written notice; or

- if any of Our licences to operate Our network is ended or suspended.

 

17. Notices and Variations of Charges, Terms and Pricing Plans

(a) We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.

 

18. Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

 

19. Agents of Vodafone

(a) We shall be entitled to subcontract or delegate the performance of any of Our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve Us from liability for performance of any such obligation.

 

20. Numbers

(a) Vodafone shall allocate telephone numbers to You which You shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy and Our Number Policy, which can be found at www.vodafone.com.qa , but will exercise all reasonable endeavours to minimise any disruption to You.  

(b) Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.

(c) If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.

(f) All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.

 

21. Applicable Law

This Agreement is governed by the laws of State of Qatar.

 

GigaHome Smart offer

GigaHome Smart offer

  • Any new Vodafone customer subscribing to GigaHome Plan shall also receive a free smart product as below:

  • Plan Free Smart Product
    GigaHome 350 1 Smart Product
    GigaHome 600 2 Smart Products
    GigaHome 1500 3 Smart Products

  • Smart Products include either a Smart Plug, Window/Door Sensor or Smart light bulb (“Smart Product”).
  • Vodafone has the right to pick the free Smart product for the customer based on customer’s needs and stock availability.
  • Customer cannot exchange this free Smart Product for cash.
  • This promotion shall be available till stocks lasts but not later than three months.
  • Installation shall be done for the Smart Products by Vodafone.
  • GigaHome standard T&C apply.

Services at the Pearl

Terms and Conditions for Vodafone Voice and Broadband Customers

If you are a Vodafone Voice and Broadband customer, the terms and conditions set out below will govern your use of our Services, and the contractual relationship between us.

If you receive other services from us, other terms may also apply to you. These terms may be found on our Website.

 

1. Interpretation

“Account Holder”

means the Vodafone customer who is liable for all of the Charges under this Agreement.

“Agents”

means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement

“Agreement”

means these terms and conditions between us and you.

“Bar”

means suspending access to Services.

“Charges”

means all monthly access charges, and any additional charges payable by you.

“Connection”

means a Vodafone number that has been configured to attach to the network, with a price plan associated with it so that you can use and be charged for Services supplied under the Agreement..

“Customer Care”

means the Vodafone Customer Care team, which is contactable on 111.

“Payment”

means payment to your Vodafone account by any means made available by us from time to time.

“Pricing Plan(s)”

Are your voice, data and access rates, and form part of this Agreement. Pricing Plans are published on our Website and are available at our retail locationst.

“Service(s)”

means the voice and broadband services and related products and services that are made available to you by us or our agents from time to time.

“User”

means any individual who uses the Services

“Website”

means our website at www.vodafone.com.qa

“we” or “us”

means Vodafone Qatar Q.S.C. and “our” has a corresponding meaning

“you”

means the customer under this Agreement and “your” has a corresponding meaning.

2. Commencement and Term

(a) This Agreement begins when we set up your connection to our Services to be available for your use.
(b) This Agreement continues on a month by month basis until it is terminated in accordance with these terms and conditions.

 

3. Coverage and Services

(a) While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of our control. 
(b) You agree that you will not use the Services:

  • in a way which breaks any law or infringes anyone’s legal rights;
  • to obtain unauthorised access to anyone’s computer or communications equipment;
  • to annoy anyone or to interfere with anyone else’s use of our Services.

(c) We reserve the right to remove any material from our servers which we consider, in our reasonable opinion, to breach the terms of this Agreement or any law.
(d) The Services may be changed, modified, advanced, suspended or removed by us. We will notify you before doing this, or introducing substitute or new services. 
(e) You agree to follow our instructions about the use of the Services and ensure that all Users meet your responsibilities when using your Service. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
(f) You agree not to use the Services for any abusive, illegal or fraudulent purpose.
(g) Using or agreeing to use the Services does not give you any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
(h) You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend your use of the Services.
(i) You acknowledge that our control of voice and data speeds is limited to our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for you to achieve your desired or expected speed or latency. 
(j) The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in our reasonable discretion, is used for normal consumer service and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in us throttling the Services which may impact the desired or expected speed.
(k) The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet, or the configuration or limitations of your, or your intended recipient's, hardware or other device.

 

4. Charges

(a) Payment for the Services can only be done in advance by cash or through your credit card.
(b) Any additional voice charges will be billed to you on a monthly basis. You must settle such charges within 20 days of receiving such invoice.
(c) We will charge your credit card every thirty days.
(d) You are responsible for all Charges, and for all data used under your Account.

 

5. Limitation of Liability

(a) Except where we cause direct damage to your property due to our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to you or anyone claiming through you, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, or any form of indirect or consequential loss whatsoever, arising from:

  • your connection to our network or the content or supply of any Services;
  • the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
  • the fitness of all or any of the Services for any particular purpose;
  • the inaccurate or incomplete transmission of any data;
  • any other matter which relates to this Agreement.

(b) Except as set out above, we have no other liability to you or any other person in respect of this Agreement.

 

6. Access to Premises

You will allow us or our Agents access to your property to perform our obligations under this Agreement. We will always try to give you reasonable prior notice if we require access to your premises and we will ensure that we or our Agents carry sufficient proof of identity. If you do not allow us to access your premises your ability to use the Services may be adversely affected.

 

7. Provision of Hardware and Additional Services

(a) If you have acquired any hardware from us, or from one of our dealers or Agents, all claims in relation to those products are covered by the warranty, if any, offered by the relevant manufacturer. 
(b) If you have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by us, we are not under any obligation to take any action so that you can access any such Services. 
(c) We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services. Where Services are provided by a third party we accept no responsibility or liability for their quality or the nature of their content.

 

8. Privacy

(a) Vodafone’s use of your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed at www.vodafone.qa.
(b) We may provide your personal information to public sector agencies in order for them to investigate an offence.
(c) Subject to any rights you may have under any applicable laws or regulations, we will not be liable to you, or to anyone else, for:

  • the content or lack of confidentiality of any services you use;
  • any disclosure we make by law to a public sector agency.

 

9. Disconnection of Services

You may discontinue your connection to our network or give up the Service at any time by calling our customer care team on 111. Any remaining data on your account will not be refundable.
(b) You may discontinue your connection to our voice service at any time by calling our customer care team on 111. Such disconnection shall not affect your broadband service. Any remaining voice charges on your account will not be refundable.
(c) We can suspend, Bar, Re-direct or restrict your use of any or all of the Services or disconnect your connection if:

  • your cash or credit card payment is not received;
  • you do not abide by the terms and conditions in this Agreement;
  • you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way;
  • you are abusive or offensive to us, our dealers or agents, or any other person;
  • we suspect you of using the services for any illegal or fraudulent activity; or
  • all of the services are permanently or temporarily (for any reason) unavailable to you;

(d) If we suspend your use of our Services, we will try to contact you before doing so. 
(e) Where we suspend, Bar, Re-direct or restrict the Services all Charges will continue to apply.

 

10. Transferring Responsibilities

(a) Your interests in this Agreement are personal to you and you may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without our consent. If you are a company and your effective management or control is changed in any way, we may treat this as a transfer of this Agreement entitling us to end it.
(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee.

 

11. Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, we may disconnect your connection or terminate particular Services:

  • if any of our licences to operate our network is ended or suspended.

 

12. Notices and Variations of Charges, Terms and Pricing Plans

(a) We may change this Agreement and any free Services at any time. Changes will be posted on our Website. Please check this regularly for updates.
(b) We may vary the charges set out in our Pricing Plan(s) at any time. We will give you at least 21 days’ prior notice. We will notify you of these changes by posting them on our Website. Please check our Website regularly for updates. For the avoidance of doubt, we may not notify you of price decreases or of promotional offers.

 

13. Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

 

14. Agents of Vodafone

(a) We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation. 
(b) Invoices issued by our Agent will be binding on you.

 

15. Numbers

(a) Vodafone shall allocate telephone numbers to you which you shall only use to access the Services. All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Regulatory Authorities or in accordance with its Number Policy, which can be found at  www.vodafone.qa but will exercise all reasonable endeavours to minimise any disruption to you.

(b) Vodafone may withdraw telephone numbers that have been allocated to you as a result of your failure to comply with this Agreement.
(c) If you elect to pay a reservation charge for a number, this entitles you to use the number. The ownership of the number remains with the State of Qatar.
(d) All reserved numbers must be assigned to an active Connection. If you cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.

T&Cs for GigaHome Online Exclusive Offer 10% and 20%

  • This Offer applies to online sales only
  • This Offer is for select GigaHome Fibre and GigaHome 5G Plans only as below:
    • 10% Discount for 6 months is for GigaHome Essential and GigaHome Classic Plans
    • 20% Discount for 6 months is for GigaHome Premium and GigaHome VIP
  • After 6 months the normal rentals shall apply.
  • The 3 months minimum subscription shall apply.
  • General Postpaid and GigaHome Terms and Conditions Apply.

12 months Complementary Giga TV (Offer)

12 months Complementary Giga TV (Offer)

  • All new customers or customers upgrading their Plans as below (“Eligible Customer”) will get the Giga TV Add On worth QR 20 as complementary for this Offer:
    1. New activation on the GigaHome Fiber Plans:
      • GigaHome Essential 250
      • GigaHome Classic 300
      • GigaHome Premium 450
    2. Existing customer upgrading to higher plan from below plans:
      • GigaHome Essential 250
      • GigaHome Classic 300
  • Eligible Customers agree to a lock in for 12 months to get Giga TV complementary for 12 months (“Lock-in Period”)
  • After twelve (12) months the Offer will automatically expire and normal rentals of QR20 for the Giga TV shall apply.
  • There will be no upfront fee of QR 50 for Giga TV for the Eligible Customers. Customers. If Eligible Customer disconnects after Lock-in Period, there will be no penalty. However, if Eligible Customer disconnects their Plan before the Lock-in Period is over, Customer will pay a penalty as per remaining months multiplied by QR 20 as below.
     
    Month Penalty
    1 Month QR 240
    2 Month QR 220
    3 Month QR 200
    4 Month QR 180
    5 Month QR 160
    6 Month QR 140
    7 Month QR 120
    8 Month QR 100
    9 Month QR 80
    10 Month QR 60
    11 Month QR 40
    12 Month QR 20
  • If the Eligible Customer downgrades their plan to GigaHome Essential QR 250 before the Lock-in period is over, customer will pay a downgrade fee as per remaining months multiplied by QR 20. The Penalty fee applicable is as below.  
    Month Downgrade fee
    1 Month QR 240
    2 Month QR 220
    3 Month QR 200
    4 Month QR 180
    5 Month QR 160
    6 Month QR 140
    7 Month QR 120
    8 Month QR 100
    9 Month QR 80
    10 Month QR 60
    11 Month QR 40
    12 Month QR 20
OR
  • The Eligible Customer accepts addition of a paid Giga TV Add On for QR 20/month.
  • In case of upgrade or downgrade to GigaHome plans, GigaTV 12 month’s Complementary promo will remain till the existing expiry from date of activation.
  • Vodafone standard Giga TV Terms and Conditions Apply.

Terms & Conditions - Samsung Galaxy Z Fold3 and Flip3 (‘’Handset’’) Pre-order

  1. Customers who want to pre-order must provide a valid Qatari ID (“QID”) or passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers which do not match will be cancelled.
  2. Customers can pre-order between 11th August to 9th September 2021, subject to stock availability.
  3. The customer must also provide a valid Qatari mobile number or email address in order to receive pre-order confirmation and pick-up information.
  4. The customer cannot change the specification of the pre-order including but not limited to colour and capacity of the Handset after the pre-order is concluded online.
  5. Customer can pre-order up to 5 Handsets per QID/Passport number (with local credit card) and pre-order one Handset (with international credit card).
  6. Vodafone Qatar will only reserve your order at the Villaggio and DFC Stores, which will be mentioned in the email/SMS. We will not guarantee delivery of your Handset in any location other than at the Villaggio and DFC Stores.
  7. Customers can also opt in for home delivery by providing their home address. 
  8. If the pre-order goes through, the pre-order will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
  9. In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset.
  10. Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the control of Vodafone Qatar. 
  11. We can change our pricing from time to time. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
  12. New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24GB of free local data.Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”).
  13. New ported in customer will also get the Data Offer.
  14. Customer who has pre-ordered and picked up the Samsung Galaxy Z Fold3 Handsets will also get a FREE Samsung Galaxy Buds Pro, FREE Samsung Flip Cover with S Pen and Samsung Care+ for 1 year, all pre order gifts total value worth QR1552.
  15. Customer who has pre-ordered and picked up the Samsung Galaxy Z Flip3 Handsets will also get a FREE Samsung Galaxy Buds2 and Samsung Care+ for 1 year, all pre order gifts total value worth QR1021.
  16. Customer who has pre-ordered and picked up the Handset will also get a 25% Clear Coat discount voucher (Vouchers T&Cs apply).
  17. Vodafone Standard Postpaid and Prepaid T&C apply.

Refer A Friend - Terms and Conditions

  • Existing Vodafone GigaHome Fibre Customer’s can now refer a friend to Vodafone GigaHome Essential; Classic and Premium Plans ("Eligible Plans") defined as Customer A.
  • All existing Vodafone GigaHome Fibre Customers whom we consider as Customer A will receive a Code through SMS. Then Customer A will share the code with customer B through SMS and ask them to log in to vf.qa/referafriend and to fill up their details and Vodafone will contact them.
  • Offer is valid for 1 month only, starting 18 April until 17 May 2021.
  • Any new Customer which the Customer A refers to for the Eligible Plans is defined as a Customer B.
  • Customer A on the successful subscription of GigaHome Plans by Customer B will get a discount of 20% up to QR 500 after 1 month from activating the Customer B.
  • Customer A will have the discount for five (5) months and as long as Customer B’s is a paying customer of the Eligible Plans.
  • Customer A is eligible for a maximum 5 discounts of 20% on their GigaHome Fibre Plan and up to maximum 500 QR amount per month depending on their Plan.
  • Customer A discounts distribution as follow:
    • GigaHome Essential Plan : 20% off which is 50 QR per month for 5 months up to 5 customers
    • GigaHome Classic Plan : 20% off which is 60 QR per month for 5 months up to 5 customers
    • GigaHome Premium Plan : 100 QR per month for 5 months up to 5 customers
  • Customer B will get only the current market offer such as Try and Buy.
  • Both Customer A and Customer B should already be living in a connected fibre building or compound. a
  • Vodafone standard GigaHome terms and conditions apply.

Smart Data Rate

Postpaid

Existing customers can subscribe to Smart Data Rate by choosing Smart Data Rate from USSD Menu by dialling *100# or dialling *110*111# and new customers can visit a Vodafone Store and ask the retail advisor to activate Smart Data free of cost on their line.

- Smart Data Rate comes into effect only when data is consumed after all the bundled data in plan, bonus and mobile internet pack are finished. 

- Smart Data Rate gives extra data in 200 MB bundles for only QR 20, without any additional monthly fee.

- The 200 MB bundle is valid till the upcoming plan renewal date.

- Customer is notified when the bundled data has finished and before Smart Data Rate starts and QR 20 will be charged for next 200 MBs.

- After first 200 MB is consumed, another 200 MB data for QR 20 is added and so on, until 800 MB, after which data usage is charged at the reduced rate of QR 0.1/MB.

- The 200 MB bundle is valid till the upcoming plan renewal date.

- Smart Data Extra is available on the below Postpaid plans:

- Supersaver 100, Supersaver 150 international, Supersaver 150 local, Supersaver 200 bundle
- Supersaver India 65, Supersaver India 120
- Red M, Red L
- Falla M, Falla L
- Bronze, Silver, Gold, Diamond, Platinum.
 

- Smart Data Extra is not available on plans that already have special rates, mentioned below

Red Qatari, Red XL, Red VIP and London Edition.

- If customer unsubscribes from Smart Data Rate, they will be charged the standard rate of QR 0.99/MB for any out of bundle data usage.

- Smart Data rate is only available for local use in Qatar and is not available for use while roaming.

- General Vodafone Postpaid Terms and conditions apply.

 

Prepaid

- Customers need to subscribe, for free, to avail the Smart Data Rate by dialling *200*111#.

- Smart Data is applicable to customers without recharging or subscribing to an Internet Pack or even after the Internet Pack bundle is exhausted.

- If the customer has an existing Prepaid Internet Pack e.g. MI20, MI 100, priority will be given to the Internet Pack.

- On subscribing  the customer will be offered as below:

  -Up to 150 MB for just QR3. 
  -After every 150 MB used, the charges will be QR3 up until 750 MB for that day. 
  -After 750 MB of data usage the customer will be charged at 2Dhs/MB for the rest of the day.

- The Smart Data Pack is a daily subscription product and any unused data from the pack will expire at the end of the day. Unused data cannot be carried forward to the next day and cannot be used with any other internet packs.

- Customer will be notified at every instance of the Smart Data Rate usage-

 - Before start of Smart Data Rate
 - After usage of every 150MB bundle
 - After expiry of the data bundle
 - After renewal of the bundle
 - After first 150MB is consumed, another 150MB data for QR 3 is added and so on, until 750 MB, after which data usage is charged at the reduced rate of 2Dhs/MB.

- Customers who have subscribed for the Smart Data Rate will need to have a minimum of QR3 balance to use data. Customers with less than QR 3 balance will be blocked from browsing.

- In case the customers wants to start using data at less than QR3 the customer will have to opt out of the pack by dialling *250*111#.

- Once the customer unsubscribes from Smart Data Rate, they will be charged standard rate of QR 0.99/MB for any out of bundle or non-pack usage.

- Smart Data Rate is only available for local use in Qatar and is not available for use while roaming.

Vodafone Ramadan - Competition Terms and Conditions

  • Vodafone Qatar P.Q.S.C (“Vodafone”) will be running a Ramadan online competition on ramadan.vf.qa for duration of Ramadan 2021 featuring games and puzzles for a chance to win 5G smartphones (“Competition”).
  • The Customer participating in the Competition (“Entrants”) hereby accepts these T&C.
  • The Competition is open to all customers whether they are on Vodafone network or not, however connection to either Wi-Fi or Mobile data is required.
  • The daily prize is one 5G smartphone which can be iPhone 12 256GB or Samsung Galaxy S21 256GB (“Prize”) to be won by the person with the highest score in one day. Prize can only be collected from a Vodafone store.
  • Entrants can play a maximum of 12 games per day with a maximum 120 points.In the event of a tie score for any of the winning tiers, a digital draw will take place.
  • Only one (1) Entrant can participate with each QID.
  • A Customer who wins once cannot win again but can continue to play without the Prize. If the Customer does get the maximum score again the second highest scorer will win the Prize.
  • During this Competition, , Vodafone will also be Qatar Charity (“Charity”).Every 100 points collected through the Competition are equivalent to 1 iftar meal for donation by Vodafone. The more the Entrants play, the faster we get to our donation goal of 6000 meals.
  • The Competition is open only to residents of Qatar with a valid QID and currently based in Qatar. Entrants must be 18 years.If an entrant is below 18 years they will need to provide parental/legal guardian authorisation.
  • Vodafone reserves the sole right to verify the validate any entry to a Competition and to disqualify anyone not compliant with these T&Cs or who engage in any unlawful or improper misconduct to jeopardize the fair and proper conduct of the Competition.
  • Vodafone employees and their immediate family (which includes parents, children, and siblings or spouse), or any employees of its advertising or promotion agencies are not eligible to participate in the Competition.
  • Except as expressly stated or agreed otherwise by Vodafone, if a Prize winner does not collect their prize within one month of being notified of winning, the Prize winner will forfeit all rights to the prize. 
  • Vodafone is not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using the prize, except for any liability which cannot be excluded by law.
  • By participating in the Competition, Entrants consent to their name and images including reposts being published in connection with the Competition, and their likeness, image and/or voice being used by Vodafone in any media for an unlimited period of time throughout the world. No fee will be paid for such use.
  • By participating in the Competition, Entrants confirms that they have read and consent to our privacy policy available at https://www.vodafone.qa/en/about-us/legal-and-regulatory/policy/data-privacy-policy and to receive any marketing material from Vodafone whether they are Vodafone customer or not. 
  • Prizes are not transferable and available for delivery/collection only in Qatar. Vodafone will not ship or provide the prizes anywhere else.
  • Vodafone’s decision is final and no correspondence will be entered into and reserves the right to extend, cancel or amend the Competition at any time.
  • The Prize will come with the standard warranty available from the manufacturer.
  • The general competition T&C will apply.
  • Vodafone holds Competitions in accordance with the laws of the State of Qatar.

Inflight Data offer

  • This offer is valid until 30th of November 2019.
  • FUP for Unlimited inflight Data is 20GB per flight.
  • Offer is only valid with OnAir and AeroMobile inflight network providers.

Happy Offers

- Happy Offers are available to all prepaid customers (“Eligible Customer”).

- The Eligible Customer can benefit from Happy Offers, which shall include but not be limited to Free 800 MB on MI20, 10% extra credit on QR 35 etc.

- Happy Offers are specific to each Eligible Customer and Vodafone reserves the right to offer different Happy Offer benefits to each Eligible Customer.

- All Happy Offers may be changed at Vodafone’s sole discretion.

- Each Happy Offer will only be valid for the period of time determined by Vodafone.

- Prepaid terms and conditions will apply.

Combo Card 5

1. Offer available to all existing and new Vodafone Prepaid customers (“Customer”).

2. To receive the benefit of the offer, Customer must dial *200*365# for 5 Qatari Riyal per dial and will receive 30 local minutes and 30MB valid for 5 days (the “Offer”).

3. Customer must have at least 5 Qatari Riyal credit to benefit from the Offer.

4. The Offer is a one-time subscription; Eligible Customer will need to subscribe again at the expiry of each pack to receive the Offer.

5. Offer cannot be used on roaming.

6. Offer is not transferable and cannot be exchanged for cash.

7. Vodafone Prepaid terms and conditions apply.

Terms & Conditions for Accessories on 75% Discount Offer

  • All customers who purchase Tenvis Smart Scale (QR199) and the Vodafone Starter packs (comes with protective back cover, tempered glass screen protector and a car charger) for QR39, will receive 75% discount and get it only for QR49 and QR10.
  • Promotion valid from 28 March until 15 April 2021.
  • Available until stocks last.
  • Devices bought will have standard warranty of 1 year.
  • Return policy of devices is within 7 days in the store with original receipt.
  • Subject to Qatari Laws.

Ramadan SAWA - Competition Terms and Conditions

  • Vodafone Qatar P.Q.S.C (“Vodafone”) will be running a Ramadan SAWA online competition on sawa.vf.qa for Ramadan 2020 featuring games and puzzles for a chance to win cash prizes (“Competition”). The Customer participating in the Competition (“Entrants”) hereby accepts these T&C.
  • The weekly prizes are player QR 5,000, QR 3,000 and QR 2000 for the top three highest points for the week with a grand prize of the highest total points across the entire Competition period of QR 25,000 (“Prize”).
  • Entrants can play a maximum of 12 games per day with a maximum 120 points. In the event of a tie score for any of the winning tiers, a digital draw will take place.
  • Only one (1) Entrant can participate with each QID.
  • All prize announcements and distributions of weekly and the grand prize as well as the draws (if applicable) will take place at the end of Ramadan.
  • During this Competition, Vodafone will also be supporting local charities such as Qatar Charity; Education for All and Qatar Red Crescent (“Charities”). Every 100 points collected through the Competition are equivalent to QR 1 for donation by Vodafone. The more the Entrants play, the faster we get to our donation goal. Once we reach our donation goal, we will announce each week’s charity and goals.
  • The Competition is open only to residents of Qatar with a valid QID and currently based in Qatar. Entrants must be 18 years. If an entrants is below 18 years will need to provide parental/legal guardian authorisation.
  • Vodafone reserves the sole right to verify the validity of any entry to a Competition and to disqualify anyone not compliant with these T&Cs or who engage in any unlawful or improper misconduct to jeopardize the fair and proper conduct of the Competition.
  • Vodafone employees and their immediate family (which includes parents, children, and siblings or spouse), or any employees of its advertising or promotion agencies are not eligible to participate in the Competition.
  • Except as expressly stated or agreed otherwise by Vodafone, if a Prize winner does not collect their prize within one month of being notified of winning, the Prize winner will forfeit all rights to the prize.
  • Vodafone is not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using the prize, except for any liability which cannot be excluded by law.
  • By participating in the Competition, Entrants consent to their name and images including reposts being published in connection with the Competition, and their likeness, image and/or voice being used by Vodafone in any media for an unlimited period of time throughout the world. No fee will be paid for such use.
  • By participating in the Competition, Entrants confirms that they have read and consent to our privacy policy available at https://www.vodafone.qa/en/about-us/legal-and-regulatory/policy/data-privacy-policy and to receive any marketing material from Vodafone whether they are Vodafone customer or not.
  • Prizes are not transferable and available for delivery/collection only in Qatar. Vodafone will not ship/make bank transfers or provide the prizes anywhere else.
  • Prize values are correct at time of printing but no responsibility is accepted for any variation in the value of any prizes.
  • Vodafone’s decision is final and no correspondence will be entered into and reserves the right to extend, cancel or amend the Competition at any time.
  • Vodafone holds Competitions in accordance with the laws of the State of Qatar.

Qatar’s Greatest Fan (“Competition”) Competition

  1. By entering this Competition, you agree you have read and accept these terms and conditions. We reserve the right to verify any entry and may refuse to award prizes where we have reasonable grounds to believe that there has been a breach of these terms and conditions. You can access these terms and conditions at any time during the competition at Terms and Conditions.
  2. The Competition commences on 26 Nov 2019 and closes on 8 Dec 2019 (“Competition Period”). 
  3. You may enter this Competition only if you are a resident of Qatar and 18 years old or older at the time of entry.  
  4. Customers will need to answer a series of daily quizzes and trivia questions to stand a chance to win the prizes.
  5. Customers competing have a chance to win a Mega Prize of a Qatar’s Greatest Fan Trophy, Great Prizes and Signed T-Shirt.
  6. To win the competition cash prize, entrants must provide a valid Vodafone Qatar mobile number and have the highest score on the leader board by midnight on 15 July, 2018.
  7. The winner will receive a phone call from a Vodafone representative within 24 hrs of their final entry with instructions on how to collect their prize.  They will also be required to sign a prize acceptance form.
  8. You are not eligible to enter this Competition if you, or a member of your immediate family (which means parents, children, and siblings or spouse), are an employee, contractor or sub-contractor of Vodafone or any of its advertising or promotion agencies.
  9. Only one entry will be considered per entrant. Joint submissions will not be accepted.
  10. You give Vodafone the right to use your name and your picture for the sole purpose of identifying you as the winner of the Competition and for publicity purpose without any payment to you.   
  11. Late, illegible, incomplete, defaced or corrupt entries will not be accepted.
  12. The Prize cannot be exchanged and cannot be redeemed by you for cash.
  13. Winners may be required to submit valid identification before receiving their Prize.
  14. Vodafone’s reserve the right to change the Competition rules and these terms and conditions from time to time. In the event that we do so, the most up to date terms and conditions will be at the website Terms and Conditions. In the event of a discrepancy between these terms and conditions and those on our website, the website terms and conditions will apply.
  15. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.  Your use of the App is subject to the terms and conditions set out in our Privacy Policy.
  16. Vodafone’s General competition Terms & conditions apply and  can be found online at www.vodafone.com.qa
Predict and Win (“Competition”) Competition Terms and Conditions
  1. As a part of the 24th Arabian Gulf Cup, all Vodafone customers have the option to participate in the  “predict and stand a chance to win” competition from 26 Nov to 8 Dec 2019 (the “Competition”).
  2. To enter the Competition customers access the link   fans.vf.qa
  3. Customers need to predict the match results on a daily basis through the predictor platform
  4. Once the match starts the prediction platform will be locked.
  5. For every correct prediction of the match results, the player gets points, the accumulated points and overall ranking is published through the leaderboard.
  6. Players with the most correct predictions will be ranked highest.
  7. In case multiple players have the same amounts of points, players with the least incorrect predictions
  8. In case multiple players are still tied after checking for least incorrect predictions, all the tied players eligible for prizes will be rewarded.
  9. Players get a chance to win exciting prizes including cash prizes.
  10. To win the competition cash prize, entrants must provide a valid Vodafone Qatar mobile number and have the highest score on the leader board by midnight on 15 July, 2018.
  11. The winner will receive a phone call from a Vodafone representative within 24 hrs of their final entry with instructions on how to collect their prize.  They will also be required to sign a prize acceptance form.
  12. You are not eligible to enter this Competition if you, or a member of your immediate family (which means parents, children, and siblings or spouse), are an employee, contractor or sub-contractor of Vodafone or any of its advertising or promotion agencies.
  13. Only one entry will be considered per entrant. Joint submissions will not be accepted.
  14. You give Vodafone the right to use your name and your picture for the sole purpose of identifying you as the winner of the Competition and for publicity purpose without any payment to you.   
  15. Late, illegible, incomplete, defaced or corrupt entries will not be accepted.
  16. The Prize cannot be exchanged and cannot be redeemed by you for cash.
  17. Winners may be required to submit valid identification before receiving their Prize.
  18. Vodafone’s reserve the right to change the Competition rules and these terms and conditions from time to time. In the event that we do so, the most up to date terms and conditions will be at the website [insert URL]. In the event of a discrepancy between these terms and conditions and those on our website, the website terms and conditions will apply.
  19. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.  Your use of the App is subject to the terms and conditions set out in our Privacy Policy.
  20. Vodafone’s General competition Terms & conditions apply and  can be found online at www.vodafone.com.qa

Flex Prepaid

Terms and conditions

• All Vodafone Prepaid customers recharging with the recharge amounts will get the below Flex option or choose to continue with the normal benefit of the recharge.​
 
Recharge Amount Flex
QR55 475 Flex
QR 60 500 Flex
QR 100\MI100 1.000 Flex

• This Offer is valid from 24 August
• To activate the customer just needs to dial *777*PIN# from their handsets to recharge and will get two options:
o Credit balance OR Data
o FLEX
• The validity of the Flex is 30 days from recharge and all unused Flex can be carried forward if the customer’s recharges again before the expiry of the Flex
Vodafone General Prepaid terms and conditions apply.

Flex Grow

- All Flex Postpaid customers will be entitled to the “Flex grow” feature available on Flex 100, Flex 150 & Flex 200 plans (“Eligible Customer”) as below:

* New Eligible Customers will automatically  subscribe  from 1 January 2019.
* Existing Flex Postpaid customers will need to subscribe  by dialling *248# or through My Vodafone App.

- Prepaid flex customers are not eligible for Flex Grow.

- The Eligible Customers will be notified through SMS about the extra flex they receive in a month.

- The extra flex will be added in the total flex balance for the month on each bill cycle automatically.

- In addition, Customers who have been with Vodafone for more than four (4) months will also receive one-time bonus (“One Time Bonus”) at the time of subscription. The bonus value will depend on their stay with Vodafone and will be communicated via SMS.

- The One Time Bonus will be added to the Eligible Customer’s balance at the time of the first plan renewal after the subscription to Flex Grow

- Once subscribed Eligible Customers will start receiving extra flex as an ongoing benefit from the 2nd bill run after the subscription date. The extra flex will be added in the balance at the time of monthly plan renewal.

- Eligible Customers who subscribe to Flex grow will not accumulate Vodafone Points.

- Eligible Customers will lose their Flex including bonus flex if they migrate to other Postpaid or Prepaid, transfer their number, terminate their number or port out.     

- The Eligible Customers will be notified through SMS about the extra flex they receive in a month and the extra flex will be added in the total flex balance for the month on each bill cycle.

- Vodafone standard Postpaid terms and conditions apply.