Answers about credit

Not sure how your credit has been consumed?

Sometimes you use your credit faster than usual and you start wondering how it has been consumed so fast.

Here you can find more details of how you may have consumed your credit.

  • Check if you've used more data
    • Hungry data apps

      There are certain apps that you use more than others. Some of these apps won't consume data at all and others will. It's always good to know which apps consume data and more importantly if those apps even need access to cellular data.

      How to control this:

      On iPhone : Go to Settings> Cellular> Be sure to prevent unnecessary, data hungry apps from using cellular data. Just toggle them off one-by-one.

      On Android: Settings> Data Usage> cellular data (on/off) or select the option “Set cellular data limit” that controls how much data you want to use in certain time.

    • YouTube

      It is the biggest video streaming service and it consumes a lot of data so be conscious of that when watching YouTube videos on your phone.

      How to control this:

      Switch off cellular data for YouTube and switch it back on when you need to watch a video.

      On iPhone: Go to Settings> Cellular>YouTube> off

      On Android: Go to the YouTube app> app settings> Restrict background data.

      Check your YouTube settings:

      Go to YouTube> options dots in the upper-right corner, >Settings> General> tick the box next to “limit mobile data usage.” This will assure that you can only stream HD YouTube videos over a Wi-Fi connection.

    • iCloud

      Apple’s iCloud Drive allows iOS device owners to save documents to iCloud, and to access them on any associated iPhone or iPad. This can eat into your data allowance unless you’re careful.

      How to control this:

      Go to settings> iCloud> Turn off data for the apps that you don't need to always back their content up to iCloud

    • Facebook & Twitter Auto play Videos

      Over the last few years, Facebook and Twitter have introduced a feature which auto plays the videos automatically in your timeline which consumes a lot of data.

      How to control this:

      Go to Facebook and Twitter and edit the settings.

    • Automatic Downloads

      If you're using an Apple device and you turn on "Automatic Downloads" for Music, Apps, or Books on all of your devices, all new purchases that you make in the iTunes Store, App Store, or iBooks Store on any device download automatically to all of your devices.

      How to control this:

      Go to settings> the Apps and iTunes Stores>Turn off data

    • Background App Refresh

      This feature allows your apps to check for new information in the background from the Internet in an intelligent manner even while they’re not actively running on your screen.

      How to control this:

      On iPhone: Go to Settings > General and find Background App Refresh> you can disable this feature for all apps or select only specific apps

      On Android: You can “Force Stop” them by going to “Settings > Apps > Apps Manager > Tap” on the app and force stop it.

    • Wi-Fi Assist

      On your iPhone, if the “Wi-Fi assist” is on, your phone will automatically switch to cellular data when you have a poor Wi-Fi connection

      How to control this:

      Go to Settings > Cellular> Scroll all the way to the bottom and slide the toggle for Wi-Fi Assist OFF

  • Have you checked your phone call log and discovered missing minutes from your last recharge/plan minutes?

    Please note that some phones don’t count seconds after exceeding one minute on a call. For example; if you made a one minute and 3 seconds call, when checking your call log, you will find it as one minute only.

    So if you calculated how many minutes you made on calls through the call log, you’ll think that you've called, for example, only 30 minutes while you actually called 48 minutes (that are accumulated from the seconds that your phone call log ignored) which will make you think that you have missing minutes but you actually used all of them.

    The phones, we tested and found out this happening with, are iPhones.

    To check if your phone is behaving this way , do a test call to any number and look at the seconds counter on your screen and hang up after a minute and x seconds, then check your call logs. If you found the call shows as one minute only, then your phone is behaving this way and you will think that you have missing minutes while you actually don’t.

  • Check if you have activated auto-renewal services

    You may have added some services on your Vodafone number that gets renewed automatically. To check what are the active extras on your number, dial *100#, select (Bonsues and Extras) and select (Active Bonuses & Extras). Below you can have a look at our auto-renwal extras and how to activate or deactivate them:

    Prepaid Extras

    Renewal Fees Activation code Deactivation code

    Postpaid Extras

    Renewal Fees Activation code Deactivation code

    Other Services

    If you have one of the below services active on your number, you will be recieving text messages about them regularly.

    Fees Activation Deactivation
  • You may have requested Advance Credit previously

    If you have a low balance on Prepaid, Advance Credit allows you to get QR 5 of credit instantly before your next recharge.

    When you finish the QR 5, you could get another QR 5 for 5 times more (maximum QR 30 Advance Credit per month).

    You may have previously requested to get Advance Credit.

    The amount of Advance Credit will be deducted from your next recharge. For example, if you recharge with QR 35 after you have used a QR 5 Advance Credit then you will receive QR 30 on your next recharge.

  • Have you travelled recently to these countries?

    If you were roaming in some countries using specific operators there, you will not be charged in real-time. So, you will be roaming and your credit may not be consumed on the spot. You will be charged later on, up to 30 days after your roaming usage.See if the country you visited recently/the operator you were roaming on, is listed below

    Choose a Country
  • On Postpaid and added a product or service before the billing cycle start date?

    If you're on Postpaid and subscribe to a product or service on a day that is not your bill cycle start date, the charges and "value" of that product will be pro-rated against your next bill cycle which means you will not receive the whole value of that product.

    Example:  If your billing cycle start date is 1st of the month and at 25 of September, you added "Internet Super Pack" that gives you 15GB, you will only get 3GB.

  • Your Credit expired?

    Make sure your credit or the value included in your plan hasn’t expired.

    Download the My Vodafone app and you can check your remaining credit along with the expiry date.